Job DescriptionJob Description
Position Summary
Supervise and coordinate all maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, guest rooms, AHUs, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, and electrical substations. Ensure all work meets required standards and is completed efficiently, safely, and according to specifications.
Essential Duties & Responsibilities
Maintenance & Operations
Oversee all maintenance functions for hotel facilities and equipment.Maintain and enforce required operational standards.Develop and manage an ongoing preventive maintenance program.Ensure all projects are completed on time and in accordance with specifications.Assist craftsmen with scheduling, materials ordering, and completing assignments by required deadlines.Inspect equipment, structures, and materials to identify issues and ensure proper functioning.Transfer tools, parts, and supplies between work areas as needed.Disassemble and repair defective equipment; reassemble after repairs.Install or replace machinery, components, and related equipment using hand and power tools.Order new parts to maintain proper inventory levels.Examine and test equipment and components for defects.Perform work within departmental expense plans.
Leadership & Staff Supervision
Supervise assigned employees, including hiring, disciplinary actions, and performance evaluations.Plan, assign, and direct work for engineers and technicians.Conduct ongoing training and ensure new staff are certified as required.Monitor and ensure engineering staff perform to expected service levels.Assist staff with job functions when necessary.Evaluate staffing needs and prepare weekly work schedules aligned with budget goals.Ensure adequate staffing to meet daily business demands.Communicate anticipated business levels daily with all team members.Conduct or ensure attendance at daily line‑ups.Ensure staff maintain full knowledge of hotel services, features, and amenities.
Collaboration & Communication
Work closely with the General Manager and Rooms Manager to coordinate activities.Meet with architects to review blueprints and discuss project details.Communicate with contractors to solicit bids for new construction.Coordinate with construction supervisors on various project phases.Provide accurate and timely communication via phone, email, or in person.Coordinate group requests and operational needs.Accommodate guest requests promptly and follow up within ten minutes.
Safety & Emergency Preparedness
Provide instruction and guidance for guest and employee safety in case of fire or other emergencies.React quickly and effectively in emergency situations involving safety or significant financial impact.Ensure equipment and supply areas remain clean, organized, and in safe working condition.
Administrative Responsibilities
Ensure supplies are ordered accurately and delivered timely.Submit payroll accurately and on time.Complete payroll forecasts according to deadlines.Conduct staff performance appraisals as required.Successfully complete all required training and certification processes.
Required Knowledge, Skills & Abilities
Knowledge
Mechanical: Machines, tools, design, use, repair, maintenance.Customer & Personal Service: Standards, needs assessment, customer satisfaction.Education & Training: Curriculum design, instruction methods, training evaluation.Mathematics: Arithmetic, algebra, geometry, calculus, statistics.HVAC Expertise: Required.Engineering/Maintenance Management: Previous experience required.
Skills
Operation monitoring of gauges, dials, and indicators.Active listening to accurately understand others.Critical thinking for evaluating solutions and approaches.Equipment maintenance and repair using required tools.
Abilities
Control precision for accurate machine/equipment adjustments.Manual dexterity for grasping, manipulating, and assembling objects.Arm‑hand steadiness for sustained manual tasks.Multilimbed coordination.Near vision for close‑range work.Ability to work effectively with a variety of people.Strong problem‑solving and decision‑making in high‑pressure situations.
Work Activities
Inspect work, attend CARE and operations meetings, run calls, and cover overnight shifts as needed.Coordinate projects for The Laurel Hotel & Spa, Food Hall, Rooftop, restaurant, and coffee bar.Operate vehicles and mechanized equipment (forklifts, box trucks, passenger vehicles).Obtain information through observation and communication.Perform general physical activities including climbing, lifting, balancing, walking, stooping, and material handling.
Work Context
Face‑to‑face discussions: Daily (90%)Telephone use: Daily (71%)Hands‑on tool/equipment use: Continual or almost continual (67%)Walking/running: Continual or almost continual (60%)Indoor, controlled environment: Daily (60%)
Work Styles
DependabilityCooperationAttention to detailSelf‑controlIntegrity
Work Values
Relationships: Service‑oriented, friendly, supportive environment.Support: Strong organizational backing and fair policies.Independence: Autonomy, decision‑making authority.Working Conditions: Job security, stability, and good work environment.Recognition: Opportunities for advancement, leadership, and status.
Interests
Realistic: Hands‑on, practical work with tools and machinery.Conventional: Structured procedures, detail‑oriented tasks.Investigative: Problem‑solving, analytical thinking.Enterprising: Leadership, decision‑making, initiating projects.Social: Working with and helping others.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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