Job DescriptionJob Description
Job Title: Director of Housing Counseling and Education – Barshinger Empowerment Center (BEC)
Date Revised: June 22, 2026
Organizational Overview:
Tenfold’s mission is to spark the power in all people to achieve equitable housing and financial security. We provide a broad continuum of housing and financial services for Lancaster County households, including emergency housing, supportive housing, housing counseling, eviction and foreclosure prevention, homebuyer education and lending, financial education, community lending, and neighborhood-based initiatives.
Tenfold is focused on converting housing crisis into long-term stability. Our Housing Stability strategy uses one shared outcome as a guide for organizational decision making: whether households remain housed after Tenfold’s intervention. This strategy connects all parts of the organization around a common purpose—helping people move from crisis to stability through placement, stabilization, prevention, and growth.
The Barshinger Empowerment Center (BEC) is central to this strategy. Through housing counseling, education, financial coaching, eviction and foreclosure diversion, homeownership support, partner-based service delivery, and neighborhood-based connection to Tenfold’s SoWe and community development work, the BEC provides practical interventions that help households sustain housing and avoid repeat crisis. The Director of Housing Counseling and Education is a critical leadership role responsible for strengthening this work, integrating it across Tenfold’s service model, supervising staff, ensuring quality and compliance, building partnerships, and translating strategy into measurable client outcomes.
A. Basic Function: Provide strategic and operational leadership for the Barshinger Empowerment Center (BEC), Tenfold’s centralized housing counseling, education, and stabilization function. This position oversees housing counseling and education activities that support Tenfold’s Housing Stability strategy by helping households prevent displacement, sustain housing, prepare for homeownership, and build long-term financial capacity. The Director supervises staff, ensures compliance with HUD Housing Counseling and other funder requirements, strengthens cross-department referral pathways, develops partnerships, monitors client outcomes and program performance, supports funding and revenue strategies, and serves as a public representative of the BEC.
B.Essential Functions:
Lead and strengthenthe BEC’shousing counseling and education service model in alignment withTenfold’sHousing Stability strategy, including services that support placement, stabilization, prevention, and growth for households across the housing continuum.HUD Housing Counseling services, including rental, pre-purchase, post-purchase, mortgagedefault, foreclosure preventionand diversion, eviction diversion, fair housing consultation, and financial capability counseling.Housing education activities, including homebuyer education, rental readiness education, financial education, and partner-based workshops that create clear pathways into counseling and other Tenfold services.Homeownership Center activities, including pre-purchase counseling, homebuyer education, matched savings, down paymentassistancereferrals, and coordination with Tenfold Community Lending.Mortgage foreclosure prevention and diversionservicesthathelp homeowners resolve default, avoid foreclosure when possible, and sustain long-term housing stability.Eviction prevention and diversion services, including court-based partnerships, outreach, landlord/tenant problem solving, client action plans, and connections to financialassistanceor legal supports when available.Internal and partnership-based delivery of housing counseling and education services to support other Tenfold programs, employer or community partners, property managers, and other referral pipelines.Debt management, credit counseling, budgeting, savings, and financial coaching services that support housing stability and reduce repeat crisis intervention.Program compliance, quality assurance, documentation, reporting, and continuous improvement across all counseling and education activities.Supervise BEC counseling, education, intake, and support staff. This includes hiring, onboarding, supervision, coaching, performance management,monitoringprogress toward program goals and KPIs, and ensuring staffmaintainrequired certifications, documentation standards, and professional practice expectations.Own program performance and impactmeasurementfor the BEC, including setting program scorecards,monitoringclient service volume, tracking housing stability outcomes, reviewing staff performance data, and using data to improve service delivery.Assume primary responsibility for compliance with HUD Housing Counseling, PHFA, NFCC, CDBG, county, city, and other applicable funding or certification requirements, includingtimelycompletion of quarterly, annual, and ad hoc reports.Explore funding opportunities, support grant writing, develop fee-for-service or partnership-based revenue models, and align program growth with sustainable funding strategies.Develop, implement, andmaintainstandard operating procedures that support consistent client pathways, clear program goals, quality case documentation, file review, referral handoffs, and compliance with best practices.Together with theChief Impact Officer (CIO)and staff, set annual program goals andobjectivesfor the BEC that cascade fromTenfold’sorganizational priorities and Housing Stability outcome metrics.Identifyservice changes, new program opportunities, and staffing needs, and make recommendations for implementation.Collaborate withthe DevelopmentDepartmentto produce outreach materials,maintainaccuratewebsite and referral information, support funding applications, and tell the story ofthe BEC’srole in ending housing instability.Build andmaintainstrong working relationships with internal teams and external partners, including Tenfold programs, courts, legal partners, funders, lenders, property managers, employers, community organizations, NFCC, PHFA,Navicore, and other related agencies.Serve as the BEC lead for integrating housing counseling and education services intoTenfold’sSoWeand community development work, ensuring neighborhood-based initiatives are connected to practical pathways for housing stability, financial capability, and homeownership readiness.Together with the CIO, develop andmonitorannual budgets, ensure expenses align with program strategy, maximize allowablebillingand contract drawdown, and connect staffing plans to program growth and revenue expectations.Learn andmaintainan up-to-date working knowledge of the data management systems used in the BEC, including systems used for counseling, education, billing, referrals, and outcome tracking, and ensure staff are appropriately trained.Represent Tenfold and the BEC in the community, promote counseling and education services, and present the BEC’s work as part ofTenfold’sbroader continuum to end housing instability.
14.Demonstrate commitment to Tenfold’s core values: We Value Empowerment; We value Innovation; We Value Integrity; We Value Diversity, Equity and Inclusion; We Value Teamwork
C. Other Functions:
Ensure the BEC functionsarean integrated part ofTenfold’soverall service model, including effective referral pathways, warm handoffs, shared client goals, and coordinated supports with emergency housing, supportive housing, landlord/tenant resources, lending, development, communications, and community initiatives.Assume other responsibilities as assigned by theCIO and CEO.
D. Supervision Exercised: Supervise BEC housing counseling, education, intake, and support staff, including managers, counselors, education and outreach staff, intake specialists, and staff assigned to special programming such as eviction diversion, foreclosure diversion, homeownership, rental education, and partner-based service delivery.
E. Supervision Received: Responsible to the CIO
F. Required Knowledge, Skills, and Abilities:
A bachelor’s degree in business administration, social work, human services, public administration, nonprofit management, finance, orrelatedfield. Other bachelor’s degrees may be considered if the candidate has strong housing counseling, program management, financial coaching, or administrative leadership experience.
Five years of progressively responsible experience in housing counseling, financial coaching, human services, nonprofit program management, credit orfinancial management, or a related field, including at least three years of supervisory experience.Experience with HUD Housing Counseling, housing stability programs, eviction prevention, foreclosure prevention, homeownership services, financial capability services, case management, or similar client-centered service models.Demonstrated leadership ability to supervise, motivate, coach, hold staff accountable, manage change, build partnerships, promote services, and administer complex programs.Demonstrated skills using Microsoft Office Suite, especially Excel, Word, Teams, and Outlook, and the capacity to learn and manage data systems used for client documentation, billing, reporting, and performance tracking.Must obtain andmaintainall program-related professional certifications that arerequired, including HUD Housing Counselor Certification if not already certified.Analytical ability to develop programs that meet client and community needs, interpret program data, manage budgets, assess risk, make sound financial and administrative decisions, and respond appropriately to problems and concerns.Verbal, listening, facilitation, and writing skills to communicate effectively andin a timely mannerwith clients, staff, funders, creditors, banks, courts, landlords, partner organizations, and community contacts.Demonstrated sensitivity to people with varied economic, racial, cultural, linguistic, housing, and lived-experiencebackgrounds.Commitment to empowering people to build skills, solve problems, reduce housing instability, and sustain progress afterTenfold’sintervention.Ability toestablishrespectful, client-centered relationships that help people gain skills, confidence,housing stability, and financial capacity.Ability to work collaboratively across departments and with external service providers, courts, funders, landlords, lenders, employers, and community partners.Ability to setappropriate limits.Ability to translate organizational strategy into program goals, staff expectations, performance measures, and practical operating routines.
G.Time Requirements: Full-time position Monday – Friday, evenings and weekends as needed.
H.Classification: This position is classified as exempt from overtime and compensation is paid on a salaried basis.
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
I have read and understand the responsibilities and requirements of this position for which I have been employed by Tenfold.
Employee Signature: ________________________________ Date: ___________________
Equal Employment Opportunity
Tenfold is an equal opportunity employer and does not discriminate on the basis of race, color, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency shall determine reasonable accommodation on a case-by-case basis in acc
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