The Corporate Hardware Associate is responsible for ensuring the smooth operation of organizational computer systems, desktops, and peripherals. This individual should effectively exhibit JD Sports core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:
Hardware Maintenance: Installing, configuring, testing, and troubleshooting hardware components such as PCs, printers, and scanners.Problem Resolution: Diagnosing and resolving hardware and software issues, both in-person and remotely.User Support: Providing technical assistance to end-users, answering questions, and resolving problems.Network Connectivity: Ensuring proper network connectivity for workstations.Performance Optimization: Monitoring and optimizing desktop performance.Vendor Liaison: Coordinating with third-party vendors for hardware and software support.
By performing these tasks, the Corporate Hardware Associate contributes to the overall efficiency and productivity of the organization.
Required Education and/or Experience:High School Diploma or equivalentA+ CertificationMinimum of 3 years of hands-on experience in computer hardware support and troubleshootingIn-depth knowledge of PC hardware components and troubleshooting techniquesStrong understanding of current operating systems, networking protocols, and industry standardsAbility to read and interpret technical documentationExcellent problem-solving and analytical skillsStrong communication skills, both verbal and writtenAbility to work independently and as part of a team
Optional (but preferred):Network+ CertificationExperience with remote troubleshooting tools and techniquesKnowledge of scripting or automation tools
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearStand for up to 2 hours at a time regularlyWalk or move from one location to anotherPeriodically may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 50 pounds occasionallyPunctuality and regular attendance consistent with the company’s policies are required for the position.Average work week is (40-45) hours, which can vary depending on business needs.The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.
The JD Sports North America Application Solutions Group powers the expansion of JD's digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web, mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced, solution-oriented perspective to our team.
As a Technical Lead you will be a leader in the solution planning, delivery and maintenance of the eCommerce experiences that our customers use every day. This position works alongside a talented group of Engineers, Scrum Masters, Product Managers, Designers, and Testers in a fast-paced environment to continuously deliver high-quality, working software to our users. The Technical Lead is a champion for researching, trialing, and implementing new technologies and approaches and sharing the results across the wider delivery team.
This leader will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
Key Responsibilities and Tasks:Architects, codes and implements ecommerce features and applications in collaboration with Engineering, UX Research & Design, Product Management and Business teamsLeads the cross-functional teams in event-driven programming best practicesSupports existing properties while working on projects to modernize and establish the technical direction for the future of our ecommerce platformStays current with the latest trends in ecommerce and assesses emerging technologies to make recommendations regarding adoption across delivery teamBuilds “proof of concept” executions to test and establish future technical direction, establishes new standards that advance our developer and customer experienceDevelops unit and functional test plans, carries out unit test plans, and aids in the use of functional test plans and the verification of test resultsWorks with 3rd party architects and engineers in implementing and troubleshooting SaaS integrationsChampions the prioritization of technical debt to stabilize our existing propertiesProvides direction and assistance to team members, expanding the team knowledge of software development methodologiesDevelops and presents sharable materials to provide technical guidance and support to the team around development best practicesManages and/or mentors other engineering talentAdditional projects and duties as assigned
Required Computer and/or Technical SkillsShould have intermediate to advanced knowledge and abilities with Digital Commerce Applications and other common tools. Experience in a retail environment is preferred. These applications include:Advanced proficiency in developing HTML, SASS/LESS (CSS) and JavaScript.Proficient in microservice architectureGraphQL or REST API development experience requiredGIT/Github/Bitbucket repository experience requiredReact/NextJS/Kotlin development experience preferredGULP/Webpack preferredGoogle Tag Manager, Tealium or similar tag management software preferredContent Management System integrationReferencing UI specifications in Figma, Adobe XD, Sketch or similar experienceJSTL Tag LibrariesAdvanced jQuery developmentFoundation 6Basic to intermediate knowledge and abilities with Google Docs, Google Sheets, Google Slides and needed development toolsAtlassian Toolset (Jira/Confluence)
Required Education and/or Experience:Bachelor’s degree (B.A.) in Computer Science or IT related field from a four-year college or university. At least 5-7 years’ experience, 4 years in J2EE or JAVA or the equivalent combination of education and experience.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearWalk or move from one location to anotherOccasionally may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 50 pounds occasionallyPunctuality and regular attendance consistent with the company’s policies is required for the position.Average work week is 40-50 hours, which can vary depending on business need.The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
Enforces the Loss Prevention and Safety efforts within their assigned area for JD Finish Line retail stores. This individual should effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:
Conducts surveillance and apprehension of external theft suspects in compliance with JD Finish Line StandardsCompletes Checklists to ensure compliance with Safety or Loss Prevention policiesPromotes awareness programs related to shrink and operational controls.Assists with internal theft investigations along with LP Supervisor and RLPMIdentifies and reports merchandise or stock shortagesMaintains case records on operational, security, and injury related incidents or investigationsVerifies and inspects access points, physical security systems and equipment to ensure all are functioning and in line with regulationsReports safety concerns and violationsTrains employees on systems, procedures, policies, and methods of accident prevention.Responds to critical incidents, such as catastrophic events, medical emergencies, and civil unrest.Additional duties and projects as required.
Required Education and/or Experience:High school diploma or GED equivalent; minimum of 2 years of related experience in Loss Prevention, Security, or Law Enforcement. Internal candidates with JD Finish Line experience strongly preferred; or equivalent combination of education and experience.
Required Computer and/or Technical Skills:Should have a basic to intermediate knowledge and abilities with Google Suite products or equivalents.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit or stand for more than 7 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and hearWalk or move from one location to another regularlyAbility to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 50 pounds occasionallyAverage work week is 40 hours, which can vary depending on business needs.Open availability for variable schedules including evenings and weekends.The work environment for this position is a moderately noisy setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. The pay range; $22.00-$23.00/hour. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.
This is an onsite support position for the Las Vegas JD Sports Flagship. The Deskside Store Support Engineer is responsible for the solutioning, implementation, and support of all store technology at multiple JD Sports, Finish Line, and Macy’s brand stores in a geographic area by performing the duties listed below. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:
Act as the primary technical support contact for all store applications (including Finish Line and JD Sports point of sale, Macy’s desktop application) and hardware devices (including POS desktops, mobile/tablet devices, LED, payment/credit card devices, and network equipment).Perform installation, troubleshooting, and maintenance of digital LED screens and TVs used for store marketing and operations.Perform day-to-day troubleshooting steps to ensure proper functionality for all store technology.Remote into store computers for advanced investigations and troubleshooting.Assist business customers (store and corporate employees) via telephone, email, and Google Hangout to resolve or escalate IT issues and problems. This includes all software, hardware, and networking aspects, meeting or exceeding Key Performance Indicators.Document interactions with stores, including capturing details and steps performed to resolve issues within the ticketing system.Run and understand SQL statements on POS databases.Provide support to 3rd party technicians onsite for registers, network, phone lines, digital displays, and traffic counter test-outs, etc.Provide support for new store openings, remodels, relocations, store closings, and JD store conversions.Assist with miscellaneous software updates and POS ringing instructions as necessary.Assist with troubleshooting and technical diagnosis of store technology, both hardware and software issues; provide workarounds or solutions to critical issues.Work with the Store Technology Engineering & Support Manager in providing project and initiative briefs and business cases for current and/or future initiatives.Create written documentation and procedures for store technologies and act as a second reviewer for changes that could impact store technologies and applications.Work cross-functionally with internal IT teams to support, maintain, and conduct standard activities in support of the backend store systems.Make ongoing recommendations for operational improvements to all store technology systems.Collaborate and assist Deskside Store Support Supervisor with the delivery of technology solutions for store openings, including travel and store visits as needed.Serve as an on-call escalation support contact for off-hour store technical issues.Onsite schedule Tuesday - Saturday - 9:00 am - 6:00 pm local timeTravel 30% of the month to Chicago locations where issues cannot be resolved remotely.Additional duties and projects as required.
Required Education and/or Experience:Bachelor’s degree (BA/BS) from a four-year college or university in Computer Science, Information Systems, Software Engineering, or a related discipline or equivalent experience required with 2-4 years of experience in application and/or store technology support.
Required Computer and/or Technical Skills:Should have basic to intermediate abilities with Google document platform (Google Docs, Sheets, and Slides) and transaction processing technologies; credit, debit, gift cards, etc.Good knowledge of object-oriented programming techniques, process flows, and technical documentation.Must have intermediate to advanced knowledge of DOS, Windows/Linux OS, Android and/or IOS platform, Oracle desktop and mobile technology, SQL, Database Servers, LAN and WAN networks.Familiarity with the installation, troubleshooting, and maintenance of digital LED screens and TVs.It is helpful for this individual to be familiar with the types of applications common to a retail environment.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shift.Use hands to finger, handle and feel.Reach with hands and arms.Talk and/or hear.Stand for up to 2 hours at a time periodically.Walk or move from one location to another.Occasionally may need to climb, balance, stoop, kneel, or crouch.Lift and/or move up to 15 pounds regularly and up to 50 pounds occasionally.Punctuality and regular attendance consistent with the company’s policies is required for the position.Average work week is 40-45 hours, which can vary depending on business needs.The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
