Job Summary
We are seeking a detail-oriented, industry-savvy Account Manager to join our team. This individual will be responsible for analyzing client-supplied residential drawings, estimating slab and tile budgets, drawing slab usage in AutoCAD, assisting with material procurement, and meeting with other departments for smooth project transitions. This position offers an exciting opportunity to contribute to all types of residential projects and advance one's career in construction estimating.

Duties

Communicate with homeowners, designers, architects, and builders to ensure an understanding of the residential project's needs and design goals. Develop comprehensive slab and tile estimates by reviewing project plans, specifications, and bid documents. Submit clear Requests for Information (RFIs) if further details are needed. Collaborate with Tithof project managers, the CAD team, and shop manager to fully understand our proposed methods of fabrication and installation. Prepare detailed bid proposals to clearly explain the project scope, additional details, and any caveats. Monitor costs throughout the project and how they compare to the contracted budget. Update estimates as needed based on design changes or internal updates.

Skills

Experience in residential design & construction estimating with an understanding of the stone industry. Proficiency in Excel and Word; Familiarity with AutoCAD. Strong communication skills to effectively speak with clients, design professionals, contractors, suppliers, and industry-partners. Background in managing multiple projects simultaneously with excellent organizational skills. Extreme attention to detail. Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $55,000 - $70,000 Annual
Bonus/Commission: No Read Less

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, CBOs, housing, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing salesServe as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systemsProvide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring.

2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience

Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce) 

Ability to travel locally up to 100% of time within assigned sales territories in this NY market area

Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required

Reside within/commutable distance of their target geography

Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Preferred Qualifications:

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)

Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory

Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities

Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided 

Previous outside sales and territory management experience

Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect

Insured and dependable vehicle

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.00 to $38.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

#RPO, #RED

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"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you reside in LA & MS, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needsAccess to reliable transportation and valid US driver's license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related eventsProficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

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Job Title: Personal Lines Account Manager
Department: Personal Lines
Reports To: Agency Management
FLSA Status: Non-Exempt

Position Summary

The Personal Lines Account Manager is responsible for the inside sales and servicing of personal lines insurance accounts. This position is expected to quote and write new business, round existing accounts, and provide ongoing service to assigned clients. The Personal Lines Account Manager is also responsible for handling policy changes, renewals, remarketing, billing and coverage questions, carrier communication, and account documentation within the agency management system.

This position requires consistent attention to detail, prompt follow-up, professional communication, and the ability to manage both sales and service responsibilities in accordance with agency procedures and performance expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the following:

Quote, recommend, and sell personal lines insurance policies to new and existing clients. Follow up on leads, referrals, cross-sell opportunities, and household accounts for the purpose of writing new business. Identify and pursue account rounding opportunities, including umbrella, flood, renters, dwelling fire, recreational vehicle, and other personal lines products. Service and maintain assigned personal lines accounts. Process policy changes, endorsements, renewals, cancellations, reinstatements, and other routine service requests. Review renewals for premium increases, coverage concerns, eligibility changes, and remarketing opportunities. Market and remarket accounts with carrier partners when appropriate or as directed by management. Respond to client questions regarding coverage, billing, claims, and policy servicing matters. Communicate with insurance carriers regarding underwriting, billing, claims follow-up, policy issuance, and related matters. Prepare, process, and provide policy documents, identification cards, evidence of insurance, and other required account documentation. Document all client communications, sales activity, service work, and account transactions in the agency management system. Maintain familiarity with agency carriers, underwriting guidelines, coverage forms, and eligibility requirements. Support agency retention efforts by assisting with accounts affected by premium increases, underwriting actions, or non-renewal situations. Work cooperatively with producers, management, and other staff members to ensure timely and accurate handling of client accounts. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required for the position:

Knowledge of personal lines insurance products, coverages, terminology, and policy servicing procedures. Ability to quote, present, and sell personal lines insurance products. Ability to communicate clearly and professionally with clients, carriers, and coworkers, both verbally and in writing. Ability to prioritize, organize, and manage multiple tasks in a timely manner. Strong attention to detail and accuracy. Ability to exercise sound judgment and maintain confidentiality. Ability to follow agency procedures and documentation standards. Working knowledge of agency management systems, email, and standard office software. Ability to work independently and as part of a team.

Education and Experience

High school diploma or equivalent required. Previous personal lines insurance experience preferred. Previous account management, customer service, or inside sales experience preferred. Experience working in an independent insurance agency preferred. AMS360 experience preferred.

Licenses and Certifications

Active Texas General Lines Property and Casualty license required.

Working Conditions and Physical Requirements

This position is performed in an office environment. Regular use of a computer, telephone, and other standard office equipment is required. The employee must be able to sit for extended periods, use hands for typing and data entry, and communicate effectively in person and by telephone. The position requires regular interaction with clients, carriers, and agency personnel.

Performance Expectations

Meet agency expectations for production of new personal lines business through inside sales activity. Maintain assigned accounts in an accurate, timely, and professional manner. Provide responsive and courteous service to clients and carriers. Maintain proper and complete documentation in the agency management system. Support agency retention and account rounding efforts. Follow agency procedures, carrier requirements, and management direction. Maintain dependable attendance, professionalism, and effective working relationships with others. Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $50,000 - $65,000 Annual
Bonus/Commission: Yes Read Less

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum Reach (www.spectrumreach.com) is the advertising sales division of Spectrum. We offer best in class premium video solutions to business owners and advertising agencies nationwide.

 

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions.

PAY STRUCTURE

Our compensation model empowers high performers to control their earnings. A modest base salary is coupled with a competitive commission structure from day one. With up to 12% commission on new business, top performers surpass traditional salary expectations. We offer the tools, support, and opportunities for rapid success, providing exceptional upside for those driven by performance-based pay.

 

DUTIES AND RESPONSIBILITIES

Achieve sales and strategic goalsCultivate and nurture connections with brands and marketing/advertising agenciesRecognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challengesOversee sales forecasting and reporting for your Book of BusinessCommunicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertiseDeliver client results that earn repeat businessWe’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

 

Required Qualifications

Proven track record of exceeding revenue expectations1+ years outside or B2B sales experienceAbility to use data in the development and sale of a media strategyAdept at presenting complex solutions in a simple, easy to understand mannerUnderstanding of the media landscape and evolving dynamics of advertising within itStrong presentation skills with the ability to speak with C-level clients; confident in negotiatingLocal and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

Accustomed to building processes to hold yourself accountable to goals; own your dayFamiliarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technologyIdeally have progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agenciesKnowledge of SalesforceAbility to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellenceKnowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.
#LI-LN1
SAS225 2026-77488 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum Reach (www.spectrumreach.com) is the advertising sales division of Spectrum. We offer best in class premium video solutions to business owners and advertising agencies nationwide.

 

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions.

PAY STRUCTURE

Our compensation model empowers high performers to control their earnings. A modest base salary is coupled with a competitive commission structure from day one. With up to 12% commission on new business, top performers surpass traditional salary expectations. We offer the tools, support, and opportunities for rapid success, providing exceptional upside for those driven by performance-based pay.

 

DUTIES AND RESPONSIBILITIES

Achieve sales and strategic goalsCultivate and nurture connections with brands and marketing/advertising agenciesRecognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challengesOversee sales forecasting and reporting for your Book of BusinessCommunicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertiseDeliver client results that earn repeat businessWe’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

 

Required Qualifications

Proven track record of exceeding revenue expectations1+ years outside or B2B sales experienceAbility to use data in the development and sale of a media strategyAdept at presenting complex solutions in a simple, easy to understand mannerUnderstanding of the media landscape and evolving dynamics of advertising within itStrong presentation skills with the ability to speak with C-level clients; confident in negotiatingLocal and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

Accustomed to building processes to hold yourself accountable to goals; own your dayFamiliarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technologyIdeally have progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agenciesKnowledge of SalesforceAbility to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellenceKnowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.
#LI-LN1
SAS225 2026-77869 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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Company Description

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

Reinvent yourself: At Bosch, you will evolve.Discover new directions: At Bosch, you will find your place.Balance your life: At Bosch, your job matches your lifestyle.Celebrate success: At Bosch, we celebrate you.Be yourself: At Bosch, we value values.Shape tomorrow: At Bosch, you change lives.

Job Description

In the Power Solutions division (PS), we work together to develop solutions that make mobility and society more climate-friendly. We build on our strengths as the world’s number 1 supplier for internal-combustion engines and create new business opportunities with products that reduce the carbon emissions of motor vehicles even further. With powerful thermal management technologies, we aim to increase the efficiency and therefore the range of electric vehicles. Our fuel cell system and our hydrogen engine enable us to create a climate-neutral powertrain. We develop a variety of other solutions along the entire hydrogen value chain, for example, for hydrogen production with an electrolyzer and for decentralized energy supply with a solid oxide fuel cell. Our comprehensive expertise in software, controls and services is one of our most important strengths and forms the foundation of our high level of system competence.

Directed buy tier sales engineer will be responsible to ensure proper set up and execution of directed buy customer business in the Power Solutions business unit in Farmington Hills, MI. Position requires close collaboration with OEM customer teams.

Responsibilities:

Perform Sales Business Frame (SBF) for directed buy tier business based on tier customer structureDevelop tier specific price adjustments (GT&C, Logistics) & Price StrategyPrepare Tier quotation based on OEM business award terms with Tier specific price and term adjustmentsLead the set up of directed buy tier customers on Bosch’s business systems to enable regular production material shipments, including contractual price adjustmentsResolution of accounts receivable issues for payments from directed buy customersTransfer of business to Bosch aftermarket after completion of series production delivery

Qualifications

Bachelors Degree - Engineering or Business preferred.+1 years of Account management experience within the automotive production industry. Can include internship experience.Internship experience in automotive industry or knowledge of Bosch sales processes is beneficialStrong data management skills and multi-tasking capabilities are importantHighly organized individual with a proactive business approach, ability to prioritize workload independently and drive issues to closure.High level of comfort working and networking with internal& external customers.Communication, negotiation, and leadership skills are essential

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable

Relocation not available for this position.

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. xzbcwsv Candidates who have been offered the position must pass both screenings before their start date. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less