Graham Technologies is seeking a Customer Support Analyst to provide high-level, on-site support within a federal help desk environment. This role involves troubleshooting complex technical and functional issues, collaborating with stakeholders across teams, and delivering analytical insights to optimize system use and customer satisfaction. You'll serve as a key liaison between government and contractor personnel in a cross-functional, fast-paced setting.
Location: Reston, VA
Key Responsibilities:
Deliver prompt and effective on-site support to end users.Serve as the primary point of contact for system-related inquiries and issue resolution.Ensure accurate and seamless transaction processing across platforms.Develop and debug complex SQL queries to support system operations.Apply knowledge of federal acquisition processes to assist with system support.Collaborate with the Program Management Office (PMO) to support end-of-fiscal-year activities.Support monthly account reconciliation in partnership with the government customer.Assist in creating, updating, and maintaining Standard Operating Procedures (SOPs) and program documentation.Facilitate user training through expert-level "brown bag" sessions focused on financial systems.Analyze and resolve complex technical issues in collaboration with stakeholders.Monitor system performance and recommend improvements for optimization.Perform root cause analysis to identify and mitigate recurring issues.Document all technical support activities, ensuring knowledge transfer and continuity.Coordinate with vendors and contractors on issue resolution and system upgrades.Bridge communication between technical teams and non-technical users to ensure clarity and effectiveness.Required Skills:
Active TS/SCI clearanceCurrent CI Polygraph or eligibility to obtain oneExperience providing Tier 2-3 Service Desk supportStrong multitasking and problem-solving skills in a high-demand environmentOutstanding customer service orientation and communication skillsAbility to lead and participate in release testing as neededDesired Skills:
Prior experience as a Budget Analyst supporting federal systemsFamiliarity with PeopleSoft Financials or similar government accounting platformsUnderstanding of Defense Travel transaction processesCompensation:
At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.
Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation, not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.
Here are just a few highlights of what we offer:
Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?
Our core values define who we are:
Value our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.
We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.
Graham Technologies is seeking a skilled CAD Engineer to support the development and management of Computer-Aided Design (CAD) drawings and as-built utility maintenance documentation. This role will involve working with a variety of industry-standard tools-including AutoDesk, AutoCAD Civil 3D, ESRI, and ArcGIS-to produce high-quality deliverables for facilities planning and engineering projects. The ideal candidate will collaborate with multiple stakeholders, drive critical initiatives, and ensure alignment with Department of Defense (DoD) and Marine Corps standards and regulations.
Location: Kaneohe Marine Base (Kbay), Hawaii
Key Responsibilities:
Develop and maintain CAD drawings, utility maps, and as-built documentation using AutoDesk, AutoCAD Civil 3D, ESRI, and ArcGIS software.Contribute technical input to Charrette reports, Facility Analysis Concept Designs (FACDs), and Requests for Proposal (RFPs) for MILCON and FSRM projects.Coordinate closely with MCB Hawaii Engineers, NAVFAC HI FEAD, and base maintenance teams to align construction activities with planning objectives.Distribute and validate design plans, specifications, and project turnover documentation to the appropriate maintenance divisions.Review and assess changes to planning standards, Unified Facilities Criteria (UFC), federal laws, Executive Orders, and DoD regulations; provide recommended updates as needed.Support the MCBH Facilities Department in applying UFCs, technical guidance, and regulatory requirements to project planning and development.Identify gaps or conflicts in U.S. construction standards and collaborate with the Facilities Department to address and resolve them.Required Skills:
Minimum 5 years of experience in CAD drafting and design.Solid understanding of DoD and Marine Corps regulations relevant to facilities planning and engineering.Proficiency in AutoDesk, AutoCAD Civil 3D, ESRI, and ArcGIS software tools.Bachelor's degree or equivalent relevant experience.Excellent written and verbal communication skills, with the ability to convey technical information clearly to diverse audiences.Desired Skills:
Experience supporting military facilities planning and engineering projects.Familiarity with Unified Facilities Criteria (UFC) and other construction technical standards.Compensation:
At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.
Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.
Here are just a few highlights of what we offer:
Four Weeks of Accrued PTO in the First YearEleven Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?
Our core values define who we are:
Value our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.
We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.
Read LessGraham Technologies seeks an Electrical Engineer to oversee projects at MCBH-Kaneohe Bay, Hawaii-related to electrical distribution systems, including low- to high-voltage systems, for MILCON (Military Construction), FSRM (Facilities Sustainment, Repair, and Modernization), and other engineering projects.
Responsibilities:
Project Review and Assessment:Review plans, designs, and specifications prepared by licensed professional engineers.Assess Design Charrette deliverables, including Functional Analysis Concept Development (FACD) and Request for Proposals (RFPs) for various projects.Coordination and Communication:Review plans, designs, and specifications prepared by licensed professional engineers.Assess Design Charrette deliverables, including Functional Analysis Concept Development (FACD) and Request for Proposals (RFPs) for various projects.Documentation and Reporting:Maintain project issue logs, comment lists, and track RFIs throughout project phases.Generate analyses, reports, and briefings to inform stakeholders, enable decisions, and maintain project momentum.Qualifications:
US Citizen able to pass a DOD background test Bachelor's Degree in Electrical Engineer or similar engineering Professional Engineering License.Working knowledge of DoD and Marine Corps policies related to facilities planning and engineering projects.Excellent communication skills, both written and oral.Preferred Qualifications:
Experience with facilities planning and programming.Experience managing MILCON projects and special projects of varying scales.Familiarity with Naval Facilities (NAVFAC) and Army Corps of Engineers processes.Ability to develop professional-level correspondence and manage programs effectively.Compensation:
At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.
Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation, not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.
Here are just a few highlights of what we offer:
Four Weeks of Accrued PTO in the First YearTen Paid Federal HolidaysComprehensive Health, Dental, Vision, and Life Insurance401(k) Plan with Annual Employer ContributionsFlexible SchedulesReimbursements for Continued Education and TrainingWhy Graham Technologies?
Our core values define who we are:
Value our CustomersCare about our EmployeesPassionate about InnovationBelieve in a Strong Work EthicRely on TeamworkIntegrity MattersFounded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.
We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.
Read Less