This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 

How You Will Make an Impact 

Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments Win back former customers by presenting compelling solutions and incentives Achieve monthly revenue quotas through strategic account management and targeted sales activities Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events Develop customer-centric proposals that articulate Spectrum’s value proposition Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management Maintain comprehensive sales databases to track activity and customer information Work closely with Sales Support and Marketing teams to drive successful account outcomes Participate in sales meetings and training sessions to deepen your knowledge and expertise 

 

Working Conditions 

Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

 

Required Qualifications 

 

Education 

High school diploma or general education degree required (GED) 

Experience 

Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

 

Education 

Bachelor’s degree in a business-related field   

Experience 

Account management or sales experience in the telecommunications B2B industry 

Skills 

Practical experience using CRM systems such as SalesForce Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 
#LI-SE1
SCM240 2026-75645 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $39,900.00 and $65,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.


In addition, this position has a commission earnings target starting at $64,734.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team. As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization. We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you. Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? ~ Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team. As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization. We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you. Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? ~ Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation.

Career Opportunity with a 125+ Year-old company

Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities:

Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development

Required Skills / Desired Qualifications:

Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred).

Why Us?

Unlimited Earning Potential: Your dedication determines your earnings.

Company Culture:

Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team. As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization. We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you. Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? ~ Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

Job Title: Personal Lines Account Manager
Department: Personal Lines
Reports To: Agency Management
FLSA Status: Non-Exempt

Position Summary

The Personal Lines Account Manager is responsible for the inside sales and servicing of personal lines insurance accounts. This position is expected to quote and write new business, round existing accounts, and provide ongoing service to assigned clients. The Personal Lines Account Manager is also responsible for handling policy changes, renewals, remarketing, billing and coverage questions, carrier communication, and account documentation within the agency management system.

This position requires consistent attention to detail, prompt follow-up, professional communication, and the ability to manage both sales and service responsibilities in accordance with agency procedures and performance expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the following:

Quote, recommend, and sell personal lines insurance policies to new and existing clients. Follow up on leads, referrals, cross-sell opportunities, and household accounts for the purpose of writing new business. Identify and pursue account rounding opportunities, including umbrella, flood, renters, dwelling fire, recreational vehicle, and other personal lines products. Service and maintain assigned personal lines accounts. Process policy changes, endorsements, renewals, cancellations, reinstatements, and other routine service requests. Review renewals for premium increases, coverage concerns, eligibility changes, and remarketing opportunities. Market and remarket accounts with carrier partners when appropriate or as directed by management. Respond to client questions regarding coverage, billing, claims, and policy servicing matters. Communicate with insurance carriers regarding underwriting, billing, claims follow-up, policy issuance, and related matters. Prepare, process, and provide policy documents, identification cards, evidence of insurance, and other required account documentation. Document all client communications, sales activity, service work, and account transactions in the agency management system. Maintain familiarity with agency carriers, underwriting guidelines, coverage forms, and eligibility requirements. Support agency retention efforts by assisting with accounts affected by premium increases, underwriting actions, or non-renewal situations. Work cooperatively with producers, management, and other staff members to ensure timely and accurate handling of client accounts. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required for the position:

Knowledge of personal lines insurance products, coverages, terminology, and policy servicing procedures. Ability to quote, present, and sell personal lines insurance products. Ability to communicate clearly and professionally with clients, carriers, and coworkers, both verbally and in writing. Ability to prioritize, organize, and manage multiple tasks in a timely manner. Strong attention to detail and accuracy. Ability to exercise sound judgment and maintain confidentiality. Ability to follow agency procedures and documentation standards. Working knowledge of agency management systems, email, and standard office software. Ability to work independently and as part of a team.

Education and Experience

High school diploma or equivalent required. Previous personal lines insurance experience preferred. Previous account management, customer service, or inside sales experience preferred. Experience working in an independent insurance agency preferred. AMS360 experience preferred.

Licenses and Certifications

Active Texas General Lines Property and Casualty license required.

Working Conditions and Physical Requirements

This position is performed in an office environment. Regular use of a computer, telephone, and other standard office equipment is required. The employee must be able to sit for extended periods, use hands for typing and data entry, and communicate effectively in person and by telephone. The position requires regular interaction with clients, carriers, and agency personnel.

Performance Expectations

Meet agency expectations for production of new personal lines business through inside sales activity. Maintain assigned accounts in an accurate, timely, and professional manner. Provide responsive and courteous service to clients and carriers. Maintain proper and complete documentation in the agency management system. Support agency retention and account rounding efforts. Follow agency procedures, carrier requirements, and management direction. Maintain dependable attendance, professionalism, and effective working relationships with others. Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $50,000 - $65,000 Annual
Bonus/Commission: Yes Read Less

"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you reside in LA & MS, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth, and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needsAccess to reliable transportation and valid US driver's license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related eventsProficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including the ability to multitask, problem-solve and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

      

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

   

 

#RPO #RED

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less