Job DescriptionJob Description

You’re invited to join our team of enthusiastic young professionals who are working together to create innovative technology solutions for our clients. Winning Strategies ITS (www.wsits.com) in Newark, NJ is a fast-growing, full-service company providing technology expertise to a wide range of clients. Our services include managed services, Internet hosting, application hosting, website development and desktop support, among others. We manage more than 1000 desktops for small- to medium-size businesses.

Our office is located within walking distance from Newark Penn Station, Newark Broad Street Station, Washington Street Light Rail, and NJ transit bus stops. We also cover 50 percent of parking costs at a nearby parking garage. Many lunch options are within walking distance. The office is also near the NJ Performing Arts Center and the Prudential Center.

We are looking to immediately hire a Technical Support Level 1. The team provides network and workstation support in a managed services environment for multiple clients domestically and in Europe, Asia and Latin America.

 

Responsibilities:

Installing and configuring computer hardware, software, printers and scannersOnboarding and Offboarding Client End-UsersImaging of Desktops & LaptopsMonitoring and maintaining computer systemsSupport Systems Administrator with any projects.Efficiently work tickets via email and phone calls.Provide basic level desktop/server support.Setting up email accounts on Outlook.Basic printer/scanner setup and troubleshootingMalware and virus remediationEnsure proper recording, documentation and closureTroubleshoot basic laptop hardware issuesActs as support for all computer related problems and escalates as necessary. Issues may range from basic application support (Windows, Office, Adobe) to specific application support.Solving basic networking issues (inability to access network shares, unable to connect to internet).Updating hardware inventory information through provided asset management softwareDeploying and maintaining software installationsConducting periodic scheduled maintenance on staff laptops

Requirements:

Experience with Office 365 and Google G SuiteExperience with Active Directory & Azure Active DirectoryExperience with Windows 10 Domain Based EnvironmentsExperience with Troubleshooting VPN Client ConnectivityAbility to communicate technical information, both verbal and written, to a wide range of end-usersStrong troubleshooting and critical thinking skillsAbility to manage multiple support tickets and work independentlyPositive and professional demeanorMust pass a background check

Education/Certification

Associates in Information Technology (or related)A+ and Net+ a plusMicrosoft Certified Systems Engineer (MCSE) or MCITP a plusITIL Foundations certification a plus

This position comes with a comprehensive benefits package that includes Medical, Dental, Prescription, Vision, FSA, 401K, paid holidays, vacation and company sponsored Microsoft Training.

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Job DescriptionJob Description

Job Title: Cable Technician

Location: Rocky Mount, VA

Pay: $20-$25/HR

Shift: Night 9:00 PM-6:00 AM
Company Summary:
Our client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for over forty years, our client provides the resources necessary for their team members to excel and reach their career goals in the communications industry.

Position Summary: 
Anistar is seeking experienced Structured Cable Technicians to provide assistance with the installation, termination, and testing of various types of voice and data cables as well as security/access control equipment. MUST be comfortable working from a lift.

This opportunity has a pay range of $23-$25/HR and is based upon prior low voltage experience

Job Responsibilities:

Pulling and routing CAT5 or CAT6 cable in a new construction and existing structure commercial environmentTerminating data jacksInstalling support structures (ladders, racks, j-hooks)Must be comfortable working from scissor/boom lifts if requiredPulling, routing, installing and terminating structured cabling infrastructure in a commercial environment.

The ideal candidate will possess the following:

2+ years’ experience installing and servicing voice and data systems in Walmart or retail settings.Ownership of basic telecom tools: Punch down, snips, wire strippers, cordless drill, Hard Hat, Boots, Safety Glasses, etc.Familiarity with BICSI, EIA, TIA or NEC Standards.

Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

About Us

At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives.

To search for other exciting opportunities in your area, visit our website at www.anistar.com.

Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. We offer variable hour employment on contract and contract-to-hire opportunities, as well as permanent placement.

Interested Candidates, click “Apply”, or contact the Anistar office at the number listed below.

 

Contact:

Anistar Technologies

PH:     8007503843

Fax:     8882935055

#BHO

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Job DescriptionJob Description

Job Title: Cable Technician

Location: Montgomery, AL 
Pay Rate: $25-30/HR 

Company Summary:

Our client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for over forty years, our client provides the resources necessary for their team members to excel and reach their career goals in the communications industry.

Position Summary: 

Anistar is seeking experienced an Cable Technicians for a long term contract opportunity to provide assistance with the installation, termination, and testing of various types of voice and data cables.

The ideal candidate will under general supervision, maintain a highly analytical and problem solving mindset while working as a team player and must possess the following:

Technicians with exposure on working with various cables that include but are not limited to: twisted pair, coax, power limited tray, stranded, solid conductor low voltage, CAT-5, CAT-6, single & multi mode fiber optic cables. Cable installation includes: pulling, placement, termination, testing, and labeling. Knowledge of Telecom systems, TCP/IP networks, CCTV security, access control & wireless solutions. BICSI cert (current or past) a plus but not needed. We are looking for individuals who will pay attention to detail and work efficiently under minimal supervision.

Job Responsibilities:

Pull, Term, Test  Fiber Optic CableHang AP’sInstall J HooksRead blue prints

Requirements:

2+ year of experience in commercial or data center cabling. • Experience pulling and terminating cables.Ability to climb ladders and insert cable in Access Points. • Solid base knowledge of conduits.Any Coax maker Certs are a plus

About Us: 

At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives.

To search for other exciting opportunities in your area, visit our website at www.anistar.com.

Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. Interested Candidates, click “Apply”, or contact the Anistar office at the number listed below.
 

Contact:

Anistar Technologies

PH:   +18002575597

Fax:   +18882935055

#BHO

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Job DescriptionJob Description

Key Accountabilities:

Regular and predictable onsite attendance and punctualityRespond to Help Desk IT incident and service request ticketsDeploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devicesDeploy, maintain, and troubleshoot Android and iOS devicesTroubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, CitrixImaging of PC’sAssist employees with computer, printing, and networking issuesLiaise with third-party support and PC equipment vendors as neededResearch issue resolutions and create / update documentationMaintain adherence to compliance regulationsMicrosoft office and 365 Support

Skills:

Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10Ability to research PC issues and products as requiredExperience working in a team-oriented, collaborative environmentExperience with a Microsoft Active Directory environmentUnderstanding of basic TCP/IP protocols and network connectivityComputer hardware (A+ certification or equivalent experience)Must be able to lift and handle equipment of up to 50lbsExperience with Microsoft Office365 applicationsExperience with Help Desk ticketing systems Read Less

Job DescriptionJob Description

Manage the implementation of victim services programming across the state or within a specified service area. Recruit, train, develop and manage assigned victim services employees and volunteers. Conducts ongoing community needs assessments to determine best resource allocation and service delivery. May author, manage and monitor grant proposals and active grants. Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service.

This is a hybrid position in which the selected candidate must reside in the state of Missouri. The salary for this position is $55,000.

ESSENTIAL FUNCTIONS:

Provide supervision, technical assistance, mentoring and training to both paid victim services employees (must supervise at least two (2) Victim Services employees) and victim services volunteers, which includes the development of work plans, problem solving and the provision of guidance on issues that arise from working with victims of drunk driving. Review victim services staff and volunteer level of service and performance, taking appropriate steps to facilitate corrections or changes. May author, manager and/or monitor VOCA grant proposals and active grants including reporting to the MADD Mission Support Center. Ensure that appropriate victim assistance programs are in place, monitor and report on the effectiveness of the programs. Identify and coordinate contacts with state resources available to victims such as contacts in the criminal justice system, social welfare agencies, and support groups. Conduct ongoing community needs assessments, analyzing the needs of victims within service areas to determine appropriate resource allocation and best service delivery methods. Provide effective and efficient service to victims in areas not serviced by existing victim services programming. Maintain accurate case records, statistical information, and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. Leads victim centered events and may provide volunteer training May lead special projects, including the development or maintenance of Victim Services statewide/regional processes. May provide essential work around unrestricted revenue generation Other duties as assigned.

POSITION REQUIREMENTS

Bachelor's degree is required in a human services field of study (i.e., social work, psychology, sociology, criminal justice) with a minimum of five years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death) or equivalent experience that includes a minimum of 5-6 of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). Three years of experience as a MADD Lead Victim Services Specialist or with another organization working specifically with crime victims. Prior personnel management and/or leadership is required.

Must have 2+ years of previous experience with fundraising.

Must be able to plan and execute events related to fundraising.

Transportation to court attendance is required along with a flexible schedule. Ability to travel throughout the assigned state or specified service area. Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments. Strong work ethic with the ability to maintain a high activity level. Must have exceptional internal and external customer service orientation. Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. Must have working knowledge of company policies and procedures. Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.

BENEFITS

Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program

How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button

#zr

Company DescriptionMothers Against Drunk Driving (MADD) is a leading nonprofit dedicated to ending impaired driving, supporting victims of drunk and drugged driving, and advocating for stronger traffic safety laws. For more than four decades, MADD has worked to save lives and inspire change through education, awareness, and community engagement. Team members at MADD play a vital role in creating safer roads, supporting families affected by tragedy, and advancing a mission that has made a lasting impact nationwide.Company DescriptionMothers Against Drunk Driving (MADD) is a leading nonprofit dedicated to ending impaired driving, supporting victims of drunk and drugged driving, and advocating for stronger traffic safety laws. For more than four decades, MADD has worked to save lives and inspire change through education, awareness, and community engagement. Team members at MADD play a vital role in creating safer roads, supporting families affected by tragedy, and advancing a mission that has made a lasting impact nationwide. Read Less

Job DescriptionJob Description

Passumpsic Bank is a community bank with offices located in Vermont and New Hampshire. We are committed to serving our customers wherever life takes them.

We are looking for a bright, energetic and highly motivated individual to join our organization as an IT Technician. If you have a passion for and expertise in IT Support, are a proactive problem solver, you work well in a team environment and are interested in helping us take our IT Department to the next level then this is the job for you!

Position Summary:

The position provides internal IT support to Bank employees by performing a variety of information technology support duties in order to ensure smooth delivery of technology services. Monitors, operates, coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, and equipment maintenance and repair. Consults and cooperates with other IT support staff. Technicians may also set up computer equipment, schedule maintenance and be the main point of contact for employees who are experiencing computer issues.

Essential Duties and Responsibilities:

Assist and support users with the use of core banking applications, standard software, Windows, Google Workplace and other related banking business solutions. Answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly and with overall positive satisfaction. Escalate to other IT staff as appropriate while still being responsible for the prompt resolution of the request.

Work with third-party vendors to coordinate banking industry specific software installations, upgrades, technical support requests and monitor vendor accountability.

Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed.

Coordinate and/or develop training to coach, mentor or train co-workers on changes to applications as they are installed, updated or removed.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

With a full line of financial products and services, as well as expert financial advice, we’re a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customers' success.

If you have questions about this position description, please feel free to ask.

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Job DescriptionJob Description

Job Description:

Design and development of embedded software for HVAC control modules.Duties include developing requirements, new software control strategies, addressing issues identified in the current software by using test-driven development methods and production release of integrated software.In addition, Engineer will work in a collaborative team environment to update overall processes for improved software quality.Engineer will work with a global team of software engineers, calibration engineers, validation engineers, release engineers, systems engineers and hardware suppliers to meet program deliverables and milestones.

Responsibilities:

Directly reports to Engineer LeadDesign HVAC control unit softwareWrite and execute SIL (software in the loop) test casesExecute HIL (hardware in the loop) test procedure with real ECU on benchCollaborate with test engineer to define the correct vehicle setup for testingRoad test real time HVAC control performance evaluation and calibrationOff line data analysis for diagnosis and HVAC control performance improvementCollaborate with aerothermal to define correct climatic wind tunnel testing proceduresAssist whole test execution in climatic wind tunnel tests, both in car or in control roomRespect due dates for software releasesMaintenance of the software specification and Lessons Learned creationSupporting the target achieving throughout all the vehicle development phasesSupporting the team for the Harmonization planCollaborating with NAFTA and with the other Regions' counterparts for alignment on programs and evolution of the Best Practices (requirements), methods and toolsDefine software interface with suppliersCollaborate with ECU owner dept (EE) during the whole program lifetimeCollaborate with PCC and other Client dept during validation phaseSupport Quality dept in issues definition and solutions, for whole program lifetimeSupporting the VO team for cost reduction target achievement

Requirements:

Language skills: English (Upper-Intermediate min)Work experience: min 2 yearAbility to work well under pressureAvailable and able to access climatic cells/wind tunnel in extreme ambient temperaturesAvailable to travelGood knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)Good team working and communication skillsBasic leadership and management skillsSelf-starter and motivated to produce results

Preferred:

Basic knowledge of any of these programming languages: Ruby, C, Python, JavaBasic knowledge of model based programming in Simulink/State flowBasic knowledge about the automotive development processSpecific knowledge of HVAC system highly preferableBasic knowledge of car diagnostic tools (DIAnalyzer, CDA, Canoe)Basic knowledge of electronicBasic knowledge of CAN NetworksBasic knowledge of ECU calibration related tools (Vector Canape)Experience with version control repositories (GIT/SVN)

Education:

Electronic, Information Technologies, Automotive or Energetic Master Degree preferableCompany DescriptionZobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.Company DescriptionZobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India. Read Less

Job DescriptionJob Description

Looking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

Responsibilities

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripheralsManage ticket queue to ensure timely resolutionProvide customer support using remote connection softwareProvide thorough documentation on each customer interactionPrioritize ticketing system flow by following SOPs and KB articles for resolutionMeet or exceed KPI goalsTroubleshooting of the following, though not limited to:Advanced desktop issuesVPN connectivityEntry-level server supportHardware issuesLine of business supportOffice 365Active Directory

Requirements

IT Fundamentals and A+ certifications, or equivalent professional experience1+ year of professional help desk experienceStrong customer service skillsHigh attention to detailAbility to follow instructions and policiesAbility to adapt to changing and fast-moving environmentsStrong phone skillsPrior MSP experience preferred

Benefits:

Internal advancement (eligible for promotions every 6 months!)Medical/Dental/Vision health plansPTO/Sick/Holiday payIncredible cultureExplosive company growthTraining provided Read Less

Job DescriptionJob Description

Duties and Responsibilities

Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.

 

Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.

 

Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.

 

Relies upon experience, interpersonal skills and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategyStage, prepare, and deploy computer, peripherals, and devices to the usersBreak/fix support for end user hardware, including but not limited to: laptops, desktops, workstations, printers, and peripheralsOccasionally perform installation of non-standard softwareBreak/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilitiesAbility to successfully troubleshoot 2FA, certificate, CAC, and other authentication issuesAbility to successfully troubleshoot printing issuesFacilitate data migration between computersVirtual desktop supportFamiliarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco JabberProvide technical A/V support including critical videoconference meetingsWorking knowledge of Microsoft server technologies and Dell server hardwareGeneral knowledge to perform high level network troubleshooting analysis, Cisco knowledge preferredCollaborate with vendors or third party support to resolve technical hardware or software issues

 

Qualifications and Skills Requirements

Skills required for this position are typically acquired through the completion of an undergraduate degree and 3+ years of experience. Additional years of experience will be accepted in lieu of a degree.

 

Ability to identify points of failure, areas for improvements, bottlenecksCoordinate resolution of issues in collaboration with various IT teamsHigh knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issuesStrong verbal and written skills, including ability to draft communications and knowledge base articlesParticipation and contribution with the larger teamProvide excellent customer service and remain instinctively curiousMotivated to perform the work as required each day with a desire to improveThe ability to work independently within established guidelinesAbility to communicate effectively with a wide variety of users, both written and verbalFlexibility to support the business across multiple locationsThe candidate must be dependable, well organized, and accountableDemonstrates poise in intense or stressful situations and maintains professionalismLinux administration experience preferredAbility to meet DoD certification requirementsMust be a US Citizen and able to qualify for security clearance

 

Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually. Read Less

Job DescriptionJob Description

Do you love technology? Love gaming? Then we have the perfect opportunity for you. At PayMore you will get to see, touch, and play with the hottest new technology and yesterday’s favorites. Everyday something new walks in that takes us down memory lane or thrusts the team into an excited frenzy to finally have that new piece of tech in their hands. Whatever your tech passion, PayMore will provide the environment to quench even the biggest thirst. Our entry level positions are hands on the tech data entry positions. You will be responsible for evaluating each piece of technology that comes into the store. Once you have collected all the important information about the device you will enter the information into our system, that’s it, very simple and low stress. Our team has lots of fun seeing the different tech that comes in. As you perfect preforming this evaluation and data entry, more doors will open at PayMore. From this entry level position, you can climb to our team lead, store manager, or even district manager. If you would like to hear more about our entry level position or the advancement opportunities, please reach out as positions are filling fast. We are in the process of bringing a minimum of 15 locations to the Washington and Baltimore markets. The sooner you join the team the faster you can position yourself as the front runner for the general manager position or as our first district manager. Hope to hear from you soon.

Bilingual in Spanish and English preferred.

Company DescriptionDaily responsibilities include:

Greet and explain our company processes to incoming customers. Build relationships with customers.
Identify and test a wide range of consumer electronics like Macbooks, iPads, iPhones etc from our customers.
Determine pricing for a wide range of electronics from smartphones, tablets, laptops, game systems and more through our software, and referencing additional resources provided.
Negotiate pricing with our customers while keeping a professional attitude, demeanor and business acumen.
Close sales and generate intake receipts.Company DescriptionDaily responsibilities include:\r\n\r\nGreet and explain our company processes to incoming customers. Build relationships with customers.\r\nIdentify and test a wide range of consumer electronics like Macbooks, iPads, iPhones etc from our customers.\r\nDetermine pricing for a wide range of electronics from smartphones, tablets, laptops, game systems and more through our software, and referencing additional resources provided.\r\nNegotiate pricing with our customers while keeping a professional attitude, demeanor and business acumen.\r\nClose sales and generate intake receipts. Read Less

Job DescriptionJob Description

Seeking an IT Support Technician to join our current support team. The support team is responsible for supporting the end users of various applications including software and hardware solutions that are sold by Total ID Solutions. As a teammate, you will work closely with the IT Staff, President, Sales Team, and office support staff. This individual can help implement the future direction of solutions sold by Total ID Solution and continued migration to leading edge technology across current and future products for the Print to Plastic Industry. This opportunity is available due to the rapid growth and expansion of the company and its internal IT Department. This role is a full-time exempt salaried position based in Wickliffe, Ohio. Telecommuting or remote arrangements will not be considered.

Essential Job Functions:

Develop and promote the overall vision, goals, objectives, and policies for the Technical Support team in-line with the IT Department’s directionWork with other departments within the company to provide world class solutions to support the businessCritically evaluate requests that impact systems and ensure sufficient end-to-end process understanding before making decisions and changesAssist in the problem-solving and technical solutions for projects of basic to moderate complexityWork independently and collaboratively with end users and/or technical staff in defining strategic solutionsProvide necessary technical documentation for internal useLead and assist the gathering of end user requirements

Qualifications:

BS/BA in Computer Science, Management Information Systems (MIS), or related IT degree is preferred, but not requiredIT and business/industry work experience preferred but not requiredHighly skilled in phone and customer service with end user support.Experience in managing small cross-functional teams and projects with the ability to influence senior level management and present to the end-user.Experience using Microsoft technologies including SQL Server Management Studio, .NET Framework (4.5 or later), knowledge of MS Excel, MS Access and other databases.Access Control implementation and knowledge preferredPast use of Javascript and/or Python scripting preferredDemonstrated ability to manage complex business strategy and technology projects as well as develop successful solutions to multi-faceted issues as they ariseStrong visionary skills and creativity a mustExcellent verbal, written, and presentation skills, including writing technical documentation, specifications, procedures, and process flows

Please send resume with cover letter when responding.

Company DescriptionOne of the leaders in the Identification/Security industry. Owner has over 30 years in the industry.Company DescriptionOne of the leaders in the Identification/Security industry. Owner has over 30 years in the industry. Read Less

Job DescriptionJob Description

PLEASE:
Do not apply if you #1) cannot travel for work, or #2) you are a Cybersecurity or software specialist. This is a networking/equipment/infrastructure role. Must have a valid driver’s license and be able to board commercial aircraft.

Our candidate is a motivated individual who possesses multiple IT skills and layers of various technical experience. Candidate will be interacting with high-end executives. The ideal candidate is technically skilled, with a ‘can-do’ customer service mindset. Our ideal candidate will earn 6+ figures annually. While performing your duties the employee may be privy to confidential information and may be required to sign a confidentiality agreement.

THIS IS NOT YOUR AVERAGE IT JOB:

We are a team of professionals who like to have a fun time and work as an integrated whole. Our ideal candidate has a strong work ethic, is friendly and likeable, and knows how to read a room. What really makes you ideal for this role, however, is that you enjoy delivering for and serving the client(s) and will meet each request in the specified timeframe.

TRAVEL

This role requires a resource who is comfortable traveling and can work in multiple cities as needed.Candidate must be a collaborator who excels in deadline-driven environments. We are seeking a candidate who can maintain a sense of humor while keeping deadlines at the forefront of their mind. Heightened ability to listen and communicate.

ESSENTIAL SKILLS:

Networking skills are essential.Broad knowledge and experience in computer networks, VPN, and IP PrintingAV knowledge and implementationAbove average skills in desktop user support and printer troubleshootingExcellent skills in cabling and hardwareDemonstrated ability to work well under pressure.Demonstrated ability to integrate into large team environment and work well with different personalities.Law firm—IT and Litigation Support experience is a plus.A/V knowledge a plus

PHYSICAL DEMANDS:

Candidate will often be required to load/unload equipment; must be able to lift at least 40 lbs. In addition, the candidate will also sporadically transport equipment, clients, and personnel. Good vision and hearing are required to ensure everyone’s safety.

EDUCATION AND EXPERIENCE:

AAS or equivalent experience preferred.5 years of experience with IT and networksSpecialized training in VPN preferred.MSM, MCITP, etc., preferred.Network and PhonesConnect network to ISP’s (primary and secondary connection)Create a network for trial team behind a firewall.Implement printers, workstation, servers.AV Knowledge and implementation

PRINTING SUPPORT:

Configure printers via IP printing or VPN printing.General maintenance of printers: paper, toner, jams, and cleaningKeep printing supplies stocked.

COMPUTER SUPPORT:

Function as a help deskSupport desktop user and troubleshoot issues.Network and Phones (VOIP experience is a plus)Connect network to ISP’s (primary and secondary connection)Create a network for trial team behind a firewall.Implement printers, workstation, servers.Must be able to do other tasks not related to IT to assist the teams in any way possible.

COMPENSATION:

Commensurate with experience401K, full medical, dental, and vision benefitsAirfare, accommodations, ground transportation, food 100% paid by Company.Company DescriptionWe are a moderate-sized legal services company and have been a successful and respected business for more than 26 years.Company DescriptionWe are a moderate-sized legal services company and have been a successful and respected business for more than 26 years. Read Less

Job DescriptionJob Description

Do you love technology? Love gaming? Then we have the perfect opportunity for you. At PayMore you will get to see, touch, and play with the hottest new technology and yesterday’s favorites. Everyday something new walks in that takes us down memory lane or thrusts the team into an excited frenzy to finally have that new piece of tech in their hands. Whatever your tech passion, PayMore will provide the environment to quench even the biggest thirst. Our entry level positions are hands on the tech data entry positions. You will be responsible for evaluating each piece of technology that comes into the store. Once you have collected all the important information about the device you will enter the information into our system, that’s it, very simple and low stress. Our team has lots of fun seeing the different tech that comes in. As you perfect preforming this evaluation and data entry, more doors will open at PayMore. From this entry level position, you can climb to our team lead, store manager, or even district manager. If you would like to hear more about our entry level position or the advancement opportunities, please reach out as positions are filling fast. We are in the process of bringing a minimum of 15 locations to the Washington and Baltimore markets. The sooner you join the team the faster you can position yourself as the front runner for the general manager position or as our first district manager. Hope to hear from you soon.

Company DescriptionDaily responsibilities include:

Greet and explain our company processes to incoming customers. Build relationships with customers.
Identify and test a wide range of consumer electronics like Macbooks, iPads, iPhones etc from our customers.
Determine pricing for a wide range of electronics from smartphones, tablets, laptops, game systems and more through our software, and referencing additional resources provided.
Negotiate pricing with our customers while keeping a professional attitude, demeanor and business acumen.
Close sales and generate intake receipts.Company DescriptionDaily responsibilities include:\r\n\r\nGreet and explain our company processes to incoming customers. Build relationships with customers.\r\nIdentify and test a wide range of consumer electronics like Macbooks, iPads, iPhones etc from our customers.\r\nDetermine pricing for a wide range of electronics from smartphones, tablets, laptops, game systems and more through our software, and referencing additional resources provided.\r\nNegotiate pricing with our customers while keeping a professional attitude, demeanor and business acumen.\r\nClose sales and generate intake receipts. Read Less

Job DescriptionJob Description

TOPRE AMERICA – Springfield, OH area

Quality Technician

We are currently seeking a Quality Technician to join our growing team in our Springfield, OH facility.

Day shift position available

We look forward to meeting you and playing a part in fulfilling your career goals...

We Offer:

Competitive PayGreat Benefits

Please see description below and apply today!

 

QUALITY TECHNICIAN

** the position is located in SPRINGFIELD, OH **

Summary

Perform necessary tasks related to New Model / Mid-Model/Current Model Quality Engineering to include sort of new model product for trials, safe launch and mass production, creation of required documentation and other necessary tasks.

 

Essential Duties and Responsibilities (other duties may be assigned)

Create sort sheets and other documentation required for receipt of new model/mid-model product.Receive, stage, unpack, sort and repack new model/mid-model product.Create sample parts and other items required for new model / mid-model launch.Maintain sort records of all products sorted.Meet deadlines related to new model / mid-model product as determined by program management and QA.Interpret and understand CMM, Scan and other Quality data in order to provide feedback and other correspondence related to product quality.Understand customer expectations related to specific product being produced.Work with Quality Engineer and Quality Manager to ensure all potential concerns related to product have been considered and counter measuredAssist with the implementation of process improvements/poka yoke developments required to remove product from safe launch sort.Travel to other TAC locations to support new model/mid-model activity as needed.Create Quality Check Sheets for both press and assembly product.Retrieve parts from specific production Assembly cells per schedule to ensure the welds meet Topre and Customer requirementsConduct UT tests of specified resistance welded components to validate the resistance weld integrityConduct Hammer Destructs of specified resistance welded components to validate the resistance weld integrityConduct Cut/Etch testing or other specific testing of arc welds or other weld types.Conduct Air Chisel Destructs of specified resistance welded components to validate the resistance weld integrityConduct push out tests of projection welded nuts and studs to verify weld adhesion.Document and communicate test results with Manufacturing, QA, and ManagementAbility to perform all Quality Inspection Standards.Perform LMI testing per customer requirement and specification according to pre-developed schedules.Save and record LMI testing results per Topre and customer standards.Perform inspection of welds with microscope to confirm LME welds meet required spec.Perform cut checks with cutting wheel in order to cross section an LME weld.Be able to clearly communicate the events from each shift and send out detailed turnover daily.Maintain a safe and clean work environment (5s)Perform daily audits of processes to ensure policy/procedure is being followed.Evaluate quality concerns and make educated decisions based off of company and customer expectations.Create and issue Quality Alerts for substandard conditions/quality or failures to follow policy/procedure.Perform customer required Inspection Reports accurately and completely per pre-developed schedules.Perform containment of suspect product completely and accurately per Topre standard.Record sort results and other details accurately for tracking and reporting.Perform calibrations of inspection tools and inspection fixtures (checking fixtures/gauges) accurately and per pre-developed schedules.Perform sorts, develop sort criteriaPerform all other related tasks requested by Quality Supervisor, Quality Engineer or superior.Ability to read Scale, Taper Gauge, Calipers (digital and manual), Micrometers (digital and manual), Height Gauge and other measurement devices.

Competencies

General PC skills, capable to produce reliable work with highest ethics.Capable to report to supervisors with proper information in a timely manner.Understand and follow Safety procedures.Manage timeProvide timely responses with Effective Communication.Solid communication skills.Cooperate with team members and promote teamwork.Knowledge of current equipment, machinery and testers for efficient utilization.Follows established instructions relating to daily work assignments.

 

Qualifications

Previous Quality experience (preferred)Strong communication skillsKnowledge of, and / or ability to easily learn Topre America Policies and Procedures.Understanding of sort and “complete containment”,Basic PC skills with the ability to become advancedFollow and Meet Topre America attendance and point requirements.

 

Education and / or Experience

Previous Quality Assurance experience or Related Skills preferred

 

Language Skills

MUST be able to read and interpret English documents, such as training, safety rules, operating instructions, and procedure manuals.

 

Mathematical Skills

Ability to calculate figures and amounts using basic math

 

Computer Skills

Microsoft Excel, Word, and Outlook(email), Power Point

 

Other Skills and Abilities

Mechanical knowledge (preferred but not required)Process Improvement (preferred but not required) this is a plus

 

Other Qualifications

Travel may be required for training or customer concerns.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job (work in continuous and repetitive production setting), the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and talk or hear.

The employee is frequently required to walk and stoop, bend, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 35 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.

The employee is occasionally exposed to wet and / or humid conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is could occasionally be loud and may require additional PPE

 

 

 

 

 

 

Company DescriptionSince Topre Corporation establishment in 1935, Topre has been advancing its core technologies, in particular automotive stampings and weld assemblies. By applying these core technologies, we now supply a variety of high-performance components and products to different industries in order to satisfy various demands of our customers. Come join our team here at Topre America Corporation!Company DescriptionSince Topre Corporation establishment in 1935, Topre has been advancing its core technologies, in particular automotive stampings and weld assemblies. By applying these core technologies, we now supply a variety of high-performance components and products to different industries in order to satisfy various demands of our customers. Come join our team here at Topre America Corporation! Read Less

Job DescriptionJob Description

Position Title: Data Analyst

The data analyst will be responsible for importing, transforming, validating and modeling data with the purpose of understanding and drawing conclusions from the data in order to drive operational processes and decision-making business intelligence and data reports.

Responsibilities:

o   Perform data processing tasks and prepare data analytics reports meeting defined specifications.

o   Present data in graphs and tables as well as designing and developing relational databases for data collection and data processing.

o   Respond to requests for data retrieval, visualization, and investigation with minimal turn-around time.

o   Develop processes for standardizing raw data coming from different sources in a variety of formats, and support team members in cleaning and improving data quality.

o   Work with business analysts and data modeling staff to document data presentation requirements in collaboration with management staff.

Successful Candidate’s Attributes:

o   Bachelor’s degree in Computer Science, Information Technology, Statistics or related field.

o   Must have strong analytical skills and an understanding of relational databases, data elements, and application software solutions to maximize data gathering and data analysis.

o   Strong foundational knowledge of probability theory, sampling distributions, and statistical modeling.

o   Extensive knowledge of Python and Microsoft Excel VBA programming skills, with the ability to apply these tools for data processing, analysis, and automation.

o   Familiarity with SQL or demonstrated ability to quickly develop SQL proficiency will be an important part of the data analyst role.

o   Solid organization skills, including the ability to make sound prioritization decisions and the ability to manage multiple tasks and assignments.

o   Strong verbal and written communication skills, with the ability to clearly present information and collaborate with team members and stakeholders.

o   Able to work independently with minimal supervision while collaborating effectively in a team environment.

o   Demonstrates a strong interest in data and analytics and a commitment to learning new tools and data analysis methodologies.

o   Experience with machine learning techniques (e.g., classification, clustering, tree-based models) is a plus.

 

Company DescriptionEnnovara, headquartered in Las Vegas, Nevada, is a growing project management and engineering consulting company serving the electric utilities industry.Company DescriptionEnnovara, headquartered in Las Vegas, Nevada, is a growing project management and engineering consulting company serving the electric utilities industry. Read Less

Job DescriptionJob Description

Level 1 Technician

 

Job Description-Level 1

As a Level 1-IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Responsibilities and Duties

Assist with queueing tickets by answering help desk telephones.Documentation of work performed and other technical information for our clients.Mobile device email setup and troubleshooting (Android, iPhone, and others).Desktop Maintenance, Troubleshooting, OS install, and new Desktop setup.Domain password reset.Installation and troubleshooting of Third-Party applications.Microsoft Office installation, product activation, and troubleshooting.Network troubleshooting and configuration, including wired and wireless networks.Office 365 user set up and configuration.Email and Spam troubleshooting.Printer troubleshooting, configuration, repair, and installs.Basic understanding how to remove/troubleshoot viruses and malware.Travel throughout the US is expected on an as-needed basis.After-Hours rotation will be required.

Qualifications and Skills

Customer service oriented to resolve issue with customers via calls.Strong and consistent communication with customers, by phone, email, and in person.Strong written skills.The ability to think outside the box.Basic understanding how to remove/troubleshoot viruses and malware.Basic backup understanding and troubleshooting.Identifying basic technology solutions based on analysis of customer support needs.Background experience using RMM tools is a plus, but not required.Familiar with using trouble ticketing systems is a plus, but not required.Recommended certifications, but not required: MCP, A+, Network +, Server +.

 

Level 2 Technician

 

Job Description-Level 2

As a Level 2 IT Technician, your primary responsibilities include remote/onsite support for workstations, servers, firewalls, and routers while communicating with
the customer throughout the process. The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support to complex server and network issues.

Responsibilities and Duties

Handle ticket escalations ranging from server support, network issues, and software installation.Ability to setup, configure, and troubleshoot Windows Server and related issues.Troubleshoot and resolve firewall, router, and other network related issues.Perform on-site installations / repairs, as necessary.Provide exemplary customer service in a timely manner to foster client loyalty.Record, track, and document the help desk problem-solving process including actions taken through to the final resolution.Follow proper escalation procedures to ensure resolution of problem tickets.

Qualifications and Skills

Minimum 1-3 years IT experience.Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL.Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS.Interpersonal skills: such as telephone skills, communication skills, active listening, and customer care.Must have experience in testing, repairing, and maintaining low voltage equipment.Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking.Ability to meet daily goals.Recommended certifications, but not required: MCP, A+, Network +, Server+. Read Less

Job DescriptionJob Description

This position coordinates the provision of effective computer user support, maintains and repairs computer hardware and peripheral equipment, and performs related technical work as required. The incumbent is given a general outline of work to be performed and is free to develop work methods and sequences; work is reviewed periodically by supervisor.

The work is considered light-to-medium in nature and involves walking or standing much of the time and also involves exerting between 20 and 50 pounds of force on a recurring basis, or considerable skill, adeptness and speed in the use of fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. The work requires the following physical abilities to perform the essential job functions: crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, mental acuity, pulling, pushing, repetitive motion, speaking, talking, visual acuity, and walking.

Work environment involves exposure to no known environmental hazards; and is dynamic that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Essential Job Functions

Coordinates daily Help Desk activities, ensuring the provision of timely, effective computer user support and assistance;Reviews and maintains Help Desk database;Assists in supervising Help Desk Analysts; supervisory duties include instructing, assigning and reviewing work, maintaining standards, coordinating activities, allocating personnel, and acting on employee problems. Offers training, advice and assistance as needed;Troubleshoots, maintains and repairs computer hardware and peripheral equipment; assists in troubleshooting and resolving computer software problems;Ensures accurate information is logged into the work order ticketing system and updated in a timely fashion;Monitors the performance of network lines; takes corrective action as necessary;Manages, orders, receives and maintains inventory of computer parts and supplies;Assists department personnel in implementing anti-virus procedures and with other technical duties as requested;Acts as backup technician when work volume is high or during personnel shortages;Receives and responds to employee inquiries, requests for assistance and complaints in areas of responsibility;Maintains accurate and complete work records;Performs general clerical work as required, including but not limited to preparing reports and records, entering and retrieving computer data, copying and filing documents, answering the telephone, etc.;Attends training as required to maintain job knowledge and skills; andPerforms other related duties as assigned.

QualificationsMINIMUM REQUIREMENTS TO PERFORM WORK:

Associate’s degree in computer science, information technology or closely related field;Six (6) years of relevant prior experience in a technical or help desk support/service environment;Two (2) years of relevant prior management experience preferred;Prior experience in local government or law enforcement technologies preferred;Must have CompTIA A+, CompTIA Net+, additional IT-related (MCITP, Security+, etc.) certifications;Valid South Carolina Class “D” Driver’s License.

Knowledge, Skills, and Abilities

Knowledge of addition, subtraction, multiplication, division, and/or calculating ratios, rates and percentages;Knowledge of the English language;Knowledge of Windows Operating System and Microsoft Office preferred;Knowledge of SQL and Crystal Reports;Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities;Ability to provide information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants;Ability to operate or repair complex machinery or equipment that requires extended training and experience, such as computer hardware, software and network systems; involving installation and testing at an elementary level or limited scope;Ability to perform coordinating work involving guidelines and rules, with constant problem-solving;Ability to read technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; speaking compound sentences using normal grammar and word form;Ability to perform specialized technical or entry-level professional work requiring general understanding of operating policies and procedures and their application to problems not previously encountered; application of specialized technical or professional principles and practices or the use of a wide range of administrative methods in the solution of problems; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure; andAbility to take action of others, requiring almost constant decisions affecting co-workers, customers or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine. Read Less

Job DescriptionJob Description

PURPOSE

The OT Network Administrator will support the Operations Division (Manufacturing and Warehousing) by managing the OT/IT infrastructure in throughout the manufacturing and warehouse distribution facilities.

ESSENTIAL DUTIES

Assist with managing, maintaining, and supporting the OT/IT network infrastructure and related componentsAct as liaison between the SMC Operational Division and IT teamsReview and recommend network-related hardware and software technologies, designs, and servicesTroubleshoot and resolve network, application, and system issuesCoordinate changes to IT processes & systems (examples, Active Directory, backups, firewalls, network switches, software applications, SQL servers, VMWare environment) to minimize operational impactSupport current and legacy computer systems in OT environmentRespond to equipment downtime issues in the plant and establish any required outside resources to assist in responding to issues quicklyOrganize and schedule upgrades and maintenance without interruption of productionSupport a variety of technologies such as human-machine interfaces (HMI), programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA)Other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT

Collaborative team environment in a shared workspaceCarry a company-provided phone & participate in on-call rotationGeneral office, computer room, warehouse, and factory areasOff-hours work and travel as requiredSitting for long periodsMinimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS

Associate degree in Computer Science / Information Technology or relevant work experience1+ years of relevant related experience in a similar roleBasic understanding of ITSM Principles or ITIL4 Foundations certificationMust have proficient knowledge of operating systems, network systems, and IT architectureWindows systems administrationUnderstanding of network threats and appropriate mitigation techniquesExperience Active Directory Group PolicySaaS concepts and technologies (IDM, MFA, M365, ITSM)Experience with MS SQL serverWAN/LAN concepts and technologiesDNS, IPAM, NTP administrationFirewall concepts and technologiesExperience with VMWare, vSphere environmentsExcellent interpersonal communication skills

Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.\r\n\r\nSubsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.\r\n\r\nWith its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life. Read Less

Job DescriptionJob Description

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.

Requirements

This is not a traditional customer support job. It is a career starting point inside a real AI company.

Sydney handles the majority of our customer interactions. But for the 1015% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better.

Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required.

What You Will DoTake scheduled phone consultations with customers who need human support - no cold calling or sales Guide customers through applications, government document requirements, and compliance questionsIdentify recurring friction points and customer experience gaps, and flag them for product improvementLog and document interactions in a structured way that directly informs AI trainingServe as the essential human in the loop in an AI-first workflow

Who You AreA natural communicator who enjoys helping people solve real problemsCurious about technology and genuinely excited to work inside an AI companyAmbitious - you want a career trajectory, not just a jobDetail-oriented and reliable under pressureNo prior AI or tech experience required - we will train you on everything

Growth Path

After 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team.

Benefits

$50,000/year base salaryAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysParking pass providedComplimentary breakfast and snacksReal career growth inside a fast-scaling AI startup

HelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Read Less

Job DescriptionJob Description

We are seeking a Test Do Not Apply to become an integral part of our team! You will develop and execute software test plans in order to identify software issues.

Responsibilities:

Devise and implement test strategies that adequately assess all software aspectsInvestigate and recreate reported defectsWork with other engineers to troubleshoot and resolve coding issuesTrack and document all testing defects and resolutions Participate in the design and development for test automation and support

Qualifications:

Previous experience in software development, quality assurance, or other related fieldsKnowledge of Java, Python, or other programming languagesFamiliarity with relational databases such as MySQL, Oracle, and SQL ServerStrong root-cause analysis skillsDeadline and detail-oriented Read Less