Position Overview Ultimate Staffing Services is actively seeking a dedicated and skilled Member Solutions Representative to join their client's team in California. The Member Solutions Representative plays a crucial role in maintaining and improving customer relationships through effective communication and problem-solving skills. Responsibilities Respond to customer inquiries by phone and in person, including requests to transport collateral out of the country, CPI claims, GAP and other dealer-sold insurances, NADA values, and address updates. Interview customers to determine reasons for delinquency and take appropriate action to resolve accounts, which may include loan modifications or workouts. Counsel customers on their financial obligations, advise on options, and solicit payment agreements. Recommend further actions as necessary, such as repossession, legal action, foreclosure, or referral to a collection agency, demonstrating judgment and discretion within applicable regulations and policies. Ensure customer files are updated, complete, and all required documents are filed, including the completion of adverse action forms. Monitor and process loan payoff information, providing accurate and timely communication to dealerships, insurance companies, and all appropriate parties. Assist other departments and branches with transactions as needed, supporting the collections department and branch managers in fulfilling customer requests and merchant verifications. Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Perform other duties as assigned. Qualifications Six months to two years of similar or related experience, including time spent in preparatory positions. High school diploma or GED required. A significant level of trust and diplomacy. Required Work Hours Monday to Friday Benefits Competitive pay range from $22.00 to $29.00 per hour, based on experience and qualifications. Additional Details The Member Solutions Representative is expected to work collaboratively with team members and other departments to ensure a seamless customer experience and maintain compliance with all regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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