1036 Beach Blvd. Jacksonville Beach, FL 32250
Job Title: Employment Support Specialist
Department: Good Careers
Reporting to: Good Careers Senior Manager
Date: August 2023
Position Status: Updated
FLSA Status: Non-Exempt
Job Summary:
This position supports the employment specialists to identify employment opportunities for job seekers. Provides assistance to job seekers to ensure that they effectively apply for employment positions.
Minimum Qualifications:
Education
Experience
2 years prior experience in staffing services, HR, and case management or a related field is preferred.
Licensure, Certification,
Other Qualifications
Able to complete assignments within deadlines in fast-paced environment Able to work positively and professionally in both independent and team settings Able to work cooperatively with representatives of various Goodwill divisions, external partners and customers Able to de-escalate and resolve conflict in a positive manner Capable of effectively organizing self, time and responsibilities Able to communicate effectively in written and verbal manner Able to demonstrate understanding of programming, procedures, policies and information technology systems within probationary training period and maintain that mastery over the course of employment Capable of maintaining strict customer and corporate confidentiality Able to enter data into various computer systems at a rate of at least 30 words per minute Must be able to travel to various locations on an as-needed basis
Job Duties
Essential Duties
% of Time
Responsible for assisting applicants seeking employment and/or training, where appropriateEvaluates the appropriateness of job-seeking candidates for identified opportunitiesActs as a liaison with strategic business and community partners as well as employer/trade associations Provides information about the hiring company to potential candidatesCoordinates recruitment options with partners Other duties as assigned.90
10
Supervisory/Decision-making Authority
Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No
Enter the number of direct reports and their position titles: None
PHYSICAL REQUIREMENTS:
Required
StandingSittingWalkingRepetitive Motions (Data Entry)Preferred
HAZARDS:
Housekeeping and/or cleaning agentsSKILL REQUIREMENTS:
Required
Respectful customer relationshipsReadingTyping/KeyboardWord processing softwareOperate office machinery (fax, copier, etc.)Verbal communication (including telephone)Written communication (including composition)Maintain recordsSensitivity to service population’s cultural and socioeconomic characteristicsPreferred
Public speaking/group presentations Organize and prioritize informationTeam-oriented and collaborative interpersonal relationships Read LessResponsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, and works with the store’s managers to ensure staff is properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.
Job Duties
Management Duties
Supervises the processing of donated goods in a timely and accurate manner while following the production systemFosters team work among management staff to accomplish store goalsCoaches, trains and develops (management) team and oversees the training of store personnelDelegate, as needed, the daily and weekly scheduling of staffAddresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessaryAdministers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources departmentResponsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial resultsResponsible for store revenue goals and budgeted expensesContributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costsEnsures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenueOrganizes work throughout the store in a manner that facilitates effective customer service and a profitable operationEnsures the store's appearance is properly maintainedEnsures compliance with all store policy and procedures, especially in the Store Manual, Safety Manual, and the Employee HandbookTrains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environmentEnsures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent mannerEnsures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill's missionCompletes various administrative duties, including:Communicates transportation needs and concerns with the Area ManagerOpens and closes the store in a timely and thorough mannerReports Facilities issues and problems that need attentionMakes daily depositsBack of Store DutiesFront of Store Duties
Trains employees regarding proper register procedures and proper floor layout and placement of productProcesses customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customerAssists customers with shopping needsPulls racks to transfer clothing from the (back) production room to the sales floor and places clothes on the sales floor racksEnsures that clothes are placed on sales racks with similar types of colors of clothingEnsures that the sales floor is kept clean, neat and properly displayedRearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks when they are too fullAssures pulls are completedReports known or suspected and/or theft problems to the Area Manager, Director of Retail or Director of Risk Management, as RequiredOther duties as assigned, including travel to other stores on an as-needed basis
Minimum Qualifications
High School or GED preferredMinimum of 2 year prior retail management experience preferred.Two- or four-year degree preferred, or equivalent work experienceDemonstration of team leadership skillsStrong oral and written communication skills, including the ability to read and comprehendAdvanced customer service skillsAbility to promote and be responsible for workplace safetyAbility to handle customer/donor/employee relations (in the absence of a Store Manager)Values diversityProficiency with POS reporting proceduresEnergy and enthusiasm to help othersDemonstrated interest in a career in retailStrong knowledge of financial managementAbility to do basic math calculationsAbility to use a computer/iPad with a basic knowledge of Word, Excel and other Office programs. Must be able to use basic office equipment such as telephone and fax machineAbility to regularly lift up to 10 pounds and occasionally lift up to 50 poundsAbility to work flexible schedule to include weekends, evenings and holidaysReliable transportation and a valid driver's licenseGoodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.
Jacksonville, FL 32205
Mon - Fri 8:30 AM - 5:00 PM & Sat - Sun 7:00 AM - 3:30 PM
Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
The e-Commerce Fulfillment Associate is responsible for performing a variety of duties that support Goodwill of North Florida's on-line sales of donated items. The incumbent will be assigned a primary role but will be cross-trained in several different areas that may include listing products, taking photographs and fulfilling orders.
Job Duties
Minimum Qualification
High School or GED preferredSome work experience and knowledge of brand names and styles helpfulGood communication skillsMust be able to demonstrate good judgment in recognizing items appropriate for saleAble to follow instructions and comply with policies and proceduresAble to maintain good relationships with coworkers and management and work well in a team environmentMust be flexible and willing to learnData entry and typing skillsMust have basic computer skills including navigating on the internet and web-browingMust be familiar with key Internet sites including eBay and AmazonMust be able to read, write and speak English fluentlyMust be able to lift 50 poundsGoodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.
Read LessTemporary
Mayor’s Youth at Work Partnership Job Coach Job Description
Job Title: Mayor’s Youth at Work Partnership Job Coach
Department: Mission Services
Reporting to: MYAWP Program Manager
Date: 04-02-21
Position Status: New/Part-Time
FLSA Status: Exempt
Job Summary:
The Position
The Mayor’s Youth at Work Partnership (MYAWP) provides high school students work-related experiences that prepare them to succeed in employment. MYAWP aims to strengthen Jacksonville’s workforce and help young people gain the support, educational credentials, and skills needed in today’s and in the future economy. Work sessions are held in the summer, spring and fall. Objectives of the program are for students to gain employment, develop social skills, learn work norms and culture, understand career pathways, build professional networks and learn to manage money. The MYAWP Job Coach is responsible for the supervision of approximately 25-30 students. Duties include: recruiting students into the program, assisting the Program Manager and Lead Job Coach to recruit employers to employ students, monthly reporting in SAMIS, quarterly narrative reports, completion of required trainings, weekly meetings with students, relationship building with students’ employers, assist in student workshops, communication between student and employer, troubleshoot barriers to student’s successful employment to ensure student success and employer satisfaction.
Minimum Qualifications:
Education
Bachelor's Degree required
Experience
Two years working with teens in an educational setting
Licensure, Certification, and/or Registration
Not Applicable
Other
Word, Excel
Job Duties
General
Work with MYAWP Program Manager and Lead Job Coach to recruit and enroll students.
Work with MYAWP Program Manager and Lead Job Coach to identify and establish relationships with potential employers.
Assist to develop, implement and attend workshops for students focused on work-readiness training.
Implement and administer student assessment prior to employment
Prepare and submit required reports.
Essential Duties Managing Student Performance
Assist with MYAWP student enrollment process.
Schedule and attend employer orientation to make on-site visits and conduct a walk-through of site.
Establish a chain of communication with employer and student and ensure all contact information is readily available.
Coordinate external resources to support students (transportation, uniforms, required work attire).
Oversee students’ work attendance and performance.
Identify potential problems and intervene as necessary to ensure student success. This may include leveraging the services of affiliated organizations.
Complete required training to include MYAWP process and expectations, FERPA & SAMIS, data and reporting requirements, emergency management.
Attend weekly meetings.
90% of Time
Other duties as assigned:
Occasional special events and trainings after hours or on weekends
10% of the time
SKILL REQUIREMENTS:
Required
Drive motor vehicle
Maintain records
Sensitivity to low-income population’s cultural and socioeconomic characteristics
Preferred
Personal Qualities and Skills Required
People Development
Ability to motivate students to strive for success.
Knowledge
Experience or educational background, post-secondary education, or social work (e.g., school counselors or college advisors).
Demonstrated experience in working with youth.
Strong understanding and sensitivity to the perspectives of low-income populations.
Strong understanding of affiliate program offerings, including participation requirements and benefits
Leadership
Ability to instill a vision for student success and develop teamwork among all supporting parties.
Ability to develop a mindset of continuous improvement for all students.
Communications
Ability to listen and observe in order to understand the needs of students and employers.
Ability to use spoken communications to establish rapport with and influence all supporting parties.
Ability to write effective performance appraisals and correspondence related to students.
Job Title: Donation Center Attendant (DCA)
Department: Donation Center
Reporting to: DC Manager
Date: 8/2018
Position Status: Updated
FLSA Status: Non-Exempt (Hourly)
Job Summary:
The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.
Minimum Qualifications:
Education
High School or GED preferred.
Experience
Minimum of 2 years prior retail sales/customer service experience preferred.
Licensure, Certification, and/or Registration
Valid Driver's License
Other
Must like to interact with people and be driven to succeedMust have excellent communication skillsEnergy and enthusiasm to help othersAn openness to learn and be a team playerAn excitement for a career in retailAble to handle customer service relationsMust be able to read and comprehendAble to regularly lift up to 50 poundsMust have reliable transportationJob Duties
Essential Duties
% of Time
Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.100%
Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. Greets donors and receives merchandise, providing the donor with a receipt, if desired.Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.May be required to travel to other donation centers on an as-needed basis.Other duties as assignedSupervisory/Decision making Authority
Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ NoEnter the number of direct reports and their position titles: None
PHYSICAL REQUIREMENTS:
Required
StandingWalkingLifting (Up to 50lbs)Carrying (Up to 50lbs)KneelingPushing/Pulling Bending/StoopingReachingTurningRepetitive MotionsMust have reliable transportationPreferred
ReadingColor RecognitionProfessional appearance
HAZARDS:
Housekeeping and/or cleaning agentsProximity to moving mechanical partsSKILL REQUIREMENTS:
Required
Ability to meet highest level of customer satisfactionAttention to detail and organizationRespectful customer relationshipsReliable, responsible, and dependable, and ability to fulfill obligations.Reasoning and logic Sensitivity to service population’s cultural and socioeconomic characteristicsPositive AttitudeAbility to respond to customer correspondence in an appropriate manner.Preferred
Verbal communication (including telephone)Written communication (including composition)Team-oriented and collaborative interpersonal relationships Ability to be sensitive to others' needs and feelings and being understanding and helpful on the jobAbility to accept feedback while dealing calmly and effectively with stressful situations.Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.1036 Beach Blvd.
Jacksonville, FL 32250
Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment. Goodwill Industries of North Florida offers work/life
balance.
Essential Duties
Front of Store Duties
-Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
-Assists customers with shopping needs.
-Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing.
-Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
-Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
-Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
Back of Store Duties
-May remove donations from donor’s car.
-Breaks down donation in to appropriate bins of like merchandise.
-Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards.
-Place salable clothing on hangers to meet established quotas.
-Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together.
-Counts and records pieces of clothing hung.
-Places unsalable clothing in appropriate bins.
Required Experience
-Education: High School or GED preferred
-Experience: No experience required / 1-2 years experience preferred
Required Skills
-Excellent communication skills.
-Energy and enthusiasm to help others.
-An openness to learn and be a team player.
-An excitement for a career in retail.
-Be able to perform basic skills on the register & computer.
-Must be able to read and comprehend.
-Must be able to do basic math calculations using a calculator.
Physical Requirements
-Standing
-Walking
-Lifting (Up to 50lbs)
-Carrying (Up to 50lbs)
-Kneeling
-Pushing/Pulling
-Bending/Stooping
-Reaching
-Turning
-Repetitive Motions
-Skill Requirements
-Respectful customer relationships
-Operation of point of sale/inventory software
-Reasoning and logic
-Maintain records
-Sensitivity to service population’s cultural and socioeconomic characteristics
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.
Read LessJob Title: Donation Center Attendant (DCA)
Department: Donation Center
Reporting to: DC Manager
Date: 8/2018
Position Status: Updated
FLSA Status: Non-Exempt (Hourly)
Job Summary:
The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.
Minimum Qualifications:
Education
High School or GED preferred.
Experience
Minimum of 2 years prior retail sales/customer service experience preferred.
Licensure, Certification, and/or Registration
Valid Driver's License
Other
Must like to interact with people and be driven to succeedMust have excellent communication skillsEnergy and enthusiasm to help othersAn openness to learn and be a team playerAn excitement for a career in retailAble to handle customer service relationsMust be able to read and comprehendAble to regularly lift up to 50 poundsMust have reliable transportationJob Duties
Essential Duties
% of Time
Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.100%
Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. Greets donors and receives merchandise, providing the donor with a receipt, if desired.Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.May be required to travel to other donation centers on an as-needed basis.Other duties as assignedSupervisory/Decision making Authority
Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ NoEnter the number of direct reports and their position titles: None
PHYSICAL REQUIREMENTS:
Required
StandingWalkingLifting (Up to 50lbs)Carrying (Up to 50lbs)KneelingPushing/Pulling Bending/StoopingReachingTurningRepetitive MotionsMust have reliable transportationPreferred
ReadingColor RecognitionProfessional appearance
HAZARDS:
Housekeeping and/or cleaning agentsProximity to moving mechanical partsSKILL REQUIREMENTS:
Required
Ability to meet highest level of customer satisfactionAttention to detail and organizationRespectful customer relationshipsReliable, responsible, and dependable, and ability to fulfill obligations.Reasoning and logic Sensitivity to service population’s cultural and socioeconomic characteristicsPositive AttitudeAbility to respond to customer correspondence in an appropriate manner.Preferred
Verbal communication (including telephone)Written communication (including composition)Team-oriented and collaborative interpersonal relationships Ability to be sensitive to others' needs and feelings and being understanding and helpful on the jobAbility to accept feedback while dealing calmly and effectively with stressful situations.Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Read Less