• K

    Talent Generalist, NA People, Warren Plant  

    - Warren
    Job DescriptionJob DescriptionYou’re not the person who will settle fo... Read More
    Job DescriptionJob Description

    You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

    At the KC Warren Plant, we are building more than a manufacturing facility—we are building a High Performance Work System (HPWS) where employees are empowered to make decisions, solve problems, develop new skills, and directly influence business results.
    Our culture is built around shared leadership, continuous learning, accountability, and respect for people. Employees are expected to contribute ideas, challenge the status quo, and work collaboratively to improve safety, quality, reliability, and performance every day.

    The HR Generalist serves as a trusted business partner to manufacturing leaders, providing support across talent acquisition, employee relations, performance management, organizational effectiveness, learning and development, and workforce planning. This role helps build a high-performing, engaged workforce by coaching leaders, developing team capability, supporting organizational change, and fostering a culture of safety, accountability, continuous improvement, and mutual respect.

    In this role, you will:

    HR Business Partnering

    Coach leaders on onboarding, performance management, employee relations, development planning, and career growth.

    Support implementation of people strategies aligned with business objectives.

    Partner with leaders to develop action plans from engagement and culture survey results.

    Talent & Workforce Planning

    Support recruitment activities, hiring events, onboarding programs, and workforce planning initiatives.

    Partner with leaders to identify capability gaps, succession opportunities, and development needs.

    Learning, Performance & Organization Effectiveness

    Support performance management processes and employee development initiatives.

    Facilitate team effectiveness, leader assimilation, and change management efforts.

    Drive continuous improvement through coaching, collaboration, and problem solving.

    Communication & Employee Experience

    Support site communications, recognition programs, engagement activities, and community initiatives.

    Promote a culture of inclusion, accountability, teamwork, and employee ownership.

    Compensation & HR Programs

    Partner with leaders and Centers of Excellence on compensation, retention, and workforce solutions.

    Support implementation of HR programs and corporate initiatives at the site.

    About Us

    Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

    At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

    Led by Purpose. Driven by You.

    About You

    You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.


    You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

    In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

    Bachelor's degree in Human Resources, Business, or a related field.

    Minimum 3 years of HR experience supporting manufacturing, operations, or industrial environments.

    Experience in employee relations, coaching leaders, talent management, and organizational change.

    Strong communication, facilitation, conflict resolution, and problem-solving skills.

    Ability to influence, build relationships, and drive results in a fast-paced environment.

    Experience working in team-based, high-involvement, or High Performance Work System (HPWS) environments preferred.

    Availability to work on-site.

    Total Benefits

    Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
     

    Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

    Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

    Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

    Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

    To Be Considered

    Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

    In the meantime, please check out the careers website.

    And finally, the fine print….


    For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

    The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

    Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. 

    Veterans and members of the Reserve and Guard are highly encouraged to apply.

    #LI-Onsite

    Grade 11/P2: Grade level and / or compensation may vary based on location/country

    This role is available for local candidates already authorized to work in the role’s country only.

    At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. Read Less
  • D

    Purchasing Coordinator  

    - Haines City
    Job DescriptionJob DescriptionPurchasing Coordinator (Temp-to-Hire) –... Read More
    Job DescriptionJob DescriptionPurchasing Coordinator (Temp-to-Hire) – $18–20/hrSource, order, and track materials and supplies to support daily operations.Communicate with vendors to confirm pricing, availability, and delivery schedules.Process purchase orders and maintain accurate purchasing records.Monitor inventory levels and coordinate with production to prevent shortages.Resolve order discrepancies and ensure timely delivery of materials.Enter purchasing data into the company's ERP or inventory system.Assist with general administrative duties and support the purchasing team as needed.Requirements:Previous purchasing, administrative, or inventory experience preferred.Strong computer, communication, and organizational skills.Ability to multitask in a fast-paced manufacturing environment.Proficient in Microsoft Office; ERP experience is a plus.Reliable attendance and attention to detail.Schedule: Monday–Friday, Full-Time
    Pay: $18–20/hour DOECompany DescriptionConnecting Companies with Good Employees, and Employees with Good Companies!!Company DescriptionConnecting Companies with Good Employees, and Employees with Good Companies!! Read Less
  • A

    Customer Care Agent  

    - West Valley City
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - Syracuse
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - Draper
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

    ]]> Read Less
  • A

    Customer Care Agent  

    - Kearns
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

    ]]> Read Less
  • A

    Customer Care Agent  

    - Highland
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

    ]]> Read Less
  • A

    Customer Care Agent  

    - Woods Cross
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

    ]]> Read Less
  • A

    Customer Care Agent  

    - Layton
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - South Salt Lake
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - Cottonwood Heights
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - Sandy
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - West Jordan
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - Bountiful
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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    Customer Care Agent  

    - Centerville
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - East Millcreek
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - Holladay
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - North Salt Lake
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - Taylorsville
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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  • A

    Customer Care Agent  

    - Midvale
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has... Read More
    Job DescriptionJob DescriptionFor over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

    Purpose at Ashley

    Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.

    What You’ll Do

    Delivery Recovery & Issue Resolution

    Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.Track recovery requests accurately across various RFC-specific systems and databases.Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. VIP & Escalation SupportProvide elevated, white-glove service for VIP customers and complex, high-priority orders.Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.Process recovery requests strictly within established response time windows to minimize customer wait times.Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). Cross-Functional Operations & Multi-Channel SupportDeliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.Execute escalation management protocols effectively when issues exceed standard resolution parameters.Maintain a proactive service model focused on issue prevention rather than just reaction.Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. Store & Customer PartnershipServe as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.Complete any additional tasks or special projects assigned by management to support operational goals.Complete any additional tasks assigned by management. 

    What You Bring

    Legally authorized to work in the USAt least 18 years old1-2 years' experience in fast-paced environments, bilingual preferredExcellent phone etiquette, while expressing patience and professionalism with a customer-focused mindsetStrong problem-solving skills, attention to detail while working in a fast-paced environmentExperience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systemsMaintain reliable attendance  Thrive in a team environment

     What’s In It for You

     When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

    Extended health, dental benefits, and vision insurance  Employee Discount from 10% - 30%  Life/Disability Insurance  Flex Spending Account  401K  Paid Time Off

    Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs. 

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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