Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers!

What are you waiting for, apply today!

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Description

Where Great Customer Service Meets Operational Excellence.

First Bankers Trust Company is offering a fast-paced job opportunity for interested candidates! Apply today to secure a fulfilling career along with these additional perks:

Comprehensive, value-added career opportunities Focus on career development, broad exposures, and learning new things daily Opportunities to help others and make a difference in the community Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing Vacation and PTO time reflective of your experience Volunteering time off of 12 hours per year Access to a library of over 6,000 personal and professional development on-line courses, hosted by Udemy Business Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums Hybrid work schedule

The Deposit Operations Customer Support Specialist will be responsible for ensuring high-quality customer service is provided to both customers and employees through all interaction channels, including but not limited to telephone, e-mail and secure messaging. This position will be accountable for performing a range of bank back office operational tasks including but not limited to completing maintenance requests, transaction processing and other administrative duties as assigned. This position will be responsible for supporting the Deposit Operations and Digital Banking teams at times when needed.

Key Accountabilities:

Provide high-quality customer service by participating in the department incoming phone call group and assisting customers with a range of inquiries. Customer support provided will be efficient, accurate and meet customer support expectations. Provide general deposit account customer support such as providing balance information, reviewing account transactions and completing account research. Provide Tier 1 and Tier 2 Digital Banking customer service including but not limited to guiding a customer through the enrollment process, enrollment troubleshooting, completing account unlocks and supporting features such as mobile deposit and bill payment. Provide Debit Card support that includes raising daily limits, researching transactions and assisting customers with fraudulent transactions. Review, and process various types of transactions, ensuring accurate posting to accounts. Identify and escalate any irregularities or inconsistencies. The transactions may include but are not limited to account charge-offs, general ledger entries and adjustment processing. Complete administrative functions for the Deposit Operations department such as report review and monitoring, cash ordering, verification of deposits, and processing of mobile deposits. Maintain a thorough knowledge of bank products and services, including digital banking services. Gathers and prepares information for internal and external audits when requested. Ensure compliance with applicable regulatory requirements and internal policies. Maintain organized and secure records, supporting documentation, and reconciliations. Ensure proper filing and retention of documents in compliance with record-keeping policies. Identify opportunities to enhance operational efficiency and effectiveness within deposit operations processes. Propose and implement process improvements, automation, and system enhancements to streamline workflows and reduce errors. Provides assistance to other areas of Deposit Operations and Digital Banking as requested. Provides project support as requested. Performs other duties as assigned.

Qualifications

Associates Degree or equivalent experience, Bachelors Degree preferred. 3 - 5 years of back office processing within the banking industry desired. Demonstrates strong understanding of bank products and services. Demonstrates ability to execute work independently with general oversight. Demonstrates strong working knowledge of various bank regulations. Demonstrates strong written and verbal communication skills. Team player with proven ability to work cooperatively but also assume administrative responsibilities. Demonstrates strong troubleshooting and problems solving skills Demonstrates ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies

Our values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career. If that sounds like a good deal to you, apply for a position today.

Work Environment

This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds.

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.

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Service Center

Mooresville

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Begin accruing day 1 Career growth opportunities - We promote from within! A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

Effective verbal and written communication skills Ability to navigate multiple software systems, i.e., Microsoft Office Suite Work through competing priorities and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life , Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

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Representative, Customer Service

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Customer Service Representative is to provide customer service with customer recognition to everyone.

LOCATION AND SCHEDULE

FLETC - Part-time Remote/Hybrid

Monday-Friday 7:30 AM - 4:00 PM (can vary based on store)

KEY RESPONSIBILITIES

Responsible for all customer service functions with customer recognition and interface the most critical element. Accurate computerized checkout

Requires excellent communication skills

Requesting and identifying material from the warehouse and shelf stocking. Store cleanliness both in and outside. Other duties as requested by Manager and/or Assistant Manager

QUALIFICATIONS

High school graduate with one year relevant work experience.

Basic retail knowledge. Accuracy with computerized checkout systems.

Requires excellent communication skills.

Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why LCI?

Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP) Read Less

Title:Customer Service Rep

Job Description:

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Perform janitorial duties

Perform all duties listed on the daily schedule

Operate motorized cleaning equipment

Maintain daily upkeep of assigned area

Report incidents and hazardous conditions to supervisor

Comply with safety rules, policies, and procedures

Perform work assignments in a team with other employees

Perform repetitive tasks

Maintain clean work area

Follow all protocols, company procedures, policies, and rules

Take direction and respond to supervision

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner

Fill in during staff shortage

Support shift lead in completing punch-list items

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday-Friday: 10:00am-6:00pm

$15.50-$16.50 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

Careers - SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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Be a part of an award winning, best places to work company! Decron offers a competitive salary, commissions (position specific), engaging workplace, and a benefit package including med/dent/vis/ plus more for Full-Time positions, as well as vacation, sick, holiday, 401k, free life insurance, amazing corporate events, and more!

Position Summary

The Customer Service Representative (CSR) serves as the front-line contact for residents. The CSR is responsible for all phases of resident relations and resident retention of a multi-family residential community. Providing particular emphasis on administration of the property operations, resident functions, and service requests with the end result of providing a quality living experience for the residents.

Essential Duties and Responsibilities

Assist with planning and promoting resident events and activities to support retention efforts.

Respond promptly to resident service requests and follow up within 24 hours to ensure satisfaction.

Input, update, and close service requests in Yardi.

Support lease renewal efforts and communicate policy violations or lease breaches.

Address resident complaints professionally and within company guidelines.

Maintain knowledge of Fair Housing laws, local ordinances, and property rules, including eviction procedures.

Help administer parking policies, newsletters, and community communications.

Coordinate and track the distribution of promotional items and resident feedback.

Maintain online listings with updated photos, pricing, and specials.

Participate in outreach marketing to increase traffic and awareness.

Distribute flyers, newsletters, and community notices.

Install or remove marketing materials (banners, signs, balloons, etc.).

Monitor competitors and provide market analysis to improve strategy.

Non-Essential Duties

Support community events and resident engagement initiatives

Help with administrative projects or seasonal tasks

Provide translation or language assistance if qualified and requested

Other duties as assigned

Required Qualifications

High school diploma or equivalent

1+ years of customer service, receptionist, or administrative experience

Professional communication skills (in-person, phone, and email)

Strong organizational skills and attention to detail

Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment

Ability to multitask in a fast-paced environment

Friendly, approachable, and service-oriented demeanor

Availability to work weekends or evenings as needed

Preferred Qualifications

Prior experience in residential leasing, hospitality, or property management

Familiarity with property management software (e.g., Yardi, AppFolio)

Bilingual in English and Spanish or another common local language

Work Environment and Physical Requirements

Primarily office-based role with some walking around the property

Frequent use of computers, phone, and standard office equipment

Occasionally lifts or moves office supplies or packages up to 25 pounds

May assist outdoors during community events or resident needs

Company Values

All team members are expected to uphold and model our core values:

Integrity - We do what's right, even when no one is watching.

Community - We foster collaboration and connection with those we serve.

Joy - We bring positivity and appreciation to our work.

Pride - We take ownership and celebrate a job well done.

Personal Responsibility - We hold ourselves accountable to commitments and results.

Continuous Improvement - We embrace feedback, learning, and innovation.

Equal Opportunity Statement

Decron Properties is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We participate in the E-Verify program to confirm the eligibility of all newly hired employees to work in the United States.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify or assign other duties as necessary. This job description does not constitute a contract of employment and does not change the at-will employment relationship.

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We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.

This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!

In the Role

Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned.

Required

High School Diploma or GED Must have a valid driver's license and reliable vehicle

Preferred

Cash Handling, Sales, or Customer Service experience

Location: On-Site

The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Who We Are

Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!

Other team member benefits include:

Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.

At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

Discover more about our company and culture! Read what our customers are saying about us! Read Less

Customer Service Representative - Granite Falls - NC
Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area. Looking for a motivated employee for a fast-paced, growing company that is adaptive to changes.

Essential Functions and Responsibilities

Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.
Services all needs of Pregis Corporation customers with primary responsibility for assigned areas.
Acquire and maintain product and technical knowledge.
Develop and maintain customer contacts and administer service policies.
Work with Inside Sales, PQA's, and AMs on customer pricing.
Process orders, sample requests, etc., and maintain related information within the appropriate computer system
Manage heavy call volume and high email traffic to support customers.
Complete written documentation such as credits, debits, complaints, quotes, etc.
Provide price quotes according to established limitations.
Update and maintain price pages as needed.
Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations.
Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.
Administer assigned customer requests.
Develop and maintain a relationship with customer base to retain/build business.
Develop and maintain a partnership with the outside Account Managers to build the business.
Perform inside sales functions when necessary.
Adhere to company policies and procedures.
Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry

Competency (Knowledge, skills, and abilities)

Excellent verbal and written communication and telephone skills
Proficiency with computers (Microsoft Office 365, SAP)
Excellent organizational/prioritization skills
Solutions oriented
Results focus

Environment

Mainly office setting
The position environment may vary and require a combination of outside work and inside work
Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
Moderate humidity levels
Moderate noise levels

Physical Characteristics

Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
Willingness to wear appropriate personal protective equipment, including hearing protection

Position Type

Full time requiring onsite presence
Hours vary based on operational needs
Potential requirement to work outside of normal working hours
Approximately 10% travel

Education and Experience

2-to-4-year degree desirable, or related years of experience
2 to 4 years' experience in customer service, business/marketing or related field
Manufacturing background preferred
SAP experience recommended
Excellent verbal, written communication, and telephone skills

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role is estimated to be $45-$50K for this salaried non-exempt opening.

Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.

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WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Text DELIVER to 88300 to apply or check out more jobs at !

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you'll get by joining the GEODIS team!

Get Good Money - Fair pay and some jobs come with bonus opportunities. Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want. Get Paid Early - Payday as early as you want. Access your earnings on demand. Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period. Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life. Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone. Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better. Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year. Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes. Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund". Have FUN - Work with fun, supportive people just like you! Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging. Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

Interacts with customers by phone, email, or in person and receives orders or changes in service. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records. Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary. Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information. Assures proper invoicing of accounts by verifying computer generated invoices. Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. Reports customer feedback to management, including any signs of customer dissatisfaction. Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes Performs paperwork associated with orders including the maintenance of customer files. Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office. Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary. Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics Works with management regarding product routing for customers For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Requirements:

Minimum 6 months related experience and/or training Experience with AS400 operating systems and warehouse management systems preferred. PC literate with experience with Microsoft Outlook, Word, and Excel Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

More about GEODIS

GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit to learn more.

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Description
Why Join Us?

Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work Benefits You Can Count On - Medical, dental, vision, and life insurance coverage Work Hard. Recharge Often. - Generous PTO and extended illness benefits Invest in Your Future - 401(k) with company match Grow With Us - Career development, learning opportunities, and advancement pathways We Invest in Your Success - Licensure and certification reimbursement for eligible roles Student Loan Support - Assistance available for eligible roles Your Wins Deserve Recognition - Employee rewards and recognition programs A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions. Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures. Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions. Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience. Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction. Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.

Qualifications

Associate Degree or coursework in Business, Communications, or a related field preferred 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar. Strong verbal and written communication skills, ensuring clear and professional interactions. Ability to handle high call volumes and multi-task across different customer service platforms. Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively. Proficiency in customer service software, CRM systems, and Microsoft Office applications. Ability to remain calm and professional in high-stress situations while de-escalating customer concerns. Strong attention to detail in data entry, documentation, and customer interactions. Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

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