LITTLE CAESARS JOB DESCRIPTION
POSITION: RESTAURANT MANAGER
REPORTS TO: Area Supervisor
JOB SUMMARY:
The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer satisfaction, sales and profitability and operates the restaurant according to company standards and procedures.
PERFORMANCE RESULTS:
1. Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
2. Prepares and ensures that all colleagues prepare consistent, high quality products that are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
3. Achieves the standards for a clean and organized restaurant and colleague image as defined in the Little Caesars Orientation and Training Handbook, and/or as required by local government agencies.
4. Recruits, hires, trains and evaluates colleagues by following procedures outlined in the SCORES materials, in-store training resources, and the guidelines for colleague evaluation.
5. Develops a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low colleague turnover.
6. Ensures a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by Little Caesars policies and procedures.
7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the Area Supervisor or Market Director.
8. Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
Revised 7/27/09
9. Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises colleagues to ensure goals are met.
I0. Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.
Nature & Scope
The Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures. The Manager receives direction and training from the Area Supervisor, eight-week Management Modules, and other Little Caesars training materials and classes. During each shift, they motivate, direct and coach colleagues to work proficiently at their assigned stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.
The Manager is responsible for supervising all colleagues including those under 18 years of age. The Manager must abide by all State and Federal labor laws, OSHA regulations, and EEOC requirements as well as enforce and practice all Little Caesars policies and procedures.
The Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive.
The Manager supports the Area Supervisor and is responsible for building sales and controlling costs by using all cost control tools and processes. They trouble shoot operational problems and find acceptable solutions.
Detailed lists of each station's responsibilities and duties can be found in the "Operational Resource Guide" (ORG) and the job helpers posted at each station. Your Area Supervisor will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
The Manager will be scheduled to work approximately 50 hours each week. This position requires a hands on style of management and physical work such as: lifting, squatting, and standing for long periods of time.
Task Analysis
To perform the functions listed in this job description, the following tasks will be required:
• The ability to lift and move 55 pounds.
• The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
Revised 7/27/09
• The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
• The ability to apply pressure to cut through products and/or clean equipment/utensils.
■ The ability to count, separate and weight all types of food products and inventory items.
■ The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).
• The ability to understand directions, instructions, and product specifications.
• The ability to process and complete customer orders.
• The ability to comprehend all training materials and practice standard operating procedures.
• The ability to successfully pass required training programs for certification.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
■ The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
Qualifications for Externally Recruited Management Trainees
The Candidate must:
1. Have a minimum of two (2) years experience in a management role, achieving at least an assistant manager/ co-manager position in a quick service restaurant.
2. Preferred minimum age of 21.
3. Possess a high school diploma, or equivalent, and possess basic math skills.
4. Have a working knowledge of local store marketing techniques, sales building, and a proven track record of controlling costs.
Revised 7127109
5. Possess strong management, team building and communication skills.
6. Possess knowledge of how to read and analyze profit and loss statements.
7. Be dependable, hardworking and have the ability to work a varied, 50 hour workweek under pressure and in stressful situations.
8. Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
9. Meet Little Caesars Background Verification guidelines.
10. The U.S. Department of Justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.
Qualifications for Internally Promoted Little Caesars Managers
The Candidate must:
1. Preferred minimum age of 21.
2. Possess a minimum of 2 years restaurant/retail management experience.
3. Be certified as a Little Caesars Co-Manager for a minimum of 6 months to 1 year, depending on performance evaluations, and has successfully completed BOC and AOC.
4. Score at least 90% on the last two security audits conducted during their shifts.
5. Have achieved at least an average score of "meeting standards" on their last two performance evaluations.
6. Have participated in the training of Assistant Managers and Colleagues.
7. Have a recommendation from their current Manager and be interviewed by their Area Supervisor and Market Director.
8. See points 3 through 10 of externally recruited management trainees for additional requirements.
Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.
Revised 7/27/09
Read LessThe Assistant Manager works productively and supervises restaurant employees to ensure they perform their jobs responsibilities, so the restaurant achieves customer satisfaction and profitability during their shift.
The Assistant Manager receives direction and training from the Restaurant Manager and Co-Manager. The Assistant Manager is responsible for supervising other employees and provides adult supervision to employees under the age of 18 years old. During each shift, the Assistant Manager motivates, directs and coaches employees to work proficiently at their assigned stations and then follows-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.
The Assistant Manager utilizes all cost-control tools and processes ensuring the goals of food, paper, and labor are achieved during their shift. They ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and products they receive.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
Read LessWe're Hiring: Assistant Manager – Be the Spark Behind Every Slice!
Do you thrive in a high-energy, fast-paced environment where teamwork, fun, and great food come together? We’re on the lookout for a passionate Assistant Manager who’s ready to roll up their sleeves, lead by example, and help deliver perfect pizzas—with a smile—in 30 seconds or less, every time.
In this role, you’ll support the General Manager in running day-to-day operations, coach and motivate your team, and ensure every customer walks away happy and hungry for more. If you're looking for a position where your leadership makes a difference, this is your chance!
What You’ll Bring to the Table:
A positive, can-do attitude and a love for working with peopleStrong leadership skills and the ability to energize your teamA focus on quality, speed, and delivering amazing customer serviceA desire to grow your career in a fun, fast-moving environmentWhat We Offer:
Competitive Pay: Hourly rate + monthly bonus potentialHealth Benefits: Medical, dental, and vision coverage after just 30 days (for team members averaging 30+ hours/week)Paid Time Off: For team members averaging 35+ hours/weekGrowth Opportunities: Professional development and clear paths to advancementA Culture of Fun: Work hard, laugh often, and love what you doWe’re proud to be an Equal Opportunity Employer, and we’re hiring immediately—so if you’re ready to take the next step in your career, we want to hear from you!
Apply today and bring the energy—we’ll bring the pizza!
As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain. We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.
Read Less 