Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at

Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacio n (Spanish)

Job Description:

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL.

The Customer Service Engineer is responsible for the creation of specific modification design data packages that are used to integrate pre-identified existing known (or close-to-known) design solutions to post-delivery aircraft. This data includes drawings and modification specification documents that are tailored for certification purposes (see MP/TRS and MAS shown below). The Retrofit Solutions Engineer is also accountable for the quality and on time availability of draft Service Bulletin deliverables related to the specific modification. Communicate directly and often with Systems Engineers and Production Managers to ensure quality, on-time delivery and production capacity.

Meet the Team:

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your Working Environment:

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your Challenges:
Timely production of the Modification Proposal Technical Repercussion Sheet (MP/TRS) with pre and post modification sketching
Retrieve/Create/Update/Check the aircraft drawings in Airbus engineering tool sets (manage subcontractor as applicable)
Build the Certification Dossier for the MAS (Modification Approval Sheet)
Prepare all elements required for the Service Bulletin writing phase, including "list of components" as needed and ensure all provided data are accurate
Provide specific design solutions to meet technical requirements for modifications
Ensure the Quality of the drafted Service Bulletin, including concurrent requirements cross-check
Provide remote or on-site assistance during the working parties and answer any Service Bulletin customer query as necessary
Act as a liaison between the engineering and service bulletin authoring team to ensure all level of technical discussions understood and respected by both parties
Contribute to the Safety Management System established within the organization
Contribute to the Quality Register System established within the organization


Your Boarding Pass:
Bachelor s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)
1+ years experience in an engineering classification.
10% travel (Domestic and International) involved
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.
Proficiency with G Suite.
Team oriented - ability to work as a member of a team with other departments locally and internationally.
Ability to read/write/speak English.
Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
Displays model writing skills for others to emulate
Demonstrates simple and effective ways to communicate.
Able to represent Engineering in presentations at Airbus related activities.
Basic technical knowledge on overall Service Bulletin process

Preferred:
Master s Degree in an Engineering discipline
Minor in Computer Science
Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
Data analysis

Physical Requirements:
Onsite or remote: 100% onsite
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.- part of daily job
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment - part of daily job
Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job
Lifting: able to lift documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job
Sitting: able to sit for long periods of time in meetings, working on the computer. - part of daily job
Standing: able to stand for discussions in offices - part of daily job
Travel: able to travel independently and at short notice. - as required based on job needs
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office areas including uneven surfaces. - part of daily job


This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

Company:
Airbus Americas, Inc.

Employment Type:
Agency / Temporary

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Customer Eng.&Technical Support&Services




Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . Read Less

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacio n (Spanish)
Job Description:

Airbus Commercial is looking for an Senior Quality Expert and Occupational Safety Manager to join our team in Herndon, VA.

Airbus requires regulatory and safety expertise in order to establish the competence & authority enabling it to ensure Airbus processes comply with regulatory and safety requirements of the Aviation Authorities (including NAA s) in order to support our Operators. The Senior Quality Expert and Occupational Safety role at Airbus will provide guidance and is consulted on the implementation of and compliance with these rules to support our operators.

Your Working Environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ( ESOP ) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ( EAP ) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Your Challenges:

Primary Responsibilities:

Rule Making & Regulation Monitoring: 40%Track rulemaking and regulatory changes of US Govt. agencies (e.g. DoT, FAA, FCC, CDC, etc.) to determine the impact on Airbus Americas customer operations and satisfaction.Disseminate knowledge internally and support stakeholders for implementation of new rules.Guide / suggest solutions to support our business in the application of requirementsReview and prepare quality requirements related to relevant regulations for Airbus America Customer Service activities.Participation in the preparation of risk assessments and risk / opportunities management in the bid phasePublish regular customer communication about upcoming mandates visible to Airbus
Safety Management System Officer (SMS): 30%Act as a focal point and Safety & Risk Management (SOW) relay for SMS activities for the North American Customer Service regionConsolidate the regional SMS picture (mainly based on North America SMS function inputsParticipate to the ISOEG regional meeting (under Operational Safety Enhancement leadership)Work in close cooperation with the Customer Service Safety & Risk Management team
Major Repairs 14 CFR Part 145 Organization Quality Manager: 15%Support the Major Repairs organization as the regional quality expertMaintain and recommend revisions for the A45.7 FAA repair station manual for AirbusAssist and oversee internal audits for the organization in the regionAct as the primary point of contact for FAA and EASA inspectors during surveillance audits and inspectionsManage and maintain compliance to 14 CFR Part 120 (Drug and Alcohol program)
Occupational Safety : 10%Maintaining and driving Airbus America Customer Service (AAS) Occupational Safety Network.Ensuring that all Occupational Safety events are captured and corresponding mitigation actions are taken and followed-up on a regular basis at AAS level.Ensuring that the FISH tool is used as the basis for reporting and regularly updated within AASPromoting Occupational Safety via regular communications and training for AAS people in order to reach associated Safety objectives.Organizing Occupational Safety reviews at least quarterly.Ensure consistency between Occupational Safety objectives defined at Customer Services level and local safety objectivesAssume responsibility for the drug and alcohol program for the Major Repairs and Working Party team (Part 145 organization) for topics within the region
Additional Responsibilities: 5%
Other duties as assigned:

Your Boarding Pass: Bachelor of Science in Engineering, Manufacturing, Industrial engineering , other related discipline or equivalent experience Preferred10+ years of related industry experienceIn depth knowledge of US Govt. agencies with a focus on FAA regulations (e.g. DoT, FAA, FCC, CDC, etc.)Cross-disciplinary knowledge in aircraft/parts manufacture/delivery, repairs maintenance activities and associated compliance.Quality and regulatory function experience PreferredIn depth knowledge of SMS regulations, as defined by EASA & NAA s derived from ICAO Annex 19 - Safety Management.Extensive knowledge of Aircraft Operations, Systems and Maintenance PracticesProject management
Physical Requirements:
• Onsite : In accordance with current Airbus policy, onsite with the option of 2 days remote.
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors):
• Lifting & Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings, working on a computer.
• Travel: able to travel independently and at short notice.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
Flexible

Job Family:
Strategy & Policy

Job Posting End Date: 12.01.2025



Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus click apply for full job details Read Less

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacio n (Spanish)
Job Description:

Job Summary:

As the Customer Services Structure Repair Program Manager you will provide customers with technical solutions/support through direct interface. The jobholder will ensure a strong program drumbeat and is responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers in Structure ATAs for all Airbus commercial aircraft, except A220. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Center, where the support to our worldwide customers is delivered 24/7. You will be responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers within the region.

The Structure Repair Program Manager will report to the Head of Structure Repair Solutions (SBCAW / AASBC) and located in Wichita, KS. The Structure Repair program manager leads the regional team of technical operations leaders and works actively with stakeholders worldwide (1IA, 1SA, 1x). Within the framework of the Airbus Customer Services policy and processes, the jobholder is responsible for the cascading of objectives to all our stakeholders with associated follow-up and set-up of recovery plan when needed. Each Program leader is accountable for their stakeholders region (Europe, Americas, North Asia, South Asia).

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Primary Responsibilities: You will be embedded in an organization that provides 24/7 support to customers worldwide for all Airbus aircraft. Drumbeat and enable all our stakeholders on below aspects: Budget (Actuals/Forecast, Unit cost) Performance (OTD, Lead-time) Quality (at each step of the process) Volume of activities (Actuals/Forecast) Headcount (Enabling the demand ) Technical delegations (Enabling the performance) Continuous improvement Manage / lead the Regional team of Operational Leaders Work in close relationship with the global team of Operational leaders and SBCB (Operations & Business Efficiency) Work closely together with peers in the organization to ensure harmonious team spirit within the overall Repair Solutions organization and to ensure Customer Services objectives are met. Define objectives and targets to our stakeholders Regularly follow and drumbeat the activities through Program Review Meetings (PRM) Collaborate with the AOG stream leader to ensure that the objectives are aligned between AOG and Heavy Maintenance activities Follow or develop the right key performance indicators enabling the 2030 ambitions Build and follow the overall budget for structure repair Contributes to the consolidation of the Demand Forecast for SBCA. Cascades the Demand Forecast into Capacity Requirements for the stakeholders of SBCA Identify the R&O and enable the E2E process Contributes to the development and enhancement of working policies and procedures for the Repair Solutions activity, and adopts a continuous improvement approach. As a new role in the organisation (in Toulouse, Wichita, Beijing and Bangalore), the program leaders community will have to set and deploy the governance and standards associated with the role. Provide efficient and tailored support to our customers facing technical matters while ensuring safety. Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints Provide End-to-End solutions taking into account the technical requirements and the supply aspects Lead the resolution plan and involve relevant internal/external stakeholders (Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers, etc.) Be the voice of the customer and ensure that their expectations are fulfilled Maintain communication and represent Airbus (and promote Airbus image) when liaising with all levels of Airline management under critical scenarios Provide Airbus Top Management with regular updates of the AOG resolution status Perimeter: All A/C Commercial programs (except A220) Contribute to Customer Care Center efficiency: Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business Apply reporting principles as required in Cust. Services Engineering and other instances involved. Contribute to the capitalization and to the sharing of the best practices Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business
Qualified Experience and Training: 10 years Engineering/Technical experience in an Airline/OEM/MRO environment, with understanding of aircraft structure (design, fatigue, materials, etc.) and structural repairs, or mechanical systems. Bachelor of Science/Engineering (BSc/BEng) or Business Administration (BBA) degree. Equivalent relevant airline or MRO experience in the field may be considered. Project Management Professional (PMP) accreditation is highly regarded
Knowledge/ Skills/ Demonstrated capabilities: Experienced in Program Management Minimum of 5 years of experience in Customer Service is preferred Proven track record of team leadership or management experience Ability to communicate effectively, both verbally and in writing, to teams and business partners worldwide. Proven capacity to engage, connect and collaborate in a constructive manner with internal and external stakeholders Proven track record in change management: strong experience in implementing changes - process/way of working - in medium sized organizations (100-150 people) Experience in fast paced / high pressure environments Solid interpersonal and agility skills to evolve in a highly-demanding and multicultural environment Strong capacity to present resolution plans to senior management and ability to present and discuss at Management and Working level within Airbus and support Customers visits in case of reporting, escalation, etc. Capacity to influence Basic knowledge of Airbus aircraft structure
Travel Required:

Up to 10%

Eligibility:

Authorized to Work in the US

Direct Reports:

Is this a people manager? Yes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
Flexible

Job Family:
Customer Eng.&Technical Support&Services




Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
. click apply for full job details Read Less

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at

Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacio n (Spanish)

Job Description:

Airbus Commercial Aircraft is looking for a Customer Service Engineer to join our Customer Engineering Support department based in Wichita, Kansas.

You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.

Meet the team:

You will be part of a team that handles and treats all technical queries including answer to customers, trigger and follow-up corrective actions, ensure compliance with KPIs (OTD ), deliver technical solutions to customers, for related in-service issues, consolidate and analyze of in-service data from customers and support continued airworthiness (Part 21 compliance) if applicable.

Your working environment:

Located on the Wichita State University (WSU) innovation campus is Airbus first dedicated engineering facility outside of Europe. Our team of 200+ support staff and engineers focus on aerostructure design including analysis of aircraft primary structures, such as wings and fuselages, for all major Airbus products across the globe.

How we care for you:
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ( ESOP )
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ( EAP ) and other supplemental benefit coverages.
Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.


At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Management of the repair solution from customer s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office.
Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.
Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews.
Collaborate and liaise closely with Airbus Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair.
Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.
Ensure transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors.
Use of specialized TechRequest tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties.
Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilizing management as required.
Attend periodic meetings which may include escalate through Daily Operations Meeting for spares escalation.
Identify and follow up on damages related to potential safety critical items.
Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
Collaborate across cultures, languages and time zones with a diverse customer base (both airlines and MRO s) and Airbus teams is a key aspect to ensure a high level of customer satisfaction.


Your boarding pass:
Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.
5+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials ) and structural repairs, or mechanical.
Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC )
Knowledge of maintenance repair practices, equipment and ways of working.
Communicate effectively, both verbally and in writing to team and business partners worldwide including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc.
Ability to take initiative, proven high motivation and flexibility to work in a highly demanding environment.
Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.


Authorized to Work in the US

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Customer Eng.&Technical Support&Services




Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . Read Less

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Internal Advancement Opportunities

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Why choose Wyatt Johnson Volkswagen and Hudson Automotive Group?

Competitive Compensation

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Previous Customer Service Experience Preferred

Previous Service/Sales Experience Preferred

Other Benefits we offer:

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Qualifications:

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Other Benefits we offer:

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Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

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Previous Service/Sales Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Stonecrest Honda - Stonecrest, GA Salary Range $80000.00 - $140000.00 Commission/year Job Shift Open to Closing Description

$80k-$140k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Flexible Schedule

Internal Advancement Opportunities

Cash spiffs â based on performance

Stonecrest Honda, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Stonecrest Honda and Hudson Automotive Group?

Competitive Compensation ($80k-$140k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Cash spiffs â based on performance

Flexible Work Schedule (5-day Work Week, Alternating Saturdays)

Previous Customer Service Experience Required

Previous Service/Sales Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Honda of Huntersville - Huntersville, NC Salary Range $40000.00 - $100000.00 Commission/year Job Shift 7am - 4pm Description

Up to $100k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Internal Advancement Opportunities

Honda of Huntersville, a Hudson Automotive Company, is actively seeking Automotive Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Honda of Huntersville and Hudson Automotive Group?

Competitive Compensation ($40k-$100k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Flexible Work Schedule (5-day Work Week, Alternating Saturdays)

3-5 Years Previous Service Advisor Experience Required

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Greensboro Honda - Greensboro, NC Salary Range $80000.00 - $120000.00 Commission/year Job Shift Open to Closing Description

$80k-$120k+ Yearly Earning Potential for Top Performers

Brand New State of the art Facilities

UVeye Full Vehicle Imager and Established BDC Support

Greensboro Honda, a Hudson Automotive Company, is actively seeking Experienced Automotive Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Greensboro Honda and Hudson Automotive Group?

Competitive Compensation ($80k-$120k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

UVeye Scanners provide drive-thru full vehicle imaging to support sales opportunities

Established BDC to manage inbound customer communication

Climate controlled Service Drive with brand new Advisor desks and computers

Flexible Work Schedule (5-day Work Week, Alternating Saturdays)

Previous Automotive Service Advisor Experience Required

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Liberty Ford of Fayetteville - Fayetteville, NC Salary Range $80000.00 - $100000.00 Commission/year Job Shift Open to Closing Description

$80k-$100k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Internal Advancement Opportunities

Liberty Ford of Fayetteville, a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Liberty Ford of Fayetteville and Hudson Automotive Group?

Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Flexible Work Schedule (5-day Work Week, Every 3rd Saturday)

Previous Customer Service Experience Required

Previous Service/Sales Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Rock Hill Nissan - Rock Hill, SC Salary Range $80000.00 - $100000.00 Commission/year Job Shift Open to Closing Description

$80k-$100k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Flexible Schedule

Internal Advancement Opportunities

Rock Hill Nissan, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Rock Hill Nissan and Hudson Automotive Group?

Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Flexible Work Schedule (5-day Work Week, Alternating Saturdays)

Previous Customer Service Experience Required

Previous Service/Sales Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Greensboro Nissan - Greensboro, NC Salary Range $80000.00 - $100000.00 Commission/year Job Shift Open to Closing Description

$80k-$100k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Prior Nissan/Infiniti Service Advisor Experience Preferred

Greensboro Nissan, a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Greensboro Nissan and Hudson Automotive Group?

Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

5-day Work Week, Alternating Saturdays

Previous Service Advisor Experience is Required

Prior Nissan/Infiniti Service Advisor Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Details Job Location Hudson Nissan of Charleston - Charleston, SC Salary Range $100000.00 - $150000.00 Salary/year Job Shift Open to Closing Description

$100k-$150k+ Yearly Earning Potential for Experienced Top Performers

Yearly Accrued PTO

Flexible Schedule

Internal Advancement Opportunities

Hudson Nissan of Charleston, a Hudson Automotive Company, is actively seeking Experienced Automotive Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Hudson Nissan of Charleston and Hudson Automotive Group?

Competitive Compensation ($100k-$150k+ Yearly Potential for Top Performers)

Additional Manufacture Incentives/Bonuses

Company Provided Training and Career Development

Internal Advancement Opportunities

Flexible Work Schedule (5-day Work Week, Alternating Saturdays, Sundays Off)

Previous Customer Service Experience Required

Previous Service/Sales Experience Preferred

Other Benefits we offer:

Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule

Qualifications:

Previous Service Advisor Experience Required Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Description

El Representante de Servicio al Cliente Remoto (Bilingüe: Español e Inglés) trabaja desde casa e interactúa con los clientes mediante llamadas entrantes y salientes o por internet. Este puesto proporciona soporte al cliente y resolución de problemas y preguntas rutinarias sobre los productos o servicios del cliente. (Aceptamos solicitudes para este puesto de forma continua. Se anima a los veteranos militares a postularse).

The Customer Service Rep - Remote (Bilingual: English / Spanish) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY

UNA NUEVA CARRERA IMPULSADA POR TI

Buscas un cambio de carrera teletrabajando en una organización global con visión de futuro que fomenta una cultura inclusiva que prioriza a las personas y un auténtico sentido de pertenencia? Te gustaría unirte a una empresa que cada año recibe premios como "Mejores Lugares para Trabajar del Mundo", "Empleados Más Felices" y "Mejores Empresas para el Desarrollo Profesional"? Entonces, un puesto remoto de Representante de Servicio al Cliente en Concentrix es justo lo que necesitas!

Como Representante de Servicio al Cliente remoto, te unirás a un equipo diverso y orgánico, proveniente de más de 70 países, donde TODOS los miembros contribuyen y se apoyan mutuamente para el éxito y el bienestar, unidos con orgullo como "innovadores". Juntos, ayudamos a las marcas más reconocidas del mundo a mejorar sus negocios mediante experiencias de cliente excepcionales e innovación tecnológica. Y debido a nuestro continuo crecimiento, buscamos más innovadores talentosos que se unan a nuestro propósito, personas tan apasionadas como nosotros por brindar experiencias de servicio al cliente excepcionales.

CRECIMIENTO PROFESIONAL Y DESARROLLO PERSONAL

Esta es una excelente oportunidad de teletrabajo que te permitirá reimaginar una nueva trayectoria profesional y, al mismo tiempo, cultivar amistades para toda la vida. Te brindaremos toda la capacitación, las tecnologías y el apoyo continuo que necesitas para alcanzar el éxito. Además, en Concentrix, existe un verdadero potencial de crecimiento profesional (y personal). De hecho, aproximadamente el 80 % de nuestros gerentes y líderes han sido ascendidos internamente! Por eso, ofrecemos una gama de programas GRATUITOS de Aprendizaje y Desarrollo de Liderazgo, diseñados para guiarte hacia la carrera que siempre has soñado.

LO QUE HARÁS EN ESTE ROL

Como representante de servicio al cliente que trabaja desde casa, usted: Brindar soporte al cliente entrante utilizando una guía de flujo de llamadas en el idioma preferido del cliente Ayudar a los clientes a resolver problemas técnicos básicos Rastrear, documentar y recuperar información en bases de datos Ofrecer productos y/o servicios adicionales Ofrecer experiencias expertas al cliente con una sonrisa SUS CALIFICACIONES

Sus habilidades, integridad, conocimiento y genuina compasión aportarán valor y éxito en cada interacción con el cliente. Otros requisitos para nuestro puesto de Representante de Servicio al Cliente (Remoto) incluyen: La capacidad de leer, escribir y hablar con fluidez tanto en español como en inglés. Más de 1 año de experiencia en atención al cliente Disponibilidad abierta Un diploma de escuela secundaria o GED Un entorno tranquilo y sin distracciones para trabajar en su casa. Competencia en multitareas de ritmo rápido Afán por aprender nuevas tecnologías Sólidas habilidades de navegación informática y conocimiento de PC. Una computadora de escritorio o portátil para completar las pruebas de PC e Internet; se puede proporcionar una computadora de trabajo según el puesto ofrecido, pero no está garantizada (se discutirá más a fondo con un reclutador) Internet de alta velocidad (sin conexión inalámbrica/puntos de acceso ni satélite) y un teléfono inteligente Debe residir en los Estados Unidos y tener una dirección estadounidense válida para residir. QUÉ HAY PARA TI?

Una de las creencias culturales de nuestra empresa dice: "Defendemos a nuestra gente". Por eso, invertimos significativamente en nuestros innovadores, nuestra infraestructura y nuestras capacidades para garantizar el éxito a largo plazo tanto de nuestros equipos como de nuestros clientes. Invertiremos en TI para impulsar tu trayectoria profesional y tu desarrollo personal. Los beneficios disponibles para los empleados estadounidenses elegibles en este puesto incluyen: El salario base para este puesto es de $15 a $18 por hora (el salario no será inferior al salario mínimo vigente). Los salarios reales variarán según el lugar de trabajo, las cualificaciones, las habilidades, la educación, la experiencia y las competencias. Los beneficios disponibles para los empleados elegibles incluyen seguro médico, dental y de la vista, programa integral de asistencia al empleado (PAE), plan de jubilación 401(k), días libres y festivos remunerados, y días de capacitación remunerados. Aceptamos solicitudes para este puesto de forma continua. Opción de inscripción a DailyPay para acceder al pago "anticipado" cuando lo desee Capacitación pagada e incentivos basados en el desempeño Oportunidades lucrativas de bonificación por recomendación de empleados Oportunidades de networking empresarial con grupos organizados en los siguientes temas: Red de mujeres, profesionales negros, orgullo LGBTQ+, capacidad (discapacidades), neurodiversidad dinámica, mujeres en tecnología, campeones de OneEarth y más Programas de salud y bienestar con socios capacitados para ayudar a promover un yo saludable. Programas de mentoría que apoyan su gratificante trayectoria profesional. Comodidad para trabajar desde casa Programas y eventos que apoyan la diversidad, la equidad y la inclusión, así como la ciudadanía global, la sostenibilidad y el apoyo comunitario. Celebraciones por el Día de Concentrix, el Día de agradecimiento a quienes cambian el juego, la Semana de servicio al cliente, el Día Mundial de la Limpieza, y más REIMAGINA LA MEJOR VERSIÓN DE TI!

Si todo esto te parece el siguiente paso perfecto en tu trayectoria profesional, queremos saber de ti. Postula hoy mismo y descubre por qué más de 440.000 personas innovadoras en todo el mundo consideran a Concentrix su "empleador predilecto".



A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep - (Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep - (Bilingual: English / Spanish) working from home, you will: Provide inbound customer support using a call flow guide in the customer's preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a smile YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - (Bilingual: English / Spanish) (Remote) role include: The ability to read, write and speak fluently both Spanish and English 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge . click apply for full job details Read Less

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Seasonal Customer Service Rep - Tax (Seasonal), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep - Tax (Seasonal) working from home, you will:

Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal) (Remote) role include:

1+ year of customer service experience Open availability (this is a seasonal position) A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing Computer Requirements: Bring your own device - This position does not loan equipment Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) Operating System: Windows 10+ RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher While working, you will be required to hardwire with an ethernet cable High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay "early," when you want it

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

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A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support Provide inbound customer support using a call flow guide in the customer's preferred language Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:

The ability to read, write and speak fluently both Spanish and English 1+ year of customer service experience A high school diploma or GED Strong focus on building customer relationships Comfortable using and explaining technology A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking with strong problem solving skills Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!) A desktop or laptop to complete PC and internet testing; A work computer will be provided High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download) Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Full time, paid classroom and on the job training Lucrative employee referral bonus opportunities Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

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Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

New York City, Roslyn, Plainview, Garden City, Lake Grove, Scarsdale, Chappaqua, Greenwich, CT, Stanford, CT, Fairfield, CT

Client Support Specialist

We have an exciting opportunity for a remote, licensed Client Support Specialist in the Greater Tri- State area! While you will work from home, you must reside near the Greater Tri- State area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You'll have full access to work from home capability to support our clients remotely.

The Purpose of Your Role

As a Client Support Specialist, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.

The Value You Deliver

Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,

Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

The Expertise We're Looking For

Series 7 required

Series 63 preferred (paid training & support provided)

2-3 years of previous experience working in the financial services industry

Strong technological savvy and comfort with learning how to use new tools

The Skills You Bring

You have a broad-based knowledge and understanding of general financial planning concepts

Proven customer service, client support and problem resolution skills

Ability to effectively influence others and use consultative skills to enrich the customer experience

Our Investments in You

Fidelity's greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.

The base salary range for this position is $50,000 - $76,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Relationship Management, Sales Read Less

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

Sacramento, Folsom, Roseville

Client Support Specialist

As a Client Support Specialist, you will be an integral part of a fast-paced, tem oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

The Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.

The Expertise You Have

Series 7 required

Series 63 or ability to obtain within 90 days

2-3 years of previous financial services experience

The Skills You Bring

Broad based knowledge and understanding of general financial planning concepts

Proven customer service, client support and problem resolution skills

Strong verbal and written communication skills

Ability to effectively influence others

Robust time management and organizational skills

The Value You Deliver

Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client

Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client

Collaborate with internal business partners to research and resolve complex client requests

Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request

The base salary range for this position is $50,000 - $76,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service Read Less

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

LA Century City, Pasadena, Burbank South Bay/ Torrance, Santa Monica, Seal Beach, Brea, Rancho Cucamonga, Woodland Hills, Thousand Oaks

As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

The Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.

The Expertise You Have

Series 7 required

Series 63 or ability to obtain within 90 days

2-3 years of previous financial services experience

The Skills You Bring

Broad based knowledge and understanding of general financial planning concepts

Proven customer service, client support and problem resolution skills

Strong verbal and written communication skills

Ability to effectively influence others

Robust time management and organizational skills

The Value You Deliver

Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client

Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client

Collaborate with internal business partners to research and resolve complex client requests

Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request

The base salary range for this position is $50,000 - $76,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service Read Less