• Remote Customer Implementation Manager  

    - Douglas County
    Raft is the intelligent logistics platform that’s rewriting the techno... Read More
    Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, we’re searching for a Customer Implementation Manager who is excited by the prospect of working in a rapidly growing international scale-up. We have significant runway thanks to our most recent Series B funding, which we raised from some of the best investors in the space: Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam) and Dynamo Ventures (Sennder, Stord, Gatik). As a Customer Implementation Manager, you will be essential in onboarding both new and existing customers to the Raft platform. You will manage the technical integration of customer projects, ensuring the design, development, and deployment of Raft create value for the customer. In addition, you will support customer process improvements, helping optimise their operations and enhance their experience with Raft. Using your technical skills, project management expertise and strong interpersonal skills, you will coordinate resources, track milestones, and ensure customers achieve their desired outcomes through their partnership with Raft. Day-to-day you will: Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully. Function as the main contact for onboarding schedules, deliverables, and risk management. Create and manage scalable implementation project plans for a portfolio of enterprise customers. Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations. Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase. Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live. Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects. Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases. Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution. We specifically want someone who has: Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment. Knowledge/experience of the Freight Forwarding industry would be a plus. Great people skills and at ease communicating with stakeholders from all levels of an organisation. Sound business judgment and decision-making abilities. Lead end-to-end technical implementations of Raft, owning onboarding, configuration, integration, testing, and go-live for enterprise customers. Manage and execute integrations using APIs and EDI standards collaborating closely with customer technical teams. Perform hands-on technical troubleshooting across integrations, data pipelines, and system configurations; analyze logs, payloads, and error responses to identify root causes. Document integration architectures, data flows, and implementation outcomes to support long-term customer success and scalability. The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes. Apply because you want to... Have the opportunity to work in a global market and compete with best in class companies who are on the front line of innovation Work in a modern Product-led company Get exposure to working with stakeholders on a global level across different industries Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth Work in a multicultural environment Read Less
  • Company Description We are SGS – the world's leading testing, inspecti... Read More
    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description This position is responsible for the sale of analytical services to existing and prospected customers, as well as securing business opportunities to meet revenue targets. Applying the sales process, the successful candidate will generate revenue for SGS Health and Nutrition. Generate leads and sales through client and prospect relationship development. Close sales on prospective clients and maintain functional relationship with major accounts. Develop relationships with current clients to maintain business and obtain additional business from other areas within the account and referrals. Obtain master service agreements with perspective clients. Market research to assist in annual marketing and sales plan and assist the business development team with marketing ideas. Attend annual conference and assist with organization and implementation of marketing and sales activities and follow up on leads from referrals, trade shows, advertising and the Company’s website. Generate proposals for existing clients and prospects. Assist in the development of materials and implementation of marketing plan. Follow-up with new clients to ensure that the Company is meeting their needs and to expand business within a current client’s organization. Discuss with management new trends or new programs that should be explored that will improve or enhance the business and increase sales. Follow through on campaigns developed by the business development team and maintain sufficient detail on how new accounts and new leads were added. Work proficiently with contact database to input leads and perform utilities to maintain proper contact with existing and potential clients Participate actively in all appropriate industry organizations when requested to promote the Company and its services Compensation The expected salary range for this position is $105,000 - $130,000 USD annually and includes the Health and Nutrition Sales Comission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role. Health: Medical, dental and vision insurance, life insurance, employee assistance programs. Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment). Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program Work-Life Balance: Paid-time off and family leave In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Qualifications Qualifications Four-year degree in relevant field (e.g., Business, marketing, life science). Advance degree preferred MBA, MS) Over five years of business development experience in sales/marketing Business development experience with pharmaceutical and medical device companies and CDMO Technical and industry knowledge Client-focused mentality Excellent follow-up and follow-through Ensure proper maintenance and organization of marketing and sales resources. This role requires up to 40% travel for meetings, training, and business needs regionally within California (Candidate should be based within the San Francisco area) Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. Read Less
  • Remote Regional Sales Manager (Mexico City)  

    - Tarrant County
    Skeletons, lasers, tattoo buses — the Torq brand grabs attention like... Read More
    Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. We are looking for an experienced and motivated Regional Sales Manager for our new Mexico territory. You will be responsible for positioning Torq’s security solution within our Strategic prospects and customers, and for developing a comprehensive account strategy that aligns with the company's goals and objectives as well as collaborate with cross-functional teams to ensure business growth. This is a remote position based in Mexico City. What you will be doing : Sell an AI SOC platform transforming SecOps from triage through remediation. Land, adopt, expand, and deepen sales opportunities Execute against a territory coverage plan and consistently deliver on quarterly revenue targets Developing and building close long-term strategic relationships with prospects, customers and channel partners Expand relationships and orchestrate complex deals across more diverse business stakeholders. What We’re Looking For: 5-10+ years of direct sales experience selling security software . You have a measurable track record in new business development and over-achieving sales targets. Experience in selling complex enterprise security software solutions and ability to adapt to fast-growing and changing environments Experience in the “C” suite, strong executive presence and polish, and excellent listening skills. Experience with target account selling, solution selling, and/or consultative sales techniques Hunter mentality with solid Sales DNA e.g. CoM, Challenger and MEDDICC Please apply if your experience is close but doesn’t fulfill all requirements. Torq is building an outstanding company. We are focused on hiring great people with different backgrounds, perspectives, and experiences to achieve our goals. As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We build AI for a living, and we encourage candidates to use it to prep, research, and sharpen their best work. But we're hiring humans, not chatbots. We want the real you. Use AI to tighten your resume, prep for interviews, research Torq, and outline ideas for written responses. Show up as yourself for live interviews, final assessments (the voice, logic, and reasoning need to be yours), and anywhere we're evaluating how you think — not how you prompt. Excited about our vision and ready to make an impact as we grow? We'd love to see what you can bring to the team. Read Less
  • Remote Customer Success Manager  

    - Hennepin County
    About Invoca Invoca is the leading AI-powered conversation intelligenc... Read More
    About Invoca Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. We operate by five Operating Principles: Customers First, Anchored in “5 Whys” – We keep customers at the center, dig past the initial ask to the root cause, and play the long game to help them grow and stay. “Invoca Nice” = Direct + Kind – We say the hard thing directly and with care, receive feedback with curiosity, and embrace productive, respectful debate. Act Like an Owner – We own our outcomes, operate with high agency and a bias for action, and put impact ahead of politics. Raise the Bar for Everyone – We redesign what slows us down, recognize those who raise standards, and refuse to settle for mediocre work. Bring the Intensity – We move at “AI speed,” stay responsive and reliable, finish what we start, and meet the moment when it matters. If these principles resonate with you, we’d love for you to join us – we are building something special. About the Team Our Customer Success team is the engine behind long-term customer value at Invoca. We partner closely with our Healthcare customers – from multi-location provider groups and health systems to digital health and patient-acquisition marketers – to turn conversation intelligence into measurable business outcomes. Working hand-in-hand with Sales, Product, Marketing, and Support, the team drives adoption, retention, and expansion while serving as the voice of the customer inside Invoca. We win as a team: we share playbooks, celebrate each other’s wins, and hold a high bar for the impact we deliver to the people and organizations we serve. About the Role We are looking for an experienced Customer Success Manager to advise and support a portfolio of customers within the Healthcare segment, managing $3–$5M in revenue. Reporting to the Vice President of Customer Success, you will leverage both human and digital touchpoints to guide customers throughout their lifecycle – driving adoption, expansion, and retention. This is a highly strategic, relationship-driven role where you will act as a trusted advisor, helping healthcare organizations maximize their investment in Invoca’s AI-powered platform to improve patient acquisition, patient experience, and contact center performance. You will use customer data, health indicators, and automation to deliver personalized, proactive engagement that drives business impact, and you’ll collaborate with cross-functional teams to ensure customers get the right resources at the right time – always with appropriate care for the compliance-sensitive nature of healthcare data. Our goal is to empower customers with actionable insights, making their organizations more successful because of Invoca. You Will Own and manage a portfolio of Healthcare customers, deeply understanding their business goals, patient-acquisition strategies, and operational challenges to drive engagement and success. Develop and execute strategic account plans that maximize adoption, retention, and expansion across each account. Use data-driven insights and automation tools (e.g., Gainsight, Salesforce) to deliver the right message to the right customer at the right moment. Apply AI in your day-to-day workflow – using AI-assisted tools to analyze account health, surface risks and opportunities, prepare business reviews, and personalize customer communications at scale – so you spend more time on high-value strategic work. Confidently articulate the value of Invoca’s AI-powered conversation intelligence to customers, translating platform capabilities into outcomes that matter to healthcare marketers, patient-access leaders, and contact center teams. Act as a strategic consultant, providing best practices and tailored solutions for each customer’s needs, with sensitivity to healthcare regulatory and privacy considerations (e.g., HIPAA/PHI handling). Lead customer training, business reviews, and enablement sessions through email, calls, and scheduled meetings. Proactively identify risks and opportunities, mobilizing internal teams (Sales, Product, Marketing, and Support) as needed. Advocate for customers internally, providing feedback that influences product development and innovation. Foster long-term relationships that drive high satisfaction, advocacy, and loyalty. You Have 4+ years of Customer Success or Account Management experience in B2B SaaS. 3+ years working with enterprise software, preferably serving Healthcare or another regulated, compliance-sensitive industry. Demonstrated AI fluency – you actively use AI tools in your work and can show how you apply them to be more effective, accurate, and efficient (e.g., drafting and synthesizing, analysis, research, and preparation). You’re eager to keep learning as AI capabilities evolve. Strong project management skills, with experience prioritizing competing initiatives. The ability to consult and communicate effectively with all levels of an organization, from end users to executives. Genuine passion for AI-driven technology and how it transforms customer engagement. Background in digital marketing, advertising technology, or performance marketing, with an understanding of how marketers optimize customer (or patient) acquisition and engagement. Bonus Experience Experience working with Contact Centers and associated technologies (CCaaS, e.g., Genesys, Five9, or similar) Familiarity with healthcare marketing or patient-access environments, and awareness of HIPAA and related privacy requirements. Familiarity with tools such as Adobe Analytics, Google Ads, Contentful, HubSpot, FullStory, or similar. Experience using Salesforce, Gainsight, and other SaaS platforms. BA/BS degree preferred. Location This is a remote-first role. We are currently hiring in the following locations: United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area Canada: Toronto (AI/ML technical roles only) Candidates must be based within ~2 hour drive of these areas. Business travel will be required, mostly to Customer sites and occasionally for internal meetings. Compensation, Benefits Read Less
  • Remote Business Development Manager - Pharmaceutical (Remote) - West Coast  

    - San Joaquin County
    Company Description We are SGS – the world's leading testing, inspecti... Read More
    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description This position is responsible for the sale of analytical services to existing and prospected customers, as well as securing business opportunities to meet revenue targets. Applying the sales process, the successful candidate will generate revenue for SGS Health and Nutrition. Generate leads and sales through client and prospect relationship development. Close sales on prospective clients and maintain functional relationship with major accounts. Develop relationships with current clients to maintain business and obtain additional business from other areas within the account and referrals. Obtain master service agreements with perspective clients. Market research to assist in annual marketing and sales plan and assist the business development team with marketing ideas. Attend annual conference and assist with organization and implementation of marketing and sales activities and follow up on leads from referrals, trade shows, advertising and the Company’s website. Generate proposals for existing clients and prospects. Assist in the development of materials and implementation of marketing plan. Follow-up with new clients to ensure that the Company is meeting their needs and to expand business within a current client’s organization. Discuss with management new trends or new programs that should be explored that will improve or enhance the business and increase sales. Follow through on campaigns developed by the business development team and maintain sufficient detail on how new accounts and new leads were added. Work proficiently with contact database to input leads and perform utilities to maintain proper contact with existing and potential clients Participate actively in all appropriate industry organizations when requested to promote the Company and its services Compensation The expected salary range for this position is $105,000 - $130,000 USD annually and includes the Health and Nutrition Sales Comission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role. Health: Medical, dental and vision insurance, life insurance, employee assistance programs. Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment). Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program Work-Life Balance: Paid-time off and family leave In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Qualifications Qualifications Four-year degree in relevant field (e.g., Business, marketing, life science). Advance degree preferred MBA, MS) Over five years of business development experience in sales/marketing Business development experience with pharmaceutical and medical device companies and CDMO Technical and industry knowledge Client-focused mentality Excellent follow-up and follow-through Ensure proper maintenance and organization of marketing and sales resources. This role requires up to 40% travel for meetings, training, and business needs regionally within California (Candidate should be based within the San Francisco area) Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. Read Less
  • Remote Customer Activation Manager | Mid-Market  

    - Hamilton County
    About Ramp Ramp is a financial operations platform designed to save co... Read More
    About Ramp Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year. Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100 , CNBC Disruptor 50 , and TIME Magazine’s 100 Most Influential Companies . About the Role Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of the team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth. What You’ll Do Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed Become an expert in the full range of integration and configuration options for Ramp’s suite of products Partner closely with the product team to ensure customer feedback is reviewed and prioritized Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach What You'll Need Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization Exceptional project management and time management skills Excellent verbal and written communication skills Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively Proven track record of exceeding quota and/or outperforming key target metrics Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast paced environment Nice to Haves Bachelor’s degree from an accredited university Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience with financial services sales Experience at a high-growth startup For candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000- $158,300. Benefits (for U.S.-based full-time employees) 100% medical, dental Read Less
  • Remote Customer Success Manager  

    - Lancaster County
    About Invoca Invoca is the leading AI-powered conversation intelligenc... Read More
    About Invoca Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. We operate by five Operating Principles: Customers First, Anchored in “5 Whys” – We keep customers at the center, dig past the initial ask to the root cause, and play the long game to help them grow and stay. “Invoca Nice” = Direct + Kind – We say the hard thing directly and with care, receive feedback with curiosity, and embrace productive, respectful debate. Act Like an Owner – We own our outcomes, operate with high agency and a bias for action, and put impact ahead of politics. Raise the Bar for Everyone – We redesign what slows us down, recognize those who raise standards, and refuse to settle for mediocre work. Bring the Intensity – We move at “AI speed,” stay responsive and reliable, finish what we start, and meet the moment when it matters. If these principles resonate with you, we’d love for you to join us – we are building something special. About the Team Our Customer Success team is the engine behind long-term customer value at Invoca. We partner closely with our Healthcare customers – from multi-location provider groups and health systems to digital health and patient-acquisition marketers – to turn conversation intelligence into measurable business outcomes. Working hand-in-hand with Sales, Product, Marketing, and Support, the team drives adoption, retention, and expansion while serving as the voice of the customer inside Invoca. We win as a team: we share playbooks, celebrate each other’s wins, and hold a high bar for the impact we deliver to the people and organizations we serve. About the Role We are looking for an experienced Customer Success Manager to advise and support a portfolio of customers within the Healthcare segment, managing $3–$5M in revenue. Reporting to the Vice President of Customer Success, you will leverage both human and digital touchpoints to guide customers throughout their lifecycle – driving adoption, expansion, and retention. This is a highly strategic, relationship-driven role where you will act as a trusted advisor, helping healthcare organizations maximize their investment in Invoca’s AI-powered platform to improve patient acquisition, patient experience, and contact center performance. You will use customer data, health indicators, and automation to deliver personalized, proactive engagement that drives business impact, and you’ll collaborate with cross-functional teams to ensure customers get the right resources at the right time – always with appropriate care for the compliance-sensitive nature of healthcare data. Our goal is to empower customers with actionable insights, making their organizations more successful because of Invoca. You Will Own and manage a portfolio of Healthcare customers, deeply understanding their business goals, patient-acquisition strategies, and operational challenges to drive engagement and success. Develop and execute strategic account plans that maximize adoption, retention, and expansion across each account. Use data-driven insights and automation tools (e.g., Gainsight, Salesforce) to deliver the right message to the right customer at the right moment. Apply AI in your day-to-day workflow – using AI-assisted tools to analyze account health, surface risks and opportunities, prepare business reviews, and personalize customer communications at scale – so you spend more time on high-value strategic work. Confidently articulate the value of Invoca’s AI-powered conversation intelligence to customers, translating platform capabilities into outcomes that matter to healthcare marketers, patient-access leaders, and contact center teams. Act as a strategic consultant, providing best practices and tailored solutions for each customer’s needs, with sensitivity to healthcare regulatory and privacy considerations (e.g., HIPAA/PHI handling). Lead customer training, business reviews, and enablement sessions through email, calls, and scheduled meetings. Proactively identify risks and opportunities, mobilizing internal teams (Sales, Product, Marketing, and Support) as needed. Advocate for customers internally, providing feedback that influences product development and innovation. Foster long-term relationships that drive high satisfaction, advocacy, and loyalty. You Have 4+ years of Customer Success or Account Management experience in B2B SaaS. 3+ years working with enterprise software, preferably serving Healthcare or another regulated, compliance-sensitive industry. Demonstrated AI fluency – you actively use AI tools in your work and can show how you apply them to be more effective, accurate, and efficient (e.g., drafting and synthesizing, analysis, research, and preparation). You’re eager to keep learning as AI capabilities evolve. Strong project management skills, with experience prioritizing competing initiatives. The ability to consult and communicate effectively with all levels of an organization, from end users to executives. Genuine passion for AI-driven technology and how it transforms customer engagement. Background in digital marketing, advertising technology, or performance marketing, with an understanding of how marketers optimize customer (or patient) acquisition and engagement. Bonus Experience Experience working with Contact Centers and associated technologies (CCaaS, e.g., Genesys, Five9, or similar) Familiarity with healthcare marketing or patient-access environments, and awareness of HIPAA and related privacy requirements. Familiarity with tools such as Adobe Analytics, Google Ads, Contentful, HubSpot, FullStory, or similar. Experience using Salesforce, Gainsight, and other SaaS platforms. BA/BS degree preferred. Location This is a remote-first role. We are currently hiring in the following locations: United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area Canada: Toronto (AI/ML technical roles only) Candidates must be based within ~2 hour drive of these areas. Business travel will be required, mostly to Customer sites and occasionally for internal meetings. Compensation, Benefits Read Less
  • Remote Customer Onboarding Manager - United States  

    - Ramsey County
    Before jumping into all the information about the role and what you ca... Read More
    Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices . With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels , including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic . We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself . We consistently outperform and continue our leadership, and the results speak for themselves . From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables , our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider One vision of true 1-to-1 personalisation driven by the client’s data. Responsible for understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realisation from their investment in Insider One. It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential. The Customer Onboarding Manager is the key member of the Onboarding team. They are responsible for ensuring smooth, timely, and complete Insider One platform adoption and client confidence in their new system. Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will be responsible for providing technical guidance to the client. Supporting clients through setup while having a full understanding of the client's application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner. What You Will Need Minimum 5 years experience in SaaS project management and client onboarding PM qualifications (Agile, PMP, Prince2) is a plus Strong written and verbal communication skills; business fluency in English Strong time and task management skills are a must Strong at Communication with Internal we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. If this sounds like who you are and where you aspire to be, we are excited to meet you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider One on LinkedIn , Instagram , X , Facebook and Medium ! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Read Less
  • Remote Customer Marketing Manager  

    - Hamilton County
    WHO WE ARE Come join the company reinventing data security, empowering... Read More
    WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY Cyera is seeking a dynamic and detail-oriented Customer Marketing Manager to strengthen our relationships with customers and help tell their success stories that inspire trust and fuel growth. You’ll play a key role in expanding advocacy programs, refining customer data, driving engagement through communications, and supporting impactful events and campaigns that elevate the Cyera customer experience. This role is perfect for someone who thrives in a cross-functional environment, enjoys working directly with Customer Success, Product Marketing, and Sales, and wants to help customers become vocal champions of our brand. RESPONSIBILITIES: Customer Advocacy Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Support growth in Deeto signups and manage advocacy pipeline. Partner with Customer Success and Product Marketing to identify and create new customer stories , case studies, and testimonials. Coordinate customer reference requests for sales and content creation. Track and report on advocacy metrics (e.g., review volume, sentiment, and participation). Collaborate with design and content to bring customer stories to life through social, email, and events. Customer Marketing Data Help refine and maintain customer data across Salesforce and other marketing tools. Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting. Analyze data to uncover opportunities for improved segmentation, personalization, and engagement. Customer Communications Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints. Analyze and report on engagement metrics (open/click rates), driving continuous improvement. Campaign Execution Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption). Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact. Event Support Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board , virtual forums, and customer webinars. Collaborate with stakeholders to ensure seamless execution and strong customer participation. REQUIRED QUALIFICATIONS: 2 - 5 years experience in customer marketing , customer advocacy , or related roles in B2B SaaS. Strong communication and storytelling skills with attention to detail. Familiarity with Salesforce , marketing automation platforms , and review platforms (G2, Gartner Peer Insights, Deeto). Proven ability to manage multiple projects simultaneously and meet deadlines. Collaborative, data-driven, and passionate about creating meaningful customer connections. 6–12 Month Success Metrics 3–5 new customer stories or case studies published per quarter. 20% increase in customer reviews across G2 and Gartner Peer Insights. Consistent monthly newsletter delivery with improved open/click rates. Successful support of two major customer events (e.g., Technical Advisory Board, community launch). Established repeatable processes for advocacy, communications, and event execution. LOCATION: New York, Chicago, or St. Louis COMPENSATION INFORMATION: Compensation Range: $100,000 - $110,000. The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance Read Less
  • Full-time Description About the Role We’re looking for a Business Deve... Read More
    Full-time Description About the Role We’re looking for a Business Development Manager to join our team. In this role, you will be responsible for building engaged, mutually beneficial relationships between Safeguard, key accounts, and end users to drive sales growth in the Occupational Health market. The position is a part of our Public Safety sales team and will focus primarily on the customers via an established distribution channel that sells into the Occupational First Aid space. This role is the main point of contact for assigned accounts and is expected to identify and create new opportunities by positioning solutions aligned with customer goals, challenges, and initiatives. You will oversee customer retention, satisfaction, and revenue growth strategies. S/he works cross-functionally with marketing, operations, customer service, and contracting to deliver sales goals. This role can work remotely from any location in the continental U.S. within 50 miles of a major airport. What You’ll Do Build and strengthen customer relationships to achieve long-term partnerships by establishing yourself as a trusted advisor to your assigned accounts Maintain ongoing dialogue to gain an understanding of your assigned accounts to identify their opportunities and challenges and develop a strategy to support their needs Monitor satisfaction level of your assigned accounts and report progress to internal stakeholders Proactively identify opportunities to grow portfolio of products sold into Occupational First Aid accounts across Safeguard product lines Demonstrate and promote the functions and utility of products or services to customers based on their needs. Develop pricing and proposals for customers in conjunction with Commercial Operations Drive new revenue growth within the assigned segment Measure and monitor Key Performance Indicators (KPIs) for assigned accounts to ensure year-over-year growth metrics are achieved Collaborate with internal teams to support Strategic Account efforts in the field Provide sales forecasts and develops growth strategy to support overall Public Safety revenue plan Maintain knowledge of external industry issues that may impact customers Execute new product launches and product-focused promotions led by Marketing Participates in company training events to ensure ability to deliver baseline product training to end users Plans, manages, and attends trade shows and other assigned industry-related events Requirements What We’re Looking For Bachelor’s degree in Business, Finance, or Marketing. Related equivalent experience may be substituted Minimum of 5 years’ field sales experience with a proven track record of meeting/exceeding sales quota within assigned territory and at least 2 years with demonstrated success managing multiple key customer accounts of at least 1M+ in revenue Prior sales experience into Occupational first aid space for at least 3 years with the ability to consistently meet quarterly quota Familiarity with medical terminology and devices is beneficial Advanced computer proficiency includes web browser/internet search, MS Outlook, Word, Excel, and PowerPoint capabilities. Technical competence includes the ability to learn new software and systems. Strong relationship building skills to build trust and rapport with customer account stakeholders and internal stakeholders Sound judgment and analytical skills with demonstrated ability to analyze complex problems and develop alternative solutions. Ability to plan and forecast sales Strong negotiation skills with a record of favorable outcomes that are mutually advantageous to Company, customer, and end user. Impeccable interpersonal skills appropriate to audience and selling situation. Strong written and verbal communication skills including the ability to present necessary information to customers in an understandable and influential way Experience planning and keeping organized with exceptional time management skills English language fluency required. Must have reliable transportation for use in daily duties. Why Join Safeguard Medical? Mission-driven work that makes a real impact Innovative, life-saving products and solutions Collaborative and supportive team environment Opportunities for growth and development About Safeguard Medical At Safeguard Medical, we’re not just shaping the future of emergency medicine—we’re saving lives. With a global presence, we combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts. What We Offer · Competitive salary + bonus opportunity · Medical and dental benefits · 401K with company match · Generous time off Equality, Diversity and Inclusion Safeguard Medical is committed to building an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and make recruitment decisions based on skills, experience and potential. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing an accessible recruitment process and will make reasonable adjustments where needed. Read Less
  • Remote Customer Solutions Manager  

    - Orange County
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
  • Remote Senior Manager, Security Compliance  

    - East Baton Rouge Parish
    GitLab is the intelligent orchestration platform for DevSecOps. GitLab... Read More
    GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, Security Compliance at GitLab, you'll lead and mature our security compliance function while helping the company meet the needs of customers, auditors, and regulators across a growing set of security and compliance requirements. Reporting to the VP of Security Assurance, you'll bring deep expertise in security frameworks, risk-based thinking, and team leadership to guide our certification strategy and strengthen how we manage compliance across the business. In this role, you'll work across Security, Legal, IT, Product, and Engineering to evolve a compliance program that supports both strong security outcomes and business growth. You'll help shape a roadmap that keeps pace with emerging regulations and frameworks, while also improving how the team works through automation, artificial intelligence, and scalable processes. This role is a strong fit for someone who can balance strategic leadership with operational excellence and who sees compliance as an important customer trust and sales enabler. Some examples of our projects: Leading and expanding GitLab's security certification portfolio across commercial, public sector, and industry-specific frameworks while improving the way control testing and assurance activities are performed Driving automation and AI-enabled improvements for risk and compliance workflows so the team can spend less time on manual work and more time on high-value risk analysis and program maturity What you'll do Lead and mentor a team focused on security compliance, providing direction, support, and clear priorities while building a high-performing function. Oversee and expand GitLab's certification portfolio across frameworks such as ISO 27001/17/18, ISO 42001, Service Organization Control 2 (SOC 2), Payment Card Industry (PCI), TiSAX, Cyber Essentials, and Federal Risk and Authorization Management Program (FedRAMP). Partner with cross-functional stakeholders in IT, Security, Legal, Product, and Engineering to integrate governance, risk, and compliance requirements into business processes and technical systems. Drive automation within the function by using scripting, coding, and AI-enabled approaches to improve governance, risk, and compliance workflows, including compliance-as-code and policy-as-code practices. Monitor regulatory changes, emerging frameworks, and industry trends, and use those insights to help shape the team's roadmap and prepare the business for new requirements. Manage relationships with third-party auditors, assessors, and consultants during activities such as external audits, certification reviews, and penetration tests. Strengthen the team's security metrics and reporting practices, including preparing and facilitating regular business reviews and giving leadership clear visibility into progress and risk. Serve as a subject matter expert and thought partner by delivering guidance, training, and security-focused content for internal teams, customers, and senior stakeholders, while helping strengthen GitLab's voice in the broader security market. What you'll bring Extensive experience in security compliance, audit, or related governance, risk, and compliance work, including experience supporting external audits. Deep knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and National Institute of Standards and Technology (NIST), with public sector or FedRAMP experience preferred. Experience leading teams and developing people, with the ability to set direction, manage priorities, and build strong partnerships across a distributed organization. Strong understanding of cloud security, software as a service (SaaS) security models, and DevSecOps practices, with the ability to apply that knowledge in a fast-moving technology environment. A risk-based mindset that goes beyond checklist compliance and focuses on meaningful control design, testing, and continuous improvement. Comfort using automation, scripting, or AI-enabled approaches to reduce manual work and improve the scale and efficiency of compliance programs. Excellent written and verbal communication skills, including the ability to explain complex technical and regulatory topics clearly to auditors, customers, executives, and cross-functional partners. Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or similar credentials are highly desirable. Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position. About the team The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and assurance across the company. Within that group, the security compliance function works at the intersection of customer trust, regulatory readiness, operational rigor, and business growth. The team partners broadly across GitLab to help ensure our controls, certifications, and assurance activities support both secure operations and the needs of a global business. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000 - $245,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process . Read Less
  • Remote Customer Solutions Manager  

    - Forsyth County
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
  • Remote Senior Manager, Security Compliance  

    - Pima County
    GitLab is the intelligent orchestration platform for DevSecOps. GitLab... Read More
    GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, Security Compliance at GitLab, you'll lead and mature our security compliance function while helping the company meet the needs of customers, auditors, and regulators across a growing set of security and compliance requirements. Reporting to the VP of Security Assurance, you'll bring deep expertise in security frameworks, risk-based thinking, and team leadership to guide our certification strategy and strengthen how we manage compliance across the business. In this role, you'll work across Security, Legal, IT, Product, and Engineering to evolve a compliance program that supports both strong security outcomes and business growth. You'll help shape a roadmap that keeps pace with emerging regulations and frameworks, while also improving how the team works through automation, artificial intelligence, and scalable processes. This role is a strong fit for someone who can balance strategic leadership with operational excellence and who sees compliance as an important customer trust and sales enabler. Some examples of our projects: Leading and expanding GitLab's security certification portfolio across commercial, public sector, and industry-specific frameworks while improving the way control testing and assurance activities are performed Driving automation and AI-enabled improvements for risk and compliance workflows so the team can spend less time on manual work and more time on high-value risk analysis and program maturity What you'll do Lead and mentor a team focused on security compliance, providing direction, support, and clear priorities while building a high-performing function. Oversee and expand GitLab's certification portfolio across frameworks such as ISO 27001/17/18, ISO 42001, Service Organization Control 2 (SOC 2), Payment Card Industry (PCI), TiSAX, Cyber Essentials, and Federal Risk and Authorization Management Program (FedRAMP). Partner with cross-functional stakeholders in IT, Security, Legal, Product, and Engineering to integrate governance, risk, and compliance requirements into business processes and technical systems. Drive automation within the function by using scripting, coding, and AI-enabled approaches to improve governance, risk, and compliance workflows, including compliance-as-code and policy-as-code practices. Monitor regulatory changes, emerging frameworks, and industry trends, and use those insights to help shape the team's roadmap and prepare the business for new requirements. Manage relationships with third-party auditors, assessors, and consultants during activities such as external audits, certification reviews, and penetration tests. Strengthen the team's security metrics and reporting practices, including preparing and facilitating regular business reviews and giving leadership clear visibility into progress and risk. Serve as a subject matter expert and thought partner by delivering guidance, training, and security-focused content for internal teams, customers, and senior stakeholders, while helping strengthen GitLab's voice in the broader security market. What you'll bring Extensive experience in security compliance, audit, or related governance, risk, and compliance work, including experience supporting external audits. Deep knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and National Institute of Standards and Technology (NIST), with public sector or FedRAMP experience preferred. Experience leading teams and developing people, with the ability to set direction, manage priorities, and build strong partnerships across a distributed organization. Strong understanding of cloud security, software as a service (SaaS) security models, and DevSecOps practices, with the ability to apply that knowledge in a fast-moving technology environment. A risk-based mindset that goes beyond checklist compliance and focuses on meaningful control design, testing, and continuous improvement. Comfort using automation, scripting, or AI-enabled approaches to reduce manual work and improve the scale and efficiency of compliance programs. Excellent written and verbal communication skills, including the ability to explain complex technical and regulatory topics clearly to auditors, customers, executives, and cross-functional partners. Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or similar credentials are highly desirable. Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position. About the team The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and assurance across the company. Within that group, the security compliance function works at the intersection of customer trust, regulatory readiness, operational rigor, and business growth. The team partners broadly across GitLab to help ensure our controls, certifications, and assurance activities support both secure operations and the needs of a global business. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000 - $245,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process . Read Less
  • Remote Customer Marketing Manager  

    - Orange County
    WHO WE ARE Come join the company reinventing data security, empowering... Read More
    WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY Cyera is seeking a dynamic and detail-oriented Customer Marketing Manager to strengthen our relationships with customers and help tell their success stories that inspire trust and fuel growth. You’ll play a key role in expanding advocacy programs, refining customer data, driving engagement through communications, and supporting impactful events and campaigns that elevate the Cyera customer experience. This role is perfect for someone who thrives in a cross-functional environment, enjoys working directly with Customer Success, Product Marketing, and Sales, and wants to help customers become vocal champions of our brand. RESPONSIBILITIES: Customer Advocacy Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Support growth in Deeto signups and manage advocacy pipeline. Partner with Customer Success and Product Marketing to identify and create new customer stories , case studies, and testimonials. Coordinate customer reference requests for sales and content creation. Track and report on advocacy metrics (e.g., review volume, sentiment, and participation). Collaborate with design and content to bring customer stories to life through social, email, and events. Customer Marketing Data Help refine and maintain customer data across Salesforce and other marketing tools. Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting. Analyze data to uncover opportunities for improved segmentation, personalization, and engagement. Customer Communications Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints. Analyze and report on engagement metrics (open/click rates), driving continuous improvement. Campaign Execution Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption). Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact. Event Support Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board , virtual forums, and customer webinars. Collaborate with stakeholders to ensure seamless execution and strong customer participation. REQUIRED QUALIFICATIONS: 2 - 5 years experience in customer marketing , customer advocacy , or related roles in B2B SaaS. Strong communication and storytelling skills with attention to detail. Familiarity with Salesforce , marketing automation platforms , and review platforms (G2, Gartner Peer Insights, Deeto). Proven ability to manage multiple projects simultaneously and meet deadlines. Collaborative, data-driven, and passionate about creating meaningful customer connections. 6–12 Month Success Metrics 3–5 new customer stories or case studies published per quarter. 20% increase in customer reviews across G2 and Gartner Peer Insights. Consistent monthly newsletter delivery with improved open/click rates. Successful support of two major customer events (e.g., Technical Advisory Board, community launch). Established repeatable processes for advocacy, communications, and event execution. LOCATION: New York, Chicago, or St. Louis COMPENSATION INFORMATION: Compensation Range: $100,000 - $110,000. The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance Read Less
  • Remote Lead Product Manager, Native Mobile  

    SeatGeek believes live events are powerful experiences that unite huma... Read More
    SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for a Lead Product Manager to own the native mobile experience, the iOS and Android apps, which are key to millions of fans discovering, shopping for, and attending live events. This is a high-impact, high-visibility role at the intersection of consumer product, platform technology, and fan engagement. Beyond getting fans to their first great experience, your most important mission is bringing them back. You’ll help define how we build habits, deepen loyalty, and make SeatGeek the first app fans reach for when a new tour drops, a playoff run begins, or a spontaneous night out calls. From home screen real estate to personalized push moments to post-event features that extend the thrill, you’ll help architect the full loop that turns one-time buyers into lifelong fans. You’ll own a surface that lives in fans’ pockets, competes for their attention alongside every other app, and has to earn its place every single day. What you'll do Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices What you have 8+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment 5+ years as an engineer in a role that focused on writing code A foundation of technical excellence that your team can look up to Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership Product-minded engineering experience, especially products that span native mobile, web, and backend systems. Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences. Experience in the sports technology industry is preferred, but not a requirement. This role requires candidates to be based on the East Coast, with preference given to those in the New York City area. Our stack You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. Client Platforms : iOS, Android Languages: Python, Swift, Kotlin Version control: Git (Gitlab) Feature Flag/Experimentation : Eppo Product Analytics/Reporting: Mixpanel, Looker, Hex App Distro for Testing : Firebase, TestFlight Design: Figma Other Product Management Tools: Claude, ChatGPT, Productboard, JIRA Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $152,000 - $220,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. To review our candidate privacy notice, click here . #LI-Remote Read Less
  • Remote Customer Solutions Manager  

    - Alameda County
    About Us: Foundation AI is the only AI Native documents intake automat... Read More
    About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. Provide regular updates and reports to internal stakeholders on client health and usage. Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field. 5+ years of experience in customer success or account management in the technology industry, in the legal sector. 2+ years experience in legal and/or legal software. Strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: Experience working with AI-powered technologies. Exposure to working on an onshore-offshore set up. Experience in managing larger projects with multiple stakeholders. Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues High emotional quotient is desired. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at [email protected] . Learn more about us at www.foundationai.com Read Less
  • Remote Lead Product Manager, Native Mobile  

    - Maricopa County
    SeatGeek believes live events are powerful experiences that unite huma... Read More
    SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for a Lead Product Manager to own the native mobile experience, the iOS and Android apps, which are key to millions of fans discovering, shopping for, and attending live events. This is a high-impact, high-visibility role at the intersection of consumer product, platform technology, and fan engagement. Beyond getting fans to their first great experience, your most important mission is bringing them back. You’ll help define how we build habits, deepen loyalty, and make SeatGeek the first app fans reach for when a new tour drops, a playoff run begins, or a spontaneous night out calls. From home screen real estate to personalized push moments to post-event features that extend the thrill, you’ll help architect the full loop that turns one-time buyers into lifelong fans. You’ll own a surface that lives in fans’ pockets, competes for their attention alongside every other app, and has to earn its place every single day. What you'll do Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices What you have 8+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment 5+ years as an engineer in a role that focused on writing code A foundation of technical excellence that your team can look up to Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership Product-minded engineering experience, especially products that span native mobile, web, and backend systems. Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences. Experience in the sports technology industry is preferred, but not a requirement. This role requires candidates to be based on the East Coast, with preference given to those in the New York City area. Our stack You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. Client Platforms : iOS, Android Languages: Python, Swift, Kotlin Version control: Git (Gitlab) Feature Flag/Experimentation : Eppo Product Analytics/Reporting: Mixpanel, Looker, Hex App Distro for Testing : Firebase, TestFlight Design: Figma Other Product Management Tools: Claude, ChatGPT, Productboard, JIRA Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $152,000 - $220,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. To review our candidate privacy notice, click here . #LI-Remote Read Less
  • Remote Customer Marketing Manager  

    - Dallas County
    WHO WE ARE Come join the company reinventing data security, empowering... Read More
    WHO WE ARE Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security. THE OPPORTUNITY Cyera is seeking a dynamic and detail-oriented Customer Marketing Manager to strengthen our relationships with customers and help tell their success stories that inspire trust and fuel growth. You’ll play a key role in expanding advocacy programs, refining customer data, driving engagement through communications, and supporting impactful events and campaigns that elevate the Cyera customer experience. This role is perfect for someone who thrives in a cross-functional environment, enjoys working directly with Customer Success, Product Marketing, and Sales, and wants to help customers become vocal champions of our brand. RESPONSIBILITIES: Customer Advocacy Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Support growth in Deeto signups and manage advocacy pipeline. Partner with Customer Success and Product Marketing to identify and create new customer stories , case studies, and testimonials. Coordinate customer reference requests for sales and content creation. Track and report on advocacy metrics (e.g., review volume, sentiment, and participation). Collaborate with design and content to bring customer stories to life through social, email, and events. Customer Marketing Data Help refine and maintain customer data across Salesforce and other marketing tools. Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting. Analyze data to uncover opportunities for improved segmentation, personalization, and engagement. Customer Communications Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints. Analyze and report on engagement metrics (open/click rates), driving continuous improvement. Campaign Execution Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption). Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact. Event Support Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board , virtual forums, and customer webinars. Collaborate with stakeholders to ensure seamless execution and strong customer participation. REQUIRED QUALIFICATIONS: 2 - 5 years experience in customer marketing , customer advocacy , or related roles in B2B SaaS. Strong communication and storytelling skills with attention to detail. Familiarity with Salesforce , marketing automation platforms , and review platforms (G2, Gartner Peer Insights, Deeto). Proven ability to manage multiple projects simultaneously and meet deadlines. Collaborative, data-driven, and passionate about creating meaningful customer connections. 6–12 Month Success Metrics 3–5 new customer stories or case studies published per quarter. 20% increase in customer reviews across G2 and Gartner Peer Insights. Consistent monthly newsletter delivery with improved open/click rates. Successful support of two major customer events (e.g., Technical Advisory Board, community launch). Established repeatable processes for advocacy, communications, and event execution. LOCATION: New York, Chicago, or St. Louis COMPENSATION INFORMATION: Compensation Range: $100,000 - $110,000. The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance Read Less
  • Remote Senior Product Manager  

    - Wake County
    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operati... Read More
    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Fuel and energy are among the largest controllable costs any fleet carries, yet most operators still make those decisions with partial data and disconnected tools. Samsara already sees how these fleets actually run and that data is the raw material for a new generation of cost-optimization products. As a Senior Product Manager on this team, you'll own a product area end to end and turn that operational data into products the world's largest fleets rely on to cut fuel spend, run more efficiently, and navigate the shift to electric. Our portfolio spans fuel cost optimization (fuel cards, bulk fuel, partner programs), driver and vehicle efficiency, EVs and energy transition, as well as operational cost intelligence. The exact area you own will be shaped by your strengths and where the team needs you most at the time of joining. In every case, you'll work at the intersection of operational data, financial outcomes, and fleet performance, partnering closely with engineering, design, data science, business development, and go-to-market to ship products that turn Samsara's telematics platform into a cost-optimization and energy-management engine for the world's largest fleets. This is a remote position open to candidates residing in the United States (East and Central Timezones). You should apply if: You want your work to move the physical economy: The products you ship will help real fleets spend less on fuel, waste less energy, and keep goods and people moving. You want real ownership: You'll own a product area's vision, strategy, and roadmap. If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages your personal development and rewards ownership. You're drawn to hard, open-ended problems: Much of this space has no playbook yet, especially as we ship AI-powered products into workflows that have never had them. You appreciate candid feedback and an experimental mindset : Samsara employees challenge the status quo and recognize failure as part of the learning process. We encourage each other to be honest and hold ourselves to high standards. In this role, you will: Own the product vision, strategy, and roadmap for a key product area, which may include fuel cost optimization, fleet efficiency, energy management, or operational cost intelligence. Translate Samsara's operational data (telematics, fuel consumption, idling, routing, vehicle health) into products that help customers reduce costs and improve fleet performance. Run deep discovery with the people who live these problems: fleet owners, fuel managers, operations leaders, and finance teams. Prototype and design MVPs yourself - clickable flows, working demos, rough cuts, often AI-assisted - to pressure-test ideas with customers before committing engineering time. Ship end-to-end experiences with design, engineering, and data science - from backend pipelines and partner integrations to the dashboards and mobile surfaces customers use every day. Define success metrics, build business cases for new initiatives, and drive a continuous cycle of experimentation and iteration grounded in data and customer feedback. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 5+ years in product management, with a track record of shipping products used by real customers at scale. You can point to something you designed, prototyped or built yourself and a cross-functional launch you drove end to end; you have both the maker and the operator in you. You're hands-on with data: you can find what you need, build a way to measure what isn't being measured, define the KPIs that matter, and work as an equal with data science. Strong customer-research instincts, and a habit of turning what you learn into strategy that ships. Excellent communication skills; able to align cross-functional stakeholders (engineering, marketing, legal, GTM) and translate complex tradeoffs for diverse audiences. Bachelor’s degree or equivalent practical experience. An ideal candidate also has: Experience shipping products that depend on partnerships, integrations, or external data - ecosystems beyond your own engineering team. Domain experience in one or more of: fuel/energy, fleet management, fintech/payments, logistics, or electric vehicles. Experience shipping AI- or ML-powered features. 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