Job DescriptionJob DescriptionPosition Summary

The HR Coordinator provides critical administrative, recruitment, and data management support to the Human Resources department. This role is responsible for ensuring the accuracy, integrity, and timely processing of HR and recruitment information, which directly impacts payroll, compliance, employee records, and operational workflows.

This position requires a high level of attention to detail, organization, discretion, and the ability to manage multiple priorities in a fast-paced environment.

Key ResponsibilitiesRecruitment & Hiring Support

• Coordinate and schedule candidate interviews with hiring managers and leadership
• Ensure candidates meet minimum job qualifications prior to interview scheduling
• Prepare, review, and issue offer letters with strict accuracy (rate, position, company, terms)
• Maintain recruitment trackers and hiring status reports with real-time updates
• Communicate professionally with candidates regarding interviews, documentation, and next steps
• Monitor recruitment pipelines and escalate delays or issues promptly

HR Data & Documentation Accuracy

• Enter and maintain employee records in HRIS / payroll systems
• Ensure accuracy of compensation data, hire dates, employment classifications, and personal details
• Process new hire documentation and onboarding records
• Support payroll-related data verification (direct deposit, status changes, etc.)
• Review HR documentation for completeness and correctness before submission
• Identify and correct discrepancies proactively

Administrative & Compliance Support

• Maintain organized HR files and documentation systems
• Assist with audits, reporting, and compliance documentation as required
• Support benefits administration and employee record updates
• Ensure confidentiality of sensitive employee information
• Follow established HR procedures, workflows, and approval processes

Coordination & Communication

• Serve as a coordination point between HR, hiring managers, payroll, and leadership
• Utilize professional written communication (email / messaging) as primary workflow method
• Escalate issues, missing information, or uncertainties early
• Avoid workflow disruptions by adhering to communication and approval protocols

Required Qualifications

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Prior experience in HR, recruitment coordination, or administrative support strongly preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks with accuracy under deadlines
• Proficiency in Microsoft Office / Google Workspace
• Experience with HRIS, payroll systems, or applicant tracking systems preferred
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion

Critical Success Factors

Success in this role requires:

• Exceptional accuracy and attention to detail
• Strong time management and prioritization
• Ability to follow structured processes and workflows
• Professional communication and judgment
• Reliability and accountability

Errors in this position can directly impact employee pay, compliance, and company operations.

Work Environment & Expectations

This is a fast-paced, deadline-driven role supporting active recruitment, employee records, and HR operations. The HR Coordinator must be able to work efficiently, remain organized, and maintain a high standard of precision and professionalism.

Equal Employment Opportunity Statement

As per Executive Order 11246, Section 503, and VEVRAA, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Read Less

Job DescriptionJob Description

We are looking for a part time detail-oriented Sales Assistant to support the move-in process for residents at a newly established retirement community in Nocatee. This position requires excellent organizational skills, customer service expertise, and proficiency with tools such as Microsoft Office and DocuSign. This Contract-to-permanent role offers the opportunity to demonstrate your skills and transition into a long-term position.

Responsibilities:

• Coordinate and manage the move-in process for residents, ensuring all required steps are completed efficiently.

• Provide exceptional customer service to residents and their families, addressing inquiries and concerns promptly.

• Utilize Microsoft Office and DocuSign to handle documents, contracts, and other administrative tasks.

• Conduct guided tours of the community to showcase its features and benefits.

• Schedule appointments, follow-ups, and move-in dates with precision and attention to detail.

• Maintain accurate records and documentation related to resident move-ins.

• Collaborate with team members to ensure seamless communication and coordination.

• Assist in creating a welcoming and supportive environment for new residents.

• Ensure compliance with company policies and procedures throughout the move-in process.

• Proficiency in Microsoft Office Suites, including Excel, Word, and Outlook.
• Experience with DocuSign or similar electronic signature platforms.
• Strong customer service skills with a focus on empathy and communication.
• Ability to handle scheduling and organizational tasks with accuracy.
• Previous experience in a healthcare, social assistance, or similar industry is preferred.
• High attention to detail and ability to manage multiple priorities.
• Excellent interpersonal skills for interacting with residents, families, and team members.
• Ability to work independently and as part of a team in a fast-paced environment. Read Less

Job DescriptionJob Description

Leo Tech LLC is a certified woman-owned small business started in 2015 by Melody Vansandt. She has over 24 years of experience working as a Defense Contractor and Consultant and has held positions as Director of Pricing, Contracts Manager, Program Manager, and EVM Manager.

After decades of hard work in contracting and program management, she realized she wanted to form a company that genuinely cared for its customers and employees. Since then, her goal has been to treat her customers and employees how she would want to be treated. She has learned what does and doesn't work through personal experience and never wants to be a President/CEO who doesn't know her people.

She encourages employees to contact her if they ever want or need to; therefore, she keeps her cell phone number in her email signature. She wants Leo Tech to feel like a family and for everybody to reach their full potential. She wants to empower employees and help them succeed professionally and personally, but she never wants to limit an individual's growth. There are endless possibilities and opportunities for success when people work together toward a common goal honorably and compassionately.

Leo Tech's leadership has over 25 years of experience serving in worldwide geographical locations. Since its inception, Leo Tech has been a Prime Contractor on all 25+ contracts. Our Corporate and Personal Experience illustrates our ability to respond efficiently to all mission requirements and contingencies.

What we offer:

Knowing that the employees are the lifeblood and reason Leo Tech exists, we offer full-time employees many benefits that other companies may not, including medical, dental, vision, Telemedicine, short- and long-term disability, and voluntary life insurance. All full-time employees receive a $50,000 company-paid Group Life Insurance policy. We have a 401K plan for employees to contribute. All full-time employees also received Eleven (11) paid Government holidays per year. Employees earn 80 hours of vacation annually and can accrue up to 56 hours of sick time each year.

*** CONTINGENT ON CONTRACT AWARD ***

JOB TITLE: QUALITY & SAFETY MANAGER

JOB PURPOSE:

Authority to act on all matters relating to the daily operations of the contract.

Ensure quality and safety of an Equipment Support Services (ESS) Contract that includes an Equipment Maintenance, Repair with Corrosion Prevention and Control (abatement and repair) program. Some of the services include operational repairs, maintenance (preventative and corrective) services, corrective repairs, washing, spot painting, corrosion prevention and repair for all Civil Engineering Support Equipment (CESE), Civil Engineer End Items (CEEI), Material Handling Equipment (MHE), Weight Handling Equipment (WHE), support vehicles, and Containerized Base Camp Facility items located at Naval Base Guam, Guam (NBG), or various locations off NBG, but still on the island of Guam. 

One of the primary duties and responsibilities is to prepare and enforce the Contractor's safety program on this contract.

JOB DUTIES AND RESPONSIBILITIES:

Must be fully knowledgeable of all safety, environmental, and energy requirementsMust speak, read, and comprehend English to the extent they can perform the contract requirements and comply with installation emergency proceduresMust be on-site during the Government's regular working hours and must be available on-site within two hours after the Government's regular working hoursEnsure the requirements of 29 CFR 1926.16 are met for the projectThe Quality & Safety Manager or equally qualified alternate must always be on-site when work is being performed to implement and administer the Contractor's safety program and government-accepted Accident Prevention Plan.Experience with operational repairs, maintenance (preventative and corrective) services, corrective repairs, washing, spot painting, corrosion prevention and repair for all the Naval Facilities Engineering Systems Command (NAVFAC) Engineering and Expeditionary Warfare Center (EXWC).

REQUIRED QUALIFICATIONS:

Minimum of a high school diploma  Must meet the requirements of EM 385-1-1 Section 1Training, experience, and qualifications must be as required by EM 385-1-1 paragraph 01.A.17, entitled SITE SAFETY AND HEALTH OFFICER (SSHO), and all associated sub- paragraphsMust have completed five years of satisfactory experience in preparing and enforcing safety programs on contracts of similar size and complexity in the past or three years' experience if a Certified Safety Professional (CSP) is obtained or safety and health degreeMust have completed the OSHA 30-hour construction safety class or equivalent and maintain competency through 24 hours of formal safety and health related coursework every four years.

EXPERIENCE:

Must have at least three years of experience in preparing and enforcing QMS programs on contracts of similar size, scope and complexity and must have this training and experience prior to being hired as the Quality & Safety Manager

PREFERRED QUALIFICATIONS:

Military or civilian maintenance background highly desirable Bachelor's degree in safety or a related field or a combination of an Associate's degree and a minimum of 10 years of experience in preparing and enforcing safety programs

Leo Tech, LLC is an Equal Opportunity and Drug-Free Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.

Job Posted by ApplicantPro
Read Less

Job DescriptionJob Description

Overview:

Technology Security Associates, Inc. is currently seeking a Foreign Disclosure Analyst, Junior level, to support a major NAVAIR program office under Naval Air Warfare Center - Aircraft Division in Patuxent River, MD. Candidate will provide analysis and support as a member of a program office Foreign Disclosure Team, which will be responsible for reviewing and documenting the release of information to international participants.

Roles/Responsibilities:

Assist with technical and analytical support for the Foreign Disclosure Office (FDO) in developing, updating, administering, and evaluating policies and procedures directly affecting the release of highly technical and sensitive information to international customers.Assist the platform International Programs team in processing licenses. Participate in identifying, collecting, analyzing, staffing, and issuing recommendations on platform-related licenses. Track case status and schedulesCollect, complete, organize and interpret technical information relating to system acquisition and ITAR licensing.Research disclosure policy and ensure that the appropriate National Disclosure Policy, Technology Transfer and Security Assistance Review Board (TTSARB), Disclosure Determination, Technical Assistance Agreement (TAA) or Export License is upheld.Stay familiar with system configurations and awareness of capabilities and stay abreast of different system by FMS customer.Review documents various security enclaves to ensure documents provided to foreign customers are releasable; provide feedback to document owners with notes associated with your review if necessary. Notify document owners of document questions, corrections, or sanitization needs.Maintain a document tracker with statuses of documents in the Foreign Disclosure review queue.Upload documents into the NAVAIR 7.4 Security Storefront. Ensure the 7 Golden Questions form is uploaded with the associated document package in the storefront.

Qualifications Required:

HS DiplomaAbility to obtain and maintain a DoD Secret ClearanceSkilled in use of MS Office suite, including MS Outlook, MS Teams, MS Word, and MS Excel.High levels of initiative. Positive mental attitude.

Qualifications Desired:

HS Diploma and 1 year of professional experience in Foreign Disclosure, FMS cases, or export/import logistics management, preferably in support of the USG or a major defense contractor ORSkilled in use of Adobe Acrobat ProDemonstrated knowledge of DoD program acquisition for domestic and/or international military aircraft programs

TSA is committed to pay transparency for our applicants and employees. The salary range for this position is $45,000 - $50,000. Actual compensation will be determined based on several factors permitted by law. JHNA/TSA provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

JHNA/TSA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Read Less

Job DescriptionJob Description

Position Title: Sales Representative (Staffing Agency)
Location: Remote
Compensation: Pay based on experience

Position Overview

We are seeking a driven and relationship-focused Sales Representative to support growth for our staffing agency. This role is responsible for developing new business, building client relationships, and helping expand our presence within key markets. The ideal candidate understands the staffing industry, can confidently speak to workforce solutions, and is comfortable working in a fast-paced, performance-driven environment.Candidates with a background in both sales and recruiting are strongly preferred, as this role benefits from understanding both client development and talent delivery. Experience in construction and/or manufacturing recruitment is a major plus.

Key Responsibilities:

Prospect and generate new business opportunities through outbound calls, email, networking, and referralsBuild and maintain strong relationships with hiring managers, operations leaders, and decision-makersPresent staffing solutions including direct hire, contract-to-hire, and temporary staffing servicesIdentify client hiring needs, pain points, and workforce challengesCollaborate with recruiting team to ensure alignment between client expectations and candidate deliveryDevelop and manage a pipeline of qualified leads and active client accountsPrepare and present service agreements, proposals, and pricing as neededMaintain accurate activity tracking and sales notes in CRM/ATS systemsFollow up consistently with prospects and clients to drive placements and long-term partnershipsStay informed on market trends, hiring activity, and labor needs in target industries

Qualifications:

Experience in or strong knowledge of the staffing industrySales experience, preferably in staffing, recruiting, or B2B servicesStrong communication, relationship-building, and negotiation skillsAbility to work independently in a remote environmentOrganized, self-motivated, and results-driven

Preferred:

Experience in both sales and recruitingExperience or knowledge in construction and/or manufacturing recruitmentBilingual (English/Spanish) preferred, but not required

Skills & Competencies:

Business development and client outreachConsultative sellingRecruiting/staffing process knowledgeCRM/ATS proficiencyTime management and pipeline managementStrong verbal and written communicationProfessional follow-through and accountability

Work Environment:

Fully remote positionFlexible, performance-focused work environmentCollaboration with recruiting and leadership teams via phone, email, and virtual meetings

Compensation:

Pay based on experienceCompensation structure may include base pay plus commission/incentives (if applicable) Read Less

Job DescriptionJob Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Envirep, a Division of Cummins-Wagner Company, Inc, is a leading manufacturer's representative serving the municipal and industrial water and wastewater markets throughout the Mid-Atlantic region. We represent top-tier equipment manufacturers and provide technical sales, equipment startups, field troubleshooting, and ongoing service agreements. We pride ourselves on our technical expertise, responsiveness, and commitment to customer satisfaction.

Job Title: Outside Sales / Wastewater Equipment Sales
Department: Envirep Outside Sales Department
Location: Philadephia Suburbs
Reports To: Branch Manager

Job Overview

Envirep is seeking a highly motivated Outside Sales professional to drive growth and build lasting relationships in eastern Pennsylvania. This isn't just a sales job; it is an opportunity to serve as a technical consultant to municipal and industrial customers, helping them solve complex water and wastewater treatment challenges. You will manage an established territory while identifying new opportunities to implement high-quality, innovative equipment from industry-leading manufacturers. Envirep provides our customers with excellent technical support and expertise, backed by industry-leading manufacturers of high-quality and innovative water and wastewater equipment.

Our most successful Outside Sales /Wastewater Equipment Sales:

Possess knowledge of the municipal water and wastewater treatment industry
Possess superior communication, analytical, and organizational skillsExhibit goal-oriented behaviorsExude a customer-focused attitude and understand how to build relationshipsApply extensive attention to detail to all tasksToggle between projects and responsibilities with easeWork well in a team environmentMust be able to pass background and reference checks, as well as a drug testMust maintain an active, REAL ID-compliant driver’s license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities.Scope of Responsibility: Understanding the nature of the requestRecording equipment tag dataAct as a bridge between engineering teams and end-users to solve treatment challenges.Developing the scope of work, written proposals, and cost estimatesIdentify emerging trends and target municipal/industrial facilities to expand our footprint.Assist coordinators with the preparation of accurate and professional proposals for a variety of technical services, including troubleshooting, evaluation, and repair.Perform all other duties as assigned

Cummins-Wagner Gives Back to Employees:

Employee Stock Ownership ProgramBonus ProgramTuition and Certification Fee Assistance401k MatchFlexible Spending AccountComprehensive Health InsuranceLife InsuranceShort & Long-Term Disability Insurance

Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company. Read Less

Job DescriptionJob Description

Resumen:

Bajo la dirección y supervisión del/la Decano(a) Académico el/la Coordinador(a) de Programa es un docente que ofrece asistencia y apoyo a los procesos educativos y administrativos de un departamento o programa académico a su cargo. Sus tareas principales se concentrarán en cinco (5) componentes principales: apoyo a la docencia, retención estudiantil, aspectos curriculares, acreditaciones y los procesos de “assessment” del aprendizaje.

Deberes y responsabilidades esenciales:

Dirige y supervisa a la facultad asignada al Programa.Realiza entrevista a los candidatos a puestos docentes.Brinda seguimiento al Plan de Capacitación y Desarrollo de la Facultad bajo su programa.Gestiona orientación y asistencia a la facultad de su programa sobre el alcance de los objetivos educativos del curso y el cumplimiento curricular.Prepara el ofrecimiento de cursos del Programa.Responsable de asignar la carga académica (programa de clases) correspondiente a cada docente, evitando la sobrecarga de cursos.Junto al Decano(a), realiza seguimiento a la auditoría de la Facultad que ofrece cursos a Distancia y asegurará el cumplimiento de las políticas Institucionales.

Educación/Experiencia:

Maestría en Administración de Empresas y/o Tecnología.Experiencia mínima de dos (2) años de supervisión directa en el área académica a nivel post secundario.Dominio completo de MS Office.

Tenemos un Plan de Beneficios competitivo:

Plan Médico (farmacia, dental, visión, hospital, emergencias)

Seguro de Vida Básico y Suplementario

401k

Días Feriados pagos

Día Personal

Licencia de Paternidad

Programa de Estudios

Crecimiento profesional

“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.

Read Less

Job DescriptionJob Description

SBS Creatix is seeking an HR Generalist to provide frontline HR service and support to associates across the U.S. and Canada. This role serves as the first point of contact for a broad range of HR-related matters, including benefits, compensation, performance management, policy interpretation, status changes, and separation processes.

The HR Generalist will respond to both routine and complex inquiries, exercising sound judgment in gray areas where limited guidance exists. Success in this role requires professionalism, empathy, responsiveness, and the ability to navigate a fast-paced, service-focused environment.

Key Responsibilities

Respond to phone and written HR inquiries using the firm's case management platform (ServiceNow).

Serve as first-level HR support for associates regarding:

Benefits

Compensation

Performance and conduct management

Policy interpretation

Hiring procedures

Promotion, separation, and transfer processes

Create and manage tickets within ServiceNow, ensuring timely and accurate documentation.

Escalate complex issues to appropriate HR partners when outside of scope.

Utilize de-escalation techniques when assisting associates experiencing work-related or personal challenges.

Provide professional, empathetic service while maintaining confidentiality and compliance.

Collaborate with cross-functional HR teams to ensure appropriate follow-up and resolution.

Required Skills & Experience

Minimum of two years of HR-related or relevant professional experience.

Strong written and verbal communication skills, particularly in phone-based support environments.

Demonstrated customer service or contact center experience.

Strong organizational skills, sound judgment, and problem-solving ability.

Ability to manage high volumes of inquiries while maintaining professionalism and empathy.

Ability to work effectively in a dynamic, service-focused environment.

Preferred Qualifications

Bachelor's degree preferred (Associate degree considered).

HR certifications such as PHR, SPHR, SHRM-CP/SCP preferred.

Prior HR Generalist experience.

Familiarity with case management systems such as ServiceNow or Salesforce.

Experience supporting associates in large, corporate environments.

About SBS Creatix

SBS Creatix is a trusted staffing and consulting firm delivering high-quality talent to enterprise clients nationwide. We are known for our personalized approach, strong client partnerships, and commitment to placing professionals in roles where they can grow and make an impact.

Read Less

Job DescriptionJob Description

Resumen:

La Asistente Administrativa canaliza y atender las necesidades de la comunidad estudiantil realizando diversas tareas administrativas.

Deberes y responsabilidades esenciales:

Redacción y transcripción de todo tipo de comunicación escrita (memo, carta, agenda, informes, presentaciones, entre otros).Fotocopiar y reproducir materiales.Recibir, atender y realizar llamadas telefónicas.Recibir, enviar y distribuir facsímiles.Recibir y distribuir correspondencia (interna y externa).Organizar y archivar documentos.Orientar, atender y referir las necesidades y preocupaciones de las visitas.Asistir y tomar minutas de las reuniones del departamento adscrito.Servirá de apoyo en el proceso de matrícula y otras actividades internas de la Institución.Mantener estrecha confidencialidad y custodia de los trabajos que se le asignen.Establecer estrecha comunicación con sus homólogos de los demás departamentos para canalizar las necesidades.Participar en los procesos para preparar propuestas a las agencias acreditadoras.Ayudar a cada comité de trabajo de los departamentos.  Realizar otras tareas afines del puesto.Servir de enlace entre la oficina de Asuntos Estudiantiles y el Departamento de Recursos Humanos para canalizar los trámites, documentos y procedimientos del personal del Recinto.Realizar cualquier otra tarea asignada por el/la Director(a) de Asuntos Estudiantiles.

Educación/Experiencia:

Grado Asociado en Ciencias Secretariales y/o en Sistemas de Oficina.Dos (2) años de experiencia mínimo en funciones de Oficina.Dominio completo de MS Office.

Tenemos un Plan de Beneficios competitivo:

Plan Médico (farmacia, dental, visión, hospital, emergencias)

Seguro de Vida Básico y Suplementario

401k

Días Feriados pagos

Día Personal

Licencia de Paternidad

Programa de Estudios

Crecimiento profesional

“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad''.

Read Less

Job DescriptionJob Description

Job Description:
As a Bilingual Customer Service Representative, you will serve as the first point of contact for our members and clients, providing phone-based guidance, resolving inquiries efficiently on the first interaction, and consistently delivering a professional, courteous, and high-quality service experience.

Essential Functions:

Communicates with members by phone to provide information about services covered under their respective health insurance plan.

Provides guidance, support, and educational services on non-clinical matters related to coverage and promotions of different plans.

Handles incoming calls and refers them to the appropriate resources based on the member’s specific needs.

Documents transactions by recording details of inquiries and actions taken.

Refers unresolved customer complaints to the supervisor or designated departments for further investigation.

Provides support for other Contact Center projects.

Participates in training and development sessions.

Performs other related duties as assigned.

Ensures confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA, as well as internal policies regarding the handling of confidential information.

Immediately notifies the supervisor of any exposure of Protected Health Information (PHI).

Complies with core and functional training requirements, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC).

Requirements:

Minimum of one (1) year of customer service experience.

Completed college coursework or degree preferred; high school diploma required.

Must be customer-service oriented with strong interpersonal skills.

Must demonstrate empathy, a sense of urgency, and follow-up skills to resolve any outstanding situations.

Proficiency in the use of computer-based customer service platforms.

Fully bilingual (English and Spanish), both verbal and written.

Flexible availability to support rotating shifts, including weekends and holidays.

Benefits of Joining Our Healthcare Service Team

• Health, dental, and life insurance

• Retirement plan

• Paid leave benefits

• Training in service, regulatory compliance, and healthcare topics

• Career growth and professional development opportunities

• Opportunity to contribute to community health and well-being

Position Type: Full-time / Regular employment

Work Location: On-site in Guaynabo or Mayagüez, PR

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

Read Less

Job DescriptionJob Description

Descripción del puesto:
Como Representante Bilingüe de Servicio al Cliente, serás el primer punto de contacto para nuestros afiliados y clientes, brindando orientación telefónica, resolviendo consultas de manera eficiente en el primer contacto y ofreciendo de forma constante una experiencia de servicio profesional, cortés y de alta calidad.

Funciones esenciales:

Se comunica con los afiliados por teléfono para proporcionar información sobre los servicios cubiertos bajo su respectivo plan de seguro médico.

Brinda orientación, apoyo y servicios educativos sobre asuntos no clínicos relacionados con coberturas y promociones de diferentes planes.

Maneja llamadas entrantes y las refiere a los recursos apropiados según las necesidades específicas del afiliado.

Documenta las transacciones registrando los detalles de las consultas y las acciones tomadas.

Remite las quejas de clientes no resueltas a su supervisor o a los departamentos designados para una investigación adicional.

Brinda apoyo a otros proyectos del Centro de Contacto.

Participa en sesiones de capacitación y desarrollo.

Realiza otras funciones relacionadas según se le asignen.

Garantiza la confidencialidad y el cumplimiento de todas las regulaciones estatales y federales aplicables a los Centros de Llamadas de Salud, incluyendo HIPAA, así como las políticas internas relacionadas con el manejo de información confidencial.

Notifica de inmediato al supervisor cualquier exposición de Información de Salud Protegida (PHI).

Cumple con las capacitaciones medulares y funcionales, así como con todos los procedimientos establecidos por agencias reguladoras, requisitos contractuales y estándares de certificación aplicables (incluyendo, entre otros, URAC).

Requisitos:

Mínimo de un (1) año de experiencia en servicio al cliente.

Cursos universitarios completados o grado académico preferido; diploma de escuela superior requerido.

Orientación al servicio al cliente y sólidas habilidades interpersonales.

Capacidad para demostrar empatía, sentido de urgencia y seguimiento hasta la resolución de situaciones pendientes.

Dominio en el uso de plataformas de servicio al cliente basadas en computadora.

Bilingüe completo (inglés y español), tanto verbal como escrito.

Disponibilidad flexible para apoyar turnos rotativos, incluyendo fines de semana y días feriados.

¿Cuáles son los beneficios de formar parte de nuestro equipo como Representante de Servicio en el área de la Salud?

Seguro de salud, seguro dental y seguro de vida.

Plan de retiro.

Beneficios de licencias pagadas.

Capacitación en servicio, aspectos regulatorios y temas de salud.

Oportunidades de crecimiento y desarrollo profesional.

Contribuir a la salud y el bienestar de la población.

Tipo de posición: Tiempo completo / Contrato regular

Lugar de trabajo: Presencial en Guaynabo o Mayagüez, PR

EMPLEADOR CON IGUALDAD DE OPORTUNIDADES DE EMPLEO (EEOC)

Read Less

Job DescriptionJob Description

Resumen:

La Asistente Administrativa canaliza y atender las necesidades de la comunidad estudiantil realizando diversas tareas administrativas.

Deberes y responsabilidades esenciales:

Redacción y transcripción de todo tipo de comunicación escrita (memo, carta, agenda, informes, presentaciones, entre otros).Fotocopiar y reproducir materiales.Recibir, atender y realizar llamadas telefónicas.Recibir, enviar y distribuir facsímiles.Recibir y distribuir correspondencia (interna y externa).Organizar y archivar documentos.Orientar, atender y referir las necesidades y preocupaciones de las visitas.Asistir y tomar minutas de las reuniones del departamento adscrito.Servirá de apoyo en el proceso de matrícula y otras actividades internas de la Institución.Mantener estrecha confidencialidad y custodia de los trabajos que se le asignen.Establecer estrecha comunicación con sus homólogos de los demás departamentos para canalizar las necesidades.Participar en los procesos para preparar propuestas a las agencias acreditadoras.Ayudar a cada comité de trabajo de los departamentos.  Realizar otras tareas afines del puesto.Servir de enlace entre la oficina de Asuntos Estudiantiles y el Departamento de Recursos Humanos para canalizar los trámites, documentos y procedimientos del personal del Recinto.Realizar cualquier otra tarea asignada por el/la Director(a) de Asuntos Estudiantiles.

Educación/Experiencia:

Grado Asociado en Ciencias Secretariales y/o en Sistemas de Oficina.Dos (2) años de experiencia mínimo en funciones de Oficina.Dominio de MS Office.

Tenemos un Plan de Beneficios competitivo:

Plan Médico (farmacia, dental, visión, hospital, emergencias)

Seguro de Vida Básico y Suplementario

401k

Días Feriados pagos

Día Personal

Licencia de Paternidad

Programa de Estudios

Crecimiento profesional

“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad''.

Read Less

Job DescriptionJob Description

Job Description:
As a Bilingual Customer Service Representative, you will serve as the first point of contact for our members and clients, providing phone-based guidance, resolving inquiries efficiently on the first interaction, and consistently delivering a professional, courteous, and high-quality service experience.

Essential Functions:

Communicates with members by phone to provide information about services covered under their respective health insurance plan.

Provides guidance, support, and educational services on non-clinical matters related to coverage and promotions of different plans.

Handles incoming calls and refers them to the appropriate resources based on the member’s specific needs.

Documents transactions by recording details of inquiries and actions taken.

Refers unresolved customer complaints to the supervisor or designated departments for further investigation.

Provides support for other Contact Center projects.

Participates in training and development sessions.

Performs other related duties as assigned.

Ensures confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA, as well as internal policies regarding the handling of confidential information.

Immediately notifies the supervisor of any exposure of Protected Health Information (PHI).

Complies with core and functional training requirements, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC).

Requirements:

Minimum of one (1) year of customer service experience.

Completed college coursework or degree preferred; high school diploma required.

Must be customer-service oriented with strong interpersonal skills.

Must demonstrate empathy, a sense of urgency, and follow-up skills to resolve any outstanding situations.

Proficiency in the use of computer-based customer service platforms.

Fully bilingual (English and Spanish), both verbal and written.

Flexible availability to support rotating shifts, including weekends and holidays.

Benefits of Joining Our Healthcare Service Team

• Health, dental, and life insurance

• Retirement plan

• Paid leave benefits

• Training in service, regulatory compliance, and healthcare topics

• Career growth and professional development opportunities

• Opportunity to contribute to community health and well-being

Position Type: Full-time / Regular employment

Work Location: On-site in Guaynabo or Mayagüez, PR

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

Read Less

Job DescriptionJob Description

Descripción del puesto:
Como Representante Bilingüe de Servicio al Cliente, serás el primer punto de contacto para nuestros afiliados y clientes, brindando orientación telefónica, resolviendo consultas de manera eficiente en el primer contacto y ofreciendo de forma constante una experiencia de servicio profesional, cortés y de alta calidad.

Funciones esenciales:

Se comunica con los afiliados por teléfono para proporcionar información sobre los servicios cubiertos bajo su respectivo plan de seguro médico.

Brinda orientación, apoyo y servicios educativos sobre asuntos no clínicos relacionados con coberturas y promociones de diferentes planes.

Maneja llamadas entrantes y las refiere a los recursos apropiados según las necesidades específicas del afiliado.

Documenta las transacciones registrando los detalles de las consultas y las acciones tomadas.

Remite las quejas de clientes no resueltas a su supervisor o a los departamentos designados para una investigación adicional.

Brinda apoyo a otros proyectos del Centro de Contacto.

Participa en sesiones de capacitación y desarrollo.

Realiza otras funciones relacionadas según se le asignen.

Garantiza la confidencialidad y el cumplimiento de todas las regulaciones estatales y federales aplicables a los Centros de Llamadas de Salud, incluyendo HIPAA, así como las políticas internas relacionadas con el manejo de información confidencial.

Notifica de inmediato al supervisor cualquier exposición de Información de Salud Protegida (PHI).

Cumple con las capacitaciones medulares y funcionales, así como con todos los procedimientos establecidos por agencias reguladoras, requisitos contractuales y estándares de certificación aplicables (incluyendo, entre otros, URAC).

Requisitos:

Mínimo de un (1) año de experiencia en servicio al cliente.

Cursos universitarios completados o grado académico preferido; diploma de escuela superior requerido.

Orientación al servicio al cliente y sólidas habilidades interpersonales.

Capacidad para demostrar empatía, sentido de urgencia y seguimiento hasta la resolución de situaciones pendientes.

Dominio en el uso de plataformas de servicio al cliente basadas en computadora.

Bilingüe completo (inglés y español), tanto verbal como escrito.

Disponibilidad flexible para apoyar turnos rotativos, incluyendo fines de semana y días feriados.

¿Cuáles son los beneficios de formar parte de nuestro equipo como Representante de Servicio en el área de la Salud?

Seguro de salud, seguro dental y seguro de vida.

Plan de retiro.

Beneficios de licencias pagadas.

Capacitación en servicio, aspectos regulatorios y temas de salud.

Oportunidades de crecimiento y desarrollo profesional.

Contribuir a la salud y el bienestar de la población.

Tipo de posición: Tiempo completo / Contrato regular

Lugar de trabajo: Presencial en Guaynabo o Mayagüez, PR

EMPLEADOR CON IGUALDAD DE OPORTUNIDADES DE EMPLEO (EEOC)

Read Less

Job DescriptionJob Description

About the Role:

The Human Resources Generalist at North Florida Pediatrics plays a pivotal role in managing and supporting the full spectrum of HR functions to ensure a productive, compliant, and positive work environment. This position is responsible for implementing HR policies, managing employee relations, and facilitating recruitment and onboarding processes tailored to the unique needs of healthcare professionals. The role requires close collaboration with department leaders to address workforce planning, performance management, and employee development initiatives that align with organizational goals. Additionally, the HR Generalist ensures compliance with healthcare regulations and labor laws, maintaining accurate records and handling sensitive employee information with confidentiality. Ultimately, this role contributes to fostering a supportive workplace culture that enhances employee engagement and retention within a dynamic healthcare setting.

Minimum Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field.Minimum of 3 years of experience in a Human Resources role, preferably within the healthcare industry.Strong knowledge of employment laws, healthcare regulations, and HR best practices.Proficiency in HR information systems (ADP or similar) and Microsoft Office Suite.Excellent communication and interpersonal skills with the ability to handle sensitive information confidentially.

Preferred Qualifications:

Professional HR certification such as PHR, SHRM-CP, is an advantageExperience working in a multi-disciplinary healthcare environment.Familiarity with healthcare-specific HR software and applicant tracking systems.Demonstrated ability to lead employee engagement and wellness initiatives.Advanced training in conflict resolution or mediation.

Responsibilities:

Partner with leadership to understand strategic priorities and workforce needs.Manage end-to-end recruitment processes including job postings, candidate screening, interviewing, and onboarding of healthcare staff.Maintain employee records in HRIS/ADP Workforce Now and ensure accuracy of data.Administer employee benefits and maintain accurate HR records in compliance with healthcare regulations.Assist with FMLA, leave of absence, accommodation requests.Provide guidance and support to employees and management on HR policies, conflict resolution, and performance management.Ensure compliance with federal and state employment laws, including FMLA and ADA.Analyze HR metrics and recommend solutions to improve productivity and reduce turnover.Support with employee engagement surveys, action planning, and retention initiatives.Coordinate training and development programs to enhance employee skills and ensure compliance with mandatory healthcare certifications.Assist with Worker's compensation claims.

Skills:

The required skills enable the HR Generalist to efficiently manage recruitment, employee relations, and compliance tasks critical to healthcare operations. Strong communication skills are essential for interacting with diverse healthcare staff and leadership, ensuring clear understanding of policies and procedures. Proficiency with HR information systems facilitates accurate record-keeping and data analysis to support decision-making. Knowledge of healthcare regulations ensures that all HR activities comply with legal and industry standards, minimizing risk. Preferred skills such as certification and experience with healthcare-specific tools enhance the ability to implement specialized programs and contribute to a positive organizational culture.

Read Less

Job DescriptionJob Description

Resumen:

El Representante de Satisfacción y Servicio al Cliente será responsable de garantizar una experiencia de calidad para nuestros clientes a través de una atención con enfoque resolutivo. Esta posición juega un papel crucial en la construcción de relaciones de confianza con los clientes, asegurando su satisfacción y fidelidad. El Oficial de Satisfacción y Servicio al Cliente debe ser capaz de manejar situaciones diversas con respeto, empatía, eficacia y profesionalismo, colaborando activamente con el equipo para lograr los objetivos de la empresa.

Destrezas y Conocimientos Requeridos:

Mínimo 2 años de experiencia previa en atención al cliente o roles similares. Conocimiento en equipo de oficina, incluyendo sistemas computadorizados y sus programas. Buena comunicación oral y escrita. Orientación al detalle y capacidad para trabajar un alto volumen de llamadas.Buenas relaciones interpersonales. Iniciativa y trabajo en equipo.

Responsabilidades y Tareas Principales:

Contesta y realiza llamadas de manera eficiente, cordial y con un enfoque en la resolución de situaciones, problemas y solicitudes de clientes. Escucha activamente a los clientes para identificar y resolver sus inquietudes, quejas o problemas de manera satisfactoria, con un enfoque en la calidad. Realiza el seguimiento a los casos abiertos, asegurando que cada cliente reciba una respuesta y se sienta atendido. Recopila la retroalimentación de los clientes y documenta las incidencias en el sistema bajo el Programa de Calidad y Satisfacción al Paciente. Hace las llamadas telefónicas de manera profesional, demostrando cortesía y respeto al cliente. Da seguimiento a preguntas, quejas u otras preocupaciones que presenten los clientes durante la llamada. Cumple con los indicadores de calidad establecidos. Colabora con otros miembros del equipo y con diferentes áreas de la empresa para garantizar que los procesos se lleven a cabo de manera eficiente y que el cliente reciba la mejor atención posible. Mantiene buenas relaciones interdepartamentales.Cumple con las normas y procedimientos de BOH Realiza otras tares afines que le sean requeridas por necesidad operacional.

Competencias Claves:

Iniciativa

Lleva a cabo funciones más allá y/o hace sugerencias para mejorar el servicio

Relaciones interpersonales

Empatía: Capacidad para ponerse en el lugar del cliente, comprendiendo sus necesidades y preocupaciones, y actuando con amabilidad y comprensión.Escucha activa: Escucha de manera atenta y sin prejuicios, comprendiendo la situación del cliente para poder brindar una respuesta adecuada.Solución de conflictos: Identifica problemas rápidamente y trabajar para resolverlos de manera satisfactoria, asegurando que el cliente se sienta escuchado y atendido.Compromiso con el equipo: Trabaja en colaboración con compañeros, buscando el bienestar colectivo y el cumplimiento de los objetivos del grupo.Comunicación efectiva: Se expresa de manera clara, precisa y profesional, tanto en conversaciones telefónicas como por escrito.Adaptabilidad y resiliencia: Mantiene una actitud positiva y eficiente en un entorno de trabajo dinámico y a veces desafiante.

Asistencia y Puntualidad

Asiste y llega a tiempo a su jornada de trabajo, según asignada

Manejo de Información Confidencial:

Este puesto requiere un alto nivel de compromiso y confidencialidad. La información de los clientes no se divulgará a terceros fuera de esta compañía sin la autorización escrita. Además, esta información solo se divulgará internamente entre el personal basado en la necesidad de saber. Ningún empleado discutirá los casos de los clientes fuera de la oficina o con personas no empleadas por esta compañía a menos que esas personas estén directamente relacionadas al caso del paciente.

Destrezas de Lenguaje:

Escribir, leer y hablar español el 100% del tiempo.

Escribir, hablar y leer inglés aproximadamente entre 5% a 10% del tiempo.

Equipos a Utilizar

Requiere la destreza para utilizar: computadora, celular, laptop, fotocopiadora y teléfono, entre otros equipos cotidianos de oficina.

Esta descripción sólo intenta mostrar un marco general de la posición para fines de que el empleado conozca sus responsabilidades, tareas y condiciones de trabajo por escrito, y el mismo NO constituye un contrato. Esta descripción podrá ser revisada, cambiada o modificada en cualquier momento con el fin de satisfacer las necesidades operacionales de Best Option Healthcare de PR, LLC.

Read Less

Job DescriptionJob Description

Job Title: SMT Operator I - 2nd Shift

Company: Richardson Electronics, Ltd.

Type: Full time (2nd Shift)

SMT Operator Job Description: The SMT operator monitors and maintains equipment used to create electronic circuits with surface mount technology (SMT). Under direction, this position will be responsible for operating the SMT machines to ensure efficient and accurate production. This will include selective solder, conformal coating and wave solder equipment. Operator will need to make minor adjustments to programs where needed to ensure quality of material produced.

SMT Operator Job Responsibilities:

Essential Job Functions:

Run selective solder, conformal coating and wave solder equipment.Learn machine functions and to make proper adjustments to setup to ensure quality of materials produced.Attend in-house IPC Certification.Maintain records of production runs for analysis and review.Assist with troubleshooting failures that appear during product testing and perform rework as instructedEnsure projects are maintained and paperwork is turned in with produced materials.Perform cycle count on stock materials where needed.Additional tasks as assigned.

Supervisory Responsibilities: N/A

Qualification Requirements: High School Diploma, and 2-5 years’ experience in an SMT environment. Working computer knowledge essential to run equipment. Ability to lift 50 lbs. Able to stand and walk for long periods. Good mechanical and electronic skills.

Working Environment: Manufacturing environment, well-lit and ventilated.

About Richardson Electronics: Richardson Electronics, Ltd. is a leading global manufacturer of engineered solutions, power grid and microwave tubes, and related consumables; power conversion and RF and microwave components including green energy solutions; high-value replacement parts, tubes, and service training for diagnostic imaging equipment; and customized display solutions. More than 60% of our products are manufactured in LaFox, Illinois, Marlborough, Massachusetts, or Donaueschingen, Germany, or by one of our manufacturing partners throughout the world. All our partners manufacture to our strict specifications and adhere to our supplier terms and conditions. We serve customers in the alternative energy, healthcare, aviation, broadcast, communications, industrial, marine, medical, military, scientific, and semiconductor markets. The Company’s strategy is to provide specialized technical expertise and “engineered solutions” based on our core engineering and manufacturing capabilities. The Company provides solutions and adds value through design-in support, systems integration, prototype design and manufacturing, testing, logistics, and aftermarket technical service and repair through its global infrastructure. More information is available at www.rell.com.

Our manufacturing facility operates under lean manufacturing principles, which means we are focused on efficiency, continuous improvement, and meeting customer demand in real time. As part of our team, you may be asked to flex between different areas or responsibilities depending on production needs. This flexibility is key to how we maintain a responsive, high-performing operation.

Equal Opportunity Commitment

Richardson Electronics is an international organization with offices worldwide. We are committed to fostering a workplace where all employees have equal opportunities to succeed, grow, and contribute. We believe in creating an environment where every individual is valued, respected, and supported. By promoting fairness, inclusivity, and a culture of mutual respect, we ensure that our employees, customers, and the communities we serve can achieve their goals. Our ability to bring together individuals with diverse skills, experiences, and perspectives is essential to our continued global success.

Equal Opportunity Employer/Veterans/Disabled

*Must be authorized to work in the US.

Required postings:

Family Medical Leave Act (FMLA) https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Employer Polygraph Protection Act (EPPA) https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Equal Employment Opportunity (EEO) Know Your Rights https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Invitation to Self-Identify https://www.rell.com/webfoo/wp-content/uploads/2025/03/Invitation-to-Self-Identify.pdf

Pay Range: $20-$23/hr plus incentive and shift differential

Benefits: Our benefits package includes comprehensive health insurance with multiple PPO and HSA plan options, as well as dental and vision coverage. We offer flexible spending accounts (FSA), life insurance, voluntary life insurance, short- and long-term disability (STD & LTD), an employee assistance program (EAP), smoking cessation support, weight management program, pet insurance, LifeLock identity protection, and a 401(k)-retirement plan. Additionally, we provide generous vacation time, sick/personal days, 10 paid holidays, and tuition reimbursement to support ongoing education and work-life balance.

Read Less

Job DescriptionJob Description

An immediate opportunity for an experienced Administrative Assistant/Receptionist to support our ongoing construction field office at the Jaguars Stadium of the Future project.

Duties Include:

prepares & proof correspondenceformsmeeting minutesspreadsheets or documentsschedules meetingsmakes travel arrangementsmaintains inventory of office supplies.Familiar with a variety of the field's concepts, practices, and procedures.Rely on experience and judgement to plan and accomplish more complicated goals.Uses Word, Excel, PowerPoint, Outlook, and other programs to accomplish work.

Qualifications

HSD/GED and 6 years of administrative experience or demonstrated equivalency of experience and/or education.

Preferred Requirements:

Advanced education in the field of Business or similar curriculum.Experience working in the field of construction as an administrative assistant.Experience supporting large complex project teams.Strong organizational, communication and time management skills.Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc).Ability to work independently.Construction site experience.Prior experience in managing multiple schedules for leadership teams.Experience organizing/storing/managing large amounts of data.Office experience and the ability to maintain a highly professional demeanor.Company DescriptionAn AWARD-WINNING Civil Engineering Firm Established in 2007 in Jacksonville, Florida. Construction and Engineering Services Consultants, Inc. (C&ES) is a minority-owned and operated firm that provides Civil Engineering, Professional Construction Management, Inspection, and Staffing Services to municipal, government and private clients within Jacksonville, FL, and surrounding counties.Company DescriptionAn AWARD-WINNING Civil Engineering Firm Established in 2007 in Jacksonville, Florida. Construction and Engineering Services Consultants, Inc. (C&ES) is a minority-owned and operated firm that provides Civil Engineering, Professional Construction Management, Inspection, and Staffing Services to municipal, government and private clients within Jacksonville, FL, and surrounding counties. Read Less

Job DescriptionJob Description

Al Bourdeau Insurance Agency is looking for a talented and dedicated individual to join our team as a Rating Support.

At Al Bourdeau Insurance Agency, we are committed to providing exceptional service to our clients, and as a Rating Support, you will play a crucial role in achieving this goal. Your primary responsibility will be to provide support to our sales team by assisting with rating and underwriting tasks. This includes gathering and verifying customer information, inputting data into our systems, and ensuring accuracy in the rating process.

To be successful in this role, you should have a keen attention to detail, strong organizational skills, and the ability to work independently. Additionally, good communication skills and a positive attitude are essential for collaborating effectively with our sales team.

If you thrive in a fast-paced environment, enjoy working with numbers, and have a passion for providing excellent customer service, we would love to hear from you. Join Al Bourdeau Insurance Agency and embark on a rewarding career in the insurance industry.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

In-Office Work Bonus

Charity Events

Casual Dress

Family-Focused Agency

Employee Pot-Lucks

Employee Meet-Ups

Paid Holidays

Office Coffee

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Casual Dress

Paid Holidays

In-Office Work Bonus

Charity Events

Family-Focused Agency

Responsibilities

Review and process insurance policy applications to ensure accurate completion and compliance with company guidelines.

Perform data entry and verification to support insurance rating processes.

Collaborate with the sales team to gather necessary client information for rating assessments.

Assist in maintaining accurate records and documentation related to policies and rating processes.

Stay updated on industry regulations and best practices to ensure compliance.

Requirements

MI Producer License

Applicants are expected to progress into insurance sales.

High School Diploma

Comfortable accessing the Internet and various web sites

Read Less

Job DescriptionJob Description

BCforward is currently seeking a highly motivated Network Management Rep in San Juan, PR 00918

Job Title: Network Management Rep

Location: San Juan, PR 00918

Duration: 12 Months

Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)

Job Type: Contract

Pay Range: $15-$19/hr
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule:
Monday through Friday from 8:00 am to 5:00 pm.
3-4 times per week in office.

Job Description:
Provides comprehensive services to the provider community through researching more complex provider issues. Primary duties may include, but are not limited to: Serves as point of contact for other internal departments regarding provider issues that may impact provider satisfaction. Researches and resolves the complex provider issues and appeals for prompt resolution. Coordinates prompt claims resolution through direct contact with providers and claims department. May perform periodic provider on-site visits. Provides assistance with policy interpretation. Researches, analyzes and recommends resolution of provider disputes, issues with billing, and other practices. Assists providers with provider demographic changes as appropriate. Responds to provider issues related to billing, pricing, policy, systems and reimbursements. Identifies and reports on provider utilization patterns which have a direct impact on the quality of service delivery. Determines if providers were paid according to contracted terms. Requires a H.S. diploma or equivalent and a minimum of 3 years of customer service experience; or any combination of education and experience, which would provide an equivalent background. Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills strongly preferred.

Systems & Operational Skills
Prior experience using a case management/CRM tool—Salesforce experience strongly preferred (case creation, queue routing, updating status, notes, and attachments).
Prior experience with an enterprise content management platform—OnBase experience strongly preferred (uploading, indexing, metadata tagging, and retrieval).
Strong data entry accuracy and attention to detail (ability to catch missing/incorrect information before submission).
Strong document handling discipline (version control, naming conventions, correct attachment to the right case, clean audit trail).

Analytical / Process Skills
Ability to follow detailed SOPs/work instructions and make consistent decisions using checklists.
Ability to analyze transactions to confirm completeness, required documentation, and correct approval path.
Ability to identify issues and escalate appropriately (exceptions, missing approvals, policy deviations).

Compliance & Risk Mindset
Demonstrated ability to handle sensitive information and follow controls related to HIPAA (privacy/security of PHI) and SOX (documentation integrity, traceability, audit readiness).
High accountability for accuracy, documentation quality, and timeliness.

Communication/Teaming
Clear written communication for case notes and requests for missing information.
Ability to work in a high-volume, deadline-driven environment.

Preferred Qualifications (Nice-to-have)
Bilingual (English/Spanish) preferred (not required), especially for written follow-ups and clarifications.
Experience in contracting operations, provider contracting, procurement, legal operations, or other regulated back-office environments.
Intermediate Excel skills (filters, pivot tables, basic data validation) for tracking and reconciliation.
Experience working with SLA-based queues and productivity targets.

Key Competencies (Behavioral)
Detail orientation and consistency (“do it right the first time”).
Strong organization and prioritization across multiple cases.
Reliability and ability to ramp quickly with minimal supervision.
Professional judgment and discretion with confidential data.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less