Job Overview The Transportation Coordinator (RanchRide Coordinator) serves the residents of the Community of Rancho Mission Viejo to promote and demonstrate the Rancho Mission Viejo community visions for Ranch Life, that residents enjoy a highly engaged and connected intergenerational community lifestyle, and for RanchRide that the corporation exists so that enhanced and shared transportation modes and resources benefit Rancho Mission Viejo and South Orange County. This position is devoted to RanchRide operations to enhance the lifestyle experience of the residents under the service contracts provided by FirstService Residential. Compensation $24-25 per hour. Compensation is based on experience, education, and specific job responsibilities. Job Responsibilities Assist the RanchRide Manager at each meeting, support agenda, provide written and oral reports, and summarize priorities. Assist in running RanchRide Board of Directors meetings, co-prepare and present board agenda, and take meeting minutes. Prepare written reports to the Board of Directors capturing ridership, communications, project updates, and OCTA grant status. Manage contracts and agreements, ensuring proper execution and accurate financial recording. Verify subcontractors are qualified and adhere to service specifications; ensure work complies with RanchRide and community standards. Collaborate with management to produce and disseminate promotional content via digital and printed platforms. Assist in financial statement review, payable processing, annual budget preparation, grant reporting, and budget adherence. Handle day-to-day operational requirements, including driver logs and maps. Coordinate with RanchRide, Rancho MMC, and RanchLife for special events, staffing, activities, and communication efforts. Provide administrative support to the Communications Coordinator as needed. Complete other projects deemed necessary. Attend all mandatory work-related functions. Other duties may be assigned. Operational Excellence – Work closely with the RanchRide Manager, Executive Director, and Board to implement the Policy Governance Manual, plan reviews, assist with policy compliance, and recommend revisions. Service Excellence – Respond to all customer and internal inquiries promptly, deliver high-level customer service, maintain consistent on-site attendance, build relationships with community developers and partners, maintain strategic relations, and actively participate in professional group meetings. Skills Qualifications Strategic thinking and observe areas of improvement. Positive relationship building. Exceptional verbal and written communication skills. Collaborative work style with constructive problem solving. Accountability and ownership of tasks. Effective time and resource management. Outstanding customer loyalty and service delivery. Strong organization, prioritization, multi-tasking, and time management. Quick decision making without supervision. Problem-solving abilities, research, data collection, and conclusion drawing. Work well under pressure, meet deadlines. Change ownership and improvement mindset. Challenge assumptions and create solutions across functions. Availability for occasional weekend and evening hours, including some holidays. Commitment to continual learning through industry programs and educational opportunities. Transparency and consistency in stakeholder communication. Training required in Connect, community website and reservation system, and Planyo. Education And Experience Bachelor's degree preferred or equivalent work experience. Non-profit operations management experience a plus. Experience implementing content to websites, e-blasts, newsletters, and social media. Proficiency in Microsoft Office Suite, Google Suite, and Canva. Moderate to advanced skills in Excel and Trello preferred. Prior experience in transportation preferred. Physical Requirements Working Environment Must sit and/or stand for extended periods. Must lift up to 50 lbs. Finger dexterity for keyboard use. Handle job-related pressure and stress. Work in varied environmental conditions (outdoor temperatures, traffic, noise, vibrations, fumes, chemicals, dust). Occasional weekend and evening hours; seasonal hours may occur. Regular attendance required. Schedule may change based on business needs. Tools Equipment Used General office equipment. Travel Valid California driver's license and state-mandated vehicle insurance. What We Offer Medical, dental, and vision plans (full-time and part-time 30+ hours). Part-time 20+ hours qualify for dental and vision. 401(k) match. Time off: vacation, sick, company paid holidays. Pet insurance. Tuition reimbursement. Legal services. Free emotional wellbeing and daily life assistance support for all associates. Domestic partner coverage. Health savings account. Flexible spending account. About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california. Disclaimers FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, ancestry, disability, gender identity, veteran status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered in accordance with federal and state laws. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment are contingent upon a satisfactory background check. Because of equity and compliance, FirstService Residential may utilize an Automated Employment Decision Tool (AEDT) to assess job-related qualifications. Candidates who require an alternative selection process or a reasonable accommodation may request it through national_recruiting@fsresidential.com. Candidates residing in New York City who are subject to Local Law 144 may request information about the AEDT and data retention policies by contacting the same address. J-18808-Ljbffr
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