Job DescriptionJob DescriptionLicensed TherapistJob Description:· Full time salaried position with benefits and ability to earn commission at a private outpatient clinical group practice· Maintain an active caseload that includes individuals ages 10 and above, couples, and families that present with a full range of mental health challenges and diagnoses· Perform initial evaluations of client needs and develop customized treatment plans· Monitor client progress and modify their treatment plans as needed· Collaborate on challenging cases with other therapists as needed· Complete continuing education courses to meet requirements for continued licensure, and stay up-to-date on the latest practices· Actively participate in bi-weekly Clinical Peer Consultation/Supervision with other Therapists, Residents, and Interns in the practiceJob Requirements:· Possess an unrestricted active license as a Licensed Therapist in Virginia· Eligible to empanel with major insurance companies to accept insurance payment from clients· Ability to work independently and collaboratively with other therapists and administrative staffEducation Requirements:· Master’s or higher degree in Counseling, Psychology, or Social Work** This job description indicates the general nature and levels of work expected of the incumbents. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities or competencies required of an incumbent. Incumbents may be asked to perform other duties as required. **
Job DescriptionJob DescriptionJOB SUMMARY:Provide coaching, care coordination, referral and appointing services to clients enrolled in the VA Caregiver Legal and Financial program. Provide services via phone, text and video and a case management system for case notes, appointing, and other documentation. Essential Job Functions:Responsible for assessing needs of participating clients to inform the development of personal plans in various areas including legal information and benefits navigation aimed at improving their overall well-being.Responsible for tracking, monitoring, and documenting all coaching sessions and related services within the case management system. Provide web-assisted audio or video coaching to utilize motivational interviewing, solution focused techniques, and other related skills to assist clients in obtaining the desired information, resources, and assistance.Work with clients to develop personal goal plans and identify actions steps for completing their plans.Provide connections to appropriate resources and make necessary referrals for facilitating goal attainment.Complete ongoing training as required by customer and MyAdvisorKEY COMPETENCIES: Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts the client and program overall success first.Effectively Leverages Resources: Create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.Legal and Financial Knowledge: Have a strong understanding of legal and financial terminology.MISSION AND VALUES:Contributes to achievement of the Mission and Vision of our organization.Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.Continuous Improvement – Acts to constantly improve the level of customer satisfaction in both individual and teamwork processes.Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer.Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions, and commitment of every member.Minimum Education/Training Requirements: Paralegal, JD, or similar degree from an accredited university Physical Capabilities: no limitations physicallyMental demands:Concentration/AttentivenessRespond to unpredictabilityHigh Level of Record KeepingHigh Pressure for ResultsIndependent Judgment and DiscretionOrganize and PrioritizeManage Multiple Projects/TasksRead, Comprehend and Follow Instructions/Work OrdersRelate to OthersRequired Licenses, Certification or RegistrationN/A Work Environment: Contractor Site usually, Remote, typically during current conditions.Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Director of Program Delivery.
Job DescriptionJob DescriptionJob Summary:The Communications/Outreach Specialist (C/OS) will lead all outreach events which includes planning for, coordinating, and tracking event specifics. The C/OS will also lead all virtual and in-person site visits on behalf of the company and be responsible for manning these events and providing onsite exhibit support as necessary. Additionally, at the conclusion of an event, the C/OS will be responsible for writing conference/event summaries/reports in a timely manner and making recommendations for improved outreach strategies. Government Reporting: Direct Education and Experience: Required 2+ years of relevant experience conducting outreach, coordinating events, or relatedProven ability to coordinate large events (both in-person and virtually) on behalf of an organization or businessPreferred Bachelor’s degree in marketing, hospitality/management, or a related fieldExperience coordinating events on behalf of Federal contractors or the Federal GovernmentKey Responsibilities: Coordinate and conduct in-person outreach for the inTransition Program, Real Warriors Campaign (RWC), Psychological Health Center of Excellence (PHCoE) initiatives, and other products and external initiatives identified by the Government.Coordinate, attend, and/or present at conferences, Yellow Ribbon events, and other events to disseminate information about inTransition, RWC, or PHCoE initiativesMaintain media relations to socialize and expand reach and impact of inTransition, RWC, or PHCoE initiativesWrite conference or report summaries and make recommendations for improved strategies (e.g., new written materials, talking points, etc.) Work with PHCoE’s SMEs as indicated by the Government on the development of written outreach materials for dissemination. Oversee and provide outreach and dissemination support to Non-Governmental Organizations (NGOs) and Veteran Support Group Organizations (VSOs). This involves promoting awareness of inTransition, RWC, or PHCoE as indicated to include organizing presentations at conferences, creating and managing exhibits geared towards NGOs and VSOs; outreach through VTC meetings, etc. Work with the Program Managers to develop a strategic plan for partnerships and/or collaborations in order to socialize and enhance the impact of inTransition and PHCoE at-large. Provide administrative support for all meetings and other initiatives involving inTransition.Perform other duties as assigned.Regular and reliable attendance is required.Competencies: Communication / People Skills Ability to influence or persuade others under positive or negative circumstances; Ability to adapt to different styles; Ability to listen critically and collaborate with others. Creativity / Innovation Ability to develop unique and novel solutions to problems; View change as necessary. Independent Thinking / Self-Initiative Critical thinking with ability to focus on things which matter most to achieving outcomes; Commitment to tasks which produce outcomes without direction and to find necessary resources. Multi-tasking/Time ManagementAbility to function in fast-paced and sometimes stressful environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Problem Solving / Analysis Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Working Conditions: Remote work environment with some onsite requirements for event coordination and participation. Extended periods of sitting and some occasional periods of walking and prolonged standing while attending events. Extensive computer use.** This job description indicates the general nature and levels of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities or competencies required of an incumbent. The incumbent may be asked to perform other duties as required. **
Job DescriptionJob DescriptionJob SummaryAs an Outreach Specialist, you play a pivotal role in the engagement and enrollment of TRICARE beneficiaries in Case Management, Care Coordination and Disease Management programs. You will make outbound and receive inbound phone calls to influence beneficiaries to actively manage their healthcare, obtain needed resources, and understand all the TRICARE benefits afforded to them. You set the stage for increased engagement and adherence to our program by utilizing motivational interviewing and other techniques to identify motivations, goals and clinical needs of TRICARE beneficiaries.Government ReportingDirectEducation & ExperienceRequiredHigh School Diploma or G.E.D.U.S. CitizenshipMust be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.Minimum 2 years’ experience in a health care customer service environmentExperience with Microsoft Office suiteExperience within the healthcare industry and operations along with medical terminologyPreferredMedical Assistant (MA) or Certified Nursing Assistant (CNA)Prior experience in a Managed Care Organization (MCO)Prior experience with TRICARE or VA health plansKey ResponsibilitiesReview each beneficiary’s profile prior to outreach to identify areas of opportunity, which includes but is not limited to reviewing additional benefits available for beneficiaries and identify opportunities for beneficiaries to become aware of additional benefits.Identify and overcome barriers in order for beneficiaries to complete needed health screenings and obtain needed services.Act as a subject matter expert on clinical programs, tools and benefits in order to ensure beneficiaries understand what valuable services and programs are available to them.Prep and schedule beneficiaries for their initial appointment with a clinician or health coach.Documentation of preferred beneficiary outreach and communication preferences.Comply with HIPAA privacy laws and all other federal, state, and local regulationsProtect and maintain the confidentiality of company and customer information, policies, and processesPerforms other duties as assignedCompetenciesTechnical SkillsWorking knowledge of the healthcare system and medical terminology. Knowledge of TRICARE programs and benefits, managed care programs or other government healthcare programs.Problem Solving / AnalysisAbility to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.Organizational SkillsAbility to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.Multi-Tasking / Time ManagementPrioritize and manage actions to meet changing deadlines and requirements within a high volume, sometimes stressful environment.Independent Thinking / Self-InitiativeCritical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.Communication / People SkillsAbility to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.Team-Building / Team PlayerInfluence the actions and opinions of others in a positive direction and build group commitment. Respectful behavior in a diverse workforceEmpathy / Customer ServiceCustomer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position. Respectful behavior when working with a diverse populationComputer LiteracyAbility to function in a multi-system Microsoft environment using Word, Outlook, TEAMs, TriWest Intranet, the Internet, and department software applications.Commitment to TaskAbility to conform to established policies and procedures; exhibit high motivation.Working ConditionsWorking ConditionsExtensive computer work with prolonged sittingVirtual team members and workflowsAbility to do repetitive work and maintain production standardsDepartment of Defense security clearance required** This job description indicates the general nature and levels of work expected of the incumbents. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities or competencies required of an incumbent. Incumbents may be asked to perform other duties as required. **
