Job DescriptionJob Description
Job Title: Director of Field Operations
Department: Operations - Conveyor Belt Services
Reports to: EVP of Sales
Work Location: Plymouth, MN (Will travel to all branches for Baldwin Supply). Multi-location role supporting several service branches; mix of office, shop, and field environments with regular travel between locations and customer sites.
Position: Fulltime / Salary / Onsite / Travel
About Baldwin Supply:
Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem-solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long-tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.
Job Summary:
This role is responsible for leading and coordinating conveyor belt service operations across five locations, overseeing both heavy-duty and light-duty conveyor belt installation crews. This role serves as the central point of accountability for safety performance, field execution, crew deployment, tools and equipment, presses and trucks, scheduling efficiency, and service revenue performance.
Working closely with Lead Installers, Branch Managers, Sales, and Operations leadership, this position ensures that service crews operate safely, efficiently, and profitably while delivering consistent, high-quality service to customers. The role sets standards, enforces best practices, and drives continuous improvement across all conveyor belt service activities.
Supervisory Responsibilities:
Provides functional leadership to conveyor belt Lead Installers across five locationsOversees and coordinates five service crews, including both heavy and light belt operationsEstablishes and enforces safety standards, training requirements, and field proceduresPartners with Branch Managers on staffing, performance management, and workforce planningConducts regular field audits, safety observations, and performance reviews with Lead Installers
Job Responsibilities:
Safety & Compliance
Owns and leads all safety initiatives for conveyor belt service operationsEnsures compliance with OSHA, MSHA (where applicable), customer site requirements, and company safety policiesConducts job hazard analyses (JHAs), toolbox talks, incident investigations, and corrective action plansDrives a proactive safety culture focused on prevention, accountability, and continuous improvement
Service Operations & Deployment
Coordinates crew scheduling, deployment, and workload balancing across five locationsEnsures the right crews, skills, and equipment are assigned to each jobSupports emergency breakdown response and critical customer needsStandardizes service execution practices across all locations
Tools, Equipment, Presses & Trucks
Maintains oversight of all service-related tools, presses, trucks, and field equipmentEstablishes standards for equipment selection, maintenance, calibration, and replacementWorks with operations and purchasing to manage capital planning and asset utilizationEnsures trucks and trailers are properly outfitted, maintained, and job-ready
Financial & Revenue Accountability
Responsible for service revenue execution in coordination with Sales and Branch leadershipTracks job profitability, labor efficiency, and utilization metricsIdentifies opportunities to improve margins through better planning, execution, and crew deploymentSupports pricing discipline and scope clarity for service work
Training & Development
Ensures Lead Installers and crew members are properly trained and qualifiedSupports onboarding and skills development for new installersReinforces best practices for splicing, installation, troubleshooting, and safetyPromotes cross-training between heavy and light belt crews where appropriate
Communication & Continuous Improvement
Acts as the primary liaison between field crews and operations leadershipProvides regular reporting on safety metrics, utilization, revenue, and operational performanceIdentifies gaps, inefficiencies, and improvement opportunities across locationsHelps develop and refine SOPs, checklists, and field standards
Education and Experience:
High school diploma or equivalent required; technical training or associate degree preferredDispatch or deployment of service crews and schedule management Proven leadership experience managing field crews across multiple locationsStrong understanding of both heavy-duty and light-duty conveyor belt applicationsPreferred Certified Federal Minning Instructor – (Blue Card)
Required Skills/Abilities:
Strong safety leadership and risk management mindsetDeep knowledge of conveyor belt installation, splicing, and service operationsAbility to lead through influence across multiple locationsStrong organizational, scheduling, and prioritization skillsFinancial acumen related to service labor, utilization, and job profitabilityEffective communicator with field crews, leadership, and customersComfortable working in industrial, manufacturing, mining, food, and agricultural environments
Baldwin Supply Benefits, Culture and Work Environment
At Baldwin Supply, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
401(k)Dental insuranceHealth insuranceVision insurancePaid Holidays Paid Vacation DaysShort Term DisabilityLong Term DisabilityLife InsuranceEmployee Assistance Programs
Affirmative Action / EEO Statement
Baldwin Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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