The Director of Innovation leads enterprise innovation initiatives that support HumanGood’s strategic priorities, resident and consumer experience, operational effectiveness, and long-term organizational growth. This individual contributor role partners with senior leaders, community teams, residents, vendors, and external stakeholders to identify opportunities, evaluate needs, design solutions, and implement scalable improvements.
The Director applies human-centered design, research, project management, data analysis, and change leadership practices to move ideas from concept through testing, implementation, and measurement. The role develops business cases, manages cross-functional innovation projects, and supports adoption of new programs, services, systems, tools, and processes across the organization.
Typical responsibilities for this role:
Supports the vision, strategy, and priorities of the innovation function in alignment with HumanGood’s broader organizational strategy, resident experience goals, and operational priorities.Leads enterprise innovation initiatives from ideation through research, design, testing, implementation, measurement, and scaling.Partners with senior leaders, department heads, community leaders, residents, vendors, and external stakeholders to identify opportunities, define needs, evaluate options, and develop practical solutions.Consults with leaders on business strategy, innovation opportunities, process improvement, and strategic planning efforts, including facilitating workshops and related planning processes.Designs and conducts qualitative and quantitative research, including interviews, focus groups, stakeholder discovery, data analysis, and other methods to understand needs, test assumptions, and inform recommendations.Analyzes and synthesizes research findings, stakeholder feedback, operational data, and business information to identify themes, risks, opportunities, and actionable insights.Develops prototypes, experiments, pilots, business cases, and decision-support materials to evaluate potential solutions and support leadership decision-making.Manages multiple innovation projects concurrently, including scope, timelines, milestones, risks, dependencies, resources, vendor coordination, communications, documentation, and outcome measures.Coordinates the launch, implementation, monitoring, refinement, and transition of new programs, services, systems, tools, and processes.Tracks project progress, resolves issues, provides troubleshooting support, and communicates updates, recommendations, and outcomes to appropriate stakeholders.Builds strong working relationships across corporate functions, communities, residents, vendors, and external partners to support adoption, alignment, and successful innovation outcomes.Participates in senior leadership or executive-level meetings as needed, including supporting agenda design, preparation, follow-up, and communication.Leads cross-functional project teams, consultants, vendors, and initiative workgroups through influence to support planning, execution, implementation, adoption, and sustainment of assigned innovation initiatives.Models HumanGood’s mission, values, service expectations, and commitment to continuous improvement.To be successful in this role, you should have:
Bachelor’s degree in business, marketing, technology, organizational development, behavioral sciences, design, engineering, statistics, mathematics, or a related field.5-8 years of related experience in innovation, business development, organizational development, strategy, design, transformation, process improvement, or related work.Demonstrated experience applying user-centered or human-centered design methods.Demonstrated experience managing projects from concept through implementation.Demonstrated ability to conduct research, analyze information, synthesize findings, and translate insights into practical recommendations.Demonstrated ability to solve complex problems and deliver practical, measurable results.Strong project and program management skills, including scope definition, planning, risk management, issue resolution, stakeholder communication, and outcome measurement.Strong facilitation, presentation, written communication, and interpersonal skills.Ability to manage multiple complex projects, priorities, and stakeholders in a changing environment.Ability to maintain confidentiality and exercise sound judgment with sensitive information.Proficiency with Microsoft Office applications and related business, collaboration, project management, and research tools.Ability to travel 25-30% of the time.Preferred Qualifications
Master’s degree in business, marketing, technology, statistics, mathematics, engineering, behavioral sciences, organizational development, or a related field.Experience in a senior living, healthcare, hospitality, nonprofit, service-based, or multi-site environment.Experience developing business cases, pilot programs, prototypes, service models, or enterprise process improvements.Experience leading cross-functional projects, workgroups, consultants, vendors, or implementation teams preferred.Vendor management experience.Experience working directly with senior leadership, executive teams, residents, field operators, and external partners.Strong business acumen and ability to understand operational, financial, resident experience, and organizational implications of innovation initiatives.
What’s in it for you?
At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.
We offer a comprehensive range of benefits and perks to support you, including:
Health, Dental and Vision Plans - start the 1st of the month following your start date20 days of paid time off (increases with years of service), plus 7 company holidays401(k) with up to 4% employer match and no waiting on funds to vestHSA option with employer contributionTuition Reimbursement and continuing education programs$25/line unlimited cell phone plan (plus taxes and fees)Cell Phone Stipend5-star employer-paid employee assistance programAnd as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.
Learn more at www.HGcareers.org
Compensation: $140,000-190,000 depending on experience and location
Location: this position is remote with 25-30% travel. Candidates must be located in a state in which HumanGood operates to be considered (CA, PA, WA, OR, ID, NV, AZ, MA).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Regional Employee Relations Manager serves as a strategic Human Resources partner to operational and HR leaders across a multi-site portfolio of Life Plan Communities. The role is responsible for leading complex employee relations matters, conducting workplace investigations, advising leaders on policy and employment risk, and supporting consistent, compliant, and effective HR practices across the region.
This position also contributes to broader regional HR priorities, including talent management, leadership support, organizational effectiveness, compliance, and workforce planning. The role operates with a high degree of judgment and discretion in a complex, multi-site senior living environment.
Key responsibilities:
Leads prompt, thorough, and impartial investigations into team member complaints and workplace concerns, including allegations involving harassment, discrimination, retaliation, policy violations, and workplace conflict. Documents findings, assess credibility, and provide well-supported recommendations to leadership.Serves as a trusted advisor to Executive Directors, community HR leaders, and regional operational leadership by providing guidance on employee relations issues, policy application, corrective action, and employment risk.Promotes consistent and fair application of HR policies, practices, and corrective actions across supported communities, while helping leaders balance business needs, employee experience, and compliance obligations.Supports community HR leaders in day-to-day HR operations and employee relations matters, helping ensure consistent execution of HR practices across the region.Interprets and applies company policies and employment laws, including wage and hour requirements and other federal, state, and local employment obligations relevant to the supported communities.Partners with HR and operational leadership on broader regional initiatives involving talent management, performance management, succession planning, workforce planning, organizational design, and leadership effectiveness.Monitors and identifies trends in employee relations, turnover, engagement, and other workforce indicators, and recommends proactive actions to reduce risk and improve organizational effectiveness.Designs and delivers coaching and training for leaders and HR partners on topics such as performance management, conflict resolution, workplace investigations, policy application, and HR best practices.Maintains accurate, timely, and well-organized documentation related to investigations, employee relations matters, and other sensitive HR issues.Partners with senior HR leadership and Legal on escalated, high-risk, or litigation-related matters, including matters involving significant legal, reputational, or operational exposure.
To be successful in this role, you should have:
Bachelor’s degree in Human Resources, Business Administration, or a related field.5-8 years of progressive Human Resources experience, including substantial employee relations responsibility.Demonstrated experience conducting workplace investigations.Strong knowledge of employment laws and regulations; multi-state experience preferred. Experience with CA is required. Ability to manage multiple priorities across geographically dispersed locations.Strong judgment in handling sensitive and confidential matters.Strong communication, coaching, conflict resolution, and influencing skills.Analytical and problem-solving skills sufficient to assess risk, interpret facts, and recommend practical solutions.Ability to travel to support communities as needed (about 25%)
What’s in it for you?
At HumanGood, your work makes a meaningful impact every day. As part of our Community Support Center (corporate team), you’ll collaborate across departments to support our communities and help reimagine what it means to age well. Your ideas, expertise, and impact truly matters here.
Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.
We offer a comprehensive range of benefits and perks to support you, including:
Health, Dental and Vision Plans- start the 1st of the month following your start date20 days of paid time off (increases with years of service), plus 7 company holidays401(k) with up to 4% employer match and no waiting on funds to vestHSA option with employer contributionTuition Reimbursement and continuing education programs$25/line unlimited cell phone plan (plus taxes and fees)Cell Phone Stipend5-star employer-paid employee assistance programJoin a purpose-driven organization where you can grow your career, collaborate with great teams, and make a meaningful impact every day.
Learn more: www.HGcareers.org
Compensation: $115k-$130k DOE + performance-based incentive
Location: CA is strongly preferred, but candidates from other states in which HumanGood operates may be considered if they have experience supporting CA
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Director of Innovation leads enterprise innovation initiatives that support HumanGood’s strategic priorities, resident and consumer experience, operational effectiveness, and long-term organizational growth. This individual contributor role partners with senior leaders, community teams, residents, vendors, and external stakeholders to identify opportunities, evaluate needs, design solutions, and implement scalable improvements.
The Director applies human-centered design, research, project management, data analysis, and change leadership practices to move ideas from concept through testing, implementation, and measurement. The role develops business cases, manages cross-functional innovation projects, and supports adoption of new programs, services, systems, tools, and processes across the organization.
Typical responsibilities for this role:
Supports the vision, strategy, and priorities of the innovation function in alignment with HumanGood’s broader organizational strategy, resident experience goals, and operational priorities.Leads enterprise innovation initiatives from ideation through research, design, testing, implementation, measurement, and scaling.Partners with senior leaders, department heads, community leaders, residents, vendors, and external stakeholders to identify opportunities, define needs, evaluate options, and develop practical solutions.Consults with leaders on business strategy, innovation opportunities, process improvement, and strategic planning efforts, including facilitating workshops and related planning processes.Designs and conducts qualitative and quantitative research, including interviews, focus groups, stakeholder discovery, data analysis, and other methods to understand needs, test assumptions, and inform recommendations.Analyzes and synthesizes research findings, stakeholder feedback, operational data, and business information to identify themes, risks, opportunities, and actionable insights.Develops prototypes, experiments, pilots, business cases, and decision-support materials to evaluate potential solutions and support leadership decision-making.Manages multiple innovation projects concurrently, including scope, timelines, milestones, risks, dependencies, resources, vendor coordination, communications, documentation, and outcome measures.Coordinates the launch, implementation, monitoring, refinement, and transition of new programs, services, systems, tools, and processes.Tracks project progress, resolves issues, provides troubleshooting support, and communicates updates, recommendations, and outcomes to appropriate stakeholders.Builds strong working relationships across corporate functions, communities, residents, vendors, and external partners to support adoption, alignment, and successful innovation outcomes.Participates in senior leadership or executive-level meetings as needed, including supporting agenda design, preparation, follow-up, and communication.Leads cross-functional project teams, consultants, vendors, and initiative workgroups through influence to support planning, execution, implementation, adoption, and sustainment of assigned innovation initiatives.Models HumanGood’s mission, values, service expectations, and commitment to continuous improvement.To be successful in this role, you should have:
Bachelor’s degree in business, marketing, technology, organizational development, behavioral sciences, design, engineering, statistics, mathematics, or a related field.5-8 years of related experience in innovation, business development, organizational development, strategy, design, transformation, process improvement, or related work.Demonstrated experience applying user-centered or human-centered design methods.Demonstrated experience managing projects from concept through implementation.Demonstrated ability to conduct research, analyze information, synthesize findings, and translate insights into practical recommendations.Demonstrated ability to solve complex problems and deliver practical, measurable results.Strong project and program management skills, including scope definition, planning, risk management, issue resolution, stakeholder communication, and outcome measurement.Strong facilitation, presentation, written communication, and interpersonal skills.Ability to manage multiple complex projects, priorities, and stakeholders in a changing environment.Ability to maintain confidentiality and exercise sound judgment with sensitive information.Proficiency with Microsoft Office applications and related business, collaboration, project management, and research tools.Ability to travel 25-30% of the time.Preferred Qualifications
Master’s degree in business, marketing, technology, statistics, mathematics, engineering, behavioral sciences, organizational development, or a related field.Experience in a senior living, healthcare, hospitality, nonprofit, service-based, or multi-site environment.Experience developing business cases, pilot programs, prototypes, service models, or enterprise process improvements.Experience leading cross-functional projects, workgroups, consultants, vendors, or implementation teams preferred.Vendor management experience.Experience working directly with senior leadership, executive teams, residents, field operators, and external partners.Strong business acumen and ability to understand operational, financial, resident experience, and organizational implications of innovation initiatives.
What’s in it for you?
At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.
We offer a comprehensive range of benefits and perks to support you, including:
Health, Dental and Vision Plans - start the 1st of the month following your start date20 days of paid time off (increases with years of service), plus 7 company holidays401(k) with up to 4% employer match and no waiting on funds to vestHSA option with employer contributionTuition Reimbursement and continuing education programs$25/line unlimited cell phone plan (plus taxes and fees)Cell Phone Stipend5-star employer-paid employee assistance programAnd as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.
Learn more at www.HGcareers.org
Compensation: $140,000-190,000 depending on experience and location
Location: this position is remote with 25-30% travel. Candidates must be located in a state in which HumanGood operates to be considered (CA, PA, WA, OR, ID, NV, AZ, MA).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
