Job Summary
We are seeking a detail-oriented, industry-savvy Account Manager to join our team. This individual will be responsible for analyzing client-supplied residential drawings, estimating slab and tile budgets, drawing slab usage in AutoCAD, assisting with material procurement, and meeting with other departments for smooth project transitions. This position offers an exciting opportunity to contribute to all types of residential projects and advance one's career in construction estimating.

Duties

Communicate with homeowners, designers, architects, and builders to ensure an understanding of the residential project's needs and design goals. Develop comprehensive slab and tile estimates by reviewing project plans, specifications, and bid documents. Submit clear Requests for Information (RFIs) if further details are needed. Collaborate with Tithof project managers, the CAD team, and shop manager to fully understand our proposed methods of fabrication and installation. Prepare detailed bid proposals to clearly explain the project scope, additional details, and any caveats. Monitor costs throughout the project and how they compare to the contracted budget. Update estimates as needed based on design changes or internal updates.

Skills

Experience in residential design & construction estimating with an understanding of the stone industry. Proficiency in Excel and Word; Familiarity with AutoCAD. Strong communication skills to effectively speak with clients, design professionals, contractors, suppliers, and industry-partners. Background in managing multiple projects simultaneously with excellent organizational skills. Extreme attention to detail. Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $55,000 - $70,000 Annual
Bonus/Commission: No Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team.

This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. 

We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday.

                

Primary Responsibilities:

Customer Services responsibilities- Full M&R and DSNP training

Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to:BenefitsPolicies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc )Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed)Fulfills material requests for MembersTranslations (company letters, as interpreter to work with other vendors)Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members

Member Services Quality Programs Supports

Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects)Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessionsArrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc)As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star ratingAttend community activities to promote retails

Medicare Growth

Medicare Sales and Enrollment SupportsMust obtain Health license and Complete Medicare certification to support enrollmentEncourage Member referral program after servicingIntroduce plans to Members and Prospects for conversions and new enrollmentsNeed to handle Member conversion applications process and sign-up Medicare prospects as sales back upPromote sales-related seminars and events at retail

              

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experienceMust be 18 years of age OR older3+ years of customer service experience analyzing and solving customer problemsExperience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft OutlookBilingual Fluency in English, Cantonese and MandarinMust be willing to obtain Health license after 6 months of employmentAbility to travel up to 10% on local retail locations as neededMust reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime

           

Preferred Qualifications:

Bilingual Fluency in English, Fuzhouese and ToishaneseHealthcare Industry experience  

                 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

 

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO #RED #RPOLinkedIn

Read Less

This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team.

This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. 

We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday.

                

Primary Responsibilities:

Customer Services responsibilities- Full M&R and DSNP training

Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to:BenefitsPolicies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc )Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed)Fulfills material requests for MembersTranslations (company letters, as interpreter to work with other vendors)Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members

Member Services Quality Programs Supports

Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects)Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessionsArrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc)As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star ratingAttend community activities to promote retails

Medicare Growth

Medicare Sales and Enrollment SupportsMust obtain Health license and Complete Medicare certification to support enrollmentEncourage Member referral program after servicingIntroduce plans to Members and Prospects for conversions and new enrollmentsNeed to handle Member conversion applications process and sign-up Medicare prospects as sales back upPromote sales-related seminars and events at retail

              

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experienceMust be 18 years of age OR older3+ years of customer service experience analyzing and solving customer problemsExperience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft OutlookBilingual Fluency in English, Cantonese and MandarinMust be willing to obtain Health license after 6 months of employmentAbility to travel up to 10% on local retail locations as neededMust reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime

           

Preferred Qualifications:

Bilingual Fluency in English, Fuzhouese and ToishaneseHealthcare Industry experience  

                 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

 

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

#RPO #RED #RPOLinkedIn

Read Less

 

**** This is an outside/field sales position ****
*** Base Pay + Commission ***

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in New York, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Enroll eligible members in UHC Essential PlanBuild and foster relationships with key accounts (provider offices, CBOs, housing, etc.)The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing salesServe as point of contact for members to provide excellent service and enrollment experienceLead pipeline managementResponsible for meeting or exceeding sales and enrollment expectations within assigned territoryConduct product information presentations in multiple settings, including in-home consultationsFunction independently and responsibly with minimal need for supervisionTrack and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systemsProvide input, support and feedback on promotional opportunities, benefits, and other issuesStay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriateAbility to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashionAbility to track a schedule to keep appointments on time and information pertaining to those appointments in timely mannerInput consumer demographics and interactions into company systems as appropriatePerforms other duties as required

Demonstrated Skills:

Execute excellent communication, interpersonal, time management and organizational skillsExcellent relationship building skillsAbility to be compassionate while sellingFunction independently and responsibly with minimal need for supervisionAbility to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experienceIntermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce) Ability to travel locally up to 100% of time within assigned sales territories in this NY market areaAbility to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required

Reside within/commutable distance of their target geography

 

Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Preferred Qualifications:

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territoryExperience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communitiesDemonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Previous outside sales and territory management experienceAct as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respectInsured and dependable vehicle

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. 

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

   

    

#RPO #RED

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"A Day in the Life" video

Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. 

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.  

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, growth metrics.  Responsibilities include maintaining a quarterly outreach cadence through site visits and remote follow-up, vaccination support, assisting with invoice and past-due account follow-up, and helping deliver a responsive, relationship-centered client experience.

If you are located in or within the state of FL, you'll enjoy the flexibility to work telecommute * as you take on some tough challenges.

Primary Responsibilities: 

Client Relationship Management

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growthBuild strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-throughMaintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferencesAct as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions

Growth & Business Development

Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship managementPartner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accountsProactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growthMaintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets

Account Oversight & Operational Support

Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growthMonitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each siteUse available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams

Cross-Functional Collaboration

Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next stepsAssist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothlyEnsure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations

Client Engagement & Education

Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaborationCoordinate client-facing activities such as site visits, outreach, and immunization eventsShare observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities

Performance Metrics (KPIs)

Success in this role will be measured through relationship strength, account retention, outreach consistency, growth,  and operational follow-through across assigned accounts, including:

Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this accountQuarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpointsIssue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concernsBilling Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assignedOnboarding Support: Successful coordination and follow-through for new account transitionsAccount Responsiveness: Timely communication and documented follow-up after visits, calls, and escalationsClient Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship managementScheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territoriesOperational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

4+ years of experience supporting pharmacy or healthcare operations4+ years of experience in pharmacy or healthcare account management, in a client-facing support role6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs

Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Preferred Qualifications:

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accountsLicensed Pharmacy TechnicianExperience with invoice support, billing follow-up, account onboarding, or related operational coordination activitiesExperience coordinating healthcare related events

Proficiency with MS Office

Soft Skills:

Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve  and prioritizeStrong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    

   

#RPO #RED

Read Less

This position is Onsite. Our offices are located at the following:

3210 Chestnut St. Suite 215A Philadelphia, PA 1910411399 16th Ct N Suite 110 St. Petersburg, FL, 33716840 E. 59th Street Suite 1227 Chicago, IL, 60637

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Associate Service Account Manager serves as a key liaison between university departments, students, and health insurance providers to ensure smooth administration of student health plans. This role involves managing enrollment and waiver processes, resolving billing and coverage issues, and supporting service-related campus events. Strong communication and customer service skills are essential for delivering accurate guidance and maintaining positive relationships across all stakeholders.

This position is full time on-site (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid on-site training. The hours during training will be 9:00 am - 5:30 pm CST, Monday - Friday. No PTO during training. 100% attendance is required.

     

Primary Responsibilities: 

Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans Maintains the University Student Health Insurance Administration Tool, which tracks students' annual enrollment and waivers into / out of USHIP Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University's' position on all topics Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers Assist in resolution of any insured and/or provider billing issues Understand and educate students regarding current plan design, policies, and procedures Coordinate and attend on-campus service-related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed as it relates to the student health insurance plan Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company's short - and long - term goals are met as it relates to the student health insurance plan Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovationAny other duties required by the University to assist with the student health insurance plan

     

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

High School Diploma / GED Must be 18 years of age OR older 2+ years of experience in healthcare OR medical insurance operations, including claims processing, benefits verification, enrollment, provider services, OR related functionsFamiliarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Must be located within 25 miles of any of the office locationsAbility to work full time on-site  (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. 

     

Preferred Qualifications: 

1+ years of customer service experience in a higher education environment supporting the student populationExperience with Medical OR insurance terminology Experience with public speaking / presenting information to customers 

     

Soft Skills: 

Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product Ability to improve the customer's experience Ability to conduct presentations within a public format, small or large Ability to maintain positive engagement through written and verbal communication Work effectively in a changing environment Demonstrates diversity awareness 

     

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

     

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

     

     

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

     

#RPO #RED

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Job Title: Personal Lines Account Manager
Department: Personal Lines
Reports To: Agency Management
FLSA Status: Non-Exempt

Position Summary

The Personal Lines Account Manager is responsible for the inside sales and servicing of personal lines insurance accounts. This position is expected to quote and write new business, round existing accounts, and provide ongoing service to assigned clients. The Personal Lines Account Manager is also responsible for handling policy changes, renewals, remarketing, billing and coverage questions, carrier communication, and account documentation within the agency management system.

This position requires consistent attention to detail, prompt follow-up, professional communication, and the ability to manage both sales and service responsibilities in accordance with agency procedures and performance expectations.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the following:

Quote, recommend, and sell personal lines insurance policies to new and existing clients. Follow up on leads, referrals, cross-sell opportunities, and household accounts for the purpose of writing new business. Identify and pursue account rounding opportunities, including umbrella, flood, renters, dwelling fire, recreational vehicle, and other personal lines products. Service and maintain assigned personal lines accounts. Process policy changes, endorsements, renewals, cancellations, reinstatements, and other routine service requests. Review renewals for premium increases, coverage concerns, eligibility changes, and remarketing opportunities. Market and remarket accounts with carrier partners when appropriate or as directed by management. Respond to client questions regarding coverage, billing, claims, and policy servicing matters. Communicate with insurance carriers regarding underwriting, billing, claims follow-up, policy issuance, and related matters. Prepare, process, and provide policy documents, identification cards, evidence of insurance, and other required account documentation. Document all client communications, sales activity, service work, and account transactions in the agency management system. Maintain familiarity with agency carriers, underwriting guidelines, coverage forms, and eligibility requirements. Support agency retention efforts by assisting with accounts affected by premium increases, underwriting actions, or non-renewal situations. Work cooperatively with producers, management, and other staff members to ensure timely and accurate handling of client accounts. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required for the position:

Knowledge of personal lines insurance products, coverages, terminology, and policy servicing procedures. Ability to quote, present, and sell personal lines insurance products. Ability to communicate clearly and professionally with clients, carriers, and coworkers, both verbally and in writing. Ability to prioritize, organize, and manage multiple tasks in a timely manner. Strong attention to detail and accuracy. Ability to exercise sound judgment and maintain confidentiality. Ability to follow agency procedures and documentation standards. Working knowledge of agency management systems, email, and standard office software. Ability to work independently and as part of a team.

Education and Experience

High school diploma or equivalent required. Previous personal lines insurance experience preferred. Previous account management, customer service, or inside sales experience preferred. Experience working in an independent insurance agency preferred. AMS360 experience preferred.

Licenses and Certifications

Active Texas General Lines Property and Casualty license required.

Working Conditions and Physical Requirements

This position is performed in an office environment. Regular use of a computer, telephone, and other standard office equipment is required. The employee must be able to sit for extended periods, use hands for typing and data entry, and communicate effectively in person and by telephone. The position requires regular interaction with clients, carriers, and agency personnel.

Performance Expectations

Meet agency expectations for production of new personal lines business through inside sales activity. Maintain assigned accounts in an accurate, timely, and professional manner. Provide responsive and courteous service to clients and carriers. Maintain proper and complete documentation in the agency management system. Support agency retention and account rounding efforts. Follow agency procedures, carrier requirements, and management direction. Maintain dependable attendance, professionalism, and effective working relationships with others. Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $50,000 - $65,000 Annual
Bonus/Commission: Yes Read Less

Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. Minimum Salary: $55,000.00 Maximum Salary: $64,000.00 Base Salary = $22,000 Projected Commission = $33,000 Quarterly Incentive Plan = $9,000 per year About Liberty At Liberty Coca Cola Beverages LLC, we're committed to creating a workplace that reflects the vibrant communities we serve; where every associate feels valued, supported, and inspired to grow. Our people are our greatest asset, and we invest in them through a culture grounded in safety, integrity, collaboration, and innovation. With competitive compensation, comprehensive benefits (Medical, Dental, Vision, Prescription, 401K and more), and a focus on learning and advancement, we empower our teams to lead with courage, drive results, and foster success. Join a company where you can help us refresh and celebrate the moments of today while creating the possibilities of tomorrow. Summary The route is in Dutchess County. The Account Manager is the primary Coca-Cola contact between Liberty Coke and our customers. and are responsible for building customer relationships along with increasing business by selling and ordering products within his or her sales territory existing customer base. The base salary will be determined by the historical volume of cases sold for a particular route. This position has a commission earning potential based on the number of cases sold in addition to a quarterly bonus incentive (up to $9,000 per year) and the base salary. Responsibilities Executes and closes all sales calls Sells in incremental displays and equipment placements; sells in promotional programs and ensure dealer compliance Stays in connection with sales call, maintains appropriate inventory levels, maintains company assets and point of sale, ensures account meets Company merchandising standards, determines product needs, places and transmits appropriate order in conjunction with existing geographic sales routes Communicates account activities to appropriate parties Transports, replaces and maintains point of sale advertising as appropriate for account Builds, changes and removes product displays; maintaining product signage; cleaning product space and securing damaged or defective product Transports, replaces and maintains point of sale advertising as appropriate for accounts Acts as an Ambassador by providing customer service to consumers and store personnel by answering questions, locating product, and providing assistance as needed Other duties as assigned Qualifications High School or GED (General Education Diploma) required Bachelor Degree preferred 1+ years of general work experience 1+ years previous sales experience required Food/beverage industry experience a plus Ability to handle multiple customer accounts Strong attention to detail and follow-up skills Excellent planning and organization skills Proficient computer application skills Ability to create and conduct sales presentations preferred Valid driver's license and clean driving record within MVR policy guidelines Periodic lifting of 50+ pounds, bending, reaching, kneeling and light merchandising Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. For additional information, please visit our company website at Read Less

Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. Minimum Salary: $80,000.00 Maximum Salary: $89,000.00 Base Salary: $80,000 Quarterly Incentive Plan: $9,000 per year About Liberty At Liberty Coca-Cola, we strive to make our workforce as inclusive and diverse as the communities we serve. Our associates are our asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a culture of growth and innovation. We offer competitive compensation and benefit packages to full-time, regular associates, including Medical, Dental, Vision, Prescription drug plans, 401K with company contributions, paid vacation, company paid holidays, and more. Discover what it means to be energized by a multitude of possibilities and a dynamic team. Join us here at Liberty Coca-Cola Beverages LLC. Summary The Senior Account Manager (HORECA) is responsible for prospecting and managing new customers in the HORECA (hotels, restaurants, cafes) channels. Responsibilities Partners with customers to develop and introduce a sales plan that will generate the desired growths in volume and profitability. Demonstrated ability to be highly strategic, interpersonal and analytical. Performs regular business reviews with customers within territory. Sell-in their day-to-day volumes and implement promotional strategies for the introduction of new brands and packages. Ensures customers are following the agreement set with the company. Interacts with distribution team and communicates with customers on distribution updates. Reviews DOS/Inventory report daily and share inventory status with customers. Works with planning team to guarantee supply chain metrics (IE: OTIF) are satisfactory. Qualifications Ability to travel as needed throughout respected territory Strong presentation skills Ability to sell value, manage sales processes and think critically into covered accounts Five years in sales within consumer-packaged goods industry Demonstrated ability to act autonomously Self-starter, goal oriented, excellent planning skills Four-year degree preferred Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. For additional information, please visit our company website at Read Less

Working at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. Minimum Salary: $50,000.00 Maximum Salary: $59,000.00 Base Salary: $50,000 Quarterly Incentive Target: $9,000 per year About Liberty At Liberty Coca-Cola, we strive to make our workforce as representative and inclusive as the communities we serve. Our associates are our asset, and we are committed to investing in our people, maintaining the highest safety standards, and creating a culture of growth and innovation. We offer competitive compensation and benefits packages to full-time, permanent associates, including: Medical, Dental, Vision, Prescription drug plans, 401K with company contributions, paid vacation, company paid holidays, tuition reimbursement, and more. Discover what it means to be energized by a multitude of possibilities and a dynamic team. Join us here at Liberty Coca-Cola Beverages LLC. Summary The Account Manager is the primary Coca-Cola contact between Liberty Coke and our customers and is responsible for building customer relationships along with increasing business by selling and ordering products within his or her sales territory for an existing customer base. This position will cover designated routes within the territory as needed. Sales Territory: Queens, NY Responsibilities Execute and close all sales calls Sell in incremental displays and equipment placements; sell in promotional programs and ensure dealer compliance Stay in connection with sales call, maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate order in conjunction with existing geographic sales routes Communicate account activities to appropriate parties Transport, replace and maintain Point of Sale advertising as appropriate for account Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed Qualifications High School or GED required/ Bachelor Degree preferred Personal vehicle required (mileage reimbursement provided) 1+ years of general work experience 1+ years previous sales experience preferred Food/beverage industry experience a plus Ability to handle multiple customer accounts Strong attention to detail and follow-up skills Excellent planning and organization skills Proficient computer application skills Ability to create and conduct sales presentations required Personal vehicle able to use for work (mileage reimbursement provided) Valid driver's license and clean driving record within MVR policy guidelines Periodic lifting of 50+ pounds, bending, reaching, kneeling and light merchandising Additional Information Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. For additional information, please visit our company website at Read Less

NOTE: THIS IS AN IN-PERSON ROLE

We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.

As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.

We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.

Must have a clean background and have your own transportation. Career Opportunity with a 125+ Year-old company Average 1st Year $75,000-$105,000 Great Retirement Plan Access to company benefits Weekly Bonus

Key Responsibilities: Service existing client base and manage client relationships. Supervision of team activity and results Train and develop incoming team members on existing systems. Daily reporting of field activity using Salesforce-based CRM Daily focus on client management/growth, training, and leadership development Required Skills / Desired Qualifications: Excellent organizational skills and attention to detail. Strong interpersonal and communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and delegate them when appropriate. Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships. Sales or customer service experience. Self-motivated and goal-oriented mindset. The desire to be active in the community. Knowledge of CRMs (Salesforce preferred). Why Us? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: Here people are ambitious but respectful, high-energy, and treat every member like family. We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture. Grow with Us: Dive into continuous learning and development opportunities Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less

Overview:

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.

 

*Account Managers are targeted to make $86,135+ per year (Base + Commission)*

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

 

In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be  required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

Location: This position will be located in Madison, WI. 

 

Shift: This position will work Monday - Friday, 8am - 5pm. 

Responsibilities:
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events.Perform other duties as assigned.

Qualifications:

Required Qualifications

2+ years of customer service experience.  2+ years of inside or outside sales experience.  Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Experience in successful prospecting and generating leads through cold calling. Access to cell phone. Previous Telecommunications experience. Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities. Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal. Well organized, good time management skills, ability to multi-task and close attention to detail. Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers. Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers. Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices. Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision. Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone. Ability to work effectively with customers at “C” and other levels of management. Confidence coupled with necessary empathy to quickly set any customer at ease. Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience. Ability to work independently or interdependently based upon the circumstances. Must maintain satisfactory sales quotas. Computer literacy (i.e., Excel, Word, email, Internet).

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Read Less

Overview:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. The Senior Account Manager’s primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

 

The Senior Account Manager is a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. This role is responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

 

The Senior Account Manager also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, the Sr AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

 

This role will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).  

 

The Senior Account Manager proactively contacts their customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

 

What’s in it for you?

Uncapped monthly commissionFull Benefits Package – Beginning first day of employmentMedical, Dental, Vision, and Life Insurance3 Weeks Vacation and 2 Weeks Sick TimePaid Holidays401k eligible after 30 days with excellent company matchDiscounted TDS servicesGenerous ramp up period with supplemental income

 

*Senior Account Managers are targeted to make $99,450+ per year (Base + Commission)*

 

Location: This role will be located in the Madison, WI area. 

Shift: This position will work Monday - Friday, 8am - 5pm CT.

Responsibilities:
Manage existing account base.  Meet or exceed the sales and revenue growth goals for services and business systems.  Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities.  Serve as the resource for sales negotiation with existing accounts.  Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage the existing base to ensure we retain and grow these account in the future.  Provide education on the industry, technology and TDS products and services.Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.Take the lead role and manage customer relationship with named accounts.  Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.  Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business. Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals.  Craft and implement a personal action plan.  Report activity and monitor progress on a weekly, monthly, quarterly and annual basis.  Meet regularly with manager to review overall achievement of goals and address gaps.Maintain customer and prospect information, and forecasts utilizing the CRM system. Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts.  Maintain relations with contacts and lead sources, which may include after hours events.Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.Perform other duties as assigned by manager, director or VP.

 

Qualifications:

Required Qualifications

3+ years of customer service experience.3+ years inside or outside sales experience.2+ years of telecommunications experience.Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.Well organized, good time management skills, ability to multi-task and close attention to detail.Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.Ability to work effectively with customers at “C” and other levels of management.Confidence coupled with necessary empathy to quickly set any customer at ease.Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.Ability to work independently or interdependently based upon the circumstances.Must maintain satisfactory sales quotas.

 

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

 

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness Programs

 

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer Time

 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

 

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

 

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. xzbcwsv With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.):
$71,500.00/Yr. - $116,200.00/Yr. Read Less