Job DescriptionJob Description
IT Solutions Engineer
JOB DESCRIPTION BRIEF
Tek84, Inc. is seeking an experienced Senior IT Network Administrator who will maintain our in-house IT Network and play a critical role with driving our technological growth and market adoption. This is a hands-on and customer-facing role requiring expertise in physical and cloud network infrastructures, security, and solution deployment management. This person excels at internal collaboration, external customer relationship management, solution integration with customer IT network infrastructures, IT documentation and general project management. This role will report to the COO with strong matrix alignment to and collaboration with the Engineering, Operations, Sales, and Service Departments.
COMPANY OVERVIEW
The Tek84 Mission is to provide innovative, reliable, and efficient screening solutions to enhance safety and protect people and property in high-security environments.
Tek84 is a manufacturer of high-technology security products that specializing in ultra-low-dose x-ray imaging for security screening and contraband mitigation for over three decades. The flagship products are Intercept and Defender full body scanners and made in the USA. These systems rapidly screen for weapons, drugs, and other prohibited items forbidden in government facilities, law enforcement institutions, and other high-security environments. These products are widely deployed in 48 US States, globally in countries such as Australia and Isreal, and can be found in prominent locations like the US White House.
TACTICAL JOB REQUIREMENTS
Lead the design, configuration, implementation, and ongoing management of IT networks associated with in-house and customer-facing Tek84 productsServe as the primary internal and customer-facing cybersecurity subject matter expert (SME), ensuring IT systems adhere to industry best practices, security requirements, and meet compliance standards (e.g., SOC 2)Apply working knowledge of physical & cloud systems (e.g., AWS, Azure) for product integration, debug, and supportOwn and manage product configurations and standards for network hardware, operating systems (in-depth Windows knowledge required), and database connectivity (SQL experience preferred)Experience managing Windows updates for across multiple devices and locations.Expertly navigate and integrate proprietary systems within complex customer IT organizations and diverse network infrastructuresProvide high-level, "hands-on" technical assistance and troubleshooting, including potential onsite customer support for complex installations, maintenance, and critical issuesAuthors operations, service, and customer facing product documentation, e.g., SOPs for installing, configuring, operating, and maintenanceOwnership for performance metrics and continuous improvementPerforms other duties as necessary for the business
QUALITATIVE JOB REQUIREMENTS
Act as the primary point of contact for IT technical inquiries, relationship building, and issue resolution regarding deployed networks and system healthCollaborate closely with customers to capture technical needs ("Voice of Customer") and translate them into achievable network and system specificationsInspire collaboration and build strong, trusted technical relationships with both internal teams and external customer IT organizations.May lead the full lifecycle of technical projects, including network/system integrations, hardware configurations, and new customer deployments, ensuring successful delivery on time and within budget.Proactively identifies risks and institutes mitigation strategies
EXPERIENCE
Bachelor’s degree in computer science, Information
Technology, or a related field5-8 years of relevant work experience, with a focus on advanced network administration and securityFluent in network infrastructure and design, network security, database architecture and an in-depth knowledge of Windows operating systemsWorking knowledge of cloud systems and support, e.g., AWS, AzureProven experience successfully managing technical IT projects, including external customer-facing deployments and internal infrastructure upgradesStrong leadership, organizational, problem-solving, and communication skillsMust be a US Citizen and able to pass federal and state background checks.Highly Desirable Experience
o Network Infrastructure Certifications, e.g., CompTIA Network+, Security+
o Cisco Certifications: CCNA (Cisco Certified Network Associate); CNP (Cisco Certified Network Professional)
o ITIL Foundation certification
o Experience working in a SOC 2 environment
o Database Administrator (DBA)
o Experience with SQL and some programming skills
o PMP, PRINCE2, Agile, or other applicable project management certifications
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· While performing this job, the employee is regularly required to talk or hear
· Frequently required to stand and sit
· Occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Transition from standing and sitting often
· Required specific vision abilities might include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
· Occasionally lift and/or move up to 10 pounds
· May travel domestically and internationally, causing long periods of sitting time
· May be asked to stand for 4+ hours during visits to customer sites
Company DescriptionTek84, Inc. develops and manufactures high-
technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x-ray imaging products. Our products rapidly and safely screen for weapons, explosives, drugs, and other contraband. We sell the #1 High Security X-ray Body Scanning system in the United States.
Visit www.tek84.com for more information about the company.Company DescriptionTek84, Inc. develops and manufactures high-
technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x-ray imaging products. Our products rapidly and safely screen for weapons, explosives, drugs, and other contraband. We sell the #1 High Security X-ray Body Scanning system in the United States.\r\n\r\nVisit www.tek84.com for more information about the company.
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