• T

    Front Desk Agent  

    - Columbus
    Job DescriptionJob DescriptionNo long hours, flexible schedule, no stu... Read More
    Job DescriptionJob Description

    No long hours, flexible schedule, no stuffy uniform, easy going management, and great employee discounts.

    Looking for all shifts Front Desk agents. Hotel experience preferred but not required. Must be reliable, willing to learn and good at communication.

    Growth opportunities are easy to achieve!

    Front Desk Agent Responsibilities:

    Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Company DescriptionTTH is a hotel Company of 7 hotels throughout NY & Ohio.Company DescriptionTTH is a hotel Company of 7 hotels throughout NY & Ohio. Read Less
  • I

    Front Desk Agent (Part-Time & Full Time)  

    - Seattle
    Job DescriptionJob DescriptionAbout Us:Interurban Suites Hotel blends... Read More
    Job DescriptionJob DescriptionAbout Us:
    Interurban Suites Hotel blends modern conveniences with a welcoming, home-like atmosphere. Our spacious suites are designed for both short and extended stays, offering fully equipped kitchens, high-speed internet, and serene views of the Duwamish River. With our prime location in Tukwila, close to Seattle and Sea-Tac Airport, guests enjoy seamless access to the region’s top attractions. Attentive service, family-friendly amenities, and a peaceful environment ensure that whether you're here for business or leisure, your stay is as comfortable as possible.

    Position Overview:
    Are you a friendly, organized, and customer-focused individual looking for an exciting opportunity? The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming, professional, and wellness‑oriented environment. This role requires strong communication skills, a polished presence, and the ability to multitask in a guest‑facing setting. 

    Responsibilities:

    Warmly greet and check in and out guests, ensuring a seamless and efficient process.Handle guest inquiries and provide accurate information about the resort's amenities, services, and local attractions.Process reservations, cancellations, and modifications accurately and efficiently.Check and approve ready-to-rent rooms before guests' arrivalAnswer phone calls and direct them appropriately.Manage guest accounts and process payments.Maintain a tidy and organized front desk area.Collaborate with other departments to ensure guest satisfaction.Handle guest concerns and complaints with professionalism and a problem-solving attitude.Uphold the highest standards of hospitality and customer service.
    Qualifications:Minimum one year of previous experience in a front desk, customer service, or hospitality role required.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong organizational skills and attention to detail.Proficiency in computer systems and reservation software (experience with Cloudbeds is a plus).Ability to work flexible shifts, including evenings, weekends, and holidays.A positive attitude and a passion for serving others.Strong communication and computer skills for a front desk position.Available to work weekends and evening shifts.

    Compensation & Benefits:

    Compensation range: 19–22/hour (part/full-time), based on experience.Perks for All: Flexible scheduling, professional development, and summer bonus. Application Deadline: Open until filled.

    Soap Lake Natural Spa and Resort is an equal opportunity employer.
    We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Join us in crafting moments of tranquility and joy for our guests! Read Less
  • A

    Front of House Team Member  

    - Wake Forest
    Job DescriptionJob DescriptioniSmash is seeking a new Front of House T... Read More
    Job DescriptionJob Description

    iSmash is seeking a new Front of House Team Member for our Wake Forest Location!

    We are a fresh and exciting entertainment facility here at The Factory, located in Wake Forest, NC. Come and Join the Smash Crew at the Raleigh Area's premier Rage Room and Splatter Paint experience!

     

    A fantastic workout and stress relief combo, rage rooms are one of the best new concepts around. We are rapidly expanding our operation and are looking for you to grow with us!

    We are looking for someone to work our front of house and reception desk:

     

    Our ideal candidate is comfortable communicating with customers, is willing to get their hands dirty resetting our Splatter Paint experience, and helps to keep the house moving by tracking and updating our bookings in-progress!

    The job does require heavy lifting, including glass-filled totes up to forty pounds.Excellent and sharp customer service skills, with no troubles communicating via phone, email or, in-person. Friendly and helpful is a must!Comfort in a fast-paced environment is required.

     

    Weekend availability, particularly Saturday, is a requirement of this position.

    Cash Handling experience preferred.

    Beer and Wine sales are an aspect of this position.

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  • A

    Front Desk Clerk  

    - Milan
    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk to bec... Read More
    Job DescriptionJob Description

    We are seeking a Hotel Front Desk to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

    Responsibilities:

    ·         Register and assign rooms to guests

    ·         Confirm phone and online reservations

    ·         Respond to guest needs, requests, and complaints

    ·         Collect payment from departing guests

    ·         Keep records of occupied rooms and guests

    ·         Communicate pertinent guest information to designated departments

    ​Qualifications:

    ·         Previous experience in customer service, front desk service, or other related fields

    ·         Ability to build rapport with guests

    ·         Strong organizational skills

    Pay: $11.00 per hour

    Schedule:

    Day shiftHolidaysWeekendsNight Shift

    Education:

    High school or equivalent (Preferred)

    Work Location:

    One location

    Work Remotely:

    No

     

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  • E

    Night Auditor  

    - Miami
    Job DescriptionJob DescriptionGuest Experience Overnight HostHere at E... Read More
    Job DescriptionJob Description

    Guest Experience Overnight Host


    Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

    With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

    Ready to join us at EAST Miami?

    EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

    Job Overview

    This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

    Key Responsibilities

    Welcome to the core of what being a Guest Experience Overnight Host is all about!

    Here's the quick lowdown on what you'll do day-to-day:

    Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellationsGreets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractionsRuns and reviews daily reports/logsResponsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been madeHandle all guest complaints and inquiries in a courteous and efficient manner

    Requirements

    Here's exactly what you need to excel in this role:

    The Non-Negotiables (Must-Haves):

    Minimum 1-year relevant experience at a comparable quality propertyAble to work weekends and holidaysStrong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English.

    The Cherries on Top (Nice-to-Haves):

    Used HMS, HotSOS, REX systems in the pastKnowledge of the local area, roadways, and servicesSpeaks more than one language

    We've kept it short and sweet – just the essentials you'll need.

    What We're Looking For: The Soul Behind the Skillset

    Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

    Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

    Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

    Benefits

    For Every Member of Our Family:

    Dine at our team Canteen and save on meals!Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.Enjoy discounts at our restaurants and bars.Speak up & put your own ideas into actions. Think differently!Discounted transportation passes and parking nearby.Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

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  • L

    Guest Services Manager  

    - El Segundo
    Job DescriptionJob DescriptionPOSITION TITLE: Guest Services ManagerRE... Read More
    Job DescriptionJob Description

    POSITION TITLE: Guest Services Manager

    REPORTS TO: Club Operations Lead

    STATUS CLASSIFICATION: Full Time

    DATE WRITTEN/REVISED: 09/29/25

    LOCATION: El Segundo, CA


    COMPANY OVERVIEW

    Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.

    Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.

    SUMMARY

    We are seeking a Guest Services Manager to lead our Guest Services team in creating an exceptional first impression for every guest. This leader will embody professionalism, warmth, and polish—ensuring the team is consistent, elevated in appearance and decorum, and aligned with our mission of authentic connection.

    This manager will be the Manager on Duty (MOD) when other leaders are not in the club. This position will be predominantly afternoon and evening hours and likely cover weekends as well - the Guest Services Manager carries responsibility for the members experience supporting seamless operations across departments. Success in this role requires a balance of hospitality, accountability, and operational excellence.


    The Team you will lead:

    Dynamic and customer-oriented individuals who are our guests first impression of the Love.life wellness experience. They are the point person for all initial guest engagement and are passionate about wellness and authentic connection. This department informs, communicates, connects and inspires, with every interaction. They are both consummate host and gatekeeper, delivering our guests the experiences they request, and inspiring them to explore additional services and membership experiences.


    What You’ll Do

    · Lead and inspire Guest Services Leads and staff with clarity and consistency.

    · Disseminate communication and ensure policy compliance across the team.

    · Administer accountability with fairness—for both self and others.

    · Oversee and coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness.

    · Manage multiple digital platforms daily, including our Love.Life App that menages all member scheduling, communication and purchases.

    · Inspect premises regularly to identify areas requiring cleaning or repair; ensure Housekeeping and Maintenance are promptly informed and standards are met.

    · Manage, update, and create checklists and SOPs as operations evolve.

    · Act as Manager on Duty (MOD) in evening hours and/or weekends, overseeing the facility and guest experience.

    · Resolve escalated guest issues with professionalism and empathy.

    · Maintain team presence: polished, consistent, and elevated at every touchpoint.


    You and Your Qualifications

    · Experienced: 3–5 years of management in hospitality, wellness, or food and beverage.

    · Skilled: confident with scheduling, multiple digital platforms, evolving technology, customer service, and writing operational procedures.

    · Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

    · Comfortable with operating and overseeing wellness modality equipment and ensuring safe, seamless guest experiences.

    · Comfortable with technology apps and able to navigate conversations with IT support and coordinator.

    · A leader: strong communicator, motivator, and role model.

    · Accountable: comfortable reinforcing standards, ensuring compliance, and driving consistency.

    · Aligned: passionate about health, wellness, and the Love.Life mission.

    · Flexible: thrives in a dynamic environment, with the ability to adapt and grow.


    ADDITIONAL QUALITIES

    · Demonstrates flexibility and adaptability to change, is a self-starter, is a critical thinker.

    · Has outstanding interpersonal and communication skills (will be required to succeed).

    · Models a servant leadership style of working with others.

    · Is able to balance that with the need for action and decision-making when necessary.

    · Desires to contribute positively to the LL Culture.

    · Able to balance candor with honor and respect.


    Other Duties

    Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards.

    Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position. Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek. This position is to fulfill the need for Leadership in the facility in the afternoon/evening hours.

    Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business.


    Why You’ll Love Working Here
    Join a fun and exciting team where wellness is at the heart of everything we do! We’re passionate about creating a positive workplace and supporting our employees’ well-being inside and outside of work.Full-Time Employee Benefits:Medical, Dental & Vision Insurance401(k) Retirement PlanComplimentary Fitness & Recovery MembershipEmployee Discounts on Additional ServicesA supportive, wellness-focused cultureIf you’re looking for a workplace that values health, happiness, and teamwork — this is the place for you!


    Activity

    Frequency

    Sitting

    Standing

    Walking

    Climbing Stairs

    Crouching/Bending/Stooping

    Reaching

    Lifting/Carrying

    Grasping

    Pushing/Pulling

    Near Vision

    Far vision

    Hearing

    Talking

    Smelling

    Tasting

    Travel

    Frequent

    Occasional

    Occasional

    Occasional

    Occasional

    Frequent

    Occasional

    Frequent

    Occasional

    Constant

    Frequent

    Constant

    Constant

    NA

    NA

    NA


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  • A

    Front Desk Associate  

    - Tinton Falls
    Job DescriptionJob DescriptionFront desk receptionist:Full -time posit... Read More
    Job DescriptionJob Description

    Front desk receptionist:

    Full -time position , benefits, 401K dental, vision, and office perks! Visit our website. wwwregeneratenj.com and see what we are about !!

    The candidate will be primarily responsible for answering phones, booking, appointments, faxing, scanning and attaching documents to patient charts, following HIPPA guidelines. Knowledge of EMR medical records system, E-Clinicals preferred but not mandatory.

    Company DescriptionOur office is a state-of-the-art, Regenerative Medical Office, we use the latest medical technologies in providing the best Sports and Cosmetic Regenerative servicesCompany DescriptionOur office is a state-of-the-art, Regenerative Medical Office, we use the latest medical technologies in providing the best Sports and Cosmetic Regenerative services Read Less
  • M

    Order Desk / Reception  

    - Madison
    Job DescriptionJob DescriptionYou are the first impression to our cust... Read More
    Job DescriptionJob Description

    You are the first impression to our customers at the front desk, acknowledging them as they enter. Direct phone communication using a 4-line system.  Responsible for accurate orders, communicate company policies, and calculate costs for orders.  Take care of scale operations, scheduling deliveries and keeping the office clean and running smoothly.  Use extensive math skills, addition, subtraction, multiplication, division, and geometry.   This is a HIGH multitasking position and the right person could be hired on permanently.   Must be a team player and understand that we all work together to help get the job done.  

    Company DescriptionFamily owned and operated Landscape Supply company. Established in 1991 we strive to be the number one provider of landscape supplies in South Central Wisconsin by having a highly qualified staff that delivers the highest level of competency and service to our customers. We are a quality based service organization that provides education to our customers, staff, and contractors. We will support and deliver materials with the upmost respect for those who use us. March thru November full time + overtime, Dec - Feb. part-time. Saturday availability a MUST!! Great company to work for with flexible scheduling.Company DescriptionFamily owned and operated Landscape Supply company. Established in 1991 we strive to be the number one provider of landscape supplies in South Central Wisconsin by having a highly qualified staff that delivers the highest level of competency and service to our customers. We are a quality based service organization that provides education to our customers, staff, and contractors. We will support and deliver materials with the upmost respect for those who use us. March thru November full time + overtime, Dec - Feb. part-time. Saturday availability a MUST!! Great company to work for with flexible scheduling. Read Less
  • C

    Front Desk Receptionist  

    - Colorado Springs
    Job DescriptionJob DescriptionComfort Dental West Springs is looking f... Read More
    Job DescriptionJob DescriptionComfort Dental West Springs is looking for an experienced front desk receptionist to join our team. We have a fast paced office environment, so any candidate applying for this position must be efficient at multi tasking as well as be very organized. Experience with Dentrix is required.
    Job responsibilities may include scheduling appointments, verifying insurance, sending and following up on insurance claims, collecting patient co-pays, and more. Some evenings and weekends are required. Experience in dental is required. Pay will reflect experience.
    We are open M-F 7:30am-7:30pm and Saturday 7:30am-1:30pm. Must have a flexible schedule, must be available to work both morning and evening shifts (a shift is 6 hours), as well as a couple of Saturdays a month. Read Less
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    Innkeeper  

    - Hatteras
    Job DescriptionJob DescriptionLive-In Innkeeper – Coast of North Carol... Read More
    Job DescriptionJob Description

    Live-In Innkeeper – Coast of North Carolina

    Historic 11-room boutique inn located on beautiful coast of North Carolina's Outer Banks. We are seeking an energetic, hospitality-focused couple to join our team as Live-In Innkeepers. This is more than a job—it's a lifestyle opportunity for a couple who enjoys creating memorable guest experiences, working together, and living in a coastal community.

    About the Role

    As Innkeepers, you will be the face of the inn and play a key role in delivering exceptional hospitality. We pride ourselves on personalized service, homemade food, attention to detail, and creating meaningful experiences for our guests. We are looking for an enthusiastic couple who thrive in a fast paced environment and are open to new ideas and creating a personalized experience for our guests. Our guests leave feeling like they are family.

    Responsibilities

    - Prepare, bake, and serve homemade breakfasts each morning
    - Create afternoon snacks, charcuterie, and guest food offerings
    - Welcome guests and oversee check-ins/check-outs
    - Build relationships with guests and provide personalized recommendations for local attractions, dining, and activities
    - Coordinate and assist with special events, concerts, and guest experiences
    - Oversee housekeeping operations and maintain high cleanliness standards
    - Supervise and support staff while fostering a positive team environment
    - Assist with inventory, organization, and daily inn operations
    - Help develop and implement new guest services, packages, and experiences
    - Maintain the warm, welcoming atmosphere that defines The Atlantic Inn

    Ideal Qualifications

    - Previous innkeeping, bed & breakfast, hotel, or hospitality management experience required
    - Strong cooking, baking, and food preparation skills, including sourdough and from-scratch cooking
    - Excellent guest service and communication skills. We like to go beyond for our guests.
    - Organized, dependable, and detail-oriented
    - Positive leadership style and ability to manage a team
    - Creative mindset with a willingness to contribute and implement new ideas
    - Comfortable working in a hands-on environment where no two days are the same
    - Ability to work independently while collaborating closely with ownership

    Compensation & Benefits

    - Competitive salary
    - Housing included: private 2-bedroom, 1-bath living quarters with utilities included
    - Opportunity to live and work in a beautiful oceanside community
    - Supportive, family-owned work environment
    - Chance to help shape and grow a thriving boutique inn

    Commitment

    Our season operates approximately 10 months each year. We are seeking a innkeeper(s) looking for a long-term opportunity/

    If you are passionate about hospitality, enjoy creating memorable guest experiences, and are excited about coastal living, we'd love to hear from you.

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  • S

    Front Desk Lead  

    - Lehigh Acres
    Job DescriptionJob DescriptionThe Front Desk Lead plays a crucial role... Read More
    Job DescriptionJob Description

    The Front Desk Lead plays a crucial role in managing daily reception operations, ensuring exceptional customer service, and overseeing a small team of 1-3 members. This position operates primarily during the day shift and requires proficient communication skills, fluency in Spanish, and the ability to coordinate scheduling and visitor management using common platforms such as Microsoft Outlook. The Front Desk Lead regularly interacts with senior management to report on office activities and resolve issues promptly.

     

    Responsibilities

    Manage front desk reception and ensure smooth daily operationsProvide excellent customer service to visitors and staffCoordinate scheduling and manage appointment calendarsCommunicate effectively with staff, visitors, and senior managementAddress and resolve customer and visitor concerns promptlyMaintain accurate records and handle phone communicationsLead and support a team of 1-3 front desk staff members

     

    Preferred Qualifications

    2+ years in front desk or receptionist rolesHigh School Diploma or equivalentStrong customer service skills with at least 1 year experienceFluent in SpanishProficient in Microsoft Office and scheduling software such as Microsoft OutlookExcellent communication and conflict resolution abilitiesSkilled multitasker with strong time management Read Less
  • A

    Assistant Hotel Manager  

    - Dallas
    Job DescriptionJob DescriptionAmerican Cruise Lines, the largest USA f... Read More
    Job DescriptionJob Description

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

     

    The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.

     

    At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

     

    Responsibilities:

    Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.Assists Hotel Manager as directed.Assists Dining Room Manager during all meal services.Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.Present and available during all meal services, either front or back of house including secondary dining outlet.Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.Assists with stateroom inspections.Prepares for turnaround day process.Oversees bar operations and manages wine/liquor inventory.Displays leadership and maintains professional presence.Visible and available to all guests and crew.Holds officers and crew accountable to American Cruise Lines’ standards.Complies with American Cruise Lines’ Operations Manual, service standards, and procedures.Assesses the performance of the management team and provides immediate corrective feedback.Anticipates the needs of guests and crew.Responds quickly to guest requests and ensures follow through of service delivery.Identifies problems, resolves immediately, and requests home office support as needed.Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.Assists ship officers in achieving weekly sales goals.Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.Maintains sanitation and cleanliness standards of crew rooms.Monitors shipboard business transactions, accounting, timecards, and home office reporting.Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.Tracks all hotel maintenance items and ensures completion.Creates consistent and positive crew experiences to improve employee retention.Perform bartending duties as needed with other management personnel


    Qualifications:

    Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.Proficiency in Microsoft Office Suite applications.Business degree may be considered with management and hospitality experience.Military experience may be considered with management and hospitality experience.Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.Strong organizational skills and excellent verbal and written communication skills (English).Available to travel and work a flexible schedule including long days for extended periods of time.Proficiency in Microsoft Office.US Coast Guard regulated pre-employment drug test.Transportation Worker Identification Credential (TWIC).Ability to perform the essential functions of the job with or without accommodation.


    Attributes for Success:

    Ability to motivate, train, and assess individual and team performance.Superior time management.Ability to manage and solve problems.Sense of urgency in all passenger, crew, and home office requests.Positive attitude and receptive to continuous performance feedback.Consistent, accountable, confident, assertive, and committed.


    Work Schedule:

    7 Days per week while onboard the ship.6 to 8 weeks working and living onboard the ship / 1 to 2 weeks offThis is a full-time, exempt position.


    Essential Functions:

    Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.Ability to work around 12 hours per day.Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.Ability to stand for your entire shift.Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.Ability to frequently bend, squat and reach. Ability to live and work on board a vessel for extended periods of time.Ability to use stairs frequently.


    Compensation and Benefits:

    Competitive daily rate.Health, dental, vision, and 401(k) with match.Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.


    Applicant Acknowledgment
    By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.


    Equal Opportunity Employer
    American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎

     

    *Job sites across the nation.
    **This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

    Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read Less
  • A

    Hotel General Manager  

    - Orlando
    Job DescriptionJob DescriptionAmerican Cruise Lines, the largest USA f... Read More
    Job DescriptionJob Description

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

    The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.


    The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.  
     

    At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.


    Responsibilities:

    Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.Hold officers and crew accountable to American Cruise Lines’ standards.Comply with American Cruise Lines’ Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback.Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed.Ability to speak and present in front of all guests in person using a microphone.Management presence during meals services, cocktail hour, and onboard events.Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.Ensure Chefs are following approved menus and recipes.Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.Lead and direct ship officers in achieving weekly sales goals.Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.Manage shipboard business transactions, accounting, timecards, and home office reporting.Responsible for managing all hotel and food inventories.Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.Create positive crew experiences.Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.Perform bartending duties as needed with other management personnel.Other duties as assigned. 

    Qualifications:

    3+ years of hotel or food and beverage management experience.Bachelor’s degree in business or hospitality management is preferred.Proficiency in Microsoft Office Suite applications.Willing to live and work aboard the ship.Optimism and a hardworking drive to succeed.Cruise industry experience not required.Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.Transportation Worker Identification Credential (TWIC). Ability to perform the essential functions of the job with or without accommodation. 


    Work Schedule:

    7 Days per week while onboard the ship.6-8 weeks working onboard / 1-2 weeks off.This is a full-time, exempt position.


    Essential Functions: 

    Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.Ability to work around 12 hours per day.Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.Ability to stand for your entire shift.Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.Ability to frequently bend, squat and reach. Ability to live and work on board a vessel for extended periods of time.Ability to use stairs frequently.


    Compensation and Benefits: 

    Competitive daily rate.Health, dental, vision, and 401(k) with match.Continuous growth in the company.Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.


    Applicant Acknowledgment
    By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

     

    Equal Opportunity Employer
    American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎

     

    *Job sites across the nation.
    **This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

    Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.Company DescriptionAmerican Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel. Read Less
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