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• C

  Collections Manager  

  Capital Waste Services LLC

  Permanent - Eastover

  Posted: 08/02/2026

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  Description: Capital Waste Services is a leading provider of waste man... Read More

  Description:

  Capital Waste Services is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business!

  
  

  Position Summary

  The Collections Manager is responsible for leading and managing the day-to-day collections function to ensure timely recovery of outstanding receivables while maintaining professional customer relationships. This role oversees a team of four collectors, establishes clear priorities by aging bucket, enforces policies, and drives measurable improvements in DSO, cash flow, and dispute resolution.

  This is a hands-on leadership role requiring strong coaching, accountability, and cross-functional coordination with Billing, Sales, Operations, and Legal.

  
  

  Key Responsibilities

  
  

  Team Leadership & Management

  Directly manage, coach, and develop a team of 4 Collections SpecialistsSet clear performance expectations, goals, and KPIs for each team memberConduct regular 1:1 meetings, performance reviews, and coaching sessionsEnsure consistent application of collection policies and escalation standardsAddress performance gaps promptly through training, corrective action, or PIPs as needed

  Collections Strategy & Execution

  Oversee daily collection activities across all assigned accountsAssign and monitor accounts by aging bucket (current, 1-30, 31-60, 61-90, 90+)Ensure timely follow-up on past due balances via phone, email, and written correspondenceDrive resolution of disputes in coordination with Billing and OperationsRecommend accounts for credit hold, service suspension, collections agency, or legal actionApprove payment plans in accordance with company policy

  Performance Management & Reporting

  Monitor and report on key metrics including: Days Sales Outstanding (DSO) Past due percentages by aging bucket Cash collected vs. targets Dispute volumes and resolution timelines Prepare regular reporting for executive leadershipIdentify trends, risks, and opportunities to improve collection effectivenessEnsure accurate and timely documentation of collection activity in the ERP system

  Cross-Functional Collaboration

  Partner closely with: Billing to resolve invoice accuracy issues Sales on customer escalations and account risk Operations when service or contract issues impact payment Legal and 3rd-party agencies on escalated accounts Participate in regular collections and AR review meetingsEnsure a consistent, professional customer experience while protecting company interests

  Policy, Compliance & Process Improvement

  Enforce company AR and collections policies consistentlyEnsure compliance with applicable laws and regulations (FDCPA, contract terms, etc.)Identify and implement process improvements to increase efficiency and reduce delinquencyAssist with write-off recommendations and documentationSupport audit requests related to AR and collections

  Qualifications

  Required

  5+ years of experience in Accounts Receivable or Collections2+ years of people management experienceProven ability to manage competing priorities and meet collection targetsStrong understanding of aging buckets, disputes, and escalation strategiesExcellent communication, negotiation, and conflict-resolution skillsExperience working with ERP systems and AR reportingHigh level of professionalism, integrity, and accountability

  Preferred

  Experience in B2B collectionsExperience working in multi-location or high-volume environmentsFamiliarity with legal collections and third-party agenciesExperience in waste, logistics, utilities, or service-based industries

  Key Competencies

  Leadership & accountabilityResults-driven mindsetAnalytical and detail-orientedStrong judgment and decision-makingCustomer-focused but firmAbility to enforce policy consistently Requirements:

  
  

  
  
  

  PI6b60bac4388e-6221

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• C

  Collections Specialist  

  Capital Waste Services LLC

  Permanent - Eastover

  Posted: 08/02/2026

  Apply Now

  Description: The Collections Specialist is responsible for managing as... Read More

  Description:

  The Collections Specialist is responsible for managing assigned customer accounts to ensure timely and accurate collection of receivables. This role works closely with customers, operations leadership, route managers, and customer service teams to resolve billing and service-related issues that impact payment, while maintaining positive customer relationships and supporting company cash flow objectives.

  
  Key Responsibilities Perform outbound collection activities for assigned commercial and residential waste service accounts through phone calls, emails, and written correspondenceMonitor accounts receivable aging reports and proactively follow up on past-due balances in accordance with company collection policiesWork directly with customers to resolve billing discrepancies related to waste services, including missed pickups, route schedules, service changes, equipment issues, contract terms, and pricing adjustmentsCoordinate with Operations, Customer Service, and Route Supervisors to verify service completion, resolve service disputes, and remove barriers to paymentAccurately document all collection efforts, customer communications, disputes, and payment arrangements in the company's billing or ERP systemProcess and track payment commitments and follow up to ensure resolutionEscalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action, including service interruption, suspension, or referral to third-party collections when appropriateAssist with maintaining accurate customer account records and receivable aging reports across multiple locationsEnsure compliance with company policies, internal controls, and confidentiality requirementsMaintain professionalism and composure when handling difficult customer interactions involving service or billing concernsPerform other duties as assigned Qualifications & Skills Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred2-4 years of experience in collections, accounts receivable, or billing; experience in waste services, utilities, logistics, or other recurring service industries strongly preferredExperience managing high-volume customer accounts and recurring billing cyclesStrong proficiency in Microsoft Excel and Microsoft Office applicationsExperience working with billing systems, accounting software, or ERP platformsHigh attention to detail with strong documentation and data accuracy skillsAbility to communicate clearly and professionally with customers, internal teams, and leadershipStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with the ability to balance collections effectiveness and service resolution Working Conditions Professional office environmentMinimal exposure to adverse environmental conditions typical of field or route operations Physical Requirements Sedentary work involving extended periods of sittingOccasional standing and walkingRepetitive hand, wrist, and finger motion related to computer, keyboard, and telephone useAbility to lift up to 10 pounds occasionally Why Join Capital Waste Services Stable, essential-service industry supporting local communitiesOpportunities for growth within an expanding multi-location organizationCollaborative work environment closely connected to operations and service teamsCompetitive pay and benefits Requirements:

  
  

  
  
  

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