Job DescriptionCWS is seeking a Systems Engineer to leverage engineering best practices within design, administration, installation and support for systems/server, software, and security. You will be responsible for the maintenance and troubleshooting of Virtual Desktop images (VDI) and end user devices by deploying updated images and troubleshooting issues for individual users. You will gather requirements and develop plans for deploying new applications to systems and create automated processes for deployment. The contractor will support OFRs efforts to engineer, build, configure and maintain the OFRs Windows end user systems, including VDIs and laptops, following best practices to better ensure that OFR designs, deploys and sustains secure, high quality, highly available information technology solutions that align with operational objectives. The contractor will be involved in project work, and Tier 2 escalation support for our current staff. Duties include but not limited to: Provide daily operational support for Microsoft Windows operating systems and applications.VDI management, administration, and troubleshooting (Horizon/Citrix/HyperV) Provide support to remote users.Assist with VDI/Laptop maintenance and provisioning.Monitor applications and Windows operating system performance and analyze and document problems.Desktop/Laptop deployment, management, and troubleshootingProviding end users support, monitoring, tests, and troubleshooting hardware and software issues. Recommending and scheduling necessary repairs.Performing root cause analysis of issues and providing recommendations to improve efficiency and resolve problems.SCCM administration, including patching, package prep and deployment and reporting.MS Office 365 administration - Intune/AutopilotCollaborate with system administrators, engineers, and the client to ensure proper integration of applications.Systems administration of Windows systems using PowerShell, scripting, and automationDocumentation, development of system diagrams and SOPsConducting integration testing, transition and acceptance and training from the Engineering phase to the production phase.Key Tasks and ResponsibilitiesAbility to work both independently and as an effective team member in a team environment.Participating in the evaluation, selection, development, and integration of new end user devices (laptops) and applications.You will be responsible for the maintenance of Virtual Desktop images (VDI) and end user devices by deploying updated images and troubleshooting issues for individual users.You will gather requirements and develop plans for deploying new applications and create automated processes for deployment.Involves an in-depth understanding of the overall infrastructure and ability to provide remote troubleshooting and resolution.Installing, configuring and supporting Windows applications on Windows 10/11 desktop systems, both virtual (Horizon) and physical (laptops).Diagnose system hardware, software, and operator problems.Provide advanced troubleshooting on complicated IT issues.Provide support for software applications.Strategize and execute periodic patching activities including vulnerability remediation using SCCM.Creating, testing, and coordinating the implementation of Group Policy objects and experience with AD monitoring toolsVDI image creation and deployment VM templates, VMware Horizon ViewAdministration of Active Directory (including group policies for security settings on Windows 10/11 OS)Working closely with the infrastructure team and fellow engineers to shape and execute our infrastructure strategy.Required Education & Experience 5 or more years of IT experienceExcellent troubleshooting skillsExcellent working knowledge of personal computer and peripheralsExperience in systems operations and maintenance.Working knowledge of Windows 10/365 and Windows 2019/2022 Server.Working knowledge of Microsoft Office applicationsExcellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlines with minimal supervision.Experienced in application deployment automation (app packaging) for Microsoft App-V, VMwareThinApp, Citrix Streaming, or similar technologiesExperience with technical planning, engineering, deployment, and support of both, physical and virtual desktop (VDI) environmentsExperience with Windows PowerShell scripting.Hands on experience with server related technologies and techniques at the Tier-2 or 3 supportlevels.Must have experience in the following desktop technologies: VMware vSphereCitrix XenDesktop & Citrix XenAppSCCMMS Windows 10 or higher OS (preference for 11)Dell Data Protection Encryption Enterprise Edition/WinMagic - a plusSkilled in Windows 10/11 OS deployment, management, and configurationSkilled in Windows 10 to Windows 11 upgrades and supportSkilled in using Active Directory Group Policies to manage and configure security settings onWindows 10/11 OS as well as general Active Directory administrationExcellent written and verbal communications skillsCertification RequirementsPreference given for Microsoft certificationPreference given for VMWare certificationPreference given for Citrix certificationSecurity Clearance Able to obtain a Public TrustMust be a U.S. citizenOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)D.C. - Hybrid - Onsite 3 days a week or as needed.Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at 314.952.5138 or