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Ace Hardware
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  • Customer Service Associate  

    - Vineland
    Job DescriptionJob DescriptionCustomer Service AssociateVineland Ace H... Read More
    Job DescriptionJob Description

    Customer Service Associate

    Vineland Ace Hardware
    Part Time
    Pay Range $15.50-$16/ HR

    **Job Summary:**
    We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, a passion for customer satisfaction, and the ability to work well in a fast-paced environment.

    **Key Responsibilities:**

    - Respond promptly and professionally to customer inquiries via phone, email, and chat.
    - Assist customers with product information, order status, and troubleshooting issues.
    - Process orders, returns, and exchanges in accordance with company policies.
    - Maintain a comprehensive knowledge of products and services to provide accurate information to customers.
    - Document customer interactions and feedback in the company database.
    - Collaborate with team members and other departments to resolve customer issues effectively.
    - Identify and report trends in customer inquiries to improve service delivery.
    - Participate in training sessions and team meetings to enhance skills and knowledge.
    - Deliver a positive customer experience by demonstrating empathy and strong communication skills.
    - Stay up-to-date with product changes, promotions, and company policies.

    **Qualifications:**

    - High school diploma or equivalent (Associate's or Bachelor's degree preferred).
    - Previous experience in customer service, retail, or a related field is a plus.
    - Strong verbal and written communication skills.
    - Proficient in using computer systems and software, including CRM tools.
    - Ability to multitask and manage time effectively in a fast-paced environment.
    - Problem-solving skills with a customer-focused approach.
    - A positive attitude and the ability to work collaboratively in a team environment.

    **What We Offer:**

    - Opportunities for career growth and professional development.
    - A supportive and inclusive workplace culture.
    - Employee discounts on products/services.

    Bolster Hardware is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**


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  • Customer Service Specialist/Key Holder  

    - Portales
    Job DescriptionJob DescriptionBenefits:401(k) matchingEmployee discoun... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k) matchingEmployee discountsPaid time off
    About the Role:
    Join Ace Hardware & Home Center as a Customer Service Specialist/Key Holder and be the face of our commitment to exceptional customer experiences! In this dynamic role, you will engage with customers, manage store operations, and ensure a welcoming environment in our Portales, NM location.

    Responsibilities:
    Provide outstanding customer service and support to enhance the shopping experience.Assist in managing daily store operations, including opening and closing procedures.Handle cash transactions and maintain accurate cash register operations.Train and mentor new staff members to ensure consistent service standards.Resolve customer inquiries and complaints promptly and effectively.Maintain store cleanliness and organization to create an inviting atmosphere.Monitor inventory levels and assist with stock replenishment as needed.Promote special offers and loyalty programs to increase customer engagement.Requirements:
    High school diploma or equivalent; additional education is a plus.1-2 years of experience in retail or customer service roles.Strong communication and interpersonal skills for effective customer interactions.Ability to work flexible hours, including evenings and weekends.Proficiency in cash handling and basic math skills.Demonstrated problem-solving skills and a customer-focused mindset.Ability to work collaboratively in a fast-paced team environment.Must be at least 18 years old and possess a valid driver's license.About Us:
    Ace Hardware & Home Center has been a trusted name in the community for 65 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has made us a favorite among locals, and our employees enjoy a supportive and friendly work environment where their contributions are valued.

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  • Dispatcher - Building Materials  

    - 86426
    Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE NOW HIRINGDISPATC... Read More
    Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE NOW HIRING

    DISPATCHER
     We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment.  Our Vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time.  

    Position Overview:

    We are seeking a reliable and organized individual to join our team as a Dispatcher. As the Dispatcher, you will play a crucial role in coordinating the efficient delivery of lumber, hardware & building materials to our customers. This position requires strong communication skills, attention to detail, and the ability to manage logistics effectively.

     Primary Responsibilities include:

     Coordinate Deliveries:

        •    Schedule and coordinate the timely delivery of lumber, hardware & building materials to customers, ensuring accuracy and efficiency.

        •    Optimize delivery routes for maximum efficiency, considering factors such as traffic, fuel efficiency, and delivery time windows.

     Communication:

        •    Communicate with delivery drivers to provide them with necessary information and instructions.

        •    Address customer inquiries and concerns related to deliveries promptly and professionally.

        •    Keep customers informed about the status of their orders and any potential delays.

     Customer Service:

        •    Provide excellent customer service through proactive communication to ensure satisfaction with the delivery process.

     Logistics Management:

        •    Collaborate with yard staff to ensure accurate picking and loading of orders.

        •    Monitor and track inventory levels to facilitate accurate order fulfillment.

     Documentation:

        •    Maintain accurate records of deliveries, including order details, delivery times, and any issues encountered.

        •    Generate necessary paperwork and documentation for each delivery.

    Qualifications:

        •    High school diploma or equivalent; additional education or relevant experience is a plus.

        •    3+ years previous experience in dispatching or logistics

        •    Strong organizational and multitasking abilities.

        •    Excellent communication skills, both verbal and written.

        •    Familiarity with lumber, hardware & building products is a plus.

        •    Proficient in using computer systems and basic software applications.

    Additional Responsibilities (optional section to add):

        •    Problem Solving: Proactively resolve scheduling conflicts, delivery issues, or unexpected challenges with a sense of urgency and professionalism.

        •    Team Collaboration: Work closely with sales, yard, and operations teams to ensure smooth order flow and excellent customer experience.

        •    Safety Focus: Support and reinforce driver and yard safety protocols; ensure all DOT and company safety standards are followed in delivery operations.

        •    Technology Utilization: Use dispatching software, GPS tracking, and inventory systems to manage daily operations efficiently.


     

    Applicant CCPA Pre-Collection Notice

    We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).

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  • Load Builder - Yard  

    - 86426
    Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE NOW HIRINGLOAD BU... Read More
    Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE NOW HIRING

    LOAD BUILDER
     We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment.  Our Vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time.

    Job Summary:

    The Load Builder is responsible for the loading and unloading of building materials and other incoming materials for delivery or storage.

    Duties/ Responsibilities:
    • Move loads, stock, or other materials to and from storage or production areas, loading areas, delivery vehicles, or by hand using material handling equipment.
    • Attach identifying tags to loads, stock, or other materials.
    • Read work orders or receive oral instructions to determine work assignments or operational needs.
    • Stack loads in locations such as material sheds, storage or production areas, loading areas, delivery vehicles, or by hand using material handling equipment.
    • Carry out general yard duties.
    • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
    • Inspect outgoing work for compliance with order requirements.
    • Check inventory system to determine availability of requested merchandise.
    • Maintain proficiency in all organizational safe working policies and practices.
    • Maintains a safe and clean work environment.
    • Performs other related duties as assigned.
    • Adheres to company policies and work requirements.

    Required Skills/Abilities:
    • The ability to read, write, understand, and relay, written and verbal instructions.
    • The ability to operate various hand and power tools when needed.
    • The ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed.
    Education and Experience:
    • High school diploma or equivalent.
    • 6 months of related experience preferred.

    Physical Requirements:
    • This position requires frequent standing, walking, sitting, while working either indoors or outdoors.
    • Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
    • Ability to lift/carry up to 75 pounds regularly.
    • Ability to push/pull up to 75 pounds regularly.
    • Must wear prescribed personal protective equipment when handling material or operating equipment.
     

    Applicant CCPA Pre-Collection Notice

    We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).

    Powered by JazzHR

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  • Job DescriptionJob DescriptionJob DescriptionGeneral Summary As a shif... Read More
    Job DescriptionJob Description

    Job Description

    General Summary

    As a shift leader, you’ll play a critical role in promoting sales while ensuring that all customers receive high levels of customer service consistent with our Ace helpful brand. This includes training and monitoring the progress of the sales associates and cashiers in establishing and achieving set retail objectives based upon the company standards and policies thereby creating a culture based on service, promotions and sales.

    Essential Duties & Responsibilities

    Include the following. Other duties may be assigned.

    Customer Service:

    • Provide a positive representation of Bolster's Ace Hardware.

    • Proactively assist customers in solving problems.

    • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

    • Possess a friendly outgoing demeanor; work well with customers as well as associates.

    • Ensure all pages and calls are answered promptly, courteously and effectively.

    • Forward any customer complaint that cannot be handled to a member of management.

    • Possess strong product knowledge and knowledge of store layout and location of products.

    • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

    Store Operations

    • Assist in creating a positive, professional and safe work environment.

    • Assist with receiving, checking in and stocking of merchandise throughout the store.

    • Assist with maintaining back stock levels.

    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

    • Assist with merchandise resets through the store.

    • Provide assistance to Department Specialists, i.e. price changes, special orders.

    • Ensure signage is current throughout the store.

    • Operate forklift with proper training.

    • Communicate any Store Support Center issue to General Manager for follow up.

    • Communicate any merchandising, cost control or sales idea to General Manager.

    • Participate in store meetings.

    • Be professional in appearance and actions.

    • Perform all other duties as assigned.

    Other Essential Requirements

    Strong background in customer service and leadership

    Hardware background helpful but will train the right candidates

    Excellent interpersonal, communication and follow through skills

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  • Outside Salesperson-Construction  

    - 86426
    Job DescriptionJob DescriptionTRI-STATE ACE HARDWARE IS HIRING!Outside... Read More
    Job DescriptionJob Description

    TRI-STATE ACE HARDWARE IS HIRING!

    Outside Salesperson with Construction background

    We are looking for someone that has sales experience, knows the construction industry, is willing to go the extra mile for customers, and is flexible to accommodate daily changes in priorities.

    This person must have a personality and approach that strongly represents our Core Values along with an enthusiastic, positive, supportive sales focused attitude.

    Qualifications and Skills:

    Read BlueprintsKnowledge of lumber, windows, doorsAttention to detailWork collaborativelyBuild and leverage business relationships to improve salesValid Driver's license

    Experience:

    Building Materials or Commercial Sales Experience

    Benefits:

    Commission payMedical, Dental, Vision, STD, LTD, Life, 401k

    Tri-State Ace Hardware is an Equal Opportunity Employer
     

    Applicant CCPA Pre-Collection Notice

    We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at HR@crownhardware.com. For avoidance of doubt, no portion of the CCPA Policy other than this Applicant CCPA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).

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  • Customer Service I  

    - Wimberley
    Job DescriptionJob Description                  CUSTOMER SERVICE I   ... Read More
    Job DescriptionJob Description

                      CUSTOMER SERVICE I

                                        JOB DESCRIPTION

    Hourly range to commensurate with qualifications

    Possess a basic knowledge of hardware, electrical, plumbing, paint.  Proficiency in general computer software is required for ‘Epicor’, which is the software technology that is utilized storewide within our retail environment.

    Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.

    Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.

    Commitment to being ACE Helpful – the most important job we have to do today.Must be proficient in basic computer and software skills such as Windows XP, etc.Basic general knowledge about electrical, plumbing and paint.Proficient in cutting keys, cutting glass and determining pricing.Proficient as a backup cashier, as needed.Assist customers with sales and service within all departments.Knowledge of inventory and pricing structure.Print bin tags, maintain and arrange signage as needed.Proficient in processing overstock storewide.Proficient in stocking and fronting merchandise as per company guidelines.Able to assemble and display merchandise.Proficient with equipment, products and assisting customers/staff within lumber and paint departments.Must be physically able to safely lift up to 95 lbs.Obtain certification for operation of forklift and as required, other materials handling equipment (must be over 18 years of age).Respond and answer customer service calls as directed. Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the  purpose of their completion.Proficient in refilling CO2 cylinders and handling of propane cylinders.Respond and assist incoming customer telephone calls.  While at the paint desk, incoming phone calls must be answered if not with a customer.Proficient operation of a two-way a radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.

     

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