Description
At TACO BELL, as a Team Member, you could be the smiling face that greets and serves customers. Or you could be the awesome food champion that prepares the best tacos and burritos for our amazing customers. Whatever job you do, you know what you do matters - to your team and to your customers.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the
job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do.You like talking - a lot - even to strangers (despite what your Mom told you). This is important, because you're not able to text message customers.You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - working as a team.- And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
This job posting is for a position in a restaurant that is independently owned and operated by a
franchisee. This means your application will be reviewed by the franchisee who will make any hiring
decisions. If hired, the franchisee will be your employer and is alone responsible for any employment
related matters.
Required qualifications: 16 years or olderLegally authorized to work in the United States Read LessReporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the
policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will
perform hands-on work to train employees, respond to customer service needs, and model appropriate
behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while
motivating the team with the goal of operational excellence.
The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through othersRecruit and equip high quality operators to deliver great customer experiencesBuild a healthy and robust bench of developed and capable Managers and Team MembersLeads performance management process for all employees in their restaurantLead by example be a culture champion and live by Taco Bell HUNGRY principles: Hungry,Understanding, Never Follow, Grateful, Relentless, and YouthfulProvides leadership and coaching, developing Managers and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programsEnsure a safe working and customer experience environment by facilitating safe work behaviors of the teamControl day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfill the needs of a $500k - $2.0m restaurant with average daily transactions of 300-700Ensure local health and safety codes, and company safety and security policies are metDrives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standardsTracks, analyzes and identifies root causes of customer complaints and Speed with Service and leadsmanagement team to implement systematic solutions, performance standards and to provide an objective basis for performance feedbackBuilds SMART action plans to resolve issues in their restaurant Minimum Requirements Is This You? YES WE THINK SO High School minimum, University Degree Preferred1 - 4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibilityBasic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skillsStrong interpersonal and conflict resolution skillsBasic personal computer literacy Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the businessProven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees
happy. Join us on our mission of feeding peoples lives with Ms!
We are about more than just building restaurantswe connect with our fans through their passions including sports, gaming, and musicWe know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyleWe foster a culture of authenticity and believe all people can make a difference
This job posting is for a position in a restaurant that is independently owned and
operated by a franchisee. This means your application will be reviewed by the
franchisee who will make any hiring decisions. If hired, the franchisee will be your
employer and is alone responsible for any employment related matters.
Read LessReporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning
requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at
all times.
The Day-to-Day: Ensure consistent customer satisfaction: Execute the MIC success routine and ensure responsibilities under people, customer, and service are completedEnsure that all Team Members complete their Own Your Zone tasks for their assigned position(s)Ensure that employees are clean and neat in appearancePersonally demonstrate that customer needs are the highest priorityEnsure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relations Developing people: Provide regular feedback to the RGM on the performance of Team MembersProvide ongoing constructive and complimentary feedback to Team MembersActively participate in the training of Team MembersHandle conflicts constructively and work with RGM to achieve resolutionAssist RGM in screening Team Member candidates Act Like an Owner Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing laborOversee proper product preparation, rotation, portioning, cooking, and holding timesAssist RGM with facility maintenance and ensure health and safety standards are followed at all times Minimum Requirements Is This You? Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things doneCustomer-first mindsetStrong interpersonal skillsTeam player and willingness to learn mindset Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding peoples lives with ms!
We are about more than just building restaurantswe connect with our fans through their passions including sports, gaming, and musicWe know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyleWe foster a culture of authenticity for you to feel at home with the Taco Bell family
This job posting is for a position in a restaurant that is independently owned and
operated by a franchisee. This means your application will be reviewed by the
franchisee who will make any hiring decisions. If hired, the franchisee will be your
employer and is alone responsible for any employment related matters.
Read Less
