Job DescriptionJob Description
Job Title: Concierge 4 / Workplace Ambassador - Armonk
Job Description
This contract Concierge 4 / Workplace Ambassador role is a client-facing position focused on delivering an exceptional, hospitality-driven workplace experience. You act as the primary point of contact for employees and guests, coordinating services, managing requests, and ensuring a seamless, high-touch environment across the facility. The role blends concierge, front desk, and experience services responsibilities, requiring strong communication skills, a professional demeanor, and a passion for customer service.
Responsibilities
Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.Act as the main contact for client requests, ensuring thorough follow-up and proper handoff of work to internal teams with timely status updates.Deliver Ambassador and concierge services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations.Conduct routine walkthroughs and lobby inspections to assess service delivery, verify compliance with service level agreements, and identify opportunities for improvement.Manage ticket creation, tracking, and resolution in the computerized maintenance management system (CMMS), ensuring accurate documentation and timely closure of service requests.Support data collection, analysis, and reporting activities to maintain alignment with client goals and objectives.Work collaboratively with the broader account team to deliver integrated Experience Services across business lines, including Facility Management, Engineering, and Projects.Coordinate with third-party vendors and service partners to maximize service quality and efficiency, continually improving performance and striving to exceed client expectations.Provide front desk and receptionist-style support, including greeting and directing visitors, handling inquiries, and offering white-glove service to employees and guests.Assist with scheduling and coordination of meetings and events, ensuring logistics are managed smoothly and professionally.Perform administrative support tasks such as data entry, badge and access support, and general administrative assistance related to workplace services.Maintain a professional, welcoming presence in the lobby and common areas, reinforcing a hospitality-focused workplace environment.
Essential Skills
High school diploma or equivalent.Minimum 2–5 years of experience in customer service, hospitality, facilities management, front desk, or a related client-facing role.Demonstrated front desk or concierge experience, including receptionist-style customer service and client-facing interactions.Experience with scheduling meetings and events and coordinating related logistics.Ability to perform lobby inspections and walk the facility to monitor service delivery and appearance.Excellent interpersonal and communication skills, with the ability to engage professionally with employees, guests, vendors, and service partners at all levels.Strong problem-solving abilities with a proactive approach to identifying and resolving issues.Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and high service quality.Proficiency in Microsoft Office Suite.Ability to learn and effectively use computerized maintenance management systems (CMMS) for ticket and work order management.Professional demeanor and strong customer service orientation, with a genuine passion for hospitality and creating positive workplace experiences.
Additional Skills & Qualifications
Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.Previous experience in a corporate workplace environment or integrated facility management setting.Familiarity with service level agreements (SLAs) and performance metrics in facilities or hospitality operations.Experience using CMMS platforms for work order management and tracking.Knowledge of vendor management and coordination with third-party service providers.Experience in administrative support, including data entry and administrative assistance.Experience in handling badges and access control in a corporate or hospitality environment.Demonstrated ability to provide white-glove, high-touch service in a client-facing role.Customer service oriented mindset with a focus on building positive relationships and enhancing the client experience.
Work Environment
This is a contract position based onsite in Armonk, with free parking available for employees. The standard shift runs Monday through Friday from 8:15 a.m. to 5:15 p.m., with flexibility and potential adjustments as needed. The role operates in a professional corporate environment that emphasizes hospitality, high-touch service, and close collaboration with facilities, engineering, and project teams. You will work at and around the front desk and lobby, performing regular walkthroughs of the workplace to monitor service delivery and appearance. Technologies commonly used include Microsoft Office and a computerized maintenance management system (CMMS) for ticket and work order management. Interviews typically involve a first-round virtual conversation followed by a second-round in-person meeting. The dress code is professional, reflecting the client-facing, white-glove nature of the role.
Job Type & Location
This is a Contract position based out of Armonk, NY.
Pay and Benefits
The pay range for this position is $27.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Armonk,NY.
Application Deadline
This position is anticipated to close on Jul 3, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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