• Remote Senior Manager Business Development  

    - Orleans Parish
    Company Description Eurofins Scientific is an international life scien... Read More
    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description TASKS: Become very familiar with Eurofins offering, laboratory network, organization and tools Provide regulatory and technical support for direct supervisor Identify potential customers based on research, previous experience and cold calling, and initiate contact Cultivate leads and opportunities primarily in the C Read Less
  • Remote Professional Learning Manager, Texas  

    - Jackson County
    IXL Learning, developer of personalized learning products used by mill... Read More
    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Professional Learning Manager to manage the Texas regional team within the Professional Learning Group. #LI-EM1 As a Professional Learning Manager for Texas, you’ll lead, manage, and motivate a regional team of District Partnership Specialists and Professional Learning Specialists. You’ll set the vision and direction for the region and ensure districts across Texas receive exceptional professional development and implementation support that drives IXL usage and student growth. You’ll also collaborate with Sales and Marketing to expand IXL’s footprint in Texas and make a greater impact on student learning. We are looking for an experienced manager who has led and developed teams focused on implementation and professional development for K-12 educators. You must be highly organized, well-spoken, strategic, and eager to lead and develop a collaborative, high-energy team. This is a full-time remote position for candidates located in Texas. WHAT YOU'LL BE DOING Bring creativity and innovation to how we support districts, developing new strategies that strengthen implementations and help expand our impact in Texas #LI-REMOTE Collaborate closely with the sales team to strategize and grow customer relationships within the region #LI-TEXAS Partner with marketing on planning and executing regional professional learning events, including state-specific webinars and IXL Live events Stay informed on statewide initiatives impacting K-12 schools and districts in Texas, and ensure IXL implementations and professional development are aligned Travel to support districts, provide professional development, and observe team members—up to 60% possible travel during back-to-school season and up to 40% the remainder of the year Build a strong culture of continuous learning and collaboration Use data to identify trends and drive decision-making WHAT WE'RE LOOKING FOR BA/BS degree 5+ years of experience managing professional development teams K-12 teaching experience with a strong knowledge of K-12 education in Texas An experienced people manager who fosters collaboration both within and across teams Exceptional presenter with a deep understanding of professional learning best practices Adaptable and comfortable managing ambiguity and shifting priorities Creative thinker and problem-solver Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish Must live close to a major airport Read Less
  • Remote Senior Manager Business Development  

    - San Bernardino County
    Company Description Eurofins Scientific is an international life scien... Read More
    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description TASKS: Become very familiar with Eurofins offering, laboratory network, organization and tools Provide regulatory and technical support for direct supervisor Identify potential customers based on research, previous experience and cold calling, and initiate contact Cultivate leads and opportunities primarily in the C Read Less
  • Remote Experienced Book keeping Manager for a Law Firm  

    - Alameda County
    Certainly! Here's a polished, professional, and engaging job posting b... Read More
    Certainly! Here's a polished, professional, and engaging job posting based on the information you provided: Experienced Bookkeeper – Law Firm (Remote, Idaho) Are you an exceptional bookkeeper with experience in law firms? Do you embody the values of Elevation, Agility, and Community? Join Skepsis Legal and help us elevate our firm by delivering excellent bookkeeping and management services as we empower local business owners and support our community. About Us At Skepsis Legal , we are dedicated to empowering local businesses to navigate the legal landscape with confidence. Our first-class team of attorneys is committed to excellence, efficiency, and building lasting client relationships. We foster a culture of collaboration, innovation, and support that drives growth and success. What You’ll Do Manage comprehensive bookkeeping activities for a busy law firm. Navigate rapidly shifting priorities to meet deadlines effectively. Collaborate seamlessly with partners and team members to ensure timely case progression. Provide exceptional client service with professionalism and attention to detail. What We’re Looking For Minimum 2 years of bookkeeping experience within a law firm environment. Ability to pass a background check. Excellent written and verbal communication skills. Strong independent work ethic while thriving in a team-oriented culture. Commitment to maintaining the highest ethical standards. Our Core Values We seek candidates who live these values daily: Elevation: We always aim higher—striving for excellence and improvement. Agility: We adapt, evolve, and embrace change to perform at our best. Community: We strengthen our community by supporting and empowering the businesses we serve. Why Join Skepsis Legal? Remote work — work from home anywhere in the State of Idaho. Competitive salary and comprehensive compensation package. Opportunities for professional growth, development, and continued education. Retirement plans and other benefits. Healthy work-life balance with flexible scheduling. Inclusive, supportive, and diverse work environment. Meaningful, challenging work with a chance to grow your skills. How to Apply If you resonate with our core values and meet the qualifications above, we want to hear from you! Join us in our mission to provide outstanding legal services while fostering personal and professional development. Please submit your resume , cover letter , and a writing sample to: 📧 [email protected] Skepsis Legal is an equal-opportunity employer and welcomes applicants from all backgrounds. We look forward to reviewing your application! Let me know if you’d like it customized more or formatted for a specific platform! Read Less
  • Remote Experienced Book keeping Manager for a Law Firm  

    - Orleans Parish
    Certainly! Here's a polished, professional, and engaging job posting b... Read More
    Certainly! Here's a polished, professional, and engaging job posting based on the information you provided: Experienced Bookkeeper – Law Firm (Remote, Idaho) Are you an exceptional bookkeeper with experience in law firms? Do you embody the values of Elevation, Agility, and Community? Join Skepsis Legal and help us elevate our firm by delivering excellent bookkeeping and management services as we empower local business owners and support our community. About Us At Skepsis Legal , we are dedicated to empowering local businesses to navigate the legal landscape with confidence. Our first-class team of attorneys is committed to excellence, efficiency, and building lasting client relationships. We foster a culture of collaboration, innovation, and support that drives growth and success. What You’ll Do Manage comprehensive bookkeeping activities for a busy law firm. Navigate rapidly shifting priorities to meet deadlines effectively. Collaborate seamlessly with partners and team members to ensure timely case progression. Provide exceptional client service with professionalism and attention to detail. What We’re Looking For Minimum 2 years of bookkeeping experience within a law firm environment. Ability to pass a background check. Excellent written and verbal communication skills. Strong independent work ethic while thriving in a team-oriented culture. Commitment to maintaining the highest ethical standards. Our Core Values We seek candidates who live these values daily: Elevation: We always aim higher—striving for excellence and improvement. Agility: We adapt, evolve, and embrace change to perform at our best. Community: We strengthen our community by supporting and empowering the businesses we serve. Why Join Skepsis Legal? Remote work — work from home anywhere in the State of Idaho. Competitive salary and comprehensive compensation package. Opportunities for professional growth, development, and continued education. Retirement plans and other benefits. Healthy work-life balance with flexible scheduling. Inclusive, supportive, and diverse work environment. Meaningful, challenging work with a chance to grow your skills. How to Apply If you resonate with our core values and meet the qualifications above, we want to hear from you! Join us in our mission to provide outstanding legal services while fostering personal and professional development. Please submit your resume , cover letter , and a writing sample to: 📧 [email protected] Skepsis Legal is an equal-opportunity employer and welcomes applicants from all backgrounds. We look forward to reviewing your application! Let me know if you’d like it customized more or formatted for a specific platform! Read Less
  • Remote Senior Manager Business Development  

    - Clark County
    Company Description Eurofins Scientific is an international life scien... Read More
    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description TASKS: Become very familiar with Eurofins offering, laboratory network, organization and tools Provide regulatory and technical support for direct supervisor Identify potential customers based on research, previous experience and cold calling, and initiate contact Cultivate leads and opportunities primarily in the C Read Less
  • Remote Senior Manager Business Development  

    - Travis County
    Company Description Eurofins Scientific is an international life scien... Read More
    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description TASKS: Become very familiar with Eurofins offering, laboratory network, organization and tools Provide regulatory and technical support for direct supervisor Identify potential customers based on research, previous experience and cold calling, and initiate contact Cultivate leads and opportunities primarily in the C Read Less
  • Remote Product Manager, Partnerships  

    - Wake County
    Job description Who we are Better Collective is a global digital sport... Read More
    Job description Who we are Better Collective is a global digital sports media group on a mission to excite sports fans and build communities worldwide. We operate at the intersection of sports, media, technology, betting, and prediction markets. With brands like FUTBIN, HLTV, Action Network, Playmaker HQ, VegasInsider, Bolavip, FutbolSites, and more, we engage 450+ million monthly users worldwide. We combine the scale of a corporation with the speed and mindset of a startup. About the role We’re looking for a Product Manager, Partnerships to join Better Collective and help us drive user engagement, retention, and monetization across our third-party partner experiences. In this role, you’ll collaborate with cross-functional teams in the US and Europe, including engineering, design, analytics, editorial, growth, and revenue, and contribute to building products and experiences at the intersection of sports, media, betting, and technology. You will be working with one of our leading platforms within Better Collective’s House of Brands. This team focuses on high-impact syndication and product integration, reaching a massive global audience of sports fans. What you’ll do Turn high-level partnership strategies and ideas into clear, actionable product backlogs and sprints, balancing day-to-day execution with performance goals. Coordinate and align internal and external teams (engineering, design, analytics, and growth) to ensure smooth product delivery without direct reporting lines. Ideate and implement testing strategies (including A/B testing) to continuously iterate on the user experience and maximize conversion upside. Maintain a data-driven approach to tracking product metrics, grounding your decisions in user behavior and providing performance reports to senior management. What we’re looking for 2–6+ years of experience owning digital products or features from discovery to launch, with a proven track record of operational execution. Strong grasp of user behavior, UX, and optimizing for engagement, retention, and conversion. Skilled at forming hypotheses and utilizing data to drive decisions. Clear written and verbal communication skills; ability to align cross-functional, remote teams and convey product requirements effectively. What we offer Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans. Financial Security: 401(k) retirement plan with company matching. Work-Life Balance: Flexible/Remote work environment with generous Paid Time Off and paid national holidays. Community Read Less
  • Remote Professional Learning Manager, Texas  

    - Collin County
    IXL Learning, developer of personalized learning products used by mill... Read More
    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Professional Learning Manager to manage the Texas regional team within the Professional Learning Group. #LI-EM1 As a Professional Learning Manager for Texas, you’ll lead, manage, and motivate a regional team of District Partnership Specialists and Professional Learning Specialists. You’ll set the vision and direction for the region and ensure districts across Texas receive exceptional professional development and implementation support that drives IXL usage and student growth. You’ll also collaborate with Sales and Marketing to expand IXL’s footprint in Texas and make a greater impact on student learning. We are looking for an experienced manager who has led and developed teams focused on implementation and professional development for K-12 educators. You must be highly organized, well-spoken, strategic, and eager to lead and develop a collaborative, high-energy team. This is a full-time remote position for candidates located in Texas. WHAT YOU'LL BE DOING Bring creativity and innovation to how we support districts, developing new strategies that strengthen implementations and help expand our impact in Texas #LI-REMOTE Collaborate closely with the sales team to strategize and grow customer relationships within the region #LI-TEXAS Partner with marketing on planning and executing regional professional learning events, including state-specific webinars and IXL Live events Stay informed on statewide initiatives impacting K-12 schools and districts in Texas, and ensure IXL implementations and professional development are aligned Travel to support districts, provide professional development, and observe team members—up to 60% possible travel during back-to-school season and up to 40% the remainder of the year Build a strong culture of continuous learning and collaboration Use data to identify trends and drive decision-making WHAT WE'RE LOOKING FOR BA/BS degree 5+ years of experience managing professional development teams K-12 teaching experience with a strong knowledge of K-12 education in Texas An experienced people manager who fosters collaboration both within and across teams Exceptional presenter with a deep understanding of professional learning best practices Adaptable and comfortable managing ambiguity and shifting priorities Creative thinker and problem-solver Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish Must live close to a major airport Read Less
  • Remote Senior Engagement Manager  

    - Honolulu County
    Who We Are Claritas Rx is a venture-backed digital health startup that... Read More
    Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Claritas Rx has a nimble Silicon Valley start-up culture. We are looking to build a strong delivery team of experts that can help scale a premier channel management solution. At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend 2.0 implementation. You will join our Implementation team and serve as the primary driver of project management, data onboarding coordination, partner communication, and UAT facilitation across the full implementation lifecycle — from Sales-to-Implementation intake through go-live and the transition of execution to Customer Success. As owner of the critical path for the overall implementation project plan, you will maintain the detailed plan and RAID log across all workstreams (data onboarding, configuration, testing, and go-live), lead weekly client status calls with structured Red/Amber/Green health reporting, and serve as the first line of risk identification. Engagement Managers partner closely with the Delivery Director on scope and solution design, with the Business Analyst on configuration and internal QA, with Customer Engineering on custom builds and partner testing, and with Customer Success — the long-term relationship owner from SOW signature — to ensure cohesive client communication from kickoff through hypercare. EMs are highly organized, proactive communicators who take pride in full-scale implementations and in delivering each engagement on time, on budget, and on scope. Key Accountabilities Own the detailed project plan across multiple active Ascend 2.0 implementations, covering all workstreams — data onboarding, configuration, testing, UAT, and go-live — and own the critical path for the overall implementation project plan. Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff. Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed. Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data partners. Coordinate closely with the Business Analyst on data specs and configuration timelines and with Customer Engineering on partner testing and non-standard pipeline work; flag discrepancies early and drive resolution before testing begins. Coordinate and facilitate UAT: build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success on client-facing UAT coordination. Triage UAT defects and route appropriately — configuration issues to the Business Analyst, custom build issues to Customer Engineering, and data/pipeline issues to Customer Engineering with notification to relevant parties. Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director; develop mitigation plans and escalate issues before they impact go-live timelines or budget. Ensure the internal QA gate is completed before any client-facing testing begins — nothing advances to UAT without BA sign-off on configuration and CE sign-off on custom builds. Track and drive implementation activities in Smartsheet, JIRA, and Confluence, including data spec development tickets, file ingestion validation, UOM review, configuration milestones, and UAT issue tracking; coordinate closely with the Delivery Director, Business Analysts, and Customer Engineering to maintain momentum and resolve blockers quickly. Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete; own the Implementation-to-Customer Success transition package — documenting configuration decisions, open items, custom builds, and outstanding client requests — to formalize execution handover at go-live (CS has been the relationship owner since SOW signature). Conduct internal “lessons learned” sessions following each implementation, documenting improvements to onboarding workflows, configuration templates, UAT practices, transition packages, and partner communication processes to continuously improve the efficiency and quality of future implementations. Who You Are Skills/Knowledge: Required: Enjoy working with others and collaborating Self starter who has strong organizational and communication skills Passion and determination about our platform solutions and our customer's success Excellent organization and communication skills to engage with key customer and data partner stakeholders Prior experience working with technical teams to deliver products Experience with project management best practices and tools; hands-on experience with trackers for project plan management and JIRA/Confluence for technical ticket tracking is strongly preferred Preferred: 5+ years of experience in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm, with exposure to specialty pharmacy channel data, hub operations, or patient support programs 5+ years of prior work experience in a customer engagement, implementation, or program management role for a SaaS or data analytics platform, including direct experience facilitating UAT, managing client-facing status reporting (RAG), and delivering across a broad range of methodologies including agile. Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $135,000 to $150,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE Read Less
  • Remote Robot Operations Manager (Global Allocation & Compliance)  

    - Sacramento County
    At Serve Robotics, we’re reimagining how things move in cities. Our pe... Read More
    At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Robot Operations Manager is responsible for global fleet allocation, readiness, and regulatory alignment across all Serve markets. This role ensures that each neighborhood and city launch receives the right robot count, at the right time, with the right capabilities to meet demand and comply with local requirements. They’ll be the connective tissue between Expansion, Policy, Hardware, and Ops—owning the source of truth for global robot allocation. XF Teams: Fleet Maintenance, Supply Chain, Hardware, Policy, Product, Data analyst, Ops JOB DUTIES Model, forecast, and recommend robot allocations for all new and existing markets. Maintain the master allocation calendar tied to supply chain, repairs, upgrades, and city launch timelines. Partner with Supply Chain to ensure hardware availability aligns with market launch sequencing. Maintain a live database of regulatory requirements for every operating area (speed limits, sidewalk rules, identifiers, permitted zones, operational restrictions, etc.). Work with Policy to ensure every robot deployed in a region meets regulatory requirements and configurations. Work with hardware to track compliance renewals, certifications, and region-specific requirements (e.g., safety labels, UL/FCC, battery transport rules). Act as the primary bridge between Expansion, Product, Fleet Maintenance, Policy, and Hardware. Provide launch teams with clear robot readiness and compliance status before every deployment. Identify bottlenecks and create system improvements around provisioning, upgrade flows, and global fleet firmware and software tracking. Build and maintain analytical models to determine ideal robot counts per neighborhood based on density, demand forecasts, and utilization goals. Monitor post-launch performance and recommend reallocations to maximize fleet utilization. EXPERIENCE, QUALIFICATIONS, Read Less
  • Remote Senior Engagement Manager  

    Who We Are Claritas Rx is a venture-backed digital health startup that... Read More
    Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Claritas Rx has a nimble Silicon Valley start-up culture. We are looking to build a strong delivery team of experts that can help scale a premier channel management solution. At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend 2.0 implementation. You will join our Implementation team and serve as the primary driver of project management, data onboarding coordination, partner communication, and UAT facilitation across the full implementation lifecycle — from Sales-to-Implementation intake through go-live and the transition of execution to Customer Success. As owner of the critical path for the overall implementation project plan, you will maintain the detailed plan and RAID log across all workstreams (data onboarding, configuration, testing, and go-live), lead weekly client status calls with structured Red/Amber/Green health reporting, and serve as the first line of risk identification. Engagement Managers partner closely with the Delivery Director on scope and solution design, with the Business Analyst on configuration and internal QA, with Customer Engineering on custom builds and partner testing, and with Customer Success — the long-term relationship owner from SOW signature — to ensure cohesive client communication from kickoff through hypercare. EMs are highly organized, proactive communicators who take pride in full-scale implementations and in delivering each engagement on time, on budget, and on scope. Key Accountabilities Own the detailed project plan across multiple active Ascend 2.0 implementations, covering all workstreams — data onboarding, configuration, testing, UAT, and go-live — and own the critical path for the overall implementation project plan. Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff. Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed. Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data partners. Coordinate closely with the Business Analyst on data specs and configuration timelines and with Customer Engineering on partner testing and non-standard pipeline work; flag discrepancies early and drive resolution before testing begins. Coordinate and facilitate UAT: build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success on client-facing UAT coordination. Triage UAT defects and route appropriately — configuration issues to the Business Analyst, custom build issues to Customer Engineering, and data/pipeline issues to Customer Engineering with notification to relevant parties. Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director; develop mitigation plans and escalate issues before they impact go-live timelines or budget. Ensure the internal QA gate is completed before any client-facing testing begins — nothing advances to UAT without BA sign-off on configuration and CE sign-off on custom builds. Track and drive implementation activities in Smartsheet, JIRA, and Confluence, including data spec development tickets, file ingestion validation, UOM review, configuration milestones, and UAT issue tracking; coordinate closely with the Delivery Director, Business Analysts, and Customer Engineering to maintain momentum and resolve blockers quickly. Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete; own the Implementation-to-Customer Success transition package — documenting configuration decisions, open items, custom builds, and outstanding client requests — to formalize execution handover at go-live (CS has been the relationship owner since SOW signature). Conduct internal “lessons learned” sessions following each implementation, documenting improvements to onboarding workflows, configuration templates, UAT practices, transition packages, and partner communication processes to continuously improve the efficiency and quality of future implementations. Who You Are Skills/Knowledge: Required: Enjoy working with others and collaborating Self starter who has strong organizational and communication skills Passion and determination about our platform solutions and our customer's success Excellent organization and communication skills to engage with key customer and data partner stakeholders Prior experience working with technical teams to deliver products Experience with project management best practices and tools; hands-on experience with trackers for project plan management and JIRA/Confluence for technical ticket tracking is strongly preferred Preferred: 5+ years of experience in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm, with exposure to specialty pharmacy channel data, hub operations, or patient support programs 5+ years of prior work experience in a customer engagement, implementation, or program management role for a SaaS or data analytics platform, including direct experience facilitating UAT, managing client-facing status reporting (RAG), and delivering across a broad range of methodologies including agile. Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $135,000 to $150,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE Read Less
  • Remote Professional Learning Manager, Texas  

    - Orleans Parish
    IXL Learning, developer of personalized learning products used by mill... Read More
    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Professional Learning Manager to manage the Texas regional team within the Professional Learning Group. #LI-EM1 As a Professional Learning Manager for Texas, you’ll lead, manage, and motivate a regional team of District Partnership Specialists and Professional Learning Specialists. You’ll set the vision and direction for the region and ensure districts across Texas receive exceptional professional development and implementation support that drives IXL usage and student growth. You’ll also collaborate with Sales and Marketing to expand IXL’s footprint in Texas and make a greater impact on student learning. We are looking for an experienced manager who has led and developed teams focused on implementation and professional development for K-12 educators. You must be highly organized, well-spoken, strategic, and eager to lead and develop a collaborative, high-energy team. This is a full-time remote position for candidates located in Texas. WHAT YOU'LL BE DOING Bring creativity and innovation to how we support districts, developing new strategies that strengthen implementations and help expand our impact in Texas #LI-REMOTE Collaborate closely with the sales team to strategize and grow customer relationships within the region #LI-TEXAS Partner with marketing on planning and executing regional professional learning events, including state-specific webinars and IXL Live events Stay informed on statewide initiatives impacting K-12 schools and districts in Texas, and ensure IXL implementations and professional development are aligned Travel to support districts, provide professional development, and observe team members—up to 60% possible travel during back-to-school season and up to 40% the remainder of the year Build a strong culture of continuous learning and collaboration Use data to identify trends and drive decision-making WHAT WE'RE LOOKING FOR BA/BS degree 5+ years of experience managing professional development teams K-12 teaching experience with a strong knowledge of K-12 education in Texas An experienced people manager who fosters collaboration both within and across teams Exceptional presenter with a deep understanding of professional learning best practices Adaptable and comfortable managing ambiguity and shifting priorities Creative thinker and problem-solver Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish Must live close to a major airport Read Less
  • Remote Product Manager, Partnerships  

    - Philadelphia County
    Job description Who we are Better Collective is a global digital sport... Read More
    Job description Who we are Better Collective is a global digital sports media group on a mission to excite sports fans and build communities worldwide. We operate at the intersection of sports, media, technology, betting, and prediction markets. With brands like FUTBIN, HLTV, Action Network, Playmaker HQ, VegasInsider, Bolavip, FutbolSites, and more, we engage 450+ million monthly users worldwide. We combine the scale of a corporation with the speed and mindset of a startup. About the role We’re looking for a Product Manager, Partnerships to join Better Collective and help us drive user engagement, retention, and monetization across our third-party partner experiences. In this role, you’ll collaborate with cross-functional teams in the US and Europe, including engineering, design, analytics, editorial, growth, and revenue, and contribute to building products and experiences at the intersection of sports, media, betting, and technology. You will be working with one of our leading platforms within Better Collective’s House of Brands. This team focuses on high-impact syndication and product integration, reaching a massive global audience of sports fans. What you’ll do Turn high-level partnership strategies and ideas into clear, actionable product backlogs and sprints, balancing day-to-day execution with performance goals. Coordinate and align internal and external teams (engineering, design, analytics, and growth) to ensure smooth product delivery without direct reporting lines. Ideate and implement testing strategies (including A/B testing) to continuously iterate on the user experience and maximize conversion upside. Maintain a data-driven approach to tracking product metrics, grounding your decisions in user behavior and providing performance reports to senior management. What we’re looking for 2–6+ years of experience owning digital products or features from discovery to launch, with a proven track record of operational execution. Strong grasp of user behavior, UX, and optimizing for engagement, retention, and conversion. Skilled at forming hypotheses and utilizing data to drive decisions. Clear written and verbal communication skills; ability to align cross-functional, remote teams and convey product requirements effectively. What we offer Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans. Financial Security: 401(k) retirement plan with company matching. Work-Life Balance: Flexible/Remote work environment with generous Paid Time Off and paid national holidays. Community Read Less
  • IXL Learning, developer of personalized learning products used by mill... Read More
    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Professional Learning Manager to manage the Texas regional team within the Professional Learning Group. #LI-EM1 As a Professional Learning Manager for Texas, you’ll lead, manage, and motivate a regional team of District Partnership Specialists and Professional Learning Specialists. You’ll set the vision and direction for the region and ensure districts across Texas receive exceptional professional development and implementation support that drives IXL usage and student growth. You’ll also collaborate with Sales and Marketing to expand IXL’s footprint in Texas and make a greater impact on student learning. We are looking for an experienced manager who has led and developed teams focused on implementation and professional development for K-12 educators. You must be highly organized, well-spoken, strategic, and eager to lead and develop a collaborative, high-energy team. This is a full-time remote position for candidates located in Texas. WHAT YOU'LL BE DOING Bring creativity and innovation to how we support districts, developing new strategies that strengthen implementations and help expand our impact in Texas #LI-REMOTE Collaborate closely with the sales team to strategize and grow customer relationships within the region #LI-TEXAS Partner with marketing on planning and executing regional professional learning events, including state-specific webinars and IXL Live events Stay informed on statewide initiatives impacting K-12 schools and districts in Texas, and ensure IXL implementations and professional development are aligned Travel to support districts, provide professional development, and observe team members—up to 60% possible travel during back-to-school season and up to 40% the remainder of the year Build a strong culture of continuous learning and collaboration Use data to identify trends and drive decision-making WHAT WE'RE LOOKING FOR BA/BS degree 5+ years of experience managing professional development teams K-12 teaching experience with a strong knowledge of K-12 education in Texas An experienced people manager who fosters collaboration both within and across teams Exceptional presenter with a deep understanding of professional learning best practices Adaptable and comfortable managing ambiguity and shifting priorities Creative thinker and problem-solver Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish Must live close to a major airport Read Less
  • Sports Industry Territory Manager We are a small nationwide company lo... Read More
    Sports Industry Territory Manager We are a small nationwide company looking for a Sales Representative in or around Cleveland, OH. We've seen tremendous growth and are looking to expand. We specialize in working with high school coaches and sports teams. Why Apply? Industry innovators in our field Compensation between $48,000 and $70,000 the first year with expected income exceeding 6 figures in the following years Company averages 85% repeat business Receive the best training from the top performers in the industry No set daily schedule Get paid for how hard you work Wake up and get to go to work instead of waking up and having to go to work Make a difference in athletics in Ohio Traits we look for in applicants: Integrity Excellence Independence Coachability Hardworking Our ideal candidate has spent time coaching high school sports and has connections in the area If you have a passion for sports and strong work ethic, please apply. This is THE best job in the world! Job Type: Full-time Pay: $40,000.00 - $150,000.00 per year Benefits: Flexible schedule Paid time off Paid training Work from home Work Location: Hybrid *Must reside in Ohio and within 30 minutes of posted job location Read Less
  • Remote Medical Device Account Manager  

    - East Baton Rouge Parish
    GROWING MEDICAL DEVICE COMPANY SEEKING RADIOLOGIC TECHNOLOGIST / MOTIV... Read More
    GROWING MEDICAL DEVICE COMPANY SEEKING RADIOLOGIC TECHNOLOGIST / MOTIVATED SALES PEOPLE! Base Salary Read Less
  • Remote Senior Product Manager - Platform  

    - East Baton Rouge Parish
    Tremendous is the global platform built for businesses to send thousan... Read More
    Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2 . Tremendous is profitable and growing without outside investors. We’re a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s. About the role We’re looking for a Senior PM to join our Platform team. This team owns infrastructure, security, and internal tooling that keeps every other team shipping. Today, the product management org is six PMs, led by a co-founder who serves as Head of Product. You will Report to our Co-founder / Head of Product, Kapil Kale . PM the Platform team end-to-end. This team is responsible for security issues, AI infrastructure, security improvements, data / compliance, and technical upgrades, and you’ll be involved in all of it. Work across technical systems. This is a highly technical product area that requires close collaboration with engineers and comfort discussing architecture, tradeoffs, implementation details, and complex technical problems. Manage the team’s product roadmap. You’ll be working with stakeholders to help figure out what to build and when. When things are unclear, you'll resolve the ambiguity for the team. Frame up problems. You’ll be expected to explain what problems we are solving and why. This helps our engineers and designers understand how to solve those problems. Conduct research and analysis. In order to frame those problems well, you’ll need to collect supporting evidence–from user interviews, market research, and competitive analysis. Work with designers and engineers to devise solutions. PMs set requirements and then work with designers and engineers to select appropriate solutions. Collaborate without meetings. Tremendous has an async, non-meeting culture. This can be tricky if you're used to doing PM work in meetings. Persuade with a light touch. Not everyone will agree on priorities. It's the PM's job to drive decisions while keeping people in the process. Report back on what’s working. Once we ship, you’ll be responsible for helping the team understand the impact of their work. You have 4+ years of PM experience on a platform team (infrastructure, platform, security, search, data, etc). 5+ years of professional software engineering or engineering management experience. Exceptional technical fluency and problem-solving ability. You're comfortable discussing and solving complex technical problems with engineers. Strong product intuition. You can look at a problem and see the right solution. The ability to take a long-term strategy and a big feature backlog and translate that into roadmaps. Outstanding written and verbal communication skills. We’re a documentation-first culture, and this role requires communicating effectively with senior stakeholders. Comfortable making decisions without perfect information and moving work forward without being told to. Genuine empathy for users and teammates. You want to understand their problems. What's cool about the role Competitive pay and equity. Base salary for this role: $250,000 to $325,000. Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave. Fully remote. Work from anywhere in the Americas. Great culture. Read more about how we work in our public handbook . Read Less
  • Remote Channel Account Manager | Remote | East Coast  

    - Santa Clara County
    Grafana Labs is a remote-first, open-source powerhouse. There are more... Read More
    Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for a Strategic Channel Sales Manager, who will be responsible for developing, executing, and evolving all aspects of our partner go-to-market strategy in the US East Coast region. You will work closely with the Sales, Solution Engineering, Marketing, Operations, and leadership team to align sales and go-to-market efforts with our product, technical, and sales development efforts. Your key task will be to develop and deliver immediate and future partner sourced revenue growth through our partner channel, working primarily with Grafana’s Regional Systems Integrators and Value-Added Resellers. This role requires the experience to build an emerging partner community in the region and you will be well placed to act as a trailblazer to shape the role, develop and evolve the strategy to make your mark within a rapidly growing company where partners are a core element of its GTM. This is NOT a programmatic Channel and Distribution role where operationalisation of programmatic elements of a Channel business is the priority. This IS a Sales focus Channel role for someone who thrives in a very fast paced environment, is comfortable owning a partner sourced revenue number and has what it takes to build upon a fast growing Channel business in the region. What You’ll Be Doing Develop executive level relationships with focus partners in the US East Coast region Own partner opportunity identification and deal acceleration activities to drive revenue targets Lead the identification, activation and development efforts for regional partners Develop partner capabilities, co-sell motions and brand awareness initiatives Establish strong executive relationships to create partnership business plans Work with leadership to manage pipeline and revenue commitments Work across Grafana Labs to provide input on message alignment, operational coordination, and evangelism of the partner strategy and program What Makes You a Great Fit Located in the US East (ideally Northeast) region 7+ years of experience in channel sales or sales (selling with partners) Experience selling SaaS (open source technology is a plus) and MEDDPICC selling methodologies Demonstrated history of consistent goal achievement at high growth startups Experience in consultative sales approach with the primary goal of maintaining exceptionally high levels of customer, partner, and community satisfaction Proven experience developing a high performing Channels strategy for SaaS vendors Bonus Points For Running Low Touch deal cycles with Partners independently of Direct Sales team Demonstrated ability to increase Partner Sourced revenue (NACV) contribution to the region’s overall revenue In the US, the OTE compensation range for this role is USD $260,000 to $280,000 on a 60/40 split. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range Read Less
  • Remote Sr. Product Manager, Intelligence  

    - El Paso County
    Who we are Help Scout builds software for relationship businesses — co... Read More
    Who we are Help Scout builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. Your impact Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business — and that every interaction, no matter who or what handles it, should feel like it came from someone who cares. That trust took a decade to build. Now it's the foundation for something bigger. Every conversation that flows through Help Scout carries a signal: what a customer needed, how they felt, whether they got it resolved, whether they'll come back. Across 10,000 businesses and millions of conversations, those signals add up to something extraordinary — a real-time view of customer health that most companies are desperate for and very few have. Right now, we do almost nothing with it proactively. That's the opportunity. The Intelligence pillar is how Help Scout transforms from a tool that manages support into a platform that improves a business. Topics. Sentiment. CX Score. Churn risk alerts before a customer walks. This is how support stops being a cost center and starts being a competitive advantage — for our customers, and for us. You'll build the product that makes that case, and closes it. About the Role The Intelligence pillar owns the product layer that turns conversations into insight: Topics (what customers are asking, in aggregate), Sentiment (how they feel, over time), CX Score (a composite health signal per contact and company), and the contact and company profiles that surface all of it. It's a net-new product area for Help Scout — early in adoption, high in strategic weight, and directly tied to our Understand revenue tier. What makes this role hard is also what makes it interesting: Intelligence isn't just a standalone product. It's a cross-pillar primitive — Agent needs its signals, Conversations surfaces its data, and GTM needs a clear story about what it's worth. You'll own all of that: the product, the conversion moment, and the interfaces that make Intelligence useful across the rest of the platform. You'll report to Scott Rocher, our Chief Product Officer. Note: This role is open to US-based applicants only. What You'll Do Own the full product roadmap for the Intelligence pillar: Topics, Sentiment detection, CX Score, and contact/company profiles enriched with conversation data Ship the near-term: get Topics and Sentiment in front of customers fast, with a clear value signal — then use what you learn to sequence what comes next Define the conversion moment: CX Score and churn risk alerts are the features that make a customer want to pay for Understand. You'll own how those land and what they trigger Treat Intelligence as a shared primitive, not a standalone product. Signals from this pillar need to be accessible to the Agent and Conversations pillars — you'll coordinate those interfaces actively Partner with the Gateway and Data teams to ensure the underlying infrastructure can support the aggregates Intelligence depends on, especially as CRM and lifecycle data start flowing in Spend time with customers: support leads, ops managers, and the business owners who care about what support data can tell them Work with GTM on the messaging for Understand — this is a net-new category for Help Scout and the story needs to land clearly What We're Looking For You've built data or analytics products before — you think naturally in aggregates, trends, and signals, not just features You understand what makes an insight actionable vs. merely interesting, and you design toward the former You're data self-sufficient. You pull your own queries, run your own analyses, and use numbers to validate bets and pressure-test direction — you don't wait for someone else to tell you what the data says You have strong monetization instincts around data products. "Conversations analyzed" as a value metric isn't obvious — you can make the case for it internally and design toward it externally You're patient enough to build a foundation correctly and urgent enough not to over-engineer before you've validated what customers actually use You're genuinely fluent with AI tools and treat them as part of your craft — for research synthesis, pattern-matching across customer signals, strategy testing, and rapid prototyping. You have a point of view on where these tools are heading and how they're changing the shape of PM work You collaborate well across teams. Intelligence is a cross-pillar primitive — if you hoard it, it fails. If you design it well, every other pillar gets better You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward You've worked in B2B SaaS and have a feel for what support leaders, ops teams, and business owners care about when they look at data Company values Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. Craft over Convention Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. Progress not Perfection Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here . Benefits And Perks Competitive salary and an internal, transparent salary formula based on market data Flexible time off – you choose the holidays and vacations that make sense for you 12 weeks of fully paid parental leave for all new parents, including adoption and foster care A home office stipend to help you get set up and productive A co-working stipend up to $300 a month if you choose to work out of your house A yearly professional development stipend of $1,800 to help you grow in your craft If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. Hiring Guidelines: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion . We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @ helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels. Read Less

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