UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, CBOs, housing, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing salesServe as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systemsProvide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experienceIntermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce) Ability to travel locally up to 100% of time within assigned sales territories in this NY market areaAbility to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when requiredReside within/commutable distance of their target geographyAccess to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Preferred Qualifications:

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territoryExperience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communitiesDemonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Previous outside sales and territory management experienceAct as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respectInsured and dependable vehicle

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.00 to $38.00 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

#RPO #RED

Read Less

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, CBOs, housing, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing salesServe as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systemsProvide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring.

2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience

Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce) 

Ability to travel locally up to 100% of time within assigned sales territories in this NY market area

Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required

Reside within/commutable distance of their target geography

Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Preferred Qualifications:

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)

Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory

Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities

Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided 

Previous outside sales and territory management experience

Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect

Insured and dependable vehicle

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.00 to $38.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

#RPO, #RED

Read Less

"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you reside in WV, SWVA, Eastern KY, and Greater Raleigh, NC, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management, in a client-facing support roleAccess to reliable transportation and valid US driver's license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related eventsProficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

Read Less

"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of NY, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management, in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs

Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related events

Proficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

#RPO #RED

Read Less

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Complex Care Manager, RN will be managing complex members and is responsible for facilitating, promoting and advocating for the enrollees' ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients (High risk stratification). Care Manager will manage the care of members in their homes or other community settings by completing telephonic and or face to face health risk assessments and coordinating patient care, focusing on disease management and keeping members healthy and independent.  The care manager will provide clinical and medical management services, including care management, health assessments, interventions, and discharge planning.  Work is generally self-directed and not prescribed; so, it will be important to function in a less structured work environment.

For consideration you must reside within Tidewater, VA Markets commutable to Williamsburg, Virginia Beach and Norfolk, VA.

If you reside within a commutable distance of Williamsburg, VA, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

Engaging members/families telephonically and/or face to face to coordinate services, community resources, and treatment needs  Delivering a holistic approach to coordinated care based on the member's needs using a person-centered philosophyIdentifying early risk factors and conducting ongoing assessments and documenting in an electronic fileCreating, reviewing and revising care plans and focusing on a holistic approach  Functioning as an advocate for membersCollaborating with the members' PCP to deliver and coordinate necessary servicesBuilding relationships with members and their families; assisting them with coordination of health choicesEnsuring cases are documented in a timely mannerCoordination with other state agencies, community resources and providersAct as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current, unrestricted RN licensure in the state of Virginia2+ years of recent experience in case management, home care, long term care and/or experience in acute or rehab care setting1+ years of experience directly working with individuals with complex medical or behavioral needsBasic level of proficiency in Microsoft Office suite applications (Word, Excel, Outlook/Email, Internet), including the ability to type and talk at the same time and toggle between multiple applicationsBroadband internet capability from home officeAbility to travel (up to 25%) within a designated geographical region of Virginia for home/site visitsAccess to reliable transportation and valid US driver's license with proof of automobile insurance for vehicle being used

Preferred Qualifications:

CCM certificationExperience with Medicare and/or MedicaidExperience with complex populationsManaged care/case management experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

Read Less

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Complex Care Manager, RN will be managing complex members and is responsible for facilitating, promoting and advocating for the enrollees' ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients (High risk stratification). Care Manager will manage the care of members in their homes or other community settings by completing telephonic and or face to face health risk assessments and coordinating patient care, focusing on disease management and keeping members healthy and independent.  The care manager will provide clinical and medical management services, including care management, health assessments, interventions, and discharge planning.  Work is generally self-directed and not prescribed; so, it will be important to function in a less structured work environment.

For consideration you must reside within Tidewater, VA Markets commutable to Williamsburg, Virginia Beach and Norfolk, VA.

If you reside within a commutable distance of Williamsburg, VA, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

Engaging members/families telephonically and/or face to face to coordinate services, community resources, and treatment needs  Delivering a holistic approach to coordinated care based on the member's needs using a person-centered philosophyIdentifying early risk factors and conducting ongoing assessments and documenting in an electronic fileCreating, reviewing and revising care plans and focusing on a holistic approach  Functioning as an advocate for membersCollaborating with the members' PCP to deliver and coordinate necessary servicesBuilding relationships with members and their families; assisting them with coordination of health choicesEnsuring cases are documented in a timely mannerCoordination with other state agencies, community resources and providersAct as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current, unrestricted RN licensure in the state of Virginia2+ years of recent experience in case management, home care, long term care and/or experience in acute or rehab care setting1+ years of experience directly working with individuals with complex medical or behavioral needsBasic level of proficiency in Microsoft Office suite applications (Word, Excel, Outlook/Email, Internet), including the ability to type and talk at the same time and toggle between multiple applicationsBroadband internet capability from home officeAbility to travel (up to 25%) within a designated geographical region of Virginia for home/site visitsAccess to reliable transportation and valid US driver's license with proof of automobile insurance for vehicle being used

Preferred Qualifications:

CCM certificationExperience with Medicare and/or MedicaidExperience with complex populationsManaged care/case management experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

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At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Nursing Facility Care Manager is responsible for facilitating, promoting, and advocating for the enrollees' ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients in Nursing Facilities. Additionally, the care coordinator is responsible for assessing the availability of natural supports such as the enrollee's representative or family members to ensure the ongoing mental and physical health of those natural supports.

The Nursing Facility Care Manager collaborates with the Interdisciplinary Team to coordinate the delivery of comprehensive, efficient, cost-effective patient care. The Nursing Facility Care Manager will be traveling into nursing facilities, Adult Day Health, and Adult Living Facilities (ALF) to conduct in-depth assessments and develop the plan of care.

The Nursing Facility Care Manager actively assists enrollees with care transitions in collaboration with the Interdisciplinary Team and the acute or skilled facility staff, and the enrollees and / or the enrollees' representatives. The Nursing Facility Care Manager act as liaison between the Health Plan, the Commonwealth, enrollees, and their families.  

The Nursing Facility Care Manager follows established professional standards of care, Commonwealth guidelines and policy and procedures.

This is a field-based position visiting Nursing Facilities based in Western VA Markets. For consideration, you must reside within a commutable distance of Washington County, Grayson County and Smyth County VA Markets Alleghany or Rockbridge Counties in VA.

If you reside within a commutable distance of Madison, Charlottesville, Waynesboro, Fluvanna, or Staunton, VA Markets, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needsDevelop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelinesPartner and collaborate with internal care team, providers, and community resources/partners to implement care planProvide education and coaching to support member self-management of care needs and lifestyle changes to promote healthSupport proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admissionAdvocate for members and families as needed to ensure the members' needs and choices are fully represented and supported by the health care team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current and unrestricted Licensed Practical Nurse in the state of Virginia OR Social Work or Human Services (or related field) with a 4-year degree3+ years of care coordination or behavioral health experience and/or work in a healthcare environment 1+ years of experience with MS Office, including Word, Excel, and Outlook  Experience working with members who have medical needs, the elderly, individuals with physical disabilities and / or those who may have communication barriers  Access to reliable transportation and valid US driver's license with the ability to travel within assigned territory to meet with members and providers

Preferred Qualifications:

CCM certificationExperience working with Medicaid / Medicare populationExperience working in team-based careLong term care / geriatric experienceBackground in Managed Care

Physical Requirements:

Ability to transition from office to field locations multiple times per dayAbility to navigate multiple locations/terrains to visit employees, members and/or providersAbility to transport equipment to and from field locations needed for visits (ex. laptop, stethoscope, etc.)Ability to remain stationary for long periods of time to complete computer or tablet work duties

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

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**** This is an outside/field sales position ****
*** Base Pay + Commission ***

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, CBOs, housing, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing salesServe as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systemsProvide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experienceIntermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce) Ability to travel locally up to 100% of time within assigned sales territories in this NY market areaAbility to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required

Reside within/commutable distance of their target geography

 

Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Preferred Qualifications:

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territoryExperience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communitiesDemonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Previous outside sales and territory management experienceAct as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respectInsured and dependable vehicle

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

#RPO #RED

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This position is Onsite. Our office is located at Groton, CT.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together 

The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams.

Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence.

The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings.

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. 

This will be on the job training and the hours during training will be during normal business hours.  

 

Primary Responsibilities:

Client Relationship ManagementServe as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account clientBuild and maintain trusted relationships with key client stakeholders through consistent, proactive engagementSupport scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviewsProvide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communicationEscalation & Issue ResolutionOwn the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretationsPartner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalationsDocument service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholdersIdentify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolutionReporting & Service InsightsProvide the client with regular updates on issue resolution, open items, and trending concernsSupport internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needsCollaborate with internal partners to translate operational data into meaningful service insightsMonitor performance metrics, service guarantees, and client expectations to support transparency and trustCross-Functional CollaborationAct as a liaison between the client and internal business areas to coordinate seamless delivery of servicesCollaborate with Account Management, and Operations to align service delivery with broader client goalsParticipate in internal meetings to provide client insights, voice of the customer feedback, and early risk identificationSupport implementation of new benefits, vendor integrations, or service enhancements that affect the client experienceOperational Excellence & Client EducationReinforce standard processes and service protocols while remaining client-centric in approachEducate client contacts on tools, self-service protocols while remaining client-centric in approachIdentify opportunities to streamline service workflows or reduce preventable escalationsRepresent UnitedHealthcare's brand and commitment to excellence without surprises in every interactionOnsite & Multi-Site Support ExpectationsMaintain a regular onsite presence and travel across multiple client locations as neededAssess site-specific needs and tailor onsite support, education, and engagement accordinglyBalance enterprise consistency with local customization to ensure equitable support across locations  

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

High School Diploma / GED OR equivalent work experienceMust be 18 years of age OR older5+ years of experience in a relevant healthcare, insurance, OR service delivery role3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administrationSuccess managing complex service escalations and acting as a liaison between internal operations and external clientsExperience supporting National Account OR large employer group clients with customized benefit configurationsExperience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations)Background in claims processing, eligibility, enrollment, and service operationsAbility to travel domestically up to 75% of the time (site visits)Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm.

 

Preferred Qualifications:

Ongoing training OR certifications in customer experience, healthcare complianceOnsite OR embedded service experience with employer group clientsExperience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platformsKnowledge of HIPAA regulations, service guarantees, and performance trackingFamiliarity with National Account (large employer group) self-funded plans  

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO #RED #RPOLinkedIn

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At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Complex Care Manager, RN will be managing complex members and is responsible for facilitating, promoting and advocating for the enrollees' ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients (High risk stratification). Care Manager will manage the care of members in their homes or other community settings by completing telephonic and or face to face health risk assessments and coordinating patient care, focusing on disease management and keeping members healthy and independent.  The care manager will provide clinical and medical management services, including care management, health assessments, interventions, and discharge planning.  Work is generally self-directed and not prescribed; so, it will be important to function in a less structured work environment.

For consideration you must reside within Tidewater, VA Markets commutable to Williamsburg, Virginia Beach and Norfolk, VA.

If you reside within a commutable distance of Williamsburg, VA, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

Engaging members/families telephonically and/or face to face to coordinate services, community resources, and treatment needs  Delivering a holistic approach to coordinated care based on the member's needs using a person-centered philosophyIdentifying early risk factors and conducting ongoing assessments and documenting in an electronic fileCreating, reviewing and revising care plans and focusing on a holistic approach  Functioning as an advocate for membersCollaborating with the members' PCP to deliver and coordinate necessary servicesBuilding relationships with members and their families; assisting them with coordination of health choicesEnsuring cases are documented in a timely mannerCoordination with other state agencies, community resources and providersAct as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current, unrestricted RN licensure in the state of Virginia2+ years of recent experience in case management, home care, long term care and/or experience in acute or rehab care setting1+ years of experience directly working with individuals with complex medical or behavioral needsBasic level of proficiency in Microsoft Office suite applications (Word, Excel, Outlook/Email, Internet), including the ability to type and talk at the same time and toggle between multiple applicationsBroadband internet capability from home officeAbility to travel (up to 25%) within a designated geographical region of Virginia for home/site visitsAccess to reliable transportation and valid US driver's license with proof of automobile insurance for vehicle being used

Preferred Qualifications:

CCM certificationExperience with Medicare and/or MedicaidExperience with complex populationsManaged care/case management experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

Read Less

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

*** This is an outside/field sales position ***

*** Base Pay + Bonus ***

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales.Serve as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems.Provide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

Required Qualifications:

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experienceIntermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point)Willing and able to travel locally up to 100% of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportationWilling and able to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when requiredReside within commuting distance to New York Metropolitan areaBilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc

Preferred Qualifications

2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experienceExperience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communitiesPrevious outside sales and territory management experienceValid driver's license, good driving history and current automobile insuranceInsured, dependable vehicle with current driver's licenseHealth & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hireEstablished professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territoryDemonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be providedPrevious outside sales and territory management experienceAct as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

     

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

   

   

#RPO, #RED #RPOLinkedin

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"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of IN, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needsValid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related eventsProficiency with MS Office4+ years of experience in pharmacy or healthcare account management, in a client-facing support role

Soft Skills:

Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

Read Less

"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of FL, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management, in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs

Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related events

Proficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

#RPO #RED

Read Less

"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of FL, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management, in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs

Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related events

Proficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

#RPO #RED

Read Less

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

The Care Manager RN - Per Diem provides leadership in the coordination of patient-centered care across the continuum, develops a safe discharge plan through collaboration with the patients/caregivers and multidisciplinary healthcare team to arrange appropriate post discharge services and optimal transitions in care. Facilitates appropriate LOS, patient experience, and reimbursement for all patients. Develops and maintains collaborative relationships with all members of the healthcare team.  Through clinical care coordination drives efficient utilization of resources to reduce length of stay, improve patient flow and throughput, limits variation by applying innovative and evidence-based practice, and to reduce the risk of readmission.

Schedule: Flexible Schedule - Required to work 1 Saturday Quarterly

Location: 175 Foreriver Parkway, Portland, ME

Primary Responsibilities:

Maintains a working knowledge of care management, care coordination changes, utilization review changes, authorization changes, contract changes, regulatory requirements, etc.; serves as an educational resource to all Health System staff regarding utilization reviewAssumes roles in assessment physical, psychosocial, & economic needs for transition of care planning to a variety of levels of care, delegates to others as appropriate Documents, verifies, and validates specific data required to monitor and evaluate interventions and outcomesInterviews and collects patient specified data and chart review related to readmission and appropriately notifies care teamCommunicates telephonically and electronically with outpatient providers to enhance the continuum of careIntegrates performance improvement principles and customer service excellence principles into all aspects of job responsibilities, practice and governmental commercial payer guidelinesAdheres to the policies, procedures, rules, regulations, and laws of the hospital and all federal and state regulatory bodiesAssume responsibility for Health System required continued education and owns professional growthPerforms tasks of a clinical nature within scope of assigned duties and clinical expertiseCommunicate effectively in both oral and written form, as appropriate for the needs of the audiencePerforms other duties as assigned or required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Associate's Degree (or higher) in NursingCurrent, unrestricted RN license in the state of employment1+ years of experience in a hospital, acute care, or direct care settingIntermediate level of proficiency to navigate Windows based environment and the ability to typeAbility to work one Saturday, quarterly

Preferred Qualifications:

Bachelor's Degree in Nursing (BSN)Previous background in managed careCertified Case Manager (CCM)1+ years of Case management experienceExperience or exposure to discharge planning

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

   

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    

 

#RPO #RED #RPOLinkedin

Read Less

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

The Care Manager RN - Per Diem provides leadership in the coordination of patient-centered care across the continuum, develops a safe discharge plan through collaboration with the patients/caregivers and multidisciplinary healthcare team to arrange appropriate post discharge services and optimal transitions in care. Facilitates appropriate LOS, patient experience, and reimbursement for all patients. Develops and maintains collaborative relationships with all members of the healthcare team.  Through clinical care coordination drives efficient utilization of resources to reduce length of stay, improve patient flow and throughput, limits variation by applying innovative and evidence-based practice, and to reduce the risk of readmission.

Schedule: Flexible Schedule - Required to work 1 Saturday Quarterly

Location: 175 Foreriver Parkway, Portland, ME

Primary Responsibilities:

Maintains a working knowledge of care management, care coordination changes, utilization review changes, authorization changes, contract changes, regulatory requirements, etc.; serves as an educational resource to all Health System staff regarding utilization reviewAssumes roles in assessment physical, psychosocial, & economic needs for transition of care planning to a variety of levels of care, delegates to others as appropriate Documents, verifies, and validates specific data required to monitor and evaluate interventions and outcomesInterviews and collects patient specified data and chart review related to readmission and appropriately notifies care teamCommunicates telephonically and electronically with outpatient providers to enhance the continuum of careIntegrates performance improvement principles and customer service excellence principles into all aspects of job responsibilities, practice and governmental commercial payer guidelinesAdheres to the policies, procedures, rules, regulations, and laws of the hospital and all federal and state regulatory bodiesAssume responsibility for Health System required continued education and owns professional growthPerforms tasks of a clinical nature within scope of assigned duties and clinical expertiseCommunicate effectively in both oral and written form, as appropriate for the needs of the audiencePerforms other duties as assigned or required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Associate's Degree (or higher) in NursingCurrent, unrestricted RN license in the state of employment1+ years of experience in a hospital, acute care, or direct care settingIntermediate level of proficiency to navigate Windows based environment and the ability to typeAbility to work one Saturday, quarterly

Preferred Qualifications:

Bachelor's Degree in Nursing (BSN)Previous background in managed careCertified Case Manager (CCM)1+ years of Case management experienceExperience or exposure to discharge planning

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

   

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    

 

#RPO #RED #RPOLinkedin

Read Less

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

The Care Manager RN - Per Diem provides leadership in the coordination of patient-centered care across the continuum, develops a safe discharge plan through collaboration with the patients/caregivers and multidisciplinary healthcare team to arrange appropriate post discharge services and optimal transitions in care. Facilitates appropriate LOS, patient experience, and reimbursement for all patients. Develops and maintains collaborative relationships with all members of the healthcare team.  Through clinical care coordination drives efficient utilization of resources to reduce length of stay, improve patient flow and throughput, limits variation by applying innovative and evidence-based practice, and to reduce the risk of readmission.

Schedule: Flexible Schedule - Required to work 1 Saturday Quarterly

Location: 175 Foreriver Parkway, Portland, ME

Primary Responsibilities:

Maintains a working knowledge of care management, care coordination changes, utilization review changes, authorization changes, contract changes, regulatory requirements, etc.; serves as an educational resource to all Health System staff regarding utilization reviewAssumes roles in assessment physical, psychosocial, & economic needs for transition of care planning to a variety of levels of care, delegates to others as appropriate Documents, verifies, and validates specific data required to monitor and evaluate interventions and outcomesInterviews and collects patient specified data and chart review related to readmission and appropriately notifies care teamCommunicates telephonically and electronically with outpatient providers to enhance the continuum of careIntegrates performance improvement principles and customer service excellence principles into all aspects of job responsibilities, practice and governmental commercial payer guidelinesAdheres to the policies, procedures, rules, regulations, and laws of the hospital and all federal and state regulatory bodiesAssume responsibility for Health System required continued education and owns professional growthPerforms tasks of a clinical nature within scope of assigned duties and clinical expertiseCommunicate effectively in both oral and written form, as appropriate for the needs of the audiencePerforms other duties as assigned or required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Associate's Degree (or higher) in NursingCurrent, unrestricted RN license in the state of employment1+ years of experience in a hospital, acute care, or direct care settingIntermediate level of proficiency to navigate Windows based environment and the ability to typeAbility to work one Saturday, quarterly

Preferred Qualifications:

Bachelor's Degree in Nursing (BSN)Previous background in managed careCertified Case Manager (CCM)1+ years of Case management experienceExperience or exposure to discharge planning

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

   

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    

 

#RPO #RED #RPOLinkedin

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Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

The Care Manager RN - Per Diem provides leadership in the coordination of patient-centered care across the continuum, develops a safe discharge plan through collaboration with the patients/caregivers and multidisciplinary healthcare team to arrange appropriate post discharge services and optimal transitions in care. Facilitates appropriate LOS, patient experience, and reimbursement for all patients. Develops and maintains collaborative relationships with all members of the healthcare team.  Through clinical care coordination drives efficient utilization of resources to reduce length of stay, improve patient flow and throughput, limits variation by applying innovative and evidence-based practice, and to reduce the risk of readmission.

Schedule: Flexible Schedule - Required to work 1 Saturday Quarterly

Location: 175 Foreriver Parkway, Portland, ME

Primary Responsibilities:

Maintains a working knowledge of care management, care coordination changes, utilization review changes, authorization changes, contract changes, regulatory requirements, etc.; serves as an educational resource to all Health System staff regarding utilization reviewAssumes roles in assessment physical, psychosocial, & economic needs for transition of care planning to a variety of levels of care, delegates to others as appropriate Documents, verifies, and validates specific data required to monitor and evaluate interventions and outcomesInterviews and collects patient specified data and chart review related to readmission and appropriately notifies care teamCommunicates telephonically and electronically with outpatient providers to enhance the continuum of careIntegrates performance improvement principles and customer service excellence principles into all aspects of job responsibilities, practice and governmental commercial payer guidelinesAdheres to the policies, procedures, rules, regulations, and laws of the hospital and all federal and state regulatory bodiesAssume responsibility for Health System required continued education and owns professional growthPerforms tasks of a clinical nature within scope of assigned duties and clinical expertiseCommunicate effectively in both oral and written form, as appropriate for the needs of the audiencePerforms other duties as assigned or required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Associate's Degree (or higher) in NursingCurrent, unrestricted RN license in the state of employment1+ years of experience in a hospital, acute care, or direct care settingIntermediate level of proficiency to navigate Windows based environment and the ability to typeAbility to work one Saturday, quarterly

Preferred Qualifications:

Bachelor's Degree in Nursing (BSN)Previous background in managed careCertified Case Manager (CCM)1+ years of Case management experienceExperience or exposure to discharge planning

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

   

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    

 

#RPO #RED #RPOLinkedin

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"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of IN, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needsValid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related eventsProficiency with MS Office4+ years of experience in pharmacy or healthcare account management, in a client-facing support role

Soft Skills:

Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

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This position is Onsite. Our office is located at 115 W WAUSAU AVE, WAUSAU Wisconsin.

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

As a COBRA Inventory Manager, you'll be a key part of a team that helps ensure members receive timely communications, accurate billing, and seamless account support. If you enjoy staying organized, working with details, and making a difference behind the scenes, this role offers a great opportunity to build valuable administrative and operations experience.

Why You'll Love This Role
This is a great opportunity for someone who is detail-oriented, organized, and enjoys a mix of administrative, operational, and customer support work. You'll gain experience in benefits administration, learn a variety of business systems, and be part of a collaborative team that plays an essential role in supporting customers and business operations every day.  

What are the reasons to consider working for UnitedHealth Group? Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for job-related courseworkAdoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) · More information can be downloaded at: http://uhg.hr/

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W. Wausau Ave., Wausau, WI 54401. 

We offer weeks of paid on the job / shadow training. The hours during training will be 7:00am - 5:00pm CST, Monday - Friday. Duration of the training is based on the individual candidate and their needs. More details on the training will be discussed further during the interview process by the hiring manager.  

  

Primary Responsibilities

Manage incoming and outgoing customer communications, including mail, email, fax, and system-generated notices.Process payments, account transactions, and electronic files to support accurate and timely COBRA administration.Prepare, scan, index, and maintain documents to ensure records are organized and accessible.Monitor shared inboxes and communication channels, ensuring inquiries are routed and addressed promptly.Support payment reconciliation activities, including cash posting and balancing daily transactions.Maintain spreadsheets, databases, and operational records to support reporting, audits, and process improvements.Collaborate with team members across departments to ensure a positive customer experience and efficient operations.Help keep the team running smoothly by supporting inventory management and special projects as needed.Utilize internal systems and Microsoft Office applications to manage daily work activities.

  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED Must be 18 years of age OR older1+ years of experience in Microsoft Word (creating documents) and Microsoft Excel (creating spreadsheets, sorting, and data entry)1+ years of customer service experience analyzing and solving customer problems.Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 115 W. Wausau Ave., Wausau, WI 54401. 

  

Preferred Qualifications:

COBRA experienceExperience within the Healthcare industryCall center experience

  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 

  

  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  

#RPO #RED #RPOLinkedIn

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