Cognizant is a large IT consulting that leverages modern technologies to transform a variety of business operations. We are seeking a Senior Clinical Data Management Analyst who will be responsible for managing clinical trial data. This person should be a clinical data management professional with a thorough understanding of the end-to-end clinical trial study lifecycle. They should be well versed with study setup, conduct, closeout and archival activities. They should also be able to manage clinical study teams and vendors and have their say from a data management perspective. They are ultimately responsible for keeping the data cleaning on track and need to be in a ready position to meet milestones as planned. Please note that this is a hybrid role in Chicago, IL or Florham Park, NJ. Only local candidates that don't need to relocate will be considered.
Role Responsibilities
Review Clinical Study Blueprint (CSB), eCOA Specification (For external vendors), Protocol, eCOA Localization Activities, IRT Specification, IDTS, LAB SOW, Data Transfer Specification, Test Documentations, LAB PSA, Study Specific LAB Test Code list (Master Test Code List Lookup), Data Management Plan, EXECUTIVE DBL Summary Dashboard, EDC Specification (CRF and Edit checks) for oversight and expertiseResponsible for Adding Resources to TESLAOversee Activities that PDM is responsible forHost startup meetings, HOS meetings, vendor oversight meeting (IRT), Study Specific Vendor Oversight Meeting (eCOA)Create Data Cleaning plan, HOS slides, Smartsheet Study Specific Project Plans, Standard Deviation Requests, Data Transfer Specification requests, IDRP ShellSend Start Up Go Live Notification email (EDC, IRT, eCOA, LSH/SAM)Perform Quarterly Query Review processPerform Snapshot, Interim Lock and Final Lock CompletionSend RAND/RNKIT request to vendorSend Milestone completion notification emailsDesired Skills & Experience
At least a Bachelor's Degree in a Life Sciences field is required4-6 years of experience managing clinical trial dataExperience working with Viva & Rave MetadataSalary and Other Compensation:
The annual salary for this position is between $75,000 - $86,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Read LessDirector of Sales - IOA (Intelligent Operations & Automation) - Life Sciences
Location: Boston, MA or New Jersey
IOA Business Unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's Digital imperatives in the market. North America is a high-growth region and IOA is looking at expanding its presence further. Life Sciences operations is one of the fastest growing service lines within IOA (Intelligent Operations and Automation).
To meet IOA's strategic growth objectives of LS operations we are looking for a highly accomplished, results-driven senior sales executive to originate, advance, and close large sales opportunities in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) and IOA Leadership to drive sales and business development in a high growth and highly autonomous environment. This role will have a visible presence within the Life Sciences/Medical Device industry representing Cognizant and our service offerings
Role Summary Title -Director of Sales/Service Line Sales Specialist (SLS)- IOA/BPO TransformationLocation - Boston, MA or New Jersey residents - USA (must live or be willing to relocate)
Travel - Travel will vary depending on customer and prospect requirements.
Summary Job Description:
Define and grow topline growth and improve the go-to-market plans, offerings, and value propositions in MedTech and Health Sciences
Drive sales, P&L growth and pipeline across existing relationships and drive revenue growth and hunting for new logos, building and closing active pipeline on a quarter-on-quarter basis
Build strong internal relationships with IOA Commercial/Offshore Delivery Heads, Cognizant's Market Commercial & Delivery Unit) leadership, and other core leaders.
Key Accountabilities
Closing Sales - The main responsibility and focus of the role will be the growth of our IOA business within NA, Specifically, win new deals in customer account per pre agreed targets.
Sales Plan Creation - A critical early task will be developing and executing a quota growth plan for selected lines of business.
Pipeline Management - Among the critical tasks likely to be featured in the sales plans, are developing the opportunity pipeline, qualifying high priority deals and winning new business in line with agreed targets.
Demand Generation - To work with IOA and Life Sciences Commercial team to identify prospects, create marketing plans and take responsibility to engage new clients in conversation
Proposal Development - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams
Deal Shaping / Pricing Development - Develop creative deal shapes, commercial structures, and pricing proposals as part of a winning sales pursuit. Work closely with the business unit, Commercial Director, Bid Directors, and regional FP&A teams
Market Intelligence - Provide competitive intelligence associated with market pricing and specific competitor strengths, weaknesses, tactics, etc.
C-Level Client Relationship Building - Build relationships across CXO levels in client organizations and developing executive level relationships.
Regular Third-Party Intermediary Interaction - Participate in industry 3rd party seminars, meetings, analyst forums, Cognizant capability presentations, etc. to develop deeper industry connects in relation to our clients and key local IOA intermediaries.
Job Requirements:
Key Competencies
Life Sciences, MedTech, Health Science, or consulting experience is required.
Consistent record of growing business successfully over the years through strong client relationships and a deep understanding of the LS/MedTech industry specifically Medical Device
Demonstrated ability of building sales and account management teams.
Deep understanding of IOA/BPO/LS and able to engage C-level executives in detailed LS deals, solution, transition, and transformation shaping discussions.
Significant international experience required including being conversant in global service delivery models - both shared services and BPS.
Well- developed "rolodex" as well as the demonstrated ability to create strategic partnerships with large and complex organizations.
Ability to operate in a fast-paced entrepreneurial and highly matrixed organization.
Validated ability to guide, influence and develop a wide range of professionals.
Strong problem solving and analytical skills and the ability to "roll up your sleeves" and work with a client to create timely solutions and resolutions.
Qualifications
10+ years of experience in Sales and Business development within Life Sciences, HealthTech, Medical Device industry
Bachelor's/Master's degrees in related field is preferred Global Business Services - Client-facing GBS project experience is preferred.
Professional Contacts - Existing strong relationships with third party advisors, industry analyst, and potential C-level buyers
Matrixed Organization- Experience working in a highly matrixed organization is preferred.
Preferred Experience
MS or MBA degree preferred. Ability to contribute to new business development efforts and to lead multiple tasks in a dynamic environment. Must be detail oriented and able to manage and maintain all facets of complex assignments. Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications. Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.Top Reasons to Join Our Team
Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
Salary and Other Compensation:
The annual base salary for this position is between $198,000 - $218,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
A Good fit for the Cognizant culture
A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
We look forward to hearing from passionate professionals eager to make a difference.
Read LessCognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads. This role is On Site, and all candidates must reside in the United States.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The Autonomous Vehicle Operations Manager will play a pivotal role in driving interpersonal growth, achieving business objectives, and leading high-performing teams. This position needs a leader who can promote client fulfillment, excellence, and collaboration across teams to advance the company's goals.
Responsibilities
Lead and encourage the different teams to achieve business objectives and accelerate organizational growth.Develop and implement initiatives and partnerships that align with business goals.Supervise the implementation of efficient business practices to ensure excellence and continuous improvement at all levels.Develop management protocols and accountability systems to ensure timely execution of operational strategies.Act as the primary liaison for client relations, ensuring outstanding service and satisfaction across all interactions.Build and maintain professional relationships with clients, distributors, and vendors, targeting a high client happiness.Proactively deliver on client expectations by aligning internal teams' performance and efficiency with client goals.Facilitate collaboration among department heads, partners, and delivery teams to develop a unified approach toward achieving corporate objectives.
Desired Skills & Experience:
Salary and Other Compensation:
Applications will be accepted until February 27th, 2026.
The yearly rate for this position is between $68,000.00 - $72,000.00 per year, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.We don't just dream of a better way - we make it happen.We take care of our people, clients, company, communities and climate by doing what's right.We foster an innovative environment where you can build the career path that's right for you.About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
Read LessEngagement Lead & IPA Solution Architect - Insurance Domain (ONSITE)
Location: Newark, NJ
The Cognizant Automation practice focuses on providing Robotic Process Automation, Smart Data Intake, Analytics, Machine learning, Gen AI and Agentic AI solutions for mission critical business and IT processes to major industries globally. It is one of the fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking an Engagement Lead (EL) to manage the automation delivery for a North America-based Insurance customer.
This role will be accountable for establishing, sustaining and growing Cognizant's Automation presence with the customer by ensuring operational and delivery excellence. The EL must also focus on creating value-added long-term partnerships with the client, internal account and market teams.
The right candidate for this role must have proven success with hands-on delivery and program management. Experience in leading the design and implementation of global automation programs with established governance at executive leadership level is a desired skill. They must also understand, appreciate and drive transformation based on business needs, to stay ahead of the competition, as the industry pivots to AI driven Automation.
Success begins with delivery excellence and hence one of the primary expectations from this role is to ensure that we first deliver on our commitments, thereby forging strong and trusted partnerships with the client and account teams.
This person is expected to leverage their combined industry, delivery and transformation expertise, to implement best practices, drive transparency through outcome management, demonstrate intelligent risk management and problem solving to support the client's needs and solve business challenges through intelligent automation.
Goals in this role will include demonstrated delivery excellence, high customer satisfaction scores, meeting margin commitments, opportunities to partner on solutions, expanded presence at the client, referrals, and/or publicly reference-able accounts.
Responsibilities:
Ensure delivery excellence by embedding best practices, outcome management and delivering on our commitments for both implementation and support. Partner with the architects in the customer organization to architect and drive the right fit automation solution to achieve the expected business outcomes Establish, sustain or grow the Intelligent Process Automation capability in the assigned accounts. For example, identify opportunities for interconnected solutions, expand existing capabilities to new business areas, etc. Be a trusted delivery partner and point of contact for the client and Cognizant teams for the automation program/engagement. Ensure contractual commitments are tracked and implemented with reference to delivery. Collaborate with extended delivery teams across the globe.
Required Skills and Qualifications:
Intelligent Process Automation practitioner experience, including the awareness of the high-level architecture, licensing model and key features of UiPath tool. Experience in architecting automation solutions leveraging UiPath AI components like Agent Builder, Autopilot etc. and full-stack technologies like Python are considered a plus. Management experience - Experience in leading and executing global automation programs involving Robotic Process Automation, Smart Data Intake, ML, Gen AI, Agentic AI solutions and Operational Analytics with established governance at exec leadership/steering committee level. Operational Rigor - Demonstrated success and strength in managing across clients and programs to deliver results. This will combine a strong mindset in program and project management, leveraging data to drive objectives and creating strategic plans to deliver results for today while setting-up for continue accelerated growth. Business Acumen - demonstrated experience in leading AI / Automation delivery for Insurance industry preferred. Leadership- Ability to lead and manage a high performing team and support growth and development of team members. This individual will be expected to work with his or her team to continue to grow and develop team members to meet the fast pace demand of the digital and automation space. Influencing skills - Ability to work with those within other teams to collaborate on optimal solutions and outcomes for clients. This individual will be expected to work with teams within the practice, collaborate with other business units and partner with account teams while managing to client expectations and growth strategies. Communication - Demonstrated strength in both verbal and written communication. Ability to clearly message across levels of an organization, including a strong executive presence. Financial acumen - to manage project P&L from an internal standpoint and help guide client in their investment choices from an external facing standpoint. Multi-geo experience and the ability to create effective relationships with offshore teams in a global delivery model. Demonstrated organization skills with proven ability to manage multiple deliverables, drive outcomes and problem solve issues. Exceptional client management skills and experience. Ability to work collaboratively in a virtual and highly-matrixed environment. Willing to travel to client location as per engagement requirement
Salary and Other Compensation:
The annual salary for this position is between $140,000 - $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Read Less
Cognizant is one of the world's leading professional services companies, and we are looking to add Data Processing Specialists to our team in Reno, NV. If you are eager to learn continuously and stay updated on industry trends and new technologies, this is your opportunity!
Responsibilities:
Quickly adapt procedures based on new instructions
Address client queries with timeliness and accuracy, providing information based on sharing guidelines and principles for the requestor
Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, non-receipts, payments, and interest claims that are payable or receivable
Fully investigate cases before requesting corrections or more information
Communicate with stakeholders via calls and emails to ensure timely and accurate resolution.
Engage Subject Matter Experts and leads for issues related to a case or system where additional support is needed
Stay open to mentoring and feedback on employee performance and attend scheduled training for new processes or refresher trainings, complete self-paced courses assigned
Communicate professionally to resolve issues and understand needed information
Contribute to process improvement programs, participate in testing new systems and processes.
Actively engage in team meetings and share ideas
Qualifications:
HS Diploma or GED
Detail-oriented with good interpersonal and time management skills
Strong reading comprehension, communication and analytical skills
Committed to high-quality work with strong focus to complete complex tasks
Able to handle multiple tasks and projects efficiently
Proficient with technology, including using multiple systems and dual monitors
Willing to work overtime as needed
This role requires secondary client background screening, which necessitates a US Passport due to the nature of the work for a federal government client. Please note that successful candidates must meet this mandatory precondition.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future
Hourly Rate and Other Compensation:The hourly rate for this position is between $20.30 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information. Applications are accepted on an ongoing basis.
Cog2025
Read LessCognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Working under the direction of the CTS Project Manager/Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technical support in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus
Preparation work will include: Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:o Writing up pilot project charters
o Documenting and validating operational workflows
o Conducting in-field operator training
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots begin
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Obtaining required devices from inventory and configuring those devices for CTS field operators. In-Field work will include: Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary Conducting and leading in-field data collection. Providing frequent status updates. Addressing any technical issues that occur in the field, including extracting devicediagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.Triaging and performing initial debugging, as well as resolving issues directly whenever possibleDriving resolution of issues by opening and tracking bugs assigned to other CTS or client staffPost-Operations work will include:
Documenting and reporting on: Pilot results Downtimes for different apps, tool issues, and bugs that impact pilot operations Sharing observations/feedback and opportunities for efficiency and automation Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as required Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs Participating in data analysis and extraction as required. Proactively identifying areas for program and workflow improvement. Requirements: BA/BS degree, or min. 2-3 years of relevant testing / support experience is required. Must have 1+ years of QA testing or technical support experience of Mobile Apps Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus) Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather Strong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholders Strong teamwork skills Ability to represent the company in a professional manner Comfort with a fast paced environment Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.o Some US-based travel may be required
o Ability to pass driver history restrictions
Aptitude for learning new technologies Strong organizational skills and superior attention to detail Strong analytical and problem-solving skills Ability to meet deadlines and schedules and be accountable Ability to document testing results in a detailed and organized manner Ability to create or refine processes and identify opportunities for improvement Background and Driving Record No DUI convictions in the past five (5) years No hit and run convictions No driver's license suspensions in the past five (5) years No more than two (2) moving violations or chargeable accidents within past four (4) years Valid US driver's license (no temporary permits) International drivers have 90 days after enrollment date to obtain a US license Have no criminal record Salary and Other Compensation:The hourly rate for this position is $25 - $28 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Read LessCognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Working under the direction of the CTS Project Manager/Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technical support in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus
Preparation work will include: Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requestsWriting up pilot project chartersDocumenting and validating operational workflowsConducting in-field operator trainingReviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staffEnsuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots beginTriaging and performing initial debugging, as well as resolving issues directly whenever possibleDriving resolution of issues by opening and tracking bugs assigned to other CTS or client staffObtaining required devices from inventory and configuring those devices for CTS field operators. In-Field work will include: Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessaryConducting and leading in-field data collection.Providing frequent status updates.Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.Triaging and performing initial debugging, as well as resolving issues directly whenever possible.Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staffPost-Operations work will include:
Documenting and reporting on:Pilot resultsDowntimes for different apps, tool issues, and bugs that impact pilot operationsSharing observations/feedback and opportunities for efficiency and automationVerifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as requiredFollowing up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugsParticipating in data analysis and extraction as required.Proactively identifying areas for program and workflow improvement. Requirements: BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.Must have 1+ years of QA testing or technical support experience of Mobile AppsFamiliarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)Ability to work on feet for several hours and in indoor/outdoor environments during all types of weatherStrong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholdersStrong teamwork skillsAbility to represent the company in a professional mannerComfort with a fast paced environmentDriver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping mallsSome US-based travel may be requiredAbility to pass driver history restrictionsAptitude for learning new technologiesStrong organizational skills and superior attention to detailStrong analytical and problem-solving skillsAbility to meet deadlines and schedules and be accountableAbility to document testing results in a detailed and organized mannerAbility to create or refine processes and identify opportunities for improvement Background and Driving Record No DUI convictions in the past five (5) yearsNo hit and run convictionsNo driver's license suspensions in the past five (5) yearsNo more than two (2) moving violations or chargeable accidents within past four (4) yearsValid US driver's license (no temporary permits)International drivers have 90 days after enrollment date to obtain a US licenseHave no criminal record Salary and Other Compensation:The hourly rate for this position is $25 - $27 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan Read Less