Description:

Be the ambassador of glassybaby to the customer by providing excellent customer service to customers who contact glassybaby via phone and/or email.

Requirements:

Primary Duties:

Answer glassybaby customer service phone lines in a timely and professional manner.Treat all customers equally and provide consistent, attentive service.Respond to voicemails left on the customer service line within 24 hours.Assist customers with questions, issues, and order support.Respond to customer service emails within 24 hours.Respond and manage tickets in HappyFox. Manage FedEx claims & replacements.Document common or recurring issues and communicate them to relevant stakeholders.Help facilitate mail exchanges in Redmond. Communicate with customer trends or escalations to the Customer Service Manager as needed.Act as an amiable, informed, and helpful representative of the glassybaby brand.Adjust duties and schedules as needed during the holiday season.Demonstrate clear verbal and written communication skills.Be a self-starter who is proactive and detail oriented.Provide kind, courteous, and empathetic customer service.Build rapport and meaningful connections with customers.Willingness to learn and adapt to new technology and platforms.Ability to navigate tense or high-pressure situations with professionalism and grace. Affinity for color and design to assist customers with product selection.Ability to assist the etching department with order facilitation as needed.Strong organizational skills and accurate record keeping. Retail sales experience required.

Measurements of Performance (ongoing):

Delivery of efficient, friendly, and responsive customer service. Effectively represents and promotes the glassybaby brand and customer experience. Demonstrates thorough knowledge of glassybaby's mission, product creation process, and giving programs. Maintains high levels of customer satisfaction and positive customer feedback.

Education/Experience/Certifications/Licenses:

High school diploma or equivalent (GED)

Knowledge, Skills, and Abilities:

Clear verbal and written communication skills.Self-starter and proactive.Kind and courteous customer service skills.Ability to create rapport with customers.Retail sales experience preferred.

Physical Demands:

Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds. Frequent standing, walking and sitting. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak, hear read and write well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Benefits

Medical/Vision, Dental. STD and Paid Life Insurance with AD&D

401K with a Match

HSA and FSA options

Voluntary Supplemental Insurance and Life Insurance and AD&D

Paid PTO, Floating Holiday and Holiday

Access Perks

Compensation details: 21.3-22.5 Hourly Wage

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Position Title: Intake Specialist (Client Service Sales) - Remote

Description

Intake Specialist (Client Service - Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

Fast-paced, professional environment;Fulfilling, challenging, and rewarding;Great team environment;Paid Holidays, Accrued Paid Time Off (FT only);Great Medical Benefits Package (FT only);Wellness Program (FT only);Competitive Salary $14.50-$16.50 per hour DOE401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

Build the initial client relationship and confidence in our firm with every prospective client interactionTake calls per day in a professional inbound/outbound call center environmentSign up 4 new cases per day to the firmBe expected to meet occupancy and adherence goalsBe expected to maintain a minimum call quality score of 90%Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintainedSolve problems and maintain confidentialityKeep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database systemUse good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successful as an Intake Specialist you will need:

High School Diploma; Degree preferred; or equivalent combinationCall center and customer service experienceStrong people skillsExcellent telephone, communication, and active listening skillsAbility to meet performance standards whether in office or working remotely from homeKnowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easilyMinimum 40 WPM typing speedMulti-tasking skills and the ability to work well under pressureDetail orientedExcellent spelling and grammarProblem analysis and problem-solvingSelf-motivated, self-disciplined, able to work with little supervisionReliability and dependabilityAbility to work in fast paced environmentAbility to work in a confidential environment always maintaining client confidentialityHas professional manner and high energy level, exhibits a positive attitudeStrong organizational skillsGood time management skillsAccepts new ideas and challenges and is highly motivatedAbility to work well with others as a teamAbility to work remotely from home as needed per business needs (see remote requirements)Sales experience a plusFluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)Camera - internal to computer or externalFast internet connection (20MB+)Wired Ethernet cable Internet connection in your home officeLand line telephone or good cell phone signal in home officeQuiet, private home office with no distractions during business hoursReside in Texas

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We're seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you'll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You'll Do

As a Customer Service Representative, you'll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We're Looking For

This role is ideal for someone who:

Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.Thrives on Interaction: You're energized by connecting with people, educating customers, and finding solutions even when things go wrong.Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.Brings Ideas: You're not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.Handles Fast-Paced Chaos: You're comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You'll Love Working With Us

Competitive Pay: Start at $17.00 per hour with opportunities to grow.Flexible Schedule: Tuesday - Saturday 9AM - 5PMSupportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.Growth Opportunities: With 20 stores across three states, we're a growing company with paths for career advancement.Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you're ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let's create exceptional experiences together.

Compensation details: 17 Yearly Salary

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Description:

We are seeking a dedicated and organized Client Coordinator to join our team. The ideal candidate will be responsible for supporting client relationships, ensuring effective communication, and providing exceptional support to enhance client satisfaction. This role requires strong interpersonal skills and the ability to multitask in a fast-paced environment. Hybrid work schedule available (3 days in office/2 days remote).

Key Responsibilities:

- Execute client orders ensuring tasks are completed in a timely manner.

- Assist in the development of client proposals and presentations.

- Collaborate closely with Client Advisors to ensure client needs are handled efficiently.

- Provide support in the absence of a Client Advisor to maintain seamless client service.

- Maintain accurate records of client interactions and project progress.

- Collaborate with internal teams to ensure client needs are met and expectations are exceeded.

Skills and Qualifications:

- High school diploma or equivalent.

- Associate's or Bachelor's degree in Business Administration or a related field preferred

- Proven experience in client coordination or a similar role.

- Excellent verbal and written communication skills.

- Strong organizational and time management abilities.

- Proficiency in Microsoft Office Suite.

- Ability to work independently and as part of a team.

- Strong problem-solving skills and attention to detail.

We offer a dynamic work environment and opportunities for professional growth. If you are passionate about client service and thrive in a collaborative setting, we encourage you to apply.

Be part of a collaborative, supportive team. We'll provide hands-on training, you provide a willingness to learn.

Check us out:

Find your future with us.

Affirmative Action/Equal Opportunity Employer

Requirements:

Compensation details: 19-25 Hourly Wage

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Description:

Join our team at a leading appliance retailer as a Customer Service Relations Associate, where you'll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

Daily expectations of a Customer Service Relations Associate:

Be the first point of contact for customers via phone and emailSupport with product inquiries, orders, service scheduling, and warranty infoMonitor customer portals and track service/delivery updatesProcess payments, order updates, and shipping documents accuratelyCollaborate closely with service, sales, and delivery teamsResolve escalated customer concerns with care and efficiencyStay up-to-date on product knowledge and internal procedures

Benefits:

401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceRequirements:

What You Bring:

3-5 years of customer service experience in a high-volume settingStrong communication and problem-solving skillsProficiency in Microsoft Office; EPass experience a plusQuick, accurate data entry and 10-key skillsA team-first mindset and keen attention to detail

If you're passionate about helping people and enjoy a dynamic work environment, apply now for the Customer Service Relations Associate and grow with us!

Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

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Calgon Carbon A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come.

Position: Field Service Representative I
Location: US - Remote (Downingtown, PA)

Excellent Benefits : Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks : Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.

Hours of work: Mondays - Fridays, 9:00 AM - 5:00 PM, 40 Hrs / Wk

The Field Service Representative I position will be the direct implementation of customer required on-site field services related to CCC activated carbon product, equipment, and service offerings. The Field Service Representative I will be apart of CCC's customer support and service value proposition by contractual obligation.

Duties and Responsibilities (not limited to)

Scheduling and documentation of daily on-site activities using FSWO database and work process Carbon adsorption equipment start-up and customer training on proper use through O&M manual and work process Carbon and other media removal and installation Carbon adsorption equipment installation and removal Carbon adsorption equipment maintenance, inspection repair and troubleshooting

Qualifications

High school diploma or general education degree (GED) is required Confined Space Certification (Candidate must successfully complete training within 3 month of hire data) is required Driver's License (Class A preferrable) is required HAZWOPER 40-Hour Certification (Candidate must successfully complete training within 3 month of hire data) is required Transportation Worker Identification Credential (Candidate must successfully obtain within 3 month of hire data) is required 2-3 years ' mechanical aptitude and an understanding of mechanical systems; hands-on experience in troubleshooting and resolving/repairing technical and mechanical issues is required Experience in the carbon treatment industry or a related field is preferred

About Calgon Carbon

At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.

Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.

In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.

Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran

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Benefits:

There is an opportunity to receive a 90-day increase based on your performance, and how it aligns with our Vision Mission Values. Crew meals 100% discount while clocked in. Direct Family member discount Some Holiday Closures Medical, Dental, Vision, Flexible schedules, and more to full-time employees Vacation pay is available for employees at an anniversary date of 1 year

We offer FLEXIBLE hours to fit your schedule †Morning, Evening, weekend

Opportunity for the advancement of your carrer.

. Available shifts Weekday & Weekend availability Day Shifts Night Shifts
Job Type Full-time Part-time

Job Summary
Team Members can serve in a variety of different roles that can include being a cashier, maintaining our dining room, or preparing our food. One common expectation is that each team member can greet guests with a genuine smile and a warm and inviting spirit.
Essential duties for a Team Member may include, but are not limited to the following:

Welcoming our guests and thanking them for choosing Bojangles.

Accepts payments from guests and makes changes correctly.

Explains menu and answers product questions for all guests.

Prepares and serves our exceptional food.

Maintains a clean and inviting restaurant.

Bending, kneeling, standing, and lifting (up to approximately 25 lbs. as necessary).

Qualifications:
Must be at least 16 years of age

Cheerful and Positive Attitude

Loves Serving and Helping Others

Dependable and reliable

Enjoys and values Teamwork

Compensation details: 12-14 Hourly Wage

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Under supervision of the Manager, Customer Service, leads and directs Customer Service field operations, including meter maintenance, meter reading, and customer response work. Assists the Manager, Customer Service with analyzing, planning, and implementing meter management programs, automated meter reading, automated work order production, efficient staff deployment, and safety initiatives.

Leads and directs Customer Service Field operations including meter maintenance, meter reading, and customer response work by: Leading and supervising the Meter Reading, Meter Maintenance, and Service Worker supervisors. Managing the recruitment, evaluation, and deployment of Field Services staff. Organizing Field Services resources in response to emergencies and wide-spread service outages. Communicating policies and procedures to Field Services staff. Communicating staff concerns and ideas to management. Ensuring Field Services equipment needs are met. Working directly with customers and Fairfax Water operations and engineering staff to resolve complex, sensitive service problems. Maintaining accurate records and reports related to Field Services operations.Assists the Manager, Customer Service in analyzing and planning programs by: Assisting in the development of policies and procedures to promote quality customer service, safety, and efficient staff deployment. Assisting in evaluating, analyzing, and implementing effective meter maintenance programs, automated meter reading systems, and automated work order systems. Developing and implementing field-related components of Fairfax Water's customer information system.Performs other duties as assigned or required.
Graduation from high school, a minimum of eight years of progressively responsible experience in Customer Service field operations, including at least two years supervisory experience, or any equivalent combination of education, experience, and knowledge. Extensive knowledge of water meter operations and maintenance, meter reading operations, water service equipment and infrastructure, and safety regulations and practices. Familiarity with the concepts of strategic workforce management. Strong supervisory, leadership, organization, analytical, and planning skills. Ability to communicate effectively, verbally and in writing. Proficiency in SAP CCS and familiarity with MS Office programs. Capacity to work closely and effectively with co-workers and to deal tactfully and courteously with the public.
Ability to work in varying weather conditions Ability to lift 20 lbs. Ability to overcome physical barriers (such as climbing through brush).

Compensation details: .74 Yearly Salary

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The Customer Support Manager at Prime VitaCare Company is responsible for leading the patient and client support team to ensure efficient, compassionate, and professional service delivery. This role is vital in maintaining the company's reputation for exceptional patient communication and satisfaction. Responsibilities Supervise the daily operations of the customer support departmentTrain and develop staff to ensure consistent, high-quality patient communicationHandle escalated inquiries, complaints, and service issues with professionalismDevelop and maintain scripts, policies, and procedures for support interactionsTrack and analyze service metrics to identify areas for improvementCollaborate with HR and IT to implement support tools and systemsEnsure compliance with healthcare regulations and standardsMonitor team performance and provide feedback for improvementFoster a positive team environment that encourages professional growth Requirements Bachelor's DegreeSalary: $85,000.00 per year Read Less

This full-time Customer Service / Inside Sales Rep position is a "seasonal" opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you'll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you!

As a consultative Customer Service / Inside Sales Rep (Concierge), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technology, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an on-site Sales through Service Representative, you will:

Actively listen to the customer's concern and put their goals first

Understand and identify needs quickly and accurately

Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process

Guide customers through the entire decision process and ensure successful transitions to tax professionals

Follow up with leads to encourage completion of their tax filing journey

Actively contribute feedback to help improve the Concierge program

Deliver expert customer experiences with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:

Must have a high school diploma or equivalent

1-2 years of consultative sales experience required (sales through service)

1 year of customer service experience required

Excellent relationship-building and communication abilities

Proficiency in fast-paced multi-tasking, relationship management

Highly motivated by results and recognition

Achieve revenue targets through strategic account management and upselling opportunities

Some tax knowledge is helpful but not required

Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.)

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

The base salary for this position is $28/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

Sales Incentive program

Paid Training

Lucrative employee referral bonus opportunities

DailyPay enrollment option to access pay "early," when you want it

Health and Wellness programs with trained partners to help promote a healthy you

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

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TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details Read Less

Dunkin' - Black River Falls is currently hiring a full time or part time Restaurant Supervisor for our Black River Falls, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Dunkin' - Black River Falls in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Applicants for this role should have effective verbal and written communication skills. Restaurant Supervisor responsibilities -Monitor team members to follow all service standards. -Supervise service of guests, being watchful of signals from guests in need of service. -Assist manager to establish and monitor sidework duty completion. -Read daily communication sheets from previous shift and prepare one for the following shift. -Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up. -Communicate both verbally and in writing to provide clear direction to staff. -Comply with attendance rules and be available to work on a regular basis. -Perform any other job related duties as assigned. Thanks for your interest in this role. We hope to meet you soon. Dunkin' - Black River Falls is hiring immediately, so please apply today! Read Less

Taco Bell- Sturgeon Bay is looking for a full time or part time Store Supervisor for our location in Sturgeon Bay, WI. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems. The store supervisor also ensures compliance with all Federal, State and local laws and ethical business practices. You will be actively involved in the selection, orientation and training of crew members at Taco Bell- Sturgeon Bay. Qualified Store Supervisor candidates will have previous experience in restaurants or managing teams. You should love working with people and be a team leader. This role is full time or part time. We are hiring immediately, so submit your application today! Read Less

TITLE: Shift Manager (SM) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details Read Less

TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details Read Less

TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details Read Less

Dunkin' - Sauk is currently hiring a full time or part time Restaurant Supervisor for our Sauk City, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Dunkin' - Sauk in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Applicants for this role should have effective verbal and written communication skills. Restaurant Supervisor responsibilities -Monitor team members to follow all service standards. -Supervise service of guests, being watchful of signals from guests in need of service. -Assist manager to establish and monitor sidework duty completion. -Read daily communication sheets from previous shift and prepare one for the following shift. -Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up. -Communicate both verbally and in writing to provide clear direction to staff. -Comply with attendance rules and be available to work on a regular basis. -Perform any other job related duties as assigned. Thanks for your interest in this role. We hope to meet you soon. Dunkin' - Sauk is hiring immediately, so please apply today! Read Less

Taco Bell - Sheridan is looking for a full time or part time Store Supervisor for our location in Sheridan, WY. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems. The store supervisor also ensures compliance with all Federal, State and local laws and ethical business practices. You will be actively involved in the selection, orientation and training of crew members at Taco Bell - Sheridan. Qualified Store Supervisor candidates will have previous experience in restaurants or managing teams. You should love working with people and be a team leader. This role is full time or part time. We are hiring immediately, so submit your application today! Read Less

Dunkin' - Rhinelander is looking for a full time or part time Store Supervisor for our location in Rhinelander, WI. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company policies, procedures, programs and systems. The store supervisor also ensures compliance with all Federal, State and local laws and ethical business practices. You will be actively involved in the selection, orientation and training of crew members at Dunkin' - Rhinelander. Qualified Store Supervisor candidates will have previous experience in restaurants or managing teams. You should love working with people and be a team leader. This role is full time or part time. We are hiring immediately, so submit your application today! Read Less

Step Up, Lead On, and Keep America Running! Why Dunkin'? America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career! If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin'/Baskin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. ! Team Environment- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. What You'll Do: As a Shift Leader, you'll be the go-to person during your shift, helping to: - Lead by example and support your team in delivering top-notch guest service - Keep operations running smoothly - prepping food, managing inventory, or handling cash - Train and coach crew members to be their best - Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards - Step in for the manager when needed, help make key decisions What You Bring to the Table: - Previous experience in food service or retail (leadership experience is a plus!) - A positive attitude and strong communication skills - Ability to multitask and stay cool under pressure - Willingness to work flexible hours, including early mornings, weekends, and holidays - A team-first mindset and a passion for great coffee and customer service - Must be at least 18 years of age - You're fluent in English and eligible to work in the U.S. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. Read Less