Job DescriptionJob DescriptionPlease Note for U.S. Applicants: While we’re excited to grow our team, we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently, we are able to hire in the following states: AZ, FL, GA, IL, IN, KS, KY, MI, MO, NC, ND, NJ, NM, OH, OK, SC, TN, VA, WI. We appreciate your interest and encourage you to check back as we expand into additional states. RESPONSIBILITIES The Implementation Manager is a critical customer-facing leader responsible for ensuring the successful onboarding and deployment of GeorgeJon solutions within enterprise environments. This role owns the full lifecycle of implementation projects—from technical discovery to go-live—ensuring every engagement is delivered with precision, clarity, and alignment to business objectives.Acting as the connective tissue between customers, engineering teams, and internal stakeholders, the Implementation Manager transforms customer requirements into actionable plans and leads the charge on seamless execution. You’ll be responsible for coordinating resources, managing expectations, and navigating technical and operational complexity—all while delivering an exceptional customer experience.If you’re a proactive problem-solver with a strong grasp of infrastructure environments and a passion for building high-performing solutions, this role is your opportunity to drive lasting impact and accelerate customer success from day one. This is remote position. KEY JOB FUNCTIONS Lead the end-to-end implementation of GeorgeJon infrastructure solutions for new and existing customersOwn project timelines, technical onboarding plans, and successful handoff to support and operations teamsServe as the primary point of contact throughout implementation, setting expectations and providing updatesCollaborate with pre-sales and engineering teams to define requirements, align resources, and build clear delivery plansTranslate complex customer needs into technical steps and structured deployment schedulesMonitor project risks, dependencies, and blockers, escalating as needed to maintain forward momentumMaintain detailed documentation throughout the project lifecycle (requirements, timelines, actions, decisions, and lessons learned)Run internal and customer-facing meetings to drive progress and capture alignmentChampion delivery excellence by continuously looking for ways to streamline the onboarding process ADDITIONAL DUTIES & RESPONSIBILITIES Track key metrics to assess implementation health and customer satisfactionPartner with resource managers to align skillsets with project requirementsContribute to the evolution of GeorgeJon’s implementation frameworks and internal documentation standardsShare best practices and lessons learned to improve consistency across all customer onboarding experiencesAssist in training and mentoring new team members as the implementation team grows WHAT YOU BRINGDemonstrated success managing delivery of technical or infrastructure projects, particularly in on-prem environmentsWorking knowledge of VMware, Windows Server, Active Directory, disaster recovery, and networked storageStrong project governance: milestone tracking, risk escalation, and stakeholder alignmentExceptional communication skills and a talent for driving accountability across cross-functional teamsTechnical fluency to confidently engage with engineers and facilitate complex decision-makingExperience using service or project management tools (e.g., ConnectWise, Asana, Jira)Detail-oriented with proven ability to juggle multiple complex projectsProficiency in Microsoft Office Suite (Excel, Teams); bonus if familiar with ConnectWise or similar toolsSelf-motivated, adaptable, and focused in high-performance environments ABOUT THE COMPANY GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to hr@georgejon.com.Powered by JazzHRK04VJElp4X