As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.

Job Requirements

Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.Foster and maintain client relationships to establish a mutually beneficial business partnership.Drive clients to utilize standard inputs and tools.Review all order plans to identify and address any obstacles to ensure successful project completion.Address and resolve client or production issues, escalating them as necessary.Utilize independent discretion to negotiate solutions that influence the general business operations of clients.Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).Provide client consultation and education on the overall print business.Manage vendor relationships to provide comprehensive end-to-end solutions for the client.Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.Participate in cross-departmental projects.Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: Bachelor’s degree preferred

Experience: 3 years’ experience in customer service or print environment preferred

Knowledge, Skills & Abilities: 

 Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).

 

 #LI-BB1
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace Read Less

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.

Job Requirements

Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.Foster and maintain client relationships to establish a mutually beneficial business partnership.Drive clients to utilize standard inputs and tools.Review all order plans to identify and address any obstacles to ensure successful project completion.Address and resolve client or production issues, escalating them as necessary.Utilize independent discretion to negotiate solutions that influence the general business operations of clients.Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).Provide client consultation and education on the overall print business.Manage vendor relationships to provide comprehensive end-to-end solutions for the client.Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.Participate in cross-departmental projects.Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: Bachelor’s degree preferred

Experience: 3 years’ experience in customer service or print environment preferred

Knowledge, Skills & Abilities: 

 Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).

 

 #LI-BB1
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace Read Less

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.

Job Requirements

Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.Foster and maintain client relationships to establish a mutually beneficial business partnership.Drive clients to utilize standard inputs and tools.Review all order plans to identify and address any obstacles to ensure successful project completion.Address and resolve client or production issues, escalating them as necessary.Utilize independent discretion to negotiate solutions that influence the general business operations of clients.Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).Provide client consultation and education on the overall print business.Manage vendor relationships to provide comprehensive end-to-end solutions for the client.Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.Participate in cross-departmental projects.Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: Bachelor’s degree preferred

Experience: 3 years’ experience in customer service or print environment preferred

Knowledge, Skills & Abilities: 

 Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).

 

 #LI-BB1
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace Read Less

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.

Job Requirements

Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.Foster and maintain client relationships to establish a mutually beneficial business partnership.Drive clients to utilize standard inputs and tools.Review all order plans to identify and address any obstacles to ensure successful project completion.Address and resolve client or production issues, escalating them as necessary.Utilize independent discretion to negotiate solutions that influence the general business operations of clients.Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).Provide client consultation and education on the overall print business.Manage vendor relationships to provide comprehensive end-to-end solutions for the client.Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.Participate in cross-departmental projects.Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: Bachelor’s degree preferred

Experience: 3 years’ experience in customer service or print environment preferred

Knowledge, Skills & Abilities: 

 Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).

 

 #LI-BB1
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace Read Less

Move Your Career Forward with DAC as an Account Manager Who We Are We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations. Position Summary We are looking for a passionate and solution-oriented Account Manager to be responsible for multiple client accounts. The Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, strengthening client relationships, coordinating with internal teams to deliver on client expectations, and developing and implementing strategic plans to grow accounts, managing scopes and budgets, and ensuring the successful execution of integrated marketing programs. What You’ll Do Client Relationship Management Read Less

Job DescriptionJob DescriptionBenefits:
Bonus based on performancePaid time offOpportunity for advancementProfit sharing
Cabinet IQ Charlotte has been growing rapidly over the past two years and we're looking to expand our team. We're a full service cabinet and counter supply and installation company serving homeowners, builders, and contractors in the Charlotte market, handling everything from design and specification to delivery and installation.

We're looking for a detail obsessed Kitchen Designer & Large Account Manager to own the full lifecycle of builder accounts, from reading architectural plans and drawing in 2020 Design, to pricing, spec management, and project lifecycle management. You'll work directly with builders and their staff to spec and price cabinet and counter opportunities, and you'll be the person who consistently follows up to ensure the team never misses a beat! As such, client and vendor relationship management is also a large part of continued success in this role.

This role is equal parts design skill, operational precision, and relationship management. If you thrive on organization, love working in 2020 Design, and take pride in getting every detail right, this is your spot.

What You'll Do
Draw cabinet layouts in 2020 Design from architectural plans, or other supplied materialsAbility to Design with economical Panache - get the most out of a design, recommend changes and spot inefficiencies in Arc plans, creating value for our clients by driving price, function and flow, or creature comforts where they need to go per client.Manage large builder accounts serve as the primary point of contact for PMs and builders through the spec and pricing processBuild and maintain accurate pricing for each projectField measure job sites as needed to confirm accuracyManage the product database keep specs, pricing, and project files organized in a clean folder structureCollaborate with our sales and operations teams to ensure projects move from design to install without gapsSpec homes with builders, walking through selections, options, and upgradesManage workflows from initial pricing and file set up to install completion.What We're Looking For
2020 Design experience is required this is non-negotiable. We will provide the license and computersAbility to read and interpret architectural plans, Hand drawn measurements, et alHighly organized with strong attention to detail you're the type who labels folders, double checks numbers, and keeps clean records without being askedComfortable working directly with builders and project managersExperience in cabinetry, kitchen & bath, or residential construction is a strong plusSelf-starter who can manage multiple accounts and projects simultaneouslyCompensation & Benefits
Base salary + commission structureAdditional Bonuses available for Self-Generated BusinessPTO and paid holidaysHybrid work arrangement

Flexible work from home options available.

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Job DescriptionJob Description

Dealer Account Manager
RPM + DCAT
 

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
 

Your Role

As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.

 

Day-to-Day Responsibilities

Operational Dispatch & Logistics Coordination

Plan and coordinate vehicle transportation activities from pickup through deliveryEvaluate shipment requirements, timelines, and constraints to determine optimal execution plansIndependently resolve service issues, delays, or exceptions to protect customer experienceBalance service expectations with operational efficiency and business priorities

Customer Experience & Account Support

Serve as the primary point of contact for customers via phone and emailProvide proactive updates, manage expectations, and address escalations with professionalismTranslate customer needs into actionable logistics plansDeliver a consistent white-glove experience aligned with DCAT service standards

Systems, Documentation & Communication

Maintain accurate shipment data, notes, and documentation in transportation management systemsCommunicate clearly with internal teams and external partners to ensure smooth executionSupport shipping and receiving processes in compliance with company policies

Judgment, Prioritization & Continuous Improvement

Prioritize competing demands in a fast-paced environment with minimal supervisionApply sound judgment to daily operational decisions impacting customers and carriersIdentify recurring issues and contribute ideas to improve workflows, service quality, and scalability

 

Preferred Qualifications 

Experience in customer support, customer service, or customer experience rolesProfessional phone presence with the ability to communicate clearly and courteouslyStrong computer proficiency and comfort navigating multiple systemsWorking knowledge of vehicles and basic automotive conceptsDemonstrated commitment to delivering high levels of customer satisfactionStrong verbal and written communication skills with the ability to build rapportEffective problem-solving skills and sound judgment in fast-paced environmentsHigh attention to detail with strong organizational and time-management skillsPrior experience in the auto transport industry preferredHigh school diploma or equivalent requiredOffice Hours: Monday - Friday: 8/9am - 6/7pm + alternating Saturdays: 9am - 6pm 

Compensation and Benefits

Base Salary + CommissionBCBS (medical), Delta Dental & VSP (vision)Life insurance, short & long-term disability – paid by usMaternity & Paternity Leave401(k) with generous employer match 

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.

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