Job DescriptionJob Description
Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, and works with the store’s managers to ensure staff is properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.
Job Duties
Management Duties
Supervises the processing of donated goods in a timely and accurate manner while following the production systemFosters team work among management staff to accomplish store goalsCoaches, trains and develops (management) team and oversees the training of store personnelDelegate, as needed, the daily and weekly scheduling of staffAddresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessaryAdministers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources departmentResponsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial resultsResponsible for store revenue goals and budgeted expensesContributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costsEnsures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenueOrganizes work throughout the store in a manner that facilitates effective customer service and a profitable operationEnsures the store's appearance is properly maintainedEnsures compliance with all store policy and procedures, especially in the Store Manual, Safety Manual, and the Employee HandbookTrains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environmentEnsures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent mannerEnsures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill's missionCompletes various administrative duties, including:Communicates transportation needs and concerns with the Area ManagerOpens and closes the store in a timely and thorough mannerReports Facilities issues and problems that need attentionMakes daily depositsBack of Store Duties
Maintain well organized and clean production areaFacilitate the (un)loading of product from/to company trucksTrains employees regarding the processing, sorting, hanging and organization of donated goodsGreets donors and receives merchandise, providing donor with an itemized receipt, if desiredMay remove donations from donor's vehicleBreaks down donation in to appropriate bins of like merchaniseExamines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standardsPlace salable clothing on hangers to meet established quotas. Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped togetherCounts and records pieces of clothing hungAssures production counts are achievedPlaces unsellable clothing in appropriate bins
Front of Store Duties
Trains employees regarding proper register procedures and proper floor layout and placement of productProcesses customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customerAssists customers with shopping needsPulls racks to transfer clothing from the (back) production room to the sales floor and places clothes on the sales floor racksEnsures that clothes are placed on sales racks with similar types of colors of clothingEnsures that the sales floor is kept clean, neat and properly displayedRearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks when they are too fullAssures pulls are completedReports known or suspected and/or theft problems to the Area Manager, Director of Retail or Director of Risk Management, as Required
Other duties as assigned, including travel to other stores on an as-needed basis
Minimum Qualifications
High School or GED preferredMinimum of 2 year prior retail management experience preferred.Two- or four-year degree preferred, or equivalent work experienceDemonstration of team leadership skillsStrong oral and written communication skills, including the ability to read and comprehendAdvanced customer service skillsAbility to promote and be responsible for workplace safetyAbility to handle customer/donor/employee relations (in the absence of a Store Manager)Values diversityProficiency with POS reporting proceduresEnergy and enthusiasm to help othersDemonstrated interest in a career in retailStrong knowledge of financial managementAbility to do basic math calculationsAbility to use a computer/iPad with a basic knowledge of Word, Excel and other Office programs. Must be able to use basic office equipment such as telephone and fax machineAbility to regularly lift up to 10 pounds and occasionally lift up to 50 poundsAbility to work flexible schedule to include weekends, evenings and holidaysReliable transportation and a valid driver's license
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.
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