Job DescriptionJob DescriptionFranklin Park Sonterra is seeking someone bright and personable to work at our front desk as a concierge to fill openings as needed.PRN All ShiftsWe offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.
As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience. Schedule will be on a rotating basis.
THINGS YOU WILL LOVE ABOUT THIS JOB:Variety of duties Beautiful working environment Making a difference in people’s lives The chance to learn something new every day KEY DUTIES INCLUDE:Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls. Assist with outgoing and incoming mail and deliveries, including sorting and routing Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc. Communicate service requests to maintenance department Ensure that reception areas are kept tidy Create forms, run reports, do internet research, and complete other clerical duties Monitor and respond to the emergency response system Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation. Handle security issues that arise Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration. REQUIRED QUALIFICATIONS:Computer savvy Personable and resourceful: sincere interest in working directly with elders Ability to problem-solve, and to help resolve questions and concerns Punctual and dependable Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We're inspired by excellence and committed to "dedication in every detail".Franklin Apartment Management is an EOE
Job DescriptionJob DescriptionFranklin Park Sonterra, one of San Antonio's premier Independent and Assisted living community, is seeking energetic and personable servers/dietary aides. THINGS YOU WILL LOVE ABOUT THIS JOB:Beautiful working environment Having a relationship with the residents: all of your “customers” are “regulars”! The opportunity to learn a lot about the food business, including special events No late nights Variety in your day, every dayDUTIES INCLUDE:Kitchen prep work; stocking Setting tables Taking orders table-side Serving meals Bussing tables and cleaning dining room Cleaning kitchen/dining room and miscellaneous duties like stocking
QUALIFICATIONS:Prior food service experience Flexibility: willingness to accommodate change Excellent “people skills” Dependability Knowledge of (or ability to quickly learn) sanitation and food handling regulations
WORK SCHEDULE:All staff work rotating weekends and holidaysShift options2:00 pm - 8:00 pm4:00 pm - 8:00 pm10:30 am - 2:00 pm + 4:30 pm - 8:30 pm (can work either, or both as a split shift)Sunday brunch only: 9:00 am - 3:00 pm
Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “dedication in every detail.”
Please apply directly to this job on our website using the link below or search for other opportunities available on our website.
Job link: https://franklin-companies.hiringthing.com/job/92982/servers-dietary-aides-part-timeCareers website: https://franklin-companies.hiringthing.com/Franklin Apartment Management is an EOE
Job DescriptionJob DescriptionFranklin Park Alamo Heights is San Antonio's premier independent, assisted living, and memory care retirement community. We are conducting a search for an experienced Director of Sales to join our team of dedicated professionals.This position is responsible for occupancy development and working with prospective residents to ensure their move-in experience exceeds expectations.JOB DUTIESActively generating prospects through calls and visits to discharge planners, social service workers, local businesses, physician offices, and other referral sources.Developing new referral sources.Conducting promotional and educational events to engage both potential clients and referral sources.Maintaining solid knowledge of the San Antonio marketplace and competitors.Providing information to prospects via telephone while encouraging in-person tours to assist prospective residents in making a decision that fits their needs.Following up conscientiously on inquiries and referrals.Completing all tasks related to move-ins: arranging for pre-admission assessment, completion of leases and other admission paperwork, ensuring selection of attending physician, assisting with room selection and arrangement decisions, requesting make-ready service from the maintenance department, notifying staff of move-in time, etc.Entering lead management and sales data into an electronic database.Producing weekly/monthly occupancy and sales reports and supplying other information when requested.Working collaboratively with other Franklin Park sales directors and the regional operations director about marketing and sales initiatives to drive occupancy.Serving as manager on duty as assigned.EXPERIENCE AND QUALIFICATIONSProven sales track record: effective selling and closing skills.At least 2 years of experience in elder care and/or senior housing sales.Ability to communicate and work effectively with highly diverse stakeholders: health care professionals, entry-level as well as executive staff, family members under stress, residents with dementia, etc. Must be equally comfortable in a large group and 1:1 interaction. Above all, must generate a warm, friendly, and caring first impression.Ability to calculate figures and amounts such as discounts, interest, percentages, etc.Experience using Microsoft Office suite and electronic CRM database, preferably Sherpa.Available to work evenings and weekends, and extended days as needed.Franklin Park Alamo Heights is located at 230 W. Sunset Road, San Antonio, TX 78209 Franklin Park Alamo Heights is operated by Franklin Apartment Management, based in San Antonio.To learn more about our organization, go to www.franklinpark.org.Franklin Apartment Management is an EOE.
Job DescriptionJob DescriptionGENERAL DESCRIPTION:The Service Manager (“Lead Maintenance”) ensures that buildings and grounds are in good repair and provides a safe and attractive environment for residents, family members and guests. The Lead is responsible for maintaining compliance with OSHA, MSDS, state and federal regulations and the standards of the company.PRIMARY DUTIES AND RESPONSIBILITIES:Ensures that staff walks through property daily to pick up litter, correct minor problems and note areas in need of repair.Personally inspects buildings and grounds on a frequent basis to monitor upkeep, safety hazards, wear and tear, repair needs, etc.Performs scheduled preventive maintenance and documents work completed.Ensures prompt response to all requests for repairs or maintenance. Prioritizes service calls according to urgency and assigns appropriate staff or contractor to each job.Maintains HVAC system, ensuring comfortable temperatures throughout community. Replaces entire systems as assigned.Ensures effective lighting systems throughout community.Ensures that plumbing system is in compliance with code and working properly at all times.Maintains grounds and outdoor amenities, which may include swimming pool and playground. Coordinates lawn service and other outdoor service as required.Tests the fire protection systems as required by code and schedules regular inspections.Tests security systems on a regular basis. Performs and documents other testing as required by law, e.g. water temperatures in elder care.Provides for proper removal and disposal of trash; manages relationship with waste disposal company.Arranges for servicing of appliances and equipment for laundry rooms (and, if present, kitchens and elevators).Assists with move-ins and move-outs: inspects vacated units for damages and charge-backs to resident; restores vacated units to move-in condition. Must be able to help train maintenance staff in drywall, applying texture, painting, replacing electrical outlets, etc.Purchases/orders maintenance supplies, equipment and contract services within budget. Obtains executive director approval for extraordinary expenses. (May also be responsible for reviewing and coding invoices.)Maintains par levels of supplies. Ensures that maintenance equipment and chemicals are used properly and securely stored when not in use to prevent injuries to residents, employees and visitors.Participates in the recruitment and hiring of maintenance staff (and, if applicable, housekeeping and laundry employees). Ensures that new employees receive orientation and training.Manages work schedules and daily staff assignments to meet the needs of the community and within budget guidelines. Supervises assigned employees and provides ongoing performance coaching. Conducts formal performance reviews according to company policy and procedure.Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses.Ensures property complies with local, state and federal regulations. Prepares for inspections from entities that oversee the community: e.g. fire Marshall, local housing authority, HUD, state assisted living agency, etc.Assists with set-up and clean-up for special events.Maintains expertise in safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills.Rotates maintenance on-call duty; ensures ongoing after-hours coverage.Performs Manager On Duty responsibilities when assignedEncourages teamwork and promotes company philosophyAttends required community meetings and trainingsAll employees are responsible for maintaining a safe and secure environment for all community residentsPerforms other duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems.Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned.Knowledge of OSHA regulations and MSDSls prompt and reliable, and able to perform required duties of the position on a regular, predictable basis.Able to prioritize work, and independently make sound professional decisions.Able to seek out new methods and willing to incorporate them into existing practices when applicable.Experience with Microsoft Office and Outlook software preferred.EDUCATION AND LICENSING REQUIREMENTS:High school diploma. Associates or Bachelor's degree preferred.Formal training and expertise trouble-shooting and repairing HVAC: must be able to replace as well as maintain and repair systems.Universal EPA certification.Electrical certification.CPO certificationWORK EXPERIENCE REQUIREMENTS:Minimum of five (5) years residential maintenance experience required, including general plumbing, electrical, carpentry and apartment make-ready.Minimum of one (1) year experience as supervisor, assistant manager, or manager preferred.PHYSICAL REQUIREMENTS:The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:Stand and/or walk up to eight (8) hours a daySit up to 50% of the work dayOccasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds.Frequently kneel, bend and reach, and work on ladders.Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads.Work in spaces that may be confined, dark, extremely hot or extremely cold.Close vision, distance vision and peripheral vision.Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day
https://franklin-companies.hiringthing.com/job/848408/assistant-service-manager-artisan-at-rush-creek
Job DescriptionJob DescriptionGENERAL DESCRIPTION:Primarily a sales position with a strong emphasis on customer service, meeting goals and achieving results, the leasing agent manages the sales process from start to finish: marketing and networking, presenting the apartments and community enthusiastically, overcoming objections, building relationships, and creating excitement.PRIMARY DUTIES AND RESPONSIBILITIES:Maintains a high level of occupancy.Maintains up-to-date records of all communication with prospective customers using the designated lead management system.Oversees the tracking of prospective resident from initial contact through to closing and move-in.Builds and maintains a positive and trusting relationship with prospects through listening and understanding needs, and asking questions to acquire more information about specific situations.Maintains an accurate and in-depth knowledge of all aspects of the community, particularly rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.Ensures that leasing office, show units and model apartments are clean, properly furnished and stocked with necessary supplies. Addresses housekeeping and maintenance concerns with appropriate staff.Is enthusiastic when providing information about the apartments and the community to the prospective resident and schedules visits to the community.Is hospitable when meeting or greeting prospects and determining their needs. Responds to concerns in pleasant and tactful manner. Determines whether the community meets the client’s qualifications.Quickly closes new sales and leases apartments to qualified prospects at an acceptable determined percent of total prospects.Effectively explains all lease and community policies to new and current residents.Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.Understands and complies with Fair Housing laws and standards.Monitors advertisements and effectiveness of responses; maintains ad book and demographics.Gathers information about markets, competition, etc. and prepares monthly competitive survey reports regarding real estate market trends and conditions in the area.Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.Inspects on a regular basis all vacant apartments to ensure they are ready to show.Conducts follow-up activity with all residents in order to establish positive resident relations. Provides regular reports to Executive Director/corporate office regarding sales achievements, status of interested prospects, and implementation of the marketing plan.Provides direction and support to other staff in achieving and exceeding the community’s sales and move-in goals: trains managers to give tours, works closely with maintenance on make-readies, etc.Helps create annual marketing plan and budget; completes competitive analyses.Designs and carries out site-specific promotions and public relations events; helps plan and/or staff corporate-wide activities.Works evenings and weekends as necessary; is prompt and dependable, able to perform the required duties of the position on a regular, predictable basis.Encourages teamwork and promotes company philosophy.Attends required trainings and meetings.Becomes familiar with and understands the steps for emergency response, including building evacuation.All employees are responsible for maintaining a safe and secure environment for all community residents.Performs other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIESAble to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.Experience using Microsoft Office and Outlook software, and working in database such as Yardi. Data entry, typing, and basic desktop publishing skills required.Able to communicate effectively with all levels of management, employees, residents and families.Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.Able to make independent decisions.Able to generate a warm, friendly and caring manner on first impression.Familiar with guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) in all aspects of the job including sales presentations and marketing materials.Proven sales track record; effective selling and closing skills.EDUCATION REQUIREMENTSBachelor’s degree in marketing or related discipline.WORK EXPERIENCE REQUIREMENTSRental housing sales and marketing environment preferred.Public relations experience preferred.Strong leadership skills Related experience and/or training or equivalent combination of education and experiencePHYSICAL REQUIREMENTSThe following physical demands are representative of those that must be met to successfully perform the essential functions of this position:Stand and/or walk up to 75% of the day.Able to concentrate with frequent interruptions.Must be able to tour through the entire community, up to one mile, and climb stairs.Occasionally lift/carry up to 50 pounds.Occasionally kneel, bend and reach.Vision abilities include close vision, depth perception and ability to adjust focus.Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day.Artisan at Mission Creek is located at 7423 Yarrow Blvd, San Antonio, TX 78224 and is managed by Franklin Apartment Management. Franklin Apartment Management specializes in multi-family communities. Check us out at https://www.artisanmissioncreek.com/
Please apply directly to this job on our website using the link below or search for other opportunities available on our website.Job link: https://franklin-companies.hiringthing.com/job/246789/leasing-agentCareers website: https://franklin-companies.hiringthing.com/
Job DescriptionJob DescriptionFranklin Park Boerne is a premier assisted living retirement community. We are conducting a search for an experienced Sales Director join our team of dedicated professionals.This position is responsible for occupancy development and working with prospective residents to ensure their move-in experience exceeds expectations.JOB DUTIESActively generating prospects through calls and visits to discharge planners, social service workers, local businesses, physician offices, and other referral sources.Developing new referral sources.Conducting promotional and educational events to engage both potential clients and referral sources.Maintaining solid knowledge of the Boerne and San Antonio marketplace and competitors.Providing information to prospects via telephone while encouraging in-person tours to assist prospective residents in making a decision that fits their needs.Following up conscientiously on inquiries and referrals.Completing all tasks related to move-ins: arranging for pre-admission assessment, completion of leases and other admission paperwork, ensuring selection of attending physician, assisting with room selection and arrangement decisions, requesting make-ready service from the maintenance department, notifying staff of move-in time, etc.Entering lead management and sales data into an electronic database.Producing weekly/monthly occupancy and sales reports and supplying other information when requested.Working collaboratively with other Franklin Park sales directors.EXPERIENCE AND QUALIFICATIONSProven sales track record: effective selling and closing skills.At least 2 years of experience in elder care and/or senior housing preferredAbility to communicate and work effectively with highly diverse stakeholders: health care professionals, entry-level as well as executive staff, family members under stress, residents with dementia, etc. Must be equally comfortable in a large group and 1:1 interaction. Above all, must generate a warm, friendly, and caring first impression.Ability to calculate figures and amounts such as discounts, interest, percentages, etc.Experience using Microsoft Office suite and electronic CRM database, preferably Sherpa.Available to work evenings and weekends, and extended days as needed.Flexible hours
We are owned and operated by Franklin Park, based in San Antonio. To learn more about our organization, go to www.franklinpark.org.
Job DescriptionJob DescriptionArtisan at Creekside is looking for a Fulltime Porter. DUTIES INCLUDE:Perform routine maintenance tasks and repairs: minor plumbing, patching/painting, minor electrical, minor HVACProper removal and disposal of trashComplete preventative maintenance tasks as assignedPhysically walk and inspect the buildings and grounds on a daily basis to clear debris, correct minor problems and note/report areas of concernPerform make-ready assignments in vacated apartmentsProperly clean, maintain, and secure company-owned equipmentParticipate in regular safety inspections, fire drills, emergency evacuation drills, etc. regularlyRotating evening and weekend on-call duty: must be able to report to the community as needed while on call.REQUIRED QUALIFICATIONS:General maintenance experience requiredMake-ready experience preferredOwn/provide your own basic hand toolsHVAC experience/training (license is a plus)Valid driver’s licenseExcellent time management skills and ability to work independentlyAbility to communicate effectively with residents, team members, family members, and outside contactsExperience maintaining swimming pools preferredCertification in one or more of the following is preferred: CPO, electrical and/or EPA.Bilingual English-Spanish a plus.BENEFITS:Paid Time OffHealth insuranceVision insuranceDental insurance401(k)Paid holidaysBereavement leaveFMLADiscounted long-term careFranklin Park offers PayActiv; which allows employees access to earned wages before payroll.To learn more about our organization, go to https://www.artisancreekside.com/#HomPlease apply directly to this job on our website using the link below or search for other opportunities available on our website.Job link: https://franklin-companies.hiringthing.com/job/293523/porterCareers website: https://franklin-companies.hiringthing.com/
Job DescriptionJob DescriptionGENERAL DESCRIPTION: The Maintenance Technician ensures that buildings and grounds are in good repair and provides a safe and attractive environment for residents, family members, and guests. The Lead is responsible for maintaining compliance with OSHA, MSDS, state and federal regulations, and the standards of the company.
PRIMARY DUTIES AND RESPONSIBILITIES: Ensures that staff walks through property daily to pick up litter, correct minor problems and note areas in need of repair.Personally inspects buildings and grounds on a frequent basis to monitor upkeep, safety hazards, wear and tear, repair needs, etc. Performs scheduled preventive maintenance and documents work completed. Ensures prompt response to all requests for repairs or maintenance. Prioritizes service calls according to urgency and assigns appropriate staff or contractor to each job. Maintains HVAC system, ensuring comfortable temperatures throughout community. Replaces entire systems as assigned. Ensures effective lighting systems throughout community. Ensures that plumbing system is in compliance with code and working properly at all times. Maintains grounds and outdoor amenities, which may include swimming pool and playground. Coordinates lawn service and other outdoor service as required. Tests the fire protection systems as required by code and schedules regular inspections. Tests security systems on a regular basis. Performs and documents other testing as required by law, e.g. water temperatures in elder care. Provides for proper removal and disposal of trash; manages relationship with waste disposal company. Arranges for servicing of appliances and equipment for laundry rooms (and, if present, kitchens and elevators). Assists with move-ins and move-outs: inspects vacated units for damages and charge-backs to resident; restores vacated units to move-in condition. Must be able to help train maintenance staff in drywall, applying texture, painting, replacing electrical outlets, etc. Purchases/orders maintenance supplies, equipment and contract services within budget. Obtains executive director approval for extraordinary expenses. (May also be responsible for reviewing and coding invoices.) Maintains par levels of supplies. Ensures that maintenance equipment and chemicals are used properly and are securely stored when not in use to prevent injuries to residents, employees and visitors. Participates in the recruitment and hiring of maintenance staff (and, if applicable, housekeeping and laundry employees). Ensures that new employees receive orientation and training. Manages work schedules and daily staff assignments to meet the needs of the community and within budget guidelines. Supervises assigned employees and provides ongoing performance coaching. Conducts formal performance reviews according to company policy and procedure. Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses. Ensures property complies with local, state and federal regulations. Prepares for inspections from entities that oversee the community: e.g. fire marshall, local housing authority, HUD, state assisted living agency, etc. Assists with set-up and clean-up for special events. Maintains expertise in safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills. Maintenance on-call duty. (evenings and weekends; not on a rotation)Performs Manager On-Duty responsibilities when assigned. Encourages teamwork and promotes company philosophy.Attends required community meetings and trainings. All employees are responsible for maintaining a safe and secure environment for all community residents. Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus. Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems. Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned.Knowledge of OSHA regulations and MSDS. Is prompt and reliable, and able to perform required duties of the position on a regular, predictable basis. Able to prioritize work, and independently make sound professional decisions. Able to seek out new methods and willing to incorporate them into existing practices when applicable. Experience with Microsoft Office and Outlook software preferred. EDUCATION AND LICENSING REQUIREMENTS: High school diploma. Associates or Bachelor's degree preferred. Formal training and expertise trouble-shooting and repairing HVAC: must be able to replace as well as maintain and repair systems. Must be skilled in chiller/boiler maintenance and repair. EPA certification. Electrical certification. CPO certification preferred. WORK EXPERIENCE REQUIREMENTS: Minimum of five (5) years residential maintenance experience required, including general plumbing, electrical, carpentry and apartment make-ready. Minimum of one (1) year experience as supervisor, assistant manager, or manager preferred. PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: Stand and/or walk up to eight (8) hours a day. Sit up to 50% of the work day. Occasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds. Frequently kneel, bend and reach, and work on ladders. Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads. Work in spaces that may be confined, dark, extremely hot, or extremely cold. Close vision, distance vision and peripheral vision.Exposure to infectious diseases, chemical substances, odors, etc. throughout the work day.
100 Labor is our new multi family establishment located downtown. Check out their website so see more about it here.
Job DescriptionJob DescriptionFranklin Park Boerne, an assisted living and memory care community, is seeking EXPERIENCED Dining room Supervisor. THINGS YOU WILL LOVE ABOUT THIS JOB:Beautiful working environment Having a relationship with the residents: all of your “customers” are “regulars”! The opportunity to learn a lot about the food business, including special events No late nights Variety in your day, every dayDUTIES INCLUDE:Kitchen prep work; stocking Setting tables Taking orders table-side Serving meals Bussing tables and cleaning dining room Cleaning kitchen/dining room and miscellaneous duties like stocking
QUALIFICATIONS:Prior food service experience Experienced Dining room experienceSupervisory experience preferredFlexibility: willingness to accommodate change Excellent “people skills” Dependability Knowledge of (or ability to quickly learn) sanitation and food handling regulations
WORK SCHEDULE:All staff work rotating weekends and holidaysShift optionsFranklin Park Boerne is conveniently located at 18 Old San Antonio Rd Boerne TX 78006.Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “dedication in every detail.”Please apply directly to this job on our website using the link below or search for other opportunities available on our website.Careers website: https://franklin-companies.hiringthing.com/
Job DescriptionJob DescriptionFranklin Park Alamo Heights is seeking someone bright and personable to staff the front desk.
Schedule Monday-Friday 12pm-8pm, full time with benefits
As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience.
THINGS YOU WILL LOVE ABOUT THIS JOB:Variety of duties.Beautiful working environment.Making a difference in people’s lives.The chance to learn something new every day. KEY DUTIES INCLUDE:Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls. Assist with outgoing and incoming mail and deliveries, including sorting and routing.Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts.Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences.Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc. Communicate service requests to maintenance department.Ensure that reception areas are kept tidy.Create forms, run reports, do internet research, and complete other clerical duties.Monitor and respond to the emergency response system.Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation. Handle security issues that arise.Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration. REQUIRED QUALIFICATIONS:Computer savvy.Personable and resourceful: sincere interest in working directly with elders.Ability to problem-solve, and to help resolve questions and concerns.Punctual and dependable. Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We're inspired by excellence and committed to "dedication in every detail".
