Job DescriptionJob DescriptionCompany Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.Job Description
RRD has an amazing opportunity for a Project Manager of Supply Chain! This position will be based in the RR Donnelley, Houston, Texas facility with requirements to travel to other RR Donnelley North American facilities to perform Industrial Engineering tasks. The ideal candidate will provide support to multiple North American facilities with manufacturing/production line(s) and warehouse fulfillment operations, and offices, in performing Industrial Engineering tasks. ResponsibilitiesDemonstrate strong leadership, problem solving and change management skills to lead improvements across the organization.Engineering:Carry out work measurement through time studies for production lines and warehouse fulfillment operations setting targeted production rates and throughput/fulfillment capacities.Track key productivity measurements such as Cost Per Unit & Earned Hrs / Paid Hrs, and lead productivity reviews. Establish new productivity metrics where required.Identify, minimize or eliminate WASTE across all operational processes including non value add people and material movement, and non value add process steps.Lead process improvement projects using a structured project management approach such as the DMAIC methodology, delivering improved future state operational and business processes. Using various process mapping tools, map out current and improved future state processes with accurate measurement systems.Recommend improvements in: work methods or material handling; improvements in equipment process solutions including potential automation; layout; other changes to improve productivity.Develop layouts for efficient flow and effective production and warehouse fulfillment operations.Identify, source, and purchase required production equipment and tooling, introducing automation where cost justified.Champion and lead continuous improvement, lean manufacturing, and 5S initiatives throughout facilities. Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.Support Process Validations/Verifications including those for Medical Device products.Support Quality control by implementing error proof equipment solutions such as check weighing, vision system inspection/verification, jigs/fixtures, etc.Recommend, manage and conduct cost improvement initiatives.Support new business implementations involving new equipment and process solutions for new product lines.Project Manage Improvement Projects and new Product/Operation implementationsData Analysis:Set up or improve productivity data tracking systems in line with the key productivity metrics, including Direct Labor hours cost and Production Output data.Prepare reports, charts, graphs, etc., to clearly present site KPIs in a summarized but effective manner and quantify improved KPIs.Conduct regularly scheduled review of KPIs and gap analysis suggesting Cost Improvement initiativesEstablish and drive the on-going tracking of CI metrics.Safety:Evaluate Site safety and ergonomic related issuesSuggest improvements to minimize work related injuries.Ability to train others in new processes and lean methodologies, including train the trainer.Ability to handle multiple project assignments.Participate in regularly scheduled cross functional team and staff meetings.Travel to Multiple North American locations to carry out all listed tasks and responsibilities.Participate in and satisfactorily complete all required training programs for the assigned position.Perform other duties as assigned by management representatives within the scope of responsibility and requirements of the job. Qualifications
Bachelor's degree in a related field with 5 years of relevant experience and a minimum of 3+ years in Supply Chain operations, Production or a Warehouse fulfillment environment.Experience in assembly process design, layout, and optimization.PMP certification is a strong plus.Proficient in Excel, Powerpoint, Word, Auto-Cad or Solid Works (Preferred), MS Project or MS Smart Sheets. Strong analytical and problem-solving skills are required.Ability to work well with large and diverse teams across multiple time zones.Experience with task scheduling and resource assignment is required.Experience with project management practices and tools to create, manage, and track project performance, cost, and scope required.Excellent written and verbal communication skills are required.MS Smart Sheets.
Additional Information
The national pay range for this role is $84,100 - $134,600 per year . The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location.In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity, leave adoption assistance, and employer/partner discounts.
All your information will be kept confidential according to EEO guidelines.#RRD-Dice#LI-RRD#LI-Onsite RRD is an Equal Opportunity Employer, including disability/veterans
Job DescriptionJob DescriptionCompany Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.Job Description
As a Project Manager, you will be the key liaison between our clients and our Creative team. You will be expected to manage projects including scheduling, estimating, obtaining job detail information, job tracking and invoicing. He/she must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. The Project Manager will project manage the day-to-day execution and optimization of Creative Services projects determining goals and coordinating projects. This includes resolving and escalating issues and barriers.Responsibilities:Act as primary liaison between clients and production teamsEstablish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project statusLead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectationsDemonstrate understanding in each area of Creative Services including: project management, design and sectorAttend and set relevant client meetings, production and project management status calls bringing in Art Director and Designers from Creative Services as neededMaintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when requiredPerform invoicing, forecasting on a pre-set deadline and monitor client’s budgets for accuracyMaintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.Make changes to plans when requirements change/shiftTrack and report on quality metrics, strategize with the client and deliver services, which will attract and retain customer loyalty.Train other employees as neededPerform other related duties and participate in special projects as assignedQualifications
Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experienceMust be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer.
Additional Information
RRD's current salary range for this role is $73,200 to $114,300 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.#GOC#LI-TC1#LI-OnsiteRRD is an Equal Opportunity Employer, including disability/veterans
Job DescriptionJob DescriptionCompany Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.Job Description
We are ideally looking for candidates in Cleveland, Columbus, Cincinnati, Toledo, Pittsburgh, Buffalo, and Detroit, that can be onsite in Cleveland as needed (about twice a month) The User Experience (UX) Researcher plays a strategic role in planning, conducting and analyzing qualitative and quantitative research help create useful, usable, and desirable digital experiences for our customers, partners, and employees. The incumbent possesses expert knowledge of UX research techniques and UX/UI design principles. They will work closely with users, the UX team and key stakeholders to understand user needs, preferences and pain points to support the evolution of digital products.The incumbent will be responsible for leading planning and execution efforts of a variety of UX research methods including user interviews, usability testing, card sorting, surveys, and field studies. They identify research patterns and trends from the data and collaborate on insight identification and deliverables such as findings presentations, personas, journey maps, etc. This individual will lead UX strategy with their designer peers to influence product strategy and roadmaps based on insights identified and drive UX success measurement implementation. They will mentor other researchers on UX research best practices and approaches to enhance product and team success. Their efforts will contribute to the delivery of high-quality research to support digital products and services. Responsibilities Develop and execute comprehensive user research strategies that align with business goals and product roadmaps in collaboration with designers, product and key stakeholders.Own research activities, tending to the strategy and details required in the planning, execution and reporting phases. Create standard approaches as well as custom plans that fit within given scope, time and needs. Conduct a variety of generative and evaluative UX research to understand user needs, pain points, behaviors and attitudes for applicable designs and technology products using quantitative and qualitative research methodsAnalyze research data to identify patterns and trends to generate actionable insights and recommendations.Create clear, concise and influential research reports and presentations to effectively communicate insights. Present findings to a wide audience of stakeholders.Design and Facilitate workshops with stakeholders and end users to collaboratively document user information, generate new ideas and co-create potential future visionsWork with designers to craft personas, journey maps, experience maps, service blueprints and other deliverables from research findings.Collaborate with other researchers, designers, product owners, and various stakeholders to integrate research findings into the product development processLead efforts to create and maintain documentation standards for research processes and champion the consistency and clarity in research documentation and reporting. Organize data across research studies and ensuring that it is findable and accessible to others.Create plans for ongoing product success measurements that leverages input from end users through thoughtful data collection, observations, and careful analysis.Utilize, assess and maintain a portfolio of customer insight tools including survey tools, user research tools, analytic platforms, a/b testing tools, etc. Qualifications
Bachelor's degree in design, business, Computer Science, psychology, anthropology or human-computer interaction or in lieu of degree, at least 9 years of experience in designing digital user interfaces and user experiences6-8 years of experience conducting research as a UX practitioner 6+ years working with internal clients and/or external agencies/partners.5+ years of experience presenting research findings to internal stakeholders Experience executing UX research methodologies – e.g. interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process. High degree of both research, and design research expertise and business acumen, including familiarity developing new software solutions. Experience with research tools (i.e. User Testing, Dovetail and other analytical tools for extracting UX insights such as Google Analytics, Glassbox)Strong technical knowledge coupled with business intelligence and ability to understand and empathize with customer's needs.
Additional Information
The rate of pay for this role at the noted location is $50-80/ hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. #LI-RRD#LI-Hybrid#RRD-DiceRRD is an Equal Opportunity Employer, including disability/veterans
