Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.
How You’ll Make an Impact
Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offeringsWorking Conditions
Office environment with various schedules including holidaysWhat You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalentExperience
Customer service and sales or retention experienceSkills
Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigationPreferred Qualifications
Experience
1+ years working in cable operations or telecommunications call center
#ZRSM2
Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!
What our Field Technicians Enjoy Most About the Role
Staying active and working outdoors. No two days are the same in the field.Enjoy solving problems and overcoming daily challenges.Build meaningful relationships with colleagues and customers.Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.Field Technicians can also earn an industry recognized certification.Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.
Required Qualifications
Education: High School diploma, GED, or equivalent work experienceSchedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.Language: Fluent in English. Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability. Valid Driver’s license with safe driving record within company standards required.Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You’ll Make an Impact
Engage with customers to resolve billing inquiries, product questions and service complaintsApply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone productsMaintain high levels of professionalism and courtesy in every customer interactionAchieve and exceed activity goals by following call handling metrics such as productive time and handle timeMaster order processing within the billing system for retained accounts and new sales entriesDemonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitorsSupport efforts to enhance the customer experience through every transactionWorking Conditions
Office environmentWhat You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalentSkills
Ability to read, write, speak and understand EnglishDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ability to work variable hours; may include weekends, holidays, and split days offAbility to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional mannerAbility to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goalsEffective computer and consumer electronics skillsAbility to use personal computer and relevant software applications including the billing systemProven verbal and written communication skillsAbility to handle irate customers and resolve issuesAbility to prioritize and organize effectivelyPreferred Qualifications
Experience
2+ years of call center experience in customer service or phone sales, or equivalent experience
#ZRSM2
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You’ll Make an Impact
Engage with customers to resolve billing inquiries, product questions and service complaintsApply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone productsMaintain high levels of professionalism and courtesy in every customer interactionAchieve and exceed activity goals by following call handling metrics such as productive time and handle timeMaster order processing within the billing system for retained accounts and new sales entriesDemonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitorsSupport efforts to enhance the customer experience through every transactionWorking Conditions
Office environmentWhat You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalentSkills
Ability to read, write, speak and understand EnglishDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ability to work variable hours; may include weekends, holidays, and split days offAbility to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional mannerAbility to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goalsEffective computer and consumer electronics skillsAbility to use personal computer and relevant software applications including the billing systemProven verbal and written communication skillsAbility to handle irate customers and resolve issuesAbility to prioritize and organize effectivelyPreferred Qualifications
Experience
2+ years of call center experience in customer service or phone sales, or equivalent experienceEarn $22.00/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!
What our Field Technicians Enjoy Most About the Role
Staying active and working outdoors. No two days are the same in the field.Enjoy solving problems and overcoming daily challenges.Build meaningful relationships with colleagues and customers.Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.Field Technicians can also earn an industry recognized certification.Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.
Required Qualifications
Education: High School diploma, GED, or equivalent work experienceSchedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.Language: Fluent in English. Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability. Valid Driver’s license with safe driving record within company standards required.Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Ready to transform lives through technology? As a Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV, and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!
What our Outbound Sales Representatives Enjoy Most About the Role
Simplifying and Enhancing Customer Experience: Actively support efforts to make our services more accessible and user-friendly for customers. Achieving Sales Goals: Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers. Building Customer Satisfaction: Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction. Product Expertise: Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services. Efficient Follow-Up: Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.Working Conditions
Normal office environment.Required Qualifications
Education
High School Diploma, GED, or equivalent.Experience
1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results.Technical Skills
Proficiency in MS Office and related software applications. Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.Skills & Abilities
Strong verbal and written communication skills in English and SpanishClear, concise, and professional oral communication. Strong listening and interpretation skills to understand and meet customer needs. Consultative sales approach, including needs analysis, objection handling, and effective closing. Judgement and initiative to make informed decisions. Attention to detail and quick response to changing business needs. Ability to prioritize and organize effectively, even under high volume. Multitasking with job-specific software and office equipment. Independent and collaborative work ethic. Management of multiple prospects.Bilingual Spanish PreferredPreferred Qualifications
Knowledge of commercial internet, video, and data services. Experience in a fast-paced, customer-focused environment.#ZRSM2
Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!
What our Field Technicians Enjoy Most About the Role
Staying active and working outdoors. No two days are the same in the field.Enjoy solving problems and overcoming daily challenges.Build meaningful relationships with colleagues and customers.Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.Field Technicians can also earn an industry recognized certification.Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.
Required Qualifications
Education: High School diploma, GED, or equivalent work experienceSchedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.Language: Fluent in English. Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability. Valid Driver’s license with safe driving record within company standards required.Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.Curious how your consultative sales skills can drive business growth? At Spectrum, you’ll engage business customers, respond to inbound and outbound leads, and connect them with Voice, Data and Video solutions designed for their needs. Your expertise directly shapes positive customer experiences and supports Spectrum Business’s expansion.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
How You’ll Make an Impact
Respond efficiently to inbound sales calls and assist customers according to call handling standardsPresent tailored sales proposals and promote additional products and services to maximize revenueMaintain accurate sales and customer records in Spectrum databasesWork with support teams to complete sales and resolve customer issuesAssess service availability and coordinate construction estimates when requiredEducate customers on product features, billing and usageAchieve monthly sales goals through consultative selling
Working Conditions
Operate in a call center environmentWhat You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalentExperience
Sales experience in a professional, customer-facing or service environment or experience in sales, customer service, call center, retail, hospitality or other fast-paced settingsor 2+ years of college education, associate’s degree or equivalent combination of education and experienceSkills
Strong communication, customer service and interpersonal skillsAbility to build rapport, identify needs and recommend solutionsSkilled at multitasking and working efficiently in a fast-paced environmentSales aptitude or demonstrated ability to influence and upsellBasic knowledge of communications, technology, video, data and voice productsComfortable with computers and new systemsPreferred Qualifications
Education
Associate’s degree or higher in Business Administration, Sales, Marketing, Communications or related fieldExperience
2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses 2+ years of call center sales experience in business-to-business or telecommunicationsSkills
Ability to discuss Spectrum’s products and competitors’ offerings in detail
#ZRSM2
Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!
What our Field Technicians Enjoy Most About the Role
Staying active and working outdoors. No two days are the same in the field.Enjoy solving problems and overcoming daily challenges.Build meaningful relationships with colleagues and customers.Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.Field Technicians can also earn an industry recognized certification.Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.
Required Qualifications
Education: High School diploma, GED, or equivalent work experienceSchedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.Language: Fluent in English. Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability. Valid Driver’s license with safe driving record within company standards required.Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.This position is onsite in a call center environment.
Class Starting August 14th, 2026.
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
Talking to many different types of people from across the countryAnswering inbound phone calls from customers related to billing inquiriesEmpathizing with customers while accurately addressing their billing needs and meeting our high customer service standardsEstablishing and growing professional, positive relationships with Spectrum customersCollaborating with management on customer issue escalationsRepresenting a Fortune 100 company with professionalism and courtesyWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call centerTechnical Skills: MS Office, computer skills, typingSkills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer serviceAbilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient