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Safelite
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  • Store Manager In Training  

    - Eagle
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview

    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do

    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.
    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.
    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.
    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth
    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less
  • Store Manager  

    - Seabrook
    The Store Manager leads all retail store operations with a focus on qu... Read More

    The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

    What You'll Get

    Competitive weekly pay and bonus opportunities.

    A benefits package valued at more than $10k . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

    Up to $5,250 annually in tuition reimbursement.

    Paid training and all the tools and resources you'll need to be successful.

    View all our health, wealth and life offerings at .

    What You'll Do

    Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

    Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

    In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

    Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

    Provide world class customer service by responding quickly to client complaints/warranty issues.

    All other duties as assigned.

    What You'll Need

    High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

    Valid state-issued driver's license required.

    3+ years of leadership experience with an innovative approach toward incenting performance.

    3-5 years of experience in retail or service center environments; automotive experience preferred.

    Proficiency with Microsoft Office Suite, web applications, and general office equipment.

    Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

    Comfort working outside in a variety of weather conditions.

    Present a professional appearance and wear personal protective equipment.

    Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Read Less
  • Store Manager In Training  

    - Meridian
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview

    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do

    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.
    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.
    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.
    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth
    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less
  • Store Manager In Training  

    - Nampa
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview

    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do

    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.
    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.
    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.
    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth
    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less
  • Store Manager  

    - Savannah
    The Store Manager leads all retail store operations with a focus on qu... Read More

    The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

    What You'll Get

    Competitive weekly pay and bonus opportunities.

    A benefits package valued at more than $10k . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

    Up to $5,250 annually in tuition reimbursement.

    Paid training and all the tools and resources you'll need to be successful.

    View all our health, wealth and life offerings at .

    What You'll Do

    Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

    Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

    In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

    Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

    Provide world class customer service by responding quickly to client complaints/warranty issues.

    All other duties as assigned.

    What You'll Need

    High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

    Valid state-issued driver's license required.

    3+ years of leadership experience with an innovative approach toward incenting performance.

    3-5 years of experience in retail or service center environments; automotive experience preferred.

    Proficiency with Microsoft Office Suite, web applications, and general office equipment.

    Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

    Comfort working outside in a variety of weather conditions.

    Present a professional appearance and wear personal protective equipment.

    Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Read Less
  • Store Manager  

    - Port Royal
    The Store Manager leads all retail store operations with a focus on qu... Read More

    The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

    What You'll Get

    Competitive weekly pay and bonus opportunities.

    A benefits package valued at more than $10k . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

    Up to $5,250 annually in tuition reimbursement.

    Paid training and all the tools and resources you'll need to be successful.

    View all our health, wealth and life offerings at .

    What You'll Do

    Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

    Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

    In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

    Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

    Provide world class customer service by responding quickly to client complaints/warranty issues.

    All other duties as assigned.

    What You'll Need

    High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

    Valid state-issued driver's license required.

    3+ years of leadership experience with an innovative approach toward incenting performance.

    3-5 years of experience in retail or service center environments; automotive experience preferred.

    Proficiency with Microsoft Office Suite, web applications, and general office equipment.

    Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

    Comfort working outside in a variety of weather conditions.

    Present a professional appearance and wear personal protective equipment.

    Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Read Less
  • Store Manager  

    - Hilton Head Island
    The Store Manager leads all retail store operations with a focus on qu... Read More

    The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

    What You'll Get

    Competitive weekly pay and bonus opportunities.

    A benefits package valued at more than $10k . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

    Up to $5,250 annually in tuition reimbursement.

    Paid training and all the tools and resources you'll need to be successful.

    View all our health, wealth and life offerings at .

    What You'll Do

    Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

    Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

    In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

    Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

    Provide world class customer service by responding quickly to client complaints/warranty issues.

    All other duties as assigned.

    What You'll Need

    High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

    Valid state-issued driver's license required.

    3+ years of leadership experience with an innovative approach toward incenting performance.

    3-5 years of experience in retail or service center environments; automotive experience preferred.

    Proficiency with Microsoft Office Suite, web applications, and general office equipment.

    Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

    Comfort working outside in a variety of weather conditions.

    Present a professional appearance and wear personal protective equipment.

    Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Read Less
  • Store Manager In Training  

    - Boise
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview

    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do

    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.
    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.
    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.
    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth
    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less
  • Store Manager In Training  

    - Saint Paul
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview

    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do

    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.
    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.
    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.
    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth
    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less
  • Store Manager in Training  

    - Worcester
    Does this position interest you? You should apply - even if you don't... Read More
    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

    A Brief Overview
    Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

    What you will do
    PEOPLE LEADERSHIP Team Development and Retention

    • Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

    • Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

    • Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

    • Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

    • Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.

    OPERATIONAL MANAGEMENT Business and Strategy Implementation

    • Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

    • Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

    Store Operations

    • Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

    • Build a culture that prioritizes driving a great, memorable, and easy customer experience.

    • Monitor and address all customer service metrics (e.g., NPS).

    • Identify and remove barriers and obstacles where necessary.

    OTHER Internal Collaboration

    • Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

    Operational Best Practices

    • Implement best practices from the playbook in their store and hold others accountable to do the same.

    • Address challenges and remove obstacles to best practices.

    • Performs repairs and recalibrations, if necessary, to meet customer demand.
    Performs other duties as assigned
    Complies with all policies and standards

    Education Qualifications Bachelor's Degree or equivalent practical experience Preferred Experience Qualifications 4-6 years leadership and supervision experience, preferred Skills and Abilities Ability and willingness to work at multiple locations within a district Ability to travel up to 5% Proficiency with Microsoft Office, web applications and general office equipment. Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Builds Effective Teams

    • Builds trust through intentional relationship building and curiosity.

    • Engages team to create a positive environment, motivated to win.

    • Fosters an inclusive team that promotes safety and wellbeing.

    • Assesses and selects talent, understanding the impact of talent decisions.
    Communicates Effectively

    • Communicates clearly and concisely with empathy.

    • Provides direction and sets clear expectations, ensuring understanding and shared accountability.

    • Actively listens, considers diverse perspectives and addresses concerns urgently.

    Talent & Retention

    • Continuously assesses talent and invests in team development.

    • Continuously coaches with candor for ongoing progress; making talent decisions with pace.

    • Remains flexible and adaptable, championing a dynamic and changing environment.

    Knowing the Business

    • Learns Safelite's growing business model and collaborates with peers.

    • Makes agile decisions to execute action plans, achieving set goals and objectives

    • Prioritizes team safety, health & wellbeing to ensure sustainable business growth

    Focus on the Customer

    • Builds strong customer rapport, anticipating customer needs.

    • Delivers exceptional customer experience.

    • Resolves issues swiftly, displaying situational adaptability.
    Managers Complexity

    • Execute standard processes to enhance team performance.

    • Consistently leverages data and experiences to solve problems effectively & efficiently.

    • Adapt processes as needed for effective execution while adhering to policies and procedures.
    Delivers Results

    • Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

    • Delegates tasks effectively and removes obstacles to achieve results.

    • Holds self and others accountable to deliver results.
    Self-Development

    • Applies growth mindset investing in own development.

    • Actively seeks and incorporates feedback to enhance abilities and effectiveness.

    • Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

    Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

    Li-JF1

    This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

    Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.



    Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

    Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer . click apply for full job details Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany