Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform, supporting HRSD, CSM, ITSM, ITAM, ITOM, SPM, CMBD, Knowledge, and Employee/Service Portals. This person will report to the enterprise technology leader with overall accountability across ServiceNow, Safety, and GRC systems. This role is accountable for platform governance, roadmap ownership, cross-functional prioritization, and ensuring the delivery of high-quality solutions aligned with enterprise strategy. The Senior Manager will lead a high-performing team, drive operational excellence, and partner with business and technical stakeholders across a global, matrixed organization. This position offers some flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Houston or
Dallas, TX. Key Responsibilities: Governance, Roadmap ITSM, HRSD, CSM, ITOM, ITAM, SPM, CMDB, Knowledge Management, and ServiceNow Employee Center) Experience with AI, automation, and workflow optimization initiatives. Excellent communication and collaboration skills, with the ability to influence business and IT leaders. Demonstrated ability to drive operational excellence and adoption across enterprise platforms. Due to the nature of this position US Citizenship is required. Preferred Qualifications: Prior experience with Workday a plus Experience with multiple ServiceNow modules strongly preferred. Prior experience with Software Development a plus Relevant ServiceNow certifications Experience with similarly large, complex, matrixed and global organizations Additional Information Relocation assistance is not available for this position Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $150000 to $190000. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD
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