We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The incumbent in this role arranges, designs and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She effectively communicates the ChenMed/JenCare value proposition at all community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.Performs other related duties as assigned. COMPETENCIES:
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare AdvantageA minimum of 2 years of business-to-business experience or equivalent management experience preferredRelevant sales experience with establishing and maintaining relationships with business/vendor partnersExperience in telesales to input sales data into a computer while on the telephone with a customerThis position requires possession and maintenance of a current, valid Driver's License . click apply for full job details
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.
The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.Performs other related duties as assigned. Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare AdvantageA minimum of 2 years of business-to-business experience or equivalent management experience preferredRelevant sales experience with establishing and maintaining relationships with business/vendor partnersExperience in telesales to input sales data into a computer while on the telephone with a customer . click apply for full job details
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Director directs and administers the day-to-day operations of a medical center. The incumbent in this role is responsible for the overall performance of the operational, economical, sales and people-related center level goals. He/She partners closely with the center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Associate Director Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year.Leads growth strategy for center around membership growth and community outreach.Leads people, coordinates and inspires the team and achieves results under challenging circumstances. Works comfortably with financial statements, and financial concepts, in a service organization. Provides extraordinary customer service to all internal and external customers ( including patients and other Chen Medical team members ).Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner.Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.Attends all growth related events.Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.Addresses and resolves all customer-service or team member issues.Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership.Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.Collaborates with the Leadership Team and Administrators in relation to strategic business planning.Demonstrates an astute sense of ownership; the successful Director, Center drives center success from all dimensions - people, finance, service, growth and outcomes, as if they owned the organization. Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed's family of companies' level of service exceeds all other healthcare providers.Performs other duties as assigned and modified at manager's discretion. Other responsibilities may include: Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart.Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients.Reviews reports to ensure target metrics are achieved and processes are being followed.Ensures co-pays are compliantly collected and cash is reconciled and deposited.Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.Monitors transportation and housekeeping activities.Monitors and/or alters team member work schedules, including approval of overtime or vacations. Competencies: Drives Results: Consistently achieves results, even under tough circumstances.Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization.Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions.Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. KNOWLEDGE, SKILLS AND ABILITIES: Highly developed business acumen and acuityDynamic individual with outgoing, energetic, and collaborative personalityPossesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $20M in annual revenueIntroductory knowledge and understanding of and experience with full risk management contractsStrong track record of taking on new assignments and quickly mastering new ways of accomplishing goalsAnalytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and dataExceptional written, verbal, and interpersonal communication skills; comfortable with public speakingEmotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levelsStrategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancementsOpenness to learning with a curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomesCapability to effectively communicate with employees, patients, and other individuals in a professional and courteous mannerKeen ability to manage multiple projects and processes and work effectively with other team membersProficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareAbility and willingness to travel locally, regionally and nationwide up to 20% of the timeSpoken and written fluency in EnglishThis position requires use and exercise of independent judgment KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and proceduresUnderstanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretationsExcellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defectsStrong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectivesIntermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareSpoken and written fluency in EnglishThis position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA: . click apply for full job details
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.Performs other related duties as assigned. Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current . click apply for full job details
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.
The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES: Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns. Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. Performs other related duties as assigned. Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstances Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situations Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organization Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutions Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of others Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute S poken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners . click apply for full job details
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Senior Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating qualified sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. Senior MGC is the second of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed.
The incumbent has developed more extensive business relationships with various health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. The incumbent has demonstrated meeting and/or exceeding initial monthly production quotas and demonstrates ability to handle additional sustained monthly production, developing better working relationships with Center Director, Director of Growth and other market leaders and demonstrating understanding of and other key business systems. Incumbent has built good foundation for continued membership growth and started to build book of business by focusing on member retention and member referrals. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity. Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment. Demonstrated solid knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections. Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc. Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minut Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare AdvantageA minimum of 2 years of business-to-business experience or equivalent management experience preferredRelevant sales experience with establishing and maintaining relationships with business/vendor partnersExperience in telesales to input sales data into a computer while on the telephone with a customerThis position requires possession and maintenance of a current, valid Driver's License We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.Performs other related duties as assigned. COMPETENCIES:
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity. Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment. Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections. Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Excellent written and verbal communication skills (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.). Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers (ability to close sales without being perceived as pushy). Spoken and written fluency in English. Bilingual is a plus. Ability and willingness to travel locally, regionally and nationwide up to 75% ; work is primarily conducted off ChenMed premises. T his position required use and exercise of independent judgment. EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare AdvantageA minimum of 2 years of business-to-business experience or equivalent management experience preferredRelevant sales experience with establishing and maintaining relationships with business/vendor partnersExperience in telesales to input sales data into a computer while on the telephone with a customerThis position requires possession and maintenance of a current, valid Driver's License We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Director, Growth and Business Development directs, establishes, maintains, and plans the policies, metrics, and goals for sales growth and business development for a defined geographic area. The incumbent in this role is responsible determining how to drive business development, revenue, and profit to achieve the company's ambitious goals. He/She is the key driver of the market/division's membership and business growth and is accountable for ensuring consistent, profitable growth in sales revenues through positive planning, deployment and management of strategic sales objectives. The Director, Growth and Business Development executes ideas, strategies and action plans to improve short- and long-term sales and profits. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Develops a sales strategy and tactics and works with Director, Center (DoC) or Executive Director, Center (EDoC) to achieve.Creates functional strategies and specific objectives to develop payer partners and build, maintain and enhance community relationships and partnerships.Manages the market/division's overall sales growth through the development, training, coaching, and performance of sales personnel and support staff. Accountable for growth number; collaborating with Center Dyads to achieve.Identifies areas of sales deficiency, which are opportunities for growth, and executes strategies to minimize disenrollment and decreases in membership.Collaborates with the IMG teams and works with Sales leaders to identify prospective new business partners and build and maintain community connections. Attracts, recruits, hires, develops, motivates and retains high-impact sales staff. Measures and monitors high performers and effectiveness of ability to coach.Develops specific plans to ensure revenue growth in company services - patient enrollment. Reviews progress of sales roles throughout the market/division.Collaborates with Sales leaders to develop sales strategies that improve market share in all product lines. Assists sales personnel in establishing personal contact and rapport with key local communities serving Medicare-eligible seniors.Collaborates with Sales leaders to establish and control budgets for community events. Reviews expenses and recommends economies.Coaches & develops relationship of team and shared performance management with DoC/EDoC.Educates sales team by establishing programs and/or seminars in the areas of new account sales and growth, sales of emerging services and multi-service sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business & financial issues on contracts. Holds regular meeting with sales staff.Accurately forecasts annual, quarterly and monthly revenue streams. Provides quarterly results assessments of sales staff's productivity.Coordinates proper company resources to ensure efficient and stable sales results. Formulates sales policies, practices and procedures.Interprets short- and long-term effects on sales strategies in operating profit.Participates in selection of Membership Growth Consultants (MGCs). Accountable for Sales Agents.Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Highly developed business acumen and acuityExpert knowledge and understanding of Sales and Business Development functions, techniques, best practices, methods and strategiesExcellent listening, negotiation, leadership, relationship building, and influential (but not pushy) skillsOutstanding written and verbal communication and interpersonal skills. Expertise in Representative relationsKeen business sense, with the ability to find creative business-oriented solutions to problemsAbility to communicate, present and influence all levels of the organization, including executive and C-levelAbility to drive the sales process from plan to closeAbility to articulate the distinct aspects of products and services; ability to position products against competitorsAbility to understand the impact of operational initiatives from a salesperson's perspectiveHighly analytical/data-driven. Ability to prepare reports and use of appropriate mode of communication. Must be proficient at analyzing data, building reporting and making strategic recommendations based on data and trendsProven success working in a fast-paced, high-growth environmentProficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software including SalesForceAbility and willingness to travel locally, regionally and nationwide up to 20% of the timeSpoken and written fluency in EnglishThis job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree required; MA/MS degree preferred.A minimum of 7 years of sales experience required; a minimum of 2 years in a supervisory/managerial role leading a sales team of direct reports required; a minimum of 2 years using contact relationship management tools.Direct-to-patient sales and marketing experience preferred.Experience within the Medicare Advantage population strongly preferred. Experience working for a large, health insurance sales team or Medicare Sales Direct Marketing Organizations (field or telesales) preferred.Experience managing local marketing events. Direct Marketing Organizations experience preferred; Health Plan provider group experience preferred.A valid Class C or D or State equivalent driver's license, issued by the State of current employment, required.Current, personal automobile insurance needs to be equal or greater than your state, county or city requirements. Must have $100,000 No-Fault or Personal Injury (PIP)/$300,000 Property Damage Liability (PDL) Limits requirement on the personal automobile insurance policy. Incumbents in this role will be subject to bi-annual Motor Vehicle Record (MVR) checks to ensure proper compliance. Since driving to various locations plays an integral role in satisfying the basic requirements of the job duties, it is imperative that all MSMs maintain a valid driver's license with a clean record.
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
Job Profile Summary The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.Performs other related duties as assigned. Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer . click apply for full job details
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Membership Growth Consultant (MGC) is an outside healthcare sales representative who's responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
COMPETENCIES:Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.Recovers dormant customers via sales tools and marketing campaigns.Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.Performs other related duties as assigned. Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticityFollows through on commitmentsIs seen as direct and trustfulKeeps confidencesPractices what he/she preachesShows consistency between words and actions Results driven
Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientationPersists in accomplishing objectives despite obstacles and setbacksHas a track record of exceeding goals successfullyPushes others Action oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmReadily acts on challenges, without unnecessary planning.Identifies and seizes on new opportunitiesDisplays a can-do attitude in good and tough timesSteps up to handle tough issues Effective communication
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesIs effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levelsAttentively listens to othersAdjusts to fit the audience and the messageProvides timely and helpful information to others across the organizationEncourages the open expression of diverse ideas and opinions Resiliency
Rebounding from setbacks and adversity when facing difficult situationsIs confident under pressureHandles and manages crises effectivelyMaintains a positive attitude despite adversityBounces back from setbacksGrows from hardships and negative experiences Networking
Effectively building formal and informal relationship networks inside and outside the organizationBuilds strong formal and informal networks.Maintains relationships across a variety of functions and locationsDraws upon multiple relationships to exchange ideas, resources, and know-how Customer focus
Building strong customer centric relationships and delivering customer-centric solutionsGains insight into customer needsIdentifies opportunities that benefit the customerBuilds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships Persuasiveness
Using compelling arguments to gain the support and commitment of othersPositions views and arguments appropriately to win supportConvinces others to take actionNegotiates skillfully in tough situationsWins concessions without damaging relationshipsResponds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage A minimum of 2 years of business-to-business experience or equivalent management experience preferred Relevant sales experience with establishing and maintaining relationships with business/vendor partners Experience in telesales to input sales data into a computer while on the telephone with a customer This position requires possession and maintenance of a current . click apply for full job details
