Job DescriptionJob DescriptionThe Taproom Host is responsible for providing an amazing first impression to each guest as they enter Big Grove. This is achieved through what we call Relentless Hospitality and our hospitality standards. Our Hosts should have strong attention to detail, a positive attitude, and the ability to multitask in a fast paced environment. As a standard, Front of House new hires start at the taproom host position as it is the starting point to learn the operations of the front.. Opportunities for other Front of House positions form from there and are based on core values, work ethic and KSAs.
Big Grove Hospitality Standards
I do what it takes to be successful in our culture, standards, and values.
I assist my teammates, stepping out of my primary duties when necessary, to make them more effective. (Enrich the life next to you)
I am empowered to deliver Relentless Hospitality.
I know every guest and team problem is an opportunity to make LASTing connection. LAST - Listen, Acknowledge, Solve, Thank.
I focus my attention on each person within 20 feet. I smile, make eye contact, and appropriately acknowledge each person within 10 feet. I greet any person within 5 feet. (5/10/20)
I am the greatest host of the greatest house party. I say hi, bye, and thank you until it’s weird. (Host the greatest weirdest house party)
I let people know what I can do, not what I can’t do. (Don’t Stop, Get it, Get it)
I am proud and responsible for: 1. My professional appearance, language and behavior. 2. Our safe, clean, and beautiful place. (Look and be phenomenal)
I know sometimes a guest or teammate may not be right, but I take charitable actions to ensure they remain my guest or teammate. (Be generous with your spirit)
I prepare properly to get stuff done and deliver gold medal work. (Preparation + GSD = Gold)
I know problems are just opportunities. They are waves to ride together to success. I see my teammates and can get on my board. (Waves crush you, unless we surf together.)
I create connections so I can give, take, and share directions. (ABCD - Always Be Collecting, Creating, and Connecting the Dots)As a standard, Front of House employees are hired for and will learn all aspects of what it takes to run a successful service. You may have more than one primary role. Our FOH roles include: bartender, server, host, merch utility, shift manager, and runner. Specific role opportunities are based on experience, knowledge and core value competencies.
Core Values
Big Grove only hires and retains people who exhibit our core values. Our Core Values are:
Set the Tone
Thirst for Improvement
We Care
Practice Candor
Passion Driven
You will be given a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hosts are the first point of contact for guests into Big Grove and shape the customer’s entire experience. . Customers must be greeted warmly and enthusiastically.
Address guest inquiries, handle complaints or special requests.
Manage the taprooms seating plan efficiently to even the flow of service and optimize table turnover, all while taking guests comfort and preference into account.
Keep host stand and adjacent areas clean, tidy & organized
Restock to-go beer and assist in the merchandise store as needed
Thank every guest as they depart for visiting us.
Answer phone calls, and answer customer questions, and take call-ahead or reservation requests.
Utilize Toast Tables software to initiate and maintain waitlists. Provide guests accurate wait times.
Competencies
Customer focused.
Warm, positive and friendly
Team player approach
Detail oriented and ThoroughThoroughness.
Organized
Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture.
Supervisory Responsibility
None.
Work Environment
This position operates in a hospitality/ brewery environment. This role routinely uses cleaning supplies and point of sale terminal systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
Full time and Part time positions may be available. Hours of work/ days may vary from week to week. Schedules will be posted 2 weeks prior to allow time for employee’s to be informed of work requirements. The business is open 7 days a week during many different parts of the day. Evening and weekends are a key requirement.
Travel
None.
Preferred Education and Experience
High school diploma or equivalent.
1 year of related experience preferred but we will train people who embody our core values
Must be pumped up and excited about providing the Big Grove experience to our guests!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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