A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

Provide inbound customer support.

Help customers resolve technical issues.

Assist in correcting billing concerns.

Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

Minimum 6 Months of Customer Service experience

Empathy

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Bilingual not required, but encouraged to apply.

Must reside in the United States or have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

The base salary range for this position is $15- $16/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $23.00 / hour

Location: Oklahoma City, OK

Shift: 7:00 am - 4:30 pm

This is a temporary position.

Seasonal assignments offer valuable work experience at a leading beverage company. Individuals in temporary and seasonal assignments are not eligible for all company benefits.

Responsibilities: Responsibilities: This position is responsible for the installation and repairs of the water filtration equipment and coolers. Service, maintain and exchange existing equipment on a scheduled basis. Installation of water filtration and in-line coffee brewer equipment for new accounts. Deliver coffee products to new accounts upon installation of in-line coffee brewer unit. Respond to scheduled filter changes and equipment service requests. Operate and maintain Company vehicles in a safe and efficient manner. Maintain and control inventory of equipment and parts. Document and log all installation, exchange and service transactions. Test water samples after servicing of equipment. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. Qualifications: Qualifications: Fundamentals of plumbing and electrical knowledge. Ability to use basic power and hand tools. Ability to work in residential, office and manufacturing environments. Exceptional customer service and communication skills. Ability to use application based handheld devices. Excellent planning, time management, organization and problem-solving skills. Basic math skills proficiency. Ability to frequently lift and/or move up to 50lbs. Ability to stand for prolonged periods of time when servicing equipment. Valid Driver's License and ability to meet Company driver qualification standards. Flexibility to work weekends based on business needs. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come!

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members .

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Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $23.00 / hour

Location: Oklahoma City, OK

Shift: 7:00 am - 4:30 pm

This is a temporary position.

Seasonal assignments offer valuable work experience at a leading beverage company. Individuals in temporary and seasonal assignments are not eligible for all company benefits.

Responsibilities: Responsibilities: This position is responsible for the installation and repairs of the water filtration equipment and coolers. Service, maintain and exchange existing equipment on a scheduled basis. Installation of water filtration and in-line coffee brewer equipment for new accounts. Deliver coffee products to new accounts upon installation of in-line coffee brewer unit. Respond to scheduled filter changes and equipment service requests. Operate and maintain Company vehicles in a safe and efficient manner. Maintain and control inventory of equipment and parts. Document and log all installation, exchange and service transactions. Test water samples after servicing of equipment. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. Qualifications: Qualifications: Fundamentals of plumbing and electrical knowledge. Ability to use basic power and hand tools. Ability to work in residential, office and manufacturing environments. Exceptional customer service and communication skills. Ability to use application based handheld devices. Excellent planning, time management, organization and problem-solving skills. Basic math skills proficiency. Ability to frequently lift and/or move up to 50lbs. Ability to stand for prolonged periods of time when servicing equipment. Valid Driver's License and ability to meet Company driver qualification standards. Flexibility to work weekends based on business needs. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come!

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members .

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Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $23.00 / hour

Location: Oklahoma City, OK

Shift: 7:00 am - 4:30 pm

This is a temporary position.

Seasonal assignments offer valuable work experience at a leading beverage company. Individuals in temporary and seasonal assignments are not eligible for all company benefits.

Responsibilities: Responsibilities: This position is responsible for the installation and repairs of the water filtration equipment and coolers. Service, maintain and exchange existing equipment on a scheduled basis. Installation of water filtration and in-line coffee brewer equipment for new accounts. Deliver coffee products to new accounts upon installation of in-line coffee brewer unit. Respond to scheduled filter changes and equipment service requests. Operate and maintain Company vehicles in a safe and efficient manner. Maintain and control inventory of equipment and parts. Document and log all installation, exchange and service transactions. Test water samples after servicing of equipment. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. Qualifications: Qualifications: Fundamentals of plumbing and electrical knowledge. Ability to use basic power and hand tools. Ability to work in residential, office and manufacturing environments. Exceptional customer service and communication skills. Ability to use application based handheld devices. Excellent planning, time management, organization and problem-solving skills. Basic math skills proficiency. Ability to frequently lift and/or move up to 50lbs. Ability to stand for prolonged periods of time when servicing equipment. Valid Driver's License and ability to meet Company driver qualification standards. Flexibility to work weekends based on business needs. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come!

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members .

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Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $23.00 / hour

Location: Oklahoma City, OK

Shift: 7:00 am - 4:30 pm

This is a temporary position.

Seasonal assignments offer valuable work experience at a leading beverage company. Individuals in temporary and seasonal assignments are not eligible for all company benefits.

Responsibilities: Responsibilities: This position is responsible for the installation and repairs of the water filtration equipment and coolers. Service, maintain and exchange existing equipment on a scheduled basis. Installation of water filtration and in-line coffee brewer equipment for new accounts. Deliver coffee products to new accounts upon installation of in-line coffee brewer unit. Respond to scheduled filter changes and equipment service requests. Operate and maintain Company vehicles in a safe and efficient manner. Maintain and control inventory of equipment and parts. Document and log all installation, exchange and service transactions. Test water samples after servicing of equipment. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. Qualifications: Qualifications: Fundamentals of plumbing and electrical knowledge. Ability to use basic power and hand tools. Ability to work in residential, office and manufacturing environments. Exceptional customer service and communication skills. Ability to use application based handheld devices. Excellent planning, time management, organization and problem-solving skills. Basic math skills proficiency. Ability to frequently lift and/or move up to 50lbs. Ability to stand for prolonged periods of time when servicing equipment. Valid Driver's License and ability to meet Company driver qualification standards. Flexibility to work weekends based on business needs. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come!

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members .

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Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $23.00 / hour

Location: Oklahoma City, OK

Shift: 7:00 am - 4:30 pm

This is a temporary position.

Seasonal assignments offer valuable work experience at a leading beverage company. Individuals in temporary and seasonal assignments are not eligible for all company benefits.

Responsibilities: Responsibilities: This position is responsible for the installation and repairs of the water filtration equipment and coolers. Service, maintain and exchange existing equipment on a scheduled basis. Installation of water filtration and in-line coffee brewer equipment for new accounts. Deliver coffee products to new accounts upon installation of in-line coffee brewer unit. Respond to scheduled filter changes and equipment service requests. Operate and maintain Company vehicles in a safe and efficient manner. Maintain and control inventory of equipment and parts. Document and log all installation, exchange and service transactions. Test water samples after servicing of equipment. Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. Qualifications: Qualifications: Fundamentals of plumbing and electrical knowledge. Ability to use basic power and hand tools. Ability to work in residential, office and manufacturing environments. Exceptional customer service and communication skills. Ability to use application based handheld devices. Excellent planning, time management, organization and problem-solving skills. Basic math skills proficiency. Ability to frequently lift and/or move up to 50lbs. Ability to stand for prolonged periods of time when servicing equipment. Valid Driver's License and ability to meet Company driver qualification standards. Flexibility to work weekends based on business needs. Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come!

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members .

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Work Location Type: Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, offers customers access to more than 14 million products, and offers more than 24 million products. For more information, visit .

Compensation:

This position is hourly & starting compensation is $19.25/HR

Rewards and Benefits: Medical, dental, vision, and life insurance coverage starts on day one of employment. Access to up to 50% of your paycheck based on hours worked before payday. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, parental leave, and other benefits. Safety shoes provided (where applicable). For additional information and details regarding Grainger's benefits, please click on the link below:

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Customer Service Representative - Lake Forest, IL

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting July 20, 2026 . Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045.

Schedule, Training & Work Environment:

Enjoy your weekends off!
We're currently hiring for the 8:30 a.m. - 5:00 p.m. shift, Monday through Friday.

Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will: Learn to navigate our systems, software programs, and internal processes Build the core service skills you need, including: Critical thinking Effective communication Confident decision-making Technical agility After the successful completion of training, eligible team members can transition to a flexible hybrid work model:

3 days onsite / 2 days remote
Earn in opportunity to become voluntarily remote based on performance after 6 months
Eligible to bid for alternate shifts after 6 months

You also have the option of working in the office up to 5 days a week

Grainger will provide all equipment needed to work from home.

Grow with Grainger:

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture:

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will: Handle a high volume of inbound calls-delivering quality customer service with professionalism, empathy, and efficiency Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity Maintain attention to detail while managing complex or time-sensitive customer issues Communicate clearly via phone and written messages You Have: High School diploma or equivalent Minimum 1 year of customer service experience or experience in a customer-facing role A passion for delivering exceptional customer service and creating a positive experience for every customer Ability to thrive in a fast-paced, dynamic environment Ability to problem solve and make decisions with attention to detail A continuous improvement mindset, open to coaching and receiving feedback Proven ability to learn new technology and software quickly Comfortable navigating multiple programs and screens simultaneously Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required) For hybrid/remote work: A secure, quiet workspace High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Branch Offices house travel, membership, insurance sales and support employees

You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

Other Branch positions - Field Insurance Sales Agent, Travel Agent or

Other Departments such as:

Call Centers (ERS, Sales and Service, etc.)

Automotive Services

Claims

Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and/or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and/or travel products

Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid Volunteer Day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education:

High School Diploma or equivalent

Work Experience:

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Branch Offices house travel, membership, insurance sales and support employees

You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

Other Branch positions - Field Insurance Sales Agent, Travel Agent or

Other Departments such as:

Call Centers (ERS, Sales and Service, etc.)

Automotive Services

Claims

Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and/or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and/or travel products

Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid Volunteer Day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Education:

High School Diploma or equivalent

Work Experience:

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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Overview:

HIRING EVENT

Wednesday, May am-4pm

Thursday, May am-4pm

Friday, May am-4pm

Schedule your in-person interview: Fausak Hiring Event- CLICK HERE!

Interviews will take place at: 4201 Government Blvd. Mobile, AL 36693

Fausak Tires & Service is a full-service auto center. Since 1962, we have worked hard to provide the best service and customer care while reinvesting in our facilities, equipment and personnel. From our beginnings in a former root-beer stand in 1962 to the state-of-the-art shops of today, our difference has always been the people inside the buildings. We have and always will be focused on people, from our employees to our customers to our community. We believe that taking care of each other makes it easy to provide better service which separates us from the competition and delivers more value to our customers.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Fausak Tires and Service by following the company's store standards and expectations.

COMPENSATION : Up to $20/hr + BONUS OPPORTUNITIES

Principal Duties and Responsibilities:

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers. Other duties as assigned.

Sales and Service Advisor Benefits:

Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!

Qualifications:

Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment. Possess valid driver's license or obtain a valid driver's license within 30 days of hire date. Ability to work a minimum of five days, including Saturday's.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview

The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!

Position Details:
Full-Time Patient Service Support Coordinator (Call Center)Sage Dental Support Center is located in Boca Raton, FL2-week training program providedBenefits such as Medical Insurance, 401(k), Vision, PTO, and more!Growth opportunityCompetitive base pay

Responsibilities

Essential Duties and Responsibilities include the following but are not limited to:
Must be able to handle high volume inbound and/or outbound callsListen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responsesSchedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)Utilize scripts and tools appropriatelyCollect the insurance information from patients, if applicable, and make the proper notations on the scheduleDiffuse difficult calls or seek assistance when necessaryOffer marketing promotions and educate the appropriate calls on our in-house discount programReceive and promptly respond to real-time customer queries via webchatAbility to document issues and resolutionsProvide exceptional customer serviceMeet daily, weekly, and monthly department goals set forth by managementTake part in training and other learning opportunities to expand knowledge for individual growth and company initiativesAdhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications

Ability to successfully relate to and communicate with team members and patientsStrong team player willing to take direction, initiate business activities and work with management staff and peersSelf-starter able to work with minimal supervision/direction and ability to multitaskProfessional demeanor and presentationStrong and effective written communication skillsCreative thinker using sound judgment in workload coordination and technical mattersAbility to organize work effectively and establish prioritiesCandidates who are fluent in Spanish is a plus Read Less

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include: Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately Answers the multi-line telephone system Ensures confidentiality of customer information at all times Minimum Requirements High School Diploma or GED required, some college Preferred 1-3 years' work experience Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing Must be able to prioritize and multi task in a fast paced environment Must be able to follow written and verbal instructions Ability to perform duties with a high degree of urgency and accuracy Good interpersonal communication and organizational skills A positive attitude of teamwork and continuous improvement Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator Securitas offers comprehensive benefits including: Alarm Monitoring Operator Pay Progression ProgramShift premium for eligible assigned shiftsOpportunity for annual merit pay increasesPaid company trainingMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional internal career advancement opportunities Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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