RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job DescriptionSCHEDULE
1st Shift: Thursday - Monday, 4:15am - 12:30pm
JOB SUMMARY
Responsible for palletizing finished goods and ensuring the pallets are wrapped in a manner that maintains stability and neatness. Responsible for loading, unloading, and maintaining material to assigned machine units. Responsible for the safe and efficient operation of assigned equipment (different types of equipment varying from 227, Alphaliner, and Ferag). Responsible for quality, output, and production goals.
KEY DUTIES/RESPONSIBILITIES
Prepare all finished products according to established USPS standards. Demonstrates proficiency through the proper recognition of the printed address labels on finished products. Ensures finished goods are properly palletized, instructing the Logistics Tech to move product to finish location.Verify correct material for production line, and load and unload materials into the machine. Perform basic machine setup (including being able to work the machine interface or machine controls), adjusting machine components, and troubleshooting as needed. Respond to the indicator lights and display screens and know the actions required to mitigate the issue. Clear jams and address errors on end of line machine components.Support and comply with safety and security policies to promote a healthy working environment, including housekeeping standards.Support and comply with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. Other duties as assigned.QualificationsEDUCATION
High School Diploma or GED (Preferred)EXPERIENCE
0-1- year related experience (preferred).KNOWLEDGE/SKILLS/ABILITIES
Ability to multi-task.Ability to assess obstacles and make minor non-mechanical adjustments to ensure safety and maintenance procedures are followed.Ability and knowledge to operate a pallet jack.Ability to speak and communicate effectively utilizing the English language. (Preferred)Basic math skills.Attention to detail.Team player (works well with others).Ability to work in a fast-paced environment (varying upon equipment).EQUIPMENT/SOFTWARE UTILIZED
Pallet jackCOMMUNICATION AND CONTACTS
Communicates with team members. Share equipment knowledge with team members.Participate in the Team Business Meetings.DECISION MAKING
Assist with work prioritization to meet production commitments and goals.OTHER
Ability to work overtime beyond regular schedule to complete work assignments as required.PHYSICAL DEMANDS / WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to carry up to 17 lbs., may push and pull up to 40 lbs., twist, stand, walk, reach, and grip/ grasp throughout the shift. Employees are also required to frequently lift up to 17 lbs., squat, and kneel. Lastly, employees are required to have the ability to work in a fast-paced environment (varying upon equipment).The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, airborne dust, paper particles, and industrial lift trucks. All work environments that exceed OSHA's standard on noise levels require associates to wear the hearing protection that is provided.Disclaimer: Weight requirements may vary by location. Please contact HR Business Partner for further details.The national pay range for this role is $16.90 - $22.60 hourly. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job DescriptionSCHEDULE
1st Shift: Thursday - Monday, 4:15am - 12:30pm
JOB SUMMARY
Responsible for palletizing finished goods and ensuring the pallets are wrapped in a manner that maintains stability and neatness. Responsible for loading, unloading, and maintaining material to assigned machine units. Responsible for the safe and efficient operation of assigned equipment (different types of equipment varying from 227, Alphaliner, and Ferag). Responsible for quality, output, and production goals.
KEY DUTIES/RESPONSIBILITIES
Prepare all finished products according to established USPS standards. Demonstrates proficiency through the proper recognition of the printed address labels on finished products. Ensures finished goods are properly palletized, instructing the Logistics Tech to move product to finish location.Verify correct material for production line, and load and unload materials into the machine. Perform basic machine setup (including being able to work the machine interface or machine controls), adjusting machine components, and troubleshooting as needed. Respond to the indicator lights and display screens and know the actions required to mitigate the issue. Clear jams and address errors on end of line machine components.Support and comply with safety and security policies to promote a healthy working environment, including housekeeping standards.Support and comply with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. Other duties as assigned.QualificationsEDUCATION
High School Diploma or GED (Preferred)EXPERIENCE
0-1- year related experience (preferred).KNOWLEDGE/SKILLS/ABILITIES
Ability to multi-task.Ability to assess obstacles and make minor non-mechanical adjustments to ensure safety and maintenance procedures are followed.Ability and knowledge to operate a pallet jack.Ability to speak and communicate effectively utilizing the English language. (Preferred)Basic math skills.Attention to detail.Team player (works well with others).Ability to work in a fast-paced environment (varying upon equipment).EQUIPMENT/SOFTWARE UTILIZED
Pallet jackCOMMUNICATION AND CONTACTS
Communicates with team members. Share equipment knowledge with team members.Participate in the Team Business Meetings.DECISION MAKING
Assist with work prioritization to meet production commitments and goals.OTHER
Ability to work overtime beyond regular schedule to complete work assignments as required.PHYSICAL DEMANDS / WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to carry up to 17 lbs., may push and pull up to 40 lbs., twist, stand, walk, reach, and grip/ grasp throughout the shift. Employees are also required to frequently lift up to 17 lbs., squat, and kneel. Lastly, employees are required to have the ability to work in a fast-paced environment (varying upon equipment).The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, airborne dust, paper particles, and industrial lift trucks. All work environments that exceed OSHA's standard on noise levels require associates to wear the hearing protection that is provided.Disclaimer: Weight requirements may vary by location. Please contact HR Business Partner for further details.The national pay range for this role is $16.90 - $22.60 hourly. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRR Donnelley is looking for a client-focused Data Processing Supervisor with experience growing business to join the team at the Monroe, WI location! This position will act as a business partner to the sales team to scope for new opportunities in the market.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job DescriptionJob Summary:
The Data Processing Supervisor is responsible for overseeing daily operations related to complex
document handling and data conversion, including leading a team dedicated to receiving, sorting, and
converting physical returned mail and survey results into accurate, actionable electronic data files for the end-customers. The supervisor is also tasked with ensuring operational efficiency, data quality, security, and strict adherence to service level agreements (SLAs). Beyond internal operations, this role partners closely with sales teams and external clients to scope new growth opportunities, build pricing models, and actively contribute to business growth.
Responsibilities:
Operations & Processing:Manage the end-to-end process for handling both returned mail and physical survey results; from physical receipt, sorting, and scanning, to data entry and conversion into required electronic formats for the end-customers.Oversee the capture, validation, and preparation of survey results, ensuring data is accurately converted and formatted into final electronic data files (e.g., CSV, delimited files) ready for end-customer delivery.Ensure the physical security of all sensitive documents and the electronic security and privacy of converted customer data.Oversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents.Identify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes.Compliance & Reporting:Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols.Generate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals.Serve as the primary escalation point for complex processing issues or discrepancies.Calculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates.System & Equipment:Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management.Collaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades.Team Leadership & Management:Supervise a team of associates, including scheduling, performance management, training, and professional development.Monitor team workload and workflow to ensure timely processing and achievement of productivity and quality targets.Client & Sales Collaboration:Partner directly with the sales team and external clients to understand project scopes, calculate pricing proposals, and conduct pricing audits to maximize profitability.Actively support client onboarding and ongoing relationships to identify operational opportunities to expand and grow existing business accounts.Serve as a highly responsive point of contact for clients and internal partners including host alignment meetings, address inquires, and provide proactive problem-solving to ensure exceptional customer service and contribute to customer relationship retention.QualificationsPhysical Demands
Sitting - FrequentStanding - OccasionalWalking - Occasional Twisting - OccasionalBending - OccasionalAbility to Push/Pull <5-10lbs - OccasionalAbility to Push/Pull 10-15lbs - OccasionalAbility to Push/Pull 15-20lbs - N/AAbility to Push/Pull 20-25lbs - N/AAbility to Push/Pull >25lbs - N/AThe physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirement <10%, Possible travel to RR Donnelley corporate or other facilities.
The pay range for this role at the noted location is $57,300 to $87,100 annually. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, paternity leave, adoption assistance, and employer/partner discounts.
All your information will be kept confidential according to EEO guidelines.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job DescriptionSchedule: Monday - Friday, 9:00am - 6:00pm
Job duties
(* denotes an “essential function”)
Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organizationEnsuring a seamless and personal guest journeyEscorting guests to their booked meeting room within the building, informing the host of the guest’s arrivalUnderstand customer’s needs and provide them with 5 Star professional service.Attending to guest's wishes and requirements.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendationsArrange events, excursions, transportation etc. upon request from guestsAnswer the phone and make reservations, take and distribute messages or mail and redirect callsHandling external and internal calls in a professional mannerAssisting hospitality department setting up rooms with beverages and foodManage any external catering requirements from third party vendorsBooking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are notedContinually monitor reception inbox ensuring e-mails are responded to in a timely mannerBooking of transport for employees and clientsManaging Visiting Attorney office, room bookings and visitor pass managementLiaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guestsOccasional requirement to support client functions that run into the eveningAlways acting according to the client’s standardsAssist in the daily production of clients visiting attorney email.Qualifications
The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLNAT
#LI-MY1
#LI-onsite
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read Less
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Job DescriptionShift: Monday - Friday. 9AM - 530PM (Eastern Time)
This role Manages full - cycle billing for 10 - 15 attorneys, serving as their trusted resource on invoicing
**Experience with effective communication w/attorney and staff as the subject matter expert in billing matters
**Ability to resolve complex billing issues by collaborating w/ Billing Attorney and clients needed
**Experience with Aderant software from prebill prep through final invoice submission
**Working knowledge of Aderant, Elite, or comparable legal billing software
**Experience working with clients in different time zone needed
Pay range: $31.25 - $33.65 hourly
Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billingHandle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission processAct as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter supportPopulate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing systemExecute accruals, budgets, and information and data requestsWork collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systemsPerform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoicesConduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and proceduresCommunicate with direct reports, manager and client on job or deadline issues.*Immediately escalate operational problems or issues to Supervisor or Manager.Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.Ensure team provides outstanding service to client, while building strong customer relationships.*Produce required reports on schedule.Assist the team in completing more complex jobsConduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.Make sure team follows standard operating procedures.Train new employees on policies and procedures.Maintain all logs and reporting documentation as required.QualificationsThe salary range for this role at the noted RRD location is $32.69 - $33.65 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include [a sign-on bonus of $XXXX,] overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#RRDCORP
#LI-Remote
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey
Job DescriptionLocation: Columbus, OH, hybrid
2nd Shift: Tues - Sat, 3pm to 12am Qualifies for an additional $1.75/hour shift differential pay.
The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
*Perform document production work according to established policies and procedures*Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle*Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction*Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions*Assist with coordination of document production services, preparation, intake, and workflow within team*Troubleshoot more complex software or hardware problems*Utilize appropriate logs and/or tracking software for all assigned work*Meet contracted deadlines for accepting, completing, and delivering all work*Communicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the clientHandle sensitive and/or confidential documents and informationPerform Quality Assurance on work of othersTrain more junior staff membersAssist peer teams with proofreading, design or other document production and preparation, as neededComplete other tasks and assignments as assigned by managementInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerQualificationsThe salary range for this role at the noted RRD location is $17.74/hour to $24.47/hour.. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education, qualifications,
skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include
medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life
insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption
assistance, tuition assistance and employer/partner discounts.
LI-0925
#LI-Onsite
#WLOH
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD is a leading global provider of marketing, packaging, printing, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job DescriptionAssists with daily activities of shipping department regarding materials movement or handling, receiving, loading, unloading, transporting, stacking, order filling and shipping printed product. Performs manual and clerical duties related to the preparation and shipment of customer samples and finished product mailed primarily through Fed Ex, UPS, USPS and other similar carriers. Ensures product is produced and prepared according to customer specifications and service level agreements.
Responsibilities:
Performs manual and clerical duties related to the shipment and receipt of materials, supplies, equipment and finished products shipped via freight or third party LTL carrierTypical shipping activities include: checking goods against shipping documents and authorizations, packing goods for shipment according to specifications, preparing bills of lading, posting weight and shipping charges and attach information and shipping instructions on to boxesPerform typical activities related to receiving materials such as unloading trucks; checking against bills of lading, packing slips, etc., identification and quantity; maintaining records of goods receivedPerform routine, but varied duties in support of manufacturing areas in accordance with standard proceduresMaintain necessary files and documentation.Utilize small hand tools and operates material handling equipment including forklifts, skids, pallet handlers, hand trucks, etc. to stage materials and load trucksMay perform activities related to load planning of outbound trucks to meet customer delivery requirements and cost parametersApply knowledge of department policies and procedures to resolve customer and operational concerns/issues as neededEffectively communicate with customers, suppliers, customer service, and productionBuild and maintain positive relationships within each service area/department; coordinating and utilizing resources to ensure all products are handled, stored and shipped according to established guidelines, at the lowest possible costWork closely with management staff to understand and assist with implementing action plans to achieve department objectives and improve efficiencies.Assist management with departmental activities, training, safety and special projectsEnsure compliance with all safety regulations, quality standard, policies and proceduresReport any problems, potential problems, hazardous situations to managementInspect products and/or shipments to verify conformance to specificationsWhen necessary, attend production meetings and/or confer with other departments to coordinate shipping/receiving activitiesMay provide oversight of work conducted by junior-level staff and/or review/audit work for accuracyMaintain a clean and organized work area. Maintain security at receiving/shipping dock doorsEnsure the “Quality Policy and Objectives” are understood and achievedMay drive delivery van to transport materials or products in local area, maintaining a safe vehicle and comply with all government regulatory lawsResponsible for training and supporting new and existing team membersJob requires the ability to exert up to 20 to 50 lbs. of force occasionally, and/or up to 10 - 25 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.Responsible for training and supporting new and existing team members as assigned.Other duties as assignedAbility to work overtime as necessary. Shift Hours: 7am to 3 pmQualificationsThe salary range for this role at the noted RRD location is$ 17.10 to $25.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job DescriptionShift: Monday-Friday, 8:00am-5:00pm
(* denotes an “essential function”)
*Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
*Communicate with direct reports, manager and client on job or deadline issues.
*Immediately escalate operational problems or issues to Supervisor or Manager.
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
*Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
*Ensure team provides outstanding service to client, while building strong customer relationships.
*Produce required reports on schedule.
*Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
*Assess incoming requests selecting the best equipment and/or resources for successful completion
*Make sure team follows standard operating procedures.
*Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
QualificationsHigh school diploma or equivalent.
Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience leading employees in areas of process and policy adherence, and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures, software and equipment supporting applicable to service lines.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with positive can-do attitude.
Print/Reprographics experience preferred.
The salary range for this role at the noted RRD location is $25.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLNAT
#LI-onsite
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read LessRRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job DescriptionThe pay range for this role at the noted location is $18.24 - $25.63 / hour, plus shift differential. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
All your information will be kept confidential according to EEO guidelines.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Read Less