Altitude Trampoline Park Austell
POSITION SUMMARYThe Security Team Member is responsible for helping maintain a safe, secure, welcoming, and family-friendly environment throughout the park. This role serves as the eyes and ears of the facility by proactively monitoring guest activity, performing safety walks, responding to incidents, and supporting park operations during peak business periods.
The ideal candidate has previous security experience, strong communication skills, and the ability to remain calm and professional in fast-paced situations involving families, children, and large crowds.
KEY RESPONSIBILITIES?? Safety & Security OperationsMaintain active visibility throughout the facility during all operating hours.
Perform routine safety walks and monitor all park areas, including attractions, entrances, exits, and common areas.
Understand and enforce park safety perimeters, policies, and emergency procedures.
Respond quickly and professionally to incidents, guest concerns, disturbances, or emergencies.
Assist with crowd control and de-escalation of guest situations when necessary.
Communicate effectively with park leadership regarding incidents or operational concerns.
Complete biweekly Safety & Security Reports and incident documentation accurately and on time.
Ensure all security protocols and operational standards are consistently followed.
?? Guest Experience & Operational SupportProvide professional and courteous guest interactions at all times.
Assist guests with questions, directions, and park policies.
Support a family-friendly atmosphere while maintaining authority and professionalism.
Work closely with managers and team members to support daily park operations.
Assist with park cleaning, organization, and overall facility upkeep as needed.
Support front-of-house operations during high-volume periods and special events.
Help maintain a clean, safe, and welcoming environment for all guests and team members.
?? SCHEDULING & AVAILABILITYMust be available to work Friday through Sunday.
Must be available during peak operating hours, evenings, and closing shifts.
Flexible availability for special events, holidays, promotions, and park initiatives preferred.
???????? LEADERSHIP & TEAMWORKPromote a team-first mentality focused on safety, guest experience, and operational success.
Work collaboratively with park leadership and all departments.
Reinforce professionalism, accountability, and positive guest interactions.
Maintain a calm, respectful, and solutions-focused approach in challenging situations.
SKILLS & QUALIFICATIONSPrevious security, law enforcement, military, or safety-related experience preferred.
Strong understanding of safety awareness and conflict de-escalation techniques.
Excellent communication and interpersonal skills.
Ability to remain alert, observant, and professional in a high-energy environment.
Comfortable working with children, families, and large crowds.
Ability to follow established protocols and emergency procedures.
Strong teamwork and problem-solving abilities.
Ability to stand and walk for extended periods throughout shifts.
WORK SUPERVISIONReports directly to the General Manager and Assistant General Manager.
Works alongside park leadership and operational teams.
Receives direction, assignments, and performance expectations from park management.
ADDITIONAL RESPONSIBILITIESSupport all departments when operationally necessary.
Assist during special events, promotions, and peak business periods.
Perform additional duties as assigned by park leadership.
ACKNOWLEDGMENT & AGREEMENTBy signing below, you acknowledge that you have read and understand the expectations, responsibilities, and policies associated with the Security Team Member position at Altitude Trampoline Park Austell. You understand that professionalism, accountability, teamwork, and guest safety are essential components of this role.
Employee Name: ___________________________________
Employee Signature: ________________________________
Date: _____________________________________________
Read LessAltitude Trampoline Park-West Jordan is looking for an energetic individual with a passion for guest experience and hospitality to Join our team. We are a high-energy trampoline park dedicated to providing a fun, safe, and memorable experience for guests of all ages. We pride ourselves on maintaining top-tier facilities, excellent customer service, and a strong team environment.
Position Overview: We are seeking a reliable and hands-on Shift Manager with maintenance experience to oversee daily operations and ensure the facility is safe, clean, and fully functional. This role combines team leadership with technical know-how, making it ideal for someone who enjoys both managing people and solving mechanical or facility-related issues.
Key Responsibilities:
Supervise and lead team members during assigned shiftsEnsure all attractions and equipment are operating safely and efficientlyPerform routine inspections and basic maintenance on trampolines, padding, HVAC systems, and other facility componentsTroubleshoot and address minor mechanical or electrical issuesCoordinate with external vendors for advanced repairs when neededEnforce safety rules and company policies to ensure a secure environmentProvide excellent customer service and handle guest concerns or incidents professionallyOpen and/or close the facility, including cash handling and reportingMaintain cleanliness and organization throughout the parkQualifications:
Previous supervisory or management experience preferredHands-on maintenance experience (facility, mechanical, or electrical) requiredStrong problem-solving and troubleshooting skillsAbility to work in a fast-paced, active environmentExcellent communication and leadership abilitiesFlexible availability, including evenings, weekends, and holidaysBasic knowledge of safety standards and proceduresPhysical Requirements:
Ability to stand, walk, and move for extended periodsCapable of lifting up to 50 lbsComfortable working in a physically active environmentCompensation & Benefits:
Competitive hourly wageEmployee discounts and park perksFlexible scheduleJoin our team and help keep the fun bouncing-safely and smoothly!
Read LessAltitude Trampoline Park Jacksonville Beach is looking for energetic individuals with a passion for guest experience to join our team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers.
What You Need
-Excellent communication skills
-Reliable transportation, to and from work
-Completion of in-house safety training
-Work experienced a plus, but not required
A Typical Day
-Communicate and enforce all park regulations and jumping rules in a personable and professional manner
-Remain alert and use all senses while supervising park guests
-Establish and maintain a safe environment for patrons in and around jumping surfaces, foam pits, and other activity areas
-Work as a team with other court monitors and Altitude Trampoline Park employees
Perks
-Flexible schedule
-Competitive Pay
-Work experienced a plus, but not required
Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
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