Customer Service Associate
Vineland Ace Hardware
Part Time
Pay Range $15.50-$16/ HR
**Job Summary:**
We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, a passion for customer satisfaction, and the ability to work well in a fast-paced environment.
**Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order status, and troubleshooting issues.
- Process orders, returns, and exchanges in accordance with company policies.
- Maintain a comprehensive knowledge of products and services to provide accurate information to customers.
- Document customer interactions and feedback in the company database.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Identify and report trends in customer inquiries to improve service delivery.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Deliver a positive customer experience by demonstrating empathy and strong communication skills.
- Stay up-to-date with product changes, promotions, and company policies.
**Qualifications:**
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Previous experience in customer service, retail, or a related field is a plus.
- Strong verbal and written communication skills.
- Proficient in using computer systems and software, including CRM tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills with a customer-focused approach.
- A positive attitude and the ability to work collaboratively in a team environment.
**What We Offer:**
- Opportunities for career growth and professional development.
- A supportive and inclusive workplace culture.
- Employee discounts on products/services.
Bolster Hardware is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Position Overview:
We are seeking a reliable and organized individual to join our team as a Dispatcher. As the Dispatcher, you will play a crucial role in coordinating the efficient delivery of lumber, hardware & building materials to our customers. This position requires strong communication skills, attention to detail, and the ability to manage logistics effectively.
Primary Responsibilities include:
Coordinate Deliveries:
• Schedule and coordinate the timely delivery of lumber, hardware & building materials to customers, ensuring accuracy and efficiency.
• Optimize delivery routes for maximum efficiency, considering factors such as traffic, fuel efficiency, and delivery time windows.
Communication:
• Communicate with delivery drivers to provide them with necessary information and instructions.
• Address customer inquiries and concerns related to deliveries promptly and professionally.
• Keep customers informed about the status of their orders and any potential delays.
Customer Service:
• Provide excellent customer service through proactive communication to ensure satisfaction with the delivery process.
Logistics Management:
• Collaborate with yard staff to ensure accurate picking and loading of orders.
• Monitor and track inventory levels to facilitate accurate order fulfillment.
Documentation:
• Maintain accurate records of deliveries, including order details, delivery times, and any issues encountered.
• Generate necessary paperwork and documentation for each delivery.
Qualifications:
• High school diploma or equivalent; additional education or relevant experience is a plus.
• 3+ years previous experience in dispatching or logistics
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Familiarity with lumber, hardware & building products is a plus.
• Proficient in using computer systems and basic software applications.
Additional Responsibilities (optional section to add):
• Problem Solving: Proactively resolve scheduling conflicts, delivery issues, or unexpected challenges with a sense of urgency and professionalism.
• Team Collaboration: Work closely with sales, yard, and operations teams to ensure smooth order flow and excellent customer experience.
• Safety Focus: Support and reinforce driver and yard safety protocols; ensure all DOT and company safety standards are followed in delivery operations.
• Technology Utilization: Use dispatching software, GPS tracking, and inventory systems to manage daily operations efficiently.
Applicant CCPA Pre-Collection Notice
We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).
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Read LessApplicant CCPA Pre-Collection Notice
We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).
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General Summary
As a shift leader, you’ll play a critical role in promoting sales while ensuring that all customers receive high levels of customer service consistent with our Ace helpful brand. This includes training and monitoring the progress of the sales associates and cashiers in establishing and achieving set retail objectives based upon the company standards and policies thereby creating a culture based on service, promotions and sales.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Bolster's Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Other Essential Requirements
Strong background in customer service and leadership
Hardware background helpful but will train the right candidates
Excellent interpersonal, communication and follow through skills
Read LessTRI-STATE ACE HARDWARE IS HIRING!
Outside Salesperson with Construction background
We are looking for someone that has sales experience, knows the construction industry, is willing to go the extra mile for customers, and is flexible to accommodate daily changes in priorities.
This person must have a personality and approach that strongly represents our Core Values along with an enthusiastic, positive, supportive sales focused attitude.
Qualifications and Skills:
Read BlueprintsKnowledge of lumber, windows, doorsAttention to detailWork collaborativelyBuild and leverage business relationships to improve salesValid Driver's licenseExperience:
Building Materials or Commercial Sales ExperienceBenefits:
Commission payMedical, Dental, Vision, STD, LTD, Life, 401kTri-State Ace Hardware is an Equal Opportunity Employer
Applicant CCPA Pre-Collection Notice
We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).
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Read LessCUSTOMER SERVICE I
JOB DESCRIPTION
Hourly range to commensurate with qualifications
Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for ‘Epicor’, which is the software technology that is utilized storewide within our retail environment.
Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.
Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.
Commitment to being ACE Helpful – the most important job we have to do today.Must be proficient in basic computer and software skills such as Windows XP, etc.Basic general knowledge about electrical, plumbing and paint.Proficient in cutting keys, cutting glass and determining pricing.Proficient as a backup cashier, as needed.Assist customers with sales and service within all departments.Knowledge of inventory and pricing structure.Print bin tags, maintain and arrange signage as needed.Proficient in processing overstock storewide.Proficient in stocking and fronting merchandise as per company guidelines.Able to assemble and display merchandise.Proficient with equipment, products and assisting customers/staff within lumber and paint departments.Must be physically able to safely lift up to 95 lbs.Obtain certification for operation of forklift and as required, other materials handling equipment (must be over 18 years of age).Respond and answer customer service calls as directed. Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.Proficient in refilling CO2 cylinders and handling of propane cylinders.Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.Proficient operation of a two-way a radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.
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