Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Help Desk Technician who wants to make an impact in the lives of others.

Purpose and Impact:

The Help Desk Technician is considered a crucial role in the front-line of support for Lutheran Services Florida networks and computing environment. The individual must be agile, willing to learn and think outside of the box in order to operate effectively in an ever-changing technology landscape. Troubleshoot issues and work with other teams to nail down root cause issues and correct them as necessary. Act as the first point of contact in an entry level support position. Provide technical assistance and support for incoming inquires and issues related to computer systems, software, and/or hardware. Respond and perform troubleshooting through diagnostic techniques and pertinent questions via phone, email, walk-ins, remote sessions, and/or the IT support management application.

Essential Functions:

Installs, administers and maintains all hardware (PC's, laptops, thin clients, network devices) and software. Enforce security and anti-virus procedures for all Agency workstations as needed. Document and maintain related procedures, system policies, software configurations, user profiles, etc. Document and maintain incident logs (email, Internet, and web presence downtime; others as defined by supervisor). Recommends and schedules repairs. Maintain a current knowledge of new and existing technologies to ensure the Agency is utilizing lowest cost/most effective technologies. Develop and maintain a network of workstation hardware and software experts that can be utilized to problem solve, recommend new concepts and consult. Provide both on-site and on-line support to LSF users. Review, advise and concur in the acquisition of all related hardware and software. Develop (with Help Desk Supervisor) an implementation plan for all planned tasks under his area of responsibility.

Other Functions:

Performs other similar or related duties as assigned. Physical Requirements: Sitting for extended periods of time (up to 8 hours/day) while working at a computer or answering phone calls. Occasional standing and walking to access equipment, printers, or assist with onsite support. Manual dexterity sufficient to operate a computer keyboard, mouse, phone, and other standard office equipment. Visual acuity to read computer screens, documentation, and technical manuals. Ability to lift and carry equipment (such as laptops, monitors, or small servers) weighing up to 50 pounds. Occasional bending, stooping, or crawling to access cables and hardware in confined or low-clearance areas. Hearing and speech ability to communicate effectively via phone, video call, and in-person. Minimal travel out of town (statewide) as needed, with or without notice. Must have reliable transportation, with liability insurance for business use of the vehicle.

Education:

Associate's degree in a related field or equivalent experience. A+, N+ and Microsoft Certified Professional + Internet (MCP+I) certifications or equivalent experience preferred.

Experience:

One to two years' experience in administration of workstation support in a network environment.

Skills:

Excellent oral and written communication skills. Excellent customer service skills Microsoft System Center Print Management Run diagnostic programs to resolve problems Walk customers through problem-solving processes Hardware and software analysis and problem resolution Customer service Basic understanding of Windows-based PC computing and troubleshooting Basic understanding of networking concepts Onboarding and offboarding of end-users Microsoft Office suites

Other:

Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

Reports to Help Desk Supervisor. Team player with co-workers and central Services office staff. Adherence to Agency policies and management practices. Effective staff management and leadership.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Client Accounting Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

Under general supervision, the Client Accounting Specialist uses knowledge of accounting in handling all phases of refugee funds disbursements, essential housing expenses and required In-kind match contributions for all R&P and MG program clients.

Essential Functions:

Create and document checks for all R&P and MGP clients for three offices Tampa, Miami and Orlando Keep track of the R&P and Matching Grant client's accounting to ensure the clients are not overpaid or underpaid Record all client's financial transactions in accounting spread sheet and IRIS system Enter all matches into the data system per procedures in a timely manner and prepare monthly reports for fiscal department Responsible for the BOA pre-pay cards including recording, re-loading, and reconciliation reports Responsible to submit monthly reports such as check register, voided checks and BOA pre-pay cards Ensure sufficient funds are available to cover client's monthly expenses and required monthly cash assistance Effectively communicate with R&P and MG Programs staff Efficiently use the client's accounting spread sheets, understand and maintain the IRIS system as well as use of the new MIP coding based on the program and locations Complete Weekly Tracking Spreadsheet 2015A Ensure that all guidelines, as specified by ORR and URS are followed and practiced Participate in CQI activities as directed by the Program Manager or Director Complete the Monthly CQI Reporting

Other Functions:

Prepare periodic spreadsheets as needed. Perform other similar or related duties as assigned. All other tasks as required by the Program Manager.

Physical Requirements:

Be able to work at a desk or computer terminal for long periods of time. Stand at photocopier for long periods of time. Be able to use either an elevator or stairs. Light lifting and bending.

Education:

Two-year accounting degree or five years of experience in accounting field.

Experience:

Bookkeeping and computer experience including word processing and ability to create and generate spreadsheets is required. Experience in Microsoft Word and Excel is preferred.

Skills:

The ability to communicate courteously and effectively in person, on the telephone and in writing. The ability to use Word, Excel and/or other similar automated systems. Good organizational skills, time management skills and the ability to handle multiple priorities. Discretion in handling what may be sensitive and/or confidential information is required. Ability to establish and maintain effective working relationships with coworkers and sub offices staff members.

Principal Accountabilities:

Accurate, complete and timely processing of R&P and MG client's funds disbursement. Effective organization of priorities Adherence to agency policies and procedures Team player with coworkers and regional programs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year)
Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others.

Purpose & Impact:

The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency's core values.

Essential Functions:

Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing. Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child. Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced. Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format. Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN. Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary. Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets. Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk. Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members. Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate. Transport children as needed. Ensure that all Independent Living functions are completed as required. Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor. Function as agency on-call Case Manager as scheduled. Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff. Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary. Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans. Organize, prioritize and complete all work assignments by the established deadlines.
All duties are performed in accordance with the following standards:
Courtesy: Treat clients, the public and staff with courtesy, respect and dignity and presents a positive public image. Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work. Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization. Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area. Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Confidentiality: Adhere to all confidentiality rules.

Qualifications

Physical Requirements:

Valid Florida Driver's License and Insurance Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences. Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes. Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed. Certified First Aid/CPR, and crisis intervention.

Education/Experience

Must have a minimum of one year of relevant experience and certified or become certified within one year. Must possess a bachelor's degree in a Human Services field. Degree in Social Work preferred.

Skills/Abilities:

Excellent written and verbal communication skills. Familiarity with and ability to use Microsoft Office programs Word and Excel. Ability to drive both locally and throughout the state in connection with the duties of this position. To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Read Less

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.

Stop and think: how would YOU put our drinks on every table?

Summary:

This role leads our North American Master Data Management (MDM) team, which is comprised of analysts, senior analysts, and managers. The MDM team resides within the larger North American Information Systems team, with this role reporting to the leader of Information Systems. Primary areas of focus are the execution of MDM strategy, people development, and enhancing business value derived from master data through strong data governance and stewardship.

The MDM team is responsible for the product, equipment, customer, vendor, and financial data domains. Key to success in this role is the ability to anticipate obstacles and problem solve preemptively, while effectively managing conflict and risk. This role is charged with driving a culture of continuous improvement through measurement and optimization. As we continue to execute our growth strategy over the coming years, this position will play an active role in owning the master data preparation and migration in support of the integration of acquired businesses to our SAP platform.

Essential Functions: Lead the work activities with full management responsibility for the performance and development of the MDM team. Participate in development and maintenance of data dictionaries, to include identification of business-critical fields. Monitor and extend the peer review program to all data domains Provide reporting coupled with suggested actions to leaders whose teams provide master data inputs, to reduce data quality issues, non-value record maintenance, and process deviation. Identify solutions which improve data architecture, quality, and processes as well as drive the implementation of such solutions. Promote and act to further SAP as the single-version of the truth for master data. Develop understanding of Refresco's data domains and their integration points. Ensure SOX and process controls are adhered to by all team members through active monitoring and review of team's work. Conduct root cause analysis for data quality issues through engagement of technical and business teams to identify, sequence, and implement solutions which prevent recurrence. Identify and manage data cleanup projects to improve data accuracy. Responsible for designing and delivering the Master Data Management technology foundation across the entire company. Develop and implement global data management systems, processes and procedures to ensure data accuracy. Measure progress toward business goals by creating clear MDM program metrics, setting a baseline and linking these metrics to business benefit and data value metrics Serve as lead authority on data governance and stewardship for all data domains. Develop and implement a periodic review, inclusive of robust reporting, of all master data to ensure data is current and accurate across business functions, conforms to business rules, and meets data quality standards. Leadership Responsibilities & Competencies: Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. Supervision may be provided through a team of subordinate supervisors and/or managers. Provides training, direction and instruction and conducts performance evaluations. Provides guidance and training on work standards and expected outcomes. Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations. Competencies: Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. Guided by a process & controls centric mindset. Comfortable operating in a dynamic, complex, and changing environment. Able to work independently, adapting as necessary in a change-oriented culture with multiple projects, shifting priorities, and deadline pressure. Strong balance of technical and people skills, demonstrating excellent communication and interpersonal skills; ability to lead cross-functionally and communicate appropriately with diverse stakeholder groups. Proven ability to learn, transfer knowledge, and stay aware of current industry trends and developments. Proactive approach to system, team, and process effectiveness; with an ability to identify, couple, and sequence continuous improvement solutions in a logically balanced manner. Strong desire to solve complex business problems through understanding of business processes, data architecture, business/resource constraints, and system capabilities. Required Skills: Demonstrated mid-level or above proficiency with MS Office Excel, analyzing and manipulating large datasets. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Strong business aptitude, problem solving and troubleshooting skills. Experience participating in technology implementation projects. Strong analytical abilities with experience extracting data and developing reports in an ERP environment. Deep understanding of how the business cycles of order-to-cash, source-to-pay, plan-to-inventory, and record-to-report are managed in an ERP environment Experience leading an MDM team across multiple data domains Understanding of the business functions of a manufacturing enterprise from a finance, supply chain, or business analysis perspective. Strong understanding of how data is used for reporting and transactional activities. Education and Experience: Bachelor's degree (or significant relevant work experience) and 7 years of relevant professional experience, including 4 years of supervisory experience. 4+ years of hands-on experience as a business or technical user of a large ERP system. Bachelor's Degree in Business, Mathematics, Engineering, Computer Science, Decision Sciences, or similar field of study preferred Experience in manufacturing or similar industry preferred. Experience with SAP MM, IM/WM, PP, and SD preferred. Project management experience leading cross-functional projects. Experience with defining, writing and implementing business processes and data standards. Demonstrated ability to quickly understand complex technical matters as well as the ability to convey to stakeholders. Certification preferred include: CPA, Six Sigma, PMP, APICS, or similar. A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco offers a competitive salary and comprehensive benefits, which include: Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays, Vacation, and Paid Time Off Well-being Benefits Discount and Total Reward Programs Join Refresco TODAY and enjoy a rewarding CAREER!

Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages, Inc. Refresco Beverages, Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Employment agencies that have agreements with Refresco Beverages, Inc., and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees.

Refresco Beverages US, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin . click apply for full job details Read Less

Company Overview

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions-from design and installation to ongoing maintenance and emergency support-helping clients maximize building performance, energy efficiency, and equipment lifespan.

We are looking for a Senior Building Automation Systems (BAS) Programmer with deep Johnson Controls FX experience to help us deliver smarter, more efficient buildings for our clients.

Why You'll Love This Role

Lead programming and commissioning on high profile, technically advanced projects.

Work with Johnson Controls FX systems daily (plus Tridium Niagara, Distech, and more).

Be the go-to technical expert for troubleshooting and optimization.

Collaborate with a team that values innovation, quality, and your expertise.

What You'll Do

Program, configure, and commission BAS systems with precision.

Troubleshoot complex controls issues and guide field teams to solutions.

Partner with engineers to design smarter, more reliable systems.

Train customers to get the most from their building automation.

What We're Looking For

5+ years in BAS programming/engineering.

Proven mastery of Johnson Controls FX (Workbench, Supervisors, Controllers).

HVAC systems knowledge and strong problem solving skills.

Bonus: Niagara N4 or other BAS platform experience.

What's In It for You

Competitive pay + performance incentives

Full benefits package (medical, dental, vision, 401k w/match)

Company vehicle/allowance for field work

Career growth + professional development

A team that respects your skill and your time

Benefits:

Competitive salary based on experience.

Health, dental, and vision insurance.

Paid time off and holiday pay.

Opportunities for professional development and certification assistance.

Equal Employment Opportunity:

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a SSLDC Risk and Compliance Advisor I - Risk Assessment to join our team. In this mid-level role, you will collaborate closely with team leads to strengthen the Secure Software Development Lifecycle (SSLDC) process, with a particular emphasis on Static and Dynamic Application Security Testing (SAST/DAST). Key responsibilities will include conducting monitoring and testing activities, formalizing testing documentation and procedures, working on identified issues to resolution, participating in annual risk assessments, and providing second-line oversight to first-line partners involved in the Compliance Risk Management Program for the Secure Software Development Life Cycle.

The ideal candidate will possess Risk and Control Testing Expertise, with a strong focus on evaluating the operational efficiency of controls. Experience in Third Line Audit or a QA tester background transitioning into a risk and controls career is highly desirable. You must have the ability to conduct detailed Process Walkthroughs & Documentation with first-line teams and assess control operational effectiveness. The capacity to apply Regulatory Guidance to consult and provide insights to business partners. We are looking for someone Proactive in Risk Identification & Solutioning, capable of identifying potential concerns and recommending effective solutions. Experience in IT General Controls (ITGC) Testing alongside operational controls. Prior experience within large, highly regulated financial institutions is required. A CISA or CISM certification is preferred. Finally, candidates must have working knowledge in SSDLC/SDLC and a combination of risk and controls experience within this environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure well-rounded understanding and management of risks according to industry standard process.Implements assigned risk or compliance activities in accordance with enterprise policies and procedures.Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges. Reviews laws and regulations for business impact and makes proposals for awareness and action.May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks.Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies.Actively contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners

What you have:

Bachelors degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.4 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.Risk and/or compliance experience in a highly matrixed environment.Knowledge of compliance laws, regulations, and regulatory expectations.An ability to apply regulatory risk and compliance knowledge to consult and provide guidance.An ability to challenge in business or team settings.Effectively work with internal and external partners in a highly collaborative environment.Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities to recommend data-driven solutions.Proactively identifies potential concerns and recommends solutions.Proficiency with Microsoft Office products including Word, Excel, and PowerPoint

What sets you apart:

Risk and Control Testing Expertise: Experience in conducting risk assessments and control testing, with a strong focus on evaluating the operational efficiency of controls.Audit or QA Background with Risk Focus: Experience in Third Line Audit or a QA tester background transitioning into a risk and controls career.Process Walkthroughs & Documentation: Ability to conduct detailed walkthroughs with first-line teams, document processes, and assess control operational efficiency.Regulatory Guidance: Capacity to apply regulatory risk and compliance knowledge to consult and provide guidance to business partners.Proactive Risk Identification & Solutioning: Proactive in identifying potential risks and concerns, and capable of recommending effective solutions.IT General Controls (ITGC) Testing: Experience in testing IT General Controls (ITGCs) in addition to operational controls.Financial Institution Experience: Experience working within large, highly regulated financial institutions.SSDLC/SDLC & Risk/Controls Domain Knowledge: Experience in the Secure Software Development Lifecycle (SSDLC) or Software Development Lifecycle (SDLC), demonstrating a combination of domain knowledge and risk/controls expertiseSecurity Certifications: Possession of one or more of the following highly preferred certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA).Communication & Collaboration: Excellent communication, interpersonal, and collaboration skills.

Compensation range: The salary range for this position is: $85,040.00 - $162,550.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Other Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a motivated and meticulous SSLDC Risk and Compliance Advisor I to join our team supporting technology groups involved in software development, changes, remediations, and outage management. This mid-level role is responsible for ensuring that all processes are performed accurately, in a timely manner, and in strict alignment to industry frameworks and compliance standards from a risk and compliance perspective. Your responsibilities will include monitoring activities, reviewing technical documentation and metrics (such as availability metrics), and ensuring security assessments are performed. While historically the team has focused on IT Operations aspects like configuration management, assessment management, capacity management, service desk, and monitoring, this role will increasingly focus on the Secure Software Development Lifecycle (SSLDC).

The ideal candidate will possess experience in risk assessment and compliance monitoring within software development and IT operations environments. You should have a deep understanding of IT operations, coupled with practical experience in software development and secure development lifecycle (SSDLC) practices. An ability to integrate security assessments and compliance requirements seamlessly into the SDLC/SSDLC is needed. Strong analytical skills for reviewing technical documentation, processes, and controls are required, along with a comprehensive awareness of relevant regulatory frameworks including OWASP, NIST 800-53, NIST 800-218, and FFIEC guidelines. Prior experience in large, regulated financial institutions is helpful. Superb communication and teamwork skills are a must. Possession of one or more of the following certifications is highly preferred: CISSP, CISM, or CISA.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure well-rounded understanding and management of risks according to industry standard process.Implements assigned risk or compliance activities in accordance with enterprise policies and procedures.Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges. Reviews laws and regulations for business impact and makes proposals for awareness and action.May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks.Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies.Actively contributes in multi-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners

What you have:

Bachelors degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.4 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.Risk and/or compliance experience in a highly matrixed environment.Knowledge of compliance laws, regulations, and regulatory expectations.An ability to apply regulatory risk and compliance knowledge to consult and provide guidance.An ability to challenge in business or team settings.Work with internal and external partners in a highly collaborative environment.Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities to recommend data-driven solutions.Proactively identifies potential concerns and recommends solutions.Proficiency with Microsoft Office products including Word, Excel, and PowerPoint

What sets you apart:

Risk Assessment & Compliance in IT/SDLC: Experience in conducting risk assessments and performing compliance monitoring within software development and IT operations environments.IT Operations & Secure Development: Deep understanding of IT operations, coupled with practical experience in software development and secure development lifecycle (SSDLC) practices.Integrated Security & Compliance: Ability to integrate security assessments and compliance requirements seamlessly into the Software Development Lifecycle (SDLC) and Secure Software Development Lifecycle (SSDLC).Technical Documentation Analysis: Strong analytical skills for reviewing technical documentation, processes, and controls.Regulatory Framework Knowledge: Comprehensive awareness of relevant regulatory frameworks, including OWASP, NIST 800-53, NIST 800-218, and FFIEC guidelines.Financial Institution Experience: Prior experience working within large, regulated financial institutions.Security Certifications: Possession of one or more of the following highly preferred certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA).Communication & Collaboration: Superb communication, interpersonal, and collaboration skills.

Compensation range: The salary range for this position is: $ 85,040.00 - $162,550.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Other Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Digital/Technical Product Management for Omni Enablement, you will lead teams of Digital or Technical Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market in order to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

"GenAI for Contact Center Enablement" Strategy: Define and lead the product vision, strategy, and roadmap for leveraging Generative AI to directly support insurance agents in real-time during customer calls. This includes understanding the unique challenges and opportunities within agent-led conversations and how AI can enhance their ability to provide exceptional service, streamline information access, and improve outcomes.
Automation of Manual Processes: Proven experience in identifying and automating manual processes through digital solutions. This requires a deep understanding of process workflows, the ability to pinpoint inefficiencies, and the expertise to implement technology-driven solutions.
Product Lifecycle Adherence: Strict adherence to and management of the product lifecycle, from ideation and development to launch, iteration, and end-of-life. This ensures that products are delivered systematically and meet defined quality standards.
Attracts, selects, and develops a Digital or Technical Product Management team in the attainment of product and experience goals and objectives.
Manages day to day activities of the Digital or Technical Product Management team or and actively manages resources to ensure optimal efficiency and effective delivery.
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.
Sets new Product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
Applies product management expertise in state-of-the-art digital and technology domains.
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
Collaborates with and influences senior leaders, Digital or Technical Product Managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
3 years of direct team lead or leading matrixed or cross-functional teams.
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
Solid business acumen combined with strong technical and customer experience foundations.
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
Demonstrated people management skills.

What sets you apart:

AI Fundamentals: Understanding of Artificial Intelligence concepts, capabilities, and potential applications within product development and business process automation. This is crucial for leveraging AI to enhance the Agent Desktop, work tools and automate processes.
Contact Center Technology: Experience with contact center technologies is specified. This may relate to customer support for the Agent Desktop, applications or understanding how communication platforms can be integrated or automated.
Roadmap Development: Proven ability to create and manage comprehensive product roadmaps that align with business strategy and technological capabilities. This includes defining timelines, milestones, and feature prioritization.
Prioritization: Strong skills in prioritizing product features, initiatives, and technical debt based on business value, customer impact, and strategic alignment. This often involves using frameworks and data-driven analysis.
Agile Methodologies: Deep understanding and practical experience with Agile development frameworks to drive efficient product development cycles.
Product Vision and Strategy: Ability to define and articulate a clear product vision and overarching strategy that aligns with broader business objectives and technological advancements.
Gather Requirements: Skill in effectively gathering, analyzing, and documenting product requirements from various stakeholders, including business users, technical teams, and customers.
Stakeholder Management: Ability to effectively manage relationships and communication with diverse stakeholders, including navigating dependencies on other platforms and processes. This is critical for aligning efforts and ensuring smooth execution.
Cost-Benefit Analysis: Proficiency in conducting cost-benefit analyses to evaluate the feasibility and potential ROI of new features, automation initiatives, and strategic investments.
Contact Center Experience: Experience specifically within contact center environments, which may inform the approach to user support, customer interaction, and process optimization within the agent desktop and applications.
Automation Technologies: Familiarity with various automation technologies (e.g., RPA, workflow automation tools, AI-driven automation) and their application in streamlining business processes.
Business Strategy Integration: Ability to deeply understand and integrate business strategy into product development, ensuring that technology investments directly support organizational goals.
API Integration: Experience with API design, integration, and management to ensure seamless data flow and interoperability between different systems and platforms.
Product Management: Comprehensive experience in all facets of product management, from discovery and definition to launch and post-launch optimization.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
. click apply for full job details Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Claims Litigation Manager- Auto, you will be responsible for managing moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, Chesapeake, VA, or San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.

Applies intermediate knowledge of claims litigation processes.

Proactively manages litigation and acts as liaison with members, internal and external counsel.

Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.

Represents USAA at mediations, case conferences, and/or trials.

Reviews, audits, and approves legal fees and expenses.

Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.

Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.

Recognizes and solves routine and intermediate issues arising out of legal case management.

Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.

Interacts with membership, attorneys and management to advise on moderately complex litigation.

Ensures members receive high levels of service from themselves and law firm vendors.

May act as an informal resource for team members.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

4 years work experience handling liability and first party claims or progressive experience in litigation.

2 years customer contact experience.

Claims adjusters license in assigned state or ability to obtain license within 3 months.

Demonstrated negotiation and customer service skills.

Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.

Knowledge of P&C policies state laws.

Knowledge of regulatory compliance related to claims and claims litigation.

Experience handling large losses auto, property or commercial.

Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.

2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.

Familiarity with injury claims litigation processes

Experience working injury claims in Missouri, New York, New Jersey, Pennsylvania, Michigan and/or Connecticut

Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Other Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Executive Operational Planning Manager, you will provide support to the Tampa, Florida office General Manager through the prioritization and coordination of key deliverables and activities that get results. You will assist in the development and implementation of strategic and operational plans in support of the Tampa regional campus, and act as a liaison between the General Manager and business leaders both locally and with key partners across the association. You will also assist in being responsible for resource allocation and budget management, ensuring operations are conducted within financial constraints. Providing moderate communications support to the General Manager for internal and external partners, monthly business meetings, events, and compliance requirements, you will demonstrate the ability to work with and influence executive leaders through relationship building, operational efficiency, and fostering a positive work culture. Furthermore, you will possess the ability to adapt quickly to unforeseen challenges and changes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position will be based in USAA's Tampa, FL office located at 17200 Commerce Park Blvd, Tampa, FL 33647.

Relocation assistance is not available for this position.

What you'll do:

Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

Provides advice and mentorship and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of project/program management experience supporting senior level executives, corporate event planning and/or handling executive level communications.

Ability to build positive relationships and to work with all levels within the organization.

Experience developing executive level briefings in support of the Executive Council, CEO and Board of Director deliverables.

Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with complicated deadlines.

Demonstrated ability to handle confidential information.

Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

2+ years in a business operations management, with a consistent track record of successfully leading people, operational functions and implementing strategic initiatives.

Proven experience in leading, motivating, and developing teams to achieve organizational objectives, including encouraging a collaborative environment, empowering staff, and effective delegation.

Compensation range: The salary range for this position is: $93,770.00 - $179,240.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Other Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking an IT/Info Security Risk Management & Governance for Executive team.

This Executive should have expertise in Tech Risk Oversight - SLOD.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte.

Relocation assistance is available for this position

The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business.

Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances.

Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations.

Additional responsibilities include but are not limited to:

Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite.

Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework.

Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge.

Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements.

Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk.

Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

Minimum Education:

Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations.4+ years of people leadership experience in building, leading and/or developing high-performing teams.Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP).Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16).Knowledge of applicable laws, rules, and regulations applicable to financial institutions.Experience making data-driven decisions.Experience working with external agencies and regulators.Broad knowledge of information technology systems and general system development principles.

What sets you apart:

7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services.10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software.3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases.Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making.

Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Management Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Program and vendor management for the vision and dental plans.

Subject matter expert for the wellness and fitness reimbursement programs.

Oversee family building program.

Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings.

Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually.

Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services.

Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers.

Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions.

Assists with raised issues on benefit programs.

Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy.

Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants.

Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs.

Evaluates the efficiency and impact of changes for benefits programs and initiatives.

Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings.

Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations.

Assists with benefit projects and initiatives and serves on cross functional teams.

Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives.

Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources.

Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations.

Experience leading and/or running projects/programs.

Working knowledge of data analysis tools and techniques.

Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.

Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints.

Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans.

Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Healthcare Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The VP, Senior Financial Officer (SFO) for Property & Casualty (P&C) leads a team of professionals accountable for providing strategic decision and operational finance support to the line of business or staff agency. In this role, the SFO supervises the direction, control, and coordination for CFO related activities, including financial planning & forecasting, budgeting, Cost Benefit Analysis, operational efficiency, client relationship support and talent management & development.

In addition, the SFO supervises the system of accounting and financial controls including revenue and expense recognition, accounts receivable and accounts payable. This role develops and reviews both internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. This function is the integral financial resource for line of business or staff agency.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in any of our offices including:

San Antonio, Texas

Plano, Texas

Phoenix, Arizona

Tampa, Florida

Charlotte, North Carolina

Chesapeake, Virginia

Relocation assistance is only available to San Antonio for this position

What you will do: Provides executive leadership for the development and execution of USAAs financial strategy for the P&C line of business by supplying financial insights and aligning with the broader business strategy and regulatory expectations. Leads operations of the SFO team, ensuring effective execution of core financial processes and use of supporting technologies. Communicates clear expectations, roles and responsibilities within the SFO team and supports accountability for operational deliverables. Facilitates the execution of business transformation initiatives and innovation efforts in support of the line of business or staff agencys operational goals and USAA priorities. Leads a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Facilitates the development and execution of the vision, and strategy for the line of business or staff agencys financials for effective operational planning and forecasting, while operating within risk appetite parameters. Assists in identifying and implementing responses to meet business challenges, including projection of regulatory performance and compliance. Collaborates with other CFO functions, control partners, and key collaborators in resolving issues/concerns to mitigate risk. Implements control procedures and monitors financial accounting activitiessuch as asset and liability reserving, revenue and expense recognition, accounts receivable and accounts payableensuring compliance with internal policies and external standards. Applies established quantification techniques for review and control processes to ensure the accuracy of actual and projected financial documents. Leads the financial planning, forecasting, and stress testing impact analysis processes for the line of business or staff agency including budget preparation, reporting, and briefing support. Develops and matures diagnostic, sensitivity and predictive models, analytics, tools and business insights to harness sophisticated finance techniques to advise business and prioritization. Operates within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including ensuring policy exceptions are promptly and effectively assessed and called out for the SFO function. Develops and delivers standardized financial reporting (monthly, quarterly, and annually) on results for assigned area. Responsible for reporting results of operations to senior management. Supports the preparation of internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. Responds to third party requests for information, including Regulators and Rating Agencies. Participates in identifying, measuring, and supervising material financial risks, including facilitating the development, adherence, monitoring, reporting on risk limits and risk limit utilization for the SFO function. Facilitates and maintains a strong internal control environment within the SFO function, including information systems and preventative and detective controls, to effectively lead material risks and ensures adherence to accounting standards. Conducts ongoing financial analysis to identify emerging trendssuch as cost drivers, operational inefficiencies, or loss patterns and engages with management to develop and operationalize plans to improve financial performance or resources stewardship. Ensures long-term financial strength by identifying and quantifying financial risks, collaborating with Treasury to advise capital planning, and ensuring financial objectives align with capital targets. Participates in benchmarking efforts to evaluate financial or operational performance against internal or external comparators. Supports line of business or staff agency and CFO policy, standards and affiliate statement of work updates and revisions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: Bachelors degree in finance, Economics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of progressive related experience developing strategies, leading major initiatives and delivering results within aa sophisticated matrix environment required. 8+ years of people leadership experience in building, leading and/or developing high performing teams. Experience leading cross functional teams and collaborating with key resources and senior level collaborators, influencing decisions, and leading work to achieve strategic goals. Extensive knowledge of the principles and theories of finance, accounting and/or other related business fields and subject areas. Strong background in providing sound strategic decisioning applying financial analysis and data. Executive-level experience with strategic financial planning and forecasting, driving operational efficiency, and synthesizing large amounts of data. Relevant knowledge of inherent risks and inherent risks and substantial knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. In addition to the minimum experience above, this role also needs the following: 5+ years of experience in the Property & Casualty (P&C) Industry experience (Personal Lines) State level financial management P&C capital management experience Experience in launching new insurance products and companies What we offer: The salary range for this position is: $224,250 $403,650.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus . click apply for full job details Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This role on the Consolidation Accounting team is responsible for ensuring accurate financial reporting by reviewing journal entries and account reconciliations, preparing consolidated financial results for internal and external stakeholders, and supporting audits. It requires advanced knowledge of GAAP and Statutory Accounting Principles (STAT), including consolidation accounting, intercompany and complex transactions, and managing the master chart of accounts. The position also involves resolving accounting issues, performing financial analysis, and providing recommendations to leadership on business initiatives and strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

Applies advanced knowledge of Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) and regulatory accounting treatment to complex accounting transactions and shares understanding of key implications.

May assist team members in developing knowledge of various accounting transactions.

Makes recommendations, prepares and communicates processes and procedures, financial results and analysis to internal and external stakeholders.

Assists in resolving accounting issues and makes recommendations to leadership.

Performs in a financial accounting advisory capacity to operational business leaders on matters pertaining to business initiatives or strategies. Collaborates and maintains strong relationships with business partners.

Leads special projects related to financial accounting and coordinates with key stakeholders to ensure timely and accurate completion.

Resolves issues and provides informed, proactive reporting and analysis to enable effective decision making.

Develops and maintains processes, procedures and tools impacting financial accounting that may impact the finance organization.

Facilitates and reviews internal controls to ensure an effective and efficient financial system.

Reviews the work of team members and provides guidance and coaching when issues arise.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree in Accounting, Finance, or related field; OR a Bachelor's degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation.

6 years of relevant work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes or other similar experience.

Advanced knowledge and application of GAAP and STAT or regulatory accounting practices.

Demonstrated ability to partner and communicate effectively with internal and external team members.

Advanced knowledge of financial or accounting data analysis techniques and statistical methodologies.

Advanced knowledge of relevant technical accounting and reporting disciplines.

Advanced knowledge in Microsoft Excel and Word.

What sets you apart:

Consolidation accounting experience.

Intercompany transactions experience.

Certified Public Accountant (CPA) designation.

FCCS consolidation system experience.

General Ledger, GAAP, and STAT accounting experience.

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Accounting & Finance Read Less

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives.

Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.

Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.

Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities.

Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps.

Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership.

Represents USAA at selected public events engaging the military community.

Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations.

Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience.

Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners.

Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy.

3 years of direct team lead or management experience required.

20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer).

Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment.

Strong leadership, communication, and interpersonal skills

Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions.

Experience working with clients/customers to realize business issues and develop a strategy for the businesss direction from the gathered insights.

Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics.

Possession of Military ID card required.

What sets you apart:

Military assignment serving in a senior military leadership position.

Staff and leadership experience serving at a major military command or higher headquarters.

Extensive knowledge of military leadership structure and military installation functions.

Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services.

Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary.

Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.

10-years or more experience engaging the military community.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Preferred Job Industries Government & Military Read Less