Job DescriptionJob Description
Job Title: Concierge / Workplace Ambassador
Job Description
This contract Concierge / Workplace Ambassador role focuses on delivering an exceptional, hospitality-driven experience for employees and guests in a corporate workplace. You serve as the primary point of contact at the front desk and throughout the lobby, handling inquiries, coordinating services, and ensuring that workplace operations run smoothly. The position combines customer service, administrative support, and facilities coordination to create a welcoming, high-touch environment that reflects a premium, white-glove standard of service.
Responsibilities
Serve as the primary point of contact at the front desk for all employee and guest inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.Act as the main contact for client requests, ensuring thorough follow-up and seamless handoff of work to internal teams, with timely and clear status updates.Execute Ambassador services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations.Conduct routine walkthroughs and lobby inspections to assess service delivery quality, verify compliance with service level agreements, and identify opportunities for improvement.Manage ticket creation, tracking, and resolution in the computerized maintenance management system (CMMS), ensuring accurate documentation and timely closure of service requests.Support data collection, analysis, and reporting activities to help align workplace services with client goals and operational objectives.Work collaboratively within the account team to deliver integrated experience services across business lines, including Facility Management, Engineering, and Projects.Coordinate with third-party vendors and service partners to maximize service delivery quality and efficiency, continually striving to improve performance and exceed client expectations.Provide professional, client-facing, white-glove service to all employees and visitors, maintaining a polished and welcoming presence at the front desk and in the lobby.Perform scheduling tasks for meetings and events, ensuring rooms, services, and logistics are properly arranged and communicated.Handle administrative support duties such as data entry, badge issuance, and reception-related tasks in a timely and accurate manner.Maintain strong communication with internal stakeholders and service partners to ensure a seamless and consistent workplace experience.Balance multiple priorities and service requests while maintaining high attention to detail and a strong focus on customer satisfaction.
Essential Skills
High school diploma or equivalent.Minimum 2–5 years of experience in customer service, hospitality, facilities management, front desk, or a related client-facing role.Demonstrated front desk or concierge experience, including reception and lobby support.Experience with scheduling meetings and events, including coordination of rooms and services.Ability to walk the facility and perform regular lobby and workplace inspections.Strong interpersonal and communication skills, with the ability to engage professionally with employees, guests, and service partners at all levels.Proactive problem-solving abilities, with a strong focus on identifying and resolving issues efficiently.Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and high service quality.Customer service–oriented mindset with a genuine passion for hospitality and creating positive workplace experiences.Proficiency in Microsoft Office Suite.Ability to learn and effectively use computerized maintenance management systems (CMMS) for ticket and work order management.Professional demeanor suitable for a client-facing, white-glove service environment.
Additional Skills & Qualifications
Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or a related field.Previous experience in corporate workplace environments or integrated facility management settings.Familiarity with service level agreements (SLAs) and performance metrics within facilities or hospitality environments.Experience using CMMS platforms for work order management and tracking.Knowledge of vendor management and coordination with third-party service providers.in administrative support, receptionist duties, data entry, and badge management.Strong organizational skills and the ability to maintain accurate records and documentation.Comfort working in a fast-paced, client-focused environment that requires flexibility and adaptability.
Work Environment
This is a contract position based onsite at a corporate facility with free parking available for employees. The standard shift is Monday through Friday, approximately 8:15 a.m. to 5:15 p.m., with some flexibility and potential adjustments based on operational needs and candidate availability. The role is primarily front desk and lobby-based, with regular walking around the facility to conduct inspections and walkthroughs. You will work in a professional, hospitality-focused environment that emphasizes high-touch, white-glove service and close coordination with internal teams and external vendors. Technologies and tools commonly used include Microsoft Office Suite and a computerized maintenance management system (CMMS) for ticket creation, tracking, and resolution. The workplace expects professional attire and a polished appearance to reflect the client-facing nature of the role. The interview process typically includes a first-round virtual interview followed by a second-round in-person interview, and a standard check is required. The culture values collaboration, proactive communication, and a strong commitment to creating a welcoming and seamless experience for all employees and visitors.
Job Type & Location
This is a Contract position based out of Armonk, NY.
Pay and Benefits
The pay range for this position is $27.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Armonk,NY.
Application Deadline
This position is anticipated to close on Jul 21, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Read Less