Job DescriptionJob Description
The opportunity
Delaware North Parks and Resorts is seeking a seasonal full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$24.00 – $26.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
Join our fun, collaborative team at The Gideon Putnam Resort and Spa. Located in Saratoga Springs, New York, there’s so much to do in our small town, including weekly live music events, world-class horse racing, natural mineral springs, walking trails, and golf courses.
Health, dental, and vision insurance*401 (k) with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift mealEmployee discounts, including 30% off at restaurants and retail storesFriends and family discount on lodgingTraining and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
What will you do?
Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersHandle cash; maintain records pertaining to inventory, team, orders, and supplies
More about you
At least three years of experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenNo college degree required
Shift details
Days
M-F
Holidays
Weekends
Who we are
Delaware North is the food and beverage, retail, and lodging partner at The Gideon Putnam, dating back to 2008. Set in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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