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• E

  Financial Coordinator  

  Ethos Veterinary Health

  Any - Monroeville

  Posted: 01/03/2026

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  We are hiring a part-time Financial Coordinator at Avets!Schedule and... Read More

  We are hiring a part-time Financial Coordinator at Avets!Schedule and Compensation: Approximately 16-20 hours per week4 five hour days per week, with a start time between 8am-12pm as approvedUp to $22 an hourThe Financial Coordinator is responsible for managing the full-cycle accounts payable and related financial processes to ensure accuracy, compliance, and operational efficiency. This role supports the hospital's financial integrity by processing invoices, managing vendor relationships, reconciling accounts, and assisting with reporting and audit activities.Accounts Payable & Financial Operations Perform accurate GL coding and process invoices in accordance with company policies. Run daily AR reports; resolve unpaid balances, unapplied payments, and credits. Obtain required approvals prior to processing payments. Maintain vendor records and compliance documentation (e.g., W-9s). Prepare and process refunds, payroll deductions, and weekly cash drops. Respond to vendor and internal inquiries regarding payments, discrepancies, or documentation. Research discrepancies and reconcile vendor accounts and monthly statements. Manage end-of-month (EOM) processes, including finance file organization, promissory note folders, and CareCredit monthly reporting.Accounts Receivable, Reporting & Reconciliation Manage NRB-related processes. Report AR totals to HD/HSM, including client, employee, and credit balances. Process mailed checks and oversee employee pet billing accounts. Apply insurance and third-party payments (e.g., Trupanion, CareCredit, Scratch Pay) Reconcile accounts and research discrepancies. Support collections, billing disputes, chargebacks, and returned Checks. Prepare balance-due notices and conduct follow-up reporting. Address client financial concerns and inquiries professionally. Act as the primary contact for Trupanion to support process improvement and workflow implementation.Month-End Close, Audits & Compliance Assist with month-end close, audits, and financial reporting. Maintain taxable income spreadsheets and supporting documentation. Ensure financial documentation is properly filed, maintained, and accessible. Maintain vendor audit spreadsheets and supporting compliance records.Cross-Functional & Administrative Support Provide financial training for new Client Care Coordinator (CCC) hires. Prepare and distribute employee financial statements. Conduct follow-ups on employee accounts exceeding 90 days in collaboration with HSM. Apply employee pet discounts accurately and in compliance with policy.Required Qualifications High school diploma or equivalent required; associate's degree in accounting, Finance, or related field preferred. Minimum of 2 years of accounts payable, accounts receivable, or general accounting experience. Experience with accounting or ERP systems (e.g., Dayforce, CareCredit, Trupanion portals, or similar). Proficiency in Microsoft Excel and basic financial reporting Strong attention to detail, organizational skills, and ability to manage multiple priorities Excellent communication and customer service skillsEthos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19Powered by JazzHRPI0dbb9e01ca39-9686 Read Less

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  Registered Veterinary Technician, Internal Medicine SAGE Dublin  

  Ethos Veterinary Health

  Permanent - Dublin

  Posted: 01/03/2026

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  Registered Veterinary Technician or Veterinary Assistant - Internal Me... Read More

  
  Registered Veterinary Technician or Veterinary Assistant - Internal Medicine
  Pay range : RVT $26 - $40 /hr VA $24- $34/hr
  About SAGE Dublin:SAGE Dublin specializes in many areas of Veterinary Medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients. Our Dublin facility features state-of-the-art diagnostic equipment and surgical tools, and we pride ourselves on providing the highest standards of care. In addition to Internal Medicine we also offer services for Emergency, Surgery, Oncology, Anesthesia and Critical Care. We work as a team and foster a positive culture in a training environment that drives inclusiveness and camaraderie. Being a part of the Dublin team provides you with opportunities to expand your horizons and practice at the top of your license or skillset.
  About the role:
  As a Veterinary Technician in the Internal Medicine department, you be responsible for the following duties:Assist with a variety of diagnostic procedures including blood work, imaging, and endoscopy.Provide compassionate care and monitoring for animals admitted to the internal medicine service.Administer medications, IV fluids, and wound care treatments under veterinarian supervision.Communicate effectively with pet owners, offering guidance on their animal's condition and treatment options.Maintain accurate medical records and ensure equipment is properly maintained and sterilized.Assist veterinarians during procedures such as biopsies and aspiration cytology.Stay updated on advancements in internal medicine through continuing education.Collaborate closely with other veterinary professionals to provide comprehensive patient care.Advocate for the well-being of patients, ensuring they receive appropriate care and treatment.Other duties as assigned.Compensation range: primarily determined by role and experience levelRVT: $26 - $40/hrVA: $24 - $30/hr Work schedule:4/10 work weekAvailability Monday-FridaySaturday flexibility required (2 Saturdays per month)Weekend and holiday flexibility required
  Basic required qualifications:General understanding and experience with small animal restraint with a focus on cats and dogsHigh school diplomaCalm, professional demeanor.Strong communication and interpersonal skills.Reliable time management and problem-solving skills; working efficiently and effectively throughout the hospital.Multi-task various duties and responsibilities in a timely and reliable manner, with appropriate follow-through and accuracy.Understand and follow established hospital processes and procedures (i.e. SOPs)Able to work well independently as well as with a team.Basic understanding of veterinary medical terminology.Preferred qualifications:Experience in Specialty Veterinary Medicine, with a focus on internal medicine. Valid and current Registered Veterinary Technician in the state of California.Benefits:Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniformsEthos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover .
  Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
  Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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  Emergency Department Technician Supervisor - DCES  

  Ethos Veterinary Health

  Permanent - Bowie

  Posted: 01/03/2026

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  The Dogs and Cats Emergency & Specialty in Bowie, MD is hiring a full-... Read More

  The Dogs and Cats Emergency & Specialty in Bowie, MD is hiring a full- time Emergency Department Technician Supervisor!
  About us:
  Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven departments offers unparalleled opportunities for continuous growth and career advancement.
  The ER Department Supervisor is expected to perform both technical and administrative functions to ensure that the ER runs smoothly 24/7. The overall purpose of this position is to be a liaison between doctors and technicians, to perform technician duties at an advanced level, and to provide leadership, mentorship, supervision and coordination for the team. The ER Department supervisor is responsible for ensuring the team adheres to and understands DCES policies and procedures to ensure quality patient and client care. The ER Department Supervisor reports directly to the Hospital Operations Manager.
  Compensation and Benefits:Compensation is based on experience and skill level starting at $30Tuition Reimbursement CE Allowance for all Veterinary Technician staff and Continuous Education Opportunities including access to VetBloomHealth, Dental & Vision Insurance Paid Time Off & Wellness Time Off Employee Wellness Program Life Insurance 401(K) Matching Employee Assistance Program Employee Discount Minimum Qualifications:
  
  Skills:Basic computer knowledge in Microsoft Office (Word, Excel, and E-mail especially)Adequate typing skills (30 wpm)Electronic PIMS and Whiteboard experience preferred Ability to:Proficiently handle and/or delegate multiple competing prioritiesLead and direct others in a professional and kind mannerRespond effectively and with compassion to client and coworker questions and concernsUnderstand and carry out oral and written ordersManage time effectively and meet stated deadlinesManage and support change in a fast-paced environmentMaintain a professional appearanceMaintain a harmonious and cooperative relationship with coworkers, direct reports, and veterinariansBuild strong partnerships with hospital leadership to ensure understanding and communication of hospital goalsCollaborate with Ethos leadership to champion programs and projects supported by the hospitalMentor team members while actively working alongside them by modeling the hospitals professional and care standardsManage workplace conflict in a timely and productive manner, working toward positive outcomesPromote and model our values and culture of collaboration, compassion, integrity, and education Education:
  
  Graduation from an accredited veterinary technology program and/or RVT is strongly preferred
  
  Experience:At least two years' experience in an Emergency/ICU or specialty setting is requiredScheduling experience is strongly preferred Personal Requirements:
  
  The successful candidate must be intelligent, self-confident, and energetic. They must possess the ability to lead a team, as well as to work as part of the team while leading. They must be sufficiently adaptable to daily changes and challenges, maintaining a positive attitude, and inspiring their team toward success. Ability to fill shifts at various times (days, evenings, overnights, weekends, holidays) is required.
  
  Specific Duties:
  
  The Emergency Department Supervisor must excel at the duties required of all veterinary technicians as well as the following:
  
  Team Maintenance and Development:Assisting Operations Manager to determine overall technician staffing needs to ensure optimal daily operationsFilling in shifts or arranging coverage in the event of absencesHelping Operations Manager to coordinate working interviews for new technician candidateCompleting and delivering team member performance evaluations and check-ins on a regular scheduleDeliver corrective action or performance improvement plans in collaboration with HR and Operations Manager.Act as a mentor and subject matter expert on the treatment floor, fostering and environment of education where team members can continue to advance their skills Team Communications:Delivers feedback to team members constructively, to help to strengthen future performanceEnsure that information is distributed amongst and understood by entire team, verbally, via email, in writing, and via SharePoint team siteAssist with updating team on new policy, procedures, marketing events or DCES sponsored engagements eventsCommunicates in a compassionate and reassuring manner with clients to help resolve any problems that arise during shifts, or may be liaison between hospital leadership and client where necessary to ensure that we work toward a resolutionSchedules and conducts regular technical team meetings (in person and/or virtual), and provide written notes to team members, ER DVMs, and hospital leadership Schedule:Determines how many people and shifts are needed based on time of day and average caseloadMaintains and participates in an on-call system to ensure coverage for absencesPoint of contact for call outs and contacting team members for coverageEnsures schedule is completed by monthly deadline to ensure it is published on time for the teamReviews schedule and time sheets for accuracy before each payroll, and updates on-call logs as necessary for payroll managerWorks 4 days per week on average to provide appropriate oversight of their teamPerforms audits of timesheets on a weekly basis to assist with payroll accuracyAssists hospital leadership in coordinating attendance for meetings regarding compliance, training, benefits, etc. Leadership Skills:Sets and example by demonstrating dependability and professionalism at all timesApproaches daily responsibilities with a positive attitude, and inspires the same in their teamExhibits maturity and self-control during times of conflict or stressShows the value of education by demonstrating continual learning and providing learning opportunities for teamConducts lectures, coordinates CE opportunities, ensures that self and team meet hospital CE requirementsBuilds a strong and diverse team by continually recruiting, selecting, and developing competent and talented peopleKnows and utilizes the skills and resources of the individual technical team members, delegating tasks as appropriateUnderstands the training/education needs of individuals within the technical team, and assists Onboarding and Education Coordinator with implementing a training plan to help deliver the highest quality care to our patients and clientsAble to effectively teach new skills to current and new technicians as requiredEffectively measures performance, and holds team members accountable for progress and meeting goalsCoordinates with lead technicians and team members on the floor to ensure that all needed technical duties are performed in an organized and timely mannerCommunicates regularly with DVM team members to understand and help to remedy any workflow or efficiency issuesHelps to establish and maintain safe procedures for staff in compliance with OSHA and EPAHelps to plan ahead for busy days and seasons by communicating staffing needs to Hospital Director and Operations Manager as early as possible, and taking initiative to make necessary changes Inventory and Equipment:Helping to ensure that diets, drugs, and hospital supply inventory remains at optimum levels by encouraging the use of the Want List and modeling responsibility to communicate stock shortages to Inventory ManagerInform Inventory Manager of any shortages or higher than typical use of supplies, to ensure appropriate stock levels are maintainedInform Facility Operations Manager of any hazards or issues with equipment as soon as they are known, and aid in troubleshooting as necessaryMake requests for new products and equipment as needed, providing details for Inventory Manager to researchHelp to maintain laboratory machines and other diagnostic equipment as neededAssist in team training and accountability to ensure appropriate handling of equipment and minimize breakage Hospital Medical Logs:Help to ensure that team members are utilizing Cubex appropriately to maintain accurate logs for controlled drugsHelp to ensure that blood products are invoiced and loggedInform Hospital Operations Manager of any discrepancies in logs, and aid in resolution of discrepancies Values and Expectations:Maintain confidentiality with all DCES information.Support core values of Compassion, Collaboration, Integrity, and EducationComplies with DCES Code of Conduct and Culture Contract at all times, and holds team accountable for sameShould possess traits such as honesty, innovation, teamwork, resilience, adaptability, resourcefulness, analytical skills, compliance, and leadership. 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• E

  Registered Veterinary Technician  

  Ethos Veterinary Health

  Permanent - Dayton

  Posted: 01/03/2026

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  If emergency medicine energizes you-if you thrive on unpredictable cas... Read More

  If emergency medicine energizes you-if you thrive on unpredictable cases, fast decisions, and the chance to make a life-changing difference-Care Center in Dayton, OH is looking for you.
  We are seeking credentialed veterinary technicians who are ready to join an emergency team that is actively investing in growth, training, and a better future for both our patients and our people.
  We are offering a $1000 hiring bonus for this role!

  Anticipated Schedule

  Second shift, 3/12's, 2pm-2:30am

  One weekend day every other weekend required

  Compensation:

  Competitive Compensation - $25-35/hour (commensurate with experience)VTS $35+$25 per on call shift picked up + 1.5X pay rate, minimum of 3 hours paid$1000 hiring bonus!Why Consider Care Center?

  A team committed to improvement. You'll work alongside experienced technicians and doctors who are focused on raising the bar every day-fostering a culture where learning, skill-building, and professional development are priorities.

  Clear pathways for advancement. Whether you're aiming to become a team lead, move into management, or pursue a specialty, we support long-term growth and provide direction to help you get there.

  High-quality medicine and modern tools. Our team uses advanced technology and techniques to provide exceptional patient care. You'll have the opportunity to use your technical skills to their fullest potential.

  A supportive environment. Continuing education and hands-on training are highly valued here. You'll find mentors who encourage you to step forward, ask questions, and continually improve.

  Collaboration and respect. We rely on the diverse skills each team member brings. Our Employee Recognition Committee encourages open communication and acknowledges team contributions-because your voice matters.

  Benefits:

  Shift Differential Available CE Allowance AvailableUniform AllowancePaid License Renewal FeesEmployee Pet DiscountTuition Reimbursement/Assistance AvailableGenerous PTO, Medical/Dental/Vision, Disability Insurance, Life Insurance, HSA, FSA, 401k$2000 hiring bonusAbout You

  A credentialed veterinary technician with strong clinical skills, including IV catheter placement, venipuncture, anesthesia induction/monitoring, surgical and perioperative nursing, dental prophylaxis, radiography, and related technical abilities

  A reliable team player who steps in where needed and supports colleagues

  Passionate about advancing your skills through CE and hands-on opportunities

  Able to stay composed and adaptable in a fast-paced, emotionally charged environment

  Committed to delivering excellent patient care in every situation

  For more information about our hospital, please visit .

  
  Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover
  Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
  
  Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
  
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  Financial Coordinator  

  Ethos Veterinary Health

  Permanent - Monroeville

  Posted: 01/03/2026

  Apply Now

  We are hiring a part-time Financial Coordinator at Avets!Schedule and... Read More

  We are hiring a part-time Financial Coordinator at Avets!

  Schedule and Compensation:

  Approximately 16-20 hours per week4 five hour days per week, with a start time between 8am-12pm as approvedUp to $22 an hour

  The Financial Coordinator is responsible for managing the full-cycle accounts payable and related financial processes to ensure accuracy, compliance, and operational efficiency. This role supports the hospital's financial integrity by processing invoices, managing vendor relationships, reconciling accounts, and assisting with reporting and audit activities.

  Accounts Payable & Financial Operations

  Perform accurate GL coding and process invoices in accordance with company policies.

  Run daily AR reports; resolve unpaid balances, unapplied payments, and credits.

  Obtain required approvals prior to processing payments.

  Maintain vendor records and compliance documentation (e.g., W-9s).

  Prepare and process refunds, payroll deductions, and weekly cash drops.

  Respond to vendor and internal inquiries regarding payments, discrepancies, or documentation.

  Research discrepancies and reconcile vendor accounts and monthly statements.

  Manage end-of-month (EOM) processes, including finance file organization, promissory note folders, and CareCredit monthly reporting.

  Accounts Receivable, Reporting & Reconciliation

  Manage NRB-related processes.

  Report AR totals to HD/HSM, including client, employee, and credit balances.

  Process mailed checks and oversee employee pet billing accounts.

  Apply insurance and third-party payments (e.g., Trupanion, CareCredit, Scratch Pay)

  Reconcile accounts and research discrepancies.

  Support collections, billing disputes, chargebacks, and returned Checks.

  Prepare balance-due notices and conduct follow-up reporting.

  Address client financial concerns and inquiries professionally.

  Act as the primary contact for Trupanion to support process improvement and workflow implementation.

  Month-End Close, Audits & Compliance

  Assist with month-end close, audits, and financial reporting.

  Maintain taxable income spreadsheets and supporting documentation.

  Ensure financial documentation is properly filed, maintained, and accessible.

  Maintain vendor audit spreadsheets and supporting compliance records.

  Cross-Functional & Administrative Support

  Provide financial training for new Client Care Coordinator (CCC) hires.

  Prepare and distribute employee financial statements.

  Conduct follow-ups on employee accounts exceeding 90 days in collaboration with HSM.

  Apply employee pet discounts accurately and in compliance with policy.

  Required Qualifications

  High school diploma or equivalent required; associate's degree in accounting, Finance, or related field preferred.

  Minimum of 2 years of accounts payable, accounts receivable, or general accounting experience.

  Experience with accounting or ERP systems (e.g., Dayforce, CareCredit, Trupanion portals, or similar).

  Proficiency in Microsoft Excel and basic financial reporting
  Strong attention to detail, organizational skills, and ability to manage multiple priorities
  Excellent communication and customer service skills

  Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover .

  Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

  Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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  Customer Service Supervisor  

  Ethos Veterinary Health

  Any - Monroeville

  Posted: 01/03/2026

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  Our mission at Avets is to provide state of the art medicine and compa... Read More

  Our mission at Avets is to provide state of the art medicine and compassionate care for pets and the people who love them.We are seeking a Customer Service Supervisor to provide frontline leadership for our Client Care Coordinators (CCCs) in a busy 24/7 emergency and specialty veterinary hospital. This role is critical in ensuring smooth daily operations, consistent service standards across all shifts, and a compassionate, professional experience for every client who walks through our doors.This is a hands-on leadership position in a high-stress ER/specialty setting where empathy, decisiveness, and teamwork matter.Schedule and Compensation:Full Time, 40 hours per weekFlexibility is required to support night/weekend and holiday shifts as necessary and to provide training and ongoing coaching and evaluation for the 24/7 customer service teamUp to $26/hrShift differentials apply; $4 after 7pm or $2 on Sat/Sun (differentials do not stack, higher differential applies)What You'll DoTeam Leadership & SupervisionDirectly supervise CCCs across days, nights, weekends, and holidaysEnsure consistent expectations and accountability across all shiftsServe as the escalation point for complex client concerns and service recoveryFoster a culture of professionalism, empathy, and teamworkStaffing, Scheduling & CoverageOversee scheduling for a 24/7 operationManage call-offs and real-time coverage adjustmentsSupport hiring, onboarding, and training of new team membersEnsure overnight and weekend teams feel supported and connectedClient Experience & CommunicationReinforce standards for phone, in-person, email, and text communicationMonitor intake accuracy, wait-time updates, and discharge workflowsCoach team members on handling emotionally distressed clientsEnsure client areas remain clean, organized, and welcomingTraining & Performance ManagementProvide real-time coaching and feedbackConduct performance reviews and corrective action as neededIdentify training gaps in systems, policies, and communicationSupport retention and professional growth of team membersOperations & Financial StewardshipEnsure accuracy in intake, estimates, deposits, and payment collectionReinforce financial consent policies and end-of-life protocolsAddress missed charges, reconciliation issues, and workflow breakdownsPartner with leadership on audits and cash-handling standardsCross-Department CollaborationAct as liaison between client services, technicians, doctors, and leadershipSupport seamless handoffs between front desk and clinical teamsParticipate in process improvement and hospital initiativesContinuous ImprovementTrack service metrics such as call volume, abandonment rates, and client feedbackIdentify trends and recommend workflow improvementsHelp standardize processes across shiftsWhat We're Looking For3-5 years of experience resolving escalated customer service concernsProven ability to confidently direct and coach othersStrong decision-making and problem-solving skillsAbility to remain calm and effective during medical crisesExperience in veterinary or human medicine preferredProficiency in Microsoft 365; experience with ezyVet a plusAvailability to work varying hours to support a 24/7 teamPhysical RequirementsContinuous use of computer, phones, and office equipmentOccasional lifting up to 25 lbsAbility to communicate clearly and observe details at close rangeMobility throughout the hospital to support team communicationIf you're ready to lead with empathy, drive service excellence, and make a meaningful impact in a 24/7 veterinary environment, we'd love to meet you.Apply today to join a team committed to compassionate care-for both our patients and our people.Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19 Powered by JazzHRPI94065bfbc0- Read Less

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