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Safelite
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  • An auto glass company is seeking part-time remote Contact Center Repre... Read More
    An auto glass company is seeking part-time remote Contact Center Representatives to assist customers through the claims process. The role requires excellent customer service skills, a High School Diploma, and proficiency in using computer systems. Starting pay is $16.50/hour, and the position offers bonus opportunities and a benefits package, including 401(k) matching. Apply if you are willing to work in a structured environment and have a positive attitude. #J-18808-Ljbffr Read Less
  • Store Manager  

    - District of Columbia
    Job Description The Store Manager leads all retail store operations wi... Read More
    Job Description The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You'll Get Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you ll need to be successful. View all our health, wealth and life offerings at What You'll Do Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI s) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned. What You'll Need High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. Valid state-issued driver's license required. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. LI-HC1 This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching Find Open Jobs . Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Read Less
  • Experienced Auto Glass Installation Technician  

    - Bartow County
    If you're an experienced technician looking for your next opportunity,... Read More
    If you're an experienced technician looking for your next opportunity, we encourage you to apply—even if you don't meet every single requirement. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview As an Experienced Auto Glass Technician , you'll serve on the front line of the Safelite customer experience, bringing advanced technical expertise and a strong sense of ownership to every job. This role is ideal for a highly skilled technician who thrives in a fast-paced, hands-on environment and takes pride in delivering high-quality workmanship and exceptional service. You will leverage your deep industry knowledge, along with Safelite's cutting-edge tools, training, and technology, to perform complex repairs, replacements, and recalibrations—both in-shop and through our Mobile Glass Shop services. What you will do Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job. Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing. Proficiently operate Safelite's tools and technologies, including: True Seal, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the Safelite Way of Fitting , work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology. Safely operate company and customer vehicles throughout the workday. Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers. Performs other duties as assigned Complies with all policies and standards What you'll get Competitive weekly pay Earn $5/set of wiper blades when added for customer safety. A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays volunteer days. Program to buy additional PTO or sell unused time up to 16 hours. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you'll need to be successful View all our health, wealth, and life offerings at . Education/ Qualifications High School Diploma GED/Equivalent Preferred Proven experience as an Auto Glass Technician (2+ years preferred) Valid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required Safelite SafeTech™ certification Required Skills and Abilities High School Diploma GED/Equivalent Preferred Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds Ability to stand for extended periods, work in tight spaces, bend and twist body • Ability to use a variety of hand tools and power tools safely and effectively Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues Problem-solving and ability to trouble-shoot issues, independently and collaboratively Ability to read, write and interpret the English language and technical directions Ability to communicate orally (via phone) and written (via computer or other electronic means) Ability to maintain a professional appearance, adhering to Company uniform and PPE policies Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures) This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching Find Open Jobs . Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Read Less
  • Safelite is seeking a Technician Trainee in Kalamazoo, Michigan. This... Read More
    Safelite is seeking a Technician Trainee in Kalamazoo, Michigan. This entry-level position provides comprehensive training to become a proficient auto glass technician, including the Safelite SafeTech certification. Responsibilities include assisting with installations and recalibrating safety systems. Competitive pay starts at $20.25/hour, increasing after certification, along with a benefits package worth over $10,000, including 401(k) with matching, paid time off, and tuition reimbursement. J-18808-Ljbffr Read Less
  • Warehouse Associate II | 2nd Shift  

    - Luzerne County
    Fulfillment Center Associate II The Fulfillment Center (FC) Associate... Read More
    Fulfillment Center Associate II The Fulfillment Center (FC) Associate II prepares our glass for distribution to our field operation teams by performing various functions to meet rigorous shipping timelines to get the right parts to the right team members to serve our customers. What You'll Get Shift: Mon-Fri 3:00pm-11:30pm Pay starting at $21.50/hour + shift premium depending on hours worked: 3pm 11pm + $1.50/hour, 11pm 5am + $2.00/hour Weekly payday on every Friday! Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 in tuition reimbursement per year. Paid training and access to all the tools and resources you need to be successful. Explore our health, wealth, and life offerings at www.safelitebenefits.com. What You'll Do Operate at least one piece of Material Handling Equipment (MHE) such as a forklift, reach truck, or order picker raised to heights of up to 40 feet. Engage in daily warehousing tasks such as pallet breakdown and dunnage preparation. Utilize handheld RF scanners to receive, pick, ship, or locate inventory. Adhere to all safety and Personal Protective Equipment (PPE) requirements. Maintain a secure and clean work area through general housekeeping. Build steel pallets and prepare them for inventory replenishment. Assist with offloading tractor trailers by hand. Fulfill other duties as assigned. What You'll Need Must be 18 years of age or older. To safely operate the order picker and comply with equipment manufacturer specifications and required safety regulations, there is a weight limit set at 300 pounds. If you are hired to operate this equipment, you will need to weigh under 300lbs. Experience with some MHE equipment such as a forklift, order picker, or reach truck. Comfortable with working in various environmental conditions, such as seasonal heat or cold, and staying in a stationary position for long shifts. Strength to perform physical tasks involving repetitive moving or raising of objects weighing up to 35 pounds, occasionally up to 50 pounds. Punctuality and consistent attendance to help your teammates. Positive attitude with a focus on exceptional service. Apply today and start your fulfilling journey! Read Less
  • Auto Glass Installation Technician Trainee  

    - Erie County
    Technician Trainee A Technician Trainee will be trained and educated t... Read More
    Technician Trainee A Technician Trainee will be trained and educated to become a proficient auto glass technician. Upon completing our training program, the trainee will receive the Safelite SafeTech certification and will possess fundamental skills necessary for performing unsupervised glass repair, replacement and recalibrations. The trainee is expected to embody the Safelite Spirit with a can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to customers by completing jobs timely and with the highest quality standards. What you will do: Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including: Observing and assisting in installing and repairing auto glass Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing Providing additional services Read Less
  • Customer Advocate  

    - Miami-Dade County
    Customer Advocate The Customer Advocate is one of Safelite's first imp... Read More
    Customer Advocate The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What You'll Get Competitive weekly base pay starting at $XX/hour. A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you'll need to be successful. What You'll Do Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations. Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills. Review orders from the national contact center and manage dealer part orders and special accounts. All other duties as assigned. What You'll Need High School Diploma/GED/Equivalent required. Experience: 1-3 years telephone operations or business administration experience required. Ability to provide world class customer service in a changing, fast-paced operation. Present a professional appearance and wear personal protective equipment. Ability to travel up to 10%. Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Read Less
  • Customer Advocate  

    - San Francisco County
    Customer Advocate The Customer Advocate is one of Safelite's first imp... Read More
    Customer Advocate The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What You'll Get A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you'll need to be successful. View all our health, wealth and life offerings at www.safelitebenefits.com. What You'll Do Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations. Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills. Review orders from the national contact center and manage dealer part orders and special accounts. All other duties as assigned. What You'll Need High School Diploma/GED/Equivalent required. Experience: 1-3 years telephone operations or business administration experience required. Ability to provide world class customer service in a changing, fast-paced operation. Present a professional appearance and wear personal protective equipment. Ability to travel up to 10%. Base Pay Range Min - Max (in $USD): $19.75 - $30.00 Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices. Read Less

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