Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
Medical Assistant provides supportive patient care functions for an assigned clinical area, under the supervision of a Physician, Registered Nurse or Licensed Vocational Nurse, ensuring the safety and comfort of patients and families according to legal, organizational and professional standards. Some duties may be delegated to the MA by the physician or RN.
Primary Responsibilities:
15% Clerical Review doctor's schedule, abstract as needed, print PVS for each patient and request other relevant information needed for patient's visit that dayPrepares and submits patient documents for scanningMonitor assigned in basket and complete work as needed-Overdue Results/LettersSchedule appointments and assist patient with specialty referrals and radiology testingProvide pre-printed patient educational material as directed by providerProper disposal of confidential patient information -dailyFollows HIPAA policy and procedures regarding patient confidentiality25% Patient Care
Monitor in basket for orders placed by physician and perform tasks that need to be completed (i.e. waived testing, EKG's, specimen collection, spirometry, hearing, vision); reports and accurately documents patient
response
Document observations related to health status and report findingsRooms patients on arrival as rooms become available:Obtain patient's demographic information, history, chief complaint Verify patient allergies and documents vital signs per policyReconcile medication list with patient at each visit and update preferred pharmacy Documents patient education to include patient's learning method, preferred language, if needs an interpreter and ability to read, and include appropriate education for office visit Complete questionnaires when appropriate (i.e. lead, TB, flu, New Patient Intake) - Prepares patient and room for physician visitAssist physician with preparing patient for examination & minor office proceduresPerform activities of daily living on patients as needed (i.e. emptying ostomy bags, changing adult and pediatric diapers)Transport patient within facility as needed Performs/Obtains: EKG, Waived Testing (Capillary Blood Glucose, Hemocult, Urine Pregnancy), Hearing & Vision Testing, Sterilization of InstrumentsCollects & prepares lab specimens (Urinalysis, Pap Smear, Biopsy, Cultures) and transports to labPerform CPR as needed and assist during times of emergency15% Departmental MaintenanceMonitor supplies, medications and forms and notifies appropriate staff when reorder neededRemove and tag broken equipment and notifies coordinator, supervisor, or managerCleans exam rooms daily and documents on log Monitors supplies for expiration date and restock to par levelsPerform sterilization of instruments and complete logs (assignment based on completion of sterilization class and delegation by appropriate nursing staff)Attends staff meetingsMaintain a clean and organized work area with a minimum of personal items10% QA-Regulatory Complete daily logs as assigned by nursing staff:Waived testing (i.e. glucometer, urine dipstick and urine pregnancy logs) CLIA standards - Refrigerator and room temperature logsEye wash stationOther QA logs Performs accurate, legal, & ethical documentationMaintain patient confidentialityPractice OSHA safety standards with proper disposal of biohazard wasteUses frequent hand washing or hand sanitizer (up to 10 times before have to wash hands with soap and water, unless hands visibly soiled) to prevent and control the spread of disease within the clinical settingUses gloves and PPE as neededUses aseptic or sterile technique as neededVerify equipment has a current PM label before useIdentifies and reports potential barriers for the safe provision of patient care and maintains a safe patient environment15% Customer ServiceWorks with patients to achieve excellent customer service and high levels of satisfactionPractices mutual respect among all members of the healthcare teamWorks with other staff to promote an efficient and effective healthcare teamDemonstrates Kelsey-Seybold's Mission and ValuesMeets both Clinic and individual Customer Service goals and standards by maintaining 90% or greater of excellence in customer serviceProvides age appropriate interactions. (See text box at end of this JD) Telephone EtiquetteAnswer and direct incoming calls to appropriate staff using a caring non-rushed tone Identify clinic, department, name and job title in health care teamEnsure accurate information is obtained and communicated to licensed team membersReport and provide documentation of all complaints to coordinator, supervisor, manager or Clinic Administrator
Utilize warm transfer process when redirecting patient to ensure needs are met
5% Financial: Demonstrates prudent use of resources. Minimizes wasteful actionsAssists with maintaining equipment according to manufacturer's recommendationReports to coordinator, supervisor, manager, or clinic administrator the need for over-time and obtains approval5% Quality Improvement : Contributes and participates in the department and clinic process improvement plans. (PDSA)Supports initiatives related to meeting AAAHC and other accrediting standardsFollows all safety standards for patients, employees and visitorsRecognizes and adheres to National Patient Safety Goals10% Select appropriate module(s) as listed belowImmunizations-Primary: Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate the provider's practice. Which includes: Routine Immunization administration. (Not foreign travel) ( Tdap, Td, DTaP, MMR, PCV13, PPSV23, Varicella, Zostavax, Rotavirus, Hep B, Hep A, HPV, HIB, Flu,)TB skin test applicationDocuments administrationsKnows how to access the designated resource RNSeeks clarification or guidance with questions related to immunization administration from licensed staff
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma or GED; graduate from an accredited Medical
Assistant program or schoolThis is an entry-level role. No experience is required with Certification/Registration as a Medical Assistant or 1+ years of directly related experience as a medical assistant with no Certification/Registration as a Medical AssistantEmployees in role before November 24, 2024 will be grandfathered
based on previous experience requirementThose hired into this position must complete the review/skill validation program within 90 days of hire Computer experienceProven ability to use equipment and related supplies for selected patient
populationProven Basic Medical/Nursing terminology
Preferred Qualifications:
Certification within 1+ years of hire date.Ambulatory Care experienceEPIC experienceProven windows bases computer skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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