It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Primary Duties and Responsibilities:
Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special
handling in accordance with standard guidelines and procedures. Updates database master records. Drafts correspondence and responds
to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit
and credit balances on various accounts, resulting in a reallocation or refund of monies to members. Assists in the training of new employees.
Follows internal processing guidelines to ensure compliance with established company policies and procedures. Participates in pilot
programs and projects as assigned. Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash
discrepancies. Keys transactions, balances cash entries, and inputs changes into systems.
Researches and adjusts account balances when misapplication/overpayment of monies occurs. Processes disputed charges, returned bank
items, writes off service fees, extensions, etc. to correct balances and membership dues payment records. Maintains various records on
customer accounts, analyzes data, and prepares reports as required. Analyzes and assists in the resolution of problems within assigned
areas. Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for
participating automobile clubs. Corresponds with and responds to inquiries from member representatives of participating automobile clubs
and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of
information. Performs other duties as assigned.
Required Qualifications
Education:
• High School Diploma or equivalent
Experience:
• processing transactions and posting to appropriate accounts
• investigating and resolving sometimes complex processing problems
• performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages
performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be
required at time of interview)
Knowledge and Skills:
• systems inquiry, data entry, and usage of terminal or personal computer
• basic business grammar and spelling
• business processing procedures
• work within time, productivity, and quality constraints
• maintain accurate records, including accurate logging, coding, and verifying information
• audit records and computer files
• gather data and prepare reports
• perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
• compose routine correspondence, including letters and memos
• use of the telephone regularly to receive and relay information
• operate an adding machine or calculator
• communicate effectively with others in a work environment and with the public
• train less senior staff members in departmental procedures
Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete
training.
• Ability to lift 30-50 Lbs.
Preferred Qualifications
• Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
• Knowledge of basic insurance terminology
• Ability to make discretionary decisions based on existing policy
• Use telephone extensively
• Ability to read a map
• Willingness and ability to work extended or irregular hours, holidays, and/or weekends.
Total Compensation
Hourly rates ranging at $14.42 to 16.02, depending on location.
Work Environment
Reports Monday-Friday to our Charlotte AOB location : 3426 Toringdon Way Charlotte, NC 28212
May require sitting for extended periods
May require stooping and bending in order to perform filing functions
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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