Title: Product Owner IILocation: RemoteType: Contract
Our client is seeking a Product Owner who will be responsible for identifying and creating product requirements and taking ownership from initial concept through delivery. Key Accountabilities:Gather requirements from business stakeholder groups and end users.Work with business stakeholder groups to align on policy and process to support ideal customer interactions and standardization of overall process design.Identify and procure all relevant content that will support the new experience.Leverage requirements from stakeholder groups; create overall end-to-end process design documentation that outlines “as is” current state business processes as well as “to be” future state business processes.Determine ideal user experience within the context of task completion for maximum operational efficiency.Craft appropriate messaging and content within each step in a Path, accounting for interaction elements and end user actions.Understand and deliver appropriate context that is agnostic for assisted and unassisted channels.Work across functional groups and stakeholder groups to deliver process flows into end user application.Optimize and track performance post-launch to influence business benefits.
Key Deliverables: Process mapping and design for end-to-end experiences, with appropriate annotations for service calls, inputs, etc. Status updates and communication to leadership and key stakeholder groups.
Required Skills:Experience with Wiki, Jira and Smartsheet.Exposure to Workforce Management products like WFM.Exposure to Automation and AI features used for scheduling and service routing helpful.Ability to understand existing processes and how they will impact the end customers and ability to create new approaches.Ability to understand customer behavior and ability to translate that into product requirements. Ability to dive deep into technical considerations as needed.Ability to work closely with large organizations and cross-functional teams. 0-3 years of experience needed.
Need to be onsite 4 days a week.
Our client is seeking an experienced and detail-oriented Technical Program Manager (TPM). This role requires a proactive and independent professional who thrives in managing multiple complex projects across a dedicated team. The ideal candidate is highly organized, a strong communicator, and adept at navigating tools like Jira and Confluence to ensure project success.
This role is a contract position designed for a candidate who can hit the ground running, independently manage multiple initiatives, and contribute to the success of IT operations.
Key Accountabilities: Manages and oversees multiple projects within a defined team, ensuring deliverables align with business objectives and timelines. Develops and maintains detailed project plans, schedules, and resource allocations to track progress effectively. Collaborates with stakeholders across IT and business teams to define project requirements, manage dependencies, and resolve conflicts. Utilizes Jira and Confluence to organize, track, and report on project progress while ensuring transparency and accessibility for all stakeholders. Monitors and adjusts project scope and schedules to accommodate changing priorities and business needs. Serves as the primary point of contact for all project-related communications, providing updates to leadership and addressing concerns proactively. Identifies and mitigates risks while driving accountability across the team to meet project goals. Fosters a collaborative and productive environment within the team and among stakeholders.
Required Skills: Must possess extensive knowledge and expertise in the use of Project Management methodologies and tools. Project Management certification (PMP, Agile, or equivalent) is preferred, but not required. Bachelor's or Master's Degree in Computer Science, Business Administration, or other related field; or equivalent work experience. A minimum of 8 years of experience in IT project management, with 3+ years in a leadership or senior role. Proven experience managing multiple complex IT projects in a fast-paced environment. Expertise in using Jira and Confluence for project tracking and documentation. Exceptional organizational skills and the ability to manage competing priorities effectively. Strong problem-solving skills with a focus on removing blockers and driving results. Excellent written and verbal communication skills, including the ability to present updates to leadership. Experience working within enterprise IT environments is preferred. Familiarity with stakeholder management and cross-functional collaboration.
