Job DescriptionJob Description

Title: Senior Project Manager, Site Development

Type: Full time, exempt

Location: Reston, Virginia

Reports To: Director

Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

Daily tasks include scheduling and managing crews, working with the site superintendent, and constantly communicating with the client to ensure jobs are completed correctly and in the most efficient way possible.

The Senior Project Manager will be responsible for getting projects started (submittals, Miss Utility, Safety Paperwork)Manage all aspects of the project (creating/tacking Change Order's, problem solving with the superintendent and client)Work closely with any subcontractors, monthly billing, and project closeout.Ordering of the required materials for their specific projects.Work closely with the estimator to make sure that the correct items are ordered and to ensure nothing extra is added or missing.Tracking production for their assigned projects.Work with foreman and superintendent daily to make sure production goals are met. Track the production on the production template in excel.Perform take offs and putting together a proposal for Change Orders.

Requirements:

At least 5+ years experience as an APM and/or PM within turnkey site development Data Center experience is a plus, but not required. Ability to read civil plans and knowledge of different types of site workStrong admin skills with reviewing cover sheets, costing sheets, AIA, and tracking change ordersExperience communicating with clients and/or General Contractor on projects Microsoft Office. Adobe, Blue Beam and experience with a project management software is a plus

Compensation:

Competitive SalaryYearly BonusPaid Holidays and VacationHealth, Vision, and Dental Insurance401K with Company match

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit

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Job DescriptionJob Description

DFM Development Services continues to grow our team to better serve our clients. We are seeking to hire a full-time Coordinator to assist with our growing Bond Release Services division. The preferred candidate will have relevant working experience in the land development and site development industries, strong customer service and a clear understanding of the bond release process.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

Researching the bonds & agreements on file with the jurisdictions.Compiling the paperwork required from engineers, utility companies and developers for the jurisdiction and state bond release checklists.Meetings with the jurisdiction inspectors to review the paperwork and site conditions.Coordination with contractors to address deficiencies noted for the project.Walk job sites to verify and document conditions, improvements and repairs made.Facilitate progress on daily basis towards achieving bond release by developing strong relationships with jurisdiction representatives and being a pleasant pest as needed.Work with internal Director to obtain answers to client questions in a timely manner.Prepare bond extension and reduction paperwork.Follow up with project consultants and contractors as needed to track down bond release related paperwork.

Qualifications:

2+ Years of Bond Management Experience5+ Years of Land Development ExperienceGED and/or associate degreeMicrosoft Office Suite Adobe PDF OR BlueBeamOrganizational Skills and Self-Motivation (Key in a Virtual Work Environment)

Compensation:

Competitive SalaryYearly BonusHealth, Vision and Dental InsurancePTO and Paid Holidays401K w/ Company MatchCell phone, computer and mileage reimbursement for business related travel

DFM Development Services, LLC is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.

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Job DescriptionJob Description

Title: Earthwork Manager

Type: Full Time, Exempt

Location: Reston, Virginia (Hybrid)

Reports to: Owner

Visit Us: https://www.mullerec.com/

Muller, Inc. is a full-service site development contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.

Exciting opportunity to lead and optimize our earthwork operation. Muller Inc is hiring for an Earthworks Manager to join its growing team. The ideal candidate will oversee and optimize earthwork and aggregates production and logistics, ensure efficiency, and implement strategies for continuous improvements.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

Network aggressively with others in the industry to form mutually beneficial relationships when needs arise for importing and exporting dirt and aggregates.Analyze different ways to increase profit by being more efficient with dirt and aggregate import, export, and recycling.Propose ideas and partnerships to owner on how to reduce costs and/or increase revenue being more efficient with earthwork and aggregates.Locate possible sites that are strategically located to dispose of dirt and aggregates.Propose aggregates recycling game plan and strategy.Work with internal project teams to review future project schedules and match up with current best-case options to reduce costs for dirt and aggregate removal.Work with internal estimating team to accurately estimate aggregate related costs for future projects taking into consideration timing of projects and current and future status of the dirt and aggregate program.Coordinate with hauling/logistics companies to form long term partnerships to reduce costs and increase efficiency.Form long term partnerships with and negotiate with logistics, earthwork and aggregate related partners and vendors.

Required Qualifications:

At minimum 5 years of experience in aggregates.Strong understanding of production processes.Resourceful, analytical and creative thinking skills.Commitment to safety and environmental standards.Strong communication skills, both verbal and written.Adaptable to fast pace and growing operation.Ability to multitask and strong time management skills.Ability to demonstrate initiative and problem-solving skills.Valid Driver's license.

Compensation:

Competitive Salary + Yearly BonusPaid Holidays and VacationHealth, Vision, and Dental Insurance plus additional voluntary plans401K with company matchCompany phone, computer,Company Vehicle + Fuel Card

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit

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Job DescriptionJob Description

Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

ATS is seeking an experienced Program Integrator with strong initiative, organizational skills, and multitasking abilities to support the customer team's non-Federal Acquisition Regulations (FAR) and FAR-based academic and industry outreach efforts. The customer leverages academia and non-traditional industry partners to address current and future technical needs in support of the intelligence mission. The speed and agility of the available engagement models provides the ability to engage with experts who would otherwise not be well-positioned to bring their expertise to bear in researching emerging and disruptive technology for Government challenges.  The team conducts multidisciplinary scientific and technological research, development, and testing to address new mission challenges and adapt or improve the production of existing solutions.  This position provides a unique opportunity to work across emerging technology areas, promote engagement with experts in the field, work across numerous mission elements within the Sponsor’s organization, and gain an understanding of non-FAR and FAR-based mechanisms of promoting Government partnership with external entities.
 
The program is an innovative effort with senior leadership visibility supporting the broader Customer organization.  The selected candidate will provide programmatic support for the structure and governance of this effort and will be part of a dynamic team of unique specialists.  The candidate will interact with a wide spectrum of personnel to maintain and successfully advance critical activities and provide wide-ranging support to the program. Specific duties include, but are not limited to, the following: 

Establish cross team and cross community relationships to support all non-fAR and FAR-based partnerships and acquisition efforts. Schedule and support multiple partner program reviews and in-person visits (travel optional but welcome).Work with external users to gather requirements and generate/update a summary of actions to improve the program’s success.Coordinate internally to enable work and communication across multiple development and support teams.Coordinate with Customer personnel to document program requirements and milestones and maintain other programmatic artifacts using customer’s knowledge management systems/best practices.Compose and coordinate cable traffic to inform Customer stakeholders about program travel and external engagements.Create, draft, and review portfolio documentation including schedules, planning documents, and briefing materials.Maintain the program’s internal website and other knowledge management platforms.Support the activities of academic outreach officers.Track status of BAA announcements, white papers, and evaluations.Provide proactive feedback to the team and improve process design from working knowledge.Provide direct support to management and assist in any other task as required.Provide meticulous attention to detail in support of budget and finance, tracking expenses, and responding to actions. Required Qualifications: Current TS/SCI clearance with full-scope polygraph.Bachelor’s degree in an applicable field (four years of relevant experience may substitute in lieu of a degree) and at least ten years of work experience.Demonstrated experience providing end-to-end program integration support with consistent attention to detail.Demonstrated strong initiative, organizational skills, and the ability to multitask in a dynamic environment.Expertise with Microsoft Office products to include Excel and PowerPoint.Familiarity with Customer systems, workflows, and mission elements to include supporting program activities, budget, personnel onboarding/accesses, and requesting vetting of external entities.Strong knowledge of the Customer’s cable system including the new e-version of the system and drafting, coordinating, and tracking cables.Familiarity with the Customer’s dispersed field presence, work processes, and pertinent record-keeping systems.Strong written and verbal communication skills, with experience successfully conveying technical ideas to non-technical audiences. Expertise coordinating with other team members for problem solutions, risk reduction, and user satisfaction; confident in making recommendations on process strategies.Ability to establish and maintain an effective working relationship with management, peers, academics, and other professionals, including external agencies, with varied interests and perspectives.Demonstrated ability to effectively communicate mission critical ideas and prioritize taskings by need, level of effort required, and timeline expectations.Prior experience with the administrative, counterintelligence, security, and legal governance of Customer outreach.Demonstrated expertise deconflicting activities across Customer HQs and field stakeholders.Proactive spirit toward search and discovery of potential stakeholders and records.Expertise in preemptively identifying sources of conflict among stakeholders and potential solutions.Successful experience with Customer budget and finance management practices.Ability to use enterprise tools such as Excel to track expenses and manage budget on behalf of the team. Desired Qualifications: Familiarity with emerging and disruptive technologies and/or applied research.Familiarity with Customer’s traditional and non-traditional acquisition methodologies or Government engagement with external entities to include PIA, CRADAs, BAAs and UARC IDIQs.Familiarity with Government budget execution and associated Customer systems and processes.Proficient in the use of PowerBI, HIVE, and other record systems to assist in effective program management support.

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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Job DescriptionJob Description

Title: Senior Project Manager, Site Development

Type: Full time, exempt

Location: Reston, Virginia

Reports To: Director

Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

Daily tasks include scheduling and managing crews, working with the site superintendent, and constantly communicating with the client to ensure jobs are completed correctly and in the most efficient way possible.

The Senior Project Manager will be responsible for getting projects started (submittals, Miss Utility, Safety Paperwork)Manage all aspects of the project (creating/tacking Change Order's, problem solving with the superintendent and client)Work closely with any subcontractors, monthly billing, and project closeout.Ordering of the required materials for their specific projects.Work closely with the estimator to make sure that the correct items are ordered and to ensure nothing extra is added or missing.Tracking production for their assigned projects.Work with foreman and superintendent daily to make sure production goals are met. Track the production on the production template in excel.Perform take offs and putting together a proposal for Change Orders.

Requirements:

At least 5+ years experience as an APM and/or PM within turnkey site development Data Center experience is a plus, but not required. Ability to read civil plans and knowledge of different types of site workStrong admin skills with reviewing cover sheets, costing sheets, AIA, and tracking change ordersExperience communicating with clients and/or General Contractor on projects Microsoft Office. Adobe, Blue Beam and experience with a project management software is a plus

Compensation:

Competitive SalaryYearly BonusPaid Holidays and VacationHealth, Vision, and Dental Insurance401K with Company match

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit

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Job DescriptionJob DescriptionWe are seeking a mission-focused Account Manager / Program Manager to lead the successful delivery of complex, technically driven programs in support of demanding customer requirements. This position requires strong customer-facing capabilities, technical fluency, and the ability to align internal engineering teams with external stakeholder objectives.
The ideal candidate brings a strong sense of ownership and accountability, a solid background in mobile telecommunications or networking, and experience managing delivery of complex technical solutions.
This role requires on-site presence at our offices in the Northern Virginia (Reston) area. After establishing themselves and subject to client and team demands, the role can afford some measure of remote work. Some travel inside the Washington, DC metropolitan area and the continental United States will be required.

ResponsibilitiesServe as the primary point of contact for clients, building trusted, long-term relationships.Translate customer goals into actionable technical requirements and delivery plans.Lead and track project execution across multiple concurrent efforts, ensuring scope, budget, and timeline alignment.Work with team members to develop and maintain master project schedules, resource allocations, and risk registers.Provide regular, transparent reporting to internal leadership and external stakeholders on program status, risks, and outcomes.Identify and mitigate delivery risks, blockers, and resourcing gaps in collaboration with engineering and functional teams.Coordinate and lead meetings, working groups, and planning sessions with cross-functional and customer teams.Lead or contribute to the development of proposals, estimates, and follow-on opportunities with existing customers.Ensure high-quality deliverables and adherence to technical, operational, and security requirements.Respond to day-to-day project needs with in-person support and timely coordination.RequirementsBachelor’s degree in a technology-related field, business, project management, or a related discipline.Minimum 7–10 years of experience in program, project, or account management roles.Proven success managing technical projects in mobile telecommunications, wireless systems, or IP-based networking environments.Demonstrated ability to lead cross-functional teams and manage complex delivery timelines and customer expectations.Strong communication, interpersonal, and negotiation skills—capable of interfacing with senior leaders, end users, and engineers.GRID Networks is committed to providing a work environment free from discrimination and harassment.  Employment decisions at GRID Networks are based on an individual’s capabilities and qualifications.  All qualified applicants and employees receive consideration for employment, including protected veterans and individuals with disabilities.

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Job DescriptionJob Description

Description/Job Summary:

The Building People, LLC, has a position open for a full-time Project Manager for a facility engineering program to support a federal Agency in the Reston, Va area. The position will support Agency-related activities, including assisting the government with day-to-day operations on the local contract and will be responsible for conducting random quality control checks on equipment and periodic maintenance (PM) jobs. The PM will possess experience in Federal, commercial, and/or corporate realty laws, regulations, and practices or more designated functional and/or domain areas. As a minimum, the PM shall be capable of the accomplishment of requirements that include, but are not limited to expertise in performing operations project management for low-rise commercial office The position also requires utilizing the internal procurement process using the established accounts and creating accounts for the project. The position requires O&M facilities Management type experience and a working knowledge of commercial HVAC systems and boilers.

Responsibilities/Duties:

The candidate must have a minimum of ten (10) years of O&M/Facilities Management type experience, with at least 5 years updating and operating the FMMS system (within the past 10 years).

Functional responsibilities will be that of a Project Planner and Quality Control person with a broad-based knowledge of facility maintenance including custodial operations, material procurement, PM cycles, and weekly, quality control and verification, and monthly reports, in an administrative support capacity:

Strong experience in updating, operating and maintaining a facility CMMS systemFMMS experience should include knowledge of entering work orders, running reports, updating and operating the facilities system to ensure the daily, weekly, monthly, and yearly Operation & maintenance and Custodial duties. Duties include but are not limited to setting up new users, removing users, and updating the FMMS System to include any new requirementsStrong knowledge of Microsoft Office tools required.Must be knowledgeable of facilities management disciplines, service contractsBroad-based understanding of material purchasing, procurement, problem-solving, and organizational skills.Capable of independent decision-making, and be able to function with no supervision.Excellent interpersonal, written, and verbal communication skills with strong leadership, project management, team building, and presentation skills required.Customer service experience Strong experience in updating, operating and maintaining a facility FMMS systemFMMS experience should include knowledge of entering work orders, running reports, updating and operating the facilities system to ensure the daily, weekly, monthly and yearly Operation & maintenance and Custodial duties. Duties include, but are not limited to, setting up new users, removing users, and updating the FMMS System to include any new requirements. Help develop and incorporate the PM inspection program plan, schedule, track equipment, and create a report via FMMS.

Required Skills:

As a minimum, the Project Planner and Quality Control Manager shall possess at least two (2) years of recent experience (within the past five (5) years) performing similar duties as those required by this contract.

Preferred Skills:

Good administrative skills, communication and ability to prioritize work orders.

Required Experience:

Ten (10) years of management experience serving in roles of facilities maintenance administration, quality control support, and CMMS operations.Experience in resource management, schedule management, and contract management for federal contracts. experience in maintenance management, maintenance, and reliability management with industrial equipment or research facilities.Knowledge of FMMS, FMMS KPI creation, Microsoft Office

Preferred Experience:

Five (5) years’ management experience serving in roles of facilities maintenance administration support and FMMS operations.Experience in resource management, schedule management, and contract management for federal contracts. experience in maintenance management, maintenance and reliability management with industrial equipment or research facilities.Knowledge of FMMS, FMMS KPI creation, Microsoft Office

Required Education:

High school diploma

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Job DescriptionJob DescriptionSalary:

House Buyers of America is looking for a Field Manager who will be responsible for the project management of our home renovations. This person will oversee all aspects of 3-6 projects per month including bidding out jobs, permitting work and ensuring everything is completed according to the project timeline.This person will drive to and work from different job sites scattered throughout the greater Maryland area therefore you must live in Maryland.

What you will do:

Manage and complete 3-6 projects per month according to the set project timeline Recruit contractors and manage contracts for all trades and subcontractors Strive to complete projects below budget and seek ways to reduce costs and streamline the construction processManage project timeline, respond to all inspectionsDeliver equipment to job sites if neededConduct final inspections of homes to ensure all work was completed properly and take detailed photos of the property

About You:

You have 5+ years of real estate project management experience in home building, home renovations or insurance restoration You have excellent computer skills (including Microsoft Office)You have a Bachelors Degree or higher

Why we are a great place to work:

Our company is FULLY REMOTEOur awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environmentQ2 2023 was our most profitable and fastest growing quarter EVER in our entire history!Our margins are growing Our Gross Profit increased 27% in February 2024 vs February 2023!Were continuing our nationwide expansion. Over the last year weve expanded to 44 states and Washington DC!

House Buyers of America is a residential real estate investment company founded in 2001 and headquartered in Tyson's Corner, VA. We buy, renovate, and resell a high volume of homes offering a guaranteed, fast, and hassle-free sale to people who want to sell their house without paying a Realtor commission. We have a history of strong growth and success, having bought and sold thousands of houses. Our Company went from $0 to $50 million in annual revenue in its first 3 years in business and won the Ernst and Young Entrepreneur of the Year award. House

Buyers of America is proudly a member of the Inc 5000 list.
House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age. www.HouseBuyersOfAmerica.com

Compensation Range: $90,000-130,000/year (including base and bonus)

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Job DescriptionJob DescriptionSalary:

House Buyers of America is looking for a Field Manager who will be responsible for the project management of our home renovations. This person will oversee all aspects of 3-6 projects per month including bidding out jobs, permitting work and ensuring everything is completed according to the project timeline. This is a remote role (does not report to an office everyday) however this person will drive to and work from different job sites scattered throughout the greater DMV area therefore you must live in Virginia.

What you will do:

Manage and complete 3-6 projects per month according to the set project timeline Recruit contractors and manage contracts for all trades and subcontractors Strive to complete projects below budget and seek ways to reduce costs and streamline the construction processManage project timeline, respond to all inspectionsDeliver equipment to job sites if neededConduct final inspections of homes to ensure all work was completed properly and take detailed photos of the property

About You:

You have 5+ years of real estate project management experience in home building, home renovations or insurance restoration You have excellent computer skills (including Microsoft Office)You have a Bachelors Degree or higher

Why we are a great place to work:

Our company is FULLY REMOTEOur awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environmentQ2 2023 was our most profitable and fastest growing quarter EVER in our entire history!Our margins are growing Our Gross Profit increased 27% in February 2024 vs February 2023!Were continuing our nationwide expansion. Over the last year weve expanded to 44 states and Washington DC!

House Buyers of America is a residential real estate investment company founded in 2001 and headquartered in Tyson's Corner, VA. We buy, renovate, and resell a high volume of homes offering a guaranteed, fast, and hassle-free sale to people who want to sell their house without paying a Realtor commission. We have a history of strong growth and success, having bought and sold thousands of houses. Our Company went from $0 to $50 million in annual revenue in its first 3 years in business and won the Ernst and Young Entrepreneur of the Year award. House

Buyers of America is proudly a member of the Inc 5000 list.
House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age. www.HouseBuyersOfAmerica.com

Compensation Range: $75,000-105,000/year (including base and bonus)

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Job DescriptionJob DescriptionSalary:

Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell.As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects.

Working closely with our sales team, you will be responsible for managing client relationships and implementinga fast-paced, cost effective and customer oriented delivery experienceto a high level of customer satisfaction.

Location...

This role is based in our office inReston, Virginia.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key responsibilties of the role...

Project Delivery

Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.Ensure projects are delivered within tolerance: time to project completion date, cost and quality.Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customers expectations of performance and quality.Establish an appropriate test plan according to customer requirements.Manage virtual project teams as required.

Customer Relationship Management

Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.

Sales / Financial Support

Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.Generate accurate forecasts for in-house planning and budgeting purposes as requested.Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

Ensure projects have met key milestones before they progress to subsequent delivery stages.Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.Ensure internal systems and reporting tools are maintained to reflect the current state of a project.Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.

About you...

A Bachelors degree in STEM or equivalent.Strong experience in project management or project delivery in the technology sector.Proven experience of consistently achieving and surpassing customer expectations.Proven ability to effectively manage projects from start to finish and workto a deadline.Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.Strong communication, organisationaland interpersonal skills.Proven ability to solve problems creatively.The ability to motivate others to deliver.

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.

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Job DescriptionJob DescriptionWorking with Veros
Driven by technical excellence and uncompromising principles, Veros Technologies’ mission is to solve our clients’ toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partnering with and serving strategic organizations, Veros aims to make a lasting impact in our communities, nation, and abroad.

Why You Matter
Veros delivers innovative cyber security, data analytics, operational engineering and technical operations consulting services to enable Intelligence Community programs and operations. As a Project Specialist, you will work in a dynamic environment and leverage your experience to advance operations by analyzing information in support of client priorities, developing and recommending solutions to complex problems, and identifying and engaging with multiple stakeholders on a given problem set. Specific work location varies based on the position filled. Specific work location varies based on the position filled. Multiple vacancies may be filled from this posting; placement is dependent upon experience level and contract requirements.

Required
Clearance: Active TS/SCI with Poly
Citizenship: U.S. Citizenship
Experience/Education: Bachelor’s Degree (or equivalent education or combination of education/experience) plus 12+ years of experience performing similar roles within the Federal Intelligence Community.Experience analyzing data, developing information, and assessing available solutions and alternatives.Experience providing expert-level consulting and advisory services in organizational and vulnerability assessments, threat analysis, and resolution of highly complex challenges interagency-wide in scope.Experience participating in strategy sessions and strategic assessments to validate and execute projects and associated work products.Demonstrated ability to effectively work with offices both within and external to the customer.Demonstrated ability to effectively manage multiple complex projects.Demonstrated sound judgement and ability to follow established policies and best practices to protect customer equities.Demonstrated independence, initiative, adaptability, and a keen eye for organizing critical details and prioritizing multiple tasks.
DesiredAbility to develop, communicate, and maintain knowledge of customer policies and regulations.Prior experience with work products.Familiarity with various customer groups, offices, and databases.
Veros recognizes that a company is nothing without well-cared for employees and an incredible culture. We cultivate an encouraging and collaborative company environment and hold numerous company events throughout the year. Veros also offers competitive salaries and industry-leading benefits. At Veros Technologies, we embrace people of all different backgrounds and are an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Applicants should follow the online application instructions provided for this job posting. If, however, an applicant is unable to complete the online process due to a disability, the applicant should contact the company directly for accommodation.

For more information, please see our Careers page at: http://verostech.com/careers  or contact us at:  info@verostech.com

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Job DescriptionJob Description

LeapPoint, an OPMG Company, is a digital advisory firm focused on helping organizations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint’s expertise spans the entire Adobe Experience Cloud ecosystem. The company’s certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients.

LeapPoint is part of Omnicom’s precision marketing division, Omnicom Precision Marketing Group (OPMG). OPMG is a global network of agencies and consultancies, spanning CRM, customer experience design, and marketing technology and business consulting.

We are seeking a Transformation Advisor to lead our vision of Connected Work® for the world’s biggest brands, where we help clients optimize their content supply chain by strategically integrating people, processes, and Adobe MarTech to address board-level challenges and fuel marketing transformation at an unprecedented pace.

As a Transformation Advisor, you will be a senior strategic partner to our clients, engaging executive stakeholders to articulate a compelling vision for their success and driving deeper, more strategic relationships in key verticals. Your role will focus on expanding our share of customer spend by aligning our solutions with client priorities, fostering trust, and delivering measurable business outcomes. This position requires a consultative mindset, exceptional communication skills, and a proven ability to influence C-suite decision-makers.

Note: This is a remote, work from home position

As a Transformation Advisor, you will have the opportunity to lead:

Strategic Client Engagement: build and nurture relationships with executive stakeholders (C-suite, VPs) in target verticals, understanding their business challenges. Translate complex technical capabilities into clear, business-focused value propositions Solution Strategy & Vision: develop and articulate tailored digital transformation strategies that align Adobe content supply chain solutions with clients’ business goals, emphasizing ROI, scalability, and competitive advantage Consultative Selling: collaborate with the sales team to identify new opportunities within key verticals to capture a larger share of customer spend, craft compelling pitches, and deliver high-impact presentations that showcase Adobe content supply chain solutions Deal Shaping & Scoping: lead discovery sessions, define project scopes, and develop proposals that position us as a trusted advisor, ensuring alignment between client needs and solution delivery Adobe Content Supply Chain Solutions: design and propose end-to-end content supply chain solutions leveraging Adobe tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud to optimize content creation, management, personalization, and distribution GenAI Innovation: incorporate Generative AI capabilities into proposed solutions, demonstrating how AI-driven content creation, personalization, and automation can transform client workflows Delivery Oversight: partner with delivery teams post-sale to ensure seamless execution of sold solutions, maintaining alignment with the strategic vision pitched to clientsMarket & Thought Leadership: stay ahead of trends in digital transformation, Adobe MarTech, and GenAI, contributing to client workshops, industry events, webinars, and thought leadership content, positioning us as a leader in transformative solutions
The following skills will set you up for success:10+ years of experience in strategic consulting, client advisory, or enterprise sales, with at least 3 years engaging C-suite executives in B2B environments, with a proven track record of leading complex marketing transformation initiatives for big brandsProven track record of selling and delivering large-scale Adobe content supply chain solutions to enterprise clients and integrating these with broader marketing technologiesExceptional presentation and storytelling skills, with the ability to articulate complex solutions to non-technical audiences and craft strategic visions that influence decision-makersHands-on experience with Generative AI applications in marketing and content (e.g., AI-driven content generation, personalization, or predictive analytics)Deep understanding of key verticals (financial services, healthcare, retail, consumer packaged goods), with the ability to translate industry trends into actionable client strategiesAbility to thrive in a fast-paced, collaborative environment and manage multiple high-stakes opportunities simultaneouslyMust reside in the U.S
Preferred Skills: Adobe certifications (e.g., Adobe Experience Manager Architect, Adobe Experience Cloud Consultant, Adobe Workfront Core Developer)Experience with enterprise sales cycles and RFPs for Fortune 500 clientsBachelor’s degree in Business, Marketing, Technology, or a related field; MBA or advanced degree
 Personal Attributes:Visionary thinker with the ability to see the big picture and translate into actionable strategiesInnovative adaptability with a track record of doing things that haven’t been done before and thriving in ambiguityHighly collaborative and able to build relationships across diverse teams and with external partnersResults-driven, with a strong focus on achieving business outcomes and customer satisfaction
Travel: This position may require approximately 30-40% travel

Compensation & Benefits:The OTE for this role is $225,000 - $300,000. Compensation varies based on experience, qualifications, and demonstrated results as a Transformation AdvisorBenefits include bonus, comprehensive healthcare, PTO, and more - https://www.leappoint.com/about/careers/

HERE'S A LITTLE MORE ABOUT US…

LeapPoint, an OPMG Company, has been on the Forbes list of America's Best Management Consulting Firms for eight consecutive years as well as being an honored Vault Consulting Top 50 firm, named a top boutique consulting firm, top consulting firm for culture, and top consulting firm for diversity. We were just named the 2025 Adobe Digital Experience GenStudio Partner of the Year – Americas and the 2025 Adobe Digital Experience Partner of the Year – UK&I. 

This only happened because of the incredible people that decided to make LeapPoint their home. We work hard, we support each other, we look for opportunities to learn and grow, and we put our customers at the center of everything we do…some firms say it, we actually do it.

This maniacal focus on helping customers deliver outcomes that propel business forward led us to the creation of a framework that now has a long history of connecting people, processes, and systems. We call it Connected Work™ and it’s how we deliver powerful experiences for customers and employees. We believe in it so much we created the first ever Connected Work Officer executive role.

As you can imagine, we move fast, we wear lots of hats, and we stand behind each other so that when someone falls a teammate is there to catch them. Make no mistake, this makes for a unique environment, which means we are looking for unique people.

We put our people first, we invest in giving them the tools they need to be successful here and beyond, and we want them to be healthy, happy, and fulfilled while doing work that matters.

If this excites you, let's have a quick chat to get to know one another and discuss your future.
 

EEO Statement:
LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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Job DescriptionJob DescriptionPosition Description:
E-volve Technology Systems, Inc. is hiring a Deputy Program Manager for Operations responsible for actively supporting the overall execution of the IT Operations component of an Intelligence Community (IC) program to include the management an oversight of data warehousing, data management and interfaces, data visualization and reporting, SharePoint and Tableau resources.  Qualified candidates will have direct experience in IT project management, team leadership of 20+ personnel and is well adept at project coordination, stakeholder communication, risk mitigation, IT audit compliance and operational oversight.  The Deputy Program Manager for Operations will collaborate closely with other senior program leaders and will report directly to the Program Manager to ensure the program meets its goals and timelines; and, serving as a key liaison between the program leadership and project teams. 

Duties and responsibilities:Assisting the Program Manager: Actively supporting the Program Manager in all aspects of program management, including planning, scheduling, budgeting, risk management, talent management and quality control. Project Management Oversight: Leading and managing individual projects within the program, ensuring tasks are completed on time, within budget, and meeting quality standards. Stakeholder Management: Maintaining strong relationships with key stakeholders, including clients, internal teams, and external vendors, communicating progress and addressing concerns. Performance Monitoring: Tracking program performance against key metrics, identifying potential issues, and proposing corrective actions. Reporting and Documentation: Preparing regular program status reports, presentations, and other required documentation for senior management. Team Leadership: Providing leadership, guidance and support to project staff, assigning tasks, and fostering collaboration. Risk Management: Identifying potential program risks, developing mitigation strategies, and monitoring their effectiveness. Change Management: Managing changes to the program scope, schedule, or budget, ensuring proper approvals and communication. Required Skills and Qualifications:Project Management Expertise: Proven experience in managing complex projects, including strong knowledge of project management methodologies (e.g., Agile, Waterfall). Leadership Skills: Ability to lead and motivate cross-functional teams, fostering collaboration and effective communication. Analytical Skills: Strong analytical abilities to identify trends, assess risks, and make data-driven decisions. Communication Skills: Excellent written and verbal communication skills to effectively present information to diverse stakeholders. Technical Knowledge: Understanding of the technical aspects of the program, depending on the industry Relevant Experience: Prior experience in a program management role, preferably in a similar industry. 
Position Requirements:Expert knowledge of systems engineering, software development lifecycle, user interface design and configuration management.High-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint,Outlook, Project, Visio).Experience management programs using Tableau, SharePoint, Oracle, SQL, JavaScript and/or VBA preferred.Knowledge of Appian a plusExperience with Service Request/Trouble Ticketing system applications (i.e., Seibel, Service Now).In-depth knowledge of Program Management processes and procedures.Ability to shift priorities in support of the Customer mission requirements.Excellent communications skills; the ability to effectively communicate at all levels of the organization.Work with higher-level program managers to provide effective and efficient management of the contractor’s effort.Ability to develop Customer briefings on short notice.Strong attention to detail.Ability to use and evaluate processes/procedures; ability to identify areas for improvement.Education and qualifications:U.S. citizenshipCurrent TS/SCI Security clearanceCurrent CI poly or eligibility to obtain CI polygraph8 years of relevant experience with a bachelor's degree OR 6 years of relevant experience with a master's degree is required for considerationPreferred Experience:Experience with acquisition or financial business systems a plusE-volve Technology Systems salaries are determined by various factors, including but not limited to location, the candidates’ education, skills, experience, and competencies, as well as contract-specific funding and organizational requirements. The projected compensation range for this position is $170,000 - $195,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of E-volve's total compensation package for employees.
 

E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.

E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).

E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.

Please email any questions to: resumes@e-volvetechsystems.com

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Job DescriptionJob DescriptionDeputy Project Manager – Telecom, TSS, and Light Construction Projects

Location: Cairo, Egypt

Job Type: Full-time

Security Clearance: Active Top Secret Clearance Required

Job Summary:

We are seeking a motivated and detail-oriented Deputy Project Manager to support the execution of telecom, TSS, and light construction projects under the direction of the Project Manager. The Deputy Project Manager will assist with project planning, coordination, resource management, and quality assurance in accordance with OBO guidelines, ensuring projects are delivered on time, within scope, and within budget. This position plays a key supporting role in managing project teams, liaising with stakeholders, and maintaining project compliance and operational efficiency.

Ideal Skills, Certifications, and Experience:Education:

• Bachelor’s degree in Engineering, Construction Management, Business Management, or a related field preferred.

Experience:

• Minimum 5–7 years of experience in project management, engineering, or construction support roles, preferably within telecommunications, technical security systems, or light construction sectors.

Certifications:

• PMP (Project Management Professional) certification or similar project management training is preferred.
• Additional certifications in Agile, Risk Management, or Lean Six Sigma are a plus.

Knowledge:

• Familiarity with DoS OBO Building Standards and Federal Government contracting is highly desirable.

Skills:

• Strong analytical and organizational skills.
• Effective verbal and written communication abilities.
• Proficient with Microsoft Office Suite and project management software tools such as MS Project, Primavera, or equivalent.

Essential Functions, Responsibilities & Duties:Project Execution Support:

• Assist the Project Manager in planning, coordinating, and executing project activities to align with project goals and client requirements.
• Track project performance and provide reports and updates to leadership.

Resource Coordination:

• Help manage project schedules, budgets, and procurement processes under the direction of the Project Manager.
• Coordinate with vendors, contractors, and project team members to maintain workflow and timelines.

Stakeholder Communication:

• Serve as a secondary point of contact for project communications, facilitating information flow between the Project Manager, clients, and project teams.
• Support the preparation of reports, presentations, and documentation for internal and external stakeholders.

Quality and Compliance Monitoring:

• Assist in implementing quality control processes to ensure project deliverables meet required standards and specifications.
• Participate in risk management activities and compliance inspections as directed.

Administrative and Operational Support:

• Maintain project records, contracts, schedules, and correspondence.
• Assist in identifying process improvements and contributing to project closeout activities.

Additional Information:

The ideal candidate is a highly organized and resourceful professional, capable of supporting complex project environments and collaborating across multiple disciplines. This role requires flexibility, strong interpersonal skills, and a commitment to supporting project success in dynamic and sometimes challenging international environments.

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Job DescriptionJob Description

Softeon is looking for a Project Delivery Manager to join our team in either our Reston, VA or Atlanta, GA offices. This position guides a customer through the software adoption journey, and as such, is one of the most critical roles in our organization. More specifically, the Project Delivery Manager understands customers’ operations, understands our product platform, and has the skills to collaborate with a customer and internal Softeon teams with the goal of a successful project implementation and subsequent expansion.  

The successful candidate is someone that is a problem solver by nature, with a strong growth mindset, and is highly accountable. This person also must guide customers to the answers they seek, via our application, and leverage the expanding enablement technologies we provide. This requires an underlying understanding of our database structures and data flow as our platform processes receipts, orders and shipments.  

From a customers’ perspective, the Project Delivery Manager acts as a trusted advisor and is the key resource that helps them drive ROI results. Internally, the role of mentor is key to establishing the next generation of Project Delivery Managers.

Responsibilities:

Assess customer business needs and develop appropriate solution.  Determine customer’s business requirements and lead using the Softeon Challenge-Refine methodology showing how their business requirements will be met. Review the RFP requirements and product documentation with the customer to confirm scope of the project Collaborate with Project Manager for task assignment, management, and delegation of the project team  Provide customer consultation.  Communicate with customers in a direct and honest manner. Evaluate recommended solutions based on Softeon applications and customer expectations.  Assume primary configuration/testing responsibility for all Softeon solutions (WMS, Billing, Labor, etc.) Assume primary customer contact/support role for all Softeon solutions being deployed Lead discussions on operational improvements. Support customer teams to create test scripts. Assess readiness and review findings with customer. Manage ongoing deployment strategy Ensure baselines are appropriately established Oversee development and implementation of change documentation or release management policies,  Monitor testing and defect tracking and approves the release of product revisions to development or production environments. Provide timely, high-level estimates of modifications, if required. Coordinate on-site training.  Lead team to establish Train-the-Trainer program to train customer’s warehouse supervisors, as needed, on use of UI screens, radio frequency terminal screens, and reports generated by the application software. Support customer to prepare end-user training materials and data. Lead and mentor project team members.  Assist functional and technical team members with appropriate techniques required to fulfill project assignments. Lead small teams in assignments as directed. Groom team resources to attain the next level. Provide feedback for team member’s reviews, acting as a mentor to the team. Assist in staff building through cooperative recruiting efforts.  This position requires the ability to travel up to 50% of the time, annually.

Requirements:

Bachelor’s degree in computer science, MIS, or related field, or equivalent experience in a technology related field requiredMinimum of 6 to 8 years relevant experience in software solutions and life cycle required. Within Supply Chain industry highly preferredSignificant knowledge (breadth/depth) of Supply Chain Execution applications (WMS, WES, automation integrations, etc.) Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical. Able to learn supply chain concepts and progress in technical and general business skills. Ability to present complex information to individuals and small groups. Ability to conduct effective meetings. 

About Softeon:

Softeon is a leading supply chain software company with a very different approach. We put customers and employees first and have a 100% track record of customer success.

We are always looking for forward-thinking, innovative, and customer-focused team members who believe in taking their careers and our success to new levels of excellence.

Employees working on the US team can enjoy the following benefits:
• Unrivaled insurance package that includes fully paid medical, dental, vision, life, and disability insurance for you and your dependents
• PTO policy includes vacation, sick, and 10 paid holidays which accrue from the first day of employment
• 401K plan with a company match beginning the first day of employment

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Job DescriptionJob Description

We're Hiring – Independent Sales Associate (Loudoun & Fairfax)

ActiKare Sterling | Flexible Schedule | Commission-Based

We’re hiring an Independent Sales & Outreach Associate to help families connect with trusted in-home care services.

Pay & Perks:

• $100–$150 per signed client

• 5% commission on first 45 days of client billing

• Bonuses up to $750/month

• $50/month gas stipend

• Optional outreach pay: $15–$18/hr

 

This role is perfect for you if:

✔️ You’re outgoing, motivated, and community-minded

✔️ You’ve got sales or outreach experience (or want to build it)

✔️ You want flexible work that pays for performance

✔️ You care about helping local seniors and families

This is a 1099 contractor position – make your own hours and earn based on your results!

Interested? Call or text us at (571) 412-2361 to apply today!

Company DescriptionActiKare Sterling is a trusted provider of non-medical in-home care services for seniors, veterans, individuals recovering from surgery, and those with disabilities throughout Loudoun and Fairfax Counties. Our mission is to help our clients live happier, healthier, and more independent lives in the comfort of their own homes.

We offer personalized care plans tailored to each client’s unique needs, including personal care, companionship, light housekeeping, meal preparation, transportation, and more. Our caregivers are carefully screened, trained, and matched to ensure compassionate, high-quality care every step of the way.Company DescriptionActiKare Sterling is a trusted provider of non-medical in-home care services for seniors, veterans, individuals recovering from surgery, and those with disabilities throughout Loudoun and Fairfax Counties. Our mission is to help our clients live happier, healthier, and more independent lives in the comfort of their own homes.\r\n\r\nWe offer personalized care plans tailored to each client’s unique needs, including personal care, companionship, light housekeeping, meal preparation, transportation, and more. Our caregivers are carefully screened, trained, and matched to ensure compassionate, high-quality care every step of the way. Read Less

Job DescriptionJob Description

Job Title:

Bilingual Customer Service Representative (English/Spanish) – Dispute Resolution Specialist

Location (city, state):

McLean, VA

Industry:

Nonprofit / Contact Center / Consumer Support

Pay:

$23.50–$25.00 per hour (depending on experience)

About Our Client:

Addison Group is working with a mission-driven nonprofit organization that supports consumer advocacy and fair business practices. This team is looking for a customer service professional who is bilingual in English and Spanish and passionate about helping others navigate important dispute resolution services.

Job Description:

This contract-to-hire opportunity is ideal for a career-minded customer service professional with prior call center experience. The role starts with a structured training program and transitions into a hybrid schedule. You’ll be responsible for assisting consumers, providing accurate information, and guiding them through resolution processes.

Key Responsibilities:

Serve as the first point of contact for incoming calls, emails, and web-based inquiriesProvide clear, empathetic explanations of dispute processes and eligibilitySupport claim intake, follow-up, and documentation using internal systemsLearn and apply state-by-state consumer protection laws during inquiriesTake part in outreach projects and team initiatives to improve serviceMaintain accurate case notes and system updates within contact center platforms

Qualifications:

4+ years of progressive experience in a customer service/call center roleBachelor’s degree requiredBilingual fluency in English and Spanish is requiredPrior experience in a high-volume, professional contact center (preferably Fortune 500)Familiarity with tools such as RingCentral, Matterhorn, or similar platformsExcellent written and verbal communication skillsAbility to multitask, problem-solve, and work effectively in fast-paced settings

Additional Details:

Contract-to-hire position, with conversion possible after training completion (up to 1 year)Start date: Monday, August 11Hours: Monday–Friday, 9:00 AM–6:00 PM (1-hour unpaid lunch)Initial 3–6 weeks will be in-office for training, followed by a hybrid schedule (2 days onsite, 3 days remote)Background check required (includes federal, state, and county screenings)

Perks:

Comprehensive health, dental, and vision benefits401(k) plan with up to 6% employer matchGenerous PTO, vacation, and personal leave optionsOn-site fitness center and employee assistance programSupportive and mission-driven team cultureModern office environment with collaborative workspace

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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Job DescriptionJob Description

Job Title: Customer Service Manager

Location: Alexandria, VA

Industry: Home Services (HVAC, Plumbing, Dispatch)

Pay: $78000 - $80000 base + up to $25,000 in commission (based on KPIs)

Schedule: Monday–Friday, 7:30 AM – 4:30 PM

Background check: Required

About Our Client:

Addison Group is partnering with a growing home services company that is committed to delivering top-tier service to residential clients. Our client is seeking a dynamic, people-first Customer Service Manager to lead a team of representatives and dispatchers. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys mentoring and building team culture.

Job Description:

The Customer Service Manager will be responsible for overseeing a team of customer service and dispatch professionals, ensuring high-quality service delivery and operational efficiency. This role is hands-on and leadership-focused, with an emphasis on team development, customer satisfaction, and cross-functional collaboration with service and sales departments.

Key Responsibilities:

Provide day-to-day leadership to a team of Customer Service Representatives and DispatchersImplement and uphold best practices for customer service operationsCoach, mentor, and train team members to drive performance and professional growthCollaborate with other departments to ensure timely and accurate resolution of service issuesMonitor service levels, KPIs, and customer satisfaction, taking corrective action as neededHelp cultivate a supportive, engaged, and high-performing team culture

Qualifications:

Minimum 5 years of experience in a customer service leadership rolePrior experience in the home services, trades, or retail service industry preferred (e.g., HVAC, plumbing, electronics)Strong people-management background with a track record of building successful teamsComfortable using Microsoft Office Suite; exposure to tools like ServiceTitan a plusExcellent communication, coaching, and problem-solving skillsBachelor’s degree preferred but not required

Perks:

Competitive base salary with performance-based commissionOpportunity to shape team culture and lead organizational changeDirect visibility with company leadershipGrowth potential within a stable and well-established organizationBenefits: Dental, Vision, Medical, 401k

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Job DescriptionJob Description

Divergent Drive is the most successful and innovative inside sales provider in the Tysons Corner area. Our customer-friendly approach and innovative clientele is the best solution for our customers. We are looking for someone with an amazing work ethic, a great student mentality, and an awesome student mentality. We are also looking for individuals who bring vision, creativity, and energy to a highly competitive work environment and quickly excel and grow within our business.

Duties:

Active listening skills and effective communication strategiesHow to identify and defuse challenging customer behaviorAn awareness of the core processes and best practices used in service and supportMaster the product knowledge for our clienteleOne-on-one sales-based interactions with customers

Key Requirements:

Outstanding customer service priorityTeamwork-oriented and lively attitude throughout the work environmentCritical thinking and solution-oriented skillsBecome familiar with product information understand features and benefits of your productMeeting or exceeding goals through impeccable work ethicDemonstrate knowledge of products and services and use this knowledge to establish customer rapport

Advancement is based on performance.

Persons with Experience in the following areas should apply:

Retail, full-time, retail associate, management, office manager, customer service representative, leadership, communications, retail salesperson, customer service, marketing, customer service sales, field sales representative, account manager, inside sales, outside sales, direct sales.

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Job DescriptionJob Description

Graham Technologies is seeking a Customer Support Analyst to provide high-level, on-site support within a federal help desk environment. This role involves troubleshooting complex technical and functional issues, collaborating with stakeholders across teams, and delivering analytical insights to optimize system use and customer satisfaction. You'll serve as a key liaison between government and contractor personnel in a cross-functional, fast-paced setting.

Location: Reston, VA

Key Responsibilities:

Deliver prompt and effective on-site support to end users.Serve as the primary point of contact for system-related inquiries and issue resolution.Ensure accurate and seamless transaction processing across platforms.Develop and debug complex SQL queries to support system operations.Apply knowledge of federal acquisition processes to assist with system support.Collaborate with the Program Management Office (PMO) to support end-of-fiscal-year activities.Support monthly account reconciliation in partnership with the government customer.Assist in creating, updating, and maintaining Standard Operating Procedures (SOPs) and program documentation.Facilitate user training through expert-level "brown bag" sessions focused on financial systems.Analyze and resolve complex technical issues in collaboration with stakeholders.Monitor system performance and recommend improvements for optimization.Perform root cause analysis to identify and mitigate recurring issues.Document all technical support activities, ensuring knowledge transfer and continuity.Coordinate with vendors and contractors on issue resolution and system upgrades.Bridge communication between technical teams and non-technical users to ensure clarity and effectiveness.

Required Skills:

Active TS/SCI clearanceCurrent CI Polygraph or eligibility to obtain oneExperience providing Tier 2-3 Service Desk supportStrong multitasking and problem-solving skills in a high-demand environmentOutstanding customer service orientation and communication skillsAbility to lead and participate in release testing as needed

Desired Skills:

Prior experience as a Budget Analyst supporting federal systemsFamiliarity with PeopleSoft Financials or similar government accounting platformsUnderstanding of Defense Travel transaction processes

Compensation:

At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.

Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation, not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.

Here are just a few highlights of what we offer:

Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and Training

Why Graham Technologies?

Our core values define who we are:

Value our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity Matters

Founded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.

We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.

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