Job DescriptionJob Description
GENERAL DESCRIPTION:
Serve as the Regional Coordinator for assigned Head Start and Early Head Start centers, ensuring effective daily operations, regulatory compliance, operational continuity, and alignment with organizational goals. This position oversees multi-site operations, supports interdisciplinary collaboration, monitors facilities and safety processes, supervises maintenance staff, and promotes continuous quality improvement across assigned regions in accordance with Head Start Performance Standards and Boys & Girls Clubs of Puerto Rico policies and procedures.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Supervise the daily operations of assigned centers to ensure the continuous and effective delivery of educational, family, health, nutrition, and safety services.Ensure compliance with Head Start Performance Standards, the Head Start Act, organizational policies, applicable regulations, and the Boys & Girls Clubs of Puerto Rico Employee Manual.Conduct recurrent operational visits to assigned centers to monitor operations, identify needs, provide technical assistance, and support center teams.Coordinate and strengthen interdisciplinary communication among the Education, ERSEA, Health, Nutrition, Mental Health, Disabilities, Facilities, and Human Resources areas.Lead operational meetings with interdisciplinary center teams to review data, address operational concerns, and establish action plans.Monitor operational performance indicators, compliance trends, service delivery metrics, and center operational needs to support continuous quality improvement.Verify and follow up on all required permits, licenses, certifications, inspections, and regulatory approvals, including fire inspections, environmental health requirements, and facility-related compliance documentation.Coordinate, conduct, and document facility, sanitation, and safety inspections to ensure compliance with state and federal regulations.Supervise Handyman personnel and evaluate the quality, timeliness, effectiveness, and completion of maintenance-related work orders and projects.Coordinate and monitor facility improvement projects, repairs, renovations, and preventive maintenance initiatives while ensuring compliance with established timelines, budgets, and quality standards.Identify operational and safety risks and coordinate immediate corrective actions to protect children, families, employees, and visitors.Respond to operational emergencies, licensing concerns, safety incidents, staffing challenges, and urgent situations requiring immediate coordination and decision-making.Implement operational monitoring systems, internal controls, corrective action follow-up processes, and continuous improvement plans.Ensure operational goals and center performance align with organizational priorities and strategic objectives.Maintain effective communication with families, center staff, leadership teams, and interdisciplinary departments to support program initiatives and operational continuity.Prepare and present operational, compliance, and monitoring reports, including findings, risk analysis, project updates, and recommendations for improvement.Support the coordination of special events, programmatic activities, emergency preparedness initiatives, and community events while ensuring safety and operational compliance.Collaborate with leadership teams to strengthen operational consistency, standardization, and organizational effectiveness across assigned regions.Ensure accurate implementation of organizational systems related to compliance, documentation, operational monitoring, and reporting.Participate in self-assessments, audits, federal reviews, monitoring visits, and organizational improvement initiatives.Demonstrate commitment to the organization’s mission, vision, values, and service philosophy in the performance of assigned responsibilities.Perform any other duties as assigned by supervisors that are reasonably within the scope of the position.
SUPERVISION:
Provides direct supervision and ongoing support to assigned operational and Facilities staff to ensure the effective delivery of operational services across assigned regions.Establishes action plans that promote employee growth, behavioral development, accountability, and performance improvement, with special attention to developing and retaining key talent.Completes performance evaluations accurately and within established timelines, identifying strengths, development opportunities, and performance goals for direct reports.Promotes and maintains a positive work environment where collaboration, engagement, professionalism, recognition, accountability, and operational excellence are encouraged.Effectively communicates expectations, operational priorities, organizational objectives, and critical situations while ensuring alignment between operational teams and program goals.Addresses performance concerns in a timely, objective, and fair manner by implementing appropriate coaching, corrective actions, and disciplinary measures in accordance with Program Policies and Procedures, Equal Employment Opportunity (EEO) requirements, and applicable Head Start Performance Standards.Responsible for hiring, training, scheduling, supervising, evaluating, and ensuring the accuracy, timeliness, and completion of all work performed by direct reports.Conducts regular operational meetings, follow-ups, and coaching sessions to ensure compliance with organizational policies, health and safety regulations, and operational quality standards.Collaborates with interdisciplinary leadership teams to strengthen communication, operational effectiveness, and continuous improvement across assigned centers.
REQUIRED EXPERIENCE, EDUCATION, SKILLS, AND KNOWLEDGE:
Bachelor’s Degree in
Business Administration, Public Administration, Management, Operations, Early Childhood Education, or a related field required. Candidates must possess three (3) to five (5) years of experience in operations management, compliance oversight, facilities coordination, multi-site supervision, program administration, or Head Start operations.The ideal candidate must demonstrate strong leadership, organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and operational demands simultaneously. Experience with operational monitoring systems, compliance processes, facility management, corrective action planning, and interdisciplinary coordination is strongly preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Ability to sit for extended periods while performing administrative and computer-based tasks.Ability to stand, walk, bend, climb stairs, and move frequently between operational sites and facilities.Ability to conduct recurrent site visits, operational walkthroughs, inspections, and emergency response visits.Ability to communicate effectively both verbally and in writing.Ability to analyze reports, operational data, and compliance documentation.Ability to occasionally lift, carry, push, or move items up to 25 pounds.Ability to operate a motor vehicle during the performance of assigned duties.Ability to work in office, center-based, and field environments with moderate to occasionally high noise levels.
ORGANIZATIONAL COMPETENCIES:
LEADERSHIP: Ability of each individual to contribute to the organization’s strategic alignment by acting in an agile, people-centered, and strategic manner. It involves fostering a resilient and participative culture, making evidence-based decisions, and proactively adapting to changes in the environment, regardless of the role held.
DETERMINATION: Ability to act with broad vision, creativity, and courage, grounding actions in reliable data and rigorous analysis. It promotes a culture of responsible autonomy, informed decision-making, and continuous improvement, where each individual assumes their role with commitment, protects the organizational purpose, and seeks innovative solutions that transform reality.
COLLABORATION: Ability to build and maintain trusting relationships within and outside the organization by aligning efforts, generating synergies, and strengthening a shared vision. It involves teamwork, effective communication, and strategic cooperation to maximize collective impact.
FINANCIAL RESPONSIBILITY: Ability to manage financial and non-financial resources ethically, efficiently, and strategically within the workplace. Each individual contributes to collective wellbeing and organizational sustainability by ensuring that decisions and actions are aligned with the mission of service, maximizing impact while avoiding unnecessary use of resources.
ORGANIZATIONAL VALUES:
CREATIVITY: We promote an environment where new ideas flourish, encouraging imagination, curiosity, and the ability to create solutions that transform lives and communities.
JOY: We live each day with enthusiasm and optimism, recognizing joy as a force that inspires, motivates, and builds genuine connections among people.
INTEGRITY: We act with transparency, ethics, and consistency at all times. Our commitment is to do what is right, even when no one is watching, serving as an example for future generations.
INNOVATION: We continuously adapt and evolve, seeking innovative and effective ways to positively impact the lives of our participants, families, and communities.
PASSION FOR SERVICE: Our vocation is transformation. We serve with dedication, empathy, and deep commitment to the children, youth, and families of Puerto Rico because we believe in their potential.
WELLBEING: We promote balance between mind, body, and emotions as the foundation for full development. We foster healthy and safe environments that encourage self-care, mental health, and collective wellbeing.
DISCLAIMER: Due to the nature of the position and potential changes in the requirements established by the Office of Head Start, the information presented describes the general nature and level of work expected of employees within this classification. It is not intended to contain, nor should it be interpreted as, an exhaustive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this position. We are an equal opportunity employer committed to creating a diverse and healthy workplace.
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