Job DescriptionJob DescriptionDescription:

Client Support Analyst II

Company: Total Networks (LayerCake Technologies Phoenix Branch)
Location: Phoenix Arizona

About the Role:

LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.

Responsibilities:

Document all activities, projects, and tickets daily in the ticketing system.
Handoff and document in-progress tickets before the end of each shift.
Monitor ticket gateway and designated queues.
Escalate issues according to IT Glue documentation.
Resolve escalations from Level I team as assigned.
Create or update IT Glue articles with new customer findings.
Assist with ISP and vendor calls for downed services.
Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
Travel up to 25–50% when assigned.

Expectations:

Maintain established SLA requirements for calls and tickets.
Maintain customer satisfaction (CSAT) scores as defined by manager.
Submit weekly timesheets by end of shift Friday.
Work and document established billable hours each week.
Be available for on-call weeks and during company-wide outage responses.
Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

Ticketing software: Incident management and time tracking.
Remote support: Running scripts and pushing approved actions.
Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
Microsoft Windows/Servers: Strong knowledge in patching, maintenance, differentiating physical/virtual servers, and adding drivers to print servers.
Networking: Strong troubleshooting skills (DHCP, DNS), identifying VLAN and ISP circuit issues.
Strong knowledge of AzureAD and Microsoft 365.
Microsoft Servers and network equipment: Installation, troubleshooting, and training.
Proficiency with central repository for project documentation.
Strong understanding of technical infrastructure (servers, networks, applications) for client assignments.
Software as assigned.

Physical Requirements:

Ability to handle equipment, talk, hear, read, write, and interpret documents.
Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays401K Retirement with matching contributionsExcellent medical, vision, and dental insuranceLife insurance and disability insuranceUnlimited weeks PTOEligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Requirements:

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Job DescriptionJob Description

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along with business process optimization. This role partners closely with all business Operations, and IT to ensure system reliability, data integrity, and continuous improvement of core business processes.

Key Responsibilities

Support, maintain, and enhance ERP systems (e.g., PRMS, BPCS, JD Edwards, or similar)Serve as the primary liaison between IT and Finance for system-related initiativesAnalyze and troubleshoot ERP issues, ensuring timely resolution and minimal business disruptionLead and support month-end and year-end financial processes within the ERP systemDevelop and maintain reports, queries, and data extracts to support business needsRotating afterhours support.Collaborate with cross-functional teams to improve workflows and system utilizationSupport EDI transactions and integrations as needed, including coordination with internal teams and external partnersAssist with system upgrades, patches, testing, and documentationEnsure data accuracy, integrity, and compliance with internal controlsAbility to translate business requirements into system solutionsSome travel required.

Preferred:

Experience with EDI (ANSI X12, mapping, or troubleshooting)Technical background (SQL, data queries, report writing, or system integrations)Experience in manufacturing, Finance or distribution environmentsFamiliarity with IBM i (iSeries/AS400) environments

Other Information

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Posted by ApplicantPro
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Job DescriptionJob Description

Join the team in support of NASA on the Kennedy Exploration Ground Systems (EGS) Program (LX) Support Services Contract Three (KLXS III) contract. This program provides engineering and technical services, program and business management support services and administrative support services to the Exploration Ground Services (EGS) Artemis Program. The contract also includes support for ground systems and spaceflight systems planning and design; project management and integration; operations integration and analysis; technical requirements development, management, and compliance; cost, risk, information and configuration management; and schedule integration and analysis.

Position Summary:  KLXS-III Artemis Program Board Support Analyst 

Description of Duties:

Provide administrative support to EGS related boards, panels, reviews, and working groups to include: 

(1) Document agendas and minutes

(2) Track action items through closure

(3) Communicate and distribute data items for information, review, Request for Action (RFA) processing, and storing documentation within applications (e.g., Integrated Collaborative Environment (ICE), SharePoint)

(4) Coordinate teleconferences, video conferences, conference rooms, and information sharing applications (e.g., WebEx)

(5) Maintain Program-related records

(6) Provide TechDoc support to the LX Program Office.

(7) Manage Conference Room reservations

(8) Maintain Outlook invitations and Distribution Lists

(9) Coordinate agenda topics with Program Integrators and NASA customers

(10) Manage meetings and agenda topics on the applicable SharePoint and Wiki pages

(11) Request and obtain presentation charts

(12) Set-up Conference Room prior to meetings

(13) Print hard copies of presentation charts

(14) Facilitate meetings (present charts, roll call, and polling)

(15) Take notes for purposes of completing minutes

(16) Record and track Action Items to closure

(17) Format and write meeting minutes

(18) Archive agendas, minutes, and presentations on the applicable TechDoc, SharePoint, and Wiki sites

(19) Give access to controlled unclassified information (CUI) documents after checking with Forum chairs, and following steps in IDMax

(20) Prepare and send calendar invites for the Pre-Review and the Forum

(21) Coordinate presentations and upload to SharePoint, make copies of presentations for Forum members.

(22) Conduct the meeting by operating conference room equipment, including Webex when required, record minutes and actions.

(23) Upload minutes and attendance rosters to SharePoint, initiate actions in SharePoint, and/or link all documentation to the applicable TechDoc folder

Qualifications:

Bachelor of Arts or Science (BA/BS) preferred4 years of related experience. Specialized experience in one or more of the related areas of expertise. 

Duties may include configuration management, data analysis and tracking, technical writing, technical and graphical document preparation, database entry.

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Job DescriptionJob Description

COMPANY: Canoe Intelligence

WEBSITE: https://canoeintelligence.com/

TITLE: Support Analyst

LOCATION: Hybrid in Jacksonville, FL

SALARY: $70,000 - $80,000 + bonus and equity

The Role:

As a Support Analyst, you’ll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.

What You’ll Do:

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows

Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training

Work cross-functionally with Canoe teams to solve client inquiries and streamline processes

Respond to client inquiries in a consistent, concise and timely manner

Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs

Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data

Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center

Conduct client trainings focused on foundational functionality and best practices

Contribute to Support roadmap project items concerning AI adoption and workflow optimization

What We’re Looking For:

Required

Client-centric; a genuine interest to deliver results for customers

Enjoys working in a collaborative environment, sharing best practices, and supporting teammates

Analytical, data-driven self-starter that is detailed-oriented and resourceful

Problem-solver who thrives in diving into details when required

Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner

Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

Preferred

Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, Datadog

Experience streamlining workflows with the use of AI tooling

Knowledge of alternative investments

Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

What You’ll Get:

Medical, dental, vision benefits

Flexible PTO

401(k)

Flexible work from home policy

Home office stipend

Employee Assistance Program

Gym/Wifi reimbursement

Education assistance

Parental Leave

Our Values:

Client First —> Listen, and deliver client-centric solutions

Be An Owner —> Take initiative, improve situations, drive positive outcomes

Excellence —> Always set the highest standard for yourself and others

Win Together —> 1 + 1 = 3

Who We Are:

Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.

Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Job DescriptionJob Description

About Oversight

Oversight is the leader in Finance Risk Intelligence, delivering AI-powered operational intelligence that helps Global 1000 finance teams identify, prioritize, and address financial risk with greater visibility, confidence, and control.

Headquartered in Atlanta, GA, Oversight is purpose-built for enterprise finance and integrates across ERP, AP, T&E, procurement, P-cards, vendor statements, and payment systems to continuously analyze financial activity and transform fragmented data into actionable intelligence. By combining advanced AI, behavioral intelligence, and decades of finance risk expertise, Oversight helps organizations strengthen controls, automate low-risk resolution, and move from reactive reviews to continuous assurance in an increasingly complex financial environment.

Recognized by Everest Group as a pioneer and leader in the emerging Finance Risk Intelligence (FRI) category, Oversight is helping define the future of AI-powered financial risk management.

Position Overview: Job Purpose

The Support Analyst Level 3 provides superior technical assistance and support for Oversight’s products and services. Key responsibilities include acting as a counselor, guide, and product master to address customer concerns and guide configuration changes.

Additional Responsibilities

Serve as the escalation point for data processing and analytics issues.Act as the technical liaison between customers, Engineering, and Data Analytics.Mentor Support Analysts (Level 1 and Level 2). Provide technical feedback on team-designed solutions. Maintain customer satisfaction by resolving problems within SLA requirements.Work weekends as part of a shift assignment or on-call rotation.Identify, diagnose, and troubleshoot complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications.Resolve data processing interruptions preventing end-user access.Communicate effectively and maintain positive relationships with all customers.Collaborate with cross-functional teams for seamless system integration.Ensure prompt action on tickets by documenting and identifying automation opportunities.Continuously improve processes, techniques, tools, and customer outcomes.Stay updated on changes to company products, tools, and processesWillingness to work flexible shifts as needed to support team coverage and business continuity.

Qualifications

5 – 8 years of hands-on SQL Operations experience. 3 – 5 years of hands-on Unix Operations experience. 3 – 5 years of hands-on Application-Level Support.Bachelor’s degree in Computer Science or related field preferred. Experience working with data automation tools. Experience with popular T&E or financial systems is a plus. Good interpersonal and presentation skills.Experience with cloud technologies such as AWS, Databricks and Postgres SQL is a strong plus.Experience with Git Bash and Bit Bucket perfered as well

Skills

Candidate must have strong written and verbal communication, interpersonal and troubleshooting skills.Candidate must be a self-starter able to work in a multi-tasked, fast-paced environment.Candidate just be able to work effectively in a team environment as well as independently. Candidate must be organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches.Candidate must be flexible to work weekend support shifts on a rotational basis.Candidate must be fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements.Candidate must have experience with SQL and stored procedures.Candidate must have basic knowledge of Advanced SQL functionality including (but not limited to) indexes, table joins, subqueries, unions, analytic functions, etc.

This position is 100% Remote, with periodic travel to Atlanta, GA for company events as necessary.

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Job DescriptionJob DescriptionStrength in Trust

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate).

Your MissionTake support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvementsWork independently to manage your time and commitments while meeting agreed performance levels You Are

You are a hardworking and determined individual focused on providing a great customer experience while building rapport. You're an independent worker who can solve complex customer problems in a creative manner.

Your experience includes:

Degree, higher education qualification or 1-5 years' work experience in a similar role Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations Ability to learn rapidly, and master the OneTrust Privacy platform Complex analytical problem-solving skills Continuous improvement mindset and ability to contribute to process improvement Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail Ability to work with and troubleshoot complex, web-based software suites Working knowledge of development processes, different operating systems, browsers, and programming languages.Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases Extra AwesomePrivacy industry experience, or CIPP/E / CIPM certified  Language skills (French, German, Spanish, Portuguese)  Familiarity with IAB TCF 2.0 framework  

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$28.13—$50 USDWhere we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

OneTrust Careers on YouTube@LifeatOneTrust on InstagramYour Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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Job DescriptionJob Description

Responsibilities

Rush Enterprises is looking to hire an SAP Support Analyst to work closely with the Lead SAP Support Analyst for guidance and mentoring. Role serves as single point-of-contact for end-users after Power Users have assisted end users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Performs basic fixes and root cause recommendations. Partner with on-line help and update systems support help scripts. This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant. This position requires more advanced training than a similar help desk position.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

Responsible for managing incoming calls and provide technical support. Work closely with the SAP Business Analyst to analyze all calls and/or emails relating to SAP transactions that include (but not limited to) Accounting, Parts, Service & Warranty, Vehicle Inventory and Vehicle Sales.Maintain documented events for volume reporting, identify and address re-occurring problems and assist in the development and execution of ERP and business process best practices across the organization.Support and maintain day to day transactional functions of branch and corporate SAP users.Work with SAP Business Analyst team to assist in functional testing of changes to made to the SAP production client.Partner with Accounting Support, Operations Support and Service Support teams

Total Rewards & Compensation:

We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

Bachelor’s degree or equivalent experience; 1-3 years related experience and/or training; or equivalent combination of education and experience.Effective analytical, troubleshooting, and problem solving skills with keen attention to detail.Must have effective communication skills that achieve positive interaction with business personnel, technical team members, and managers and that lead to successful completion of tasks.Must have writing skills that thoroughly and properly document analysis such as each phase of a project lifecycle, business reporting needs and current state data diagrams.Must have an awareness of project management principles.This position requires SAP knowledge and advanced problem solving abilities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

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Job DescriptionJob DescriptionJob Summary:
We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management, SSO/MFA authentication, and operational support activities.

Key Responsibilities:

Manage and support Adobe Admin Console operations.Troubleshoot Adobe licensing, provisioning, and access issues.Support SSO, MFA, Active Directory, and PingFederate authentication issues.Resolve escalated user access and configuration problems.Perform log analysis and root-cause investigation.Collaborate with IAM, Product, and Support teams for issue resolution.Required Skills:

Strong experience with Adobe Admin Console and Adobe SaaS support.Knowledge of Active Directory, SSO, MFA, and PingFederate.Experience in troubleshooting access and authentication issues.Excellent analytical, communication, and documentation skills.5+ years of experience in IT Operational Support or Access Management.Preferred Skills:

Experience supporting Adobe products in enterprise environments.Ability to work in fast-paced support environments with cross-functional teams.
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Job DescriptionJob Description

Overview

Space Based Interceptor Basic Analyst – Execution Support

JOB LOCATION: Huntsville, Alabama

JOB STATUS: Full Time

Clearance: Secret

Astrion is seeking a basic level Analyst to support Missile Defense Agency's (MDA) Director of Test (DT) Flight Test Directorate (DTF) providing programmatic, technical, analytical and execution support for the Space Based Interceptor program. At Astrion, we are at the forefront of new missile defense technologies and support MDA’s rigorous operational and developmental testing. This exciting, rewarding work helps guarantee the security of the United States and our Allies. Join a professional team of highly qualified engineers, analysts, scientists, and technicians supporting the research, development, testing, and evaluation of the missile defense system whose purpose is to detect, track, engage, and destroy adversary missiles.

Your typical day – Our MDA engineers work in modern, well-appointed government facilities on Redstone Arsenal located in Huntsville, Alabama. Huntsville, known as Rocket City, USA, is the hub of missile and space operations, research and development. You will collaborate with other missile defense experts – military, government civilians, and contractors from Astrion and other companies. Our team of experts helps the Government manage planning, development, analysis and delivery of state-of-the art sensors, weapons, communications, and command/control systems. You will be part of the team that conducts successful intercepts of target missiles by one of our Missile Defense System (MDS) weapon systems.

Position Overview/Tasks:

The SBI basic analyst will provide programmatic, technical, and analytical support to the Missile Defense Agency, Director for Flight Test Integration - Execution (DTFI-E). The individual will serve as mission execution team support to deployable locations for operations and Test Directors' direct support. Individual will report daily activities and products to various Mission Test Directors who have overall responsibility for the development of checklists, calendars, and element integration, leading to the execution of MDA missions and supporting events. Travel is required (20+ %) and may include overseas locations.

RESPONSIBILITIES

Assist in developing and maintaining mission documentation, including checklists, test control structures, and test operation schedulesDevelop mission checklists that provide real-time updates to various stakeholders and mission assetsSupport all phases of test planning, training, and execution of Tier 1/2/3 test environments in accordance with the current Concept of Operations (CONOPS)Perform programmatic analyst review for test activities pre- and post-events, providing lessons learned inputs and supporting panel reviewsProduce test procedures detailing time-critical events supporting the Mission Countdown Events (CDE). Update mission documentation as calendar adjustments are scheduledSupport test integration and planning meetings, BMDS CONOPS Phase Reviews, and data archival meetings, as directedSet up slide decks and coordinate with stakeholders for weekly or bi-weekly Mission Execution Team Working Groups (METWG)Provide direct on-console support to key Mission Execution Team (MET) leadership, including the Mission (MTD), Associate Operations (AOTD), and Sensors (SNTD) Test Directors during mission execution

REQUIRED QUALIFICATIONS / SKILLS

BA/BS in a field pertinent to the position being filledNo direct experience requiredEligibility to obtain and maintain at least a Secret security clearanceMotivated self-starterProficient with the MS Office suite of tools to include Microsoft Project

PREFERRED QUALIFICATIONS / SKILLS

Knowledge of MDA test planning, processes and executionKnowledge of Missile Defense System components and system-level topicsComprehensive knowledge of Flight Test OperationsMDA Flight test experience

#CJ

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Job DescriptionJob Description

Overview

Space Based Interceptor Basic Analyst - Management Support

JOB LOCATION: Huntsville, Alabama

JOB STATUS: Full Time

Clearance: Secret

Astrion is seeking a basic level Analyst to support Missile Defense Agency's (MDA) Director of Test (DT) Flight Test Directorate (DTF) providing programmatic, technical, analytical and execution support for the Space Based Interceptor program. At Astrion, we are at the forefront of new missile defense technologies and support MDA’s rigorous operational and developmental testing. This exciting, rewarding work helps guarantee the security of the United States and our Allies. Join a professional team of highly qualified engineers, analysts, scientists, and technicians supporting the research, development, testing, and evaluation of the missile defense system whose purpose is to detect, track, engage, and destroy adversary missiles.

Your typical day – Our MDA engineers work in modern, well-appointed government facilities on Redstone Arsenal located in Huntsville, Alabama. Huntsville, known as Rocket City, USA, is the hub of missile and space operations, research and development. You will collaborate with other missile defense experts – military, government civilians, and contractors from Astrion and other companies. Our team of experts helps the Government manage planning, development, analysis and delivery of state-of-the art sensors, weapons, communications, and command/control systems. You will be part of the team that conducts successful intercepts of target missiles by one of our Missile Defense System (MDS) weapon systems.

Position Overview/Tasks:

The SBI basic analyst will provide programmatic, technical, and analytical support to the Missile Defense Agency, Director for Flight Test Integrated Execution Mission Management (DTFI-M). The individual will assist Advanced and Intermediate Analysts with coordination, integration, and execution across all phases of mission flight test events, prepare decision-quality materials such as executive level briefings and supporting documentation, assist with the development of planning meetings and MDA technical reviews, and provide on-site support to System Mission Managers (SMM) at deployed locations for assigned flight test missions. Travel is required (20+ %) and may include overseas locations.

REQUIRED QUALIFICATIONS / SKILLS

BA/BS in a field pertinent to the position being filled; 5 years relevant experience may be substituted for the BA/BS degree requirementNo direct experience requiredEligibility to obtain and maintain at least a Secret security clearanceMotivated self-starterStrong oral and written communication skills, and have the ability to work effectively in a high tempo, dynamic team environment; ability to speak in meetings and to MDA leadership Ability to follow established processes and procedures to solve routine test planning, integration, execution, and analysis problemsProficient with the MS Office suite of tools to include Microsoft Project

PREFERRED QUALIFICATIONS / SKILLS

Knowledge of MDA test planning, processes and executionKnowledge of Missile Defense System components and system-level topicsComprehensive knowledge of Flight Test OperationsMDA Flight test experience

RESPONSIBILITIES

Assist with coordination, integration, and execution across all phases of mission flight test events.Assist in product development of mission planning, readiness and execution support documentation. Assist in coordination, consolidation, and preparation of deliverables.Prepare decision-quality materials such as executive level briefings and supporting documentation (white papers, fact sheets, status reports, progress reports, and information papers) for senior level reviews and mission milestone decision meetings. Assist with the development of planning meetings, MDA technical reviews, and other meetings, as directed.Support DTFI-M by developing, reviewing, and coordinating responses/inputs to numerous MDA and Director of Test (DT) Program Office-generated actions covering a wide range of internal and external topics. Provide on-site support to System Mission Managers (SMM) at deployed locations for assigned flight test missions. Provide input for weekly test community meetings and working groups to include briefing charts and meeting attendance

#CJ

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Job DescriptionJob DescriptionDescription:

The primary purpose of this position, Positive Support Analyst, is to provide services to adults with Developmental Disabilities, Mental Illness, and/or Chemical Dependency in the client’s home. All duties are subject to policy, procedures, and supervisory or management guidelines, and may be changed. Other responsibilities include staff development and other duties as assigned by supervisors or management.

Job Responsibilities:

Complete an individualized functional behavior assessmentWork with the person to develop a person-centered, positive-practice, individualized behavior support plan and/or positive support transition plan that identifies specific, proactive and reactive intervention strategies, if necessaryDistribute the plan(s) to the person and his/her team membersEvaluate the effectiveness of the service and interventionsModify the plan(s) as necessaryProvide on-site instructional learning to staff and caregivers about the use of positive supportTrain and supervise Positive Support SpecialistObserving and assessing clients’ behaviorMonitoring and recording treatment progressDeveloping and implementing treatment plans to address behavioral issuesSupporting clients throughout the treatment processMaintaining patient records and treatment reportsCollaborating with other healthcare specialists and support organizations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of this position.

Requirements:

Bachelor’s degreeValid Driver’s LicenseAccess to a reliable and insured vehicle

Working Conditions:

The Positive Support Analyst position is subject to flexible hours. This position will travel regularly into the community and work in a variety of settings both inside and outside the site and throughout the community. The Positive Support Analyst is subject to frequent interruptions, crisis management and imposed deadlines. This person is subject to problem solving activities and has regular contact with individuals, family members, friends, federal, state or county regulatory personnel, other provider personnel, and the general public, who may be hostile or emotionally upset. This position may be subject to verbally aggressive individuals and may be exposed to infectious diseases, odor and dust.

Required Physical and Demonstrated Abilities:

Move intermittently throughout the day.Meet the licensing, contractual, and other mandated requirements of the state and county.Make independent decisions when circumstances warrant; demonstrate initiative, creative problem solving, and adaptability.Follow daily routines while allowing for individual decision-making and flexibility.Operate a computer, calculator, household appliances, fire systems, and other necessary equipment.Possess a cell phone or maintain adequate phone access to allow for team contact. Read Less

Job DescriptionJob Description

Overview

The IS Support Analyst I provides front-line technical support to clinical and administrative staff across the organization. This position ensures the reliable operation of end-user devices, and communication systems that directly support patient care. The technician will troubleshoot, resolve, and document technology-related issues, while maintaining strict compliance with Shriners policies, HIPAA regulations, and IS security standards. The Support Specialist I will provide technical support for Shriners Children's (SC) users, Executive Leadership, Imperials Board members, Board of Governors, and affiliated vendors. The Support Analyst I will provide assistance to end user request and incidents via email, telephone, remote connection, and at the user’s deskside. The Support Specialist I must have a strong problem-solving aptitude along with the ability to give clear and detailed instructions, as well as possess the ability to collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task requests. The position requires the ability to work independently and as part of a team while prioritizing multiple requests. The position will provide support for multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones. Responsibilities also include resolving customer reported problems, install hardware and software, and provide general IS support services for user reported problems. Additional tasks include end user support, license tracking, and performing PC and Server maintenance, upgrades and configurations (hardware and software). The Support Analyst I will participate in a 24 hour IS emergency line rotation with other IS staff.

This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend or on-call work to support critical hospital operations

Responsibilities

Serve as the first point of contact for staff requesting technical assistance via phone, email, or ticketing system. Deploy all new technical projectsTroubleshoot and resolve hardware, software, and network connectivity issues for workstations, laptops, printers, mobile devices, and medical peripherals.Provide timely resolution to IT incidents impacting patient care areas such as nursing stations, clinics, and diagnostic departments.Maintain VoIP desk phones, troubleshoot telecommunication issues, and conduct basic phone configurationsAdministration/DocumentationIdentify and provided documentation to process and procedures stored in the knowledge-base.Maintain system documentation, reports, business correspondence, user instructions, and procedure manuals.Coordinate and participate in key process improvements as they relate to the desktop environmentProvide documentation and training guides for team processesAssist and maintain in the management and tracking of hardware assets and software licensing installation and complianceDevelop records of daily data communication transactions, issues and remedial actions taken or installation activitiesUpdate status to manager and users through voice mail, email and in-person communication.Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructionsHardware/Application SupportDeploy and maintain SC hardware devices including computers, servers, printers, network components, mobile devices, and accessories.Deploy and maintain SC Windows Operating Systems, Applications, Utility Software, Clinical and Business Productivity Programs including internal and 3rd party applications.Follow established processes and procedures for control oversight, modification of system configurations, utilities, software updates and patch levels, and hardware settings.Perform timely workstation hardware refreshes and software upgrades as required as identified.Deploy and support SC standard and approved Windows operating systems and Microsoft Office suite products.Deploy and maintain corporate approved mobile devices and mobile device management infrastructure. (Responsibilities include procurement and life cycle management of the device.)Troubleshoot and diagnosis device connectivity issues related to wire, wireless, and remote VPN connections.Perform administration task and management of computers in Active Directory Users and Computers.Perform other duties as assigned for ensuring the efficient and effective functioning of the work unit.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

1 - 3 years of IS Support/Help Desk experience in a healthcare or hospital environment1 - 3 years of Desktop IS experienceExperience with Desktop operating systems including MS and Mac OS XExperience troubleshooting wireless attached devices in an enterprise environmentWorking knowledge of range of diagnostic utilitiesAbility to create automated software packages and installation optionsA+, MCDST certification or equivalent work experienceHigh School Diploma/GEDAssociate's Degree in IT, Computer Science or related field - equivalent work experience will be considered in lieu of degree Read Less

Job DescriptionJob DescriptionBenefits:
Dental insuranceHealth insurancePaid time offTraining & developmentVision insurance
Rysun Labs (formerly KCS Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises. Rysun guides and accelerates the AI & Data strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce, and Energy companies to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across US, UK, India & South Africa (a proud Level 2 B-BBEE Contributor).

We are looking for an IT Strategy Analyst to support a US-based healthcare client engagement. The role involves conducting IT assessments, data strategy initiatives, benchmarking, and delivering data-driven insights to support strategic decision-making within defined timelines.

Job title: Support Analyst - Healthcare


Experience: 36 Years


Location: US-Based / Remote


Key Responsibilities


Conduct IT current-state assessments, including application inventory, workflows, and organizational structure.Perform healthcare IT benchmarking by collecting, analyzing, and comparing data such as staffing ratios, costs, and processes.Support data strategy initiatives, including data evaluation, structuring, and alignment with business objectives.Develop and manage project timelines, ensuring timely delivery of all analysis and client deliverables.Identify gaps, redundancies, and optimization opportunities using data-driven insights.Support development of data models, financial models, ROI frameworks, and prioritization matrices.Create client-facing presentations and reports using PowerPoint and Excel.Collaborate with stakeholders to deliver actionable recommendations.Required Skills:


36 years of experience in IT Strategy, Healthcare Consulting, IT Advisory, or Data Strategy roles.Strong analytical skills with experience in data analysis, data modelling, and benchmarking.Experience in IT assessments and healthcare consulting engagements.Proficiency in Excel and PowerPoint.Ability to translate complex data into clear insights and executive summaries.Strong communication and stakeholder management skills.Good to Have:
Experience working with US healthcare clientsExposure to IT transformation or strategy projects

This is a remote position.

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Job DescriptionJob DescriptionWe are seeking an Education Support Analyst to join our Application Services team. This role is ideal for someone who is both technically savvy and customer service oriented, with a passion for supporting K-12 education systems.

Location: Hauppauge, NY.
Salary: $60,000-70,000

What You’ll Do:Serve as the main point of contact for K-12 clients using Infinite Campus student information system.Provide first-level support via phone and web portal, resolving or escalating issues as needed.Document and track all client incidents and service requests.Triage, prioritize, and manage multiple issues in a fast-paced environment.Keep clients informed on progress and ensure superior customer satisfaction.Maintain strong knowledge of current and new product features.

What You Bring: BA/BS degree or equivalent work experience.Previous customer support or service center experience.Familiarity with K-12 education systems; experience with Infinite Campus a strong plus.Comfortable using web-based tools, CRM systems, and PC applications.Strong communication skills, attention to detail, and ability to collaborate with a variety of personalities.HDI Support Certification is a plus.Able to demonstrate a professional attitude while providing outstanding, industry leading customer service.Dependable, representing a positive work ethic.Excellent written and verbal communication.Attention to detail; demonstrating consistent follow through with set processes and documented procedures.Able to work in a fast-paced environment with frequent software releases.Positive attitude.Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.Collaborate; able to work with or deal with a variety of personalities while working towards a common goal. Read Less

Job DescriptionJob Description

Job Information

Title: EHR Support Analyst I

Department: Clinical Informatics
Position Number
Status: Hourly

Position Classification/Category: Administrative
Location: Corporate Office
Reports To: Clinical Informatics Manager

Direct Reports: None

Summary of Position

Under the direction of the Clinical Informatics Manager, the EHR Support Analyst I, is accountable to see that the goals set for the clinical informatics department are met. Works closely with the clinicians, physicians, dentists, administrative staff and information technology staff to ensure integration of quality initiatives and technology into the patient care process. Supports the analysis, evaluation, development, implementation, updating and integrity of quality projects and clinical systems. Coordinates education of all users in clinical software.

Minimum Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

Must be able to sit, stand and walk for long periods of time

Ability to read and understand the English language

Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Experience: 2+ years in an outpatient provider office setting

Additional skills required:

Knowledge of Outpatient Clinic Operations

Experience in the Microsoft Suite

Superior written and verbal communication skills

Must be able to work with changing priorities.

Requires excellent organizational, problem solving and critical thinking skills.

Must be able to interact with individuals of all cultures and levels of authority.

Requires the ability to maintain confidentiality.

Must be able to function as part of a team.

Must possess initiative.

Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred: Proficient in use of all computer software utilized in practice, presenting and/or teaching experience a plus

Education: High school diploma or GED required

Experience Required: 2 or more years in an outpatient provider office setting or related experience.

Professional Licensure: Current MA certification preferred.

Certification(s): N/A

Key Responsibilities (10-Core)

Supports basic Epic functions in the EMR.Has a basic understanding of Epic, OCHIN, Dentrix & Dexis functionality.Able to manage accounts that are associated with clinical software.Manage Epic Work queues. Training on various software features (new functionality and basic use and navigation).Assists Information Technology department in the support of clinical users when appropriate.Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice.Able to manage OCHIN JIRA’s & Kintegra tickets.Assists with EPCS & verification process.Other duties as assigned.

Kintegra Core Requirements

Patient First – An approach to care that holds primary, the well-being and desires of the patientBuild not Blame – Focusing first on finding fault with the process rather than the personIntegrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customersCooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job descriptionCulturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work, the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.

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Job DescriptionJob Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is Hybrid role (4 days in office /1 day remote)

About your Team:

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

What will be your responsibilities within IBKR:

Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.Address basic questions related to third-party integrations with IBKR API.Guide clients through initial API connection processes.Direct clients to relevant documentation and resources.Triage market data inquiries and escalate as appropriate.Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.Document client interactions accurately in the support system.Follow established support protocols and workflows.

What required skill's you need:

Bachelor's degree or equivalent experience (preferred)Basic understanding of programming concepts and what coding entailsExcellent written and verbal communication skillsAbility to communicate technical concepts to clients with varying levels of technical proficiencyStrong problem-solving abilitiesCustomer-service oriented mindsetAbility to work in a fast-paced environment

Desired Attributes

Interest in financial markets and trading systems.Previous experience in a technical support role.Knowledge of financial APIs or trading systems (a plus).Ability to learn quickly and adapt to changing technologies.

To be successful in this position, you will have the following:

Self-motivated and able to handle tasks with minimal supervision.Superb analytical and problem-solving skills.Excellent collaboration and communication (Verbal and written) skills.Outstanding organizational and time management skills.Company Benefits & PerksCompetitive salary, annual performance-based bonus and stock grantRetirement plan 401(k) with competitive company matchExcellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snackCorporate events including team outings, dinners, volunteer activities and company sports teamsEducation reimbursement and learning opportunities

This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

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Job DescriptionJob Description

Are you a car guy or gal that likes to help people? Then Dakota Digital is looking for you! For over 30 years, Dakota Digital has designed, manufactured, and sold world class digital gauges and electronic accessories for the automotive and motorcycle aftermarket industry. Our products are sold all around the world and our customers range from local hobbyists to high end restoration shops. As an industry leader we cater to an exciting and thriving industry that helps create an enjoyable and varied work environment.

Due to unprecedented growth Dakota Digital is looking to add another Phone Support Technician to our Support Team. As a member of our team, you will assist customers in the installation and calibration of their new and existing electronic gauge clusters and accessories over the phone and via email. Questions such as relay wiring, assisting in setup and calibrations and verifying correct signals are some of the common phone calls that you will get. Candidates should possess strong analytical thinking and an understanding of 12V electrical systems. An automotive or motorcycle background preferred but not needed as we will train the right candidate.

Candidates will spend a majority of the day on the phone working with our customers while maintaining a positive attitude. Other activates may include assisting customer with the return of their products for repair or credit and entering part orders for our customer.

#hc120184 Read Less

Job DescriptionJob Description

Hartwig Staffing has partnered with a local client looking to add a Telecom Support Analyst to their team. Join a great company culture and work with a team of talented technologists! Pay is $90K to $95K plus over time!

What you need to get the job:

Experience configuring, maintaining and supporting call center applicationStrong data analytics and reporting to provide to key stakeholders Ability to create call flow scripts and diagram those in system based on different department needsAny scripting or development experience is a plusAbility to support call center systems that connects to a complex network

Why you want the job:

Great stable organization; no layoffsEstablished team and managementSolid benefits and perks! Will get paid overtime for hours worked past 40; typically no more than 45 hours a week Read Less

Job DescriptionJob DescriptionDescription:

KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.

What You’ll Get to Do:

Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company.Assisting clients on the setup, configuration, and use of the KorTerra software suite.Perform database queries and provide technical expertise.Troubleshooting a wide variety of technical issues.Log and track support issues through resolution.Deliver progress reports to management staff and customers.Assist in the testing of KorTerra applications.Provide online training and product demonstrations.Other duties as assigned.Requirements:Technical degree or equivalent work experience required.Strong verbal, writing, and organizational skills.Excellent customer service attitude.Ability to identify problems and actively seek solutions.Ability to multi-task and superior problem-solving skills is essential.Self-motivated, ability to work independently and perform well as a member of the KorTerra team. Read Less

Job DescriptionJob DescriptionDescription:

POSITION SUMMARY

We’re looking for a detail-oriented, dependable IT professional who takes pride in delivering exceptional support and building strong client relationships. As a Dedicated Support Analyst I, you’ll serve as a trusted onsite IT resource for one of our valued clients, working closely with a small team to provide responsive, high-quality technical support in a structured and collaborative environment.

This role is ideal for someone who enjoys specialized, hands-on work and values accuracy, consistency, and follow-through. You’ll become deeply familiar with your client’s environment and play a key role in maintaining stable, reliable IT operations. Success in this position comes from combining technical competence with strong communication, professionalism, and a commitment to excellent service.

The pace of the role is steady and fast-moving, with a variety of support requests and troubleshooting responsibilities throughout the day. You’ll work within clearly defined processes and expectations while receiving ongoing training, support, and opportunities to expand your technical expertise and confidence.

We’re seeking someone who approaches their work thoughtfully and carefully, communicates well with both technical and non-technical users, and enjoys solving problems in a team-focused environment. If you thrive in a role where attention to detail, accountability, collaboration, and customer experience truly matter, we’d love to meet you.

ROLES AND RESPONSIBILITES (Include the following but are not limited to)

Provides technical assistance and a best-in-class experience for all IT requests raised by Client. Provides phone support and call routing as necessary. Assists onsite at various client locations around San Diego County as needed. Responsibilities include but are not limited to: Hardware (desktops, laptops, mobile devices, printers, multifunction devices, peripherals, and cables) installs, configuration changes, updates/upgrades, and troubleshooting. Software installs, configuration changes, updates/upgrades, and troubleshooting. Resolving service requests and incidents including but not limited to user onboards, offboards, active directory management, spam filter management/training, printer configurations, remote connectivity hardware/software support, password resets, O365 management. Diagnose and troubleshoot network related challenges ranging from Wi-Fi challenges to network outages. Coordinates appointments and onsites with end users as needed Documents time and interactions with end users using centrexIT’s PSA while following defined standards and processes for opening and triaging tickets, entering time, communicating with client, and updating and closing tickets adhering to defined Service Level Goals (SLG’s). Identifies requests that require projects, new services or a potential upgrade and escalates these opportunities to appropriate party to ensure quoting and implementation occurs in a timely mannerIdentifies Net New Revenue Executes recommended fixes, updates, or change controls where appropriate.Follows best practices as defined by vendor, manufacturer, or centrexIT defined processes. Process and Work Instruction creation, approval, testing, and adherenceTurning “tribal knowledge” into a repeatable audit ready process for consistent execution of IT operations Works directly with vendors to resolve issues and manage 3rd party applications. Identifies and declares breakdowns within systems and processes.Communicate openly and authentically with internal team and client to ensure breakdowns are acknowledged and addressed in a timely manner and works towards a shared outcome ensuring the best possible user experience. Ensures safety and security of client and their data in accordance with required policies and procedures. Attends company, department and individual meetings and trainings as required. Responsible for reporting on defined KPI’s, metrics and goals. Develops and maintains excellent client relationships. Onsite provisioning and deployment of new computers as well as the reprovision of existing computers. Assists, escalates, and consults with other team members as necessary to achieve company defined SLG’s. Communicates with client as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages, and following up as necessary Respond promptly and professionally with client and fellow team members, keeping commitments or resetting expectations when necessary. Responsible for maintaining company provided Fleet vehicle (e.g., reporting maintenance issues immediately to manager and taking for service) Required to be in the On-Call Rotation in support of 24/7 client emergencies Performs other duties as assigned.

STANDARDS FOR SUCCESS

Accounts for 100% of time worked by documenting in centrexIT PSA Maintains 98% client satisfaction rating Follows up daily with client on each ticket they are assigned to Enters notes and time in centrexIT PSA no later than 24 hours after scheduled onsite Resolves and closes all assigned tickets within 7 days Responds to all assigned tickets within SLG standards Is on time and ready to work at the beginning of shift Always maintains a professional appearance Embodies centrexIT’s core values of “Do IT with C.L.A.S.S.” (Care, Leadership, Accountability, Service and Speed)Requirements:

QUALIFICATIONS AND REQUIREMENTS

Proficient in information technology regarding both hardware and software Proficient with Microsoft desktop operating systems Windows 8, 10 and 11 Experience with Microsoft server operating systems, specifically Server 2012, 2016, and 2019 Ability to administer Microsoft Active Directory and LDAP protocol, setup new users, security groups, group policies, and other admin AD functions. Understanding of file security management, shared drives, network drives, and their security permissions. Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD. Familiarity with Meraki MDM Telephony proficiency a plus - desktop phone upgrades, modifications, activations, repairs and troubleshooting. Communication, Verbal - Speaks clearly and effectively; listens and gets clarification; responds well to questions. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values. Team Builder - Balances team and individual responsibilities; works well in team environment. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Must be comfortable working in a fast-paced environment with shifting priorities with the ability to remain calm in stressful situations. Excellent customer service skills; compassionate and understanding. Ability to express both sympathy and empathy towards client. Must be a self-starter who is able to stay driven and motivated with little supervision while working at a consistent pace. Must be flexible, honest, and dependable Live Scan Required

EDUCATION AND EXPERIENCE

Associate degree (two-year college or technical school) Field of Study: IT or related technical field IT industry certifications specifically Microsoft, Cisco and CompTIA preferred At least 2 years of direct experience in IT industry Experience with an MSP a plus Preferred, experience in network / IT systems and troubleshooting steps Experience with multiple OS platforms: Windows, MAC OS, Linux, iOS and Android Read Less