Description After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. Its home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work. -Arrow Team Member Position-Wellness Nurse Manager Position Type: Full-Time Location: Nixa , Missouri Sign On Bonus- $5,000 Our starting wage for Wellness Nurse Managers is: $28.00 -$31.00 per hour! Shift Schedule- Week 1: Tuesday, Thursday, Friday Week 2: Monday, Saturday, Sunday 7pm-7am Come join our team at The Castlewood Senior Living located at 1538 N Old Castle Rd. Nixa, Missouri 65714! We are looking for someone (like you): To be a Superior Supervisor : In the absence of department heads, this position is in charge of the building. Be active in the department, assisting and leading the Wellness team and other departments in ensuring quick, reliable, and person-centered care is provided. To be a Force on the Floor : A good leader sets a good example: Be available to help with call lights, requests for assistance from the team, and demonstrate a sense of urgency that puts the needs, great or small, of a resident first. To be a Diligent Documenter : Resident assessments, medical records, and internal documents should be completed accurately and efficiently, and filed correctly. To be a Compassionate Caregiver : Exemplify the core values at the heart of Arrow, ensuring each interaction with a resident is professional, caring, and ends with the resident feeling safe and cared for. What are we looking for? You must have current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in good standing within state of employment . You will provide direct (hands-on) nursing care, including medication passes as needed . You will have thorough working knowledge of current care standards and regulations . You will have comprehensive working knowledge of current medication regulation and law . You will have knowledge of the requirements for providing care and supervision appropriate to the residents. You may have experience in hands-on care of memory impaired residents is preferred, but not required. You may have experience with an Electronic Medical Record (EMR) as it is preferred, but not required. You can read, write, understand , and communicate in English with our Residents! You will have a positive and energetic attitude who will LOVE our Residents! You must be active as this role requires standing, walking, bending, kneeling, and stooping all day. You must have the ability to frequently lift and/or move items up to 50 pounds and perform two-person transfers. You must be able to assist residents with sitting, standing , and walking, as well as assisting persons after a fall. You must be criminally cleared. Employment Benefits (We value our benefits): Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment . Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift (FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are at The Castlewood Senior Living? Please visit us via Facebook: https://www.facebook.com/TheCastlewoodSeniorLiving Or, take a look at our website: https://castlewoodseniorliving.com/ Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kayla Moore: 636-389-3072 . Click here to hear about Arrow's Core Values! About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,200 employees! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law. #MOHP Keywords: hiring immediately, assisted living, nursing home, LPN, Licensed Practical Nurse, wellness, RN, registered nurse, wellness nurse Required Preferred Job Industries Healthcare Read Less

Description After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. Its home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents quality of life. Arrow is a great company to grow with -it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friend s with this team, and I can happily say I love my job and enjoy coming to work. -Arrow Team Member Position- Wellness Nurse Manager Position Type : Full-Time Location : Zionsville , IN Our starting wage for Wellness Nurse Managers is: $ 32-$33 per hour! Shift Schedule- Week 1 : Monday , Saturday , Sunday Week 2 : Tuesday, Thursday , Friday 7am-7pm Weekend On-Call- One Saturday or Sunday shift per month Come join our team at Holliday Farms Senior Living located at 11143 Ambrose Lane, Zionsville, IN 46077 ! We are looking for someone ( like you) : To b e a Superior Supervisor : In the absence of department heads, this position is in charge of the building. Be active in the department, assisting and leading the Wellness team and other departments in ensuring quick, reliable, and person-centered care is provided. To b e a Force on the Floor : A good leader sets a good example: Be available to help with call lights, requests for assistance from the team, and demonstrate a sense of urgency that puts the needs, great or small, of a resident first. To b e a Diligent Documenter : Resident assessments, medical records, and internal documents should be completed accurately and efficiently, and filed correctly. To b e a Compassionate Caregiver : Exemplify the core values at the heart of Arrow, ensuring each interaction with a resident is professional, caring, and ends with the resident feeling safe and cared for. What are we looking for? You must have current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in good standing within state of employment. You will provide direct (hands-on) nursing care, including medication passes as needed . You will have thorough working knowledge of current care standards and regulations . You will have comprehensive working knowledge of current medication regulation and law . You will have knowledge of the requirements for providing care and supervision appropriate to the residents. You may have experience in hands-on care of memory impaired residents is preferred, but not required. You may have experience with an Electronic Medical Record (EMR) as it is preferred, but not required. You can read, write, understand, and communicate in English with our Residents! You will have a p ositive and energetic attitude who will LOVE our Residents! You must be active a s this role requires standing, walking, bending, kneeling, and stooping all day. You must have the a bility to frequently lift and/or move items up to 50 pounds and perform two-person transfers. You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall. You must be criminally cleared. Employment Benefits ( We value our benefits) : Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment . Medical, Dental, Vision insurance (1st of the month following 60 days of employment -Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off ( Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift ( FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are at Holliday Farms ? P lease visit us via Facebook: https://www.facebook.com/HollidayFarmsSeniorLiving/ Or, take a look at our website: https://hollidayfarmsseniorliving.com Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kayla Moore: 636-389-3072 . About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 3 4 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,2 00 employees ! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age , or handicap, except as limited by state and federal law. Keywords : hiring immediately, assisted living, nursing home, LPN, Licensed Practical Nurse, wellness, RN, registered nurse, wellness nurse Required Preferred Job Industries Healthcare Read Less

Description After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. Its home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents quality of life. Arrow is a great company to grow with -it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friend s with this team, and I can happily say I love my job and enjoy coming to work. -Arrow Team Member Position- Wellness Nurse Manager Position Type Part-Time Location : Hudson , Ohio Our starting wage for Wellness Nurse Manager is: $3 2.00 - $ 3 4 .00 per hour! Shift Schedule- Wednesday 6am-6pm Come join our team at Hudson Grande Senior Living located at 5400 Darrow Rd. Hudson, Ohio 44236 ! We are looking for someone ( like you) : To b e a Superior Supervisor: In the absence of department heads, this position is in charge of the building. Be active in the department, assisting and leading the Wellness team and other departments in ensuring quick, reliable, and person-centered care is provided. To b e a Force on the Floor: A good leader sets a good example: Be available to help with call lights, requests for assistance from the team, and demonstrate a sense of urgency that puts the needs, great or small, of a resident first. To b e a Diligent Documenter: Resident assessments, medical records, and internal documents should be completed accurately and efficiently, and filed correctly. To b e a Compassionate Caregiver: Exemplify the core values at the heart of Arrow, ensuring each interaction with a resident is professional, caring, and ends with the resident feeling safe and cared for. What are we looking for? You must have current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in good standing within state of employment You will have thorough working knowledge of current care standards and regulations You will have comprehensive working knowledge of current medication regulation and law You will have knowledge of the requirements for providing care and supervision appropriate to the residents. You may have experience in hands-on care of memory impaired residents is preferred, but not required. You may have experience with an Electronic Medical Record (EMR) as it is preferred, but not required. You can read, write, understand , and communicate in English with our Residents! You will have a p ositive and energetic attitude who will LOVE our Residents! You must be active a s this role requires standing, walking, bending, kneeling, and stooping all day. You must have the a bility to frequently lift and/or move items up to 50 pounds and perform two-person transfers. You must be able to assist residents with sitting, standing , and walking, as well as assisting persons after a fall. You must be criminally cleared. Employment Benefits ( We value our benefits) : Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment Medical, Dental, Vision insurance (1st of the month following 60 days of employment -Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off ( Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift ( FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are a t Hudson Grande Senior Living ? P lease visit us via Facebook: https://www.facebook.com/HudsonGrandeSeniorLiving Or, take a look at our website: https://www.hudsongrandeseniorliving.com/ Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, K ayla Moore: 636-389-3072 . Click here to hear about Arrow's Core Values! About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 25 properties currently in 5 states ( Missouri, Iowa, Illinois, Ohio, Indiana) and employs nearly 1,400 employees! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age , or handicap, except as limited by state and federal law. #OHHP Keywords : hiring immediately, assisted living, nursing home, LPN, Licensed Practical Nurse, wellness, RN, registered nurse, wellness nurse Required Preferred Job Industries Healthcare Read Less

Description After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. Its home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents quality of life. Arrow is a great company to grow with -it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friend s with this team, and I can happily say I love my job and enjoy coming to work. -Arrow Team Member Position- Wellness Nurse Manager Position Type : PRN Location: Rogers, AR Our starting wage for Wellness Nurse Managers is: $ 32.00-$34.00 per hour! Shift Schedule- As Needed Come join our team at Pinnacle Groves Senior Living located at 5522 W Northgate Rd, Rogers, AR 72758 ! We are looking for someone ( like you) : To b e a Superior Supervisor : In the absence of department heads, this position is in charge of the building. Be active in the department, assisting and leading the Wellness team and other departments in ensuring quick, reliable, and person-centered care is provided. To b e a Force on the Floor : A good leader sets a good example: Be available to help with call lights, requests for assistance from the team, and demonstrate a sense of urgency that puts the needs, great or small, of a resident first. To b e a Diligent Documenter : Resident assessments, medical records, and internal documents should be completed accurately and efficiently, and filed correctly. To b e a Compassionate Caregiver : Exemplify the core values at the heart of Arrow, ensuring each interaction with a resident is professional, caring, and ends with the resident feeling safe and cared for. What are we looking for? You must have current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in good standing within state of employment. You will provide direct (hands-on) nursing care, including medication passes as needed . You will have thorough working knowledge of current care standards and regulations . You will have comprehensive working knowledge of current medication regulation and law . You will have knowledge of the requirements for providing care and supervision appropriate to the residents. You may have experience in hands-on care of memory impaired residents is preferred, but not required. You may have experience with an Electronic Medical Record (EMR) as it is preferred, but not required. You can read, write, understand, and communicate in English with our Residents! You will have a p ositive and energetic attitude who will LOVE our Residents! You must be active a s this role requires standing, walking, bending, kneeling, and stooping all day. You must have the a bility to frequently lift and/or move items up to 50 pounds and perform two-person transfers. You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall. You must be criminally cleared. Employment Benefits ( We value our benefits) : Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment . Medical, Dental, Vision insurance (1st of the month following 60 days of employment -Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off ( Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift ( FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN? Do you want to see how much fun we are at Pinnacle Groves ? P lease visit us via Facebook: https://www.facebook.com/ArrowSeniorLiving/ Or, take a look at our website: https://pinnaclegrovesseniorliving.com/ Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kayla Moore: 636-389-3072 . Click here to hear about Arrow's Core Values! About the company Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 3 4 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,2 00 employees ! Arrow Senior Living YouTube-Click Here Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age , or handicap, except as limited by state and federal law. Keywords : hiring immediately, assisted living, nursing home, LPN, Licensed Practical Nurse, wellness, RN, registered nurse, wellness nurse Required Preferred Job Industries Healthcare Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate.

Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners

Build conditions for success removes obstacles, leads and champions change.

Achieve optimal efficiency through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handle critical issues and make appropriate decisions based on the policy.

Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

Hire, develop, and coach claims employees for results delivery.

Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

What you have:

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and/or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

Existing manager or previous experience as a manager in property claims

5 years of property claims experience handling moderate severity Homeowners or Dwelling claims

Field property claims experience

Knowledge of property claims contracts and interpretation of case law

Residential construction experience

Experience with Xactimate, XactAnalysis and XactContents

Experience handling catastrophe claims

CPCU or other insurance industry designation

Ability to work weekends and overtime if needed

US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $106,650-$191,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will manage and be accountable for auto and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL Commerce and Tampa, FL Crosstown. Relocation assistance is not available for this position.

What you’ll do:

Inspects and reviews quality of claim files and provide feedback to employees as appropriate.Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersCreates conditions for success removes obstacles, leads and champions change.Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.Handles escalations and makes appropriate decisions based on the policy.Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.Hires, develops, and coaches claims employees for results delivery.Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagementEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of P&C claims handling experience required with demonstrated proficiency.2 years of direct team lead, supervisory or management experience.Experience using and interpreting data to make decisions.Demonstrated leadership, initiative, customer service and/or claims handling skills.Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart

Bachelors, advanced degree or related Claims professional certification(s)/designation(s).Strong organizational skills and ability to work in a fast-paced environment.Proven ability to lead, collaborate and build relationships.Strong experience training, coaching, mentoring and developing employees.Strong interpersonal communication skills which include both verbal and written communication.Ability to work out of the Tampa Commerce of Crosstown location 4 days a week.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range:

The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate.

Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

Build conditions for success removes obstacles, leads and champions change.

Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handle escalations and make appropriate decisions based on the policy.

Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

Hire, develop, and coach claims employees for results delivery.

Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience.

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and/or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

Current experience as a Claims Manager or Supervisor.2+ years handling complex non-Injury auto coverage and liability decisioning.2+ years physical damage and/or auto injury claims experience.2+ years of experience handling total loss claims.Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450- $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

The Laurels of Hendersonville offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Hendersonville, you will join an experienced, hard-working team that values communication and collaboration.

Why just work when you can help shape a legacy?

Responsibilities

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed.

Qualifications

Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred.

 

Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way.

#IND123

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$10,000 Sign-On Bonus!

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

Benefits:

Comprehensive health insurance - medical, dental and vision. 401K with matching funds. DailyPay, a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays. Tuition reimbursement and student loan forgiveness. Zero cost uniforms.

Responsibilities:

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), State-Tested Nursing Assistants (STNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed.

Qualifications:

Current state nursing licensure required, RN. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred.

Ciena Healthcare:

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way.

IND123

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are hiring an Auto Non-Injury Core and an Auto Non-Injury Express - Manager, Claims Operations.

As a dedicated Manager, Claims Operations, for Auto Non-Injury, Core or Express, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process, and lead organizational process changes. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO Office. 

Relocation assistance is not available for this position.

What you’ll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate. 

Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. 

Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

Create conditions for success removes obstacles, leads and champions change.

Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

Be responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

Handle escalations and make appropriate decisions based on the policy.

Facilitate and guide employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.

Hire, develop, and coach claims employees for results delivery.

Consistently coach employees on claims handling and identify opportunities to improve overall process and engagement.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

2 years of direct team lead, supervisory or management experience. 

Experience using and interpreting data to make decisions.

Demonstrated leadership, initiative, customer service and/or claims handling skills.

Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart:

Current experience as a Claims Manager or Supervisor.

2+ years handling Complex Non-Injury Auto coverage and liability decisioning.

2+ years physical damage and/or auto injury claims experience.

Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.

US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450 - $197,730. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 

 

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position.

What you'll do:

Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.

Contributes to the achievement of Life Co member, product, and financial goals through team’s performance.  Effectively coaches employees on sales processes and opportunities to improve overall sales results.

Proactively identifies opportunities to improve operational effectiveness in Life,  Health, or Retirement Income, resulting in reducing manual processes and expenses.  Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.

Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.

Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.

May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.

Responsible for the resolution of complex operations issues and/or  member escalations.

Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.

Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans.  Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.

Responsible for efficient call center operating model that adheres to employee and member experience KPIs.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)

6 years of experience in financial services operations to include process improvement.

2 years of direct team lead, supervisory, or management experience required.

Experience implementing and managing business process improvements.

Extensive sales experience in the Health, Life, or Retirement industry.

Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.

Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).

Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:  

US military experience through military service or a military spouse/domestic partner

Current Life and Health license

3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.

1 or more years of working experience with Life, Health, or retirement income products

Experience working/managing in a call center environment.

Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Join us for our job fair on Thursday, January 29th from 10am - 5pm! Job offers will be given on the spot!

Sign-On Bonus: $10,000 for RNs and $7,500 for LPNs!

Are you an RN or LPN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN / LPN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.  

Benefits:

Comprehensive health insurance - medical, dental and vision. 401K with matching funds. DailyPay, a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays. Flexible scheduling. Tuition reimbursement and student loan forgiveness. Zero cost uniforms.

Responsibilities:

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA), and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed.

Qualifications:

Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred.

Ciena Healthcare:

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. 

IND123

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Click here to RSVP to The Laurels of Sandy Creek Hiring Event on 4/16 from 10am-5pm!

$20,000 Sign On Bonus

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN  Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

The Laurels of Sandy Creek offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Sandy Creek, you will join an experienced, hard-working team that values communication and collaboration.

Why just work when you can help shape a legacy?

Responsibilities

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed.

Qualifications

Current state RN nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred but not required or acceptable exemption required.

About Laurel Health Care Company

Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.

At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call "The Laurel Way of Caring", and it comes from within each one of us.

The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.

IND123

#signon

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$10,000 Sign On Bonus

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

At Ciena Healthcare, we take care of you too, with an attractive benefit package including:

Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement

You will join an experienced, hard-working team that values communication and strong teamwork abilities

Responsibilities

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed

Qualifications

Current state registered nursing licensure required (RN) Current CPR certification and additional certification in a nursing specialty are desired Management or supervisor experience in long-term care or geriatric nursing preferred

About Ciena Healthcare

Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you are passionate about improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!

IND123

#signon

 

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$10,000 Sign On Bonus

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.

At Ciena Healthcare, we take care of you too, with an attractive benefit package including:

Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement

You will join an experienced, hard-working team that values communication and strong teamwork abilities

Responsibilities

Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA’s) and the development and implementation of a plan of care. Evaluates guests’ responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed

Qualifications

Current state registered nursing licensure required (RN) Current CPR certification and additional certification in a nursing specialty are desired Management or supervisor experience in long-term care or geriatric nursing preferred

About Ciena Healthcare

Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you are passionate about improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!

IND123

#signon

 

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