Job DescriptionJob Description
Custom Air Products & Services, Inc. (CAPS) is a Houston-based, full-service HVAC company specializing in the design, fabrication, installation, and servicing of industrial and commercial air conditioning and heating systems. Since 1996, CAPS has built a reputation for delivering high-quality, custom-engineered solutions to customers across a wide range of industries.
With a team of skilled professionals and multiple Texas-based facilities, CAPS provides end-to-end capabilities including HVAC manufacturing, mechanical field services, and parts distribution. As part of AirX Climate Solutions, we are committed to safety, quality, and customer satisfaction—creating a team-oriented environment where employees can grow, contribute, and support essential operations across the industries we serve.
We are currently seeking an Industrial Service Technician to add to our growing team.
Position Summary & Objective
The Industrial Service Technician provides responsive service to CAPS Industrial and Commercial customers. This role is responsible for diagnosing, troubleshooting, repairing, and maintaining a wide variety of HVAC/R systems, including both comfort and process equipment in classified and non-classified environments.
Equipment serviced may include refrigeration systems, ice machines, air conditioning units, electric motors, heating systems, heat pumps, hermetic compressors, furnaces, boilers, chillers, VFDs, ventilation systems, economizers, pressurization systems, and humidity control equipment.
Key Responsibilities
Diagnose, repair, and maintain heating, cooling, refrigeration, and ventilation systems in industrial and commercial environmentsTroubleshoot complex system issues, identify root causes, and implement effective solutionsCalibrate systems to manufacturer specifications and ensure optimal system performanceCommunicate clearly with customers regarding issues, solutions, and recommended repairsDocument job details including equipment information, test readings, and jobsite photosCoordinate with dispatch to manage schedules and ensure timely job completionTravel to job sites and maintain communication regarding delays or changesParticipate in an on-call rotation to support emergency service needs (nights/weekends)Maintain company vehicle, including inspections, cleanliness, and reporting mechanical issuesEnsure vehicle is properly stocked with tools, parts, and safety equipmentUtilize field service software and maintain accurate service recordsParticipate in ongoing training to stay current on industry technologies and best practices
Qualifications & Skills
Clean background, drug-free, and acceptable driving recordDependable, punctual, and team-orientedStrong knowledge of industrial HVAC systems including DX, chilled water, pressurization, and scrubber systemsAbility to diagnose, repair, and service comfort and process HVAC/R systems up to 50 tonsExperience with chillers, boilers, steam systems, and refrigeration equipmentExperience with pneumatic and digital control systemsFamiliarity with ice machines and classified or hazardous environmentsAbility to read and interpret schematics, blueprints, and technical drawingsKnowledge of industrial safety standards, regulations, and best practicesExcellent customer service and communication skillsAbility to work independently while contributing to a team environmentStrong troubleshooting skills with a focus on getting the job done right the first timeFlexible to work varying schedules, including on-call rotations, based on customer demandSafety-oriented mindsetBasic computer skills and ability to work within mobile/app-based service software
Required Certifications
EPA Universal CertificationBasic Safety Certification (HASC or ISTC)TWIC Card (or ability to obtain)
Physical Requirements & Work Environment
Ability to lift and carry up to 50 lbs (with assistance or equipment as needed)Ability to climb ladders and work at heightsAbility to push, pull, and maneuver heavy equipmentAbility to read schematics and technical documentationBasic computer skills and ability to work within mobile/app-based softwareTravel is required for this role, with approximately 85% of time spent in the field at customer job sitesLocal travel is routine, with extended travel depending on project and customer needsMust be comfortable working in industrial and commercial environments, both indoors and outdoors, and in varying weather conditions
To learn more about us, please visit us on our website.
At Custom Air Products & Services, we are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to protected status and are based on qualifications, merit, and business needs.
Employment is contingent upon the successful completion of a pre-employment background check and drug screening, conducted in accordance with applicable laws.
Compensation is based on experience, certifications, and technical expertise. Additional earning potential available through overtime, travel assignments, and specialized commissioning work.
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