Join Sunrise Senior Living When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Community Name Brighton Gardens of Friendship Heights Job Overview The Associate Executive Director (AED) is responsible for assisting the Executive Director (ED) with the overall leadership, management, and success of the community. These responsibilities include but are not limited to financial management, sales and marketing, recruiting and hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key strategic component is the ability to learn from an ED and develop into an ED role within Sunrise Senior Living. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The AED is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members. Responsibilities institute and ensure corrective action in a timely manner. Review customer and secret shopper surveys and act accordingly; play a key role in assuring appropriate corrective actions are in place in a timely manner. Develop a thorough working knowledge of state/province regulations, policy / procedures dictated for residents; ensure compliance. Assist the ED by following up on issues identified in the Area Director Resident Care (ADRC) site visit report. Follow up on community mock survey. Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements. Practice safety procedures at all times, Personal Protective Equipment (PPE), Material Safety Data Sheets (MSDS), and Lockout Tagout procedures Business Acumen Assist the ED in meeting the financial targets with the goal to maximize the capital partners return. Think abstractly and make things work when there is no absolute instruction; ability to adapt to business needs. Knowledge of all operating programs including memory care, clinical, dining, and social programs. Support the sales and marketing through networking, presentations, and participation in the move-in process. Aware of competitive obstacles and works with the ED to overcome these focus areas. Understand market dynamics: What is our niche? What do we do better / worse than our competition? New service opportunities Demographics: culture, income, ethnicity, size Labor/labour availability: overcome obstacles Financial Management Adhere to the community budget and participates throughout the financial/budget process. Ensure budgeted revenue is achieved by maximizing occupancy and room rate. Review monthly financial statements with the ED and implement plans of action for deficiencies. Utilize revenue management tool to effectively manage pricing to benchmarks including service level and other program margins and utilization. Manage variable and other productive labor/labour to benchmarks adjusting timely to occupancy and service level changes. Manage key, non-labor/labour operating costs in line with budgeted levels. Participate in a support function for the ED in the managing/submittal process of monthly expenses and budget data, timely per Sunrise policies and internal business controls. Customer Focus Achieve outstanding customer and team member engagement survey results, realizing that this is key to achieving customer engagement. Participate in the development of regular review of the engagement improvement plan. Resolve customer concerns effectively through consistent use of the problem resolution program. Participate in consistent, effective Resident Council meetings. Provide occasional care giving responsibilities as needed and/or requested. Commit to say "yes", courage to say "no" only when absolutely needed. Driving for Results Exceed goals successfully; is consistently one of the top performers; both bottom-line and top-line oriented. Encourage self and others for results steadfastly. Support the ED in the following key areas to ensure the community is: Meeting NOI/House Profit expectations Meeting occupancy expectations Achieving and executing consistent labor/labour schedules seven (7) days a week Driving ownership with the Department Leaders Conflict Management Support effective family nights to provide forum for concerns. Address team member concerns directly, contributing to low team member turnover and increasing engagement. Resolve team member issues locally, timely, and effectively. Assist the ED in resolving Hotline Call Reports timely and effectively. Encourage forgiveness after conflict is resolved. Utilize conflict resolution techniques that achieve resolutions. Recognize and encourage constructive conflict, realizing it is key to creativity. Use the Employee Assistance Program (EAP) as a resource. Hold team members to high performance standards, taking appropriate actions with poor performers. Maintain an approachable demeanor. Priority Setting Provide great judgment relating to issues that matter. Facilitate effective Stand Up meetings and Department Leaders meetings (time and content). Honor time commitments, begin and end meetings on time. Communicate priorities effectively. Demonstrate
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