Job DescriptionJob DescriptionCompany Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Expeditors Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.
Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Available to OT due to business needs.
Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Distribution Job-Specific Tasks and Duties
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Distribution Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.
Responsible for accurate receiving, storing, and preparing and shipping orders of product Knows their responsibility in a contingency plan or crisis situation. Must be able to work the shift pattern as required by the branch.Inbound Freight: Counts all products, compares to manifest and checks all shipments for damage, infestation and production code dates. Reports shortages, damages and mis-shipments on appropriate forms. Signs for inbound shipments when necessary. If assigned, and you are a qualified forklift driver, unloads inbound shipments safely and moves product to storage locations.Storage: Maximizes space usage. Properly and safely puts away items onto the racks.Order Picking: Ensures that the correct number and type of product is picked. Transports orders to shipping locations or delivery platforms with material handling equipment. Stencils, tags or marks orders as required.Outbound Freight: Compares quantity, labeling and address with order to ensure outgoing shipments are complete and correct. Accepts signatures for outbound as necessary. Efficiently moves product into outbound delivery vehicles. Facility / Equipment: Maintains equipment and assigned areas in a neat, clean and orderly fashion. Operates equipment safely and efficiently. Complies with all local, OSHA or Expeditors’ standards.Inventory: Keeps accurate records and reports. Assists in physical inventories and cycle counts. Ensures proper stock rotation. May key inventory adjustments in computer. Customer Invoicing
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at deskQualifications
Global logistics industry knowledgeKnowledge/ Skills: Must be able to read, count accurately, do simple math (add, subtract, divide, multiply) and write legibly. Must be capable of standing and walking for extended periods.Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use proper lifting techniques. The ability to follow directions with emphasis on safety is extremely important. Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. Must be able to shift priorities easily. Must be able to use hands and feet simultaneously and for repetitive movements.Good computer skills (e.g., MS Excel, MS Word)Fluent in English
After Hired Required training:
A. TSA training completed and passed by 85%
B. Dangerous Goods Awareness for Temporary Warehouse Workers if temporary agent. REQ1082
C. Active Shooter Preparedness REQ100001
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company
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