Team Leader, Neurodiverse Solutions
Req number:
R7282
Employment type:
Full time
Worksite flexibility:
Onsite Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Team Leader ready to take us to the next level! If you have supervisory experience in a professional environment and a passion for fostering an inclusive work environment, and are looking for your next career move, apply now.
Job Description
We are looking for a Team Leader to oversee the day-to-day operations of an image verification team within CAI's Toll Division. This team is composed of neurodiverse individuals, and the ideal candidate will bring both operational expertise and a genuine commitment to inclusive leadership. You will serve as the primary point of support, coaching, and accountability for your team - ensuring productivity targets are met while fostering a structured, predictable, and psychologically safe work environment. This position will be Full-Time and Onsite. With employees expected to be located within the Commonwealth of Pennsylvania and work onsite 5 days per week.
Only work authorizations that will not require sponsorship now or in the future will be considered.
What You'll Do
Lead, mentor, and support a team of five neurodiverse image verification specialists in their daily work
Provide clear, consistent, and structured communication of daily goals, expectations, and any changes to workflow or routine
Serve as the first point of contact for team members who need task clarification, accommodations support, or conflict resolution
Proactively identify and address individual team member needs, adjusting coaching styles to suit different communication and learning preferences
Foster an inclusive, respectful, and psychologically safe work environment that allows all team members to perform at their best
Coordinate with HR and management to support workplace accommodations in compliance with ADA and company policy
Oversee daily image verification workflow to ensure the team meets the standard processing rate of at least 350 images per hour at a 99.9% accuracy rate
Monitor individual and team performance metrics, providing real-time feedback and guidance as needed
Assign and balance workloads across team members, accounting for individual strengths and capacity
Identify, document, and escalate repetitive abnormalities or systemic issues discovered during image processing
Ensure all team functions are performed in compliance with established performance measures, quality standards, and client requirements
Assist with onboarding and training new team members on VPS software, scanning equipment, and image processing procedures
Provide ongoing coaching to reinforce accuracy, speed, and adherence to process
Support team members in building confidence and independence in their roles over time
Oversee basic daily maintenance and troubleshooting of microfilm and scanning equipment (high-speed document scanners, flatbed scanners, book scanners, 16mm/35mm planetary cameras, and archival writing equipment)
Communicate repair or non-routine maintenance needs to the Lab Production Lead or appropriate management
Ensure team members have functioning, properly configured workstations at the start of each shift
Provide regular performance updates and operational reports to management
Document team attendance, productivity metrics, and any incidents or concerns in a timely and accurate manner
Serve as liaison between the image verification team and broader management, advocating clearly for the team's needs and successes
What You'll Need
Required:
High school diploma or equivalent
Minimum 1 year of supervisory or team lead experience in a professional capacity, ideally in a data entry, document processing, or production based environment
Demonstrated experience working with neurodivergent individuals, or equivalent training in inclusive workplace practices (e.g., autism spectrum, ADHD, dyslexia, sensory processing differences)
Strong interpersonal and communication skills with the ability to adapt style to diverse needs
Basic PC skills and comfort with productivity and tracking software
Excellent attention to detail and ability to monitor quality and accuracy across a team
Strong organizational and time management skills
Dependable, patient, and solutions oriented
Must have Pennsylvania residency for the duration of working in this role, and be willing to work within the clients facility near Harrisburg, PA
Preferred:
Experience in image verification, document imaging, microfilm processing, or toll/transportation operations
Familiarity with VPS (Vehicle Processing Systems) or similar platforms
Experience coordinating workplace accommodations in partnership with HR
Knowledge of ADA requirements and neurodiversity best practices in the workplace
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.
$55,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
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