Job DescriptionJob DescriptionIf you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact.Visa Sponsorship: Not available
Relocation Assistance: Not offeredAbout the RoleThe Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows.Key ResponsibilitiesLead and manage multiple IT user support projects from planning through implementationDefine project objectives and success metrics in collaboration with stakeholdersAssign and track tasks, coordinate project timelines, and ensure quality outcomesMentor and support the IT user support team while fostering continuous process improvementMaintain regular communication with cross-functional teams to update on progress, risks, and issuesOptimize support operations using ITIL frameworks and best practicesEnsure complete and accurate project documentation for audit and compliance purposesMust-Have QualificationsMinimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacityProven track record leading user support or service delivery projects in enterprise settingsDeep understanding of IT support methodologies and service operations (e.g. ITIL)Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRightStrong leadership experience guiding geographically distributed or cross-functional teamsHigh proficiency in tools like Jira, Microsoft Project, or similar project management softwareExcellent written and verbal communication skills with the ability to manage stakeholder expectationsBachelors degree in Information Technology, Business Administration, or related fieldPMP certification is preferred but not requiredPreferred Industry BackgroundInsurance, brokerage, or benefits management systemsApplication support and IT operations within regulated industries
