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Eastern Airlines LLC
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  • Maintenance Supervisor  

    - Miami
    Job DescriptionJob DescriptionMaintenance SupervisorAt Eastern Air Exp... Read More
    Job DescriptionJob Description


    Maintenance Supervisor


    At Eastern Air Express, curiosity, dedication, and a passion for aviation have been part of our DNA since day one. Our team is driven by a commitment to safety, operational excellence, and delivering reliable service to our customers. We are seeking a motivated Maintenance Supervisor who shares those values and is ready to lead by example.

    Position Summary

    The Maintenance Supervisor is responsible for overseeing daily line maintenance activities, ensuring aircraft are maintained in a safe and airworthy condition, and supporting operational reliability. This position works closely with Maintenance Control, Quality Assurance, Flight Operations, and third-party maintenance providers to ensure all maintenance activities are completed in compliance with FAA regulations and company procedures.

    The ideal candidate is a strong leader with excellent technical knowledge, sound judgment, and the ability to thrive in a fast-paced airline environment.

    ResponsibilitiesSupervise and direct daily line maintenance activities within the assigned region.Ensure compliance with FAA regulations, company policies, and maintenance procedures.Provide leadership, guidance, and oversight to aircraft maintenance technicians.Monitor staffing and work schedules to ensure adequate maintenance coverage.Review maintenance paperwork and records for accuracy and completeness.Coordinate maintenance activities with Maintenance Control, Flight Operations, and other departments.Assist with the recruitment, training, and development of maintenance personnel.Monitor vendor performance and coordinate support from contract maintenance providers.Ensure required tooling, equipment, and technical publications are available and maintained.Promote a strong safety culture and ensure all safety concerns are addressed promptly.Investigate operational delays and assist in implementing solutions to improve reliability and efficiency.Support aircraft return-to-service activities in accordance with company and regulatory requirements.QualificationsRequiredValid FAA Airframe & Powerplant (A&P) Certificate.Ability to read, write, and speak English fluently.Minimum 3 years of experience maintaining large transport-category aircraft in a Part 121 airline environment.Minimum 2 years of supervisory or lead technician experience.Experience performing and overseeing aircraft return-to-service activities.Working knowledge of FAA Regulations Parts 65, 91, and 121.Strong leadership, organizational, and communication skills.Ability to work in a fast-paced operational environment and make sound decisions under pressure.PreferredBoeing 767 maintenance experience.Wide-body aircraft experience.Previous airline supervisory experience.Why Eastern Air Express?

    Join a growing airline where your leadership and technical expertise directly contribute to the safety, reliability, and success of our operation. At Eastern Air Express, you'll have the opportunity to work with a dedicated team of aviation professionals who are committed to excellence every day.

    Eastern Air Express is an Equal Opportunity Employer.




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  • Flight Attendant  

    - Kansas City
    Job DescriptionJob DescriptionOverviewAt Eastern Air Express curiosity... Read More
    Job DescriptionJob Description

    Overview

    At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

    General

    Eastern Air Express Flight Attendants are expected to maintain the ability to exhibit the values and culture of the company, while working with other team members and customers in a fast-paced/dynamic environment. The successful candidate is a service-oriented professional with an open and available schedule.

    Duties and Responsibilities

    Participate in preflight briefings, produce reports, perform safety checks, and prepare aircraft.Ensure food, beverages, and other supplies are on board, sufficiently stocked, and delivered appropriately. Collect payment and/or provide an inventory of supplies to restock when applicable.Make announcements, greet customers, check boarding passes, answer passenger questions, assist with bag stowage, and help those needing assistance.Perform safety demonstrations, instruct customers on emergency equipment and exit row seating requirements, and use audio equipment.Walk aisles to verify customers' compliance with federal regulations prior to take-offs and landings, as well as conduct periodic checks to ensure customer comfort.Prepare customers and aircraft for landing, following company procedures and federal regulations.Respond to any in-flight emergencies by providing necessary direction and assistance to passengers, including administering emergency first aid and completing injury/incident reports.Complete and submit all required forms, reports, and paperwork.Treat all customers and vendors with courtesy and respect.Perform additional responsibilities as assigned.

    Qualification Requirements

    Authorization to work in the United States.Valid US Passport, not to expire within 6 months.At least eighteen (18) days per month of availability.High school diploma, GED, or greater.Must meet minimum age requirement of 21 years of age.Ability to pass drug and alcohol checks, pre-employment DOT drug test, and Criminal History Records Check (CHRC).Must have and maintain a personal cell phone.Ability to speak, read, write, and understand English fluently.Must be able to serve alcoholic beverages.Customer service experience required; hospitality or retail experience preferred.Ability to travel to Canada.Must maintain valid travel documents with no impediment preventing entry to all international destinations.Ability to lift, push, or pull objects up to 50 pounds and stand, walk, stoop, kneel, reach, lift, stretch, and/or bend for periods of up to 14 hours or more. Ability to work variable blocks of duty days each month with possible extended periods. Ability to be away from home base to include nights, weekends, and holidays.Availability to attend and successfully complete Initial Flight Attendant training and Operational Experience.Must maintain a polished, professional, and conservative appearance.No visible tattoos or body piercings are allowed while on duty, with no exceptions.Ability to multitask and work under pressure in a dynamic environment.

    LOCATION:

    You must live within 2 hours from MIA, ELP and AZA.


    Eastern Air Express is an Equal Opportunity Employer.

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  • HR Generalist  

    - Greensboro
    Job DescriptionJob DescriptionOverviewAt Eastern Airlines curiosity an... Read More
    Job DescriptionJob Description

    Overview

    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

    Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

    This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for Manager of Compliance Programs.


    General

    This is a full-time position that reports to the Head of People Services and interacts with all employees of the Company as a member of the People Services Team. The individual in this position will also interact with various government regulatory authorities such as the FAA/ Drug Abatement Office, OSHA, EEOC, Department of Labor, or others as required. The successful candidate must be able to represent the Company well and exhibit the values and culture of the company while working with all employee groups in a fast paced/dynamic environment.

    Duties and Responsibilities
    Support the Team Member Experience Manager with New Hire Orientation;Ensure that all employees experience new hire orientation (virtual or in person)Create a comprehensive New Hire Orientation that gives Team Members a history of Eastern, Benefits Overview, Policy/Handbook Overview, Training, and a welcome tour.Send out an all-staff email introducing new hires.Create a first day experience that includes company SWAG. Ensure that the new hire’s desk space is clean and stocked with supplies.Ensure that the new hire’s day is effectively scheduled with IT, and other departments as necessary.Enter new hire into ADP and ensure that all new hire paperwork is complete prior to first day of employment.Support Pria processing and employment verifications.Support the Team Member Experience Manager with Performance ManagementBecome intimate with the ADP Performance Management system to ensure records are up to date.Work with hiring managers to understand training plan for first few weeks of hire. Work with department leads to ensure that introductory and quarterly reviews are completed.Ensure that all documentation supporting our progressive discipline process is adequately in the system.Ensure that all separations are accompanied with a separation letter explaining the reason for termination and steps taken prior to termination.Support NPS SurveySupport creation of questions that give visibility into all aspects of Eastern Culture.Construct quarterly survey and distribute to workforce.Gather results and quantify findings.Publish quarterly report of new findings and trends.Meet with departments to review NPS survey findings and actions on annual basis.Support Policy and HandbookEnsure that policies in handbook are followed by workforce and make updates as needed and appropriate.Ensure annual Handbook open houses during open enrollment time to educate workforce on our policies and procedures.Keep the pulse of the organization and make recommendations to the VP of People Services as necessary.Separation Processing.Ensure employee records are up to date and accurate.Update of Organizational Chart, ensure alignment with ADP and Outlook.Support Training and DevelopmentData and MetricsEnsure that People Services filing system is clean and easy to use.Weekly Pilot/FA Snap Shot.Support of Monthly Staffing Report.Support of People Service Dashboard.Various employee data requestsOther metrics per request.Performs and documents self-audits/compliance audits and compiles /maintains reports;Keeps abreast of regulatory changes and developments in the regulatory environment / areas of responsibility;Other duties as assigned by Head of People Services.

    Qualifications

    Must be highly ethical, trustworthy individual;Must possess strong oral and written communication skills;Intermediate‐to‐advanced computer skills with intermediate keyboarding /data -entry abilities.Ability to work under pressure in a team environment;Possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets the Company’s insurance standards;Pass a pre-employment drug test, and background check;Eligible to work in the United States;Ability to multitask and work under pressure in a dynamic environment.


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  • Job DescriptionJob DescriptionOverviewAt Eastern Airlines curiosity an... Read More
    Job DescriptionJob Description

    Overview

    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

    Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

    This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position for Manager of Internal Evaluation Programs.

    General

    This is a full-time, FLSA exempt position that reports to the Director of Safety. The Manager of Internal Evaluation (MIE) has overall responsibility, as part of the Company’s Safety department, for the day-to-day management of the Safety Internal Evaluation Program (IEP). This person will serve as the chairman of the IEP board. The Manager of Internal Evaluation is an important position which ensures all Eastern Airlines personnel promote safety and regulatory compliance for all Eastern Airlines operations. s.


    Duties and Responsibilities

    Develops, implements, and maintains an IEP in accordance with the guidance contained in the current edition of FAA Advisory Circular (AC) 120-59, Internal Evaluation Programs;Develops an annual evaluation schedule through coordination with the IEP board;Ensures all evaluations are conducted on or close to schedule;Reviews all evaluation information and prepares a summary of all evaluations for the IEP board;Prepares finding reports for submission to each operating department with evaluation findings;Reviews departmental corrective action plans for accuracy and effectiveness;Tracks both findings and corrective actions to ensure follow-up and completion;Prepares a monthly summary of evaluation findings and corrective action plans for the Director of Safety Manages ISOA conformance through ISOA Conformance audits and during IOSA renewal audits;Preparing quarterly and annual reports of the IEP for senior management and the Board of Directors (BOD) Safety Committee;Maintains the electronic database of evaluation information and audit findings;Schedules audits and evaluations in accordance with the IEP guidelines;Conducts audits and evaluations of stations and facilities;Conducts annual oversight evaluations of operating departments;Compiles and analyzes audit and evaluation findings for root cause identification;Recommends corrective actions pursuant to findings;Tracks corrective actions to completion;Maintains a database of audit materials, checklists, findings, root causes, corrective actions, and analysis;Prepares reports for the Director of Safety and other senior management;Maintains the Company’s IEP manual;In the absence of the Director of Safety and may be called upon to perform duties of the Director of Safety including, liaise with the local FAA Flight Safety District Office, OSHA, NTSB, or other regulatory agencies as directed by President and CEO pertaining to areas of function and responsibility;Manages the budgets needed to ensure necessary resources are provided to the functions assigned to safety;Perform other duties as assigned.

    Qualifications

    Requires strong knowledge or operations specifications, aviation safety standards, operating practices, and applicable provisions or Federal Aviation Regulations Parts 14 CFR parts 1, 5, 21, 25, 39, 43, 61, 65, 91, 117, 119, 120, 121, 139, 49 CFR parts 40, 171, 172, 175, 830, 1520, 1540, 1542, 1544, and the Company OpSpecs; Have a full understanding of the Company aviation safety standards and safe operating practices; Have a full understanding of the manual(s) required by CFR § 121.133;Have a minimum of two (2) years’ experience in the airline industry in station or operations management - preferably supervisory or managerial experience within flight operations, aircraft maintenance, or station management of a 14 CFR Part 121 or Part 135 scheduled air carrier; In lieu of the preceding, at least two (2) years’ experience in U.S. military aviation operations or a supervisory position previously held with a U.S. government department, board, or agency that deals directly with aviation matters may be accepted;Have successfully completed a recognized comprehensive safety certificate program (this qualification is preferred); *Be familiar with the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and other Federal safety regulations;Be familiar with accepted auditing techniques (as well as IOSA audit and IOSA auditing processes); Be familiar with database management;Have the following Advisory Circulars immediately available for consulting:AC 120-59B - Internal Evaluation ProgramsAC 120-66B - Aviation Safety Action Program (ASAP)AC 120-82 - Flight Operational Quality AssuranceAC 120-92B - Safety Management Systems;Ability to multitask and work under pressure in a dynamic environment;Must exercise good judgement at all times;Travel will be required; and possessing a current passportPass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC);


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  • 119 Director of Safety  

    - Greensboro
    Job DescriptionJob DescriptionPosition/Title: Safety Director (Part 1... Read More
    Job DescriptionJob Description


    Position/Title: Safety Director (Part 119)

    Reports to: President and CEO

    Location: Greensboro, NC


    Overview

    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

    Our open-hearted attitude, respect for the people we fly, and our attention to detail, are what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

    This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position of Safety Director.


    General

    This is a full-time, FLSA-exempt position that will report to the President and CEO. The Safety Director must meet the requirements of FAA 14 CFR 119.65(a)(1). The individual in this position has the primary responsibility of overseeing the airline’s safe operations for both its employees and members. They will assume a proactive stance in performing their duties and responsibilities and will keep the President and CEO informed on a continuous basis of any and all concerns that might affect the safety or security of the airline. The Safety Director is a key safety position, that ensures all Eastern Airlines personnel, process, and procedures, and promote safety, security, quality, and regulatory compliance for all Eastern Airlines operations.



    Duties and Responsibilities

    Oversee the operation of the airline's Safety Management System (SMS) program. Report to the President and CEO on implementation, operation, and all matters that adversely affect the airworthiness of aircraft or efficiency of technical operations personnelImplement and oversee of Company’s Flight Operational Quality Assurance (FOQA) programImplement, manage, and direct the Company’s efforts to gain the IATA Operational Safety Audit (IOSA) certificationImplement programs, policies, or procedures that ensure all Company aircraft are maintained in a safe, airworthy condition and in accordance with applicable Federal Aviation Administration regulations; Investigate and analyze the root cause of any safety-related symptoms or incidents and recommend policies, programs, or procedures to prevent future occurrencesDevelop, implement, and administer training programs related to safety and quality assurance objectivesBuildout or strengthen the Company’s overall Safety DepartmentOversee additional safety programs including Emergency Response, Internal Evaluation Program, Occupational Safety and Health Administration (OSHA), Hazardous Materials Program (HAZMAT), Fatigue Risk Management Program (FRMP), and Aviation Safety Action Programs (ASAP)Work with Tech writer/Technical Publications personnel to ensure relevant company manuals required by 14 CFR are current, available, or updated and include appropriate policies, procedures, or directives relating to the health and safety of the airlinePerforms audits from time to time designed to improve the safety or quality of the airline’s operations and meets with appropriate personnel to communicate results and suggest improvementMaintains and assists others in maintaining the Company’s technical library, training records, and distribution of recordsMay be called upon to liaise with the local FAA Flight Safety District Office, OSHA, NTSB, or other regulatory agencies as directed by the President and CEO pertaining to areas of function and responsibilityDevelop and administer the budgets needed to ensure necessary resources are provided to the functions assigned to safetyPerform other duties as assigned by the President and CEO.


    Qualifications

    Requires an FAA commercial pilot, airline transport pilot certificate, an FAA mechanics certificate, or an FAA aircraft dispatcher certificate;Requires at least three (3) years experience in a supervisory position with a 14 CFR Part 121 or Part 135 scheduled air carrier;In lieu of the above, at least three (3) years experience in U.S. military aviation operations or a supervisory position previously held with a U.S. government department, board, or agency that deals directly with aviation matters may be accepted;Requires strong knowledge or operations specifications, aviation safety standards, and operating practices, and applicable provisions or Federal Aviation Regulations Parts 1, 91, 119, 121, or 135;Ability to multitask and work under pressure in a dynamic environment;Must exercise good judgment;Travel will be required;Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC);Eligible to work in the United States.


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  • Accounts Payable Specialist  

    - Greensboro
    Job DescriptionJob DescriptionOverview At Eastern Airlines curiosity a... Read More
    Job DescriptionJob Description


    Overview

    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

    Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

    This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for the Accounts Payable Specialist.

    General

    This is a full-time position that will report to the Manager of Accounts Payable and interacts with the accounting team, CFO, and all trade vendors. The individual in this position processes accounts payable, prepares reconciliations and assists in month-end procedures as part of the accounting team. In addition, the Accounts Payable Specialist must be detail- oriented and help keep the company compliant within their job responsibilities with appropriate IRS and or state requirements. The successful candidate will have a strong commitment to a culture of robust internal controls. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working with vendors and Eastern colleagues in a fast-paced environment.

    Duties and Responsibilities

    Processes accounts payable; contacts vendors for invoice, enters invoices into the system, obtains payment authorizations, generates checks and wire transfers (domestic and foreign) and processes payments;Analyzes and verifies internal consistency, completeness, and mathematical accuracy of accounting documents;Posts accounting information where the identification and location of postings are clearly indicated;Performs 3-way match among vendor invoice, receiver documentation, and purchase order; confirms accuracy; applies and verifies general ledger coding; and schedules payments to be made in a timely manner and in keeping with standard procedures;Performs account reconciliations; troubleshoots and analyzes discrepancies;Pays appropriate taxing authorities according to schedule, i.e. EFTPS, excise taxes, franchise taxes due;Collects W-9 information for each vendor and ensures appropriate classification in General Ledger system for year-end 1099 IRS reporting;Develops contacts outside immediate work area for such purposes as obtaining, verifying, or providing information concerning accounting documents;Responds to vendor inquiries regarding status of accounts payable;Investigates and resolves questions;Produces accounts payable reports and/or forecasts on demand as needed to assist in identifying near-term and longer-term cash flow requirements;Participates during operating budget development to help identify operating expenses by account by month when requested;Keeps accounts payable within terms for good credit worthiness of the Company yet maximizes cash flow efficiency as possible;Other accounting duties as assigned.

    Qualifications

    Associate Degree or greater and 2-3 years of well-grounded experience in Accounts Payable role or an equivalent combination of education and experience to sufficiently perform the essential functionsFamiliarity with generally accepted accounting principlesStrong work ethic; professional and trustworthyStrong computer knowledge in Outlook, MS Word and Excel (intermediate level)Strong experience using an ERP accounting software system, Netsuite experience is preferred/a plus;Ability to work collaboratively with fellow employees and managementSelf-starter & goal orientedExcellent oral/written communication skillsDetail-oriented and consistently accurate to meet deadlines and multitask in a fast- paced environmentStrong analytical, problem solving and reconciliation skillsPass a two- (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)Eligibility to work in the United States of America

    Eastern Airlines is an Equal Opportunity Employer

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  • MIA - Ramp Agent  

    - Miami
    Job DescriptionJob DescriptionAt Eastern Air Express, curiosity and ex... Read More
    Job DescriptionJob Description

    At Eastern Air Express, curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all, fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what set us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.


    Responsibilities

    Below-wing services: Guiding, parking, and loading and unloading luggage and cargo.Ground operations: Marshalling planes, transporting baggage and cargo, and operating equipment like stairs.Safeguarding customers' baggage, protecting air cargo and airmail from weather, loss, theft, damage, and/or destruction.Complying with all airport authority and carrier security requirements.Performing hazard checks and inspections.Lift, carry, push, and pull.Lift weights of 40 to 70 pounds on raised surfaces.Work in cramped or high places.Carry heavy items up and down jet way stairs.Other duties as assigned

    Qualifications

    Must be 18 years of age and have a high school diploma, GED or equivalent work experience.Basic Computer Skills.Must be able to pass all pre-employment testing including drug testing and a physical.Ability to safely lift to 70 lbs.Must maintain a valid state driver’s license.Must be able and flexible to work variable shifts including weekends and holidays.You may have to deal with long queues.You may be based at a desk or moving around the airport. You would have to wear a uniform.It can be a busy and sometimes stressful environment.

    Eastern Air Express is an Equal Opportunity Employer.






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  • EAL Engineering Configuration Control Special  

    - Greensboro
    Job DescriptionJob DescriptionOverviewAt Eastern Airlines curiosity an... Read More
    Job DescriptionJob Description

    Overview

    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

    Our open-hearted attitude, respect for the people we fly with, and attention to detail are what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

    This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position of Engineering Aircraft Configuration & Control Specialist.

    General

    This is a full-time, FLSA-exempt position, responsible for Engineering Aircraft Configuration and Control support as part of the Technical Services department which includes fleet-specific structural and interior configuration projects, maintaining these specifications for fleet-specific components, providing overall structural, interior, and control technical support to Aircraft Maintenance and other departments as needed. The successful candidate will be able to demonstrate a thorough knowledge and understanding of FAR Part 121 and/or FAR Par 145 requirements and be able to focus on reviewing, deciphering, and referencing, CMM, MM, IPC, TSM, FIM, FRM, wiring diagrams, LOPA’s, procedure manuals, SRM, service bulletins & letters, and airworthy directives. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working in a fast-paced/dynamic environment.

    Duties and Responsibilities

    The Engineering Aircraft Configuration and Control Specialist reports to the Director of Technical Services with the following duties and responsibilities:

    Coordinates and liaisons with aircraft and component manufacturers to obtain technical data and required approvals for engineering assignments;Helps prepare technical data, procedures, reports, drawings, manuals, and other required publications;Reviews Requests for Engineering Services, Service Bulletins, Airworthiness Directives, and Service Letters, as it relate to Aircraft Configuration and control activities;Helps obtain FAA approval for aircraft configuration/modification and repair as directed by management;Maintain documentation for configuration management of instrumented aircraft systems.Coordinates with the maintenance department, operations department, and outside organizations regarding equipment modifications and de-modifications to all aircraft.Interprets drawings, technical data, and Title 14 CFRs as applicable to repairs and configuration changes/modifications;Responds to requests for technical information and engineering data from the maintenance organization;Coordinates Federal Aviation Regulations (FAR) engineering and modification requests and other directives to create in-house Fleet Campaign Directives (FCDs). Interfaces with operations and reliability team acting as liaisons to contract DER services;Post changes to computerized or manual control records, release documents, and notify affected departments;Track and maintain aircraft configuration management for all Type/Model/Series including the required drawings, schematics, technical notes, and other documentation required for configuration control, data archiving, and Airworthiness Clearances for all aircraft assets.Responds to requests for technical information and engineering data from the maintenance organization;Suggests improvements to aircraft systems, methods, and procedures. Participates in reliability improvement and cost reduction programs;Obtains FAA approval for aircraft modification and repair as directed by the Director of Technical Services;Performs other duties and responsibilities as assigned by the Director of Technical Services or VP of Maintenance and Engineering;

    Education, Qualification, and Requirements:

    Bachelor’s degree preferred. Associate degree in Aerospace Engineering, a related field, or equivalent experience required;Mechanic Certificate with Airframe and Power Plant (A&P) rating preferred; Must have at least Five (5) years working in an aircraft maintenance organization that maintains different types of large airplanes (having 10 or more passenger seats) as part of a Part 121 air carrier or Part 145 repair station; Must have at least five (5) years of progressively responsible positions in manufacturing, airlines, and engineering with three years in powerplants, systems, or airframes and one or more years in a supervisory role;Familiarity with OEM and manufacturers repair and overhaul manuals;Previous supervisory or leadership experience in managing a team is preferred;Demonstrates excellent management, communication skills, professionalism, and positive customer service attitude without compromising quality;Ability to communicate effectively; in both oral and written communication;Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets the Company’s insurance standards;Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC);Eligible to work in the United States.



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  • INFLIGHT Manager of Training and Compliance  

    - Greensboro
    Job DescriptionJob DescriptionAt Eastern Airlines curiosity and excite... Read More
    Job DescriptionJob Description



    At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today. Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.


    About the Role:

    The Inflight Manager of Training and Compliance is responsible for overseeing the development, implementation, and continuous improvement of training programs for all inflight personnel to ensure operational excellence and regulatory adherence. This role ensures that all flight attendants and related staff are fully compliant with Federal Aviation Administration (FAA) regulations, company policies, and safety standards. The manager leads a team that designs curriculum, conducts training sessions, and evaluates the effectiveness of training initiatives to maintain the highest levels of safety and customer service. They collaborate closely with regulatory bodies, internal departments, and external vendors to stay current with industry best practices and evolving compliance requirements. Ultimately, this position plays a critical role in fostering a culture of safety, professionalism, and regulatory compliance across the inflight workforce nationwide.

    Minimum Qualifications:

    Minimum of 5 years of experience in inflight operations, training, or compliance within the airline industry.In-depth knowledge of FAA regulations and industry safety standards applicable to inflight services.Proven experience in developing and delivering training programs for adult learners.Strong leadership skills with experience managing teams and cross-functional collaboration.

    Preferred Qualifications:

    Bachelor’s degree in aviation management, Education, Human Resources, or a related field. Certification in Safety Management Systems (SMS) or equivalent compliance certifications.Experience with Learning Management Systems (LMS) and e-learning content development.Background in quality assurance or audit processes within aviation or related industries.Familiarity with international aviation regulations and standards (e.g., EASA, ICAO).

    Responsibilities:

    Develop, implement, and manage comprehensive training programs for inflight personnel, ensuring alignment with FAA regulations and company standards.Monitor and enforce compliance with all applicable safety, security, and operational regulations within the inflight team.Lead, mentor, and evaluate training staff to maintain high-quality instructional delivery and continuous professional development.Collaborate with regulatory agencies, internal departments, and external partners to update training content and compliance protocols as regulations evolve.Analyze training effectiveness through audits, assessments, and feedback to identify areas for improvement and implement corrective actions promptly.Manage documentation and reporting related to training activities, compliance status, and regulatory audits.Coordinate with inflight operations leadership to address compliance issues and support incident investigations when necessary.

    Skills:

    The successful candidate will utilize their expertise in regulatory knowledge and training methodologies to design and implement effective learning programs that ensure inflight staff meet all compliance requirements. Strong leadership and communication skills are essential for managing training teams and collaborating with multiple stakeholders to maintain safety and service standards. Analytical skills are applied daily to assess training outcomes, identify gaps, and drive continuous improvement initiatives. Proficiency with technology, including Learning Management Systems and data reporting tools, supports efficient program management and compliance tracking. Additionally, adaptability and problem-solving skills enable the manager to respond proactively to regulatory changes and operational challenges, ensuring ongoing alignment with industry best practices.

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  • Manager of Inflight Services  

    - Greensboro
    Job DescriptionJob DescriptionManager, Inflight ServicesPosition Summa... Read More
    Job DescriptionJob Description

    Manager, Inflight Services


    Position Summary

    Eastern Air Express is seeking a highly motivated and customer-focused Manager, Inflight Services to lead and oversee all aspects of inflight operations, service delivery, and cabin crew performance. This role is responsible for ensuring the highest standards of safety, regulatory compliance, customer experience, and operational excellence across the inflight department. The Manager, Inflight Services will provide leadership, coaching, and strategic direction to flight attendants and inflight supervisors while supporting the company's commitment to safety, reliability, and exceptional service.

    Essential Duties and ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop inflight team members to promote a culture of safety, professionalism, accountability, and service excellence.Manage the recruitment, onboarding, training, scheduling, and performance management of flight attendants.Conduct regular performance evaluations and provide coaching, feedback, and corrective action as needed.Foster employee engagement and maintain positive working relationships with crew members and cross-functional departments.Safety & Regulatory ComplianceEnsure compliance with all FAA regulations, company policies, and industry standards governing inflight operations.Promote and reinforce safety procedures and emergency preparedness throughout the inflight team.Monitor cabin safety performance and implement corrective actions when necessary.Participate in regulatory inspections, audits, and investigations as required.Operational ExcellenceOversee day-to-day inflight operations to ensure efficient service delivery and operational consistency.Collaborate with Flight Operations, Training, Maintenance, Crew Scheduling, and other departments to support operational objectives.Analyze operational performance metrics and identify opportunities for process improvement.Assist in the development and implementation of inflight policies, procedures, and service standards.Customer ExperienceChampion a customer-first culture focused on delivering exceptional onboard experiences.Monitor passenger feedback and service performance trends.Develop and implement initiatives to improve customer satisfaction and brand perception.Address escalated customer issues and ensure timely resolution.Training & DevelopmentPartner with training teams to ensure initial and recurrent training programs meet regulatory and operational requirements.Identify professional development opportunities for inflight personnel.Support the implementation of new service procedures, equipment, and company initiatives.Administrative ResponsibilitiesManage departmental budgets and cost-control initiatives.Maintain accurate records, reports, and documentation.Prepare presentations, reports, and recommendations for senior leadership.Participate in departmental planning and strategic initiatives.QualificationsRequiredBachelor's degree in Aviation, Business Administration, Hospitality Management, or related field; equivalent experience may be considered.Minimum of 5 years of airline inflight operations experience.Minimum of 3 years in a leadership or supervisory role within inflight services.Working knowledge of FAA regulations and airline operational procedures.Strong leadership, communication, and interpersonal skills.Demonstrated ability to manage multiple priorities in a fast-paced operational environment.Proficiency with Microsoft Office Suite and operational management systems.PreferredPrevious experience managing inflight programs for a Part 121 air carrier.Experience with crew resource management (CRM) and safety management systems (SMS).Training or certification in leadership development, customer experience, or aviation management.Bilingual language skills.CompetenciesLeadership and Team DevelopmentSafety Focus and Regulatory ComplianceCustomer Service ExcellenceStrategic ThinkingConflict ResolutionOperational Decision-MakingCommunication and Presentation SkillsChange ManagementCollaboration and Relationship BuildingPhysical RequirementsAbility to travel frequently, including overnight travel.Ability to work flexible schedules, including weekends, holidays, and irregular hours as operationally required.Ability to access aircraft cabins and perform safety-related duties.Ability to remain seated or standing for extended periods.Work Environment

    This position operates in a dynamic airline environment requiring close collaboration with flight crews, operational departments, airport personnel, and company leadership. The Manager, Inflight Services may work in both office and airport settings and must be available to support operations outside of standard business hours as needed.

    Equal Employment Opportunity

    Eastern Air Express is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status.

    Reports To: Director of Inflight Services (or designated operational leader)
    Department: Inflight Services
    Location: As Assigned
    Status: Full-Time, Exempt

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