Job DescriptionJob Description
Children’s Advocacy Centers™ of Texas, Inc.
Position Description
Manager, Technology Projects & Implementation
Reports To: Chief Operations Officer (COO)
FLSA Status: Salaried, Exempt
Commitment Type: Full Time Ongoing
Work Environment: Hybrid, 2-3 days a week in office required
Base of Operations: 1501 W Anderson Lane, Building B-1, Austin, Texas 78757
PHILOSOPHY
Since 1995, Children’s Advocacy Centers of Texas (CACTX) has led efforts to effectuate change, empower communities, and make the safety of children a top priority in Texas. CACTX and our network of children’s advocacy centers (CACs) have helped over one million children and their families impacted by abuse and crime achieve safety, justice, and healing.
Our dual approach—responding to crimes against children and preventing child sexual abuse—safeguards childhood, building a future in which Texas children can thrive and reach their full potential.
Description: The Manager of Technology Projects & Implementation is responsible for technology project execution at CACTX. Reporting to the COO, this role receives defined project scope, vendor relationships, and strategic direction from leadership, and is accountable for delivery — managing timelines, stakeholders, vendors, and cross-functional teams through implementation and evaluation. A critical dimension of this role is operating within a highly regulated data environment: CACTX works alongside law enforcement, prosecutors, child welfare agencies, and federal grantors, requiring this person to understand the legal and compliance landscape governing data use, sharing, and system access. Beyond compliance, the role demands practical fluency in how data moves, is structured, and is governed across systems — particularly in the context of migrations, integrations, and platform transitions where data integrity and continuity are critical. Critically, this person achieves results through orchestration — directing vendors, technical partners, and internal stakeholders — rather than as a sole practitioner and must bring enough technical depth to lead those relationships credibly.
Essential Job Functions:Receive project handoffs from COO, including defined scope, vendor context, and strategic objectives, and manages the project through to completionManage the full project lifecycle: requirements gathering, workplan development, process design, resource coordination, implementation, testing, and post-go-live evaluationLead and coordinate with vendors, technical partners, and internal stakeholders on application rationalization efforts, platform transitions, and system integrations, including data mapping, migration planning, and validation, ensuring business requirements are clearly understood by technical teams and that technical decisions are communicated back to program and operations staffDirect vendors and internal teams in the execution of
technology platform and product implementations, ensuring alignment with the multi-year
technology strategy roadmap set by the COOIdentify compliance implications of
technology decisions, including data sharing, system access, and vendor contracts, and escalate to COO and legal counsel as appropriateReview and support vendor contracts, BAAs, data use agreements, and SOWs for technical accuracy and alignment with organizational compliance requirementsMaintain project budgets, timelines, and milestone tracking; identify and communicate risks to the COO with recommended mitigation strategiesLead change management and internal communications for assigned projects, including training coordination, stakeholder updates, and adoption supportWork with process and program owners across departments to identify inefficiencies and co-develop recommendations that optimize workflows and ensure staff time and resources are focused on the work that matters mostIn partnership with IT and relevant stakeholders, monitor the evolving
technology and regulatory landscape for emerging risks and develop preliminary mitigation proposals for COO reviewManage vendor performance throughout the project lifecycle, including deliverable tracking, SLA oversight, and escalation coordinationDevelop and maintain project documentation including charters, status reports, risk logs, decision logs, and lessons learned
Minimum Educational and Professional Requirements:5–8 years of experience with application rationalization, SaaS/platform migrations, or case management system implementations, including working with vendors and technical partners through the full delivery lifecycleWorking knowledge of data management concepts including data mapping, data governance, migration validation, and inter-system data flows; able to identify data risks during implementation projects and effectively direct vendors and technical partners in executing migration and validation workProven ability to manage vendor relationships, SOW scope, and third-party deliverablesExperience reviewing or working alongside legal review of contracts, data use agreements, MOUs, BAAs, or vendor SOWs from a technical and operational lensAbility to communicate technical concepts clearly to program staff, executive leadership, and legal and compliance stakeholders who may have no technical backgroundDemonstrated success managing full lifecycle
technology projects, from requirements through go-live, in a cross-functional, multi-stakeholder environmentComfortable working in a mission-driven, resource-conscious nonprofit environment
Preferred Requirements:Experience managing existing
technology platforms through enhancements, upgrades, and ongoing vendor-supported improvementsHands-on experience with system integration concepts such as APIs, data exchange protocols, or middleware toolsExperience managing third-party
technology vendors through a full implementation, including issue escalation and contract enforcementExperience working with structured data in a regulated or compliance-sensitive environment, such as health, legal, or social servicesFamiliarity with cybersecurity and data privacy frameworks such as NIST 800-53, SOC 2, or HIPAA Security Rule requirements
CACTX is an equal opportunity employer. All applications will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender, identity, national origin, veteran, or disability status.
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