Shift leaders are generally responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Read LessAn entry-level job, the position of Dunkin' Donuts cashier assumes several job duties. Cashier primary responsibilities include operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Dunkin' Donuts cashiers also regularly clean work stations, brew and grind coffee, restock cups and food items, and assist bakers.
Responsibilities include:
Communicate appropriately with fellow team members, treating others fairly and with respect.Respond positively to feedback and direction given.Hold themselves accountable for their responsibilities on their shift.Adhere to schedule and arrive ready to work on time.Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.Respond to specific guest needs and resolve problems with a sense of urgency.Adhere to Brand standards and systems, delivering quality food and beverage to each guest.Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.Complete all required training and support the training of other team members.Effectively execute restaurant standards and marketing initiatives.Prepare all products following appropriate recipes and procedures.Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.Comply with all restaurant, Brand, and franchisee policies.We love to promote from within! Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
Read LessWe are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Benefits:
Flexible scheduling to meet your needsPaid on the job training providedGrowth potential we promote from withinFree meals and employee discountsMedical benefits and 401k with employer matchEmployee referral program up to $100 cashSummary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include:
Team EnvironmentSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills/QualificationsFluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetenciesGuest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsYou are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
Company IntroductionFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
Read LessWe are looking for Assistant Restaurant Managers to help lead our Dunkin' team!
The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
Assist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team membersOperational Excellence:
Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitability:
Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsSkills and Qualifications:
Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma, or equivalentProficient in math and financial managementCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirementsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:
Develops and maintains relationships with team membersOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective Teams:
Identifies and communicates team goalsMonitors progress, measures results and holds othersCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:
Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesCompany IntroductionNGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees. You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
Read LessCouto Management, operating Dunkin shops in Eastern Mass from the North Shore all the way down to Cape Cod, is currently looking for shift leaders to join our growing team! While everyone knows America runs on Dunkin, we know that Dunkin runs because of our incredible team! Are you ready to come run with us?
Here's what's brewing:
If you are someone who:
Brings your smile to work and goes the extra mile to keep guests happy and coming back;Works well with others in a fast-paced environment; andTakes pride in your workThen we've got the job for you!
Responsibilities include, but are not limited to:
Assists management with the training and supervision of employees.Assists management with completing weekly reports, safety assessments, maintaining all records, etc.Assumes the role of a manager when covering the manager's day off.Assists management in assuring all customers are served in a courteous, accurate and efficient manner.Prepares food and beverages (hot and cold) in accordance with Dunkin Donuts specifications.Handles any additional projects or duties as assigned by management.Qualifications:
6+ months working in quick service retail, preferably in a supervisory role.Must have good communication skills with the ability to read, write and speak English fluently.Must be certified or willing to become certified in all Dunkin Brands courses, ServSafe, and other courses as required by local health departments, the corporate parent or the franchisee.Must possess outstanding interpersonal skills and have the ability to forge strong, mutually respectful relationships with other employees, management and customers.Must be able to meet requirements of the board of health concerning freedom from communicable diseases.Ability to work with people of diverse backgrounds; must be able to work well under stress.Job requirements:
This job often requires long hours and work on weekends and holidays. Shift leaders may be called into work at any time. Regular schedules may be altered at any time to meet shop needs across all shifts.Shift leaders must be willing and able to move up in our company and take on management roles in other/new shops when called upon.Employees must be able to be on their feet continuously for the duration of their shift, typically up to 8 consecutive hours; must be able to reach, including reaching above shoulder level many times in the course of the day; must be able to lift and carry approximately 50 pounds with assistance; must be able to bend, stoop and squat.The perks of working here:
Competitive salaryHealth, dental and vision insuranceVoluntary benefits (AFLAC)Paid time off (vacation and sick)Professional development (we aim for an 80% internal promotion rate!)Fun team outings and eventsFree coffee & donutsEmployee discounts & more!Couto Management provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Couto Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Read LessWe are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.
Responsibilities:
Team Environment: (but not limited)
Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersEmpowers the team to satisfy guests and resolve problemsProvide great guest service, resolving guest issues while being polite and respectfulEducates on the Guest Satisfaction Survey program and ensures receipt are issued with each orderOperational Excellence:
Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:
Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills and Qualifications:
Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Supplemental pay:
TipsOtherBenefits:
Flexible schedulePaid time offHealth insurance401(k)Employee discountOther Read LessAre you passionate about delivering a great guest experience and leading a team to success?
We are looking for talented Shift Leaders to join our Dunkin' team! As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and ensure a friendly guest experience. If you have a great focus, passion for excellence, and strong problem-solving skills, we want you on our team!
Competencies:
Great Focus:Understands and exceeds guest expectationsDisplays a sense of urgency with guestsResolves guest concerns promptlyPassion for:Sets high standards for self and othersConsistently meets or exceeds goalsContributes to overall team performanceProblem Solving and Decision Making:Identifies and resolves issuesMakes decisions effectivelyInterpersonal Relationships & Influence:Develops and maintains relationships with team membersOperates with integrity and treats others with respectSkills and Qualifications:
Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredResponsibilities:
Team Environment:
Support a respectful team environmentCommunicate shift priorities, goals, and results with team membersSupport the training of crew membersProvide coaching and feedback to crew membersOperational Excellence:
Create and maintain a guest-first culture in the restaurantResolve guest issues promptlyEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environmentProfitability:
Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during the shiftEnsure all products are prepared according to Brand standardsLocation: {{location_name}} {{location_address}}
If you are a motivated individual looking to grow your skills in a fun and dynamic environment, apply now to become a part of our Dunkin' team!
Company IntroductionOuimet/Jacks LLC - You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Read LessAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Benefits of working for a Dunkin' franchisee:
Competitive wagesAwesome team-oriented environmentLots of potential for growth within the company for those who work hardProvide excellent guest satisfaction, service speed, and product qualityPrevious experience working in a cafe or quick service restaurant preferredShow passion about results by setting compelling targets and delivering on commitmentsMeet safety and sanitation standardsAnticipate and understand guests' needs and exceed their expectationsWorks well in a team environment Read LessAs a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.
As the day-to-day operator of the store, the Assistant Manager is expected to:
Drive sales and profitability through effective execution of the Company's business planCreate a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship buildingConduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate managementAct as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brandWork with integrity, honesty and accountability in all situationsBenefits of working for a Dunkin' franchisee:
Competitive wagesAwesome team-oriented environmentLots of potential for growth within the company for those who work hardPrevious managerial experience preferred but not required. Previous fast food/quick service restaurant experience required. Top-notch customer service skills. Strong verbal and written communication skills. Excellent leadership and verbal skills. Works well under pressure and is able to multi-task. Financial literacy and analytical/problem solving skills. Reliable transportation required. Must submit to a background check. Knowledge of food safety and serve safe standards a plus. Assist in recruiting, hiring and training a high performing Team.
Read LessShift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackSupport the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coaches restaurant team members to do the sameSchedule restaurant team members for shiftsManage cash over/short during shift and ensures restaurant team members are following cash franchisee management policiesEducation/Experience:
Basic computer skillsFluent in spoken and written EnglishPrevious leadership experience in retail, restaurant or hospitality preferred.Key Competencies:
Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solving. Motivating othersPhysical Demands/Working Conditions:
Standing on feet. Repetitive motion including bending, stooping and reachingLifting objects, ice, products, boxes up to 20 lbs (if applicable)Wearing a headsetWorking in a small space2020 pp Plotder LLC. All rights reserved. This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.
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