Customer Service Specialist

Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service. If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you. What You'll Do: This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders. Key Areas of Responsibility: Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency's rigorous standards.Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support. Professional Credentials Needed to be Successful in This Role: Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management software.

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GreenState Credit Union

Member Service Representative

US-NE-Papillion

Job ID:
Type: Regular Full-Time
# of Openings: 2
Category: Retail
GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

What We Offer:
GreenState provides a comprehensive benefits package designed to support your whole self-professionally, personally, and financially. Highlights include:

Flexible Time Off (FTO): Take time when you need it, with the trust and flexibility to balance life and work.Wellness & Health Coverage: Choose from robust medical, dental, and vision plans, including wellness and preventative care benefits starting the first of the month after hire.Paid Parental Leave: Six weeks of 100% paid leave to bond with a newborn or newly adopted child.Retirement Savings: 401(k) plan with up to an 11% employer match based on tenure.Paid Holidays: 13 paid holidays annually.Sabbatical Program: Four weeks of paid leave after 15 years of service, promoting rest and renewal.Financial Perks: Loan rate discounts, student loan interest reimbursement, and identity theft protection.Professional Growth: Career development opportunities and recognition programs to celebrate your achievements.

M-F - 8:30 am - 5:15pm
Rotating Saturday - 3/month 8:30 am-12pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.Makes weekly outbound service calls to members.Answers member questions or refer members to appropriate departments or supervisors.Assists with member account discrepancies, statement problems, complaints and escalates as necessary.Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.Maintains a satisfactory balancing record.Educates members and staff of the features and benefits of all our products and services.Refers products and services that benefit members to achieve team goals.Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.Processes mail and night deposit transactions.Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.Complete daily work including balancing and reconciliation of drawer offages.Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .Assists in security procedures. Has access to and is accountable for office keys and combinations.Balances, maintains, and corrects the coin machine and cash recyclers.Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

Interpersonal skills to represent the Credit Union in a positive way.High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations.Accuracy in the handling of cash, recording daily transactions, and attention to detail.Good telephone manners and techniques.Ability to work with minimal direction and exercise sound judgment.Member account problem-solving skills.Proficiency with related computer applications, spreadsheets, word processing, and database applications.Ability to develop and maintain effective working relationships as a cohesive team.High school diploma or the equivalent (i.e. GED).Cash handling, sales, and customer service experience desired.Must be bondable.Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship
Reports to the Vice President/Branch Managers as assigned.

Supervisory Responsibilities
This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

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Description:

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.

This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

Schedule

Monday-Friday daytime schedule

Typical hours: 8:00 AM - 5:00 PM

WEEKENDS OFF!

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

Requirements:

Customer Service & Sales Support (Primary Focus)

Provide professional, friendly customer service both face-to-face and over the phoneAssist walk-in customers with product selection, order placement, and technical inquiriesProactively contact preferred end-user customers to support sales and order follow-upsAccurately receive and enter telephone orders into company systemsTrack order status and communicate shipment updates to customersSupport outside sales representatives by providing product and order assistanceMaintain positive customer relationships through reliable and service-focused interactions

Order Processing & Transaction Accuracy

Process customer transactions accurately using the point-of-sale (POS) systemOperate cash register and handle payments responsiblyVerify orders for accuracy prior to fulfillment or deliveryMaintain accurate customer records, pricing, and account setup informationEnsure all paperwork and documentation are complete and accurate

Inventory Control & Stocking

Receive, organize, and stock incoming merchandisePut away weekly stock orders and maintain organized inventory areasReconcile inventory discrepancies and perform inventory transfers as neededUtilize handheld inventory scanners and computer systems to manage stockAssist with inventory counts and inventory control processesMaintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation

Paint Mixing & Order Preparation

Prepare paint orders using standard and custom formulasMix paint accurately and safely using appropriate equipmentMaintain and clean mixing equipment and work areasEnsure proper documentation of formulas and color records

(Paid paint mixing experience is preferred but not required.)

Store Operations Support

Maintain cleanliness and organization of the store and work areasProperly dispose of waste materials in accordance with company and regulatory standardsAssist with general store operations and cross-functional duties as assigned

Work Environment & Physical Requirements

This is a hands-on retail role requiring:Frequent customer interaction throughout the dayRegular computer and POS system useStocking, lifting, and moving inventoryAbility to lift at least 50 poundsTolerance for paint odors and industrial products

Required Qualifications

High School Diploma or GEDStrong customer service and communication skillsComfortable using computers, POS systems, and inventory softwareStrong attention to detail and organizational skillsAbility to multitask in a fast-paced environmentValid driver's license with acceptable driving record

Preferred Qualifications

1+ years of customer service, inside sales, or counter sales experienceExperience with inventory control systems or inventory scannersPaint mixing or color matching experience (paid experience preferred)Retail, automotive, or coatings industry experienceSales aptitude and ability to identify customer needs

Additional Requirements

Ability to pass pre-employment drug screeningAcceptable Motor Vehicle Record (MVR) upon hireEqual Opportunity Employer Statement

We are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.

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Description:

$1000 Bonus Every 90 Days

Company Overview:

Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company, with plans to expand our services in the south metro in the coming months. We prioritize internal growth, offering advancement opportunities within our talented team.

Our Values:

Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.

Pay Range:

$17 - $21 per hour, depending on the site.

Job Description:

At Rudolph Community and Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve. As a Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. Additionally, you will undergo comprehensive training to develop and hone the skills necessary to excel in this role.

Key Responsibilities:

Provides direct care to person-servedMonitors and maintains safety and health of individualsInteracts with individuals receiving servicesAdministers medicationMaintains home and needs of client by cooking, cleaning, etc.De-escalate interfering behaviorParticipates in activities and social experiences within the community with individualsShares behavioral, health, and program concerns with supervisorSupport personal hygiene and grooming, including bathing and toileting

Perks and Compensation:

$1,000 bonus every 3 months for full-time employees in good standing$1,000 referral bonus for employee referralsAdditional shift bonuses and unlimited overtime opportunities5% guaranteed annual raise and opportunities for career advancement

Benefits Overview:

We offer a comprehensive benefits package, including:

Medical insuranceDental insuranceVoluntary vision insuranceBasic life and AD&D insuranceVoluntary life and AD&D insuranceVoluntary short-term disability insurancePaid training and professional development opportunitiesOther benefits and perks

Bonus Eligibility:

Only full-time employees in good standing are eligible for the hiring incentive.The $1,000 retention bonus is paid every three months, totaling $4,000 annually.If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.

Requirements: Ability to write narratives in grammatically correct sentences in EnglishCommunication skills adequate to relay information in EnglishValid Driver's License with a satisfactory recordMaintains Vehicle insuranceKnowledge of person-centered thinking and planning

Compensation details: 17-21 Hourly Wage

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GreenState Credit Union

Member Service Representative

US-IA-Marion

Job ID:
Type: Regular Full-Time
# of Openings: 1
Category: Retail
GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Hours:

Monday-Friday 8:45am-5:15pm
Saturday 8:45am-12:15pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.Makes weekly outbound service calls to members.Answers member questions or refer members to appropriate departments or supervisors.Assists with member account discrepancies, statement problems, complaints and escalates as necessary.Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.Maintains a satisfactory balancing record.Educates members and staff of the features and benefits of all our products and services.Refers products and services that benefit members to achieve team goals.Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.Processes mail and night deposit transactions.Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.Complete daily work including balancing and reconciliation of drawer offages.Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .Assists in security procedures. Has access to and is accountable for office keys and combinations.Balances, maintains, and corrects the coin machine and cash recyclers.Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

Interpersonal skills to represent the Credit Union in a positive way.High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations.Accuracy in the handling of cash, recording daily transactions, and attention to detail.Good telephone manners and techniques.Ability to work with minimal direction and exercise sound judgment.Member account problem-solving skills.Proficiency with related computer applications, spreadsheets, word processing, and database applications.Ability to develop and maintain effective working relationships as a cohesive team.High school diploma or the equivalent (i.e. GED).Cash handling, sales, and customer service experience desired.Must be bondable.Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship
Reports to the Vice President/Branch Managers as assigned.

Supervisory Responsibilities
This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

Compensation details: 17.39-20.33 Hourly Wage

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BAR MANAGER

Yountville, CA

Laying in the heart of Napa Valley, Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

Job Summary

The Bar Manager oversees the daily food and beverage operations across Estate Yountville's lobby outlets, pool service, and In-Room Dining (IRD). This role ensures Forbes Travel Guide service standards are consistently achieved while delivering exceptional guest experiences. The Bar Manager is responsible for staff leadership, menu execution, operational excellence, and financial performance. With a focus on luxury service, this position blends beverage innovation and food presentation to reflect the elevated hospitality standards of Napa Valley.

Essential Job Responsibilities

Manage daily operations for food and beverage service across lobby bars, poolside outlets, and IRD, ensuring seamless execution.Lead, mentor, and train team members in Forbes Travel Guide standards, fostering a culture of excellence and consistency.Partner with the culinary and beverage teams to design and deliver menus that showcase quality, creativity, and Napa Valley influences.Ensure compliance with food safety, sanitation, and alcohol service regulations.Supervise ordering, inventory, and cost control to meet financial goals while maintaining quality standards.Create and manage schedules, ensuring proper staffing levels for each outlet.Conduct service audits and implement training sessions focused on wine knowledge, mixology, and food pairing.Address guest concerns with professionalism and resolve issues promptly.Collaborate with F&B leadership on special events, promotions, and seasonal offerings.Ensure outlets are maintained to the highest cleanliness, organization, and safety standards.Support continuous improvement of service processes to optimize guest satisfaction and operational efficiency.

Required Qualifications

Bachelor's degree in Hospitality Management, Business, or related field strongly preferred3-5 years of leadership experience in food & beverage operations.Strong knowledge of food service operations, wine, spirits, and luxury guest expectations.Demonstrated ability to lead, coach, and motivate a diverse F&B team.Proven financial acumen with budgeting, labor management, and cost-control experience.Excellent communication and interpersonal skills with the ability to interact across all levels of staff and guests.Ability to handle pressure, resolve conflicts, and maintain a professional presence at all times.Bilingual (English/Spanish) a plus.

Physical Requirements

Ability to stand and walk for extended periods of time.Must be able to lift, carry, or move up to 30 lbs. (cases of beverages, equipment, etc.).Manual dexterity to oversee both bar and food operations.Comfortable working in both indoor and outdoor service areas (including poolside).Flexible availability, including nights, weekends, and holidays, to meet business demands.

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

PM22

Compensation details: 0 Yearly Salary

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Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Read Less

Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Read Less

Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Albuquerque site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED required

The Value You Deliver

A passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST

Certifications: Category: Customer Service

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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Description:

$1,000 Bonus Every 90 Days

Company Overview

Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company with plans to expand our services in the south metro in the coming months. We prioritize internal growth and offer advancement opportunities within our talented team.

Our Values

Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.

Pay Range

$22 per hour

Job Description

At Rudolph Community & Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve.

As an Experienced Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. This role is best suited for individuals who have prior experience in disability services, behavioral health, or residential care and are comfortable supporting individuals with higher behavioral or mental health needs.

You will receive comprehensive training while also bringing your existing experience to help support the individuals we serve and contribute to a strong, supportive team environment.

Key Responsibilities

Provide direct care and support to persons served
Monitor and maintain the safety and health of individuals
Interact with individuals receiving services in a respectful, person-centered manner
Administer medications according to program policies
Maintain the home and support daily living needs, including cooking, cleaning, and household tasks
De-escalate interfering behaviors using trained intervention strategies
Participate in activities and community experiences with persons served
Share behavioral, health, and program concerns with supervisors
Support personal hygiene and grooming, including bathing and toileting

Perks and Compensation

$1,000 bonus every 3 months for full-time employees in good standing
$1,000 referral bonus for employee referrals
Additional shift bonuses and unlimited overtime opportunities
5% guaranteed annual raise and opportunities for career advancement

Benefits Overview

We offer a comprehensive benefits package, including:

Medical insurance
Dental insurance
Voluntary vision insurance
Basic life and AD&D insurance
Voluntary life and AD&D insurance
Voluntary short-term disability insurance
Paid training and professional development opportunities
Additional benefits and perks

Bonus Eligibility

Only full-time employees in good standing are eligible for the hiring incentive.

The $1,000 retention bonus is paid every three months, totaling $4,000 annually.

If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.

Requirements: Minimum of 5 years of experience working in disability services, behavioral health, residential care, or a related field
Ability to write narratives in grammatically correct sentences in English
Communication skills adequate to relay information in English
Valid Driver's License with a satisfactory driving record
Maintain vehicle insurance if driving personal vehicle for work duties
Knowledge of person-centered thinking and planning

Compensation details: 22-22 Hourly Wage

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Description:

SUMMARY:

The Program Manager provides support and advocacy to a group of participants and their families as well as directs activities of a team of direct support professionals in supporting participants in activities of daily life to ensure learning, skill development and the facilitation of the greatest independence possible in accordance with the agency's mission.

The Program Manager develops a person centered written implementation strategy based upon the choices, preferences, needs and desires of the participants.

The Program Manager must embrace the agency's vision, mission, and core values. Additionally, the Program Manager needs to be willing to engage in a person-centered philosophy and collaborative approach. They must demonstrate effective communication skills, flexibility to changing program needs, and display professionalism when engaging with participants and families. The Program Manager must have genuine interest in the welfare of participants and their families.

ORGANIZATIONAL VALUES:

All employees of Community Link are expected to advocate and demonstrate the values of the organization. These values include: Dignity - Celebrating our participants and their uniqueness; Respect - Honoring and valuing everyone; Integrity - Earning the trust placed in us through honesty, transparency, and accountability; Compassion - Treating everyone with kindness; Unity - Working together as a family to ensure the best outcomes for everyone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Participate as a full member of the individual's support network; develops a comprehensive plan based upon what is important to and for the participant; ensures supports and activities identified in the plan are implemented; routinely reviews the participant's plan making adjustments as needed.Ensure that participants are provided the opportunity to engage in the community; developing relationships necessary for employment, volunteerism, development of personal interests and social experiences.Reports on participant progress regarding goals and tasks set forth in the annual plan to ensure the plan continues to meet the needs and choices of the participant. Progress is reported to the participant and their support network. Documentation is completed in a timely manner in accordance with rules and procedures.Establish constructive working relationships with the participants and their support network in order to ensure the needs and desires of the participants are being met.Ensure agency's strategic plan, policies and philosophy are communicated and understood by participants and staff.Responsible for the supervision of the direct care staff by either direct or indirect means. Carries out supervisory responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Aides in the development of the agency through promoting volunteerism, involvement in promotional activities, and providing education and awareness to the general public in order for Community Link to be a leader in programs and services. Requirements:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in human services field, including, but not limited to psychology, sociology, special education, or rehabilitation counseling and one year experience working directly with individuals with Intellectual or other Developmental Disabilities.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and must provide proof of insurance with a minimal of 100,000/300,000 liability coverage.

OTHER SKILLS and ABILITIES:

Effective and efficient communication skills. An ability to adapt favorably to changing program needs. Competent knowledge of behavior principles. Ability or willingness to learn basic computer operations for participant data tracking, incident reporting and other processes deemed necessary by the supervisory staff.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and is regularly required to talk and hear. The employee frequently is required to stand, walk, and sit. The employee occasionally is required to bend stoop, squat, crawl, climb-height, reach above shoulder level, crouch, kneel, balance and push/pull. The employee continuously is required to lift up to 10 lbs. The employee occasionally is required to lift between 11 lbs - 50 lbs. The job requires the employee to use the left and right hand for repetitive actions for simple grasping, firm grasping and fine manipulating. The employee must have the ability to drive the agency's vehicle. The employee must be able to provide assistance to participants as needed such as maneuvering wheelchairs, or assisting participants in ambulating and transferring when necessary.

Specific vision abilities required by this job include close and distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet to moderate.

Compensation details: 9 Yearly Salary

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Description:

Job Title: Bilingual Hospital Representative

Department: Eligibility

Reports To: Assistant Director of Eligibility

Work Schedule: Work schedule: Monday - Friday 8:30am - 5:00pm

Train in our Cherry Hill NJ office Monday-Friday 8:00am- 4:30pm for 8 - 12 weeks. Mileage reimbursed for training.

Job Overview

PATHS, LLC is hiring a Bilingual Hospital Representative to support patients in navigating medical billing, insurance benefits, and Medicaid eligibility within hospital and healthcare facility settings. This role is ideal for candidates with experience in healthcare administration, patient advocacy, insurance billing, or social services who are fluent in English and Spanish.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Key Responsibilities

Assisting patients in applying for Medical AssistanceAccurately document patient information and completing tasks in a timely mannerAssisting patients in applying for Medical Assistance and possible other hospital, state or federal programs, when applicable.Interviewing patients in a hospital or office setting to complete necessary forms.Verifying health insurances.Working with patients and/or family members, employers, banks and federal/state offices for additional information as neededOther duties as assigned Requirements:

Required Qualifications

Bilingual: English and SpanishExcellent interpersonal skills both written and verbalAbility to work independently and as part of a teamTrustworthy, detail oriented and organizedWorking knowledge of Microsoft applications: Outlook, Word, and ExcelAbility to learn and work with multi-State Medicaid eligibility regulations (previous Medicaid experience a plus)Work Schedule: Monday- Friday 8:30AM-5:00PM

Preferred Experience

Healthcare facility experienceInsurance billing or revenue cycle managementMedicaid eligibility or public assistance programsPatient advocacy or social work background

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).Employment eligibility will be verified through I-9/E-Verify.Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Physical & Environmental Requirements

Prolonged periods sitting at a desk and working on a computer.

Frequent movement in hospital or office settings, including walking between patient rooms and departments.

Occasional lifting of up to 15 pounds.

Must have reliable transportation and valid driver's license for travel to client sites as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

Compensation: $20-$22/hour (actual range provided in postings as required by applicable state pay transparency laws).
Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation details: 20-22 Hourly Wage

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For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

We are currently seeking Customer Support Clerks to join our team in our McElhattan, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Account Processing: Process tax forms & post payments to proper accountsEfficient Work: Complete all tasks in a timely manner while meeting company standards

SCHEDULE + LOCATION:

Start date: April 20th, 2026Full-time schedule: Monday - Friday, 8:00 am - 4:00 pmOn-site in our McElhattan, PA officeInitial training 4-6 months fully in officeAfter training, the role transitions to hybrid, with 4-5 additional in-office training rotations (6-8 weeks each) within the first 15 months

PAY + BENEFITS:

Pay Rate: $ 14.00/hour + monthly incentive opportunities!Medical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment

High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people-their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

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For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Butler, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Account Processing: Process tax forms & post payments to proper accountsEfficient Work: Complete all tasks in a timely manner while meeting company standards

SCHEDULE + LOCATION:

Start date: April 20th, 2026Full-time schedule: Monday - Friday, 8:30 am - 4:30 pmOn-site in our Butler, PA officeInitial training 4-6 months fully in officeAfter initial training, the role transitions to hybrid, however, additional in-office training rotations will be required periodically

PAY + BENEFITS:

Pay Rate: $ 14.00/hour + monthly incentive opportunities!Medical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment

High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people-their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

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For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Mercer, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Account Processing: Process tax forms & post payments to proper accountsEfficient Work: Complete all tasks in a timely manner while meeting company standards

SCHEDULE + LOCATION:

Start date: April 20th, 2026Full-time schedule: Monday - Friday, 8:00 am - 4:00 pmOn-site in our Mercer, PA officeInitial training 4-6 months fully in office After training, the role transitions to hybrid, with 4-5 additional in-office training rotations (6-8 weeks each) within the first 15 months

PAY + BENEFITS:

Pay Rate: $ 14.00/hour + monthly incentive opportunities!Medical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment

High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people-their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

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For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Hazleton, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Account Processing: Process tax forms & post payments to proper accountsEfficient Work: Complete all tasks in a timely manner while meeting company standards

DETAILS + WORK ENVIRONMENT:

Start date: April 20th, 2026Full-time schedule: Monday - Friday, 8:30 am - 4:30 pmLocation: On-site in our Hazleton, PA officeInitial training: 4-6 months fully in officeFlexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required

PAY + BENEFITS:

Pay Rate: $ 14.00/hour + monthly incentive opportunitiesBilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate!Medical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment

High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of timeBilingual (English/Spanish) not required, but preferred!

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people-their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

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