We are looking for Hardees Shift Leaders who want a hand in making their Career Superior by working with Superior People and Superior Products.Do you want to work in a safe restaurant environment with a company that respects and adheres to good health standards?Join our team!

Must be 18+ years old

Pay Range: $16 per hour - $19 per hour

Job Expectations:

Produce High Quality FoodDeliver Fast/Courteous ServiceMaintain a Clean and Comfortable EnvironmentFollow Company Policies

Benefits:

Above Average Starting WagesFree Meal DiscountsFlexible SchedulingExcellent Advancement OpportunitiesInsuranceHoliday Pay401K with match

For Managers:

Paid VacationsBonus OpportunitiesPossible Relocation Assistance

About Us:

Northland Restaurant Group, LLC and DORO Incorporated are Franchisees of Hardees Restaurants. We have owned and operated Hardee's restaurants since 1968, and have emerged as one of the fastest-growing independent franchisees of Hardee's Restaurants, LLC. Our commitment to our people through training and a strong focus on culture has allowed the organization to grow at an incredible rate, and is the reason we stand as the third largest Hardee's franchisee in the United States.

I understand and acknowledge that Northland Restaurant Group, LLC. and DORO Incorporated are an independently owned and operated franchisees of Hardee's Restaurants LLC and, if I am hired Northland Restaurant Group, LLC or DORO Incorporated, will be my employer, not Hardee's Restaurants LLC. Further, I understand and acknowledge that Northland Restaurant Group, LLC and DORO Incorporated, is not acting as an agent for Hardee's Restaurants or any of its affiliates.

Required Preferred Job Industries Food & Restaurant Read Less

ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3'x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

JB.0.00.LN

Customer Service Read Less

We are looking for Hardees Shift Leaders who want a hand in making their Career Superior by working with Superior People and Superior Products. Do you want to work in a safe restaurant environment with a company that respects and adheres to good health standards?Join our team!

Must be 18+ years old

Job Expectations:

Produce High Quality FoodDeliver Fast/Courteous ServiceMaintain a Clean and Comfortable EnvironmentFollow Company Policies

Benefits:

Above Average Starting WagesFree Meal DiscountsFlexible SchedulingExcellent Advancement OpportunitiesInsuranceHoliday Pay401K with match

For Managers:

Paid VacationsBonus OpportunitiesPossible Relocation Assistance

About Us:

Northland Restaurant Group, LLC and DORO Incorporated are Franchisees of Hardees Restaurants. We have owned and operated Hardee's restaurants since 1968, and have emerged as one of the fastest-growing independent franchisees of Hardee's Restaurants, LLC. Our commitment to our people through training and a strong focus on culture has allowed the organization to grow at an incredible rate, and is the reason we stand as the third largest Hardee's franchisee in the United States.

I understand and acknowledge that Northland Restaurant Group, LLC. and DORO Incorporated are an independently owned and operated franchisees of Hardee's Restaurants LLC and, if I am hired Northland Restaurant Group, LLC or DORO Incorporated, will be my employer, not Hardee's Restaurants LLC. Further, I understand and acknowledge that Northland Restaurant Group, LLC and DORO Incorporated, is not acting as an agent for Hardee's Restaurants or any of its affiliates.

Required Preferred Job Industries Food & Restaurant Read Less

As the supervisor, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Overview of Job Responsibilities

A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers.

Essential Responsibilities
Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions
Qualifications, Knowledge, and Skills
5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels
What We Offer
Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more
Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. Read Less

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement

Access the full menu of benefits offerings here .

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

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Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative - Mercy Clinic Neurology, Southfork

Location: 12700 Southfork Road, Suite 270, St. Louis, MO 63128

Schedule: Monday - Friday, 40 hours/week, Days

Qualifications:

Education: High school diploma or equivalent.

Experience: Customer service experience preferred

Responsibilities:

Greet and register patients; verify identity and manage check in/check out

Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

Maintain accurate registration, EHRs, and assigned work queues

Handle patient concerns professionally and escalate as needed

Manage daily cash drawer, accounts receivable tasks, and payment plans

Support EPIC updates, departmental initiatives, and clinic communications

Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

Perform other duties as assigned

Skills, Knowledge and Abilities:

Knowledge of medical terminology, insurance, and billing processes

Clear and professional verbal and written communication skills

Basic computer skills, including accurate data entry

Strong customer service skills with a patient focused approach

High attention to detail and accuracy

Ability to maintain confidentiality and comply with privacy policies

Adaptable, professional, and able to work well under pressure

Effective problem solving and issue resolution skills

Why You'll Love Working Here

Exceptional Benefits Starting Day One:

Comprehensive Health Coverage - Medical, dental, and vision through United Healthcare

Generous PTO - Up to 34 days annually, including holidays, vacation, personal time, and short-term illness

Paid Parental Leave - Supporting you and your growing family

401(k) with Employer Match - Invest in your future with confidence

Tuition Reimbursement - Up to $2,000/year for continuing education

Dependent Care FSA Contribution - $100/month for eligible participants

Paid Volunteer Time - Give back to your community while on the clock

Free Parking - Convenience that saves you time and money

Career Growth Opportunities - Advance your skills and grow within Mercy

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Patient Service Representative Clinic Outpatient Neuro Neurology Read Less

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. Manage the daily activities of various Customer Service departments. Evaluate team procedures and identify areas for improvement. Review performance reports and suggest ways to increase efficiency. Resolve escalated customer issues promptly. Minimum Requirements Bachelor's degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern air-conditioned facilities. First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Read Less

We are looking for Hardees Shift Leaders who want a hand in making their Career Superior by working with Superior People and Superior Products. Do you want to work in a safe restaurant environment with a company that respects and adheres to good health standards?Join our team!

Must be 18+ years old

Job Expectations:

Produce High Quality FoodDeliver Fast/Courteous ServiceMaintain a Clean and Comfortable EnvironmentFollow Company Policies

Benefits:

Above Average Starting WagesFree Meal DiscountsFlexible SchedulingExcellent Advancement OpportunitiesInsuranceHoliday Pay401K with match

For Managers:

Paid VacationsBonus OpportunitiesPossible Relocation Assistance

About Us:

Northland Restaurant Group, LLC and DORO Incorporated are Franchisees of Hardees Restaurants. We have owned and operated Hardee's restaurants since 1968, and have emerged as one of the fastest-growing independent franchisees of Hardee's Restaurants, LLC. Our commitment to our people through training and a strong focus on culture has allowed the organization to grow at an incredible rate, and is the reason we stand as the third largest Hardee's franchisee in the United States.

I understand and acknowledge that Northland Restaurant Group, LLC. and DORO Incorporated are an independently owned and operated franchisees of Hardee's Restaurants LLC and, if I am hired Northland Restaurant Group, LLC or DORO Incorporated, will be my employer, not Hardee's Restaurants LLC. Further, I understand and acknowledge that Northland Restaurant Group, LLC and DORO Incorporated, is not acting as an agent for Hardee's Restaurants or any of its affiliates.

Required Preferred Job Industries Food & Restaurant Read Less

We are looking for Hardees Shift Leaders who want a hand in making their Career Superior by working with Superior People and Superior Products. Do you want to work in a safe restaurant environment with a company that respects and adheres to good health standards?Join our team!

Must be 18+ years old

Job Expectations:

Produce High Quality FoodDeliver Fast/Courteous ServiceMaintain a Clean and Comfortable EnvironmentFollow Company Policies

Benefits:

Above Average Starting WagesFree Meal DiscountsFlexible SchedulingExcellent Advancement OpportunitiesInsuranceHoliday Pay401K with match

For Managers:

Paid VacationsBonus OpportunitiesPossible Relocation Assistance

About Us:

Northland Restaurant Group, LLC and DORO Incorporated are Franchisees of Hardees Restaurants. We have owned and operated Hardee's restaurants since 1968, and have emerged as one of the fastest-growing independent franchisees of Hardee's Restaurants, LLC. Our commitment to our people through training and a strong focus on culture has allowed the organization to grow at an incredible rate, and is the reason we stand as the third largest Hardee's franchisee in the United States.

I understand and acknowledge that Northland Restaurant Group, LLC. and DORO Incorporated are an independently owned and operated franchisees of Hardee's Restaurants LLC and, if I am hired Northland Restaurant Group, LLC or DORO Incorporated, will be my employer, not Hardee's Restaurants LLC. Further, I understand and acknowledge that Northland Restaurant Group, LLC and DORO Incorporated, is not acting as an agent for Hardee's Restaurants or any of its affiliates.

Required Preferred Job Industries Food & Restaurant Read Less

We are looking for Hardees Shift Leaders who want a hand in making their Career Superior by working with Superior People and Superior Products. Do you want to work in a safe restaurant environment with a company that respects and adheres to good health standards?Join our team!

Must be 18+ years old

Job Expectations:

Produce High Quality FoodDeliver Fast/Courteous ServiceMaintain a Clean and Comfortable EnvironmentFollow Company Policies

Benefits:

Above Average Starting WagesFree Meal DiscountsFlexible SchedulingExcellent Advancement OpportunitiesInsuranceHoliday Pay401K with match

For Managers:

Paid VacationsBonus OpportunitiesPossible Relocation Assistance

About Us:

Northland Restaurant Group, LLC and DORO Incorporated are Franchisees of Hardees Restaurants. We have owned and operated Hardee's restaurants since 1968, and have emerged as one of the fastest-growing independent franchisees of Hardee's Restaurants, LLC. Our commitment to our people through training and a strong focus on culture has allowed the organization to grow at an incredible rate, and is the reason we stand as the third largest Hardee's franchisee in the United States.

I understand and acknowledge that Northland Restaurant Group, LLC. and DORO Incorporated are an independently owned and operated franchisees of Hardee's Restaurants LLC and, if I am hired Northland Restaurant Group, LLC or DORO Incorporated, will be my employer, not Hardee's Restaurants LLC. Further, I understand and acknowledge that Northland Restaurant Group, LLC and DORO Incorporated, is not acting as an agent for Hardee's Restaurants or any of its affiliates.

Required Preferred Job Industries Food & Restaurant Read Less

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!

This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week.

We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere.

Language Requirement: Proficient level English

Preferred experience/skills:

Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat!

What You Can Expect:

Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology

We hope to see your application soon!

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