Job DescriptionJob DescriptionTitle: Program ManagerLocation: O'Hare International Airport, T2 upper level, 10000 West O'Hare, Chicago, IL 60666Schedule: On-Site Sunday-Thursday 10am-6:30pm with some flexibilitySummary: Are you a highly organized and compassionate leader ready to make a tangible impact in a vital community program? Travelers Aid Chicago is seeking a dedicated and experienced Manager to oversee the daily operations of our Travelers Aid program. In this pivotal role, you'll be instrumental in ensuring the smooth functioning of our services, directly contributing to the well-being of our participants.You'll take the lead in managing day-to-day activities, skillfully balancing administrative responsibilities with hands-on service delivery to those in need. A core component of this role involves supervising and developing a team of staff and volunteers. This includes conducting regular one-on-one meetings, providing constructive feedback, performing annual evaluations, and fostering a supportive and high-performing environment.If you're a proactive problem-solver with a passion for operational excellence and team leadership, we encourage you to apply. Join us in making a real difference in the lives of individuals navigating challenging circumstancesWhy Join Us? Make a meaningful impact on the lives of individuals seeking education and career pathways.Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.Providing flexibility and work-life balance.Participate in professional development opportunities to enhance your skills and expertise.Our Benefits: Medical insurance. BCBS PPO, EPO, and HSA Plans Dental insurance. Vision insurance. 401(k) 3% Employer Contribution. Paid maternity leave. Paid paternity leave. Commuter benefits. Professional Development Assistance. Disability insurance FSA Spending Account Life Insurance Employee Assistance Program Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.Essential Functions: Duties & Responsibilities Provides direct oversight of quality service delivery and programming-including: Maintains and updates policies and procedures related to contractual obligations, Heartland Human Care Services Philosophy of care and industry best practice.Program & People Management: Monitors subordinate workflow, scheduling, office coverage, productivity and performance.Oversees orientation and training for new Social Service Supervisors.
Coordinates resolution of basic physical setting and/or equipment issues with Director and other Managers.Provides monthly supervision and ongoing support to subordinates, interns and volunteers.Relationship Management: Serves as the primary contact for the Chicago Department of Aviation on social services day-to-day issues.Facilitates cooperation between volunteers, staff, and others, including the airport community.Participates in O’Hare Service Meetings, Team Meetings, and other internal and external meetings as applicable.Conducts outreach and training with community partners and stakeholders as needed.Metric Management: Submits required reports and documentation in a timely manner.Conducts regular audits to ensure the program remains in compliance with all internal and external requirements and standards.Responds to requests for ad hoc reports, as well as the monthly, quarterly, and annual reports on program performance and evaluation plan.Other duties as assigned.Supervisory Responsibilities (if applicable): Social Service SupervisorsEducation and Experience: Bachelor’s degree required and four years’ relative experience required including one year of supervisory experience.Bilingual strongly preferred, but not requiredCertifications/Licenses:HHCS Background check required as well as initial and annual background check with City of Chicago’s Department of Aviation Badging office. Must stay O’Hare badge compliant at all times.Knowledge/Skills/Abilities (K/S/A): Access to regular, dependable and timely transportation Ability and comfortability working with people of varying socioeconomic backgrounds.Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to work independently and remain self-motivated with minimal direct supervision.Strategic thought partnership and consultancy skills.Work Arrangement: This role is not eligible for remote work. All hours will be worked in person unless approved by the Director. Work Environment: The noise level in the work environment is usually moderate.Travelers Aid Chicago is located within Chicago O’Hare International Airport. Physical Demands: The employee is regularly required to sit, stand and walk.The employee must be able to stoop, kneel and/or crawl.The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The employee must have unrestricted ability to provide physical restraint.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
