Job DescriptionJob Description

Broad Function:

The Customer Satisfaction Manager is accountable to the Store Director and is responsible for all activities assigned to Bookkeepers, Front End Runners, Cashiers, Customer Service Associates (CSAs), and Carriage Associates in the assigned department utilizing payroll control, presentation, and employee relations to maximize profitability, control losses, and contribute to corporate operating objectives and Customer Satisfaction goals.

Responsibilities:

Oversee Front End Operations to ensure adherence to all company front-end standards and governmental regulations.

· Maintain customer service levels according to company standards.

· Ensure proper usage and maintenance of equipment.

· Achieve or surpass department productivity and payroll goals.

· Manage the ongoing recruiting, training, development and evaluation of all department

· associates.

· Ensure compliance with all state and company sanitation standards.

· Ensure compliance with corporate human resource/personnel policies and procedures as well

· Compliance of state and federal labor laws.(Minors)

· Implement front-end policies and procedures.

· Ensure proper inventory and usage of supplies.

· Ensure compliance with all loss prevention policies and procedures.

· Maintain cashier, podium and office cash handling procedures.

· Maintain the opening and closing schedules for the in-store cash office.

· Maintain proper inventory levels and merchandising of all front-end candy racks.

· Ensure the accurate completion of all corporate and SFS accounting-related paperwork.

· Perform other duties as assigned.

· Is responsible to close the store one night a week and possibly to assist in coverage due to vacations.

Standards:

Observe all store rules and company policies.

· Comply with company grooming and dress standards.

· Adhere to all local, state, and federal health and civil code regulations.

· Adhere to all company safety policies and procedures.

· Maintain good communications within the department and throughout the organization.

Requirements:

The ability to effectively interact with customers and staff in a courteous, professional manner.

· Be familiar with and comply with all priorities and store policies pertaining to the position,

including punctual and reliable attendance.

· The ability to read, write, analyze, interpret and understand the English language with

sufficient proficiency.

· Knowledgeable in the various types of product carried in the store, as well as the location of

the product.

· The ability to perform duties and responsibilities in an efficient, satisfactory manner that meets

the minimum standards for productivity, accuracy, cleanliness, and safety.

Physical Requirements:

· Must be able to lift objects weighing in excess of twenty-five lbs. (25) occasionally.

· Possess sufficient physical mobility or agility to respond quickly to fire or other emergencies.

· The ability to perform all physical activities related to any/all front-end operations.

Company DescriptionBrown's Super Stores owned and operated by the Brown's family bring Joy to the People We Serve at our ShopRite and Fresh Grocers location. We offer the highest quality, most innovative specialty foods and fresh products in the market, served with exceptional customer care. Our motto, "Bringing Joy to the Lives of the People We Serve" allows us to share our joy with our Associates, Customers and Community!Company DescriptionBrown's Super Stores owned and operated by the Brown's family bring Joy to the People We Serve at our ShopRite and Fresh Grocers location. We offer the highest quality, most innovative specialty foods and fresh products in the market, served with exceptional customer care. Our motto, "Bringing Joy to the Lives of the People We Serve" allows us to share our joy with our Associates, Customers and Community! Read Less

Job DescriptionJob Description

Assistant Project Manager – Commercial Stone (Training Provided)
Ramos Marble & Granite – Tampa, FL
Full-time | On-site | $1,000 to 1,200/week (depending on experience)

We are seeking a motivated Assistant Project Manager to work directly with our Senior PM (Nick Ramos) on pursuing and managing commercial stone projects across Tampa Bay. This role is ideal for someone with basic construction knowledge who wants real career growth in a specialized, high-demand trade.

What You’ll Do
    •    Assist with take-offs, estimating, and reviewing construction plans
    •    Prepare bids, proposals, submittals, and project documentation
    •    Coordinate with GCs, superintendents, vendors, and field teams
    •    Help manage jobsite schedules, logistics, and quality control
    •    Support purchasing, material tracking, and project administration
    •    Learn the stone industry from the ground up — we train you

What We’re Looking For
    •    Experience with plan reading, takeoffs, or construction coordination
    •    Working knowledge of Excel, spreadsheets, and basic estimating
    •    Strong communication and organizational skills
    •    Ability to thrive under deadlines and handle multiple projects
    •    Proactive, detail-oriented, eager to learn and grow
    •    Commercial construction, design, drafting, or GC/sub experience preferred

Why Join Us
    •    Work side-by-side with experienced leadership
    •    Career path: Assistant PM → PM → Senior PM
    •    Weekly pay + benefits + bonus opportunities
    •    Stable, established company with a strong reputation
    •    Friendly, supportive environment where your growth matters

If you’re ready to build a long-term career in commercial project management — not just a job — we want to meet you.

Apply Now

 

Company DescriptionStone Fabricator, Countertop and Tile installationCompany DescriptionStone Fabricator, Countertop and Tile installation Read Less

Job DescriptionJob Description

Senior Siding Project Manager (Top 1% Only — High Performance Role)

If you need hand-holding, this is not your job.

We are looking for a high-performance Siding Project Manager who can run projects, control costs, and operate inside multiple systems without slowing down.

This role is for someone who:

Owns every numberMoves jobs fastUses systems effectivelyProtects margin like it’s their own money

Position Overview

The Senior Siding Project Manager is responsible for the full lifecycle of siding projects—from turnover to closeout. This includes financial performance, field execution, subcontractor management, and accurate system reporting.

You will be expected to manage both field operations and digital systems at a high level.

Key Responsibilities

Financial Management

Track budget vs. actual on all projectsControl labor cost per squareMonitor material usage and reduce wasteIdentify and execute profitable change ordersMaintain real-time cost awareness

Field Operations

Drive schedules and eliminate downtimeEnsure proper job sequencing to prevent reworkMaintain high-quality installation standardsKeep jobsites organized and professional

Subcontractor Management

Set and enforce production expectationsHold crews accountable for performance and qualityBuild and maintain strong subcontractor relationships

Client & Communication

Communicate proactively with clients and general contractorsResolve issues quickly and professionallyEnsure no surprises on project status

Systems & Reporting

Maintain accurate and up-to-date data in SalesforceUpload and manage jobsite documentation in CompanyCamTrack and manage expenses in ConcurUtilize Excel for budgeting, cost tracking, and forecastingMaintain communication through OutlookPrepare documentation using Word and PowerPoint as neededUtilize procurement/construction software for material tracking and ordering

Plans, Specifications, Submittals & Code Compliance (Critical Requirement)

This is a core function of the role, not optional.

You must have a strong working knowledge of:

Construction drawings (plans, elevations, details)Project specifications and scope requirementsApproved submittals and shop drawingsManufacturer installation requirementsLocal building codes and inspection requirements

You will be expected to:

Review plans, specs, and submittals before work begins to ensure full understanding of scopeIdentify and resolve discrepancies between plans, specs, and field conditionsEnsure all installations align with approved submittals and manufacturer requirementsCoordinate with Superintendents and crews to execute work correctly the first timeProactively address issues through RFIs and documentation—not after installationEnsure all work meets code requirements and passes inspections without delays

???? You are responsible for making sure the job is built exactly as designed, approved, and required—not based on assumption or habit.

Technical Requirements (Non-Negotiable)

Software & Systems Proficiency

Advanced proficiency in:SalesforceCompanyCamMicrosoft Excel, Outlook, Word, PowerPointConcurProcurement / construction management softwareStrong computer skills with the ability to manage multiple systems efficiently

Material & Procurement Knowledge

Strong understanding of:Material takeoffs and verificationOrdering processes and timelinesDelivery coordination and stagingCost control and waste reduction

Technical Expertise

Deep knowledge of:Fiber cement (James Hardie or equivalent)Vinyl siding systemsEngineered wood sidingWRB, flashing, and moisture managementAbility to:Identify installation issues immediatelyPrevent rework through proper planning and executionEnforce manufacturer specifications and code compliance

Required Qualifications

Proven experience managing siding or exterior construction projectsStrong leadership and project management skillsAbility to manage multiple projects simultaneouslyHigh attention to detail in both field and systemsStrong communication and problem-solving skills

Compensation

Competitive base salaryPerformance-based bonuses tied to:ProfitabilitySchedule performanceExecution quality Read Less

Job DescriptionJob DescriptionMinimum Qualifications:
Active Top-Secret Clearance
Bachelor’s degree

Role and Responsibilities:
Apply and train junior personnel in both qualitative and quantitative analytical techniques to aggregate, assess, and analyze threats, intelligence reporting, personal identifiers, and biometric data, and draw logical fact-based recommendations and conclusions in accordance with TSC Standard Operating Procedures and Guidelines.

Demonstrate knowledge and applications of management principles and administrative processes, including communication channels, record-keeping, correspondence routing, and organizational structure.

Possess strong oral and written communication skills to effectively present findings, ask probing questions, and collaborate with staff to gather mission-critical information and train more junior Intelligence Analysts in the same.

Extract, analyze, and synthesize intelligence data from multiple complex sources to support threat analysis, screening, and support for TSC Unit Operations; train more junior staff in related best practices.

Consistently apply complex guidance and standard procedures, and perform additional assigned duties as needed including training and quality assurance of more junior staff.

Benefits:
Leyden Solutions offers a wide range of benefits, including competitive health and retirement plans, life and disability insurance, education assistance, 15 Days paid time off plus 11 federal holidays, and programs that support you and your family as well as your community.

We believe that no one should be discriminated against because of their age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us innovative, competitive, and creative, which helps us better serve our clients and our communities.

All employment decisions will be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Contact: HR@LeydenSolutions.com, 910-337-7115  Read Less

Job DescriptionJob DescriptionAssistant Project Manager Job Description

Assistant Project Manager is a primarily technical position for individuals that typically possess between two and five years of experience within a consulting structural engineering or similar firm. This role is a progression of the Engineer roles below it and Project Engineers must possess all skills listed for those roles. This is primarily a project-oriented position. Individuals shall be capable of completing the technical portions of smaller projects, or significant portions of larger projects, accurately and completely, with minimal supervision and oversight. Projects are reviewed intermittently by Senior Project Managers or Principals. Assistant Project Managers are introduced to Project Management skills and tools and are expected to utilize them for their projects. The Assistant Project Manager’s performance is judged primarily on the accuracy and consistency of results as well as the level of independence with which those results are achieved.

Duties and ResponsibilitiesTasksGeneration of 3-D Building Information Models (BIM) and 3-D Structural Analysis and Design Models utilizing advanced software programs including the oversight of other technical staff in production of these itemsComputer-aided and hand-calculated structural analysis, design, and detailing of steel, concrete, masonry, and timber systems including the oversight of other technical staff in production of these itemsDesign and detailing of both simple and complex framing detailsComplete coordination of the structural design with other design professionals including Architects and Engineers of various disciplinesComplete preparation of deliverables including Construction Documents within the Autodesk REVIT environmentReview and review oversight of structural submittals and basic RFI’sConstruction Observation and Special InspectionsProvide management and direction for less experienced staff assigned to your projectsDeliverablesProduction and issuance of complete and accurate deliverables including the assemblage of construction documents and reportsProduction, compilation, and issuance of accurate and orderly-kept calculations by self or othersProduction, compilation, and issuance of accurately extracted structural plans and details per JG drawing presentation standardsProduction, compilation, and issuance of Field Observation, Inspection, and Investigative Reports per JG reporting standardsProject ManagementComplete all individual and group training of and related to project management including:Project budgeting (Ajera)Proposal creationProject initiation and closeoutProject costing / profit reports (Ajera)BillingAccounts ReceivableUtilize those skills independently for smaller projects and in conjunction with more senior staff on larger projectsKnowledge RequiredTechnicalMastery of Model Building Codes, i.e., FBC and IBC and Design Standards, i.e., ASCE-7Mastery of Material Codes and Design Standards, i.e., ACI-318 and AISC Manuals of Steel ConstructionJG design, BIM modeling, and drawing presentation standards, where applicable, and the ability to convey these standards to less experienced staffSoftware user manuals, i.e., Autodesk REVIT, RAM SS, RAM Concept, EnercalcMastery of steel, concrete, masonry, and timber design methodologyMastery of Field Observations and Reporting and how to provide direction in such situations to lesser experienced staffHow to effectively and affirmatively represent the Company in critical Client and Project related situations including kickoff meetings, coordination meetings, and site meetingsManagerialIntroductory Project Management as described aboveAbility to positively guide and oversee less experienced technical staff assigned to your projectsWork QualityProduction of logical and accurate results backed by organized and clearly presented structural calculations that are easy for supervisors to understandFollows JG’s design, BIM modeling, and drawing presentation standards, where applicableUse of proper grammar within written and verbal communicationProduction of neat, accurate, and graphically pleasing documentation including reportsSchedules timely in-house task/project quality reviews of his/her work and follows through on review commentsTime Management / Efficiency / Self-MotivationSets goals throughout the day for the completion of individual tasks.Seeks collaboration with the supervisor in the determination of allotted time per task and produces work in the allotted time period.Works to simplify computational and other tasksCompletes tasks on time and only once. Spends little time correcting errors or incomplete or erroneous documents.Logs time accurately on a daily basis per Project Manager’s contractual agreements.Voluntarily seeks job knowledge outside of office hours including the reading of textbooks, learning manuals, software manuals, and industry trade publications.Communication and TeamworkProvides communication point for small project teamsSpeaks clearly and efficiently to colleagues, supervisors, clients, and other industry professionals. Uses accurate technical terminologyWrites grammatically correct, efficient, and technically accurate reports, emails, or other inquiriesWorks collaboratively with others. Openly and thoroughly shares information with othersLeadership and CultureProvides direction and positive feedback for small project teams.Reaches out to instruct others when their technical acumen on a subject is greater than his/her colleague’s.Displays an enthusiastic and positive attitude. Treats co-workers with respect. Works to resolve disputes, not promote them. Arouses enthusiasm in others and promotes their development.Is an internal champion of JG. Sets positive examples to other employees.Provides management with constructive suggestions on ways to make JG a better company and a better place to work.Firm PromotionProvides a positive client experience, particularly at parallel levels of other organizations.Conducts his or herself in a professional manner with all industry contacts. Provides helpful consultation and recommendations to project team members.Communicates accurately through verbal, electronic, and written channels. Always Promotes JG and their services.Responds to client and project concerns and needs in a professional and timely manner.Seeks and presents additional opportunities for JG through current and past industry contacts.Participates in project or client presentations when individual’s skill set aligns with pursuit.

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Job DescriptionJob Description

Ready to build your career at one of the nation’s leading real estate development companies? InSite Real Estate is seeking a passionate, skilled Project Manager, (Junior), to join our Project Development Group. InSite is a quality-driven, growth-centered real estate development company committed to helping our employees excel through challenging but rewarding projects, competitive benefits, and charting their own career paths.

Who We Are

InSite Real Estate is a nationally recognized commercial real estate development company based in Oak Brook, Illinois. Since our founding in 1988, InSite Real Estate has completed over 650 industrial, office, and retail projects in over 45 states across the nation. Throughout our decades of experience developing, owning, and operating tenant-driven investment property, we have worked on projects ranging from 2,000 SF to 2.6 million SF in size, and $1 million to $250 million in value.

Our commitment to quality, integrity, and the growth of each of our employees makes InSite Real Estate an ideal place to accelerate your career. At InSite, we believe that individual growth and satisfaction lead to company growth, and we are committed to our employees’ success and professional development. InSite’s fast-paced, collaborative, and fun company culture makes it a great place to work, and as one of the nation’s leading real estate development companies, InSite is a financially strong, stable, and reliable employer.

Primary Responsibilities

Participate with the Project Principal, Managing Director – Retail, and Director of Construction on the site plan, budget model, and schedule for potential new developments.Assist with site investigations documenting pre-construction conditions.Identify any potential issues that may incur additional project costs to overcome (e.g., grading, storm water quality or quantity control, wetlands, floodplains, easements, access, utilities, entitlements).Maintain critical dates, schedule, and document management to track the due diligence/inspection process.Review and analyze project documents including construction plans and specifications, due diligence documents, utility agreements, and municipal code.Familiarity with permitting and entitlement.Travel required

Qualifications

Bachelor’s degree in civil engineering, land planning, or architecture required.Qualified candidates without the relevant experience will have the opportunity for training and practical learning.0 to 3 years of progressively responsible experience in civil engineering, site planning, and land development preferred.Knowledge of site planning, site engineering, and storm water design and management.Knowledge of site development (i.e. conceptual site planning, entitlements, due diligence, engineering).Proficiency in AutoCAD, MS Office, and MS Project is preferred. Working knowledge of MS Visio, Site Ops, SketchUp, and Yardi is a plus.

Benefits

Generous paid vacation and sick time.Medical, dental, vision, life, and disability insurance (short and long term).401(k) plan with 5% match and immediate vesting.Voluntary benefit offerings: critical illness, accident insurance, hospital stay and pet insurance.Flexible spending accounts including dependent care.Opportunities to increase earnings through our annual incentive bonus.Fitness center on-site & discount membership to Lifetime Oakbrook.Company-paid cell phone.Personal financial planning services.Exciting and collaborative culture.Limitless opportunities for professional growth. Read Less

Job DescriptionJob DescriptionResponsibilitiesExpand existing software to meet the changing needs of our key demographicsDevelop a new software product from the ground up, staying true to our company's core values and needs while lending your own creativity to the mixFocus on creating fault-tolerant programmingCreate scaleable, automated solutions for our customer baseEstablish multi-platform versions of the software packageWrite tests for existing and created code to ensure compatibility and stabilityQualificationsBachelor's Degree in Software Engineering or Information Technology7+ years' software development or programming experienceExtensive experience with Java, Python, C++ and other programming languagesIn-depth understanding of HTML5, CSS3 and CMSsTeam player attitude with a willingness to lead when necessaryDevotion to continuing education on an annual basisWorking knowledge of SQL Read Less

Job DescriptionJob DescriptionIT TechnicianLocation: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-TimeJob SummaryAquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.Essential ResponsibilitiesProvide Level 1 and Level 2 technical support to local and remote users.Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.Create, manage, and maintain user accounts in Active Directory and Microsoft 365.Support and administer Active Directory, Group Policies, and other Windows infrastructure services.Diagnose hardware, software, networking, and system issues through root cause analysis.Maintain and support endpoint security solutions, including virus and malware detection and remediation.Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.Package, ship, receive, and inventory IT equipment.Monitor and maintain backup jobs and resolve backup-related issues.Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).Provide Microsoft Office and general computer training to employees as needed.Support IT infrastructure projects and departmental initiatives.Travel to company office locations throughout South Florida as required.Document troubleshooting steps, solutions, and procedures for future reference.Qualifications Required2+ years of experience supporting Windows desktop and laptop environments.Experience providing Help Desk support for onsite and remote users.Experience managing user accounts in Active Directory and Microsoft 365.Working knowledge of:Windows Active DirectoryGroup PoliciesTCP/IP networkingWindows operating systemsExperience with endpoint protection, antivirus, and malware removal.Strong troubleshooting and analytical skills.Excellent customer service and communication skills.Ability to prioritize multiple support requests in a fast-paced environment.Valid driver's license and ability to travel between office locations.PreferredMicrosoft certifications such as:Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Desktop Support Technician (MCDST)Experience supporting backup systems.Experience with mobile device deployment and management.Technical SkillsMicrosoft Windows 10/11Microsoft Office 365Active DirectoryGroup PolicyTCP/IP NetworkingEndpoint SecurityDesktop & Laptop HardwareMobile Device SupportHelp Desk Ticketing SystemsHardware Deployment & Asset ManagementSupport ResponsibilitiesThis role primarily supports:Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.
Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer. Read Less

Job DescriptionJob Description

Cable Technician (Installation & Service)

At CUI Cable Services, we’re not just installing cable—we’re building the infrastructure that keeps communities connected. Whether it’s high-speed internet, streaming, smart homes, or business connectivity, our technicians are on the front lines making it happen.

If you’re hands-on, motivated, and ready to grow in a high-demand industry, this is your opportunity to build a career—not just take a job.

What You’ll Do

As a Cable Technician, you’ll be the face of CUI in the field—delivering reliable, high-quality service directly to customers.

Install, troubleshoot, and repair internet, cable TV, phone, and alarm systemsPerform service upgrades, relocations, and audits at residential and commercial locationsEnsure every installation meets quality, safety, and customer experience standardsEducate customers on their services and equipmentManage and maintain your company vehicle, tools, and inventoryAccurately complete work orders, documentation, and time reporting

What We’re Looking For

We’re looking for technicians who take pride in their work and want to grow in a fast-paced, high-opportunity environment.

Previous cable, fiber, or broadband installation experience requiredComfortable working with tools, technology, and hands-on problem solvingAbility to lift up to 80 lbs. and work at heights (ladders up to 30 ft.)Willingness to work indoors/outdoors in varying conditionsValid driver’s license with a clean driving recordAbility to pass background check, MVR, and drug screeningFlexible schedule, including weekendsMinimum age: 23

What You Get

We believe great technicians deserve great compensation, tools, and opportunity.

Compensation & Incentives

Weekly payMonthly bonus potential (performance-based)Pay increases tied to tenure and performanceSign-on bonus: $500 – $1,500 (based on experience/training)

Tools to Succeed

Company vehicle + gas cardCompany-issued tools, uniforms, and cell phone

Career Growth

Clear path for advancement (Trainer, Supervisor, Management)Promote-from-within cultureOngoing training and skill development

Benefits (W2 Employees)

Medical, dental, and vision coverage401(k) with company matchPaid holidays

Why CUI?

CUI Cable Services has been a trusted partner to major telecommunications providers since 2001. We’re a veteran-owned and minority-owned company built on values that actually mean something:

Honesty. Integrity. Teamwork. Quality.

We’re growing fast—and that means real opportunity for the people who grow with us.

Who This Role Is Perfect For

Experienced cable/fiber techs looking to increase earnings and stabilityTechnicians ready to step into leadership over timeVeterans and hands-on professionals transitioning into telecomAnyone who wants a career in a recession-resistant, high-demand industry

Ready to Get Started?

If you’re ready to build a career in telecommunications and be part of a team that values your work, we want to hear from you.

Apply today and start building your future with CUI.

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Job DescriptionJob Description Position Purpose: 
To work part time providing private or semi-private music instruction to students on a variety of instruments.  To provide band coaching to small rock/pop ensembles for the purposes of live performance and recordings. To provide music school administrative support, as needed. 
Essential Duties and Responsibilities 
Specific duties and responsibilities include the following but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned.
 
 Music Specialist
 To provide instruction to music students in a private or semi-private lesson format using a proprietary curriculum based on method books and specific methodology and arrangements created for Bach to Rock Music Schools. To instruct students in techniques needed to play in small groups.To direct small groups in playing, performing and recording original and cover songs. To support private student placement in pop/rock ensembles in collaboration with the School Director staff.  Move, set up and break down equipment at the school and school events  Assist B2R management with customer service and prospect phone calls when neededPerform a variety of the school maintenance functions (hang posters and frames on walls, install static clings on windows, etc.) when neededAssist with moving furniture, equipment and materialsAssist in basic repair of minor site equipment and instrumentsKnowledge and Abilities  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed here are representative of the knowledge, skill and ability required.  Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Must demonstrate an understanding of music concepts and be able to communicate those concepts to studentsMust play a musical instrument. Multi-instrumentalists are strongly preferred.Must demonstrate the ability to run basic sound equipmentMust be able to receive constructive feedback on teaching techniques and apply the feedback to new teaching situations and environmentsMust be able to be physically present at B2R for scheduled lessons and administrative responsibilities Advanced knowledge of music theory and technique relevant to primary instrumentsEffective time management and organizational skillsAbility to operate basic office equipment, i.e. telephones, photocopiers and computers Ability to interact effectively with the publicAbility to work effectively with B2R staff and managementAbility to work in a fast paced environmentAbility to adapt to change in the workplaceAbility to pass a background check Education, Work Experience and/or Licensure Teaching certificate and or degrees in music preferred; those who are currently enrolled in a music degree program will also be consideredExperience in the subject area may be substituted for degree or licensureWorking knowledge of Microsoft Office softwareLanguage Skills Must be proficient English speaking and writing skills  Additional language(s) are a plus
Physical Demands 
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job.  Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.
 
The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion. 

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Job DescriptionJob Description

Role Summary:
Responsible for ensuring stability, availability, and performance of supply chain applications by managing critical incidents, coordinating issue resolution, and driving continuous service improvement. The role serves as a bridge between business stakeholders, application teams, infrastructure teams, and vendors to minimize business disruption and maintain operational excellence.

 

Key Responsibilities

Provide L2 support for Supply Chain Management (SCM) applications.Perform incident, problem, and service request management in accordance with ITIL processes.Analyze application issues, identify root causes, and coordinate timely resolutions.sMaintain application documentation, support procedures, and knowledge repositories.Drive service restoration, provide timely status updates and executive communication during critical incidents.Automation vendor coordination & escalation.

 

Stakeholder & Service Management

Partner with business users to understand operational challenges and prioritize support activities.Collaborate with development, infrastructure, database, cloud, and vendor teams for issue resolution.Drive service improvement initiatives and process optimization.Prepare incident trends, availability reports, and executive dashboards.

 

 

 

 

 

Required Skills

Exposure to Supply Chain processesExposure to supporting platforms such as SAP, Supply Chain HUB, Oracle SCM, Blue Yonder or similar solutions.Mandatory Hands-on experience with Incident, Problem, and Change Management processes.Knowledge of ITIL frameworks and Major Incident Management.Excellent troubleshooting, analytical, and root-cause analysis skills.Strong stakeholder management and communication abilities.Experience with monitoring tools, ticketing systems (ServiceNow, Remedy, Jira, etc.), and batch/job monitoring.

 

Preferred Qualifications

Bachelor’s degree in information technology, Computer Science, or related field.ITIL Foundation or IT Service Management certification.Experience in 24x7 production support environments.Knowledge of cloud platforms, databases, and integration technologies. Read Less

Job DescriptionJob Description

Looking for a cable installer (Bethlehem, Easton, Allentown, and surrounding areas).

Must be able to perform a variety of physical tasks. Must climb ladders and utility poles and carry up to 90 pounds. Needs strong communication skills to interact with customers on a professional, friendly level, & educate them about new broadband services.

Must be self-motivated, reliable for a 6 day work week.

Reliable truck/van required.

Background check required.

Compensation: Piece rate employees, earn from 55k-75k.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Dental insuranceEmployee discountHealth insuranceVision insurance

Compensation Package:

Piece Rate Pay

Schedule:

Monday to Saturday

Work Location: In person

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Job DescriptionJob Descriptiontest job don't apply - Apply now to join our team. Read Less

Job DescriptionJob Description

SUMMARY

Application Security Engineer – Data SecurityNote: Please include active LinkedIn profile with your application.(Hybrid – 3 days onsite/week). Candidates must be local to Plano, TX and comfortable working onsite.​
Interview Process: Onsite in TX, same day — (1) Python coding round, (2) technical interview, (3) HR round​Job Type: W2 Contract (6–12+ months, extensions possible)
US Citizens/ Greencards/ GC EADs On W2 Only

Position OverviewOur client, a global leader in consumer products and digital transformation, is seeking an Application Security Engineer – Data Security to join their Global Data Security & Protection team within the Cyber Fusion Center. This is a highly visible role focused on building scalable automation and security-focused applications that protect enterprise data and reduce cyber risk across a global organization.The team needs a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex security problems through code, and can work closely with cross-functional security and engineering teams. Candidates must be local to Plano, TX and comfortable working onsite.

REQUIREMENTS

4+ years of experience in cybersecurity, software development, or computer engineeringStrong programming skills in Python and JavaScriptExperience with DLP, CASB, SASE, DSPM, PAM, or related data security platformsExperience with endpoint security technologies and security-focused developmentHands-on experience with Java, C++, or C#Experience with cloud platforms such as AWS, Azure, or GCPFamiliarity with Git, CI/CD pipelines, automation tools, and Docker/containerizationSolid understanding of core security concepts: encryption vs. hashing, authentication vs. authorization, secure secrets management/vaults, salting and weak hashing algorithmsDesired Skills & Experience​Exposure to agile software development methodologiesSecurity certifications a plus: Security+, CEH, CISSP, OSCP, CISM, CISA, GPEN, or GWAPT Read Less

Job DescriptionJob Description

The American Lung Association has an excellent opportunity for a Development Manager. Working as a member of the Development department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy.

The Development Manager is Responsible for managing assigned special events with focus on leading the annual Fight For Air Climb (FFA Climb) fundraising campaign through the recruitment and cultivation of the volunteer leaders, sponsors, team captains and participants. This position also plays a key role in supporting the Breath of Motherhood Awards. Responsible for achieving revenue goals, overseeing the budget, adhering to a 12-month campaign timeline, vendor relationships, website and database management, implementation of event logistics.

Location: The position is located at the American Lung Association’s Chicago, Illinois office and will be a hybrid of in-person and virtual work.

Responsibilities:

Ensure revenue goals are achieved by implementing industry best practices by recruiting and engaging volunteer leaders, sponsors, team captains and participants through year-round cultivation activities. In partnership with Executive Director & Event Chairs, lead and cultivate Event Committees to engage new and returning event sponsors and corporate teams. Build and implement grassroots and corporate recruitment strategies to engage new team captains and build event participation and revenue. Cultivate team captains and participants utilizing defined year-round cultivation strategies to coach and retain team captains and participants. Build relationships through personal outreach and engagement of partners, volunteers, and donors through in-person meetings, kickoff events, and phone calls. Evaluate campaign progress and results, making recommendations for current year and future growth. In collaboration with Executive Director manage the event budget to ensure expenses remain below prescribed percentage by recruiting in-kind sponsors or underwriters for the majority of event goods & services.Work with members of the Marketing/Communication team to create campaign materials, identify volunteer spokespeople, secure and support a media partnership, and earn media coverage. Supervise the planning of event logistics and serve as the lead staff on event day to provide an excellent experience for all attendees.Implement, track and report sponsor recognition and assets including logo inclusion, event signage, videos, and social media.Work with Constituent Services to ensure accurate and timely website and database updates including prospect tracking, invoicing, payment processing and donor recognition.Build relationships and community presence through additional fundraising opportunities including third party events, DIY fundraising, and cause marketing. Complete special projects as available or as assigned.

Qualifications:

Bachelor’s Degree from an accredited four-year college or university required, preferably in Non-Profit Management, Marketing, or related field, or equivalent combination of education and work experience.Minimum of 3-5 years’ fundraising experienceDemonstrated success in external relationship management and volunteer recruitmentProven ability to cultivate and steward relationships across a diverse populationAbility to multi-task in a fast-paced work environmentSuperb organizational skills with strong attention to detailsStrong verbal and written communication skills and proficient in social & digital mediaMust have a valid Driver’s license and your own reliable transportation with the ability to travel within assigned local area 40% of the time for meetings and conferences, as well as the flexibility to work irregular hours, including evenings and weekends with some overnights required. Ability to lift and carry 25 lbs. (event supplies)Consistent with its mission, the American Lung Association maintains a smoke-free workplace; all employees must abstain from tobacco use in any form, including vaping.

Compensation: Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $56,000 and $63,000 per annum.

Benefits: The Lung Association offers a comprehensive benefits package including:

Paid Leave - 10 vacation days in the first year (15 days thereafter), 2 personal days and 15 sick days per year, as well as 12 company-paid holidays per year. We also offer Paid Parental Leave for eligible employees. Insurance - Employees (and their eligible dependents) can enroll in our medical, dental, and vision plans, as well as voluntary plans for critical illness, accident, hospital indemnity, short-term disability and supplemental life/AD&D insurance. Employees will be enrolled in company-paid life/AD&D and long-term disability Insurance coverage.Retirement Plan - Eligible employees can participate in our 401(k) Defined Contribution Retirement Plan, which offers matching employer contributions (up to 4%) and year-end discretionary non-elective contributions.

Equal Employment Opportunity

The American Lung Association is an equal opportunity employer. It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law.

Policy Statement

It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and/or mental disabilities, veteran status, or any other status protected by law. This policy applies in all employment actions including recruitment, hiring, promotions, transfers, corrective actions, terminations, compensation, benefits and training.

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Job DescriptionJob DescriptionJoin a Team Where Engineering Expertise, Customer Focus, and Problem Solving Drive Business Success!

Job Title: Custom Project Engineer
Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island)
Check out our address!

If you enjoy...Solving complex customer challenges with customized engineering solutionsManaging multiple projects while balancing customer expectations, deadlines, and profitabilityCollaborating with Sales, R&D, Manufacturing, and Customer Service teams to drive successful outcomesTurning technical requirements into innovative, value-added solutionsCreating quotations, layouts, and CAD drawings that help win business...we would be excited to hear from you!

WAC Group is seeking a Custom Project Engineer to join our growing Sales Operations team. In this highly visible role, you will serve as a technical resource and project leader, partnering with Sales, R&D, Customer Service, and Manufacturing teams to develop customized solutions that exceed customer expectations while supporting company profitability.

Why Join WAC Group?Beautiful and newly renovated headquarters with FREE onsite EV charging for our employees!Robust benefits and perks package!Merit-based compensation structure!Career growth and professional development opportunities!Collaborative and supportive team environment!What You'll DoManage Custom Quotations and ProjectsOwn and manage quotations within assigned territories and channels to ensure accuracy, validity, and timely follow-upCreate custom quotations while working closely with R&D teams to minimize cost and lead-time impactsPrepare material quotations for Inside Sales, Outside Sales Representatives, and customers, including air freight estimatesValidate custom leads by gathering and documenting project requirements with customers and sales partnersTrack project status and proactively communicate delivery schedules and updatesFollow up on outstanding quotations to maximize project conversion and secure profitable ordersProvide Technical Solutions and Design SupportInterpret customer requirements and recommend solutions that maximize value and profitabilityCreate CAD drawings to support custom pricing requests and project developmentComplete fixture schedule crossovers and layoutsIdentify alternate solutions for discontinued products and potential material conflictsProvide design guidance and project support based on manufacturing capabilitiesReview project opportunities and identify requirements involving job names, commissions, and project-specific considerationsDeliver Exceptional Customer SupportServe as a trusted technical resource for customers, sales representatives, and internal teamsRespond to escalated inquiries regarding pricing, lead times, project status, and competitive situationsPartner across departments to ensure a seamless customer experienceBuild and maintain strong long-term relationships with customers and business partnersManage expectations through proactive communication and problem resolution
What You'll BringBachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline preferredBasic electrical knowledge and familiarity with manufacturing and industrial design environments preferredAbility and willingness for minimal travel domestically and internationally as business needs requireExcellent communication, project management, organizational, and time management skillsStrong analytical thinking, problem-solving, and independent decision-making abilitiesProficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and TeamsExperience with SAP, Sugar CRM, Zendesk, SolidWorks, Adobe Creative Suite, or KeyShot is a plusWhat Success Looks Like

In this role, you will:

Consistently meet or exceed margin and profitability objectivesSuccessfully convert custom project opportunities into awarded businessDeliver projects and quotations that support on-time delivery performance goalsMaintain high levels of responsiveness and accuracy while resolving customer inquiriesBecome a trusted partner to cross functional teamsConsistently identify creative solutions that balance customer needs with manufacturing capabilitiesIdeal Backgrounds

You may currently have experience as a:

Project EngineerSales EngineerMechanical EngineerIndustrial EngineerProduct EngineerDesign EngineerTechnical Project EngineerManufacturing EngineerEngineering Project CoordinatorThe expected salary is $84,000 - $100,000. The actual compensation will be determined based on experience and other factors allowed by law.

We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development.

WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.

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Job DescriptionJob Description

The Career:

Are you passionate about high-performance vehicle suspension systems and dedicated to providing outstanding customer service? We’ve got your dream job! QA1 is seeking a motivated and customer-focused Technical Support and Sales Representative to join our Lakeville, Minnesota based team. In this role, you’ll combine your enthusiasm for our products with your commitment to helping customers by offering expert technical support, processing orders, and building strong relationships. From resolving technical challenges to educating consumers on the companies amazing products, you’ll play a key role in delivering top-notch service and contributing to QA1 continuing to be an industry leader in high-performance suspension components for motorsports and industrial markets. The ideal candidate will have a strong foundation in vehicle suspension systems, whether gained through professional experience or hobbies. The perfect candidate will bring a blend of experience, enthusiasm, and a positive attitude to support QA1's commitment to delivering exceptional customer service and innovative product solutions.

What You Will Do:

Provide technical assistance and product information on vehicle suspension systems and QA1 products to end users and dealers via phone and email.Process customer orders through multiple channels (i.e., phone, email, fax, electronic data interface).Share product cross-reference information, current pricing, and delivery details with customers.Communicate with the production team to obtain relevant ETA and delivery updates for out-of-stock items.Develop an in-depth knowledge of QA1 products and services, as well as the automotive industry.Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.Maintain accurate customer interaction records, contacts, orders, and RMAs in the company ERP system.Identify new opportunities and qualify them before passing them to account managers.Travels and attends company events and trade shows as needed.Performs other related duties as assigned.Periodically attend and represent QA1 at trade shows, company events, and customer visits to engage with stakeholders and promote products.Other duties as beneficial to the success of QA1.

The Critical Skills and Experience You’ll Need:

High school diploma or equivalent; advanced education including in technical specialty preferred4+ years of related experience and/or training in vehicle suspension systems; we encourage candidates with experience from automotive parts retailers, dealerships, or similar settings to apply. We also welcome QA1 product enthusiasts who have gained knowledge through personal hobbies or self-directed learningKnowledge in Mopar, Auto-Cross, and/or Street Truck applications a plusDemonstrated excitement for the QA1, Detroit Speed & Engineering, and SpeedTech Performance productsAbility to multi-task and meet deadlines in a fast-paced environmentAbility to communicate effectively and professionally with internal and external partiesStrong out-of-the-box problem-solving skills, with the ability to think creatively and approach challenges from innovative anglesProactive, positive attitude, and collaborative approach to challengesStrong communication skills (oral, written, listening) and ability to build rapport internally and externallyCustomer centric and detail orientedDemonstrable technical proficiency with Microsoft Outlook and capable of quickly training and becoming proficient with other Microsoft application and QA1’s ERP system (Syteline)Ability to work effectively with a diverse team and align with QA1’s valuesAbility to pass a background check and drug screen

The Company:

QA1 is a privately held industry leader in performance shocks, suspension components, composite driveshafts, rod ends, spherical bearings and related accessories for the motorsports and industrial markets. With multiple U.S.-based manufacturing facilities equipped with cutting-edge technology, we’re proud to offer high-quality products that meet the rigorous demands of our customers.

What sets QA1 apart is our unique, cohesive culture built on our core values: Create Solutions, Earn It, People Centric, Do the Right Thing. These guiding principles shape everything we do, from the products we build to the way we collaborate. Many of our 200+ team members are passionate racers or automotive enthusiasts, while others bring expertise from various industrial sectors, creating a rich and dynamic workforce. Our work environment is not just about getting the job done; it’s about having fun, feeling supported, and knowing that every individual’s contributions are crucial to our collective success. We’re more than just a company—we’re a tight-knit, high-performing team driven to deliver exceptional experiences to our customers and one another every day.

The Rewards:

At QA1, we understand that high-performance teams deserve high-performance rewards. That's why we offer a comprehensive set of benefits designed to keep our team members fueled, motivated, and achieving their career goals. We support our team, ensuring they have the resources to perform at their best, achieve financial success, and maintain a healthy work-life balance.

Our rewards include:

Work hours: Monday – Friday 8am to 5pmCompetitive PayComprehensive Benefits – Medical, dental, life, disability, vision insurance and more 401(k) with Company Contribution – Helping you plan for a secure futurePaid Time Off – Company-paid days off for holidays and taking time to recharge Wellness Programs & Perks – Programs to keep you in top shape—physically, socially, and financiallyDevelopment Opportunities – Personal and professional growth opportunities, including education reimbursement, to keep you improving your skills and advancing your careerCommunity Engagement – Opportunities to give back through local and national charity efforts, strengthening the community around usExclusive Product Discounts – Enjoy discounts on company products so you can experience our incredible solutions firsthandAnd more perks: Enjoy a climate-controlled manufacturing floor, a new breakroom, onsite canteen offerings, and a relaxed and casual dress code

Interested or Know Someone Who Is?

If this sounds like the role and team-driven culture for you, visit www.QA1.net for more information and to apply. We personally review every application received.

Not sure you meet all the qualifications? Let us decide! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We also encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community. To provide a safe and secure work environment, QA1 conducts a criminal background check and drug screen on all new hires.

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Job DescriptionJob Description

JOB TITLE: Endpoint Administrator (Identity and Endpoint Management)

DEPARTMENT: Information Systems

REPORTS TO: CIO

This role supports modern device management, identity access management, and cloud platform administration across Microsoft and Google environments.

DUTIES AND RESPONSIBILITIES:

•Implement and maintain modern endpoint management solutions and strategy for large scale environments.

•Implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap.

•Deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access.

•Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services.

•Maintain and enforce directory structure, security, policies, and naming standards.

•Develop and maintain scripts to automate systems deployment, operations, and management.

•Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment.

•Provide Level 1 and Level 2 support for Service Desk tickets and incidents.

•Perform scheduled maintenance and support after hours.

EXPERIENCE IN:

•Microsoft 365

• Apple School Manager/Business Manager

• JAMF

• Mosyle

•Microsoft Intune

•Microsoft Defender for Endpoint

•Microsoft Entra ID, identity security and compliance

•Azure Arc and hybrid cloud management

•Google Workspace

•Windows Server 2016/2019/2022

•Microsoft Active Directory

•SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers.

•PowerShell scripting and utility scripts

REQUIREMENTS:

•Bachelor’s Degree in Information Systems, IT, Computer Science, or equivalent combination of education and experience.

•Minimum of 3 years' experience working in IT disciplines.

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Job DescriptionJob Description

Maintain FSQA sampling programs, support quality evaluations and quality programs with good communication and support to FSQA team:

Coordinate with internal partners (PD, warehouse, analytical lab, testing agency, etc) to receive products/pallets to the FSQA lab and ship out samples to plants or testing locations.Maintain current inventory of samples and communicate active inventory of samples with FSQA team.Submit samples to Analytical lab for testing to include logging sample information into analytical database, test selection, labeling of samples and coordinating with analytical team for results.Support Competitive Quality program with monthly schedule updates, sample coordination and updating competitive and plant data entry as needed in Excel and in PowerPoint.Ability to learn and utilize unique software for inventory management, lab testing requests and to review and pull in plant analytical data.Help prepare for FSQA meetings with sample presentation including DOQ (Day of Quality), team meetings and quality monitoring evaluations.Strong general computer knowledge and ability to navigate in Word, Excel and PowerPointMaintain the quality lab and inventory and discard samples when expired with communication to project owners of expiration dateOther tasks as required.

 

Requirements:

Minimum of High School degree with some college preferred. Interest in Food Science/ Nutrition a plusStrong general computer skills with working knowledge of MS Word, Excel and PowerPoint.Ability work with independently to meet or exceed deadlines with minimal supervision.Can lift light weights up to 25 lbAbility to work effectively in a fast-paced environment with ambiguity and change.Good verbal and written communication skills plus good organizational skills.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations. Read Less

Job DescriptionJob Description

Company Description:
Jersey Mike’s is a fast-casual sub sandwich franchise with over 3,300 locations nationwide, offering fresh sliced subs, with freshly baked bread. Established in 1956, the company is committed to providing delicious food made with premium ingredients and giving back to the communities it serves. Jersey Mike’s was ranked #1 in 2026 America’s top franchises by Entrepreneur Magazine and earned recognition in Nation’s Restaurant News, highlighting its rapid growth and dedication. With a history of philanthropy, the brand gives back through initiatives like its Annual Day of Giving and has raised millions for local charities. Jersey Mike’s is driven by its commitment to quality, community, and making a difference.

Position Summary:
The Help Desk Technician is responsible for providing timely and effective technical assistance and support related to computer systems, hardware, software, and networks. This role involves diagnosing and resolving franchisee technical issues, responding to our franchisee inquiries, and ensuring successful and timely problem resolution. The ideal candidate will exhibit strong technical and communication skills and a commitment to exceptional customer service.

Work Schedule:
This is an onsite position requiring 40 hours of work per week, consisting of four 11-hour scheduled shifts. Each shift includes 10 hours of work and a one-hour unpaid meal break. As the Help Desk operates 7 days a week, flexibility is required to work shifts that may include nights, weekends, and holidays.

Key Responsibilities:
The following duties are essential, but not exhaustive, and may be subject to change based on business needs:

Provide expert-level technical support for incoming queries and issues related to computer systems, software, hardware, and networking.Address support requests through phone, email, or remote access tools, ensuring accurate and timely assistance.Diagnose and troubleshoot problems by asking relevant questions to understand the nature of the issue.Guide customers through troubleshooting processes, resolving issues step-by-step.Install, configure, and maintain computer hardware and software as needed.Utilize diagnostic tools and programs to efficiently resolve technical problems. Such Tools include a videotelephony product, remote desktop software, a mobile device management platform, and internal programs to identify specific store and hardware information.Resolve technical issues pertaining to Local Area Networks (LAN), Wide Area Networks (WAN), and other network systems.Coordinate with third-party vendors to ensure timely and accurate services. Our vendors include:Food delivery service that we update menu dataNetwork vendor who assists with ensuring stores maintain internet accessPoint of sale partner outfits our stores with their POS hardwarefintech company that we utilize to submit refunds with for store accounting

Qualifications:

Proven experience in troubleshooting hardware, software, and network issues, or equivalent training and education.1-3 years of prior experience in a help desk or technical support role preferred.Preferred SkillsStrong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.High attention to detail and ability to remain organized in a fast-paced environment.Adaptability to learn and support emerging technologies.Excellent interpersonal skills, fostering positive customer relationships.Ability to work effectively under pressure and manage multiple tasks simultaneously.
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