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  Deputy Program Manager of Operatons  

  E volve Technology Systems Inc.

  full_time - Reston

  Posted: 30/04/2025

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  Job DescriptionJob DescriptionPosition Description:E-volve Technology... Read More

  Job DescriptionJob DescriptionPosition Description:
  E-volve Technology Systems, Inc. is hiring a Deputy Program Manager for Operations responsible for actively supporting the overall execution of the IT Operations component of an Intelligence Community (IC) program to include the management an oversight of data warehousing, data management and interfaces, data visualization and reporting, SharePoint and Tableau resources.  Qualified candidates will have direct experience in IT project management, team leadership of 20+ personnel and is well adept at project coordination, stakeholder communication, risk mitigation, IT audit compliance and operational oversight.  The Deputy Program Manager for Operations will collaborate closely with other senior program leaders and will report directly to the Program Manager to ensure the program meets its goals and timelines; and, serving as a key liaison between the program leadership and project teams. 
  
  Duties and responsibilities:Assisting the Program Manager: Actively supporting the Program Manager in all aspects of program management, including planning, scheduling, budgeting, risk management, talent management and quality control. Project Management Oversight: Leading and managing individual projects within the program, ensuring tasks are completed on time, within budget, and meeting quality standards. Stakeholder Management: Maintaining strong relationships with key stakeholders, including clients, internal teams, and external vendors, communicating progress and addressing concerns. Performance Monitoring: Tracking program performance against key metrics, identifying potential issues, and proposing corrective actions. Reporting and Documentation: Preparing regular program status reports, presentations, and other required documentation for senior management. Team Leadership: Providing leadership, guidance and support to project staff, assigning tasks, and fostering collaboration. Risk Management: Identifying potential program risks, developing mitigation strategies, and monitoring their effectiveness. Change Management: Managing changes to the program scope, schedule, or budget, ensuring proper approvals and communication. Required Skills and Qualifications:Project Management Expertise: Proven experience in managing complex projects, including strong knowledge of project management methodologies (e.g., Agile, Waterfall). Leadership Skills: Ability to lead and motivate cross-functional teams, fostering collaboration and effective communication. Analytical Skills: Strong analytical abilities to identify trends, assess risks, and make data-driven decisions. Communication Skills: Excellent written and verbal communication skills to effectively present information to diverse stakeholders. Technical Knowledge: Understanding of the technical aspects of the program, depending on the industry Relevant Experience: Prior experience in a program management role, preferably in a similar industry. 
  Position Requirements:Expert knowledge of systems engineering, software development lifecycle, user interface design and configuration management.High-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint,Outlook, Project, Visio).Experience management programs using Tableau, SharePoint, Oracle, SQL, JavaScript and/or VBA preferred.Knowledge of Appian a plusExperience with Service Request/Trouble Ticketing system applications (i.e., Seibel, Service Now).In-depth knowledge of Program Management processes and procedures.Ability to shift priorities in support of the Customer mission requirements.Excellent communications skills; the ability to effectively communicate at all levels of the organization.Work with higher-level program managers to provide effective and efficient management of the contractor’s effort.Ability to develop Customer briefings on short notice.Strong attention to detail.Ability to use and evaluate processes/procedures; ability to identify areas for improvement.Education and qualifications:U.S. citizenshipCurrent TS/SCI Security clearanceCurrent CI poly or eligibility to obtain CI polygraph8 years of relevant experience with a bachelor's degree OR 6 years of relevant experience with a master's degree is required for considerationPreferred Experience:Experience with acquisition or financial business systems a plusE-volve Technology Systems salaries are determined by various factors, including but not limited to location, the candidates’ education, skills, experience, and competencies, as well as contract-specific funding and organizational requirements. The projected compensation range for this position is $170,000 - $195,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of E-volve's total compensation package for employees.
   

  E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.

  E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).
  
  E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.

  Please email any questions to: resumes@e-volvetechsystems.com

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• E

  Customer Support Analyst  

  E volve Technology Systems Inc.

  full_time - Reston

  Posted: 15/06/2024

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  Job DescriptionJob DescriptionCustomer Support AnalystReston, VA 20190... Read More

  Job DescriptionJob Description

  Customer Support Analyst
  Reston, VA 20190
  
  Security Clearance Requirement: TS/SCI CI Poly
  Location Note: On-Site Support Required
  
  Position Description:  
  E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment.  The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting.
  
  Responsibilities:

  Deliver timely on-site support to customersProvide end-user support and liaise with management on system-related mattersEnsure smooth transaction processingDevelop and troubleshoot sql queriesDemonstrate expertise in federal acquisition processesCollaborate closely with the program management office team to facilitate end-of-fiscal-year activitiesAssist the government customer in monthly account reconciliationContribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessaryProvide expert-level support in brown bag sessions for financial system usersCollaborate with stakeholders to identify, analyze, and resolve complex issues efficientlyMonitor and maintain system performance, identifying areas for improvement and implementing solutionsConduct thorough root cause analysis for recurring issues to prevent future occurrencesDocument all support activities, including resolutions, for future reference and knowledge sharingCoordinate with external vendors and contractors to address technical issues and implement upgradesAct as a liaison between technical teams and end-users to ensure effective communication and problem resolution

  Education and Qualifications:

  U.S. citizenshipCurrent TS/SCI security clearanceCurrent CI Polygraph or eligibility to obtain CI PolygraphProficiency in providing Tier 2-3 Service Desk supportAbility to thrive in a fast-paced environmentExceptional customer service skills with the ability to multitaskExcellent communication abilitiesCapability to spearhead testing initiatives for releases when required

  Preferred Experience:

  Prior experience as a Budget Analyst supporting federal systems preferredFamiliarity with PeopleSoft Financials or other Government Financial Accounting SystemsKnowledge of Defense Travel transaction processes is a plusE-volve Technology Systems salaries are determined by various factors, including but not limited to location, the candidates’ education, skills, experience, and competencies, as well as contract-specific funding and organizational requirements. The projected compensation range for this position is $85,000 - $114,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of E-volve's total compensation package for employees.

  E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.

  E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).
  
  E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.

  Please email any questions to: resumes@e-volvetechsystems.com

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