Job DescriptionJob Description
Top performers deserve top opportunities—come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family-owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers.
Job Summary: The New & Used Car Sales Representative is responsible for selling both new and pre-owned vehicles to customers, delivering exceptional customer experience, and achieving sales volume and gross profit goals. This role involves greeting prospects, conducting needs assessments, presenting vehicle options, managing the sales process from initial contact through delivery, and fostering long-term relationships to encourage repeat and referral business.
What We Offer:
Competitive pay with performance-based opportunities401(k) with company matchHealth, dental, and vision insurancePaid Time OffOngoing training and career developmentOpportunities for advancement within a growing dealership groupA supportive, team-oriented work environmentStability with a long-standing, family-owned companyEmployee events and community involvementThe opportunity to build a long-term career in the automotive industry
Key Responsibilities:
Sell new and used vehicles at volume and gross profit levels that align with dealership goals. Approach, greet, and assist customers entering the showroom or sales lot, responding promptly, build rapport. Ask questions to understand customer needs, preferences, and budget, then recommend appropriate vehicles. Present features, benefits, options, and financing information on new and used vehicles in inventory. Conduct and coordinate test drives, demonstrating vehicle performance, technology, and safety features. Negotiate pricing, terms, and trade-ins to close sales while maintaining customer satisfaction and profitability. Write complete and accurate sales contracts and process all required paperwork in accordance with policies. Ensure delivery of vehicles to customers, thoroughly reviewing features, warranty, and dealership services. Maintain proactive follow-up with prospects and customers to generate repeat and referral
business. Introduce customers to the Finance team for finalizing contracts and optional products. Provide first-rate customer service through the entire sales process, ensuring satisfaction and high CSI scores. Attend product training and sales meetings to stay current on new models, features, and industry trends. Adhere to all federal, state, and local laws and regulations governing the sale of motor vehicles. Maintain a professional appearance and conduct consistent with dealership standards. Support management initiatives related to revenue growth, compliance, and customer satisfaction.Consistently meet or exceed established performance metrics, including but not limited to: units sold, gross profit and sales targets, customer satisfaction scores, follow-up and lead conversion rates. Identify opportunities for improvements to increase efficiency and profitability.Maintain high ethical standards and represent the dealership professionally at all times.Adhere to attendance, scheduling, and timekeeping expectations.Complete all required training, certifications, and compliance courses on time.Excellent verbal and written communication skills, with ability to build rapport quickly. Strong negotiation, closing, and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with automotive CRM software and Microsoft Office tools (preferred).Perform other duties as assigned to support dealership operations.
Work Schedule and Location:
Full Time, minimum 40 hours per week. May include weekends, holidays, bells, back-to-back shifts, early openings, and late closing. Sales schedule maintained and approved by Sales Managers.
Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.
Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers. Apply now!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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