Job DescriptionJob Description
Lead sales and marketing efforts at Hilton Easton; Hilton. Work with the General Manager to provide the development of business to ensure the necessary bookings needed for a successful and profitable operation. Thorough knowledge of staff, competition, market and technical expertise, provide assistance and consultations in all matters pertaining to Sales and Marketing to generate total forecasted revenues for the year.
ESSENTIAL FUNCTIONS:
Responsible for financial revenue success.
Assist in Development of annual budget, together with the hotel revenue team to determine revenue strategy; mix of sales between transient/group and ADR growth.Reforecast revenues and sales expenses in P3 on a monthly basisOversee Contract account and build a strong relationship. Complete all Transient RFP’s and participate in rate structure.Actively participate in weekly Revenue management meetings.Analyze STR performance, focus on increasing RevPAR year over year.Monitor Transient account production, approve annual rate increases.Utilize tools; such as, Agency360, Demand360, and OTA Insight to understand market performance.Assist in creating booking strategies, rate strategies, free sell policy and monitor booking pace. Adjust strategies to achieve budgets.Reduce group liability as much as possible, ensure contract is reviewed annually.Review and approve
business as well as concessions, ensure cut off dates are monitored and if necessary collect attrition or cancellation fees.Work with Sales Team to Develop a
Business Plan for each market segment that position our hotels to achieve desired results.Ensure there are selling strategies against each hotel in our competitive set.Follow up on action plans with each manager to ensure they are set up to achieve their goals. Modify plans to be nimble with changing conditions.Assist in creating an expense budget for the year with ROI on actions; such as, trade shows, client events, marketing initiatives with third parties etc.
Lead Sales and Catering management team. Create an atmosphere that is high energy, sales focused and driven to achieve results.
Establish quarterly and annual booking and solicitation goals. Monitor results, calculate bonuses earned and paid timely.Hold regular meetings with Hilton and sister hotels to ensure transparent communication with the team; weekly sales meetings, group pick up meetings, stand up meetings and one on ones.Develop strong sales managers. Encourage participation in any training available via the hotel Brands and industry associations.Celebrate successes!To ensure the hotels success, hold managers accountable for results; monitor bookings, timely response to leads, maintaining relationships with their clients, and prospecting calls.Execute annual reviews.
Ensure hotels stay top of mind by leading marketing efforts.
Make sure social media campaigns are developed and executed; Facebook, Instagram, and The Knot.Respond to Social Media comments ensuring hotel is viewed positivelyOversee both Brand and vanity website. Ensure content is current; photography and video images as well as hotel promotions. Work with hotel teams to develop packages creating landing pages, banner ads, Targeting etc.
Maintain strong positive relationships within all aspects of the market
Develop rapport with key clients both transient, group, and meeting planners.Work with Hilton National Sales Managers to leverage their relationships with our clients.Ensure hotels are networking with industry associations; such as; MPI, ASAE, and PCMAEnsure hotels have a strong presence in local community; Experience Columbus, Hotels in competitive set, and Easton Town Center.Hold client events regularly showcasing the propertyMonitor SALT and Meeting Planner feedback.
Participate in total hotel leadership and smooth operation.
Develop systems to foster communication between departments to deliver outstanding memorable events; such as, timely BEO distribution, Sheets Meetings, Turnover Sheets, Group Resumes, attend staff meetings and daily stand-up meetings.Actively work with hotel resolving client disputes working with all parties to come to best possible outcome for hotel.Follow accounting processes with Yardi purchase orders and invoices.Be a positive impact on hotel culture, building rapport with team members throughout the hotel, actively participate in team member events ensuring our team members are appreciated and focused on delivering excellent guest experiences.Participate in Executive Committee meetings assist in steering the hotel operation to successfully follow Olshan Properties Mission Statement.Partner with our key vendors maintaining our systems; such as, Amadeus (Delphi FDC), Cendyn, Cvent, Meeting Broker, Hilton Content Gateway, and Fourwinds Interactive
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions. The percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of travel industry, current market trends and economic factors.
Extensive skill in development and delivery of sales presentations.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions. Ability to sit for extended periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to delegate effectively and lead a team.
Knowledge of training techniques. Ability to develop and train team members and accomplish goals in a timely manner.
Knowledge of Nexus Payable Systems
Possess a friendly, personable, outgoing demeanor.
Ability to maintain strong organizational habits.
Ability to promote and sell hotel meeting space, outlets and rooms to potential clients.
Ability to life up to 30 lbs.
Knowledge of HotSOS systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Education: Bachelor’s degree in marketing, hotel management or general business.
Experience: At least eight years in hotel sales with at least three years also in marketing.
Licenses or certificates: None needed.
Grooming: All team members must maintain a neat, clean and well groomed appearance per Team Member Handbook.
Other: Additional language ability preferred.
Olshan Properties/Hilton Columbus at Easton is an Equal Opportunity Employer.
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