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  Sevier County Customer Service and Benefits Specialist  

  Helen Ross McNabb Center

  Permanent - Sevierville

  Posted: 06/01/2026

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  Sevier County Customer Service and Benefits SpecialistHelp Others, Mak... Read More

  
  Sevier County Customer Service and Benefits Specialist
  

  Help Others, Make a Difference, Save a Life.

  Do you want to make a difference in people's lives every day?
  Or help people navigate the tough spots in their life?
  And do it all while working where your hard work is appreciated?

  You have a lot of choices in where you work make the decision to work where you are valued!

  Join the McNabb Center Team as the Sevier Customer Service and Benefits Specialist today!

  The Sevier Customer Service and Benefits Specialist

  JOB SUMMARY

  Provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls. Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met. Provide reminder phone calls to all patients 24 hours prior to medication appointments. Assist staff to meet set productivity standards within compliance of HRMC policy and procedures. Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center. Complete all client benefits requirements at intake and overall make the intake process more efficient. Will manage Intake Log, Magellan Reporting, and Client Compliance. Will manage co pays with cash and credit cards. Will keep up with all pay sources to ensure they are current and correctly recorded in EMR. Will be up to date on CNF forms and send to scanning.

  JOB DUTIES/RESPONSIBILITIES

  This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

  1. Maintain schedule for all IST staff prescribers.

  Input/print out necessary information in EMR for scheduling purposes on a daily basis.Provide reminder phone call to client/family 24 hours prior to appointment on a daily basis.Maintain cancellation list for filling in appointment purposes and update daily. Discuss with the staff prescribers any time there is a change made to the schedule throughout the day.Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor.

  2. Manage all phone calls and messages for scheduling, nurses, and staff psychiatrists.

  Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday.Correctly scribe and direct all messages to the necessary staff or extension as evidenced by no reported consumer/staff concerns in this area.Triage priority of all calls throughout the day.

  3. Health Care Record Maintenance/Productivity

  Completes benefits portion of intake process and manages Intake Log. Sends healthcare documents to be scanned by Medical Record staff at Children and Youth and Adult Center within two business days of receipt.Knowledgeable in HIM/Custodian of Record procedures and chart storage locationsEnters Health Care information related to reimbursement into the Centers database accurately and within two business days of receipt, i.e. (intake documents & information.)

  4. Demonstrates and maintains a positive work climate and the overall team effort of the program.

  Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes. Accepts additional assignments and/or changes in assignment and/or work.Promotes an environment in which cultural diversity and the customs, beliefs and values of the individual are respected. Maintains a professional appearance at all times.Responds professionally to those who enter the building, or calls into the Center.

  COMPENSATION:

  Starting salary for this position is approximately $16.61 /hr based on relevant experience and education.

  QUALIFICATIONS - Sevier Customer Service and Benefits Specialist

  Experience:

  Previous experience working face to face with individuals in an office/clinic setting.

  Education / Knowledge:

  High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities.

  Abilities:

  Must be capable of assisting in utilizing non-violent methods of crisis intervention including Handle with Care. (training provided)This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, and going down on knees, running, and walking. Must have the mental ability to exercise sound judgement under pressure. Must be able to handle frustrating or difficult clients and accommodate to ensure the best possible outcome. Must be able to lift up to 50 lbs.

  Location:

  Sevier County, Tennessee

  
  
  Apply today to work where we care about you as an employee and where your hard work makes a difference!

  Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

  Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

  
  
  

  Compensation details: 16.61-16.61 Hourly Wage

  
  
  

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• 

  Rhea County School Based Master's Level Clinic  

  Helen Ross McNabb Center

  - Rhea County

  Posted: 06/01/2026

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  Rhea County School Based Master's Level Clinic Help Others, Make a Dif... Read More

  Rhea County School Based Master's Level Clinic Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Rhea County School Based Master's Level Clinician today! The School Based Master's Level Clinician Duties: The holder of this position will be required to do the following and other responsibilities as assigned by his/her direct supervisor: Conducts individual, family, and group counseling Provides advocacy, linkage, and referral services as needed Provides mental health assessments, as needed Participates in IEP and other school related meetings, as applicable. Provides parent education Maintains appropriate chart records Interfaces professionally with school personnel and other agencies Conducts group sessions with children and/or parents. Interfaces professionally with school personnel and provides therapeutic support Completes all documentation in a timely manner Upholds center policy and procedures, and CARF standards JOB PURPOSE/SUMMARY Summary of role of team : Functions as a member of a treatment team to plan, implement, and evaluate successful interventions for children and families. This individual will provide counseling activities that are adventure-based in nature and will lead group process and activities with identified children and youth as needed. The holder of this position will provide individual, family, and group counseling sessions including initiatives that encourage communication, trust building, and responsibility of actions and clinical process of all activities. Summary of position : Serves as the primary clinician that provides counseling/liaison services to a predetermined number of children/youth and families in the Rhea County School System as part of the community school model. Clinician provides weekly individual and family psychotherapy to children and adolescents ages 4-21 with a mental health diagnosis. Clinician is to provide psycho-social assessments for clients and provides diagnosis and appropriate referrals for clients assessed, as needed. Clinician provides crisis intervention and emergency services as needed. Interfaces with the school system and other agencies to increase cooperation and consistency between home, school, and community. The Master's Level Liaison/ Counselor provides information and referral, agency linkage, advocacy, home visits, and follow-up services. Treatment modalities used by Master's level clinicians providing therapy services include Dialectical Behavior Therapy (DBT), Cognitive Behavior Therapy (CBT), Trauma-Focused Cognitive Behavior Therapy (TF-CBT), Attachment, Self-Regulation and Competency (ARC), Parent-Child Interaction Therapy (PCIT), and Play Therapy. TYPICAL WORKING CONDITIONS/ENVIRONMENT Provides direct mental health services in the rural county school system. An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Quality Care Provides individual/family psychotherapy for children ages 4-18. Clinician is present and ready to begin session at the appointment time, every session. Clinician calls to reschedule any sessions that he/she will be unable to attend or that the consumer missed or canceled 100% of the time. Clinician communicates accurate and thorough information to outside agencies 100% of the time when clients need different or more appropriate care that HRMC cannot provide. Ensures therapy contacts are completed each month, according to program standards. 2. Provides diagnostic Psycho-Social Assessments Clinician completes intakes and assessments within 45 business days of contact. Assessments will be completed in coordination with Assessment Team and Client Benefits as evidenced by communicating any issues concerning clients or assessment. Clinicians will provide intake coverage, as directed by program coordinator 3. Documentation requirements Ensures all family/client participation in treatment planning as evidence by signatures on treatment plans. Communicates to Services Coordinator if referrals become low in weekly supervisions. Meet weekly with direct supervisor to discuss clinical and administrative concerns/ changes Create and implement treatment interventions that are reflected in progress note documentation based on the treatment plan goals Respond to all flags and e-mails within 2 business days Respond to all voice mails within 30 minutes If licensed, signing the non-licensed clinicians' treatment plans and being available for clinical consult Attend weekly/biweekly treatment teams with school personnel Attend weekly treatment teams and staffing meetings with Services Coordinator Attend and participate in school-based meetings with school personnel and community partners involved in the community schools. Complete all required clinical documentation in accordance with Center Policy and Procedure and funding source guidelines. Update treatment plans, crisis plans, consent to contact, DLA-20 and updated admissions signature page every 6 months Completes intakes within 10 days of school referral, as applicable. Complete and submit productivity II summaries to Services Coordinator 5th of the following month. Complete productivity for 65-70 completed sessions per month. Complete intake treatment plans within 30 days of intake Create daily progress notes and sign in EMR within 4 business days of service provided Submit all daily contact logs within one week of the occurrence. Submit hand generated productivity to program coordinator by the second working business day of the month. COMPENSATION: Starting salary for this position is approximately $50,751/year based on relevant experience and education. Schedule: Monday-Friday 8am-5pm Travel : Potential travel required to family homes to provide therapy services or meet families out in the community Equipment/Technology: Position must be able to complete electronic documentation. Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record. QUALIFICATIONS - School Based Master's Level Clinician Experience / Knowledge: Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disabilities. One year experience preferred. Experience working with children is preferred although applicants may have other skills and experiences that could accommodate this position. This person will either possess experience or training in the Re-Education Philosophy or will acquire such training in the course of employment. Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license in order to transport clients as needed. Transporting clients in a personal or Center vehicle is an essential function of this position. Education / License : Master's degree in human services or related field with coursework or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, and intellectual disabilities. Degree must be license eligible. Demonstrated knowledge and competency in mental health service provision and leadership. This position also requires that the employee has an F Endorsement on his/her Driver License to be available to transport individuals as needed. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Physical/Emotional/Social - Skills/Abilities: Ability to effectively and ethically counsel children and families. Ability to present professionally and work within a team format to plan, implement, and evaluate successful interventions. Ability to effectively run and process groups with children and families. Ability to work within a team format to meet positive goals for children and interface with other agencies involved in the ecology of the family. Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. Must have mental ability to exercise sound judgment under pressure. Effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, flexibility, willingness, and adaptability to working with diverse populations. Must also have the ability to communicate effectively and possess good time management and organizational skills. Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings. Hearing of normal and soft tones. Close eye work. Lifting up to 50lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Rhea County, Tennessee McMinn County, Tennessee NHSC Approved Site Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI19d1e94c4679-25826-39224490 Read Less

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• 

  Supervisory Roles (Program Coordinator / Team Leader) All Counties  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  Supervisory Roles (Program Coordinator / Team Leader) All Counties Now... Read More

  Supervisory Roles (Program Coordinator / Team Leader) All Counties Now Hiring: Leadership and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Background Checks McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. PI77132e2c5171-25826-34138904 Read Less

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• 

  PRN SACET Victim Advocate  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  PRN SACET Victim Advocate Help Others, Make a Difference, Save a Life.... Read More

  PRN SACET Victim Advocate Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the PRN SACET Victim Advocate today! The PRN SACET Victim Advocate JOB SUMMARY Sexual Assault Victim Advocates are responsible for providing crisis intervention services after-hours, weekends, and holidays. Responds with the SANE to hospitals in 9 counties over the East Tennessee region to provide accompaniment to victims during the forensic exam and to complete intake documentation for victims to receive ongoing advocacy support. Other duties may include accompaniment during law enforcement interviews; referral-related activities to link clients with needed services; providing information and problem solving to assist clients in making decisions; answers the 24/7 crisis line and provides crisis counseling. Coordinates closely with the Sexual Assault Nurse Examiner (SANE) department, law enforcement, hospital personnel, and other agencies. Completes all necessary documentation in accordance with funding guidelines and policy and procedures. Travel is required; a valid driver's license and access to transportation is necessary for this position. Shifts are available after-hours, weekends, and holidays. Typical shifts are from 5pm-8:30am all week and 8:30-5pm on the weekend or holidays. A total of 39 shifts are available per week and are split among all PRN staff. A minimum of 5 shifts per month is required to remain active with PRN status. Accommodations and exemptions to this requirement may be made by the supervisor, as needed. Shifts are divided by staff preference and schedule. TYPICAL WORKING CONDITIONS/ENVIRONMENT This position is home-based with the expectation that all forensic exam accompaniment will be provided within one hour of the request. Most staff members are based in Knoxville as it is central the counties served. Travel is required as advocates are on-call to provide emergency accompaniment for clients as requested by hospital staff or individuals needing services. Travel is required throughout Knox and 12 surrounding counties in various community settings, hospitals, and McNabb offices. You may be asked to transport clients in your personal vehicle. An F endorsement is required for this position. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Schedule: Must be able to have excellent attendance and start the workday at assigned time. Typical administrative office hours are Monday-Friday from 8am-5pm daily. Flexibility is determined on a case-by-case basis with the supervisor Read Less

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• 

  Case Manager / Counselor - (Bachelor's) Hamilton & McMinn  

  Helen Ross McNabb Center

  - Hamilton County

  Posted: 06/01/2026

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  Now Hiring: Case Managers, Counselors, Specialists, and Mental Health... Read More

  Now Hiring: Case Managers, Counselors, Specialists, and Mental Health Techs Location: Hamilton and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Background Checks McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. PI770b930b90e8-25826-34138911 Read Less

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• 

  SOR Pathfinder  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  SOR Pathfinder Help Others, Make a Difference, Save a Life. Do you wan... Read More

  SOR Pathfinder Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the SOR Pathfinder today! The SOR Pathfinder Job Summary The SOR Pathfinder serves as a member of the multi-disciplinary team providing direct engagement, assessment, referral, and on-going follow up with clients. Able to complete assessments and other required documents (C-SSRS, GPRAs, etc.), track referrals, and complete updates. Maintains positive connections to internal and external stakeholders and referral sources. Has excellent verbal, written, and computer skills. Must be legally able to operate and willing to use personal vehicle in the performance of job-related duties. Has a strong desire to work with individuals in substance use treatment and recovery with respectful understanding of multiple paths to recovery. This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Daily Staff Duties. Ability to exercise sound judgment and effective decision-making and demonstrates non-judgmental support 1:1 with individuals and families around substance use disorder treatment and harm reduction. Keeps up to date on knowledge of community resources and referral processes to assist clients in setting and meeting goals and objectives (i.e., service planning around client needs). Ability to assess client functioning and level of need utilizing ASIs, and ASAMS and standard practice modalities as required. Provides effective and ethical 1:1 support by utilizing motivational interviewing and other approved best practice strategies or industry standards of care. Is an empathic listener and demonstrates flexibility in working with diverse populations with a strong interest in working with individuals with substance use and co-occurring issues. Responds to all messages, emails, and voicemails within 24 hours. Completes documentation and other tasks as assigned by supervisor before the end of each shift. Provides coverage for caseload coverage to ensure services continue when on leave. 2. Complete all required documentation within designated time frames. Ensures that documentation is completed accurately within required time frames: including, but not limited to Releases of Information, consents, referrals, and notes within TN-Wits, Centricity or other record as assigned. Responsible for completing Government Performance and Results (GPRAs) at three required time frames with program participants with a completion rate of 80% or greater. Arranges with supervisor a coverage plan to ensure services continue when team member is on leave or unavoidably unavailable to a specific client or clients. Completes logs, screening, follow up and any other required or requested tools accurately and on time, including closing and discharge documentation. Assists Team Leader with data ensuring program evaluation, quality assurance, and improvement indicators, and client satisfaction are regularly and accurately reflected. Keeps all private and/or confidential information in secure location or in approved locked HRMC bags and follows HIPAA and 42CFRPart2 regulations in all circumstances. Stays current on all required relias training, CPR, and First Aid certifications as well as verbal and physical de-escalation skills training. Ensures time sheets and other requirements are up-to-date and accurate. 3. Functions as a member of a multi-disciplinary team. Ability to present professionally and work within multi-disciplinary teams as a positive McNabb Center employee and community ambassador representing the client, program, and agency. Ability to set and maintain appropriate boundaries for quality service delivery and healthy self-care. Must be punctual and maintain good attendance. Maintains healthy two-way communication in person, by telephone, and within writing to effectively serve clients. Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members, supervisors, and other internal and external stakeholders. Communicates and approaches conflict in a professional way with a problem-solving, win/win outcome as the goal. Possesses flexibility and is able to work independently in multiple locations in a variety of settings. COMPENSATION: Starting salary for this position is approximately $18.98/hr based on relevant experience and education. QUALIFICATIONS - SOR Pathfinder Experience / Education: Must have a Bachelor's degree in Counseling, Addictions, Social Work or other related field with two years of experience working with the population. Should have broad knowledge and understanding of Motivational Interviewing, stages of change, harm reduction and best practices regarding substance use disorder treatment and recovery. Must have experience and understanding in the areas of cultural diversity, human development, and treatment of substance use disorder, understanding of trauma-informed care, suicide prevention, crisis referral and extensive knowledge of community resources. Experience working with special populations including individuals with co-occurring disorders, substance use disorders and mental health disorders. Computer expertise is required as timesheets, training modules, email, and some program documentation are computer-based. Regular attendance is an essential job function. Must have an F-endorsement and be able to legally operate personal vehicle during the performance of job duties. Physical: Possible exposure to biological hazards. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. 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  EmPATH RN Team Leader  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  EmPATH RN Team Leader Help Others, Make a Difference, Save a Life. Do... Read More

  EmPATH RN Team Leader Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the EmPATH RN Team Leader today! The EmPATH RN Team Leader JOB POSITION/SUMMARY EmPATH will provide non-hospital facility-based services that renders short-term treatment to facilitate access to services and stabilization to prevent ED and acute psychiatric hospitalization admissions. EmPATH will provide these services to individuals who present to the program or are transferred from area EDs. Initial admission will be on a voluntary status to adults (18 years and older) who are presenting with a mental illness and/or co-occurring disorder and experiencing a behavioral health crisis. This position hires, trains, and supervises nursing staff for EmPATH. Oversees scheduling, monitors training needs, and functions in a leadership role in the multi-disciplinary EmPATH treatment team. This position will be responsible for ordering supplies for the unit and monitoring all nursing duties. Completes chart reviews to ensure agency compliance. Provides direct care to clients as needed and assists with crisis interventions and medical emergencies, Serves as a liaison with other agencies as indicated. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, ability to go down on knees, running, and walking. Regular attendance is an essential job function. Required to provide nursing duties and coverage despite any weather conditions or holiday that arise. Hours are mid-shift with flexible scheduling. Mandatory to remain awake and alert during shift. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Census Tracking/ Productivity Takes lead role in hiring and retaining staff. Orients and trains staff as to treatment floor flow by end of the first month. Is responsible for adhering to licensure and credentialing guidelines. 2. Planning/Organizing Completes all reports within specified time frame. Monitors documentation to ensure compliance with MCO,CARF, and licensure expectations and standards. Monitors staff in regard to denial logs and structure of unit. Monitor and assist in ordering and obtaining medications for unit. 3. Meets Program/Clinical Needs Works with multi-disciplinary treatment teams to meet client needs and oversees clinical standards of the program. Provides RN services as indicated. Responds to all flags, emails, and voicemail within 2 business days. Completes all chart documentation daily within standards and regulations. 4. Promotes and maintains positive teamwork Organizes and develops team cohesion. Meets with staff on a consistent basis to address identified concerns. Demonstrates a consideration and concern for fellow workers and promotes harmonious relationships and attitudes. Works closely with EmPATH and other program supervisors (i.e. MCU, BHUCC, CSU, WIC). 5. Networking Maintains positive relationships with internal departments to meet program needs and maximize program growth-i.e. Financial Services, IT, etc. Develops a positive working relationship with outside agencies to promote and meet needs of the program. 6. Flexibility/Adaptability Works non-structured hours. Implements assignments given by supervisor by established deadlines. Accepts additional job duties. COMPENSATION: Starting salary for this position is approximately $34.34 /hr based on relevant experience and education. QUALIFICATIONS - EmPATH RN Team Leader Experience: Associate's/Bachelor's Degree from an accredited College/University. Experience in psychiatric nursing and acute care preferred. Must have the ability to present professionally, work within a team format, and have the mental ability to exercise sound, clinical judgment under pressure. Must have the ability to communicate effectively (both oral and written) and possess good time management, organizational, and supervisory skills. Basic computer skills are required. Experience with electronic medical record (EMR) is preferred. Experience with interdisciplinary collaboration and care coordination preferred. 2 years of supervisory experience is preferred. Education / License : Must have a RN degree with a current/valid Tennessee license with preferred course work or experience in the areas of cultural diversity, human development, primary care, etiology, and treatment of mental illness, alcohol and drug use, physical and sexual abuse, suicide, and intellectual developmental delays. Must demonstrate a working knowledge of supervisory, administrative, and clinical skills. Physical: Minimal exposure to biological hazards. Frequent exposure to unpleasant odors. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent standing, walking, bending, stooping, and reaching. Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking. Physical de-escalation techniques will only be implemented at McNabb Center facilities and not in community settings. Mandatory to stay awake and alert during shift. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI2ee06bfa71b6-25826-39245361 Read Less

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  Facilities Technician (Hamilton)  

  Helen Ross McNabb Center

  - Hamilton County

  Posted: 06/01/2026

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  Facilities Technician (Hamilton) Help Others, Make aDifference, Save a... Read More

  Facilities Technician (Hamilton) Help Others, Make aDifference, Save a Life. Do you want to make adifference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot ofchoices in where you work…make the decision to work where you are valued! Join the McNabb CenterTeam as Technician for the Facilities Department at McNabb today! The FacilitiesTechnician performs general maintenance tasks including, but notlimited to: preventive maintenance on HVAC systems logging and tracking helpdesk requests meeting with vendors replaces light tubes/bulbs, fixtures and electrical components moving of furniture COMPENSATION: Starting salary for this position isapproximately $19.72/ hr based on relevant experience and education. Schedule: This is a full time 40 hour per week position; it will require some overtime and will be required for on-call emergency. Travel : Travel between McNabb worksites is required. F endorsement is required. Equipment/Technology : Basic computer skills are required for email, time keeping, and using the Facilities Ticketing System. Familiarity with basic hand tools. Use of common office equipment. QUALIFICATIONS -Facilities Technician Education: High school diploma or GED. Three years' experience may be considered in lieu of education. Knowledge of basic electrical, carpentry, plumbing, HVAC systems, construction materials and general construction techniques. Experience / Knowledge : A minimum of three years experience is required in the field of building maintenance and/or construction. Some knowledge of computers and computer software. Must be able to work in an environment that includes adults and children. Applicants must be able to work independently, and with minimal supervision, and possess excellent communication and customer service skills. Must be able to drive a center vehicle. Physical: Minimal exposure to biological hazards. Hearing of normal/soft tones and close eye work. Valid driver's license. Frequent sitting, standing, walking, bending, stooping, and reaching. Lifting up to 50lbs. Applicants should be able to exercise sound judgement under pressure. Location : Hamilton County, Tennessee NHSC approved site Apply today to workwhere we care about you as an employee and where your hard work makes adifference! Helen Ross McNabb Centeris an Equal Opportunity Employer. The Center provides equal employmentopportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws. This policy appliesto all terms and conditions of employment. Helen Ross McNabbCenter conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicantsare encouraged to apply. PIe235f8cb4ed7-25826-34138899 Read Less

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  Family Crisis Center Shelter Supervisor  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  Family Crisis Center Shelter Supervisor Help Others, Make a Difference... Read More

  Family Crisis Center Shelter Supervisor Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Family Crisis Center Shelter Supervisor today! The Family Crisis Center Shelter Supervisor Oversee and supervise day-to-day operations of the Family Crisis Center emergency domestic violence shelter. Provides direct client care as needed and rotates supervisor on-call for after-hour shelter services. Completes documentation and monthly/quarterly/annual reporting in accordance with funding requirements. Provides supervision and case consultation to Advocacy Team Leader and milieu staff. Manages 24/7 shelter staff schedule. Assists with quality improvement and program updates to ensure implementation of best practices and trauma-informed care. Flexible schedule required. JOB DUTIES/RESPONSIBILITIES Duties include but are not limited to staffing, supervision, budget management, client care and compliance with all applicable standards, regulations, contractual requirements and outcomes required by the Center, funding or oversight agencies. Provides management and oversight to 24/7 emergency domestic violence shelter Responsible for the hiring, training and supervision of shelter staff and interns/volunteers Ensures programs are operating in accordance with all funding and center compliance Assists with management of program budgets Assists with data collection and monthly, quarterly, and annual reports Facilitates weekly treatment team meetings and case consultation Responsible for shelter clinical operations and managing facility needs Provides direct client care and intervention as needed Provides program scheduling to ensure all shifts are covered and adequately staffed Rotates on-call coverage and available after-hours for immediate programmatic needs Schedules time efficiently Strong ability to multi-task Accurately documents time and mileage Demonstrates and maintains a positive working relationship with team members, including other departments and community partners Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. COMPENSATION: Starting salary for this position is approximately $64,213/yr based on relevant experience and education. Schedule: Full-time requires at least 40 hours per week This position will mostly occur during business hours, but a flexible schedule is required as the program operates 24/7 and after-hours assistance may be needed Equipment/Technology: Computer skills are required for email, timekeeping, and documentation in the electronic medical record. QUALIFICATIONS - Family Crisis Center Shelter Supervisor Experience / Knowledge: Must have course work and or experience in the areas of psychopathology, counseling, theory, cultural diversity, human development, etiology and treatment of alcohol and drug abuse and mental illness. Minimum of two years of clinical experience with specialized training/course work in trauma and victim services preferred. Supervisory experience preferred. Education / License : Graduation from an accredited college or university with a Master's Degree in Counseling, Psychology, Social Work, or other related field of study. Clinical knowledge necessary to provide clinical services and supervision of staff. Training or post-graduate study in domestic violence, substance abuse, trauma, child psychopathology, child development, or clinical interventions with youth and families. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Required to be certified in CPR/First Aid and trained in Handle with Care de-escalation techniques. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PId7227619735c-25826-39150516 Read Less

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  Knox BRIDGES Master's Level Liaison  

  Helen Ross McNabb Center

  - Knox County

  Posted: 06/01/2026

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  Knox BRIDGES Master's Level Liaison Help Others, Make a Difference, Sa... Read More

  Knox BRIDGES Master's Level Liaison Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Knox BRIDGES Master's Level Liaison program today! The Knox BRIDGES Master's Level Liaison Duties: Conducts individual, family, and group counseling Provides advocacy, linkage, and referral services as needed Provides mental health assessments, as needed Participates in IEP and other school related meetings, as applicable. Provides parent education Maintains appropriate chart records Interfaces professionally with school personnel and other agencies Conducts group sessions with children and/or parents. Interfaces professionally with school personnel and provides therapeutic support. Completes all documentation in a timely manner. Upholds center policy and procedures, and CARF standards. Job Summary Summary of position: Serves as the primary clinician that provides counseling/liaison services to a pre-determined number of children/youth and families in the Knox County School (KCS) System. Clinician provides weekly individual and family psychotherapy to children and adolescents ages 4-21 with a mental health diagnosis. Clinician is to provide psycho-social assessments for clients and provides diagnosis and appropriate referrals for clients assessed, as needed. Clinician provides crisis intervention and emergency services as needed. Interfaces with the school system and other agencies to increase cooperation and consistency between home, school, and community. The Bridges Master's Level Liaison/ Counselor provides information and referral, agency linkage, advocacy, home visits, and follow-up services. Treatment modalities used by Master's level clinicians providing therapy services include but are not limited to: Dialectical Behavior Therapy (DBT), Cognitive Behavior Therapy (CBT), Trauma-Focused Cognitive Behavior Therapy (TF-CBT), Attachment, Self-Regulation and Competency (ARC), Parent-Child Interaction Therapy (PCIT), and Play Therapy. Typical Working Conditions/Environment Job duties are primarily performed in the school setting, but services are also provided in the homes, community and office setting. This position is year-round, 40 hours per week and is not limited to the school schedule. Job Duties/Responsibilities This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Quality Care. Provides individual/family psychotherapy for children ages 4-21. Clinician is present and ready to begin session at the appointment time, every session. Clinician calls to reschedule any sessions that he/she will be unable to attend or that the consumer missed or canceled 100% of the time. Clinician communicates accurate and thorough information to outside agencies 100% of the time when clients need different or more appropriate care that HRMC cannot provide. Ensures therapy contacts are completed each month, according to program standards. Communicates to Team Leader in weekly supervision if referrals become low to ensure adequate and timely caseload assignments of clients on referral list Meet weekly with direct supervisor to discuss clinical and administrative concerns/changes. 2. Provides diagnostic Psycho-Social Assessments. Clinician completes intakes and assessments within 5 business days of contact. Assessments will be completed in coordination with Assessment Team and Client Benefits as evidenced by communicating any issues concerning clients or assessment. Clinicians will provide intake coverage, as directed by Team Leader. 3. Documentation requirements. Ensures all family/client participation in treatment planning as evidence by signatures on treatment plans. Create and implement treatment interventions that are reflected in progress note documentation based on the treatment plan goals Respond to all flags and e-mails within 2 business days Respond to all voice mails within 30 minutes If licensed, signing the non-licensed clinicians' treatment plans and being available for clinical consult Attend weekly/biweekly treatment teams with school personnel Attend monthly treatment teams and staffing meetings with Director/Program Coordinator/Team Leaders. Attend and participate in school-based meetings with school personnel and community partners involved in the community schools. 4. Complete all required clinical documentation in accordance with Center Policy and Procedure and funding source guidelines. Update treatment plans, crisis plans, consent to contact, DLA-20 and updated admissions signature page every 6 months Completes intakes within 10 days of school referral, as applicable. Complete and submit productivity II summaries to Team Leader by the 3rd business day of the month. Complete intake treatment plans within 30 days of intake Create daily progress notes and sign in EMR within one week of service provided Submit all daily contact logs monthly. Submit hand generated productivity to Team Leader by the third working business day of the month. COMPENSATION: Starting salary for this position is approximately $50,751 /yr based on relevant experience and education. Schedule: An essential job function is a reliable, predictable 40 hour per week job, on site and in the schools and/or community, with regular attendance. Travel : This position requires utilizing a personal dependable vehicle to conduct Center business and maintaining a dependable vehicle and certified driver status is a condition of employment. \"F\" endorsement is required for occasional transportation of clients as needed. Equipment/Technology : Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record. QUALIFICATIONS - Knox BRIDGES Master's Level Liaison Education / License: Master's degree in Human Services or related field with coursework or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, and intellectual disabilities. Demonstrated knowledge and competency in mental health service provision and leadership. Experience / Knowledge : Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disabilities. One year experience preferred. Experience working with children is preferred although applicants may have other skills and experiences that could accommodate this position. This person will either possess experience or training in the Re-Education Philosophy or will acquire such training in the course of employment. Physical: Ability to effectively and ethically counsel children and families. Ability to present professionally and work within a team format to plan, implement, and evaluate successful interventions. Ability to effectively run and process groups with children and families. Ability to work within a team format to meet positive goals for children and interface with other agencies involved in the ecology of the family. Must have mental ability to exercise sound judgment under pressure. Ability to exercise effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, flexibility, willingness, and adaptability to working with diverse populations. Must also have the ability to communicate effectively and possess good time management and organizational skills. CPR and First Aid Certification will be required (training provided). This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques. Physical de-escalation techniques will only be implemented at McNabb Center facilities, and not in community settings (training provided). Hearing of normal and soft tones. Close eye work. Valid driver's license and F endorsement for occasional transportation of clients. Lifting up to 50lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Knoxville, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 50751-50751 Yearly Salary PI8b6c1ff761ae-25826-38210011 Read Less

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