As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services. Key responsibilities and skills:

Responsibilities:

Handle customer inquiries and complaints promptly and professionally.Key in orders for operations branches with high call volume Proactively engage with customers to address any issues or concerns they may have.Work with other departments within the company to resolve customer issues and improve customer satisfaction.Offer additional services to add value and optimize efficiency in products and deliveries. Develop and implement strategies to retain customers and increase customer loyalty.Monitor customer feedback and make recommendations for improvements to products and services.Maintain accurate and up-to-date records of customer interactions and transactions.

Skills:

Excellent communication and interpersonal skills.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Patience and empathy in dealing with customers.Proficiency in using customer relationship management (CRM) software.Knowledge of the fuel industry and related products and services.

Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.

Compensation details: 26 Hourly Wage

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POSITION SUMMARY: The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service.

Key Responsibilities:

High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns.Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations.Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction.Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client's needs individually.Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet client's needs.Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care.Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment.Documentation: Maintain accurate records of client interactions, transactions, and account updates.Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives.

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:

Other duties as may be assigned.

PERFORMANCE MEASURES:

Balances efficiently and accuratelyMaintains confidentiality of client account informationFollows established policies and procedures in responding to inquiries and requestsWillingly participates in bank trainingIn compliance with all regulations related to job dutiesEffectiveness of communications and development of good working relationships with co-workers and clients

WORKING CONDITIONS:

Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential.

May, on occasion, have to work longer hours than scheduled.

Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees' accounts, customer information, and the bank's finances, so the ability to keep information confidential is extremely important.

The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver's license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region.

Despite ongoing security training, there is always the possibility of a bank robbery.

GENERAL NOTICE:

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.

Role Qualifications:

Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred.Strong interpersonal and communication skills, both verbal and written.Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments.Knowledge of banking products, services, and regulatory compliance.Ability to work effectively in a team and independently.Efficiently able to multi-task along with excellent problem-solving skills and attention to detailMaintain utmost confidentiality of Clients information at all times.

Other Skills and Abilities

Strong communication skills along with the ability to effectively communicate with othersClient service focusedResourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail

High school diploma or equivalent1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality

Compensation details: 18-20 Hourly Wage

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Description:

This is not a remote position.

CLOSING SHIFT: 10:45 am-7:15 pm non-Sat, 10 am-7:15 pm Sat week, Sat 8:45 am-2:15 pm

POSITION DESCRIPTION

POSITION TITLE: Digital Service Representative I

DEPARTMENT: Operations

CLASSIFICATION: Non-Exempt

APPROVED BY: CEO

WAGE GRADE: 6

WAGE RANGE: $17.30 - $21.63

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Assistant Contact Center Manager II/III

POSITION PURPOSE

Accurately and efficiently processes a variety of cash and check inquiry transactions remotely for members through video sessions. Proactively suggests appropriate products and services to benefit our members.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional completion of Digital Service Representative functions.

Accurately process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel. (video session)Recognize and act upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member.Assist members with additional service needs including opening sub accounts, repayment accounts, setting-up auto transfers, and online banking services.Provides basic information to members on accounts, products, services, payments and orders.Provides basic maintenance on accountsSustains teller balancing standards and accuracy during at the end of each day.

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

Resolves member requests and questions promptly, courteously, and professionally.Keeps members informed of Credit Union services and policies.Maintains and projects the Credit Union's professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assists area personnel as required.Keeps supervisor informed of area activities and significant problems.Completes required reports and records accurately and promptly.Attends meetings as required.

Assumes responsibility for related duties as required or assigned.

Assists other departments as necessary.Ensures work areas and equipment are clean and well maintained.Performs procedures for opening and closing of operations, including alarm, and door duties.Performs related clerical and lending functions as required.Comply with the U.S. Patriot Act and the Credit Union's Bank Secrecy and OFAC Policies and Procedures.Comply with the Gramm-Leach Bliley Act and the Credit Union's Information Security program, maintaining the privacy and security of information, Systems and locations.

PERFORMANCE MEASUREMENTS

Digital services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.Accurate and complete information about Credit Union, products and services is provided to customers.Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.Required reports and records are accurate, complete, and timely.The Credit Union's professional reputation is maintained and conveyed.Good working relationships, DEI and collaborative initiatives exist with credit union personnel.

Requirements:

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: General knowledge of Credit Union policies and procedures

Understanding of Credit Union philosophy.General knowledge of Credit Union products and services

EXPERIENCE REQUIRED: Minimum of one year in customer service

SKILLS/ABILITIES: Excellent communication and public relation skills.

Professional appearance, dress, and attitude.Ability to operate related computer software, telephone and business equipment.Solid math and abilities.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sitting and standing. Exerts up to 50 lbs. of force occasionally.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

Able to interpret various instructions.

MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percentages.

LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Compensation details: 17.3-21.63 Hourly Wage

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Description:

The Gund Company has an immediate opening for a full-time Experienced Customer Service Representative to join our team!

Shift: 1st Shift

Hourly Wage: $24.00-$32.00

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 12 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Experienced Customer Service Representative Coordinator to join our team.

Job Summary Customer Service Representative

As a Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities Customer Service Representative

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production and sales team.Manage customer inventory requirements through use of Purchase Requisition Process. Requirements: Requires high school graduate reading, communication, math and problem-solving skills with 2+ years' experience.College degree in business or equivalent experience with formal training, preferred.Flexibility to work overtime and adjust to emergency production needs.Other duties as assigned.

Preferred:

Previous experience in a manufacturing environment.Familiarity with reading and interpreting technical drawings.Proficiency with Windows based software including Microsoft Office Applications

Work Environment Customer Service Representative

This role is primarily performed in an office-based settingOccasional work on the manufacturing floor may be required, with proper PPE provided and requiredThe position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing.

Benefits

Paid Time Off (PTO) and Paid HolidaysComprehensive benefits package (Health, Dental, Vision, Life, Disability).401(k) plan with a 50% employer match.Employee Stock Ownership Plan (ESOP).Ongoing training and development programs.

Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company!

Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.

EEO Statement:?It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.

Rev: RJ

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We're seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you'll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You'll Do

As a Customer Service Representative, you'll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We're Looking For

This role is ideal for someone who:

Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.Thrives on Interaction: You're energized by connecting with people, educating customers, and finding solutions even when things go wrong.Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.Brings Ideas: You're not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.Handles Fast-Paced Chaos: You're comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You'll Love Working With Us

Competitive Pay: Start at $17.00 per hour with opportunities to grow.Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.Growth Opportunities: With 20 stores across three states, we're a growing company with paths for career advancement.Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you're ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let's create exceptional experiences together.

Compensation details: 17 Yearly Salary

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HEAD INTO THE NEW YEAR WITH A CAREER AT BERKHEIMER!

Berkheimer Tax Innovations, a successful Pennsylvania tax collection and administration company, is seeking adaptable and motivated individuals to join our Lock Haven, PA team as Customer Support Clerks!

WHAT YOU'LL DO:

Answer taxpayer inquiries in person & over the phoneResearch, maintain, & update tax accounts based on information providedProcess tax forms/mail & post payments to proper accountsComplete all tasks in a timely manner while meeting company standardsAdditional duties may be assigned

SCHEDULE + LOCATION:

Start date: December 1st, 2025 Full-time schedule: Monday - Friday, 8:00 am - 4:00 pmNo weekends!On-site in our Lock Haven, PA office Once released from training ( 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

$ 14.00/hour + monthly incentive opportunities!On the job, paid training to help you succeedMedical, Dental, Vision & Life InsuranceWellness Program including physical, emotional, and financial wellnessPaid Holidays, Vacation, Sick, and Personal Time401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsCasual business work environmentTravel Insurance

High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of time

WHY WORK FOR BERKHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 90 years. The dedication to our communities is just as important as our dedication to our employees. At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 14-14 Hourly Wage

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Description:

$1000 Bonus Every 90 Days

Company Overview:

Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company, with plans to expand our services in the south metro in the coming months. We prioritize internal growth, offering advancement opportunities within our talented team.

Our Values:

Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.

Pay Range:

$17 - $21 per hour, depending on the site.

Job Description:

At Rudolph Community and Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve. As a Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. Additionally, you will undergo comprehensive training to develop and hone the skills necessary to excel in this role.

Key Responsibilities:

Provides direct care to person-servedMonitors and maintains safety and health of individualsInteracts with individuals receiving servicesAdministers medicationMaintains home and needs of client by cooking, cleaning, etc.De-escalate interfering behaviorParticipates in activities and social experiences within the community with individualsShares behavioral, health, and program concerns with supervisorSupport personal hygiene and grooming, including bathing and toileting

Perks and Compensation:

$1,000 bonus every 3 months for full-time employees in good standing$1,000 referral bonus for employee referralsAdditional shift bonuses and unlimited overtime opportunities5% guaranteed annual raise and opportunities for career advancement

Benefits Overview:

We offer a comprehensive benefits package, including:

Medical insuranceDental insuranceVoluntary vision insuranceBasic life and AD&D insuranceVoluntary life and AD&D insuranceVoluntary short-term disability insurancePaid training and professional development opportunitiesOther benefits and perks

Bonus Eligibility:

Only full-time employees in good standing are eligible for the hiring incentive.The $1,000 retention bonus is paid every three months, totaling $4,000 annually.If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.

Requirements: Ability to write narratives in grammatically correct sentences in EnglishCommunication skills adequate to relay information in EnglishValid Driver's License with a satisfactory recordMaintains Vehicle insuranceKnowledge of person-centered thinking and planning

Compensation details: 17-21 Hourly Wage

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Description:

$1000 Bonus Every 90 Days

Company Overview:

Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company, with plans to expand our services in the south metro in the coming months. We prioritize internal growth, offering advancement opportunities within our talented team.

Our Values:

Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.

Pay Range:

$17 - $21 per hour, depending on the site.

Job Description:

At Rudolph Community and Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve. As a Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. Additionally, you will undergo comprehensive training to develop and hone the skills necessary to excel in this role.

Key Responsibilities:

Provides direct care to person-servedMonitors and maintains safety and health of individualsInteracts with individuals receiving servicesAdministers medicationMaintains home and needs of client by cooking, cleaning, etc.De-escalate interfering behaviorParticipates in activities and social experiences within the community with individualsShares behavioral, health, and program concerns with supervisorSupport personal hygiene and grooming, including bathing and toileting

Perks and Compensation:

$1,000 bonus every 3 months for full-time employees in good standing$1,000 referral bonus for employee referralsAdditional shift bonuses and unlimited overtime opportunities5% guaranteed annual raise and opportunities for career advancement

Benefits Overview:

We offer a comprehensive benefits package, including:

Medical insuranceDental insuranceVoluntary vision insuranceBasic life and AD&D insuranceVoluntary life and AD&D insuranceVoluntary short-term disability insurancePaid training and professional development opportunitiesOther benefits and perks

Bonus Eligibility:

Only full-time employees in good standing are eligible for the hiring incentive.The $1,000 retention bonus is paid every three months, totaling $4,000 annually.If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.

Requirements: Ability to write narratives in grammatically correct sentences in EnglishCommunication skills adequate to relay information in EnglishValid Driver's License with a satisfactory recordMaintains Vehicle insuranceKnowledge of person-centered thinking and planning

Compensation details: 17-21 Hourly Wage

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Description:

Job Title: Senior Client Success Manager

Reports To: Director, Client Success

FLSA Status: Exempt

Job Location: As a remote-first organization, employees are expected to primarily work within reasonable driving commute to our office location in Roseville, CA to meet the requirements of team gatherings, one-off meetings, and company-wide events, as well as the legal, tax, and security regulations based on our business operations. Employees are expected to report to the office bi-weekly - 2 days per month. Employees must also have the ability to travel up to 25% of their time.

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward-thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that "we must provide good service", but instead a genuine passion to provide great service.

The Team

While we are not located in the same physical office, we are a highly collaborative, hardworking team. We have a people-centric focus on our team, as well as a commitment to a fulfilling client experience while balancing interdepartmental needs. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism. The Client Success team is responsible for business development as well as ongoing client implementations and relationship management, with a focus being on finding the right long-term partners for The Larkin Company. We work to build strong relationships with our clients starting during the implementation process and continuing throughout the partnership. We partner with every team at The Larkin Company to effectively support our clients and their evolving needs.

The Role (Expectations)

The ideal candidate is someone who is passionate about delivering outstanding end-to-end customer service and is an effective communicator, negotiator, trusted partner, and strategic advisor. They show organized work habits and is a self-starter. They will be flexible as the organization evolves quickly and has the desire and enthusiasm to drive change in a fast-paced environment. They will be responsible for driving initiatives to grow client trust and confidence as their strategic advisor, which ultimately results in revenue growth and client retention. They will leverage their resourcefulness and champion continuous improvement internally and externally, making them an invaluable asset to the team. They are a proactive individual who will take full ownership of client escalations, ensuring rapid resolution and deep root cause analysis. Beyond just fixing problems, you'll be a passionate client advocate, driving cross-functional initiatives to continuously enhance Larkin's value proposition and guarantee client satisfaction with every outcome. They are hungry to learn and has strong research skills with an exceptional ability to read, interpret, and advise employees/employers on employer policies, federal/state laws and influence best practice guidance related to leave, ADA accommodations, and claims management.

Requirements:

With minimal to no direction from management, proactively:

Drive and Deliver Gold Standard End-to-End Client Experience: Assume ownership of the overall success of your client portfolio, focusing on client retention, cross-selling growth, tool adoption, and ensuring exceptional client satisfaction metricsClient Renewal: Own renewal and growth conversations strategically with clients to maximize revenue, customer value, and satisfactionBe a Trusted Partner and Strategic Advisor: Bolster in-depth knowledge about your clients' organizations - executive stakeholders, cross-functional stakeholders and end users to understand their priorities and goals. Be seen as the expert and a key asset to decision making and informing future strategies.Be a Trusted Advocate: Develop and implement key strategies to build loyal promotersUncover Insights for Product Optimization and Innovation: Actively seek to understand what drives our clients and convey learnings in an understandable wayChampion Continuous Improvement: Proactively drive change with a bold, positive, and adaptable attitude fostering a sense of urgency to deliver gold-standard service to both external and internal stakeholdersContribute to growing and scaling Client Success team and partner with management to emphasize throughout the teamBe a mentor to team membersPartner with other Larkin departments on initiatives that impact multiple business functions

Qualifications:

A four-year college degree or a professional certification in a similar or related field preferred, or any equivalent combination of education and related experience is requiredMinimum 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessaryMinimum 5 years in a client-facing role and a proven track record of being a strategic partner and trusted advisorAbility to travel 25% (required)

Skills:

Negotiation expertise: Be a seasoned negotiator, bringing in the right stakeholders to successfully closeConsultative nature: Exhibit proficiency as a consultant, with the ability to understand your client's pains, goals, and priorities.Customer Focus: Passionate about delivering exceptional service.Strong Communication: Excellent written and verbal skills with active listening and strong record in conflict resolution.Problem-Solving: Creative and solution-oriented with sound judgment.Time Management: Ability to juggle multiple clients, initiatives, and projects in a fast-paced environmentBusiness Acumen: Strong ability to understand the client's industry and business goals to personalize your strategyOrganization & Prioritization: Manages multiple projects, meets deadlines, and adapts to change.Technical Skills: Proficient in MS Office Suite and information retrieval.

Key Behaviors:

Ownership mindset: Take complete ownership of your client portfolio and trajectory.Proactive and "scrappy" mindset: Passionate in proactively tackling challenges and no challenge is too daunting to conquerLearner: Eager to learn with a positive attitude.Teamwork: Collaborates effectively with all teams, across all levels.Professionalism: Maintains confidentiality, demonstrates confidence, and upholds company values.Adaptability: Stays current with industry changes and client needs.

The Larkin Company is an Equal Opportunity Employer

Compensation details: .16 Yearly Salary

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Peckham Industries

Location: Shaftsbury, VT

Pay Range: $20.00 - $20.00

Salary Interval: Full Time

Description: Application Instructions

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our " family by choice " ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the company's construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

At Dailey Precast, LLC, a subsidiary of Peckham Industries, Inc., w e are looking for someone who is excited to learn about the Precast industry through training, feedback, and a hands-on experience: Working at Dailey Precast Video

Dailey Precast, LLC, specializes in the design and manufacturing of quality precast/prestressed concrete products. Our projects include parking structures, building exteriors, bridges, sports stadiums and retaining walls throughout Metro New York/New Jersey, Upstate New York, and New England. Dailey Precast is utilizing the very latest technologies. Dailey Precast Capabilities and Projects Video

Benefits:

• Wages starting at $20 per hour with no experience required. Wages negotiable with experience in precast and construction industry.

• Dailey provides retention bonuses of $1 an hour at 90 days that will carry with employees throughout their entire career unlike a one-time sign on bonus.

• Health benefits provided upon first day of work making for an easy transition.

• Multiple start times available to fit with personal needs of employee.

• Overtime opportunities available for employees looking for extra hours, subject to workload

• Matching 401k

• Generous paid time off

Position Description

Job Summary:

This is a skilled position working in a production environment. As a Cage Crew Member, you are responsible for the tying and assembly of steel rebar cages required within the Precast Units.

Essential Functions:

1. Protect family and friends. Adhere to all Company Safety Policies, Procedures, and OSHA regulations to support business objectives, ensure a safe work environment, and maintain a clean, hazard-free work area in compliance with OSHA standards.

2. Compulsive tinkering. Review daily production to identify areas for quality improvement and assist in preparing and staging materials for the next day's work, notifying the Crew Leader of any missing items to avoid delays.

3. Loyalty. Follow the Crew Leader's instructions to maintain a steady and efficient workflow throughout the day.

4. Results matter. Accurately read and interpret blueprints and shop drawings to ensure precise task execution.

5. Obligated. Maintain, inspect, and care for tools and equipment to ensure proper functioning.

6. Focused. Carry, position, and tie rebar according to production shop drawings.

7. Respect and engage. Collaborate with the material handling department to coordinate the delivery of rebar cages to designated production locations within the plant.

8. Ownership and caring. Utilize a variety of construction tools, including hand tools, tape measures, levels, saws, drills, and mechanical tools, to complete tasks.

9. Safety always wins. Operate lifting devices, such as overhead cranes and forklifts, to move large workpieces safely.

10. Determined . Inspect workpieces for defects and measure to ensure compliance with specifications.

11. Must check in and out with the Crew Leader when leaving the work area.

Position Requirements

Requirements, Education and Experience:

1. High School Diploma or GED is preferred.

2. Previous experience in a manufacturing or construction environment is preferred.

3. Must consistently arrive on time for scheduled shifts, fully equipped with the required personal protective equipment (PPE).

4. Reliable transportation is required.

5. Required to notify the Crew Leader in advance of any scheduled time off, appointments, or absences.

6. Ability to meet established deadlines and effectively manage time.

7. Must accurately clock in and out for the designated job and product assignment.

8. Strong verbal and written communication skills in English are required.

9. Must have legal authorization to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 5% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business.

Work Environment/Physical Demands:

This position is based in a manufacturing plant and construction environment. The role involves physical labor, including the ability to lift and move objects weighing up to 50 pounds or more. The position requires frequent work in proximity to moving mechanical parts and loud equipment. The physical demands include extended periods of sitting or standing, as well as frequent lifting, pulling, bending, kneeling, squatting, climbing, walking, reaching, driving, and performing repetitive motions

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth and we believe will pave the way for future success.

Equal Opportunity Employer

EEO:

Peckham is an Equal Employment Opportunity Employer. Peckham provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation details: 20-20 Hourly Wage

PIb8b7b98f0c1f-0531

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Description:

Overview:

We're seeking compassionate and dependable individuals to join our team and make a meaningful impact in the lives of the people we support. As a Direct Support Professional, you will assist individuals in living independently, achieving personal goals, and enhancing their overall quality of life.

Key Responsibilities:

Provide direct care and support to individuals in their homes.Assist with daily living activities, including bathing, dressing, grooming, and meal preparation.Support individuals in developing and maintaining independent living skills.Provide transportation to appointments, community outings, and activities.Administer medications and monitor health conditions as required.Maintain accurate and timely documentation and records.Complete all required training modules and certifications.Communicate effectively with individuals, families, and team members to ensure consistent, high-quality care.

Available Positions:

Full-Time Shifts:

Monday-Friday 10:00 AM - 6:00 PMOvernight Rotation 7 days on / 7 days offWeekdays: 10:00 PM - 8:00 AMWeekends: 8:00 PM - 8:00 AM

Part-Time Shifts:

Saturday & Sunday 8:00 AM - 8:00 PMSaturday & Sunday 10:00 AM - 6:00 PM

Pay Rate: $17.00 per hour

Benefits

At Doma, we value our employees and offer a comprehensive benefits package designed to support your well-being, growth, and financial security.

All Employees Receive:

Paid Time Off (PTO) Referral Bonus Program401(k) Retirement PlanOn-Demand Pay (access up to 90% of earned wages before payday)

Full-Time Employees Also Enjoy:

Medical, Dental, and Vision Insurance Profit Sharing Requirements: High school diploma or equivalent Must have a valid driver's license, if driving is required for the positionNo more than two minor moving violations in the past 3 yearsNo major violations (DUI, Careless, Reckless, Serious Speed, Driving While License Suspended, etc) in the past 5 yearsAbility to pass a background check Possess skills to communicate effectively with clients, families, staff and other customersStrong communication and interpersonal skillsAbility to maintain confidentiality and respect for individuals' privacy

Compensation details: 17-17 Hourly Wage

PIefcc7-2243

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Description:

We are seeking friendly and motivated individuals to represent our Heating & Cooling services inside the nation's largest home improvement stores.

What You'll Do:

Engage with shoppers and provide information about Heating & Cooling optionsSet appointments for in-home consultationsRepresent our company in a professional and approachable manner Requirements:

Base hourly pay plus a $25 bonus for every appointment set and completed$17.00 to $18.00 an hourFlexible scheduling starting at 20 hours per weekA 5-day work week (including Saturdays)Great opportunity for those seeking steady, part-time income

Who We're Looking For:

Outgoing, approachable, and comfortable speaking with peopleReliable and professional demeanorPerfect for anyone looking for additional income or working on a fixed scheduleHigh School diploma

Compensation details: 17-18 Hourly Wage

PIed0f9e9bcf99-5257

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Description:

We are seeking friendly and motivated individuals to represent our Heating & Cooling services inside the nation's largest home improvement stores.

What You'll Do:

Engage with shoppers and provide information about Heating & Cooling optionsSet appointments for in-home consultationsRepresent our company in a professional and approachable manner Requirements:

Base hourly pay plus a $25 bonus for every appointment set and completed$17.00 to $18.00 an hourFlexible scheduling starting at 20 hours per weekA 5-day work week (including Saturdays)Great opportunity for those seeking steady, part-time income

Who We're Looking For:

Outgoing, approachable, and comfortable speaking with peopleReliable and professional demeanorPerfect for anyone looking for additional income or working on a fixed scheduleHigh School diploma

Compensation details: 17-18 Hourly Wage

PI949d10c7e5-

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Description:

We are seeking friendly and motivated individuals to represent our Heating & Cooling services inside the nation's largest home improvement stores.

What You'll Do:

Engage with shoppers and provide information about Heating & Cooling optionsSet appointments for in-home consultationsRepresent our company in a professional and approachable manner Requirements:

Base hourly pay plus a $25 bonus for every appointment set and completed$17.00 to $18.00 an hourFlexible scheduling starting at 20 hours per weekA 5-day work week (including Saturdays)Great opportunity for those seeking steady, part-time income

Who We're Looking For:

Outgoing, approachable, and comfortable speaking with peopleReliable and professional demeanorPerfect for anyone looking for additional income or working on a fixed scheduleHigh School diploma

Compensation details: 17-18 Hourly Wage

PIfd1af44cdbec-5247

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Description:

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative

Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive salary and requires availability Monday through Friday from 10 AM to 6 PM, Saturday from 7:30 AM to 12 PM in the office, and from 1 PM to 11 PM at home on call. Additionally, on Sundays, you will be on call at home from 7:30 AM to 11 PM. The work schedule consists of four days on and four days off. Please note that this position requires candidates to work on-site in our central office.

Customer Service Representative: Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism. Troubleshoot customer issues and provide efficient resolutions. Build rapport with customers, fostering long-term relationships. Assist with administrative tasks to maintain efficient operations. Requirements:

You're a great fit if you:

Must be willing to work in office during scheduled hours.

Possess excellent communication and interpersonal skills.Thrive in a collaborative and fast-paced work environment.Enjoy problem-solving and exceeding customer expectations.Are a detail-oriented individual with strong organizational skills.Have a willingness to learn and grow within the HVAC industry.

Bonus points if you have:

Experience in sales, customer service, or a related field.Working knowledge of HVAC equipment and services (a plus, but not required).

Compensation details: 17-25 Hourly Wage

PI9843d55020e6-6677

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Description:

We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include:

This role will be based out of Marshall+Sterling's Latham or Poughkeepsie New York Offices

Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.Document all client and carrier communications regarding coverages and exposures in the management system.Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.Maintain required professional accreditations and participate in continuing education programs when available.Perform other duties and projects as assigned. Requirements: Proficiency with AI tools, task management systems, and Microsoft Office.High School diploma or equivalent requiredBrings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company.Highly organized and detail-oriented.

Total Rewards Package:

Compensation: $37,500 - $42,500, based on experience, education, and work location.

Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

Employee Stock Ownership Program

As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable:

Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success.Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success.No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at : Careers-Marshall+Sterling

MS24

Compensation details: 0 Hourly Wage

PI23c3eb124d80-2618

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Description:

$1000 Bonus Every 90 Days

Company Overview:

Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults. We are a growing company, with plans to expand our services in the south metro in the coming months. We prioritize internal growth, offering advancement opportunities within our talented team.

Our Values:

Person Centered, Do the Right Thing, Positivity, Teamwork, Determination.

Pay Range:

$17 - $21 per hour, depending on the site.

Job Description:

At Rudolph Community and Care, we proudly embrace the term Crisis Interventionist due to the specialized nature of our work and the individuals we serve. As a Direct Support Professional (Crisis Interventionist), you will provide hands-on, person-centered support to individuals with varying degrees of mental illness and/or developmental disabilities. Additionally, you will undergo comprehensive training to develop and hone the skills necessary to excel in this role.

Key Responsibilities:

Provides direct care to person-servedMonitors and maintains safety and health of individualsInteracts with individuals receiving servicesAdministers medicationMaintains home and needs of client by cooking, cleaning, etc.De-escalate interfering behaviorParticipates in activities and social experiences within the community with individualsShares behavioral, health, and program concerns with supervisorSupport personal hygiene and grooming, including bathing and toileting

Perks and Compensation:

$1,000 bonus every 3 months for full-time employees in good standing$1,000 referral bonus for employee referralsAdditional shift bonuses and unlimited overtime opportunities5% guaranteed annual raise and opportunities for career advancement

Benefits Overview:

We offer a comprehensive benefits package, including:

Medical insuranceDental insuranceVoluntary vision insuranceBasic life and AD&D insuranceVoluntary life and AD&D insuranceVoluntary short-term disability insurancePaid training and professional development opportunitiesOther benefits and perks

Bonus Eligibility:

Only full-time employees in good standing are eligible for the hiring incentive.The $1,000 retention bonus is paid every three months, totaling $4,000 annually.If you were referred by an RCC employee, be sure to include their name on your application. Both you and the referring employee must be employed at the time of bonus payout to receive the $1,000 referral bonus.

Requirements: Ability to write narratives in grammatically correct sentences in EnglishCommunication skills adequate to relay information in EnglishValid Driver's License with a satisfactory recordMaintains Vehicle insuranceKnowledge of person-centered thinking and planning

Compensation details: 17-21 Hourly Wage

PI3592d38d9eeb-6721

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We're Hiring! Join the Bethany Team Job Title: Server Compensation: $13.00 to $15.00 per hour, based on experience and shift Shifts available: FT 5:30a 2:00p, PT AM servers 5:30a-2:00p, PT 4pm 7pm The Opportunity The Server/Host is attentive to guest and residents needs and requests regarding food and beverage service and table maintenance. Is aware of the daily nutritional and special needs of each resident according to their comprehensive resident assessment and plan of care. Takes orders and delivers food and beverages in a prompt and courteous fashion, in a very busy, fast-paced environment. Stocks and re-stocks all supplies in the assigned areas. Safely operates, cleans and sanitizes equipment and work spaces. Handles and prepares food and performs general and deep cleaning duties in compliance with department and facility policies and procedures and state and federal laws and regulations. Assists other department personnel with tasks when necessary and performs all other assigned duties. What You Bring to Bethany Able to understand and to follow written and verbal directions. Able to express self adequately, accurately in written and/or oral communication (including documentation in clinical records) with direct care staff, interdisciplinary team members, administration and government officials Excellent attendance and reliability Strong teamwork and customer service skills Ability to support residents with dignity, compassion, and respect Why Work at Bethany? Join a supportive, mission-driven team that values compassion and care. Make a meaningful impact in the lives of seniors in a warm, close-knit community. Enjoy competitive pay and a strong benefits package. Take advantage of training and career growth opportunities. What We Offer Competitive Wages + Full Benefits Package Health, Dental, and Vision Insurance 403B Retirement Plan with Employer Matching Life Insurance & Short-Term Disability Generous Paid Time Off (PTO) On-Site Perks Wellness Center access (with employee discount!) On-site restaurant - employees get 50% off Work-Life Balance Flexible Scheduling No Mandated Overtime Apply Today! Submit your application at For questions, contact: Vicki Brown About Us Located on the shores of beautiful Shadow Lake in Waupaca, Wisconsin, Bethany is a faith-based, non-profit senior living community providing a nurturing Christian environment and continuum of care that responds to individual needs and choices at all life stages. Our care model includes independent living, assisted living, skilled nursing care, and rehabilitation. Bethany has a rich legacy of providing exceptional care for over 130 years. Our core values of Stewardship, Empowerment, Respect, Vision, Integrity, Compassion, and Excellence (S.E.R.V.I.C.E) continually inspire us to reach new heights in senior living. If this is the type of culture and team you would like to be a part of, please apply today! Bethany is an Equal Opportunity Employer

Compensation details: 13-15 Hourly Wage

PIb87347c8cba2-6744

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Job Title:

Customer Service Rep (Bilingual: English/Spanish)- On-Site

Job Description

El representante de servicio al cliente bilingüe interactúa con los clientes a través de llamadas entrantes/salientes y/o a través de Internet. Este puesto brinda soporte de servicio al cliente y resolución de problemas y preguntas de rutina relacionados con los productos y/o servicios del cliente. (Se anima a los veteranos militares a presentar su solicitud). We accept applications on an on-going basis.

Title: Customer Service Representative (Bilingual: Spanish/English) On-Site

Location: Charlotte, NC

UNA NUEVA CARRERA IMPULSADA POR TI

Está buscando un cambio de carrera en una organización global con visión de futuro que fomente una verdadera cultura inclusiva y centrada en las personas y un genuino sentido de pertenencia? Le gustaría unirse a una empresa que gana cada año los premios "Mejores lugares para trabajar del mundo", "Empleados más felices" y "Mejores empresas para el crecimiento profesional"? Entonces un puesto de Representante de Servicio al Cliente bilingüe en Concentrix es el lugar adecuado para usted!

Como representante de servicio al cliente bilingüe, se unirá a un equipo orgánicamente diverso de más de 70 países donde TODOS los miembros contribuyen y apoyan el éxito y el bienestar de los demás, orgullosamente unidos como "revolucionarios". Juntos, ayudamos a las marcas más conocidas del mundo a mejorar sus negocios a través de experiencias excepcionales para los clientes e innovación impulsada por la tecnología. Y debido al crecimiento continuo, buscamos más personas talentosas para unirse a nuestro propósito, personas tan apasionadas como nosotros por brindar experiencias excepcionales a los clientes.

CRECIMIENTO PROFESIONAL Y DESARROLLO PERSONAL
Esta es una gran oportunidad para reinventar un viaje profesional completamente nuevo y desarrollar "amigos para toda la vida" al mismo tiempo. Le brindaremos toda la capacitación, las tecnologías y el soporte continuo que necesitará para tener éxito. Además, en Concentrix, existe un verdadero potencial de crecimiento profesional (y personal). De hecho, alrededor del 80% de nuestros gerentes y líderes han sido promovidos desde dentro! Es por eso por lo que ofrecemos una variedad de programas GRATUITOS de aprendizaje y desarrollo de liderazgo diseñados para encaminarlo hacia el tipo de carrera que siempre ha imaginado.

QUÉ HARÁS EN ESTE PUESTO

Como representante de servicio al cliente, usted:

• Proporcionar soporte al cliente entrante.

• Ayudar a los clientes a resolver problemas técnicos.

• Ayudar a corregir problemas de facturación.

• Garantizar la idoneidad del contenido de las redes sociales.

• Ofrezca experiencias de cliente expertas con una sonrisa.

TUS CALIFICACIONES

Sus habilidades, integridad, conocimiento y compasión genuina brindarán valor y éxito en cada interacción con el cliente. Otras calificaciones para nuestro rol de Representante de Servicio al Cliente incluyen:

• Tipo de experiencia o intereses: Servicio al consumidor.

• Años/meses de experiencia: 1 año (preferible).

• Educación/licencias/certificaciones requeridas: Diploma de escuela secundaria o GED.

• Competencia en tareas múltiples de ritmo rápido.

• Voluntad de expresar empatía, resolver problemas, y pensamiento crítico.

• Debe tener residencia valida en los Estados Unidos y ciudadanía americana.

TÚ QUÉ SACAS DE ESTO

Una de las creencias culturales de nuestra empresa dice: "Defendemos a nuestra gente". Es por eso por lo que invertimos significativamente en nuestra gente, nuestra infraestructura y nuestras capacidades para garantizar el éxito a largo plazo tanto para nuestros equipos como para nuestros clientes. E invertiremos en USTED para ayudarle en su trayectoria profesional y en su desarrollo personal. En este rol, también se le proporcionará:

The base salary range for this position is $20.46/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days• Oportunidades lucrativas de bonificación por recomendación de empleados.• Oportunidades con redes de la empresa con grupos organizados en los siguientes temas: mujeres profesionales, profesionales negros, orgullo LGBTQ+, capacidades (discapacidades) y salud y bienestar.• Programas de tutoría que respaldan su gratificante trayectoria profesional• Programas y eventos que apoyan la diversidad, la equidad y la inclusión, así como la ciudadanía global, la sostenibilidad y el apoyo comunitario.

REIMAGINA LA MEJOR VERSIÓN DE TI!

Si todo esto le parece el siguiente paso perfecto en su trayectoria profesional, queremos saber de usted. Presente su solicitud hoy y descubra por qué más de personas innovadoras en todo el mundo llaman a Concentrix su "empleador preferido".

Location:

USA, Charlotte, NC

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

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TITLE: Shift Leader (SL) PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position. ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas. When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the "Document Viewer" on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards. I. PROFITABILITY A.Planning 1.Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. 2.Achieves planned/budgeted profits, as communicated by the RGM. This involves: - a.Using established control systems and procedures to measure actual results and to identify deviations from planned results. - b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan. B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance. C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized. 1. Performs Banking Transactions - a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.) - i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund. - ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day. - iii. The final deposit will be all remaining cash plus checks, minus the change fund. - iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository. - v. Assure the "Weekly Deposit Log" is completed for each deposit made. - b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers. - i. Picks up validated deposit slips at the bank. - ii. Verifies bank validated deposit amounts to sales and cash reports as well as the "Weekly Deposit Log," and assures all appropriate signatures are on the "Weekly Deposit Log". - iii. Sends a copy of the "Weekly Deposit Log" to the Home Office with all other weekly paperwork. D.Controls cash drawers and team member "banks", following all established manual and computer procedures. 1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until "dropped" from the cash drawer to the safe. 2. Establishes cash banks for delivery drivers. 3. As needed, will operate cash drawer following established procedures for cash drawer operation. 4. As necessary, money is removed from cash drawers from time to time and secured in the safe. 5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office. 6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers. 7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions. 8. Inform the RGM anytime cash short exceeds $5 for a day. 9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers. E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes: 1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant. 2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes: - a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. - b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. - c."Autoposts" inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip. 3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant. 4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products. 5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made - Ready - Discard label. 6.Assures the correct order entry procedures are followed by all order takers. 7.Assures compliance with team member consumption policies. 8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines. 9.Communicates goals to team members and follows up with team members to ensure goals are being met. 10.The following tools are used to aid in controlling Cost of Sales: - FMS Product Cost Analysis Report - FMS Daily Ideal Usage Report - FMS Weekly Worksheet Report - Bonus Calculation Sheet - Profit and Loss Statement - The General Ledger - Prep Variance Report - Daily Prep Variance Report F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:. 1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed. 2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift. 3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift. 4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets. 5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift. 6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations. 7.Making appropriate recommendations to the RGM regarding wages within Company guidelines. 8.Eliminating overtime hours for team members who are paid on an hourly basis. 9.Eliminating supplemental tip credit pay. 10.Improving team member productivity using the measurements and tools available through the Company, as well as the following: - Assuring the Back of the House (BOH) is "optimized": - i. Organized a place for everything, and everything in its place - ii. Lineal Flow eliminate or minimize back tracking - iii. Have all items located closest to the next step in the product assembly process - iv. Minimize the number of steps taken and the reach needed for all items - Assuring that team members are thoroughly trained. - Ensuring that "prep levels' are adequate for the forecasted volume of business for the day . click apply for full job details Read Less