Accounting Manager
Department: Accounting
Reports To: Controller
Supervises: Accounting Associate and Staff Accountant
FLSA Status: Exempt/Onsite Only
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Position Summary
The Accounting Manager is a seasoned leader, collaborative team player, and proactive problem-solver. This role supports the Controller in managing all accounting department functions, with a specific focus on overseeing the day-to-day operations of the department. Key responsibilities include supervising and reviewing reconciliations, promptly identifying and resolving issues, preparing and filing regulatory reports to ensure compliance with reporting deadlines, and developing and supervising accounting staff. Additionally, this position coordinates overall department workflow and collaborates closely with both front-line and back-office staff to resolve issues and ensure the smooth functioning of the accounting department.
Qualifications
Education:
• Bachelor's degree in accounting, finance or equivalent.
Experience:
• Minimum of 5 years of progressive accounting experience.
• At least 2 years of accounting leadership or supervisory experience, preferably at a financial institution.
Knowledge & Skills:
• Strong knowledge of accounting principles and financial reporting requirements.
• Working knowledge of banking operations and applicable financial regulations.
• Demonstrated leadership, coaching, and team development abilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional attention to detail with strong organizational and time-management skills.
• Ability to manage multiple priorities, adapt to change, and work effectively under deadlines.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to quickly adapt to and master new software applications as required.
• Proactive in maintaining and advancing job and supervisory skills.
Essential Duties and Responsibilities
• Wire Transfers: Manage and oversee the processing of domestic and international wire transfers, ensuring accuracy and compliance with banking regulations.
• Accounts Payable: Supervise the accounts payable process. Research and implement best practices to maximize efficiency and accuracy.
• Account Reconciliations: Oversee and review daily and monthly account reconciliations, including custodial accounts, to ensure accurate and timely reporting. Aid in
resolving errors and reconciling items timely and accurately.
Essential Duties and Responsibilities (continued)
• 1099 Reporting: Oversee the preparation and filing of the annual 1099-NEC and 1099-MISC forms, ensuring compliance with IRS regulations.
• Internal Controls: Develop, implement and update internal controls to safeguard the bank's assets and ensure the integrity of financial data.
• Team Leadership: Lead, mentor, and develop a team of accounting professionals, fostering a collaborative and high-performance work environment. Provide ongoing training for accounting staff to ensure they are knowledgeable about changes in related financial regulations, technologies, and best practices. Conduct timely performance evaluations, recommend salary adjustments, and process timecards efficiently.
• Compliance: Ensure all accounting activities comply with relevant laws, regulations, and internal policies.
• Audit Support: Provide assistance during bank examinations and internal and external audits by preparing necessary documentation, gathering required information, and ensuring timely submission of all audit materials. Aid in implementing and monitoring corrective actions based on audit findings to enhance the department's operational efficiency and regulatory compliance.
• Documentation and Communication Management: Develop and maintain comprehensive instructions, manuals, and policies for various accounting tasks and reports. Ensure effective communication and correspondence with vendors and customers.
• Financial and Regulatory Reporting: Support the Controller in compiling and completing a range of financial reports for bank management and Directors. This includes preparing various financial reports such as the Abandoned Property Report, IRS filings, and other required reports for Federal and State agencies.
• Offsite Testing: Oversee and schedule offsite testing for critical functions as necessary.
• Correspondent Contact: Maintain up-to-date bank correspondent contact information and documentation.
• Flexibility: Be flexible to assist with other tasks and provide support as needed. Perform duties of accounting staff and be able to fill in for the Controller as needed.
• Other Duties: Perform other duties and tasks as assigned.
Additional Expectations
• Demonstrate a strong commitment to teamwork and shared success.
• Take ownership of responsibilities and follow tasks through to completion.
• Identify opportunities for process improvement and efficiency.
• Maintain a positive, adaptable, and service-oriented mindset.
This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job.
Our generous benefits are listed on our website: Partners.Bank/about/careers/
PIa84fb5-
Read Less
STAFF ACCOUNTANT
Department: Accounting
Reports To: Controller
Supervises: None
FLSA Status: Non-Exempt/Onsite
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established
superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth
and flexible work schedules when appropriate.
Position Summary
The Staff Accountant is a proactive, dedicated, and detail-oriented professional who plays an essential role in the daily
operations of the accounting department. This position is responsible for ensuring accurate, timely, and compliant financial
processing, with a strong emphasis on teamwork, ownership, and continuous improvement. The Staff Accountant
collaborates effectively within the department and with other departments, demonstrates initiative in identifying and resolving
issues, and upholds a culture of accountability and service excellence.
Qualifications
Education:
• Associate's or bachelor's degree in accounting, finance or equivalent.
Experience:
• Minimum of 1-3 years of experience in accounting or related field.
• Banking experience is a plus.
Knowledge & Skills:
• General knowledge and understanding of accounting principles.
• Strong organizational, problem-solving, and analytical skills.
• High attention to detail and accuracy.
• Demonstrated sense of ownership and accountability for work product.
• Able to manage multiple priorities and meet deadlines.
• Excellent oral and written communication skills.
• Ability to work independently as well as in a team-oriented environment.
• Proficient in Microsoft Word and Excel; ability to learn additional software applications as needed.
Essential Duties and Responsibilities
• Prepare and post general ledger journal entries and perform balance sheet and bank account reconciliations.
• Proactively investigate, resolve, and document reconciling items and variances.
• Process incoming and outgoing domestic and international wire transfers.
• Serve as backup for accounts payable functions.
• Monitor daily cash position and funds availability with the Federal Reserve Bank and other correspondents.
• Coordinate and monitor weekly branch cash orders.
• Answer incoming telephone calls and assist with internal and external customer inquiries and issues.
• Support the monthly close process by meeting deadlines and ensuring accuracy.
• Assist with internal and external financial and regulatory reporting.
• Support internal and external audits and bank examinations by preparing documentation and responding to
requests.
Essential Duties and Responsibilities (continued)
• Maintain organized accounting records and electronic filing systems.
• Collaborate with internal departments to research and resolve accounting-related inquiries.
• Participate in training and professional development opportunities.
• Perform other related duties as assigned.
Additional Expectations
• Demonstrate a strong commitment to teamwork and shared success.
• Take ownership of responsibilities and follow tasks through to completion.
• Identify opportunities for process improvement and efficiency.
• Maintain a positive, adaptable, and service-oriented mindset.
This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive
statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications
consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature indicates that you have read this Job Description and understand the essential functions and qualifications
for the job.
Our generous benefits are listed on our website: Partners.Bank/about/careers
PI5b09cce5-
Read LessCustomer Service Assistant I (CSA) Float
Department: Branch Administration
Reports to: Branch Manager/Assistant Branch Manager
Supervises: None
Status: Full-Time / Non-exempt / Onsite only
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Customer Service Assistant I (CSA) Float:
The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs.
Job Requirements for the Customer Service Assistant I (CSA) Float:
Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapts well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development.
Specific Job Functions for the Customer Service Assistant I (CSA) Float:
Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Performs additional duties as required.
This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
Our generous benefits are listed on our website: Partners.Bank/about/careers/
PIfb9b264c7c73-6548
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read LessFrontline Manager
Department: Branch Administration
Reports to: Assistant Float Manager
Supervises: Tellers
Status: Exempt / Full-Time / On-Site
Location: Float between branch locations as needed
Must already be authorized to work in the United States. Relocation is not provided.
We are hiring two Float front line managers to cover our branch locations in Maine Sanford, South Sanford, Springvale, York, Wells, Buxton, Limerick and Waterboro) and New Hampshire (Rye, Kingston, Portsmouth).
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Frontline Manager:
The Frontline Manager will be highly knowledgeable and proficient in all aspects of teller, vault and customer service processes and procedures. Routinely operates a teller drawer and performs customer service duties as needed. Ensure tellers adhere to established regulatory, compliance and operating policies and procedures.May oversee teller and customer service staff in the absence of the Market Manager or Assistant Manager. Assist with the completion of teller performance evaluations and documentation. Manage teller workflow and schedules to ensure adequate coverage and efficient operations. Answer questions on all services the financial institution provides and is proficient in uncovering and recognizing sales and quality referral opportunities.
Job Requirements for the Frontline Manager:
Three or more years of prior teller, customer service and supervisory experience preferred.Excellent communication and interpersonal skills required.Extensive knowledge of all branch, teller and customer service processes, policies, guidelines and operating proceduresAdapts well to change and is able to handle multiple tasks efficiently.Able to work independently as well as with a variety of people in a team environment.Strong organizational, problem resolution, technical and computer skillsAbility to coach, motivate and direct the activities of others.
Essential Job Functions for the Frontline Manager:
Supervise teller staff and oversee all line activities and schedules to ensure adequate coverage and efficient workflows are maintained. Responsible for the completion of branch cash audits and ensuring routine audit/security reports are completed and submitted on schedule.Provide on-going coaching, training, cross training and mentoring of teller staff to build their skills and knowledge.Monitor teller and vault operations to ensure compliance with various policies and procedures.Engage in sales and referral activities to promote the Bank's products and services to existing customers and prospects. Proficient in new account opening and developing referrals to others as appropriate.Update staff on changes to policies, procedures, products, etc., as appropriate. Assist tellers in locating cash discrepancies, processing complex transactions, and addressing customer questions.Assist Market Manager and/or Assistant Manager with teller performance reviews.Perform additional duties as required.
This Job Description for the Frontline Manager describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
PIb4148b91936e-4449
Read Less