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    Front Desk Associate (2nd Shift)  

    - 01237
    Job DescriptionJob DescriptionNow Hiring: Front Desk Associate (2nd Sh... Read More
    Job DescriptionJob Description

    Now Hiring: Front Desk Associate (2nd Shift) | Join Our Resort Team!

    Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

    Vacation Village in the Berkshires is currently looking for a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

    Pay: $18/hr

    Shifts: 3:00pm - 11:30pm

    What You'll Do:

    Greet every guest with a smile and provide outstanding customer service from check-in to check-outAnswer guest inquiries and resolve issues quickly and professionallyManage room assignments, reservations, and billing with accuracyProcess payments and handle cash transactions confidentlyReview reservations and prepare for daily arrivalsMaintain front desk procedures, including key control and registration auditsEnsure confidentiality and security protocols are followedCollaborate with the team to keep operations running smoothlyTake initiative and support various tasks as needed

    What We’re Looking For:

    A friendly, dependable, and customer-focused personalityStrong communication and multitasking skillsBasic math skills and comfort handling paymentsAbility to stay organized in a busy environmentTech-savvy with a willingness to learn new systemsDetail-oriented and trustworthy with guest informationPrevious hospitality or customer service experience is a plusFlexibility to work weekends and holidays as needed

    Why Join Us?

    Work in a welcoming, team-oriented resort environmentOpportunities to grow within hospitality and resort operationsBe part of creating memorable experiences for our guests every day

    Ready to bring your positive energy and customer service skills to our team?
    Apply today and start your next adventure with us!

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    Activities Attendant (Seasonal)  

    - 01237
    Job DescriptionJob DescriptionNow Hiring: Activities Staff (Seasonal)... Read More
    Job DescriptionJob Description

    Now Hiring: Activities Staff (Seasonal) | Bring the Fun to Our Resort Team!

    Do you love creating unforgettable moments and keeping guests smiling? Are you energetic, outgoing, and ready to make every day feel like vacation? If so, we’d love to meet you!

    Vacation Village in the Berkshires is currently seeking a Seasonal Activities Attendant to join our resort team for the summer. In this role, you’ll help plan, promote, and lead daily recreational activities for guests of all ages: creating a fun, safe, and welcoming environment where memories are made.

    Pay: $16.50/hr

    What You’ll Do:

    Plan and lead engaging daily activities and events for children and adultsEncourage guest participation and keep the energy upbeat and positivePromote a welcoming, safe, and enjoyable resort environmentCommunicate schedules and event details to guests clearly and enthusiasticallyAssist with poolside games, special events, and outdoor recreationMaintain clean and organized activity areas and equipmentEnsure guest safety and respond calmly in case of emergenciesSupport the team with event setup, cleanup, and coordination across departments

    What We’re Looking For:

    Friendly, energetic, and guest-focused personalityStrong communication and interpersonal skillsOrganized and dependable, with a positive attitudeAble to multitask in a busy, fast-paced environmentPrior experience in hospitality, recreation, or customer service a plusFlexibility to work evenings, weekends, and holidays as needed

    Why Join Us?

    Work in a lively, team-oriented resort environmentEnjoy a role where every day brings something new and excitingOpportunities for growth in hospitality and resort operations

    Ready to bring your energy and creativity to our resort?
    Apply today and help us make every guest experience unforgettable!

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  • V

    Activities Attendant  

    - 01237
    Job DescriptionJob DescriptionNow Hiring: Activities Staff | Bring the... Read More
    Job DescriptionJob Description

    Now Hiring: Activities Staff | Bring the Fun to Our Resort Team!

    Do you love creating unforgettable moments and keeping guests smiling? Are you energetic, outgoing, and ready to make every day feel like vacation? If so, we’d love to meet you!

    Vacation Village in the Berkshires is currently seeking an Activities Attendant to join our resort team. In this role, you’ll help plan, promote, and lead daily recreational activities for guests of all ages: creating a fun, safe, and welcoming environment where memories are made.

    Pay: $16.50

    What You’ll Do:

    Plan and lead engaging daily activities and events for children and adultsEncourage guest participation and keep the energy upbeat and positivePromote a welcoming, safe, and enjoyable resort environmentCommunicate schedules and event details to guests clearly and enthusiasticallyAssist with poolside games, special events, and outdoor recreationMaintain clean and organized activity areas and equipmentEnsure guest safety and respond calmly in case of emergenciesSupport the team with event setup, cleanup, and coordination across departments

    What We’re Looking For:

    Friendly, energetic, and guest-focused personalityStrong communication and interpersonal skillsOrganized and dependable, with a positive attitudeAble to multitask in a busy, fast-paced environmentPrior experience in hospitality, recreation, or customer service a plusFlexibility to work evenings, weekends, and holidays as needed

    Why Join Us?

    Work in a lively, team-oriented resort environmentEnjoy a role where every day brings something new and excitingOpportunities for growth in hospitality and resort operations

    Ready to bring your energy and creativity to our resort?
    Apply today and help us make every guest experience unforgettable!

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    Night Auditor  

    - 00662
    Job DescriptionJob DescriptionPosition Overview The Night Auditor is r... Read More
    Job DescriptionJob Description

    Position Overview

    The Night Auditor is responsible for overseeing the hotel’s nightly operations while ensuring exceptional guest service and accurate financial reporting. This position combines Front Desk responsibilities with accounting and auditing functions to maintain the smooth operation of the property during night hours.

    As the hotel operates 24 hours a day, seven days a week, flexibility in scheduling and shifts may be required based on operational needs. The Night Auditor must always project a professional, courteous, and hospitable attitude toward guests and fellow Team Members.


    Key Responsibilities

    Guest Services & Front Desk Operations

    Provide outstanding guest service in a courteous, professional, and efficient manner. Perform guest check-in and check-out procedures accurately and efficiently. Handle guest requests, concerns, and special accommodations promptly and professionally. Answer telephone calls following hotel etiquette standards and within three rings whenever possible. Assist guests with reservations, room assignments, directions, hotel information, and property amenities. Maintain knowledge of guest rooms, room categories, amenities, packages, promotions, discounts, and hotel services. Handle safe deposit box procedures according to hotel policies. Maintain communication with all hotel departments to ensure smooth operations during overnight hours.

    Night Audit & Financial Responsibilities

    Perform the nightly audit and daily closing procedures for hotel operations. Verify and reconcile daily revenue, payments, billing, cash handling, and financial transactions. Balance and audit Front Desk and outlet transactions for daily sales journal reporting. Reconcile Front Desk and outlet cash deposits daily. Complete and validate operational and financial reports for departments including: Guest Services Pro Shop Pro Shop Grill Restaurant La Casa Verify that all transactions and departmental reports reconcile accurately. Identify, investigate, and report discrepancies, irregularities, or inconsistencies in daily reporting. Run and prepare the daily Flash Report. Complete all required tables, spreadsheets, and supporting documentation using Flash Report information. Prepare operational and financial reports for management review. Maintain confidentiality regarding guest information, hotel operations, and financial records.

    Operational & Administrative Duties

    Follow all hotel policies, procedures, standards, and internal regulations. Review daily event sheets, bulletin boards, operational updates, and internal communications to remain informed about property activities. Be familiar with AM, PM, and Night shift checklists to ensure continuity between shifts. Monitor hotel activity and assist in maintaining the safety and security of guests, Team Members, and property during overnight hours. Support smooth overnight hotel operations while maintaining high service standards.

    Qualifications

    Fully bilingual in English and Spanish (required). Previous hotel Front Desk, or Night Audit experience preferred. Strong customer service and communication skills. Ability to work independently and manage overnight operations with minimal supervision. Ability to handle difficult situations professionally and calmly. Ability to work efficiently under pressure in a fast-paced environment. Strong organizational, multitasking, and problem-solving skills. Basic accounting, cash handling, and computer skills required. Guest-focused personality with a professional appearance and attitude. Self-motivated and detail-oriented individual. Flexibility to work overnight shifts, weekends, and holidays as required.

    Work Schedule

    Overnight shifts, including weekends and holidays. Schedule flexibility may be required based on hotel operational needs. Read Less
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    Guest Service Representative  

    - Jacksonville Beach
    Job DescriptionJob DescriptionThe Guest Service Representative (GSR) e... Read More
    Job DescriptionJob Description

    The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

    We seek highly motivated team members.  Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. 

    Benefits:Insurance (health, dental, vision, etc.)Paid time off (vacation, sick leave, holidays)401K retirement planDailyPay: Access your earned wages when needed.Special team member hotel rates for travel enthusiasts.Responsibilities:Check guests in and out of the propertyHandle guest inquiries and provide information about the local areaAssist with resolving guest complaints and issuesProcess payments and maintain accurate recordsCollaborate with other team members to ensure guest satisfactionRequirements:Excellent customer service skillsStrong communication and interpersonal abilitiesAttention to detail and problem-solving skillsAbility to work in a fast-paced environmentPrevious experience in a customer-facing role is a plus

    Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

    Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

     

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    Front Desk Agent  

    - 00745
    Job DescriptionJob DescriptionJob SummaryThe Front Desk Agent is respo... Read More
    Job DescriptionJob Description

    Job Summary

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Education & Experience

    College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.

    Physical Requirements

    Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read Less
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    Room Attendant  

    - 00745
    Job DescriptionJob DescriptionJob SummaryThe Room Attendant is respons... Read More
    Job DescriptionJob Description

    Job Summary

    The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

    Education & Experience

    High School diploma or equivalent and/or experience in a hotel or a related field preferred.

    Physical Requirements

    Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read Less
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    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning ho... Read More
    Job DescriptionJob Description



    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Hampton by Hilton St. Thomas, V.I.

    Pay Range: $19.00- $20.00 per hour USD.

    Job Purpose:

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

    Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outs

    (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

    Assist guests with luggage upon their arrival to and departure from the hotelUse the guests’ namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests’ with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Company Standard Operating Procedures.Perform other assignments as directed by the General Manger.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but notlimited to those contained in the associate handbook.Safety and Security SkillsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry itemsIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales department protection of guests’ room numbers.

    Qualifications and Requirements:

    High School diploma /Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following:

    Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

    environmental systems.

    Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 15 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

    listening and hearing ability and visual acuity.

    Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment

    Other:

    Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays

    Amazing Benefits At A Glance:

    Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program


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    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning ho... Read More
    Job DescriptionJob Description


    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Hampton by Hilton St. Thomas, Virgin Islands.

    Night Auditor (Overnight Shift 11 PM-7 AM)

    Pay Range: $21.00-$22.00 USD Per Hour

    Job Purpose:

    The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

    Check guests in, issue room keys, and provide information on hotel services and room location.Ensure required identification is taken from guests at check-in in line with local legislative requirements.Answer phones in a prompt and courteous manner.Up-sell rooms where possible to maximize hotel revenue.Answer, record and process all guest calls, messages, requests, questions or concerns.Record guest preferences in the system.Check guests out, including resolving any late or disputed charges.Accurately process all cash and credit card transactions using established procedures.Issue, control and release guest safe-deposit boxes in line with hotel procedures.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Take action to solve guest problems/complaints using appropriate service recovery guidelines.Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

    Qualifications and Requirements:

    High School diploma /Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following:

    Frequently standing up behind the desk and front office areas.Carrying or lifting items weighing up to 50 pounds / 23 kilograms.Handling objects, products and computer equipment.Basic computer skills to operate various property management and reservations systems, etc.

    Other:

    Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays

    Amazing Benefits At A Glance:

    Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program


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    Job DescriptionJob DescriptionHotel Equities, multi-award-winning hote... Read More
    Job DescriptionJob Description



    Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable General Manager for the 127 room SpringHill Suites Bryce Canyon in Bryce, UT

    Your expertise shapes us:

    The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. Other responsibilities may include but are not limited to the following:

    Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.Holding the property leadership team accountable for strategy execution.Guiding professional development of the property leadership team and all team members.Ensuring sales engines are leveraged.Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.Being active in the local community to build strong relationships with local officials, businesses, and customers.

    You Are:

    A highly experienced General Manager with 2+ years of hotel leadership.Impeccable results in a Marriott, Hyatt, IHG, Hilton, or similar brand.Strong financial acumen including P&L review, Budget creation, and cost controls. Ability to develop leaders into these skills.Working knowledge of FOSSE, ADP, Micros, ProfitSword and Hotel Effectiveness.Well organized, detail-oriented, and able to work independently.Display initiative, perseverance, and analytical skills.Able to deliver exceptional guest service and employee satisfaction.Team player, professional, and lead with integrityAbility to read, write and speak English, with excellent grammar and communication skills (written and verbal)Engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a "best in class" hotel!

    We are:

    Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

    At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another.

    Vision & Mission - Hotel Equities Atlanta Georgia

    What we can offer you:


    $100,000-115,000 Salary, based on experience BonusHealth, vision, and dental insurance401(k)Cell phone allowanceVacation and Sick PayPaid HolidaysDiscount programs for shopping, travel, tickets and more.Access to our Talent team to help you reach your career growth goals.

    EOE/DFW

    Relocation negotiable.


    Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform


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    Guest Services Supervisor  

    - Jacksonville Beach
    Job DescriptionJob DescriptionJOB Posting JOB TITLE: Guest Services Su... Read More
    Job DescriptionJob Description


    JOB Posting

    JOB TITLE: Guest Services Supervisor

    DEPARTMENT: Front Office/Store

    REPORTS TO: General Manager

    POSITION PURPOSE:

    The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

    DUTIES AND RESPONSIBILITIES:Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.Ensures marina customers are satisfied with services provided.Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the waterEDUCATION AND EXPERIENCE:Bachelor’s Degree preferredExcellent interpersonal and outstanding communication skillsVery organized and detail orientedProficient in Microsoft Office products

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

    STATEMENT OF PURPOSE

    This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

    Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.


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    Tour Guide/Interpretive Naturalist (H)  

    - 99660
    Job DescriptionJob DescriptionSalary: St. Paul Island Tour is recruiti... Read More
    Job DescriptionJob DescriptionSalary:

    St. Paul Island Tour is recruiting for the position of Tour Guide/Interpretive Naturalist. This is a seasonal (temporary full-time) position located in St. Paul, AK. This position reports to the Tour Manager.


    JOB SUMMARY:

    The Tour Guide/Interpretive Naturalist is responsible for visitor management, public relations, and interpretive services for the visiting public. This position will also be responsible for conducting guided tours of St. Paul Island and the management and escorting of the tour groups, with heavy emphasis on public relations and interpretive services covering the ecology and history of the island. Interpretive themes typically center on birds, marine mammals, and indigenous Unangan history. Under the Tour Managers guidance, Tour Guides make decisions concerning the daily scheduling of tour vehicles and participants based upon specific visitor requests and expectations. Applicants must be willing to work in adverse weather conditions in a very remote location. Normal conditions are overcast with drizzle, rain, or fog and an average high temperature during the summer of only 50F. St. Paul Island is located over 750 miles from Anchorage within the Pribilof Islands and is only accessible by semi-weekly flights.


    This is a seasonal position. Candidates must be available to fly to Anchorage on July 28, 2026, with July 29-31 blocked for safety training. End date of employment will be approximately mid-October.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Communicate and interpret to the visitor in a pleasant and informative manner information on the wildlife, natural history and cultural history of St. Paul Island. Provide exemplary customer service on a daily basis.
    Work cooperatively with the Tour Manager, other Tour Guides, the Hotel Manager and other TDX Corporation staff to give the best possible tour for the visitor. Guides are often an informal liaison between tourists, the tour program, and local residents.
    Educate the visitors on the delicate balance of the Bering Sea ecosystem, the fragile nature of the tundra, and the rich culture of the Unangan people, in a manner that is non-political and responsible.
    Conduct both driving and walking tours of the island, especially to seal and seabird rookeries. Many times, such tours will occur during inclement weather.
    Lead tours to search for vagrant and accidental species of birds both for organized birding groups and independent birdwatchers of varying interests, expectations, and abilities.
    Lead tours for groups of cruise ship passengers, Elderhostel participants, VIPs, and other special trips.
    Tour Guides are required to extensively read and research the major themes and topics of this tour. They should be prepared to spend at least some free time birding, botanizing, and naturalizing in the field.
    Assist the Tour Manager with various special projects and clerical duties designed to improve tour programs, as well as with all aspects related to visitor services. These duties may include cleaning tour vehicles and buildings, picking up garbage, and lifting up to 50lbs.
    Tour Guides are to drive 12-passenger vans and a 22-passenger bus and be responsible for fueling and cleaning these vehicles. Occasional light maintenance of these buses will be required. Defensive driving and safe operation of vehicles is required.


    MINIMUM REQUIREMENTS:

    Two years college education in natural science or the equivalent in work experience, familiarity with Pribilof flora, fauna and history and/or a demonstrated ability to quickly learn and be comfortable explaining these subjects to groups of up to 40 people.
    Preference will be given to persons with strong birding skills and experience, knowledge of marine ecosystems, and those who can speak and/or write European languages.
    Ability to identify difficult groups of birds with ease, including those in immature and juvenile plumages, such as: gulls, shorebirds, and Asiatic vagrants. Ability to scan bodies of water, shorelines, and tundra and identify bird species in cryptic plumages.
    Strong communication, interpreting, and people skills and willingness to work intensively with a diversity of people under difficult conditions is essential. Guides must have strong people skills.
    The ability to work independently with a minimum of supervision. The ability to live and work cooperatively and cheerfully with others from many different backgrounds with different abilities.
    A valid drivers license required with a good driving record. Must be 21 years of age or older.
    A willingness to work up to seven days a week and long hours required, especially at the peak of tour season. The ability to work and function and maintain a sense of humor in adverse weather conditions. Guides should be in good physical condition.
    Must supply your own optics (binoculars and spotting scope), rain gear, and any other gear of a personal nature.
    Native and Alaskan preference.


    LIVING ARRANGEMENTS:

    TDX Corporation will provide housing, meals, and transportation to and from St. Paul. Housing is dormitory style and will be shared with other Tour Guides.


    EXPECTATION FOR ALL TDX EMPLOYEES:

    Support the organization's mission, vision, and values by exhibiting excellence, competence, collaboration, innovation, respect, personal accountability, and commitment to our community.


    COMPETENCIES:

    To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

    Knowledge and experience in various employment laws and practices.
    Good organization and time management skills.
    Demonstrated ability to serve as a successful participant in working with management team.
    Excellent verbal and written communication skills.
    Ability to work independently on assigned tasks as well as to accept direction on given assignments.
    Able to work collectively with the HR team associates, working through chain of command.
    Able to multi-task.
    Evidence of the practice of confidentiality and securing of sensitive information.


    NOTES:


    This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.


    Equal Opportunity Employer/Shareholder Preference


    TDX is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and TDX grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation and pre-employment drug screen may be required.


    Accommodation Request


    If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.


    To request an accommodation, contact an HR representative at (907) 278-2312 or at HR@TDXCorp.com.


    #ZR

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    Front Desk Medical Clerk  

    - 00976
    Job DescriptionJob DescriptionOficinista Médico (Registro y Sala de Em... Read More
    Job DescriptionJob Description

    Oficinista Médico (Registro y Sala de Emergencias)

    Ubicación: Trujillo Alto, PR

    Clasificación: No Exento, Tiempo Completo

    Rango salarial: $12.57 a $13.88 por hora

    Jornada: Turnos rotativos (31 a 39 horas semanales)

    Horarios: 7:00AM a 4:00PM, 2:00PM a 11PM, 11PM a 7:00AM

    NeoMed Center es un centro de salud primaria y preventiva dedicado a brindar un cuidado accesible a los pacientes y a promover el bienestar comunitario. Nuestra cultura orientada al trabajo en equipo fomenta un entorno laboral colaborativo e inclusivo que nos destaca entre los proveedores más creativos y dinámicos de Puerto Rico. Nos apasionamos por hacer de la experiencia de nuestros pacientes una distintiva de nuestra marca y estamos comprometidos con el desarrollo profesional de nuestros talentos. Nuestra empresa social está construyendo un sistema de atención médica primaria de clase mundial, dirigidos a construir comunidades saludables y a mejorar los resultados de salud en nuestros clientes.

    ¿Estás listo/a para una carrera gratificante?

    Más de 450 talentos en Puerto Rico trabajan para NeoMed Center, Inc.

    ¡Ven y únete a nuestro equipo #DePrimera!

    Nuestros Beneficios

    En NeoMed Center ofrecemos un paquete competitivo de beneficios a nuestros talentos.

    Días por Vacaciones, Enfermedad, Asunto Personal y CumpleañosPlan Médico, Dental y de VisiónPlan de Retiro 401 (k)Licencia por Maternidad y PaternidadBono de NavidadGimnasio en las FacilidadesUniformes Corporativos¡Y muchos más!

    Resumen del Puesto

    El/La Oficinista Médico brinda servicios directos a los pacientes en el área de registro utilizando programas y sistemas de información automatizados. Recibe al paciente cortésmente y verifica qué servicio está solicitando, acorde con el área que esté asignado(a). Es responsable de llamar a los pacientes registrados y de cada lista de médicos asignada para validar sus citas. Además, el/la Oficinista Médico cobra y registra en el sistema, los deducibles y pagos por servicios, y verifica la elegibilidad del plan médico de los pacientes.

    Actividades del Puesto

    Llama por a los pacientes de cada lista de médicos asignada y verifica sus citas.Coloca responsablemente la información del plan médico en el sistema y valida la misma a través de la elegibilidad.Identifica deducibles (si aplican) y los envía a pagaduría para efectuar el pago del mismo.Aplica los pagos de los deducibles en el sistema y registra la evaluación socioeconómica (Household Assessment) en el sistema.Verifica y actualiza la información sociodemográfica en el sistema.Registra las firmas electrónicamente en todos los formularios y consentimientos que apliquen.Digitaliza los referidos contestados de los pacientes y crea los referidos en el sistema (en caso que no estén creados).Atiende y canaliza las llamadas telefónicas, coordina citas, y realiza las llamadas de seguimiento para la coordinación de citas del listado de pacientes hospitalizados.Anota en los registros correspondientes los servicios de EKG y cirugía menor que solicite el paciente.Entrega libro informativo del centro a los pacientes nuevos.Orienta al paciente de los servicios que ofrece nuestro centro y completa los compromisos de pago cuando es necesario.Realiza el cuadre de la caja registradora de manera responsable.Busca y acomoda los expedientes de las clínicas del próximo día.Anotar en el listado correspondiente los pacientes “no show”.Verifica cuando es la próxima cita del paciente que no se presentó a su cita, en el historial de citas.Responsable de llamar a los pacientes que no tengan citas coordinadas.

    Competencias del Puesto

    Educación

    Grado Asociado en Ciencias Secretariales, Secretarial Médico, Manejo de Información, Facturación Médica, Administración de Empresas y/o área relacionada de una institución acreditada (requerido), y/oBachillerato en Administración de Sistemas de Oficina, Ciencias Secretariales, Administración de Empresas o disciplina relacionada de una institución acreditada (preferible).

    Experiencia

    Un (1) año de experiencia en funciones clericales relacionadas en escenarios de salud.

    Requisitos Adicionales

    Disponibilidad completa requerida para turnos rotativos incluyendo fines de semana, días feriados y turnos de noche (overnight).

    Importante: El/La candidato/a debe proporcionar evidencia de la preparación académica y los cursos relacionados con la convocatoria de empleo.

    Trabajador/a Esencial

    Como líderes reconocidos de la salud primaria integral en Puerto Rico, reafirmamos nuestro compromiso de siempre ofrecer servicios médicos a nuestros pacientes y comunidades, incluso durante eventos de emergencia y/o desastres naturales. Los talentos de NeoMed Center son considerados trabajadores esenciales, cuyo papel es crítico en la continuidad de importantes servicios, incluso en tales circunstancias. Al postularse para este puesto usted reconoce que, NeoMed Center puede requerir sus servicios durante e inmediatamente después de estos eventos.

    Declaración de Igualdad de Oportunidades en el Empleo (EEO)

    NeoMed Center, Inc., es un patrono con igualdad de oportunidades en el empleo. NeoMed Center tiene un firme compromiso en garantizar una cultura donde se valoren las diferentes perspectivas que la diversidad aporta en todos los aspectos del empleo sin importar la raza, color, religión, origen nacional, estado de ciudadanía, ascendencia, edad, sexo o género, orientación sexual, identidad de género, estado civil, discapacidad física o mental, estado militar o de veterano, o cualquier otra característica protegida por la ley.

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    Front Desk Specialist - Beaches  

    - Jacksonville Beach
    Job DescriptionJob DescriptionJacksonville Orthopaedic Institute is lo... Read More
    Job DescriptionJob Description

    Jacksonville Orthopaedic Institute is looking for someone to work full-time as the Front Desk Specialist at the Beaches clinic.

    The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

    The Front Desk specialist serves as the receptionist and performs all related clerical and administrative functions according to current practices and established procedures.

    Office Location: Baptist Beaches clinic, 1577 Roberts Dr. Jacksonville Beach, FL 32250

    Schedule: Monday - Friday/40 hours/week; hours can range from 7:15a - 5:30p.

    Essential Duties and Responsibilities

    Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.Responsible for checking patients in and out for their scheduled appointments. Collect and update current demographic and insurance information. Verify insurance participation and obtain necessary referralsCollect all applicable co-pays or patient balances and maintain a cash journal. Schedule patient appointments. Instruct patients on HIPAA requirements, financial responsibility.Assist patients with requests for records, x-rays, transportation etc.Maintain electronic medical records.Handle multiple telephone lines, screen callers, and relay messages.Perform related job duties as required to support the medical office.

    Position Requirements

    Previous medical office experience preferred.High school diploma or GED.Excellent customer service skills.Effective communication skills.Ability to work in an environment involving direct contact with the public and staff. Ability to handle stressful and difficult situations.Ability to multi-task and work efficiently in a fast-paced environment.Knowledge of patient confidentiality standards.Effective computer skills.

    Working Conditions

    Normal office environment. Occasional overtime may be required.

    Physical Demands

    Requires sitting and standing associated with a sedentary office environment: 90% Sitting, 5% Walking, 5% Standing. Manual dexterity sufficient to operate a computer and office equipment, and to write legibly. Vision sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone. All requirements are subject to possible modification to accommodate qualified individuals with a disability.

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    Amenity Attendant  

    - 22840
    Job DescriptionJob DescriptionCOME JOIN OUR TEAM! The MASSANUTTEN VILL... Read More
    Job DescriptionJob Description
    COME JOIN OUR TEAM! The MASSANUTTEN VILLAGE FAMILY ENTERTAINMENT CENTER IS NOW HIRING Part-Time Attendants for
    Go Karts, Mini-Golf, Snack Shop and Bumper Cars. 

    APPLY @ WWW.MASSANUTTENVILLAGE.COMCALL: 540-289-9466
    WORK IN A FUN & EXCITING ENVIRONMENT WHILE EARNING COMPETITIVE PAY WITH FREE USE OF THE FEC ACTIVITIES Read Less
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    Guest Services Attendant  

    - Jacksonville Beach
    Job DescriptionJob DescriptionJOB Posting JOB TITLE: Guest Services At... Read More
    Job DescriptionJob Description


    JOB Posting

    JOB TITLE: Guest Services Attendant

    DEPARTMENT: Front Office/Store

    REPORTS TO: General Manager

    POSITION PURPOSE:

    The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The Guest Services Attendant’s primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.

    DUTIES AND RESPONSIBILITIES:To greet and create an environment where the guests will be welcomed in an appropriate manner Provides the highest level of customer and guest services, expedites any and all requests from clients, guests and members.To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons Maintain a professional relationship with all agencies, contractors, vendors, and customers EDUCATION AND EXPERIENCE:Excellent customer service skills Must have a positive attitude Must have highly effective communication skills and time management skillsStrong ability to develop partnerships with internal clients/others

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

    STATEMENT OF PURPOSE

    This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

    Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.



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    Guest Services Supervisor  

    - Jacksonville Beach
    Job DescriptionJob DescriptionJOB Posting JOB TITLE: Guest Services Su... Read More
    Job DescriptionJob Description


    JOB Posting

    JOB TITLE: Guest Services Supervisor

    DEPARTMENT: Front Office/Store

    REPORTS TO: General Manager

    POSITION PURPOSE:

    The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

    DUTIES AND RESPONSIBILITIES:Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.Ensures marina customers are satisfied with services provided.Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the waterEDUCATION AND EXPERIENCE:Bachelor’s Degree preferredExcellent interpersonal and outstanding communication skillsVery organized and detail orientedProficient in Microsoft Office products

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:Must be able to independently lift, carry, push, and pull up to thirty (30) poundsMust be able to swim or be willing to wear a personal flotation device in instances of emergencyMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

    STATEMENT OF PURPOSE

    This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

    Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.


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    BMW Genius  

    - 00919
    Job DescriptionJob DescriptionDescripción de Funciones – BMW GeniusEl... Read More
    Job DescriptionJob Description


    Descripción de Funciones – BMW Genius

    El puesto de BMW Genius tiene como propósito brindar una experiencia excepcional al cliente, actuando como experto en los productos de la marca BMW. Es responsable de orientar y educar a los clientes sobre las características, tecnología y beneficios de los vehículos, asegurando una comprensión completa de cada detalle.

    Entre sus funciones principales se incluyen ofrecer demostraciones y pruebas de manejo, participar en la entrega de unidades y asistir a los clientes en el uso y configuración de la tecnología del vehículo. Asimismo, debe garantizar un servicio de excelencia, superando consistentemente las expectativas del cliente mediante un alto nivel de conocimiento, atención personalizada y enfoque en la experiencia.

    Requisitos:

    Completamente bilingüe (español e inglés), con excelente comunicación oral y escrita en ambos idiomas.Conocimiento y afinidad con tecnología y la industria automotriz.Excelentes destrezas de servicio al cliente y habilidades interpersonales.Capacidad para explicar conceptos técnicos de manera clara y sencilla.Habilidad para realizar presentaciones y demostraciones de productos.Licencia de conducir vigente.Disponibilidad para trabajar horarios flexibles, incluyendo fines de semana.


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    Guest Service Manager  

    - Indialantic
    Job DescriptionJob DescriptionRadisson Oceanfront Suites Hotel Indiala... Read More
    Job DescriptionJob Description

    Radisson Oceanfront Suites Hotel Indialantic Florida 32903 is hiring

    Guest Service Manager: Integrity, Ethics, Productivity and Delivery.

    This position will be extended to become an Assistant General Manager position depend on the performance.

    Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation.

    The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily.

    Duties and Responsibilities include the following. Other duties may be assigned.

    - Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *

    - Manage and lead a team of service staff, providing training, support, and performance evaluations. *

    - Develop and implement service standards and procedures to ensure guest satisfaction. *

    - Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *

    - Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *

    - Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *

    - Conduct regular inspections of the hotel.

    - Develop and implement strategies to improve service delivery and enhance the guest experience. *

    - Prepare and present reports on service operations and performance to General Manager. *

    - Stay up-to-updated with industry trends and best practices to continually improve service standards. *

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Language Ability:

    Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Education/Experience:

    Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.

    Specialized Training:

    Experience in hotel management or a similar service industry role.

    Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training.

    Knowledge, Skills, and Other Abilities:

    - Excellent leadership and management skills

    - Strong communication and interpersonal skills

    - Ability to work under pressure and handle challenging situations

    - Strong organizational and multitasking abilities

    - Knowledge of hotel operations and service standards

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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    Guest Service Manager  

    - Indialantic
    Job DescriptionJob DescriptionRadisson Oceanfront Suites Hotel3101 Nor... Read More
    Job DescriptionJob Description

    Radisson Oceanfront Suites Hotel

    3101 North Highway A1A Indialantic Florida 32903

    Guest Service Manager: Integrity, Ethics, Productivity and Delivery.

    This position will be extended to become an Assistant General Manager position depend on the performance.

    Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation.


    The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily.

    Duties and Responsibilities include the following. Other duties may be assigned.

    - Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *

    - Manage and lead a team of service staff, providing training, support, and performance evaluations. *

    - Develop and implement service standards and procedures to ensure guest satisfaction. *

    - Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *

    - Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *

    - Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *

    - Conduct regular inspections of the hotel.

    - Develop and implement strategies to improve service delivery and enhance the guest experience. *

    - Prepare and present reports on service operations and performance to General Manager. *

    - Stay up-to-updated with industry trends and best practices to continually improve service standards. *

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Language Ability:

    Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Education/Experience:

    Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.

    Specialized Training:

    Experience in hotel management or a similar service industry role.

    Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training.

    Knowledge, Skills, and Other Abilities:

    - Excellent leadership and management skills

    - Strong communication and interpersonal skills

    - Ability to work under pressure and handle challenging situations

    - Strong organizational and multitasking abilities

    - Knowledge of hotel operations and service standards

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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