Job DescriptionJob Description
Chicago / Milwaukee Regional - Field Service Technician
Job Summary
The Chicago / Milwaukee Regional Field Service Technician is responsible for providing on-site technical support, maintenance, repair services and installations for Minster stamping presses and coil line equipment. The technician serves as a key liaison between the customer and the company, delivering expert-level service. In addition to hands on work, the technician will be responsible to perform courtesy customer visits interfacing closely with the regional Nidec Minster Sales Manager. Ideal candidate would be located central to Chicago and Milwaukee and be a resident of this region or willing to relocate to this region.
Job Responsibilities
Perform on-site troubleshooting, repair, maintenance installation & commissioning of Nidec Minster stamping presses and coil line systems. Occasional work on non-Minster equipment as well.Conduct equipment inspections with thorough documentation of findingsPartner with Regional Sales Managers to identify service opportunities and support aftermarket sales initiatives including training, OEM parts, equipment upgrades, and service agreements with customersWork flexible hours to support customer service needsBuild & maintain strong customer relationships through effective communication & reliable service deliveryCollaborate with technical support teams to resolve complex problemsDocument in English, service activities, findings, and recommended actions in detailed service reports in an accurate and professional mannerMaintain company tools, service equipment, and service vehicles in good working conditions
Job Qualifications - Education, Training & Experience
Associate degree or technical certification in Industrial Maintenance, Mechatronics, Electrical Engineering preferred or equivalent military or industry experience3+ years of field service experience with mechanical, hydraulic, and electrical systemsPrior experience with metal stamping presses and coil line equipment strongly preferredFamiliarity with Allen-Bradley or Siemens PLCs, servo systems, and HMI interfaces is a plus
Job Qualifications - Technical & Soft Skills
Strong mechanical, electrical, lubrication, hydraulic & pneumatic troubleshooting skillsAbility to read and interpret schematics, blueprints, and technical manualsProficiency with hand tools, diagnostic equipment, and precision measuring instrumentsExcellent communication and interpersonal skillsStrong customer service orientation with a professional demeanorAbility to work independently and manage time effectively in the field
Job Qualifications - Other
Valid driver's license and willingness to travel in region ~75% and outside of region ~25% Ability to lift 50 lbs. and work in industrial environments
Benefits
Competitive salary with guaranteed 45 hours/week, additional overtime is commonCompany provided service vehicle, specialty tools, uniform, cell phone, and laptop$75 daily per diem for domestic travel and $95 daily per diem for international travel; paid weeklyAbility to keep accumulated travel points for personal useExcellent benefits including medical, dental, vision, life insurance, 401(k) with Company match - available first day of employment20 days of paid time off immediately upon hire
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