Job Title: Donation Center Attendant (DCA)
Department: Donation Center
Reporting to: DC Manager
Date: 8/2018
Position Status: Updated
FLSA Status: Non-Exempt (Hourly)
Job Summary:
The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.
Minimum Qualifications:
Education
High School or GED preferred.
Experience
Minimum of 2 years prior retail sales/customer service experience preferred.
Licensure, Certification, and/or Registration
Valid Driver's License
Other
Must like to interact with people and be driven to succeedMust have excellent communication skillsEnergy and enthusiasm to help othersAn openness to learn and be a team playerAn excitement for a career in retailAble to handle customer service relationsMust be able to read and comprehendAble to regularly lift up to 50 poundsMust have reliable transportationJob Duties
Essential Duties
% of Time
Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.100%
Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. Greets donors and receives merchandise, providing the donor with a receipt, if desired.Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.May be required to travel to other donation centers on an as-needed basis.Other duties as assignedSupervisory/Decision making Authority
Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ NoEnter the number of direct reports and their position titles: None
PHYSICAL REQUIREMENTS:
Required
StandingWalkingLifting (Up to 50lbs)Carrying (Up to 50lbs)KneelingPushing/Pulling Bending/StoopingReachingTurningRepetitive MotionsMust have reliable transportationPreferred
ReadingColor RecognitionProfessional appearance
HAZARDS:
Housekeeping and/or cleaning agentsProximity to moving mechanical partsSKILL REQUIREMENTS:
Required
Ability to meet highest level of customer satisfactionAttention to detail and organizationRespectful customer relationshipsReliable, responsible, and dependable, and ability to fulfill obligations.Reasoning and logic Sensitivity to service population’s cultural and socioeconomic characteristicsPositive AttitudeAbility to respond to customer correspondence in an appropriate manner.Preferred
Verbal communication (including telephone)Written communication (including composition)Team-oriented and collaborative interpersonal relationships Ability to be sensitive to others' needs and feelings and being understanding and helpful on the jobAbility to accept feedback while dealing calmly and effectively with stressful situations.Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.1036 Beach Blvd.
Jacksonville, FL 32250
Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment. Goodwill Industries of North Florida offers work/life
balance.
Essential Duties
Front of Store Duties
-Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
-Assists customers with shopping needs.
-Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing.
-Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
-Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
-Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
Back of Store Duties
-May remove donations from donor’s car.
-Breaks down donation in to appropriate bins of like merchandise.
-Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards.
-Place salable clothing on hangers to meet established quotas.
-Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together.
-Counts and records pieces of clothing hung.
-Places unsalable clothing in appropriate bins.
Required Experience
-Education: High School or GED preferred
-Experience: No experience required / 1-2 years experience preferred
Required Skills
-Excellent communication skills.
-Energy and enthusiasm to help others.
-An openness to learn and be a team player.
-An excitement for a career in retail.
-Be able to perform basic skills on the register & computer.
-Must be able to read and comprehend.
-Must be able to do basic math calculations using a calculator.
Physical Requirements
-Standing
-Walking
-Lifting (Up to 50lbs)
-Carrying (Up to 50lbs)
-Kneeling
-Pushing/Pulling
-Bending/Stooping
-Reaching
-Turning
-Repetitive Motions
-Skill Requirements
-Respectful customer relationships
-Operation of point of sale/inventory software
-Reasoning and logic
-Maintain records
-Sensitivity to service population’s cultural and socioeconomic characteristics
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.
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