About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionLead transformative initiatives that redefine the future of aesthetic medicine. As an Associate Director, Strategy & Innovation at Allergan Aesthetics, you will partner with senior leaders to identify, prioritize, and solve complex strategic challenges across our global enterprise. This role offers a unique opportunity to leverage your elite consulting expertise, strategic vision, and operational excellence to drive measurable business impact—all while developing your leadership capabilities in an environment that rewards bold thinking, analytical precision, and transformative execution.
Position Overview
The Associate Director, Strategy & Innovation leads high-impact strategic and performance improvement initiatives across Allergan Aesthetics. You will analyze complex operations, identify breakthrough opportunities, and drive cross-functional teams toward measurable outcomes. This role bridges tactical excellence with strategic insight—translating vision into action through sophisticated analytics, stakeholder engagement, and implementation of innovative solutions. You'll demonstrate thought leadership, manage matrix teams, and leverage advanced AI capabilities to accelerate business transformation at divisional and functional levels.
Key Responsibilities
• Lead complex, strategic performance improvement projects across Allergan Aesthetics, applying advanced operational excellence principles and sophisticated analytical frameworks
• Partner with Director and VP-level stakeholders to identify, prioritize, and solve mission-critical business challenges through structured problem-solving and data-driven insights
• Analyze complex operations, systems, and processes to diagnose root causes, synthesize insights, and identify high-value transformation opportunities
• Direct cross-functional teams spanning business technology, marketing, sales, operations, and additional stakeholders to navigate competing priorities and deliver strategic outcomes
• Develop, manage, and evolve sophisticated project plans, establishing clear goals, critical milestones, strategic deliverables, and meaningful performance metrics
• Design and implement cutting-edge data analytics solutions leveraging AI to transform business intelligence capabilities and generate predictive insights
• Secure executive-level buy-in and investment through compelling business cases that align with organizational strategy and demonstrate tangible value creation
• Challenge status quo thinking through intellectual curiosity and hypothesis-driven problem-solving that transforms ambiguous challenges into structured solutions
• Provide thought leadership across multiple concurrent strategic initiatives, balancing competing priorities while maintaining exceptional quality standards
• Lead matrix teams through complex change initiatives, providing clear direction, removing barriers, and fostering a culture of excellence and accountability
• Maintain close communication with senior leadership, providing strategic updates on project impact and proactively addressing emerging business needs
• Safeguard confidentiality of proprietary corporate information while ensuring appropriate transparency with key stakeholders
Required Skills & Qualifications
• Bachelor's degree required; MBA or advanced degree strongly preferred
• 7+ years of experience leading strategic and operational improvement programs, with significant exposure in pharmaceuticals or medical device industry
• Proven track record of leading high-impact strategic initiatives, preferably from experience at a top-tier strategic consulting firm (McKinsey, BCG, Bain, etc.)
• Advanced expertise in applying sophisticated data analytics tools and AI platforms to generate actionable business insights and drive strategic decision-making
• Demonstrated ability to lead cross-functional teams in a complex, matrix environment and navigate competing organizational priorities
• Superior analytical capabilities with a structured approach to problem-solving and the ability to translate complex data into compelling strategic narratives
• Exceptional stakeholder management skills with proven ability to influence senior leadership and secure executive buy-in
• Advanced project management expertise with experience leading enterprise-level transformation initiatives
• Strategic mindset with demonstrated ability to connect tactical execution to broader organizational objectives
• Outstanding communication skills with the ability to present complex concepts clearly and persuasively at all organizational levels
• Experience leading teams through ambiguity with minimal oversight, making high-quality decisions with limited information
• Demonstrated success in leveraging artificial intelligence to transform business processes and create competitive advantage
Distinguishing Attributes
• Strategic Depth: Operates at both tactical and strategic levels, connecting day-to-day execution with long-term enterprise objectives
• Leadership Impact: Leads large, cross-functional teams and influences decision-making at divisional and functional levels
• Business Scope: Works across division/functional boundaries to drive transformation initiatives with organization-wide impact
• Problem Complexity: Tackles complex, multi-dimensional challenges requiring sophisticated analysis and innovative solutions
• AI Expertise: Designs and implements advanced AI-powered analytics solutions beyond standard application, creating custom frameworks to address unique business needs
• Stakeholder Management: Influences director and VP-level stakeholders, securing buy-in for transformative initiatives through compelling business cases
• Decision Authority: Makes significant decisions impacting divisional performance with considerable autonomy
What We Offer
• Opportunity to lead transformative strategic initiatives with significant business impact and visibility
• Direct partnership with senior leadership across the global Allergan Aesthetics organization
• Culture that rewards analytical precision, strategic vision, and the courage to challenge conventional thinking
• Accelerated career development path toward leadership roles in strategy, transformation, and general management
• Cutting-edge exposure to advanced AI technologies and enterprise analytics platforms
• Leadership development through formal and informal mentorship from strategy executives
• Work that combines the strategic challenges of elite consulting with the satisfaction of driving implementation and measuring tangible outcomes
• Balance of strategic thinking and operational excellence in a collaborative, innovation-focused environment
At Allergan Aesthetics, we're seeking exceptional strategic talent who can drive transformation at scale. If you thrive on complex challenges, excel at leading cross-functional teams, and are passionate about redefining what's possible in aesthetic medicine through strategic innovation, we want to hear from you.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description
This is a hybrid role including in office and remote working days. Must be a resident or relocatable to Austin TX area.
Must be able to work one of the below shifts:
8:00am-4:30pm CT, or 8:30-5:00pmCT, 7:30-4:30pmCT or 8:00-5pmCT
The Sr Inside Sales Business Development Manager is a revenue generating position with responsibility for quarterly sales quota attainment for the Facial Aesthetics portfolio of products (BOTOX® Cosmetic, JUVÉDERM® Collection of Fillers, SkinMedica®, KYBELLA®) and for managing and enhancing portfolio growth through business development activities using primarily phone communication.
The Sr IBDM represents the Allergan Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for product and program education, product adoption, and portfolio growth through business development activities.
The Sr IBDM provides technical product and procedure training, as well as competitive product differentiation. Assigned sales goals are obtained through strategic analysis of account data, strong knowledge of accounts aesthetic goals, understanding of market dynamics, application of consultative selling and implementation of the U.S. Sales/Marketing plan. The company offers flexible career paths with a strong emphasis on opportunity for internal mobility.
Allergan Sr IBDMs must:
Leverage Allergan Medical resources to enhance adoption of the Allergan Medical Aesthetics Portfolio. Synergistically work and coordinate activities with other Allergan sales personnel and support teams (include, but are not limited to, Facial Aesthetics, CoolSculpting®, SkinMedica®, and Marketing). Complies with required reports, requests, and compliance policies.
Key Duties and Responsibilities:
Consistently achieves sales quota across portfolio. Proficient in sales execution component of marketing plans. Independently creates call and business development plans across the product portfolio. Demonstrates adaptability and creativity with multiple initiatives.Sales processes must be focused toward business growth and relationship building.Manages attainment of assigned sales quota and customer satisfaction through consistent communication with the Regional Manager and Inside Sales Area Manager, managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies. Also leads execution on all campaigns/promotions, new product launches, training of accounts on Allergan programs and other sales related initiatives.Develop product knowledge and utilize to best serve customer’s current business needs, as well as to prospect new products, program, and training opportunities with current accounts and to identify and qualify new business. Educate the customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the customer. Obtain information needed to accurately understand problems and use this information to determine solutions and formulate new and innovative ideas proactively solve customer problems in a manner that exceeds customer expectations.Identifying growth opportunities to include: expanding reach with customer base, expanding product portfolio utilization with existing accounts, and launching new products and new product indications.Educating and supporting the customer with marketing strategies including but not limited to website and social media development, internal office branding, patient segmentation, and external marketing strategies.Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement.Maintaining updated knowledge of the industry and competitive products.Maintaining compliance with all applicable quality and regulatory guidelines as an integral part of business operations.Collaboration with Regional Manager, respective field reps and Inside Sales Area Manager - Work cross- functionally with field sales in order to drive sales objectives, cultivate relationships, and collaborate on growth opportunities. Leave of absence and vacant territory coverage includes collaboration with the respective Sales Representative, Region Manager, and Inside Sales Area Manager to develop and negotiate a coverage plan. This can include consistent communication- managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies. Also includes execution on all campaigns/promotions, new product launches and other sales related initiatives.Attend sales training and sales meetings as required.Complete administrative responsibilities such as: on a timely basis, to include presentations, expense reports, etc.Demonstrate a strong work ethic and represent the Company with high integrity, ethics, honesty, loyalty, and professionalism at all timesQualificationsEducation and Experience:
Bachelor's degree preferred or relevant and equivalent industry experience required.Requirements:
Two or more years of relevant sales experience is required. A track record of earning strong commissions, the ability to work independently, be highly organized and exhibit superior communication skills required. Ability to travel by air and/or car up to 15-20% of the time.Preferred Skills/Qualifications:
Experience in the aesthetics/healthcare industry involving interaction with physicians, patients, etc. Experience in educating or influencing targeted customers.Two years of working in Inside Sales preferred.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Knowledge of Inside Sales selling skills and business environment.Skill in managing time effectively.Ability to work independently and plan extensively to meet goals.Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment.Motivated by individual and team achievement.Strong Analytical and business acumen skills.Proven selling skills.Positive role model.Team Player.Interpersonal skills to effectively work with many diverse customers.Presentation skills to engage and meet the needs of various audiences.Ability to execute key strategies.Ability to develop relationships remotely via telephone interaction.Proficiency with sales force automation.Strong written and verbal communication skills.Proficiency in Microsoft Excel, Word, PowerPoint, and other software skillsApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAllergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionBusiness Development Manager (BDM) represents the Facial Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for creating product acceptance and enhancing portfolio growth through business development activities. The BDM provides technical product and procedure expertise as well as competitive product differentiation. Assigned sales goals are obtained through creative, consultative selling and implementation of the U.S. Sales/Marketing plan.
Responsibilities
The Business Development Manager leverages resources to accelerate the adoption and sales growth of the Facial Aesthetics portfolio which includes for BOTOX® Cosmetic, JUVEDERM® Collection of fillers, and Kybella® brands. Synergistically works and coordinates activities with other Allergan Aesthetics cross portfolio partners and support teams. Complies with required reporting, requests, and compliance policies.QualificationsValid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits thatare allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole andabsolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAllergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionBusiness Development Manager (BDM) represents the Facial Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for creating product acceptance and enhancing portfolio growth through business development activities. The BDM provides technical product and procedure expertise as well as competitive product differentiation. Assigned sales goals are obtained through creative, consultative selling and implementation of the U.S. Sales/Marketing plan.
Responsibilities
The Business Development Manager leverages resources to accelerate the adoption and sales growth of the Facial Aesthetics portfolio which includes for BOTOX® Cosmetic, JUVEDERM® Collection of fillers, and Kybella® brands. Synergistically works and coordinates activities with other Allergan Aesthetics cross portfolio partners and support teams. Complies with required reporting, requests, and compliance policies.QualificationsValid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits thatare allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole andabsolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionPurpose
Describe the primary goals, objectives or functions or outputs of this position.
Business Development Manager (BDM) represents the Facial Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for creating product acceptance and enhancing portfolio growth through business development activities. The BDM provides technical product and procedure expertise as well as competitive product differentiation. Assigned sales goals are obtained through creative, consultative selling and implementation of the U.S. Sales/Marketing plan.
Responsibilities
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
The Business Development Manager leverages resources to accelerate the adoption and sales growth of the Facial Aesthetics portfolio which includes for BOTOX® Cosmetic, JUVEDERM® Collection of fillers, and Kybella® brands. Synergistically works and coordinates activities with other Allergan Aesthetics cross portfolio partners and support teams. Complies with required reporting, requests, and compliance policies.QualificationsQualifications
List required and preferred qualifications (up to 10). Include education, skills and experience.
Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.Minimum of 3+ years of sales experience required with business to business to consumer (B2B2C) sales experience preferredExperience and knowledge of general marketing principles and concepts within the healthcare environment. Experience and knowledge of inner workings of a physicians practiceValid driver’s licenseStrong business acumen and analytical skills. Proven record of driving sales execution. Effective consultative support. Strong problem solving and resolution skillset. Ability to develop key strategies and execute.Strong communication and presentation skills, both verbal and written. Strong contract and negotiating skills. Financial and budgetary experience.Ability to travel and be in the field four days a weekAbility to lift 50 lbs.Proficiency on excel, word, power point and other software skillsApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits thatare allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole andabsolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionThe Strategic Account Manager (SAM) is responsible for representing the SkinMedica, DiamondGlow and Latisse brands and promote the product portfolio to targeted aesthetic customers within a designated geographical area. The focus will be on direct selling of products (physician dispensed skincare and skin resurfacing system) and executing pull through programs/events to patients. This is accomplished by utilizing and managing key resources and contributing with high performance selling teams to maximize coverage to targeted customers. The SAM provides technical product and procedure expertise, as well as, competitive product differentiation. Assigned sales goals are obtained through creative, consultative selling and implementation of the U.S. Sales/Marketing plan.
Responsibilities
The SAM leverages Allergan Medical’s resources to enhance adoption of the SKM Portfolio which includes 1) non-surgical, non-invasive skin resurfacing equipment, 2) topical skincare consumables designed for the resurfacing device and 3) SkinMedica product portfolio. Must collaborate with Facial Aesthetics, Plastic Surgery, Coolsculpting, APC’s, Marketing, and other Allergan sales forces. Complies with required reports, requests, and compliance policies.Effectively manages field assets and resources to include, but not limited to, expense management, computer, and other allocated equipment.SALES RESULTS: Consistently achieves sales quota for skin care, consumables, and equipment. Proficient in sales execution component of marketing plans to include device placement and pull through product promotions (device, consumables and SkinMedica portfolio). Creates call plans across product portfolio. Demonstrates adaptability with multiple initiatives.Demonstrates effective selling skills (demonstrate Dermalinfusion Treatments, educate customers on proper techniques for Dermalinfusion Treatments, consultative sales approach to the customers' business, pre-call plans, Intro/credentialing, assessment of customer needs, handling objections, presentation delivery with visuals, closing, follow-up, etc.). Builds loyal relationships; high level customer interaction.Calls on and effectively manages time with new and existing customers to educate on new and current products. Works with customers toward business development by assessing and product needs, placing account orders, merchandising office, and supporting events for pull-through.Manages initiative execution across the portfolio balancing the device sale to drive skin care and consumable business. Demonstrates ability to assess territory metrics to develop and implement territory business plans; computer proficiency (excel, internet, PowerPoint); use of sales reporting tools; responds timely to corporate requests; balances work load demonstrating good organizational skills, and optimizes corporate resource and budget allocation. Provides product samples as necessary.Educates customers on device and product features and benefits through individual and group presentations/trainings. Conveys consistent differentiating messaging across portfolio; technical fluency across Allergan and competitive product portfolio. Demonstrates an expertise in discussing support studies/material, proficient with knowledge of the aesthetic market. Portrays strong business acumen.Demonstrates the ability to execute marketing plans across product portfolio. Understands sales execution role within the marketing plan. Ability to understand marketing team's role and provide appropriate feedback to plan implementation. Ability to articulate strategy to RM and team members. Ability to understand how individual tactics support the overall strategic direction. Understands and adheres to compliance and travel/expense policies.Exemplifies integrity, flexibility, and adaptability. Ability to understand multiple perspectives of decisions beyond one territory. Is self-aware of interaction with customers, peers, etc. Demonstrates the ability to make sound decisions and uses good judgment. Is reliable and has a willingness to improve. Portrays a positive and productive attitude in working with counterparts toward collaboration supporting the portfolio of business.QualificationsApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
#LI-AA
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionWe're seeking a technically-savvy Business Analyst to bridge the gap between our Customer Operations project specialists and Business Technology development teams. You'll be the 'technical translator' who speaks both business and developer language fluently, reducing clarification cycles and accelerating our call center system enhancements. As our team's technical capabilities mature, this role will evolve from requirements translation into strategic analysis—evaluating implementation processes, analyzing system performance (e.g. Salesforce case management, chat/SMS adoption), and assessing emerging technologies—particularly AI solutions—to drive continuous improvement across our call center operations.
Key Responsibilities
Technical Bridge:
Act as primary liaison between project specialists and Business Technology teams Translate business requirements into detailed technical specifications and user stories with clear acceptance criteria Proactively identify and clarify technical ambiguities before they reach development Leverage Salesforce expertise (custom objects, validation rules, flows, reporting) to design solutions Participate in Scrum/Kanban ceremonies (sprint planning, refinement, stand-ups) and backlog prioritization Facilitate workshops to align business and technology objectivesStrategic Analysis:
Analyze enhancement implementation workflows and metrics (cycle time, clarification requests, rework rates) to identify process improvements Monitor and evaluate Salesforce case management, chat/SMS adoption trends, and agent experience data Conduct feasibility assessments, impact analysis, and gap analysis for system improvements Perform comparative analysis of emerging technology solutions, particularly AI capabilities Conduct pre- and post-go-live data analysis to evaluate system change effectivenessQuality & Enablement:
Coordinate User Acceptance Testing with comprehensive test scenarios Develop technical documentation, templates, and training materials to upskill team members Lead knowledge-sharing sessions to build team technical fluencyQualifications
Required Qualifications
5+ years as Business/Systems Analyst with 2+ years of Salesforce experience Proven experience in preparing and maintaining a comprehensive range of technical and business documentation, including but not limited to: Functional, Business, and System Requirements Use Case Specifications Data Models User Stories Requirements Traceability Matrices Process maps, adapted to various methodologies (such as Agile or Waterfall) and organizational standards Strong understanding of enterprise systems, development processes, and agile methodologies Experience working closely with software development teams Proficiency in translating business concepts into technical documentation Analytical skills with process improvement experience Experience with data analysis/visualization tools and presenting insights Familiarity with API concepts, data models, and system integrations Comfortable with technical tools (Jira, Confluence, etc.) Excellent communication and collaboration skills across cross-functional teamsTrack record of knowledge transfer and enabling non-technical stakeholdersPreferred Qualifications
Bachelor’s degree in applicable field of study preferred Salesforce certifications (Admin, Business Analyst, or related) Contact center/customer service systems experience Experience with AI/emerging technology implementation or evaluationSuccess Metrics
Reduced requirement clarification cycles and faster sprint velocity Decreased post-implementation rework Higher developer and project specialist satisfaction Actionable insights driving system optimization Measurable improvement in team technical fluencyApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionCustomer Experience Representatives (CXR) that support the Therapeutic department receive calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for the Botox Therapeutic businesses.
CXRs serve as first-line representatives responsible for handling inbound/outbound call and email inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.
Responsibilities:
Manage 50-100 call and email interactions per day including inbound and outbound calls and emails. Examples of interactions include product orders and updates, status of deliveries, and resolving call inquiries. Ability to use critical thinking skills to resolve inquiries to meet service levels. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up. Deliver an excellent customer experience, while acting in a professional and courteous manner. QualificationsRequirements:
The following listed requirements need to be met at a minimum level to be considered for the position:
2-4 years of Customer Service experience, preferably in a Contact Center environment. Experience working with MS Office. Attention to detail and ability to multitask. Effective communication skills. Associate Degree OR High School Diploma and equivalent relevant experience.Key AbbVie Competencies:
Positive “all for one” approach to team deliverables and priorities. Builds strong relationship to enable higher performance. Learns fast, grasps the “essence” and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and open to suggestions.Qualifications:
The below skills are attributes desired in the ideal candidate, however not mandatory.
SAP, CRM, Salesforce, or Business Systems experience preferred. Medical Device or Pharmaceutical experience strongly preferred.Education
Associate Degree OR High School Diploma and equivalent relevant experience.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionAbbVie’s Austin based Virtual Sales is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.
Core duties include:
Ability to use virtual sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, and follow up conversationsEstablish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationshipsEngage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the programVerify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrityManage daily sales call activity to optimize time and maximize the achievement of sales objectivesListen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objectiveMaintain the required product expertise including competitive product knowledgeSuccessfully complete product training and meet training expectations to service customers within the parameters of the programDemonstrate effectiveness working independently and in a team environmentMeet and exceed established daily and monthly call volume metrics successfullyProcess customer requests related to product samples and literature programs in a timely, accurate, and professional mannerDisplay ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute deliveryProvide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate AbbVie resourceProject a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate serviceDisplay a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responsesEffective and timely communication with the Virtual Sales ManagerMust safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Qualifications
Education and/or experience
Bachelor’s degree or equivalent experienceThe ideal candidate will have a background in direct selling with a proven sales track recordSales experience preferredThe ability to work independently, highly organized and superior communication skillsExperience in the healthcare industry involving interaction with physicians, patients, etc preferred.Desired knowledge
Skills and abilities of clinical techniques and understanding of medical terminologyKnowledge of medical device, pharmaceutical, or related fieldSkills demonstrating professional phone etiquetteAbility to use Microsoft Office, Outlook MS Word, Excel, PowerPointKnowledge of Salesforce preferredApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Read LessAbout AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionThis is a hybrid role including in office and remote working days. Must be a resident or relocatable to Austin TX area.
Must be able to work one of the below shifts:
8:00am-4:30pm CT, or 8:30-5:00pmCT, 7:30-4:30pmCT or 8:00-5pmCT
The Sr Inside Sales Business Development Manager is a revenue generating position with responsibility for quarterly sales quota attainment for the Facial Aesthetics portfolio of products (BOTOX® Cosmetic, JUVÉDERM® Collection of Fillers, SkinMedica®, KYBELLA®) and for managing and enhancing portfolio growth through business development activities using primarily phone communication.
The Sr IBDM represents the Allergan Aesthetics product portfolio to targeted aesthetic customers within a designated geographical area. Responsible for product and program education, product adoption, and portfolio growth through business development activities.
The Sr IBDM provides technical product and procedure training, as well as competitive product differentiation. Assigned sales goals are obtained through strategic analysis of account data, strong knowledge of accounts aesthetic goals, understanding of market dynamics, application of consultative selling and implementation of the U.S. Sales/Marketing plan. The company offers flexible career paths with a strong emphasis on opportunity for internal mobility.
Allergan Sr IBDMs must:
Leverage Allergan Medical resources to enhance adoption of the Allergan Medical Aesthetics Portfolio. Synergistically work and coordinate activities with other Allergan sales personnel and support teams (include, but are not limited to, Facial Aesthetics, CoolSculpting®, SkinMedica®, and Marketing). Complies with required reports, requests, and compliance policies.
Key Duties and Responsibilities:
Consistently achieves sales quota across portfolio. Proficient in sales execution component of marketing plans. Independently creates call and business development plans across the product portfolio. Demonstrates adaptability and creativity with multiple initiatives.Sales processes must be focused toward business growth and relationship building.Manages attainment of assigned sales quota and customer satisfaction through consistent communication with the Regional Manager and Inside Sales Area Manager, managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies. Also leads execution on all campaigns/promotions, new product launches, training of accounts on Allergan programs and other sales related initiatives.Develop product knowledge and utilize to best serve customer’s current business needs, as well as to prospect new products, program, and training opportunities with current accounts and to identify and qualify new business. Educate the customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the customer. Obtain information needed to accurately understand problems and use this information to determine solutions and formulate new and innovative ideas proactively solve customer problems in a manner that exceeds customer expectations.Identifying growth opportunities to include: expanding reach with customer base, expanding product portfolio utilization with existing accounts, and launching new products and new product indications.Educating and supporting the customer with marketing strategies including but not limited to website and social media development, internal office branding, patient segmentation, and external marketing strategies.Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement.Maintaining updated knowledge of the industry and competitive products.Maintaining compliance with all applicable quality and regulatory guidelines as an integral part of business operations.Collaboration with Regional Manager, respective field reps and Inside Sales Area Manager - Work cross- functionally with field sales in order to drive sales objectives, cultivate relationships, and collaborate on growth opportunities. Leave of absence and vacant territory coverage includes collaboration with the respective Sales Representative, Region Manager, and Inside Sales Area Manager to develop and negotiate a coverage plan. This can include consistent communication- managing own sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies. Also includes execution on all campaigns/promotions, new product launches and other sales related initiatives.Attend sales training and sales meetings as required.Complete administrative responsibilities such as: on a timely basis, to include presentations, expense reports, etc.Demonstrate a strong work ethic and represent the Company with high integrity, ethics, honesty, loyalty, and professionalism at all timesQualificationsEducation and Experience:
Bachelor's degree preferred or relevant and equivalent industry experience required.Requirements:
Two or more years of relevant sales experience is required. A track record of earning strong commissions, the ability to work independently, be highly organized and exhibit superior communication skills required. Ability to travel by air and/or car up to 15-20% of the time.Preferred Skills/Qualifications:
Experience in the aesthetics/healthcare industry involving interaction with physicians, patients, etc. Experience in educating or influencing targeted customers.Two years of working in Inside Sales preferred.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Knowledge of Inside Sales selling skills and business environment.Skill in managing time effectively.Ability to work independently and plan extensively to meet goals.Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment.Motivated by individual and team achievement.Strong Analytical and business acumen skills.Proven selling skills.Positive role model.Team Player.Interpersonal skills to effectively work with many diverse customers.Presentation skills to engage and meet the needs of various audiences.Ability to execute key strategies.Ability to develop relationships remotely via telephone interaction.Proficiency with sales force automation.Strong written and verbal communication skills.Proficiency in Microsoft Excel, Word, PowerPoint, and other software skillsApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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